Conversation 215474363213147 — Eastside Chains- Maulkorbberatung & Maulkorbmodifizierung ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Jasmina Meyer —
eastside.chains23@gmail.com(personal address on a free email provider) - Store: aa4fda-2.myshopify.com · 🌍 Mülsen, Saxony, Germany
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Grow
- Currency: EUR
- Store created on Shopify: 2023-10-24
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2025-10-10 09:01:11 UTC
- Install to conversation start: 7 months before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 8
Summary¶
Jasmina Meyer, a new merchant who just installed the Notify Me app, reached out to the support team. Agent Dela proactively reviewed the widget setup, confirmed it was correctly configured, and suggested an improvement to the confirmation message styling. Jasmina approved the suggestion, Dela implemented it, and the merchant was then happy to leave a review.
"Thank you and sure you can, I am happy to help"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-19 15:07:42 | +0s | — |
| Handed to human (Dela) | 2026-05-19 15:07:43 | +1s | +0s |
| First reply to customer | 2026-05-19 15:13:42 | +6m 0s | +5m 59s |
| Review requested by Dela | 2026-05-19 15:20:44 | +13m 2s | +13m 1s |
| Conversation closed | 2026-05-19 15:22:40 | +14m 58s | +14m 57s |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-19 18:22:15 | +3h 14m | +3h 14m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | New app onboarding / widget setup check | Merchant had just installed Notify Me and needed confirmation that everything was set up correctly. | yes |
| 2 | How-To / Setup | Confirmation message styling update | Agent proactively suggested and applied a styling improvement to the confirmation message to better match the merchant's theme. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +13m 2s after conversation start (+13m 1s after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-19 18:22:15 UTC
- Time from ask to review publish: +3h 1m
- Time from conversation start to publish: +3h 14m
- Match method:
ok - Shop name on review: Eastside Chains- Maulkorbberatung & Maulkorbmodifizierung
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Funktionelle App, herausragender Kundenservice. Dela war sehr freundlich und hat mir direkt bei der Einrichtung geholfen.
Statistics¶
- Messages: 19 (5 customer, 13 admin)
- Internal notes: 1
- Word count: customer 45, admins 283
- Total handling time (Intercom): +14m 30s
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (CJ, Dela)
- Primary assignee: Dela
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation - Proactive, NM - New Installation > Widget's ok
Intercom-side signals¶
- In-chat rating widget: 5 / 5
Sentiment & Resolution¶
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —