Conversation 215474300732191 — Restflow ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Ibrahim Balkiss —
kontakt@restflow.dk (personal business email (likely the founder or a named employee))
- Store: pxq1wi-31.myshopify.com · 🌍 Skovlunde, Capital Region, Denmark
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: DKK
- Store created on Shopify: 2025-02-25
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2025-10-04 18:16:44 UTC
- Install to conversation start: 7 months before this conversation
- Status: REMOVED
- Total back-in-stock requests received: 2
Summary
Merchant Ibrahim Balkiss needed help setting up and customizing the Notify Me! app for his Danish-language Shopify store, including widget placement fixes, button color customization, preorder configuration, and Danish translations throughout. Most issues were resolved by agents Nilou and Dela via CSS and backend adjustments, but the preorder cart labels (Availability date, Payment, Preorder) could not be translated to Danish due to a missing UI feature, which was logged as a feature request. The merchant ultimately uninstalled the app before a final email template fix could be applied.
"I know but these things like extra line and translation should be bare minimum for all plans :)"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-14 09:52:24 |
+0s |
— |
| Handed to human (Dela) |
2026-05-14 10:19:46 |
+27m 22s |
+0s |
| First reply to customer |
2026-05-14 10:19:46 |
+27m 22s |
+0s |
| Review requested by Nilou |
2026-05-14 10:46:32 |
+54m 8s |
+26m 46s |
| Conversation closed |
2026-05-19 20:05:56 |
+5d 10h |
+5d 9h |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-14 18:21:50 |
+8h 29m |
+8h 2m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Technical Bug |
Widget placement/layout conflict |
The Notify Me button was displaying awkwardly alongside the sold-out button, creating a cluttered layout. |
yes |
| 2 |
How-To / Setup |
Adding products to features |
Merchant asked how to add products to the various Notify Me features. |
yes |
| 3 |
How-To / Setup |
Button background color customization |
Merchant wanted to change the Notify Me button background color to #9CC6EA with white text. |
yes |
| 4 |
How-To / Setup |
Low stock threshold setup |
Merchant wanted the Low Stock feature enabled with a threshold of 10. |
yes |
| 5 |
How-To / Setup |
Preorder vs Notify Me strategy |
Merchant asked for advice on whether to use Preorder or Notify Me for upcoming product launches. |
yes |
| 6 |
Technical Bug |
Preorder cart labels not translatable |
Merchant needed the preorder cart labels (Availability date, Payment, Preorder) translated into Danish. |
no |
| 7 |
Feature Request |
Editable preorder cart label translations |
Merchant requested that preorder cart labels be editable/translatable directly in the app UI. |
partial |
| 8 |
How-To / Setup |
Email template customization |
Merchant asked where to edit the customer notification email and requested Danish unsubscribe text and removal of a grey line. |
partial |
| 9 |
How-To / Setup |
Theme publish compatibility |
Merchant asked whether publishing a new theme would require any re-setup of the app. |
yes |
| 10 |
How-To / Setup |
Displaying both Preorder and Notify Me on same product |
Merchant asked how to allow customers to choose between Back in Stock notification and Preorder on the same product. |
yes |
Fin AI
- Participated: Yes
- Source workflow: All Apps - Chat - Let Fin answer first
- Intercom's resolution state: Assumed Resolution
- What Fin did: Luna (the AI bot) greeted the merchant, explained app features, attempted to guide product setup, and escalated the widget layout issue to a human agent when it identified a visual problem from a screenshot.
Review request
- Asked: Yes — +54m 8s after conversation start (+26m 46s after human handoff)
- Requested by: Nilou
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-14 18:21:50 UTC
- Time from ask to review publish: +7h 35m
- Time from conversation start to publish: +8h 29m
- Match method:
ok
- Shop name on review: Restflow
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Very good service and app. Big recommendation for all type og buisness!
Statistics
- Messages: 170 (71 customer, 103 admin)
- Internal notes: 7
- Word count: customer 720, admins 1938
- Total handling time (Intercom): +1d 0h
- Reopens: 2
- Assignments: 7
- SLA: Free Chats First 15min — ❌ active
People involved
- Agents who worked on it: 5 (Dela, Nareh, Nilou, Pearl, Stella)
- Primary assignee: Dela
- Team / Inbox: Fin
- Tags: Started by Chat, Uninstall Feedback Requested, Expected reply time sent
- Topics: RS Jira linked, NM - Asked for review
Attachments referenced in transcript
Animation.gifAnimation.gif
Sentiment & Resolution
- Sentiment: neutral
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Preorder cart labels (Availability date, Payment, Preorder text) cannot be translated or edited from the app UI — no content input section exists in the panel
- HTML email template editing is restricted to paid plans, limiting customization for free-plan users
Full transcript
Click to expand — 170 messages
**[2026-05-14 09:52:24] user/Ibrahim Balkiss [source]**
> how does it work
**[2026-05-14 09:52:43] bot/Luna**
> Hi there 👋 I'm Luna, your AI assistant here to help with quick questions and concerns! If I can't handle something myself, a real human teammate will step in 💫
> Notify Me! helps you capture sales and keep customers engaged with four main features:
> 1. Back in Stock Notifications
> When a product is out of stock, a "Notify Me" button automatically appears on the product page. Customers can enter their email or phone number, and they'll receive automatic notifications when the item is restocked.
> 2. Preorder
> Add a "Preorder" button to out-of-stock products so customers can place orders in advance. You can customize the preorder message to set delivery expectations.
> 3. Low Stock Alerts
> Display alerts when products are running low to create urgency. You can set the stock threshold and customize the alert message.
> 4. Wishlist
> Customers can save products they're interested in for later.
> All features are fully customizable to match your brand, and you can track everything through the app's dashboard to gain insights into customer behavior and product demand.
> Is there a specific feature you'd like to learn more about, or do you need help setting something up?
> Sources: Welcome to Notify Me! How Notify Me! Works
**[2026-05-14 09:56:45] bot/Luna**
> If you still need help understanding how Notify Me! works or setting up any features, I'm here to assist you! Would you like to share more about what you're trying to achieve or any specific questions you have?
**[2026-05-14 09:58:44] bot/Luna**
> Help Luna understand how they’re doing:
**[2026-05-14 09:58:44] bot/Luna**
> [Conversation Rating Request]
**[2026-05-14 10:05:17] user/Ibrahim Balkiss [open]**
> yes
**[2026-05-14 10:05:24] bot/Luna**
> Great! Which feature would you like to explore?
> - Back in Stock notifications – setting up the button, customizing emails, or viewing customer requests
> - Preorder – enabling preorders and customizing the button/messaging
> - Low Stock Alerts – setting thresholds and alert messages
> - Wishlist – how customers can save products
> Or if you have a specific question about setup or customization, just let me know! 😊
**[2026-05-14 10:05:28] user/Ibrahim Balkiss**
> I want to add other products how do I dot that
**[2026-05-14 10:05:45] bot/Luna**
> Perfect! Here's how to add products to each feature:
> Back in Stock (Notify Me Button)
> The button appears automatically on products that meet these conditions:
> 1. Product is out of stock (inventory = 0)
> 2. "Track quantity" is enabled in Shopify
> 3. "Continue selling when out of stock" is checked
> No manual setup needed per product — just ensure these settings are configured in your Shopify product admin.
>
> Preorder
> To enable preorder for specific products:
> 1. In Shopify admin, go to Products and select the item
> 2. For each variant, ensure: • "Track quantity" is checked • "Continue selling when out of stock" is enabled • Inventory is 0 or less
> The preorder button will replace the Notify Me button automatically.
>
> Low Stock Alerts
> 1. Open the Notify Me! app
> 2. Go to Low Stock section
> 3. Click Turn On to activate
> 4. In Settings, choose: • All in-stock products, or • All in-stock products, except... (to exclude specific items)
>
> Wishlist
> 1. In the Notify Me! app, go to Wishlist tab
> 2. Click Appearance
> 3. Adjust settings to display the Add to Wishlist button on product pages
> The heart icon will appear automatically on your product pages once enabled.
> Which feature are you looking to set up first?
> Sources: How to Apply Low Stock Alerts to Specific Products in Notify Me! How to Activate the Wishlist Feature How Does the Wishlist Feature Work
**[2026-05-14 10:09:46] bot/Luna**
> If you still need help adding products or setting up any features, I'm here to assist you! Would you like to provide more details about which feature or product you're working on?
**[2026-05-14 10:11:45] bot/Luna**
> Help Luna understand how they’re doing:
**[2026-05-14 10:11:45] bot/Luna**
> [Conversation Rating Request]
**[2026-05-14 10:18:03] user/Ibrahim Balkiss [open]**
> [Image] it looks weird at my end
**[2026-05-14 10:18:14] bot/Luna**
> I can see the issue! The "Notify Me" button is displaying alongside the "Udsolgt" (Sold out) button, which is creating a cluttered look. This is a customization issue that needs our team's help to fix.
> From the screenshot, it looks like:
> - The Notify Me widget is appearing as a small bubble next to the sold-out button
> - It should ideally replace or integrate better with your existing button design
> Our team will need to adjust the widget placement and styling to match your theme properly. This involves customizing the button position, size, and appearance to fit seamlessly with your store's design.
> I'm connecting you with our team right now so they can review your store and make the necessary adjustments to fix this layout issue.
**[2026-05-14 10:19:46] admin/Nilou [assignment]**
> Hi Ibrahim, This is Nilou here from the team cutting in. Hope you're having a great day/night😊 Thank you for reaching out
**[2026-05-14 10:19:54] admin/Nilou**
> Let me apply a fix for that please
**[2026-05-14 10:20:47] user/Ibrahim Balkiss**
> thank you
**[2026-05-14 10:21:28] admin/Nilou**
> My pleasure! ^-^ Could you please check it now?
**[2026-05-14 10:22:38] admin/Nilou**
> [Image]
**[2026-05-14 10:24:47] admin/Nilou**
> By the way, I was checking your panel to ensure you're getting the most out of the app
> [Image] In case the Low stock feature is disabled due to inaccessibility to this part, I'd be more than happy to set a maximum inventory threshold for you from the backend, as a small gift to you. ^-^ Are you interested in that?
**[2026-05-14 10:25:51] user/Ibrahim Balkiss**
> yes why not so we can try that
**[2026-05-14 10:26:16] admin/Nilou**
> Awesome! And which number would you like me to set as the threshold? 🔢
**[2026-05-14 10:26:46] user/Ibrahim Balkiss**
> what you remooend
**[2026-05-14 10:26:50] user/Ibrahim Balkiss**
> recommend
**[2026-05-14 10:27:35] admin/Nilou**
> Hmm... I'd say 10 So items with 9,8,... inventory level would display the message You could also change the text to simply: Low on stock!
**[2026-05-14 10:28:14] user/Ibrahim Balkiss**
> as you see it should be in danish
**[2026-05-14 10:28:28] user/Ibrahim Balkiss**
> by the way can I edit the button background color of notify me?
**[2026-05-14 10:28:37] admin/Nilou**
> Yes, of course it would be translated
**[2026-05-14 10:29:24] admin/Nilou**
> I can change that for you using Custom CSS What do you have in mind?
**[2026-05-14 10:29:38] user/Ibrahim Balkiss**
> I want the background #9CC6EA
**[2026-05-14 10:29:43] user/Ibrahim Balkiss**
> with white text
**[2026-05-14 10:29:49] admin/Nilou**
> [GIF]
**[2026-05-14 10:29:54] user/Ibrahim Balkiss**
> hahaha
**[2026-05-14 10:30:15] admin/Nilou**
> 😄
**[2026-05-14 10:30:55] admin/Nilou**
> ✅Done
**[2026-05-14 10:30:59] user/Ibrahim Balkiss**
> when I publish a new theme I dont need to do anything right everything will appear for the new products?
**[2026-05-14 10:31:05] admin/Nilou**
> Also should I add 10 for Low stock?
**[2026-05-14 10:31:22] admin/Nilou**
> Yes! No need for anything else other than enabling the app embed
**[2026-05-14 10:31:44] user/Ibrahim Balkiss**
> one last question
**[2026-05-14 10:31:57] user/Ibrahim Balkiss**
> there is pre order and notify me when back in stock
**[2026-05-14 10:33:01] admin/Nilou**
> Yes! You can display both on the same product if you'd like But please note for the Preorder to display you need 3 conditions on the item:
> 1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
**[2026-05-14 10:33:55] admin/Nilou**
> ✅Also, I hope it's ok I set this to 10 It's still inactive but you can test it if you'd like
> [Image]
**[2026-05-14 10:34:04] user/Ibrahim Balkiss**
> how do I make sure these are on. And pre-order is better than notify me right?
**[2026-05-14 10:34:51] admin/Nilou**
> I'd say yes Because you can collect payment on Preorder To make sure the Preorder conditions are met, you can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
> [Image]
**[2026-05-14 10:35:25] admin/Nilou**
> Also, I created two GIFs to help guide you more clearly:
>
> GIF (Product with no variants):
> [Image]
> GIF (Product with variants):
> [Image]
**[2026-05-14 10:37:31] admin/Nilou**
> And if an item is for preorder, you can enable this item on Notify me settings so the Notify me button would be added also: On Notiffy me panel -> Back in stock settings -> Edit next to Visibility -> Enable "Display the "Notify Me" widget on preorder product pages"
> [Attachment: "Animation.gif"]
**[2026-05-14 10:38:16] admin/Nilou**
> If you'd like to enable the preorder now, I'm here to check that for you also
**[2026-05-14 10:40:19] admin/Nilou**
> Checking in Are we still connected?
> [Image]
**[2026-05-14 10:42:17] user/Ibrahim Balkiss**
> yes
**[2026-05-14 10:42:31] user/Ibrahim Balkiss**
> I have a lot of inventory so I am applying on all the product
**[2026-05-14 10:42:58] admin/Nilou**
> Awesome! I'll be here once it's done so we can check it together and make sure the style is just to your liking ^-^
**[2026-05-14 10:44:25] admin/Nilou**
> Also may I ask you for a quick favor in the meantime, if it's ok with you?
**[2026-05-14 10:45:08] user/Ibrahim Balkiss**
> let us go I am done now
**[2026-05-14 10:45:15] user/Ibrahim Balkiss**
> what is the favour?
**[2026-05-14 10:46:32] admin/Nilou**
> Thank you! I was wondering if you feel I’ve provided you with 5-star service,
> would you mind leaving us a quick review? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day😍 of course, only if you’d like. You can write it here: Notify me! | Review Link
**[2026-05-14 10:46:55] user/Ibrahim Balkiss**
> [Image] this how it look now
**[2026-05-14 10:47:18] admin/Nilou**
> Let me enhance the layout for you
> [GIF]
**[2026-05-14 10:48:06] user/Ibrahim Balkiss**
> [Image] her you go
**[2026-05-14 10:49:32] admin/Nilou**
> Thank you so much! Really appreciate that😍🥹🙏
**[2026-05-14 10:49:40] user/Ibrahim Balkiss**
> [Image] here also in danish
**[2026-05-14 10:49:52] user/Ibrahim Balkiss**
> let us set everthing correct u
**[2026-05-14 10:50:15] admin/Nilou**
> Yes, I'm on it
**[2026-05-14 10:54:16] admin/Nilou**
> I applied a fix to the layout but unfortunately I can't find the preorder item to double check this on Would you please share the product link with me?
**[2026-05-14 10:55:48] user/Ibrahim Balkiss**
> https://restflow.dk/products/premium-kolende-pudebetraek?pb=0
**[2026-05-14 10:56:04] admin/Nilou**
> Thank you!
**[2026-05-14 10:56:16] user/Ibrahim Balkiss**
> so I want to something after we set it up and hear you thoughts about it when you are ready
**[2026-05-14 10:57:44] admin/Nilou**
> ✅Done
> [Image] Also in case you'd like me to change the content on the selling plan selector, that also can be done using CSS so feel free to let me know the Danish wording and I'll change it for you
**[2026-05-14 10:57:56] admin/Nilou**
> Of course! What is it?
**[2026-05-14 11:00:03] user/Ibrahim Balkiss**
> so I have products I want to launch not now but in the future. I was wondering to do two things . let the customer pre-order or notify me when the product is available. What is best to do. because there are more people that will type notify me, and less that will pay, but how much form the notify me will pay I dont know. What is the best strategy
**[2026-05-14 11:01:23] user/Ibrahim Balkiss**
> I need to pick one but I really dont know
**[2026-05-14 11:05:50] admin/Nilou**
> I see, based on my experience as customer support, the choice between Notify me and Preorder is mostly decided based on the time it takes for merchants to supply the products and their capacity. In other words some avoid setting items for Preorder because it's not possible for them to supply and deliver them anytime soon or they're worried about overselling. But if you're looking for collecting payment right away and you're not worried about oversell, setting items for Preorder only would be helpful.
**[2026-05-14 11:10:00] user/Ibrahim Balkiss**
> so what would you do for a blankets and pillows
**[2026-05-14 11:10:10] user/Ibrahim Balkiss**
> let them preorder and save 10%
**[2026-05-14 11:10:20] user/Ibrahim Balkiss**
> or just get a notification
**[2026-05-14 11:12:08] admin/Nilou**
> It would be also helpful if you set a date for the expected delivery You can define a date on the Preorder offer, if the items' expected delivery dates are different you can set up different offers and assign them to the proper products Then you can add the "Availability Date" variable to the preorder description
> [Attachment: "Animation.gif"]
**[2026-05-14 11:13:42] admin/Nilou**
> That's a great idea💡 Here's an offer: I'll send a personalized request to our product team to give you access to the Preorder discount feature, without any extra charges from your side You can then test this for a while and check the revenue
> [Image] Does that sound good?
**[2026-05-14 11:15:18] user/Ibrahim Balkiss**
> what would you do in my case
**[2026-05-14 11:16:30] user/Ibrahim Balkiss**
> how much would you save how much time would you wait maximum
**[2026-05-14 11:16:38] admin/Nilou**
> I'm sure you're more of an expert than me but if I were in your shoes I'll probably enable the Preorder only ^-^ That's just my opinion
**[2026-05-14 11:17:15] user/Ibrahim Balkiss**
> okay i see
**[2026-05-14 11:17:40] admin/Nilou**
> The Free plan allows for 5 free preorders I'll check the sales and if the 5 preorders where made then I'll switch to Notify me and compare
**[2026-05-14 11:18:10] user/Ibrahim Balkiss**
> hmmm
**[2026-05-14 11:18:14] admin/Nilou**
> This gives you the opportunity to test this on the free plan
**[2026-05-14 11:18:37] admin/Nilou**
> How does that sound to you?
**[2026-05-14 11:19:03] user/Ibrahim Balkiss**
> [Image] can we remove this box over the button
**[2026-05-14 11:19:22] admin/Nilou**
> Yes!👍
**[2026-05-14 11:19:33] admin/Nilou**
> ✅Done
**[2026-05-14 11:20:59] user/Ibrahim Balkiss**
> [Image] where do I change the English text
**[2026-05-14 11:22:09] admin/Nilou**
> You can adjust it here but unfortunately it's locked at the moment:
> [Image] What would you like it to say?
**[2026-05-14 11:24:39] user/Ibrahim Balkiss**
> I just have a question how long is it realistic for the costumer to wait, if they save 17%
**[2026-05-14 11:25:49] admin/Nilou**
> I honestly don't know about that But let me run a quick check if it helps and see if I find a lead to that
**[2026-05-14 11:26:10] user/Ibrahim Balkiss**
> yes just so I see what make sense I didn't try that before
**[2026-05-14 11:26:42] admin/Nilou**
> I understand^-^ Let me see what I find about that
> [GIF]
**[2026-05-14 11:28:10] user/Ibrahim Balkiss**
> hahaha
**[2026-05-14 11:37:47] admin/Nilou**
> I looked into this a bit and here are my findings: Here’s the general pattern most home/lifestyle merchants follow:
> - Preorder works best when:
> - You know the inventory arrival window fairly confidently
> - The product already has demand
> - The brand has enough trust
> - The wait time is short enough to feel acceptable
> - Notify Me works best when:
> - Delivery timing is uncertain
> - Inventory delays are possible
> - The product is untested
> - You want to measure demand before committing inventory
> For products like premium blankets and pillows, customers are usually willing to wait longer than they would for impulse products, but only if: the product feels premium/exclusive, the savings are meaningful, and the expected shipping date is clear.
> -> A realistic benchmark merchants often use is:
> - 1–2 weeks wait: very acceptable
> - 3–4 weeks: still strong if discount + communication are good
> - 5–8 weeks: starts requiring stronger incentives and trust
> - Beyond 2 months: preorder conversion usually drops heavily unless the brand is highly established or the product is unique
> For a 17% discount, many merchants would comfortably test 2–4 week preorder windows with a visible expected shipping date. 💡 The key thing is customers tolerate waiting much more when the date feels predictable.
> The recommended strategy: -> Use Preorder for products arriving within ~30 days -> Add clear shipping estimate and the discount you mentioned -> Once the Preorder limit is reached on the free plan test the Notify me and compare -> If there's no Preorder put in within a week or two, also switch to Notfiy me and check the conversion on that Again this is my opinion and what I could find about Home and lifestyle products preorder strategies. I hope it's helpful for you. ^-^
**[2026-05-14 11:40:28] user/Ibrahim Balkiss**
> make sense so up yo 4 weeks
**[2026-05-14 11:40:59] admin/Nilou**
> [GIF]
**[2026-05-14 11:41:26] admin/Nilou**
> Is there anything else I could help you with?
**[2026-05-14 11:45:38] user/Ibrahim Balkiss**
> can you do the text to Forventet levering: 2-4 uger
**[2026-05-14 11:45:45] user/Ibrahim Balkiss**
> under it Beløbet trækkes ved bestilling
**[2026-05-14 11:47:54] admin/Nilou**
> Yes! Let me change that for you
**[2026-05-14 11:48:26] admin/Nilou**
> ✅Done
**[2026-05-14 11:48:30] admin/Nilou [note]**
> Produktet vil snart være tilgængeligt!
**[2026-05-14 11:49:30] user/Ibrahim Balkiss**
> [Image] and the badge background if possible with this F5A48F and white text
**[2026-05-14 11:50:36] admin/Nilou**
> On it!👍
**[2026-05-14 11:50:55] user/Ibrahim Balkiss**
> [Image] I didn't mean here I meant the cart :)
**[2026-05-14 11:51:08] admin/Nilou**
> Oh Sorry my bad
**[2026-05-14 11:52:36] user/Ibrahim Balkiss**
> just right in the cart: Forudbestilling (and under it )Beløbet trækkes ved bestilling
**[2026-05-14 11:56:15] admin/Nilou**
> Is it to your liking now? Could you check please and send screenshot if possible?
**[2026-05-14 11:57:26] user/Ibrahim Balkiss**
> [Image] for the badge I need white text
**[2026-05-14 11:58:28] user/Ibrahim Balkiss**
> [Image] for the cart you need to remove availably date , and the everything in English :)
**[2026-05-14 12:01:22] admin/Nilou**
> Got it! ^-^ Bagde's font color is font now Let me take care of that for you
**[2026-05-14 12:22:56] admin/Nilou**
> Thank you for your patience The cart section should be now in Danish✅
**[2026-05-14 13:04:20] user/Ibrahim Balkiss**
> [Image] the badge are fixed but the text in cart still showing english
**[2026-05-14 13:05:00] admin/Nilou**
> Thank you for checking this Let me enhance the fix code I applied
**[2026-05-14 13:07:32] user/Ibrahim Balkiss**
> no stress
**[2026-05-14 13:08:05] admin/Nilou**
> Thank you May I get back to you in 30 mins?
**[2026-05-14 13:38:03] user/Ibrahim Balkiss**
> yes
**[2026-05-14 13:41:22] admin/Nilou**
> Thanks for your patience I enhanced the codes and now I'm checking if it took affect
**[2026-05-14 13:45:46] admin/Nilou [note]**
> @Jira
> 1-Do you need an update in 24 hours : no
> 2-Issue in your words : "Availability date:" and "Payment:" and "preorder" on cart don't have a content input section on django preorder ui contents 3-What have you done : tried using css but it's not clean and won't work most times 4-Related URL : https://restflow.dk/products/premium-kolende-pudebetraek?pb=0 5-Shop Password : -
**[2026-05-14 13:46:02] admin/Nareh [note]**
> 🔗 Jira ticket created
> Jira link: https://partnerz.atlassian.net/browse/RS-6268
> Please Link the Jira ticket to the conversation.
> The SLA for this issue is 72 hours in business days.
**[2026-05-14 13:46:30] admin/Nilou [note]**
> 🔗 Nilou linked RS-6268: Preorder cart labels not editable in UI Jira · partnerz.atlassian.net
**[2026-05-14 13:48:37] admin/Nilou**
> Unfortunately it did not take affect and the technical team needs to adjust it from a section we currently don't have access to😔 I've already looped them in and shared your needs with them We expect an update from them by Monday and as soon as I hear back from them I'll let you know
**[2026-05-14 13:48:49] admin/Nilou**
> Thank you so much for your patience in the meantime
**[2026-05-14 15:03:26] user/Ibrahim Balkiss**
> I will be waiting. Also when I publish the new theme , the button says add to cart instead of pre order
**[2026-05-14 15:03:41] user/Ibrahim Balkiss**
> we need som adjustment to make this work.
**[2026-05-14 15:10:45] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-14 15:15:00] user/Ibrahim Balkiss**
> Add context
**[2026-05-14 15:15:19] user/Ibrahim Balkiss**
> the add to cart works we just need to fix the text in the cart
**[2026-05-14 15:15:22] bot/Luna**
> Thanks! We’ll follow up as soon as we are back online.
**[2026-05-14 15:15:23] bot/Luna [note]**
> Please snooze the ticket for the assignee after they added their info.
**[2026-05-15 15:40:02] admin/Nilou**
> Hi there, 🙋♀️ Thank you so much for your patience while I was away from the office. I hope you’ve had a lovely day so far. 🌻
**[2026-05-15 15:40:06] admin/Nilou**
> Let me check it please
**[2026-05-15 15:55:22] admin/Nilou**
> I checked the previous link and the store in general but it seems like the previous product is in draft. Is that correct? Or if there's a new product URL could you share it with me please? The preview link would do as well
**[2026-05-17 06:03:31] admin/Nareh [note_and_unsnooze]**
> ⬆️ Nareh changed the status to CCE Check-in on RS-6268: Preorder cart labels not editable in UI Jira · partnerz.atlassian.net
**[2026-05-17 06:08:27] admin/Nareh [note]**
> 💬️ Nareh commented Hi team, I hope you’re all doing well. We currently do not have a translation available for this, and it is not on our roadmap yet. The best we can do for now is submit it as a feature request. I’ll make sure to pass this case along to the product team for future planning. on RS-6268: Preorder cart labels not editable in UI Jira · partnerz.atlassian.net
**[2026-05-17 06:08:30] admin/Nareh [note]**
> ⬆️ Nareh changed the status to QA PASSED on RS-6268: Preorder cart labels not editable in UI Jira · partnerz.atlassian.net
**[2026-05-17 06:08:30] admin/Nareh [note]**
> ⬆️ Nareh changed the status to QA PASSED on RS-6268: Preorder cart labels not editable in UI Jira · partnerz.atlassian.net
**[2026-05-17 18:09:22] user/Ibrahim Balkiss**
> so I actually changed mind. I want when the product is sold out the customer can choose between back in stock and pre order
**[2026-05-17 18:09:25] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to kontakt@restflow.dk.
**[2026-05-17 21:48:42] admin/Dela**
> Hi Ibrahim!👋🏼 Hope you're doing great. This is Dela here from Notify Me!
>
> It's totally possible to have the notify me button on preorder so that people can choose between pre-purchasing the item or submitting a request for it. You can find it here: Back in Stock > Settings > Edit
> [Image] Also, about the preorder text shown in the cart, I checked this with the team. At the moment, some of the preorder-related cart labels, such as “Availability date:”, “Payment:”, and “Preorder”, don’t have editable fields in the app panel yet.
> So for now, we unfortunately don’t have a proper translation option available directly from the UI.
> I’ve passed this case to our product team and created a feature request so they can consider adding a separate cart content section for preorder labels in the future:
> [App: Featurebase]
>
> Thanks again for sharing your ideas with us. Your feedback has been really helpful while we continue improving the preorder experience. Bests,
**[2026-05-18 09:58:14] user/Ibrahim Balkiss**
> isn't any way to fix this quickly
**[2026-05-18 09:58:47] user/Ibrahim Balkiss**
> everything is perfect in the app I also wrote a good review. It doesn't look professional to have danish and English test at all
**[2026-05-18 09:58:58] user/Ibrahim Balkiss**
> can you fix asap
**[2026-05-18 10:06:06] user/Ibrahim Balkiss**
> also I want to ask, where do I edit the email that the constumer receives
**[2026-05-18 10:06:08] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-18 10:35:04] user/Ibrahim Balkiss**
> Add context
**[2026-05-18 10:35:38] user/Ibrahim Balkiss**
> [Image] or we just totally remove the text in danish and English can we do that?
**[2026-05-18 10:35:41] bot/Luna**
> Thanks! We’ll follow up as soon as we are back online.
**[2026-05-18 10:35:42] bot/Luna [note]**
> Please snooze the ticket for the assignee after they added their info.
**[2026-05-18 20:15:53] admin/Dela**
> Thank you for adding context, and totally understand. We also really appreciate your kind words for us. We really do. However, developing a feature is not something the team can do instantly. Therefore, what I could do in the meantime was to create a feature request so that the team gets informed of the requirements so they can consider it in the future roadmap. Also, about customizing emails, you can find it here on the panel:
> [Image]
> Let me know if there's anything else I can help you with. Bests,
**[2026-05-19 12:38:11] user/Ibrahim Balkiss**
> [Image] what about if you would like to unsubscribe text can we also change that to danish or?..
**[2026-05-19 12:39:28] user/Ibrahim Balkiss**
> can we also unable or remove the option button decline the order?
**[2026-05-19 12:45:17] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-19 15:00:15] admin/Dela**
> Hey! I believe you're pointing out the unsubscribe text in the preorder confirmation email. Right? If yes, I can change it for you. Just give me the exact text and I'll take care of the rest. Bests,
**[2026-05-19 18:16:06] user/Ibrahim Balkiss**
> Hvis du vil afmelde og stoppe med at modtage disse e-mails fra denne butik, klik her.
**[2026-05-19 18:16:52] user/Ibrahim Balkiss**
> [Image] also you can the email have a grey line in the bottom that should be removed
**[2026-05-19 18:17:55] admin/Dela**
> Unsubscribe text is updated✅
**[2026-05-19 18:19:35] admin/Dela**
> In order to remove the line, the HTML code needs to be edited.
**[2026-05-19 18:20:05] admin/Dela**
> I can take care of it for you but it takes a few hours due to the load of tasks on my side right now. Will it be ok with you?
**[2026-05-19 18:20:50] user/Ibrahim Balkiss**
> yes I am still trying to make sure everything is correct, before I upgrade my plan
**[2026-05-19 18:22:01] user/Ibrahim Balkiss**
> because the app isn't 100% developed and the starter plan is too limited
**[2026-05-19 18:22:02] admin/Dela**
> As a matter of fact, an edited HTML template is basically a custom template and is available in paid plans but since it's just a line, I'll take care of it for you :D
**[2026-05-19 18:22:48] user/Ibrahim Balkiss**
> I know but these things lime extra line and translation should be bare minimum for all plans :)
**[2026-05-19 18:23:51] admin/Dela**
> Of course! Thanks for sharing your point of view with me. Is there anything else I can help you with besides the line removal?
**[2026-05-19 18:25:11] user/Ibrahim Balkiss**
> no thank you. And thank you for taking against the advice
**[2026-05-19 18:32:16] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-19 20:05:55] admin/Dela**
> Hi Ibrahim, I sadly noticed that you have uninstalled our app while I was going to fix the email template. 😥 May I ask what the issue has been? We would love to help you sort out whatever it was.
>
> Looking forward to your reply.
>
> Best wishes,
**[2026-05-19 20:06:08] bot/Luna**
> Help Dela understand how they’re doing:
**[2026-05-19 20:06:08] bot/Luna**
> [Conversation Rating Request]