Conversation 215474293470878 — EMIÉ ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Brittany Jones —
brittany@emieactive.com (personal business email (likely the founder or a named employee))
- Store: w1rgkc-wg.myshopify.com · 🌍 Clinton, Massachusetts, United States
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: USD
- Store created on Shopify: 2026-02-17
App usage — Notify Me!
- Notify Me! plan: Standard (MONTHLY)
- Installed on: 2026-03-15 18:42:47 UTC
- Install to conversation start: 1 month before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 690
- Wishlist items count: 69
Summary
Merchant Brittany Jones was experiencing unwanted back-in-stock notifications being sent to customers when she processed returns or exchanges that added even a single unit of inventory. Agent Aaron explained that this is default behavior and guided her to set a minimum inventory threshold in the app's Back in Stock settings, which resolved her issue. Brittany was satisfied with the solution and left a 5-star review.
"I need there to be a minimum quantity available in for a restock notification to be sent (e.g. 5 size small hydrations vests in order for restock to send) right now- when 1 is avaialbe, it is sending notificatios to all of my custoemrs which I need to stop"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-13 19:54:40 |
+0s |
— |
| Handed to human (Aaron) |
2026-05-13 19:59:48 |
+5m 8s |
+0s |
| First reply to customer |
2026-05-13 19:59:48 |
+5m 8s |
+0s |
| Review requested by Aaron |
2026-05-13 20:09:02 |
+14m 22s |
+9m 14s |
| Conversation closed |
2026-05-16 20:26:10 |
+3d 0h |
+3d 0h |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-14 02:17:55 |
+6h 23m |
+6h 18m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Technical Bug |
Unwanted restock notifications on returns/exchanges |
Merchant wanted to stop back-in-stock notifications from being triggered when only one unit is restocked due to a return or exchange. |
yes |
| 2 |
Feature Request |
Minimum inventory threshold for notifications |
Merchant requested the ability to set a minimum quantity threshold before restock notifications are sent to customers. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +14m 22s after conversation start (+9m 14s after human handoff)
- Requested by: Aaron
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-14 02:17:55 UTC
- Time from ask to review publish: +6h 8m
- Time from conversation start to publish: +6h 23m
- Match method:
ok
- Shop name on review: EMIÉ
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics
- Messages: 23 (10 customer, 10 admin)
- Internal notes: 0
- Word count: customer 171, admins 313
- Total handling time (Intercom): +24m 28s
- Reopens: 4
- Assignments: 3
People involved
- Agents who worked on it: 1 (Aaron)
- Primary assignee: Aaron
- Team / Inbox: Chat
- Tags: No Fin involvement, Notify Me - asked for review, NM Customization Flow, Automate Snoozing Started, Automate Snoozing End
- Topics: NM - Asked for review, NM - Advanced customization
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - No built-in minimum inventory threshold enabled by default, causing notifications to fire on single-unit restocks from returns and exchanges
Full transcript
Click to expand — 23 messages
**[2026-05-13 19:54:40] user/Brittany Jones [source]**
> I need advanced customization
**[2026-05-13 19:54:45] bot/Luna**
> Hi Brittany! We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
> Could you please tell me which button do you have issues with?
**[2026-05-13 19:54:52] user/Brittany Jones [open]**
> Back In Stock
**[2026-05-13 19:54:52] bot/Luna**
> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?
**[2026-05-13 19:57:12] user/Brittany Jones [open]**
> Hi there! the button is not an issue- I am having a problem where when I process a return - it is sending restock notifications when it is not a restock. is there a way to change this?
**[2026-05-13 19:57:15] bot/Luna**
> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.
**[2026-05-13 19:58:13] user/Brittany Jones [open]**
> I need there to be a minimum quantity available in for a restock notification to be sent (e.g. 5 size small hydrations vests in order for restock to send) right now- when 1 is avaialbe, it is sending notificatios to all of my custoemrs which I need to stop
**[2026-05-13 19:58:16] bot/Luna**
> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.
**[2026-05-13 19:58:25] user/Brittany Jones [open]**
> No password
**[2026-05-13 19:58:28] bot/Luna**
> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
> Thanks for your patience!
**[2026-05-13 19:58:29] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to brittany@emieactive.com.
**[2026-05-13 19:59:48] admin/Aaron**
> Hi Brittany,
> This is Aaron here from the team. I hope you are doing well.
> I'm glad you reached out to us.
**[2026-05-13 20:00:07] user/Brittany Jones**
> Thank you, Aaron! I am hoping that you can assist me with this.
**[2026-05-13 20:00:49] user/Brittany Jones**
> I processed an exchange today- and when I did so it triggered a restock notification to be sent to customers waiting for that item. Is there a way for me to customize this so that an alert isn't sent every time that I have to adjust stock?
**[2026-05-13 20:03:47] admin/Aaron**
> When you process an exchange or adjust inventory (such as restocking from a return), Notify Me! will send a back-in-stock alert to all customers who requested notifications as soon as any inventory is added—by default, even if only one unit is restocked Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.
>
> To prevent notifications from being triggered by single-item restocks (like returns or exchanges), set a minimum inventory threshold for alerts. This ensures notifications are only sent when the available stock meets or exceeds your specified minimum (e.g., 5 units) Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.
>
> You can configure this in the app’s settings:
>
> - Go to the Notify Me! dashboard.
> - Navigate to Back in Stock > Settings.
> - Edit the alert notification configuration.
> - Set your desired minimum inventory threshold .For example: 5.
> This setup helps avoid sending alerts for minor stock adjustments and reduces customer frustration from receiving notifications when only a single item is available Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.
**[2026-05-13 20:06:37] user/Brittany Jones**
> Thank you so much, Aaron!
**[2026-05-13 20:09:02] admin/Aaron**
> Would you mind writing a review for us? It will only take 2 tics. We are a small start-up team that works hard to delight our customers and it will be so valuable to us. And also it'll really make my day! ✨
>
> To leave a review on Shopify, you can click on the link below: Notify me! | Review Link Of course, if you want to do that.
**[2026-05-13 20:17:52] user/Brittany Jones**
> Review done 💜 thank you for your help!
**[2026-05-13 20:24:10] admin/Aaron**
> Thank you so much, you literally made my day! 💜
> Would you mind letting me know how many stars you gave us? Shopify reviews can take up to 2 or 3 days to be published, so I can’t see it yet.
**[2026-05-13 20:24:32] user/Brittany Jones**
> 5 stars
**[2026-05-13 20:25:27] admin/Aaron**
> Thank you so much!😍
> [GIF]
**[2026-05-16 20:26:09] bot/Luna**
> Hey there,
> Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now...
> However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there.
> In the meantime, have a great day! 👋🏻
**[2026-05-16 20:26:10] bot/Luna**
> [Conversation Rating Request]