Conversation 215474267943573 — In Any Case ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Irene Bonora —
info@inanycase.it(team mailbox (info@…— a shared inbox, not a single person)) - Store: 0299b9-2.myshopify.com · 🌍 Lombardy, Italy
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Grow
- Currency: EUR
- Store created on Shopify: 2023-04-01
- Public review score (StoreLeads): 5.0 (5 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Starter (YEARLY)
- Installed on: 2026-05-12 09:55:39 UTC
- Install to conversation start: 2 minutes before this conversation
- Status: REMOVED
- Total back-in-stock requests received: 17
Summary¶
Irene Bonora had just installed the Notify Me app and was greeted proactively by a support agent who checked her widget setup. The merchant confirmed everything looked good and no changes were needed. The conversation concluded with a review request and an automated follow-up check-in from the bot.
"Hi Sam, thank you for texting me! ATM everything is perfect ;)"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-12 09:57:55 | +0s | — |
| Handed to human (Sam) | 2026-05-12 09:57:56 | +1s | +0s |
| First reply to customer | 2026-05-12 09:58:45 | +50s | +49s |
| Review requested by Sam | 2026-05-12 10:08:50 | +10m 55s | +10m 54s |
| Conversation closed | 2026-05-15 10:08:53 | +3d 0h | +3d 0h |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-12 18:27:53 | +8h 29m | +8h 29m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Post-install widget check | The merchant had just installed Notify Me and the agent proactively verified the widget setup was correct. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +10m 55s after conversation start (+10m 54s after human handoff)
- Requested by: Sam
- Merchant agreed: not_explicitly
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-12 18:27:53 UTC
- Time from ask to review publish: +8h 19m
- Time from conversation start to publish: +8h 29m
- Match method:
ok - Shop name on review: In Any Case
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Everything is pefect ATM, easy to install and configure. Sam was very kind to text me right away offering help I might need.
Statistics¶
- Messages: 8 (2 customer, 7 admin)
- Internal notes: 1
- Word count: customer 17, admins 192
- Total handling time (Intercom): +3m 8s
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (Mo Ramez, Sam)
- Primary assignee: Sam
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, Automate Snoozing Started, Automate Snoozing End
- Topics: NM - Asked for review, NM - New Installation - Proactive, NM - New Installation > Widget's ok
Sentiment & Resolution¶
- Sentiment: positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —