Conversation 215474375450836 — 8-yards ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Hamish Robertson —
hamish@8yards.co.uk(personal business email (likely the founder or a named employee)) - Store: 8-yards.myshopify.com 💎 VIP · 🌍 Lucknow, Uttar Pradesh, India
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Plus
- Currency: GBP
- Store created on Shopify: 2025-12-16
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-03-23 06:57:02 UTC
- Install to conversation start: 1 month before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 18
- Wishlist items count: 11
Summary¶
Merchant Hamish Robertson asked whether pre-order purchase options could be applied to products in bulk rather than individually. Agent Sam explained the three conditions required and provided guidance on using Shopify's bulk editing process, noting that inventory settings would need to be handled separately. The merchant resolved the inventory part via bulk export and confirmed the issue was sorted.
"i did inventory through bulk export"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 10:13:59 | +0s | — |
| Handed to human (Sam) | 2026-05-20 10:14:36 | +37s | +0s |
| First reply to customer | 2026-05-20 10:14:36 | +37s | +0s |
| Review requested by Sam | 2026-05-20 10:21:59 | +8m 0s | +7m 23s |
| Conversation closed | 2026-05-20 20:22:34 | +10h 8m | +10h 7m |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-20 18:23:29 | +8h 9m | +8h 8m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Bulk apply pre-order purchase options | The merchant wanted to know if pre-order selling plans could be added to multiple products in bulk rather than one at a time. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +8m 0s after conversation start (+7m 23s after human handoff)
- Requested by: Sam
- Merchant agreed: not_explicitly
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-20 18:23:29 UTC
- Time from ask to review publish: +8h 1m
- Time from conversation start to publish: +8h 9m
- Match method:
ok - Shop name on review: 8-yards
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics¶
- Messages: 21 (6 customer, 12 admin)
- Internal notes: 1
- Word count: customer 44, admins 223
- Total handling time (Intercom): +2h 30m
- Reopens: 0
- Assignments: 3
People involved¶
- Agents who worked on it: 1 (Sam)
- Primary assignee: Sam
- Team / Inbox: Chat 1
Tags & Topics¶
- Tags: NM-VIP-Merchant, Expected reply time sent
- Topics: NM - Asked for review
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer inquired about adding pre-order options in bulk. The AI Agent initially deferred to the team, and the teammate provided clear, helpful instructions that resolved the customer's issue efficiently.
Sentiment & Resolution¶
- Sentiment: positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Inventory settings cannot be edited within the bulk purchase-option workflow and must be handled separately via bulk export