Conversation 215474335778829 — L'Hippopotame Athlétique ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: (no name)
- Store: b0iqxd-h5.myshopify.com 💎 VIP · 🌍 Montreal, Quebec, Canada
- App: Notify Me!
- Channel: automated · Language: English
App usage — Notify Me!
- Notify Me! plan: —
- Installed on: 2026-05-01 15:10:12 UTC
- Install to conversation start: 15 days before this conversation
Summary
Merchant Min Shik Ahn needed help setting up pre-order offers, including changing availability dates per product and limiting pre-order quantities to available stock. The agent walked them through the app settings, offered a 40% discount on the Rocket plan for 3 months to unlock the quantity-limit feature, and also clarified a Shopify limitation preventing pre-orders from combining with Buy X Get Y discount offers.
"Rocket plan is bit too expensive for us at the moment..."
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-17 12:26:42 |
+0s |
— |
| Handed to human (Dela) |
2026-05-17 12:33:16 |
+6m 34s |
+0s |
| First reply to customer |
2026-05-17 12:34:26 |
+7m 44s |
+1m 10s |
| Review requested by Dela |
2026-05-17 12:48:34 |
+21m 52s |
+15m 18s |
| Conversation closed |
2026-05-17 14:19:48 |
+1h 53m |
+1h 46m |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-17 18:18:13 |
+5h 51m |
+5h 44m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Change availability date and billing policy |
The merchant asked where to change the availability date and billing policy for a pre-order offer. |
yes |
| 2 |
How-To / Setup |
Per-product pre-order offer settings |
The merchant asked whether different availability dates could be set for different products. |
yes |
| 3 |
How-To / Setup |
Pre-order quantity limit |
The merchant asked how to limit pre-orders to a specific number of units tied to incoming stock. |
yes |
| 4 |
Billing |
Rocket plan discount |
The merchant indicated the Rocket plan was too expensive and the agent offered a 40% discount for 3 months. |
yes |
| 5 |
How-To / Setup |
Continue selling inventory setting |
The merchant asked how to set a product to 'Continue selling' in Shopify admin. |
yes |
| 6 |
Technical Bug |
Pre-order incompatibility with BXGY discounts |
The merchant asked why pre-ordered items were not receiving the Buy X Get Y socks discount. |
partial |
Fin AI
Did not participate.
Review request
- Asked: Yes — +21m 52s after conversation start (+15m 18s after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-17 18:18:13 UTC
- Time from ask to review publish: +5h 29m
- Time from conversation start to publish: +5h 51m
- Match method:
manual
- Shop name on review: L'Hippopotame Athlétique
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Great app, even greated support team. Dela helped me right away when I had questions!
Statistics
- Messages: 85 (38 customer, 45 admin)
- Internal notes: 8
- Word count: customer 341, admins 557
- Total handling time (Intercom): +1h 26m
- Reopens: 1
- Assignments: 2
People involved
- Agents who worked on it: 3 (Dela, Nareh, Nikola)
- Primary assignee: Dela
- Team / Inbox: Chat
- Tags: Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent, NM-VIP-Merchant
- Topics: NM - Asked for review, NM series - Review 5
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Shopify limitation prevents pre-orders from being combined with Buy X Get Y discount offers
Full transcript
Click to expand — 85 messages
**[2026-05-17 12:26:42] admin/Nikola [source]**
> Hi Min, Need help for setting up PreOrder ?
> Just reply here and we will take care of it for you.
**[2026-05-17 12:26:43] user/Min Shik Ahn**
> where can I change availability date and billing policyÉ
**[2026-05-17 12:26:50] bot/Luna**
> Hi Min,
> Thanks for your message! We will get back to you shortly.
**[2026-05-17 12:26:50] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@lhippopotame.com.
**[2026-05-17 12:34:26] admin/Dela**
> Hi Min!👋🏼 Hope you're doing great. This is Dela here from Notify Me! You can see them inside the preorder offer, here:
> [Image] Please take a look and let me know if you need any further help.
**[2026-05-17 12:44:18] user/Min Shik Ahn**
> Can the default offer setting be done for each product?
**[2026-05-17 12:44:46] admin/Dela**
> I'm not sure if I understand your question. Can you explain a bit more?
**[2026-05-17 12:45:24] user/Min Shik Ahn**
> if 2 products have 2 different availability date, can I set the setting for each product so they show different availability dates?
**[2026-05-17 12:46:39] admin/Dela**
> Uh huh! I get it now. Yes, that's possible. You need to exclude it from the existing offer and add it to a new offer with new setting:
> [Image]
**[2026-05-17 12:47:23] user/Min Shik Ahn**
> got it!
**[2026-05-17 12:47:28] user/Min Shik Ahn**
> are you an AI?
**[2026-05-17 12:47:51] admin/Dela**
> I'm not. I'm a real person :D Luna is the AI assistant.
**[2026-05-17 12:48:02] admin/Dela**
> Is there anything else I can help you with?
**[2026-05-17 12:48:03] user/Min Shik Ahn**
> hahah okay. thanks alot for the help!
**[2026-05-17 12:48:18] admin/Nareh [note]**
> Hi Dela, I'm gonna test something on this ticket for Jiro
**[2026-05-17 12:48:33] admin/Nareh [note]**
> This note was deleted
**[2026-05-17 12:48:34] admin/Dela**
> My pleasure! By the way..
> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
> "Mentioning my name would be the cherry on top! 🍒
>
> You can write it here: Notify me! | Review Link
**[2026-05-17 12:48:42] admin/Nareh [note]**
> This note was deleted
**[2026-05-17 12:48:44] admin/Dela [note]**
> Sure. Go ahead!
**[2026-05-17 12:48:50] admin/Nareh [note]**
> This note was deleted
**[2026-05-17 12:49:01] admin/Nareh [note]**
> This note was deleted
**[2026-05-17 12:49:09] admin/Nareh [note]**
> Yes it worked :D
**[2026-05-17 12:49:30] admin/Dela [note]**
> YAAY
**[2026-05-17 12:49:56] admin/Dela**
> I’d also love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈
**[2026-05-17 12:50:52] user/Min Shik Ahn**
> yes will do. one quick question please
**[2026-05-17 12:51:03] admin/Dela**
> Sure
**[2026-05-17 12:51:18] user/Min Shik Ahn**
> let's say I have 5 units coming in for May 29.
**[2026-05-17 12:51:26] user/Min Shik Ahn**
> I want to start preordering from today.
**[2026-05-17 12:51:53] user/Min Shik Ahn**
> but limit the pre-order availability to 5 units. how do I set this preorder limit?
**[2026-05-17 12:53:02] admin/Dela**
> So, you mean once you restick there will be only 5 items. Therefore, you want to collect just 5 preorders. Right?
**[2026-05-17 12:53:08] admin/Dela**
> *restock
**[2026-05-17 12:53:08] user/Min Shik Ahn**
> yes
**[2026-05-17 12:53:41] admin/Dela**
> The feature is available, in fact. You need to scroll down inside the preorder offer until you see this:
> [Image]
**[2026-05-17 12:54:01] admin/Dela**
> The feature is available in the Rocket plan, though. Hope it's not a problem.
**[2026-05-17 12:54:25] admin/Dela**
> And you can learn more about the feature here:
> [App: Article Inserter]
**[2026-05-17 12:55:09] user/Min Shik Ahn**
> Rocket plan is bit too expensive for us at the moment...
**[2026-05-17 12:55:30] user/Min Shik Ahn**
> but thanks for this info
**[2026-05-17 12:56:22] admin/Dela**
> I might be able to help you with it
**[2026-05-17 12:56:34] admin/Dela**
> Is this the only feature you need from the Rocket plan?
**[2026-05-17 12:57:01] admin/Dela**
> If yes, I can ask the team to make an exception and unlock that one feature for you.
**[2026-05-17 12:57:24] admin/Dela**
> But if there are more than only this featre, I can offer you a discount on Rocket.
**[2026-05-17 12:57:27] admin/Dela**
> What do you say?
**[2026-05-17 12:57:45] user/Min Shik Ahn**
> yes that would be very much appreciated!
**[2026-05-17 12:58:08] user/Min Shik Ahn**
> that's the only feature I would need for now from Rocket plan.
**[2026-05-17 12:58:40] user/Min Shik Ahn**
> but also, if you don't mind, what is the discount you can offer on Rocket?
**[2026-05-17 12:58:41] admin/Dela**
> Of course! no problem at all. I'd be happy to help.
**[2026-05-17 12:59:11] admin/Dela**
> Yeah, why not. Let me have a quick discussion and be right back
**[2026-05-17 12:59:36] user/Min Shik Ahn**
> thank you!
**[2026-05-17 13:03:47] admin/Dela**
> The team let me know that we an offer a 40% discount for 3 months of the Rocket plan which makes the price almost as much as the Standard plan.
**[2026-05-17 13:04:15] admin/Dela**
> Now it's your call. Which offer do you prefer? A free feature or discount of the Rocket plan?
**[2026-05-17 13:04:53] user/Min Shik Ahn**
> I will try the rocket plan at a discount for 3 months!
**[2026-05-17 13:05:19] admin/Dela**
> Great choice! I'll prepare the code for you right now.
**[2026-05-17 13:05:27] admin/Dela**
> Anything else I can help you with in the meantime?
**[2026-05-17 13:05:45] user/Min Shik Ahn**
> all good and thank you! I've already submitted my review for this app!
**[2026-05-17 13:06:15] admin/Dela**
> Awww thanks so much!😍 I'll be right back
**[2026-05-17 13:07:53] user/Min Shik Ahn**
> sorry I need to be away for a bit but will be back here in 30 mins. thank you Dela!
**[2026-05-17 13:10:24] admin/Dela**
> Totally fine! Here's the code, by the way: rocket40
**[2026-05-17 13:10:40] admin/Dela**
> Once you came back, please test it out and let me know the result.
**[2026-05-17 13:34:38] user/Min Shik Ahn**
> perfect thank you Dela!
**[2026-05-17 13:35:04] user/Min Shik Ahn**
> this code only works for monthly subs?
**[2026-05-17 13:35:23] admin/Dela**
> My pleasure! And yes, correct.
**[2026-05-17 13:37:54] user/Min Shik Ahn**
> it seems to be working!
**[2026-05-17 13:38:27] admin/Dela**
> YAAAY!
**[2026-05-17 13:39:13] admin/Dela**
> Anything else I can help you with?
**[2026-05-17 13:39:27] user/Min Shik Ahn**
> thank you!
**[2026-05-17 13:39:39] user/Min Shik Ahn**
> yes, how do I set a certain product to "Continue selling"?
**[2026-05-17 13:40:37] admin/Dela**
> Navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
> [Image]
**[2026-05-17 13:45:38] user/Min Shik Ahn**
> this worked. thank you.
**[2026-05-17 13:45:51] user/Min Shik Ahn**
> but now, when I try to set the max number of pre-order in the new function,
**[2026-05-17 13:45:56] user/Min Shik Ahn**
> not all sizes come up as option
**[2026-05-17 13:46:55] user/Min Shik Ahn**
> [Image]
**[2026-05-17 13:47:10] user/Min Shik Ahn**
> For an example, I need to set up the limit for 2XL and 3XL
**[2026-05-17 13:48:58] user/Min Shik Ahn**
> sorry nvm! found them !
**[2026-05-17 13:49:15] admin/Dela**
> No problem at all :D
**[2026-05-17 13:52:20] user/Min Shik Ahn**
> Question please.
**[2026-05-17 13:52:37] user/Min Shik Ahn**
> those pre-ordered items will not have the same discounts logics applied to them?
**[2026-05-17 13:53:04] user/Min Shik Ahn**
> for an example, I have an offer going-on, for each trisuit purchased, they get a free pair of socks, but they have to manually add the socks in.
**[2026-05-17 13:53:29] user/Min Shik Ahn**
> when I put the preorder item in my cart, the socks don't seem to be discounted.
**[2026-05-17 13:59:28] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-17 14:11:27] admin/Dela**
> Sorry, I was away for a while. Is the offer a BXGY offer? There's a possibility that the preorder conflicts with other discount apps. If you could provide me with more details on it, I might be able to help you better.
**[2026-05-17 14:12:03] user/Min Shik Ahn**
> yes thats the type of offer
**[2026-05-17 14:16:41] admin/Dela**
> I see. Based on Shopify limitations, preorders can't be used with BXGY offers
**[2026-05-17 14:17:37] user/Min Shik Ahn**
> got it, thank you.
**[2026-05-17 14:18:19] admin/Dela**
> My pleasure! Have a wonderful day ahead✨
**[2026-05-17 14:19:32] user/Min Shik Ahn [open]**
> have a good day!