Conversation 215474357043380 — SultryScents by SD ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: (no name)
- Store: gtxste-mw.myshopify.com · 🌍 Montreal, Quebec, Canada
- App: Notify Me!
- Channel: automated · Language: English
App usage — Notify Me!
- Notify Me! plan: —
- Installed on: 2026-05-10 02:48:12 UTC
- Install to conversation start: 9 days before this conversation
Summary
The merchant reported that customers were seeing an 'Add to Cart' button instead of the 'Pre-Order' button on out-of-stock products. Agent Rick diagnosed and fixed inventory configuration settings on the backend, then also resolved two additional issues: a missing 'Add to Wishlist' button and a missing 'Low Stock' indicator. Rick also confirmed the 'Notify Me' feature was working correctly for out-of-stock variants.
"oh myyy Goddddd !!! Stoppp itttt 😍"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-19 04:43:32 |
+0s |
— |
| Handed to human (Rick) |
2026-05-19 04:44:03 |
+31s |
+0s |
| First reply to customer |
2026-05-19 04:44:03 |
+31s |
+0s |
| Review requested by Rick |
2026-05-19 05:07:44 |
+24m 12s |
+23m 41s |
| Conversation closed |
2026-05-19 05:10:45 |
+27m 13s |
+26m 42s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-19 10:29:41 |
+5h 46m |
+5h 45m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Technical Bug |
Pre-Order button not showing |
Customers were seeing 'Add to Cart' instead of the 'Pre-Order' button on out-of-stock product variants. |
yes |
| 2 |
Technical Bug |
Add to Wishlist button not visible |
The merchant asked why customers could not see the 'Add to Wishlist' button. |
yes |
| 3 |
Technical Bug |
Low stock indicator not showing |
The merchant flagged that the low stock indicator was not appearing. |
yes |
| 4 |
How-To / Setup |
Notify Me button functionality |
The merchant asked whether customers could click a 'Notify Me' button when a product is out of stock. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +24m 12s after conversation start (+23m 41s after human handoff)
- Requested by: Rick
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-19 10:29:41 UTC
- Time from ask to review publish: +5h 21m
- Time from conversation start to publish: +5h 46m
- Match method:
manual
- Shop name on review: SultryScents by SD
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
The best App ever ! Thank you so much Rick ! it was so quick :) !
Statistics
- Messages: 47 (21 customer, 27 admin)
- Internal notes: 0
- Word count: customer 123, admins 460
- Total handling time (Intercom): +27m 13s
- Reopens: 0
- Assignments: 2
People involved
- Agents who worked on it: 2 (Nikola, Rick)
- Primary assignee: Rick
- Team / Inbox: Chat
- Tags: Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent
- Topics: NM - Asked for review, NM series - Review 5
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Pre-Order button requires specific inventory configuration (tracking on, quantity 0 or less, continue selling when out of stock enabled) which was not set correctly by default
Full transcript
Click to expand — 47 messages
**[2026-05-19 04:43:32] admin/Nikola [source]**
> Hi Sultry, Need help for creating offers for PreOrder ?
> Just reply here and we will take care of it for you.
**[2026-05-19 04:43:32] user/Sultry Scents by SD**
> HI, customer dont see the button pre-order. they see add to cart instead
**[2026-05-19 04:43:37] bot/Luna**
> Hi Sultry,
> Thanks for your message! We will get back to you shortly.
**[2026-05-19 04:43:38] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to sdsultryscents@gmail.com.
**[2026-05-19 04:44:03] admin/Rick**
> Hello Sultry,
>
> Thank you for contacting us.
> I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻♂️
**[2026-05-19 04:44:30] user/Sultry Scents by SD**
> yes, perfect. Customer dont see the button pre-order. they see add to cart instead
**[2026-05-19 04:44:58] admin/Rick**
> Sure, I can have a check on that,
> Would you please share a link and/or a screenshot of where they're seeing this?
**[2026-05-19 04:45:11] user/Sultry Scents by SD**
> https://sultryscentsd.com/products/rose-couture-diffuseur-aromatique-electrique?variant=51861761556800&is_shop_owner=true
**[2026-05-19 04:47:21] admin/Rick**
> I'm seeing the button as the normal ATC, as well!
> Let me ask you something ..
**[2026-05-19 04:47:51] user/Sultry Scents by SD**
> yes please
**[2026-05-19 04:48:19] admin/Rick**
> Would you please make sure the variant meets these 3 conditions:
> 1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
> Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
> [Image]
**[2026-05-19 04:48:38] admin/Rick**
> All these three conditions are necessary for the variant so it shows the PreOrder button.
**[2026-05-19 04:49:33] admin/Rick**
> Apparently, the variant has stock in at least one of the fulfilment locations. Is that correct?
**[2026-05-19 04:51:15] user/Sultry Scents by SD**
> [Image]
**[2026-05-19 04:51:44] admin/Rick**
> OK, thanks for sharing the screenshot!
> Checking ...
**[2026-05-19 04:51:47] admin/Rick**
> [Image]
**[2026-05-19 04:52:45] user/Sultry Scents by SD**
> ok thank you
**[2026-05-19 04:59:27] admin/Rick**
> This should be fixed now ✅
> Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
> [Image]
**[2026-05-19 05:00:26] user/Sultry Scents by SD**
> ohhh myy god
**[2026-05-19 05:00:30] user/Sultry Scents by SD**
> how did you do ?
**[2026-05-19 05:00:37] user/Sultry Scents by SD**
> it works now !!!!!
**[2026-05-19 05:00:54] admin/Rick**
> It just needed a bit of configuration on the backend, should be fixed for good now ✅🤗
**[2026-05-19 05:01:03] user/Sultry Scents by SD**
> will it be automatically with all the other product in the furture?
**[2026-05-19 05:01:11] admin/Rick**
> Awesomeee! Always happy to help 😊
**[2026-05-19 05:01:21] admin/Rick**
> Yesss, should be fixed for any product now.
**[2026-05-19 05:01:29] user/Sultry Scents by SD**
> Yes, there is something else please Rick
**[2026-05-19 05:01:45] user/Sultry Scents by SD**
> why customer dont see the button ADD TO WISHLIST
**[2026-05-19 05:02:28] admin/Rick**
> That's odd! Working on it ..
**[2026-05-19 05:02:46] user/Sultry Scents by SD**
> and low stock ...
**[2026-05-19 05:03:32] admin/Rick**
> I mean you can call me the Flash!
> Both fixed ✅
> [Image]
**[2026-05-19 05:03:53] user/Sultry Scents by SD**
> oh myyy Goddddd !!! Stoppp itttt 😍
**[2026-05-19 05:04:00] admin/Rick**
> [Image]
**[2026-05-19 05:04:10] admin/Rick**
> Everything seems in place now 🤗
**[2026-05-19 05:04:59] user/Sultry Scents by SD**
> i am so happy !!!
**[2026-05-19 05:05:16] user/Sultry Scents by SD**
> When iits out of stock, can the customer click Notify me ??
**[2026-05-19 05:06:08] admin/Rick**
> And I'm more than glad 😌
>
> Yes, if the variant is out of stock, the NotifyMe button shows up:
> https://sultryscentsd.com/products/tropical-bliss-sweet-fruity-fresh?variant=51008751305024&is_shop_owner=true
> [Image]
**[2026-05-19 05:06:28] user/Sultry Scents by SD**
> Excellent !!!
**[2026-05-19 05:06:33] user/Sultry Scents by SD**
> Thank you so much Rick
**[2026-05-19 05:06:42] admin/Rick**
> My absolute pleasure, my friend 😇 You're more than welcome!
>
> Is there anything else I can assist you with at the moment?
**[2026-05-19 05:06:46] admin/Rick**
> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.
**[2026-05-19 05:07:35] user/Sultry Scents by SD**
> yeesss off course
**[2026-05-19 05:07:44] admin/Rick**
> Thankssss 😍
>
> If you were satisfied with the service we're providing here, Would you mind writing a review for us? It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. And also it'll really make my day! ✨🥹
>
> You can leave a review on Shopify in seconds via the link below: Notify me! | Review Link Of course, if you want to do that.
**[2026-05-19 05:07:45] user/Sultry Scents by SD**
> Everything is well done
**[2026-05-19 05:09:18] user/Sultry Scents by SD**
> [Image] its done ! thank you again
**[2026-05-19 05:09:53] admin/Rick**
> Wow! I appreciate your kindness 😍 Can't wait to read your kind words.
**[2026-05-19 05:10:06] admin/Rick**
> And again, my pleasure 😇
**[2026-05-19 05:10:25] admin/Rick**
> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
>
> Have a great day! 🫶🏻
> [GIF]