Conversation 215474264610933 — Shop Coastal Knot ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Maria Macalalad —
orders@shopcoastalknot.com (team mailbox (orders@… — a shared inbox, not a single person))
- Store: c1jayp-yu.myshopify.com · 🌍 Orlando, Florida, United States
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: USD
- Store created on Shopify: 2026-03-23
App usage — Notify Me!
- Notify Me! plan: Kickstart (YEARLY)
- Installed on: 2026-05-12 00:52:34 UTC
- Install to conversation start: 20 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 0
- Wishlist items count: 4
Summary
Tom (husband of merchant Maria Macalalad) reached out after newly installing the Notify Me app on their pre-launch store Coastal Knot. Support agent Grace helped customize the wishlist button and confirmation message to match their brand color scheme, walked Tom through setting up the pre-order button for a specific product, and explained partial payment options. All issues were resolved and Tom left very satisfied.
"Loved the 5-star service from Grace! She was super friendly, quick to respond, and had amazing ideas that helped the app perfectly match our luxury brand feel and color scheme. Highly recommend!"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-12 01:13:14 |
+0s |
— |
| Handed to human (Grace) |
2026-05-12 01:13:15 |
+1s |
+0s |
| First reply to customer |
2026-05-12 01:16:41 |
+3m 27s |
+3m 26s |
| Review requested by Grace |
2026-05-12 01:27:16 |
+14m 2s |
+14m 1s |
| Conversation closed |
2026-05-12 02:01:07 |
+47m 53s |
+47m 52s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-12 12:05:54 |
+10h 52m |
+10h 52m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Pre-order button setup |
The merchant wanted to know how and where the pre-order functionality would apply for a product they had on order. |
yes |
| 2 |
How-To / Setup |
Partial payment / deposit options |
The merchant asked whether they could configure partial payment or deposit amounts for pre-orders. |
yes |
| 3 |
How-To / Setup |
Widget customization |
The merchant wanted the wishlist button and confirmation message styled to match their brand theme. |
yes |
| 4 |
How-To / Setup |
Widget scope across pages |
The merchant asked whether style changes applied to the product page would carry over to collection and other pages. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +14m 2s after conversation start (+14m 1s after human handoff)
- Requested by: Grace
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-12 12:05:54 UTC
- Time from ask to review publish: +10h 38m
- Time from conversation start to publish: +10h 52m
- Match method:
ok
- Shop name on review: Shop Coastal Knot
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics
- Messages: 75 (28 customer, 42 admin)
- Internal notes: 4
- Word count: customer 205, admins 739
- Total handling time (Intercom): +44m 36s
- Reopens: 2
- Assignments: 2
People involved
- Agents who worked on it: 3 (Grace, Miles, Mo Ramez)
- Primary assignee: Grace
- Team / Inbox: Chat
- Tags: password-protected-store, Started by Proactive, Notify Me - asked for review, Expected reply time sent
- Topics: NM - Asked for review, NM - New Installation - Proactive, password-protected, NM - New Installation > Widget's ok, NM - Customization Suggestion
- In-chat rating widget: 5 / 5
- Remark: "oved the 5-star service from Grace! She was super friendly, quick to respond, and had amazing ideas that helped the app perfectly match our luxury brand feel and color scheme."
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —
Full transcript
Click to expand — 75 messages
**[2026-05-12 01:13:14] user/Maria Macalalad [source]**
> I just installed Notify Me
**[2026-05-12 01:13:15] admin/Mo Ramez [note]**
> shopify_domain: c1jayp-yu.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True
**[2026-05-12 01:13:21] admin/Miles [note]**
> 🔒 This store is password-protected
**[2026-05-12 01:13:42] bot/Luna**
> Hi there,
> Welcome to Notify Me! We were about to check your widget setup, to make sure it's working perfectly, 🔍 but it looks like your shop is password-protected. Could you please share the password and let me know if you want to talk to the team? You can change it afterward for privacy. 🔐
**[2026-05-12 01:15:19] user/Maria Macalalad [open]**
> coastalk$
**[2026-05-12 01:15:22] bot/Luna**
> Is it password?
**[2026-05-12 01:15:27] user/Maria Macalalad**
> Yes
**[2026-05-12 01:15:27] bot/Luna**
> Sure, I'll get one of our team members for you.
**[2026-05-12 01:15:28] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to orders@shopcoastalknot.com.
**[2026-05-12 01:16:41] admin/Grace**
> Hi there, dear Maria!
> This is Grace from Notify Me Support.
> How are you today? (:
**[2026-05-12 01:17:08] user/Maria Macalalad**
> good, you are actually talking with Tom Marias husband :)
**[2026-05-12 01:18:01] admin/Grace**
> Oh, Hi Tom 😅
> How are you today?
**[2026-05-12 01:18:30] user/Maria Macalalad**
> I am good and ready to see how this app will play with our Coastal Knot site
**[2026-05-12 01:18:49] user/Maria Macalalad**
> we are not live yet but very close
**[2026-05-12 01:20:04] admin/Grace**
> Well I hope everything goes well for you and the big launch becomes a huge success😍
>
>
> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>
> I wanted to let you know that we can customize our widget to better align with your theme. Here is a suggestion for the wishlist button at bottom left:
> Before:
> [Image]
> After:
> [Image]
> What do you think? If you're interested in these changes (or any other style), just let me know and I'll take care of it, absolutely free of charge! 😊
>
> Do you like it Tom?😍
**[2026-05-12 01:22:38] user/Maria Macalalad**
> yes that hits well same color scheme, nice
**[2026-05-12 01:23:05] admin/Grace**
> Great (:
> I'm glad you like it, Let me apply the changes for you
**[2026-05-12 01:23:11] admin/Grace**
> [GIF]
**[2026-05-12 01:25:45] admin/Grace**
> All done!
> tadaa✨
> The changes are live
> Could you please check it out and let me know if you like how it looks?😍
> [Image]
**[2026-05-12 01:26:07] user/Maria Macalalad**
> Where would the preorder come into play? as we do have 20 of the Boracay Tote on order
**[2026-05-12 01:26:47] admin/Grace**
> I can help you with setting up the preorder 🙌
**[2026-05-12 01:26:58] admin/Grace**
> For the Pre-order button to work, the product needs these 3 conditions:
> 1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
> Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
> [Image]
**[2026-05-12 01:27:16] admin/Grace**
> Would you like to set this up on a product now and share its URL from your store with me?
> I’ll happily review it with you and make sure the Pre-order button is showing correctly.
> Does that sound good?
**[2026-05-12 01:29:09] user/Maria Macalalad**
> sure
**[2026-05-12 01:29:48] admin/Grace**
> I will be right here,
> Just let me know once you have set up these conditions (:
**[2026-05-12 01:29:54] admin/Grace**
> [GIF]
**[2026-05-12 01:30:52] user/Maria Macalalad**
> done: https://shopcoastalknot.com/products/boracay?variant=47315353338109
**[2026-05-12 01:31:12] admin/Grace**
> Checking🙌
**[2026-05-12 01:32:21] admin/Grace**
> The Preorder button is live and looking great
> and the product is being added to the cart as preorder,
> Great job (:
> [Image]
**[2026-05-12 01:32:44] user/Maria Macalalad**
> I am guessing we have the ability to change preorder amt etc
**[2026-05-12 01:34:25] admin/Grace**
> Could you please clarify what you mean Tom?
**[2026-05-12 01:35:03] user/Maria Macalalad**
> like under payment type: full payment or accept a deposit amount
**[2026-05-12 01:37:11] admin/Grace**
> Yes,
> If you decide to select partial payment instead of full payment for preorder that section will display the partial payment amount
> We have a help center article about partial payment
> I'll attach it here in case it comes in handy
> https://help.notify-me.io/en/articles/9650505-how-to-set-up-partial-payments-for-pre-orders
**[2026-05-12 01:37:31] user/Maria Macalalad**
> nice :)
**[2026-05-12 01:38:07] admin/Grace**
> I'm glad you like it 🙌
**[2026-05-12 01:38:33] admin/Grace**
> By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
> [Image] I had an idea that might help it better match your theme and make it stand out even more:
> [Image]
>
> What do you think?
> Would you be interested in exploring this customization?
> Just reply to this message and I'll take care of it, absolutely free of charge! 😊
**[2026-05-12 01:39:10] admin/Grace**
> To explain a bit
> Confirmation message is the message that pops up after the customers enter their contact points in the form to be notified.😍
**[2026-05-12 01:39:41] user/Maria Macalalad**
> yes please
**[2026-05-12 01:40:47] user/Maria Macalalad**
> will what you customize on the product pages carry over to collections and other areas or is that not in the free trial
**[2026-05-12 01:41:39] admin/Grace**
> I'll take care of it for you now (:
**[2026-05-12 01:41:51] user/Maria Macalalad**
> 👍
**[2026-05-12 01:42:45] admin/Grace**
> To answer your question, Yes, If I apply any style changes to the product page button that change will also be displayed on the collection and home page button,
> Is that what you mean Tom?
**[2026-05-12 01:43:06] user/Maria Macalalad**
> yes
**[2026-05-12 01:43:41] admin/Grace**
> [GIF]
**[2026-05-12 01:44:01] user/Maria Macalalad**
> [GIF]
**[2026-05-12 01:44:50] admin/Grace**
> All done✨😍
> [Image]
**[2026-05-12 01:45:05] user/Maria Macalalad**
> Beautiful!
**[2026-05-12 01:45:06] admin/Grace**
> What do you think?
> 👍 or👎?
**[2026-05-12 01:45:14] admin/Grace**
> [GIF]
**[2026-05-12 01:45:15] user/Maria Macalalad**
> Big Thumbs UP!
**[2026-05-12 01:45:28] admin/Grace**
> [GIF]
**[2026-05-12 01:46:08] admin/Grace**
> I'm so glad you liked the my suggestion ((:
**[2026-05-12 01:46:14] admin/Grace**
> I'm always happy to help Tom
> is there anything else I can help you out with at the moment ?(:
**[2026-05-12 01:46:31] admin/Grace [note]**
> I was wondering, is it ok if I ask for a little favor before you leave?
> It will only take less than a minute of your time🙈
**[2026-05-12 01:46:48] user/Maria Macalalad**
> that is a great start, I will read up more and explore the app in the morning
**[2026-05-12 01:47:00] user/Maria Macalalad**
> All set for now
**[2026-05-12 01:47:29] admin/Grace [note]**
> if I managed to make your day a bit easier, can you consider giving me a quick 5 star review ?✨
> 🥹
> And if you happen to mention my name that would be the cherry on top and a huge help
**[2026-05-12 01:48:06] admin/Grace**
> I'm glad to hear it,😍
> If you find yourself having any questions or needing any help just reach out and we will help out
**[2026-05-12 01:48:14] admin/Grace**
> [GIF]
**[2026-05-12 01:48:21] user/Maria Macalalad**
> Thank you so much!
**[2026-05-12 01:48:28] admin/Grace**
> Also,I was wondering, is it ok if I ask for a little favor before you leave?
> It will only take less than a minute of your time🙈
**[2026-05-12 01:48:37] user/Maria Macalalad**
> yes
**[2026-05-12 01:49:18] admin/Grace**
> if you were happy with the customer service you received, can you consider giving me a quick 5 star review ?✨
> 🥹
> And if you happen to mention my name that would be the cherry on top and a huge help🍒
>
> You can write it here if you'd like: Notify me! | Review Link
**[2026-05-12 01:49:33] admin/Grace**
> [GIF]
**[2026-05-12 01:49:37] user/Maria Macalalad**
> Loved the 5-star service from Grace!
**[2026-05-12 01:49:56] user/Maria Macalalad**
> On it!
**[2026-05-12 01:50:20] admin/Grace**
> 🥹🤍
> [GIF]
**[2026-05-12 01:50:54] admin/Grace**
> You are a peach! 💛
> You really made my day after a long shift .
> Thank you so much for your good vibes and Great energy (:
> I look forward to reading it 🥹
**[2026-05-12 01:51:42] user/Maria Macalalad**
> Have a great end to your shift! Till next time!
**[2026-05-12 01:52:23] admin/Grace**
> Thank you so much again😍
> Wishing you and your wife lots of success with your launch 🥳
> Feel free to reach out anytime
**[2026-05-12 01:52:30] admin/Grace**
> [GIF]
**[2026-05-12 01:52:48] admin/Grace**
> It sounds like you’re all set for now, so I’ll close this ticket on my end. Any reply will reopen it right where we left off. (:
>
> Have a great day! 🙌🏻
**[2026-05-12 01:53:00] bot/Luna**
> Help Grace understand how they’re doing:
**[2026-05-12 01:53:01] bot/Luna**
> [Conversation Rating Request]
**[2026-05-12 01:53:42] user/Maria Macalalad [open]**
> Loved the 5-star service from Grace! She was super friendly, quick to respond, and had amazing ideas that helped the app perfectly match our luxury brand feel and color scheme. Highly recommend!