Conversation 215474298247168 — GardePro ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Qingwen Jiang —
shop@zopudt.com (team mailbox (shop@… — a shared inbox, not a single person))
- Store: gardepro-3066.myshopify.com · 🌍 Tsuen Wan, Tsuen Wan District, Hong Kong
- App: Notify Me!
- Channel: customer_initiated · Language: Simplified Chinese
Store profile
- Shopify plan: Advanced
- Currency: USD
- Store created on Shopify: 2023-02-23
- Public review score (StoreLeads): 5.0 (5 reviews)
App usage — Notify Me!
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2026-04-08 01:56:43 UTC
- Install to conversation start: 1 month before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 164
- Wishlist items count: 123
Summary
The merchant wanted to remove the floating Wishlist icon from their storefront. The AI bot was unable to clearly confirm whether this was a plan-restricted feature. After escalation to human agent Pearl, the issue was resolved by relocating the Wishlist access button to the header as a heart icon, and Pearl also proactively customized the wishlist button appearance on product pages.
"但是好像只能高级套餐才能去掉"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-14 03:30:35 |
+0s |
— |
| Handed to human (Pearl) |
2026-05-14 03:41:51 |
+11m 16s |
+0s |
| First reply to customer |
2026-05-14 03:42:25 |
+11m 50s |
+34s |
| Review requested by Pearl |
2026-05-14 04:40:03 |
+1h 9m |
+58m 12s |
| Conversation closed |
2026-05-14 11:05:15 |
+7h 34m |
+7h 23m |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-14 10:30:27 |
+6h 59m |
+6h 48m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Hide/remove floating Wishlist icon |
The merchant wanted to remove the floating Wishlist icon from their website. |
partial |
| 2 |
Technical Bug |
Header icon position inconsistent across browsers |
The merchant reported that after the icon was moved to the header, its position appeared inconsistent across different browsers. |
partial |
| 3 |
How-To / Setup |
Wishlist button appearance on product pages |
Agent proactively offered to customize the wishlist button styling on product pages to better match the store theme. |
yes |
Fin AI
- Participated: Yes
- Source workflow: All Apps - Chat - Let Fin answer first
- Intercom's resolution state: Escalated
- What Fin did: The AI bot Luna attempted to guide the merchant on hiding the wishlist icon via app settings but could not confirm plan-level restrictions and ultimately transferred the conversation to a human agent upon the merchant's request.
Review request
- Asked: Yes — +1h 9m after conversation start (+58m 12s after human handoff)
- Requested by: Pearl
- Merchant agreed: not_explicitly
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-14 10:30:27 UTC
- Time from ask to review publish: +5h 50m
- Time from conversation start to publish: +6h 59m
- Match method:
ok
- Shop name on review: GardePro
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics
- Messages: 71 (30 customer, 28 admin)
- Internal notes: 1
- Word count: customer 36, admins 474
- Total handling time (Intercom): +58m 20s
- Reopens: 1
- Assignments: 6
- SLA: Paid Chats First 5min — ✅ hit
People involved
- Agents who worked on it: 1 (Pearl)
- Primary assignee: Pearl
- Team / Inbox: Chat 2
- Tags: Started by Chat, Notify Me - asked for review, Expected reply time sent
- Topics: NM - Asked for review
- In-chat rating widget: 5 / 5
Sentiment & Resolution
- Sentiment: neutral
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Hiding the floating Wishlist icon may be restricted to higher-tier plans on Starter plan
- Header icon position rendering inconsistency across browsers was not fully resolved
Full transcript
Click to expand — 71 messages
**[2026-05-14 03:30:35] user/Qingwen Jiang [source]**
> 你好
**[2026-05-14 03:30:48] bot/Luna**
> 你好！我是Notify Me!的AI助手Luna，很高兴为你服务！请问有什么我可以帮忙的吗？
**[2026-05-14 03:31:05] user/Qingwen Jiang**
> 我不想再网站展示wishlist icon
**[2026-05-14 03:31:17] bot/Luna**
> 你可以在店铺中隐藏悬浮的“我的心愿单”图标，同时保留商品页面上的心愿单按钮。
> 步骤：
> 1）在 Shopify 管理后台中，打开 应用（Apps） → Notify Me!。
> 2）进入 心愿单小组件（Wishlist widget）（或 心愿单（Wishlist） → 自定义外观（Customize appearance））。
> 3）开启 在店铺中隐藏“我的心愿单”按钮。
> 额外：如果你想的话，你也可以控制“我的心愿单”访问按钮出现在哪些页面（商品页、分类页、主页），并且只启用你想要的页面。
> Source: Customize where the My Wishlist access button appears
**[2026-05-14 03:31:17] bot/Luna**
> 这就是您要找的内容吗？
**[2026-05-14 03:35:18] bot/Luna**
> 如果你还需要关于隐藏心愿单图标的帮助，随时告诉我！你愿意详细说说你想实现的效果吗？
**[2026-05-14 03:37:17] bot/Luna**
> 帮助 Luna 了解他们的表现如何：
**[2026-05-14 03:37:17] bot/Luna**
> [Conversation Rating Request]
**[2026-05-14 03:38:46] user/Qingwen Jiang [open]**
> [Image] 我是要去掉这个
**[2026-05-14 03:38:57] user/Qingwen Jiang**
> 但是好像只能高级套餐才能去掉
**[2026-05-14 03:39:08] bot/Luna**
> 你说得对，先仔细核对一下：在我们的套餐详情里，并没有把隐藏这个悬浮的“Wishlist”访问按钮列为某个专属套餐的功能，所以仅根据我们这里现有的信息，我无法确认它是否只在更高的套餐中提供。
> 我能确认的是，“心愿单（Wishlist）”功能本身在所有套餐中都包含；更高套餐主要是解锁更高的每月操作限制以及其他高级控制（并不包括按钮显示设置）。
> 为了确保我回答准确，你能告诉我你当前使用的是哪个套餐吗（Kickstarter、Starter、Standard、Rocket 或 Notify Me Plus）？
**[2026-05-14 03:39:08] bot/Luna**
> 这是否解答了您的问题？
**[2026-05-14 03:39:48] user/Qingwen Jiang**
> starter
**[2026-05-14 03:40:04] bot/Luna**
> 在 Starter 套餐中你仍然可以使用心愿单（Wishlist），但我们的套餐详情并没有把“隐藏悬浮的 Wishlist 图标”列为某项包含或排除的功能，所以仅根据我们这里现有的信息，我无法确认它是仅 Starter 可用还是仅更高套餐才可用。
> 我能确认的是：心愿单（Wishlist）功能在所有套餐中都包含；更高套餐主要解锁更高的每月操作限制以及其他高级控制（并不包括按钮显示设置）。
> 如果你愿意，你告诉我你是想把它在全站隐藏，还是只在某些页面隐藏，我再帮你进一步确认在你当前设置下哪些选项是可能的。
**[2026-05-14 03:40:04] bot/Luna**
> 这就是您要了解的内容吗？
**[2026-05-14 03:40:14] user/Qingwen Jiang**
> 不是
**[2026-05-14 03:40:17] user/Qingwen Jiang**
> 人工
**[2026-05-14 03:40:24] bot/Luna**
> 我理解你想要更直接的帮助！需要我帮你转接人工客服吗？如果你愿意，也可以继续告诉我更多细节，我会尽力协助你。
**[2026-05-14 03:40:31] user/Qingwen Jiang**
> 人工客服
**[2026-05-14 03:40:38] bot/Luna**
> 好的，我这就帮你转接给人工客服。为了让他们更快了解情况，方便帮你解决问题，你可以先告诉我更多具体的需求或遇到的困难吗？
**[2026-05-14 03:41:11] bot/Luna**
> 让我们帮你联系团队。 请问，哪种选项最符合你今天联系我们的原因？
**[2026-05-14 03:42:14] user/Qingwen Jiang**
> 我遇到了一个让我进展缓慢的问题
**[2026-05-14 03:42:15] bot/Luna**
> 谢谢你，我已将你分配到团队。 ✋🏻 同时，你能否添加更多细节和示例？ （例如，截图和相关网址） 这将帮助我们的队友更快地理解和协助你。 另外，请帮助我们了解你作为AI代理接受我帮助的体验：
**[2026-05-14 03:42:15] bot/Luna**
> [Conversation Rating Request]
**[2026-05-14 03:42:16] bot/Luna [channel_and_reply_time_expectation]**
> 团队将就此事与您联系。我们通常的回复时间是 几小时。 您将在此处 (shop@zopudt.com) 收到回复。
**[2026-05-14 03:42:25] admin/Pearl**
> Hi there,
> I hope you are doing well.
>
> This is Pearl from the Customer Care Team🙋♀️
> Thank you for contacting us.
**[2026-05-14 03:42:39] user/Qingwen Jiang**
> 你好
**[2026-05-14 03:42:42] user/Qingwen Jiang**
> [Image]
**[2026-05-14 03:42:48] user/Qingwen Jiang**
> 我要去掉这个icon
**[2026-05-14 03:43:11] user/Qingwen Jiang**
> [Image]
**[2026-05-14 03:43:33] admin/Pearl**
> I can see that you would like to remove the float Wishlist button.
> Please note that this button is our Wishlist access button.
> It helps your customers to see the saved items and directly add them to their cart from there.
> So, removing it will disrupt the process.
**[2026-05-14 03:43:47] admin/Pearl**
> Quick suggestion for you – Would you be interested in moving it to your header as a heart icon instead?
> [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
> Let me know if you'd like me to make that change for you – takes just a minute!
**[2026-05-14 03:44:19] user/Qingwen Jiang**
> 可以
**[2026-05-14 03:46:05] user/Qingwen Jiang**
> [Image]
**[2026-05-14 03:46:08] user/Qingwen Jiang**
> 太丑了
**[2026-05-14 03:46:30] admin/Pearl**
> I know :)
> Its a work in progress.
> Thanks for your patience.
**[2026-05-14 03:46:54] user/Qingwen Jiang**
> [Image] 放在这两个中间吧
**[2026-05-14 03:48:01] admin/Pearl**
> Done. Let me adjust its width as well.
**[2026-05-14 03:52:33] admin/Pearl**
> How does it look?
> [Image]
**[2026-05-14 03:55:53] user/Qingwen Jiang**
> 可以
**[2026-05-14 03:56:04] user/Qingwen Jiang**
> 但是为啥我这显示的位置
**[2026-05-14 03:56:08] user/Qingwen Jiang**
> [Image]
**[2026-05-14 03:56:13] user/Qingwen Jiang**
> 是这里呀
**[2026-05-14 03:56:36] admin/Pearl**
> Can you please try hard refreshing your browser? Sometimes changes made to the website aren't always visible until you perform a hard refresh.
> To hard refresh on Google Chrome on Windows, there are two ways you can do it:
> 1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
> To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
> 1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key.
**[2026-05-14 03:57:16] user/Qingwen Jiang**
> 我用的无痕模式查看的
**[2026-05-14 03:58:05] user/Qingwen Jiang**
> [Image] 刷新出来了
**[2026-05-14 03:58:10] admin/Pearl**
> That is odd🤔
> Can you try using another browser or device please?
**[2026-05-14 03:59:08] user/Qingwen Jiang**
> [Image] 我换了个浏览器
**[2026-05-14 03:59:14] user/Qingwen Jiang**
> 位置又去那了
**[2026-05-14 03:59:34] admin/Pearl**
> I also tried on my mobile and it works correctly:
> [Image]
**[2026-05-14 04:00:38] admin/Pearl**
> Safari on desktop:
> [Image]
**[2026-05-14 04:01:02] admin/Pearl**
> Chrome on Windows:
> [Image]
**[2026-05-14 04:02:16] user/Qingwen Jiang**
> 行吧我晚点再刷新一下
**[2026-05-14 04:02:23] user/Qingwen Jiang**
> [Image] 这两个箭头
**[2026-05-14 04:02:36] user/Qingwen Jiang**
> 是你们的插件产生的吗
**[2026-05-14 04:03:11] admin/Pearl**
> Thanks. Let me know how it goes please.
**[2026-05-14 04:03:19] admin/Pearl**
> No, the arrows are not coming from our app.
**[2026-05-14 04:05:06] user/Qingwen Jiang**
> 我晚点再看看
**[2026-05-14 04:05:18] admin/Pearl**
> But I realized this is how the buttons are appearing on the product pages:
> [Image]
> Would you like me to apply a little customization?
> Here is a suggestion:
> [Image]
**[2026-05-14 04:05:55] user/Qingwen Jiang**
> 可以的
**[2026-05-14 04:06:52] admin/Pearl**
> Great. Done✅
**[2026-05-14 04:06:59] admin/Pearl**
> Any thing else I can do to help at the moment?
**[2026-05-14 04:09:05] admin/Pearl**
> Oh, I also noticed this is how the confirmation message is appearing:
> [Image]
> Would you like it customized to match your store theme color and the buttons?
**[2026-05-14 04:10:37] admin/Pearl**
> For example, like this:
> [Image]
**[2026-05-14 04:13:35] admin/Pearl**
> Are we still connected?👀
**[2026-05-14 04:17:20] admin/Pearl [note]**
> .restock-alerts-toast {
> background-color: rgb(231,123,31)!important;
> color: white!important;
> }
> .restock-alerts-toast .toastCheckIcon{
> filter: invert(1) brightness(1000%);
> }
**[2026-05-14 04:26:34] admin/Pearl**
> It seems like you are busy at the moment. No problem :)
> Let me know if you would like this change applied and I can do it for you absolutely free of charge
**[2026-05-14 04:26:41] admin/Pearl**
> Also, if nothing else for now, can I ask for a little favor? 🥹
> I promise it'll just take less than a minute of your time.
**[2026-05-14 04:40:03] admin/Pearl**
> Do you think you can make me happy by leaving a short review?
>
> Mentioning my name will be the cherry on top! 🍒😍
>
> You can write it here: Notify me! | Review Link
**[2026-05-14 11:05:27] bot/Luna**
> 帮助 Pearl 了解他们的表现如何：
**[2026-05-14 11:05:27] bot/Luna**
> [Conversation Rating Request]