Conversation 215474289943091 — Yarn Atelier ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Roel van Beek —
admin@knitfam.com(team mailbox (admin@…— a shared inbox, not a single person)) - Store: qrnu0z-wq.myshopify.com · 🌍 Enfield, England, United Kingdom
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Grow
- Currency: GBP
- Store created on Shopify: 2025-11-18
- Public review score (StoreLeads): 3.33 (3 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-04-18 20:51:06 UTC
- Install to conversation start: 24 days before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 37
Summary¶
Merchant Roel van Beek contacted support because their shop had been suspended or placed on hold. Agent Mason investigated the account, resolved the suspension, and the merchant confirmed the shop was working again. The conversation ended with the agent requesting a review.
"yeah, all good"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 15:45:45 | +0s | — |
| Handed to human (Mason) | 2026-05-13 15:46:52 | +1m 7s | +0s |
| First reply to customer | 2026-05-13 15:46:52 | +1m 7s | +0s |
| Review requested by Mason | 2026-05-13 15:52:57 | +7m 12s | +6m 5s |
| Conversation closed | 2026-05-16 15:55:11 | +3d 0h | +3d 0h |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-13 18:21:17 | +2h 35m | +2h 34m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Account / Access | Shop suspension / account on hold | The merchant wanted to know why their shop was suspended and needed it reinstated. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +7m 12s after conversation start (+6m 5s after human handoff)
- Requested by: Mason
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-13 18:21:17 UTC
- Time from ask to review publish: +2h 28m
- Time from conversation start to publish: +2h 35m
- Match method:
ok - Shop name on review: Yarn Atelier
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
So far so good! Mason was very helpful in the chat!
Statistics¶
- Messages: 28 (8 customer, 19 admin)
- Internal notes: 1
- Word count: customer 29, admins 111
- Total handling time (Intercom): +10m 54s
- Reopens: 0
- Assignments: 3
People involved¶
- Agents who worked on it: 1 (Mason)
- Primary assignee: Mason
- Team / Inbox: Chat 1
Tags & Topics¶
- Tags: No Fin involvement, Started by Chat, Expected reply time sent, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- Topics: NM - Asked for review, shop suspension, NM - Suspension ticket
Sentiment & Resolution¶
- Sentiment: positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —