Conversation 215474267945196 — ROSEYANDVITTORI ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Steven Rosenbaum —
steven@roseyandvittori.com (personal business email (likely the founder or a named employee))
- Store: roseyandvittori.myshopify.com · 🌍 Cape Town, Western Cape, South Africa
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: ZAR
- Store created on Shopify: 2019-10-15
App usage — Notify Me!
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2026-05-12 09:47:03 UTC
- Install to conversation start: 11 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 3
- Wishlist items count: 2
Summary
Steven had just installed the Notify Me app and needed help getting the widgets properly set up on his store. Agent Dela adjusted the back-in-stock widget placement, added a wishlist heart icon to the header aligned with the login/search buttons, and repositioned the floating wishlist button to the right side of the screen. All requests were fulfilled during the conversation and the merchant was satisfied with the results.
"Sure! happy to share a rating if you need :)"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-12 09:58:17 |
+0s |
— |
| Handed to human (Dela) |
2026-05-12 09:58:18 |
+1s |
+0s |
| First reply to customer |
2026-05-12 09:59:53 |
+1m 36s |
+1m 35s |
| Review requested by Dela |
2026-05-12 10:20:55 |
+22m 38s |
+22m 37s |
| Conversation closed |
2026-05-12 10:55:36 |
+57m 19s |
+57m 18s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-12 18:27:59 |
+8h 29m |
+8h 29m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Widget placement and styling |
The merchant needed the Notify Me widget adjusted and properly positioned on the product page. |
yes |
| 2 |
How-To / Setup |
Wishlist icon in header |
The merchant asked whether a wishlist button could be added to the top-right header area next to the login/search buttons. |
yes |
| 3 |
How-To / Setup |
Floating wishlist button repositioning |
The merchant wanted to keep the floating wishlist button in the bottom corner but move it to the right side. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +22m 38s after conversation start (+22m 37s after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-12 18:27:59 UTC
- Time from ask to review publish: +8h 7m
- Time from conversation start to publish: +8h 29m
- Match method:
ok
- Shop name on review: ROSEYANDVITTORI
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
What a seamless experience with this app! Dela was so helpful and gave good suggestions to implement! Highly recommend!
Statistics
- Messages: 52 (19 customer, 33 admin)
- Internal notes: 4
- Word count: customer 147, admins 289
- Total handling time (Intercom): +53m 38s
- Reopens: 0
- Assignments: 2
People involved
- Agents who worked on it: 2 (Dela, Mo Ramez)
- Primary assignee: Dela
- Team / Inbox: Proactive
- Tags: Started by Proactive, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation - Proactive
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —
Full transcript
Click to expand — 52 messages
**[2026-05-12 09:58:17] user/Steven Rosenbaum [source]**
> I just installed Notify Me
**[2026-05-12 09:58:18] admin/Mo Ramez [note]**
> shopify_domain: roseyandvittori.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True
**[2026-05-12 09:59:53] admin/Dela**
> Hi Steven,
>
> Welcome to Notify Me! I’m Dela from Customer Care, here to help 😊 I’ll check your widgets to ensure they’re set up correctly.
**[2026-05-12 10:00:21] admin/Dela**
> The widget are there but they're not quite well-adjusted, I believe🤔
> [Image]
**[2026-05-12 10:00:31] admin/Dela**
> Would you like a quick fix?
**[2026-05-12 10:04:40] admin/Dela**
> Here's a suggestion:
> [Image]
> What do you think? I can take care of it in no time - absolutely free of charge😊
**[2026-05-12 10:04:51] admin/Dela [note]**
> form[action="/cart/add"].form
**[2026-05-12 10:04:59] admin/Dela [note]**
> .notifyButtonStyle{
> background-color: #000 !important;
> color: #fff !important;
> }
**[2026-05-12 10:05:06] admin/Dela [note]**
> https://api.notify-me.app/n0t1fym3-admin/account/uistyle/111719/change/?_changelist_filters=q%3Droseyandvittori.myshopify.com
**[2026-05-12 10:08:40] user/Steven Rosenbaum**
> Yes please - can you update to the bottom thank you!
**[2026-05-12 10:11:29] user/Steven Rosenbaum**
> The suggestion that you sent looks great, please advise on how to implement?
**[2026-05-12 10:14:26] admin/Dela**
> I'm glad you liked it!
**[2026-05-12 10:14:44] admin/Dela**
> I'll take care of it. Can you bear with me a bit, please?
**[2026-05-12 10:14:51] user/Steven Rosenbaum**
> sure thing! thank you
**[2026-05-12 10:15:09] admin/Dela**
> My pleasure! Anything else i can help you with in the meantime?
**[2026-05-12 10:16:08] admin/Dela**
> All done! I'm gonna check and make sure everything's well-placed now.
**[2026-05-12 10:16:21] admin/Dela**
> Can you please check as well?
**[2026-05-12 10:16:21] user/Steven Rosenbaum**
> Thank you
**[2026-05-12 10:16:28] user/Steven Rosenbaum**
> that is all, will check now
**[2026-05-12 10:17:08] admin/Dela**
> There are a couple of slight things that I can adjust as well..
**[2026-05-12 10:17:12] user/Steven Rosenbaum**
> is there any way to add the wishlist on the top right corner of the website?
**[2026-05-12 10:17:26] admin/Dela**
> You mean in the header?
**[2026-05-12 10:17:44] user/Steven Rosenbaum**
> Yes please
**[2026-05-12 10:18:05] user/Steven Rosenbaum**
> I would like a wishlist button to the added next to the log in/ search button if that is possible?
**[2026-05-12 10:18:13] admin/Dela**
> There's a possibility, of course but it depends on your theme. I'll work in it right now
**[2026-05-12 10:18:17] admin/Dela**
> [Image]
**[2026-05-12 10:18:25] user/Steven Rosenbaum**
> thank you!
**[2026-05-12 10:18:52] admin/Dela**
> I'll fix them all and let you know once I'm done.
**[2026-05-12 10:19:11] admin/Dela**
> By the way, can I ask you a quick tiny favor in the meantime?🙈
**[2026-05-12 10:19:11] user/Steven Rosenbaum**
> Thanks!
**[2026-05-12 10:20:05] user/Steven Rosenbaum**
> Sure! happy to share a rating if you need :)
**[2026-05-12 10:20:55] admin/Dela**
> You're an expert :D And thanks in advance.
> Mentioning my name would be the cherry on top! 🍒
>
> You can write it here: Notify me! | Review Link
**[2026-05-12 10:22:12] user/Steven Rosenbaum**
> done :)
**[2026-05-12 10:24:27] admin/Dela**
> [Image]
**[2026-05-12 10:25:10] user/Steven Rosenbaum**
> I see the wishlist icon is there - is there a possibility of it being in line?
**[2026-05-12 10:25:22] admin/Dela**
> The heart icon is there in the header, by the way. I'm working on the alignment now.
**[2026-05-12 10:25:31] user/Steven Rosenbaum**
> amazing, thank you
**[2026-05-12 10:25:33] admin/Dela**
> Yup, it'll be fixed in a sec
**[2026-05-12 10:28:02] admin/Dela**
> Heart icon aligned✅
**[2026-05-12 10:28:17] admin/Dela**
> Would you like me to remove the one in the bottom corner?
**[2026-05-12 10:43:33] user/Steven Rosenbaum**
> I would like to keep the wihslist on the bottom corner please - is it possible to move to the right side?
**[2026-05-12 10:45:21] admin/Dela**
> Yes of course!
**[2026-05-12 10:45:42] admin/Dela**
> If it was covered by whatsapp icon, I'll move it a bit upper. Sounds good?
**[2026-05-12 10:53:04] admin/Dela**
> All done
**[2026-05-12 10:53:17] user/Steven Rosenbaum**
> thank you! chekcing now
**[2026-05-12 10:53:43] user/Steven Rosenbaum**
> thanks, everythiing looks great
**[2026-05-12 10:54:14] admin/Dela**
> My absolute pleasure! It was lovely to help you today
**[2026-05-12 10:54:39] admin/Dela**
> If you're all set for now, I'll go ahead and close the thread
**[2026-05-12 10:55:14] user/Steven Rosenbaum**
> 100% thank you!
**[2026-05-12 10:55:35] admin/Dela**
> Have a wonderful day✨
**[2026-05-12 10:55:47] bot/Luna**
> Help Dela understand how they’re doing:
**[2026-05-12 10:55:48] bot/Luna**
> [Conversation Rating Request]