Conversation 215474331771895 — LLULO ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Michelle Olomojobi —
info@llulo.com (team mailbox (info@… — a shared inbox, not a single person))
- Store: llulo.myshopify.com · 🌍 Missouri City, Texas, United States
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: USD
- Store created on Shopify: 2015-08-19
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!
- Notify Me! plan: Kickstart (YEARLY)
- Installed on: 2026-05-16 19:23:42 UTC
- Install to conversation start: 37 minutes before this conversation
- Status: REMOVED
- Total back-in-stock requests received: 0
Summary
Merchant Michelle requested access to the Kickstart plan, was confirmed eligible by the agent, and then needed help setting up a 'Notify Me' back-in-stock button for a specific product. The agent walked her through inventory settings, fixed a pre-order conflict, customized the widget styling, and investigated a mobile button click issue which was attributed to a cache/cookie problem on the merchant's end.
"my friends said it wasnt working either."
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-16 20:00:53 |
+0s |
— |
| Handed to human (Dela) |
2026-05-16 20:01:22 |
+29s |
+0s |
| First reply to customer |
2026-05-16 20:01:22 |
+29s |
+0s |
| Review requested by Dela |
2026-05-16 20:02:01 |
+1m 8s |
+39s |
| Conversation closed |
2026-05-16 20:38:01 |
+37m 8s |
+36m 39s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-17 02:42:33 |
+6h 41m |
+6h 41m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Account / Access |
Kickstart plan eligibility |
Merchant requested access to the Kickstart ($9.9) plan and wanted eligibility confirmed. |
yes |
| 2 |
How-To / Setup |
Back-in-stock Notify Me button setup |
Merchant wanted to enable a 'Notify Me' back-in-stock button on a specific product. |
yes |
| 3 |
How-To / Setup |
Pre-order vs Notify Me conflict |
Merchant's product defaulted to pre-order instead of showing the Notify Me button. |
yes |
| 4 |
Billing |
Post-trial pricing inquiry |
Merchant asked what the price would be after the trial period ends. |
yes |
| 5 |
How-To / Setup |
Widget styling customization |
Merchant accepted agent's offer to adjust the Notify Me widget appearance to better match the store's branding. |
yes |
| 6 |
Technical Bug |
Mobile button not clickable |
Merchant reported that the button was not clickable on mobile for herself and friends. |
partial |
Fin AI
Did not participate.
Review request
- Asked: Yes — +1m 8s after conversation start (+39s after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-17 02:42:33 UTC
- Time from ask to review publish: +6h 40m
- Time from conversation start to publish: +6h 41m
- Match method:
ok
- Shop name on review: LLULO
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Dela was helpful with gettin the app set up. Very quick + efficient. :) Looking forward to using the app.
Statistics
- Messages: 88 (39 customer, 44 admin)
- Internal notes: 2
- Word count: customer 228, admins 572
- Total handling time (Intercom): +37m 1s
- Reopens: 0
- Assignments: 3
People involved
- Agents who worked on it: 1 (Dela)
- Primary assignee: Dela
- Team / Inbox: Chat 2
- Tags: Started by Chat, No Fin involvement, Expected reply time sent, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation > All Available, NM - Kickstart eligibility
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Mobile button not clickable on the merchant's theme — suspected cache/cookie issue but not fully resolved; merchant directed to theme developer or Shopify support
Full transcript
Click to expand — 88 messages
**[2026-05-16 20:00:53] user/Michelle Olomojobi [source]**
> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.
**[2026-05-16 20:00:59] bot/Luna**
> Hi there,
> Thanks for reaching out and for your interest in the Kickstart plan!
> We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻
**[2026-05-16 20:00:59] bot/Luna [duplicate_conversation_note]**
> This could be a duplicate conversation.
> This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
> -
> 215474331772485
**[2026-05-16 20:00:59] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@llulo.com.
**[2026-05-16 20:01:22] admin/Dela**
> Hi Michelle!👋🏼 Hope you're doing great. This is Dela here from Notify Me!
**[2026-05-16 20:01:29] user/Michelle Olomojobi**
> hello :)
**[2026-05-16 20:02:01] admin/Dela**
> I'm glad you reached out. I'll review your store status right now. Can you bear with me a few minutes?
**[2026-05-16 20:02:12] user/Michelle Olomojobi**
> absolutely
**[2026-05-16 20:02:31] admin/Dela**
> Perfect! Anything else I can help you with in the meantime?
**[2026-05-16 20:02:45] user/Michelle Olomojobi**
> no, thank you! :)
**[2026-05-16 20:03:05] admin/Dela**
> Very well! I'll be right back
**[2026-05-16 20:06:23] admin/Dela**
> Congratz! You're eligible.
> [GIF]
**[2026-05-16 20:06:36] user/Michelle Olomojobi**
> [GIF]
**[2026-05-16 20:06:50] admin/Dela**
> :D
**[2026-05-16 20:06:59] user/Michelle Olomojobi**
> okay, what do I need to do now?
**[2026-05-16 20:07:03] admin/Dela**
> Please refresh once and let me know if you have access now
**[2026-05-16 20:08:29] user/Michelle Olomojobi**
> I was just wanting to mark a specific item for back in stock?
**[2026-05-16 20:08:50] admin/Dela**
> Would you like some help with setting it up?
**[2026-05-16 20:08:51] user/Michelle Olomojobi**
> oh I see :)
**[2026-05-16 20:09:01] admin/Dela**
> Oh, great!
**[2026-05-16 20:09:10] admin/Dela**
> What else can I help you with?
**[2026-05-16 20:09:39] user/Michelle Olomojobi**
> yes, I may need help setting it up.
**[2026-05-16 20:10:05] admin/Dela**
> Sure! I'd be happy to. Please share the front pass of the store so I can have a quick look
**[2026-05-16 20:10:17] user/Michelle Olomojobi**
> how do I do that?
**[2026-05-16 20:10:29] admin/Dela**
> In order to find your front password, all you need to do is:
> 1-Go to your Shopify panel
> 2-Sales channel->online store
> 3-Preferences
> Scroll down till you find the "Restrict store access" section
> You can find your password here:
> [Image]
**[2026-05-16 20:11:42] user/Michelle Olomojobi**
> PREviEW86!
**[2026-05-16 20:11:54] admin/Dela**
> Thanks
**[2026-05-16 20:12:42] admin/Dela**
> Ok, I see that there's no out of stock products on your store. So, let's get started
**[2026-05-16 20:12:56] admin/Dela**
> The Notify Me button shows only if these 3 conditions are met:
> 1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
> You can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
> [Image]
> Could you give this a try on one of your products and let me know how it looks on your end?
**[2026-05-16 20:14:25] user/Michelle Olomojobi**
> oh, I see. I think I did it.
**[2026-05-16 20:14:45] user/Michelle Olomojobi**
> it's a specific product I want to do that on.
**[2026-05-16 20:15:04] admin/Dela**
> Can you share the link or name of it so I can check on my end?
**[2026-05-16 20:15:37] user/Michelle Olomojobi**
> https://www.llulo.com/collections/home/products/form-no-01-cube
**[2026-05-16 20:15:52] user/Michelle Olomojobi**
> it looks like it defaulted to pre order and I don't want to preorder it.
**[2026-05-16 20:15:53] admin/Dela**
> Thanks
**[2026-05-16 20:16:11] admin/Dela**
> I see. Let me tell you what has happened..
**[2026-05-16 20:17:05] admin/Dela**
> The Notify Me button shows only if these 3 conditions are met:
> 1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
> [Image]
> If you check the box, you make the product eligible for preorder. So, if you want the notify me button on, you need to UNcheck the box.
**[2026-05-16 20:18:20] user/Michelle Olomojobi**
> okay, it works now! :)
**[2026-05-16 20:18:22] user/Michelle Olomojobi**
> Thank you so much!
**[2026-05-16 20:18:44] admin/Dela**
> My pleasure! Is there anything else I can help?
**[2026-05-16 20:19:04] user/Michelle Olomojobi**
> now, that is all. thank you so much!
**[2026-05-16 20:19:18] user/Michelle Olomojobi**
> oh. what will be my price after the trial?
**[2026-05-16 20:19:49] admin/Dela**
> Let m check your panel real quick and be right back
**[2026-05-16 20:20:34] admin/Dela**
> By the way, would you like some widget adjustments?
> [Image]
> The ones from our app are a bit messy and not bold enough
**[2026-05-16 20:22:47] admin/Dela**
> You've chosen the annual Kickstart plan which is $7.92 per month, $95.04 per year
> [Image]
**[2026-05-16 20:23:04] user/Michelle Olomojobi**
> yes, can you help?
**[2026-05-16 20:23:22] user/Michelle Olomojobi**
> for widget adjustents
**[2026-05-16 20:23:27] admin/Dela**
> Of course!
> [Image]
**[2026-05-16 20:27:28] admin/Dela**
> Here's my suggestion:
> [Image]
> What do you think?
**[2026-05-16 20:28:07] admin/Dela**
> It's both neat and still bold enough, matching your brand identity and color pallet
**[2026-05-16 20:29:31] admin/Dela**
> Are we still connected?👀
**[2026-05-16 20:29:41] user/Michelle Olomojobi**
> yes, that looks much. better.
**[2026-05-16 20:29:53] admin/Dela**
> YAY! I'll apply it right now
**[2026-05-16 20:29:56] admin/Dela**
> Anything else?
**[2026-05-16 20:30:13] user/Michelle Olomojobi**
> no, that is all for now.
**[2026-05-16 20:30:20] user/Michelle Olomojobi**
> Thank you so much.
**[2026-05-16 20:30:30] user/Michelle Olomojobi**
> Can you actually maybe help me with the theme?
**[2026-05-16 20:30:41] user/Michelle Olomojobi**
> It own't allow the button to click on mobile.
**[2026-05-16 20:30:48] user/Michelle Olomojobi**
> [Image]
**[2026-05-16 20:30:59] user/Michelle Olomojobi**
> Idk what I am doing incorrectly.
**[2026-05-16 20:31:26] admin/Dela**
> I'm not a theme developer or expert but let me check it out at least
**[2026-05-16 20:31:34] user/Michelle Olomojobi**
> thank you so much!!
**[2026-05-16 20:31:34] admin/Dela [note]**
> https://www.llulo.com/collections/home/products/form-no-01-cube
**[2026-05-16 20:31:55] admin/Dela [note]**
> PREviEW86!
**[2026-05-16 20:32:08] admin/Dela**
> Anytime!
**[2026-05-16 20:32:31] admin/Dela**
> The button customization is done, by the way.
**[2026-05-16 20:32:52] user/Michelle Olomojobi**
> really?
**[2026-05-16 20:33:09] user/Michelle Olomojobi**
> thank you so much!
**[2026-05-16 20:33:32] admin/Dela**
> Yup, you can refresh and check and you're more than welcome.
**[2026-05-16 20:34:03] user/Michelle Olomojobi**
> oh perfect!
**[2026-05-16 20:34:11] user/Michelle Olomojobi**
> looks great.
**[2026-05-16 20:34:20] admin/Dela**
> The search button works on my mobile, Michelle.
**[2026-05-16 20:34:32] admin/Dela**
> It might be a cache or cookie issue on your side
**[2026-05-16 20:34:44] user/Michelle Olomojobi**
> oh for the phone?
**[2026-05-16 20:34:46] admin/Dela**
> You've done a great job setting it up :D
**[2026-05-16 20:35:01] admin/Dela**
> Yup.
**[2026-05-16 20:35:08] user/Michelle Olomojobi**
> thank you so much! ill try to clear my cache. my friends said it wasnt working either.
**[2026-05-16 20:35:39] admin/Dela**
> If it continues, you'd better contact your heme developer of Shopify support
**[2026-05-16 20:35:50] user/Michelle Olomojobi**
> thank you! :) I will do that.
**[2026-05-16 20:36:06] admin/Dela**
> It was nice helping you today!
> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
> "Mentioning my name would be the cherry on top! 🍒
>
> You can write it here: Notify me! | Review Link
**[2026-05-16 20:36:28] user/Michelle Olomojobi**
> Absolutely . Ill do that now.
**[2026-05-16 20:36:34] user/Michelle Olomojobi**
> Thanks Dela.
**[2026-05-16 20:36:34] admin/Dela**
> I'm actually at the end of my shift and it'll really makes my day🙈
**[2026-05-16 20:37:03] admin/Dela**
> Thank you indeed and have a great rest of the weekend!✨
**[2026-05-16 20:37:17] user/Michelle Olomojobi**
> done :) have a great day.
**[2026-05-16 20:38:00] admin/Dela**
> [GIF]
**[2026-05-16 20:38:12] bot/Luna**
> Help Dela understand how they’re doing:
**[2026-05-16 20:38:13] bot/Luna**
> [Conversation Rating Request]