Conversation 215474261696858 — Tronyfi ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Eslam Khalifa —
egyboss@gmail.com (personal address on a free email provider)
- Store: 1khkja-0e.myshopify.com · 🌍 Kuwait City, Al Asimah, Kuwait
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Grow
- Currency: KWD
- Store created on Shopify: 2025-04-13
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2025-04-21 21:37:29 UTC
- Install to conversation start: 1 year before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 18
- Wishlist items count: 0
Summary
Merchant Eslam Khalifa needed help correcting incorrect Arabic translations on the 'Notify Me' buttons in the low-stock widget, and also wanted to remove a side button from his store. Agent Stella made all the requested text changes directly and removed the unwanted side button. The merchant was very satisfied and agreed to leave a 5-star review.
"thank you dear you make my day"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-11 19:48:33 |
+0s |
— |
| Handed to human (Stella) |
2026-05-11 19:53:36 |
+5m 3s |
+0s |
| First reply to customer |
2026-05-11 19:53:36 |
+5m 3s |
+0s |
| Review requested by Stella |
2026-05-11 20:12:41 |
+24m 8s |
+19m 5s |
| Conversation closed |
2026-05-11 20:36:22 |
+47m 49s |
+42m 46s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-12 02:18:06 |
+6h 29m |
+6h 24m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Arabic translation correction for Notify Me button |
The merchant needed the Arabic translation on the low-stock 'Notify Me' button corrected to 'اخبرني عند توفر المنتج'. |
yes |
| 2 |
How-To / Setup |
Second Arabic translation correction |
The merchant needed a second 'Notify Me' button's Arabic translation corrected to 'اخطرني عندما يكون متاحاً'. |
yes |
| 3 |
How-To / Setup |
Remove side button |
The merchant wanted a side button removed from their store as it was unnecessary. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +24m 8s after conversation start (+19m 5s after human handoff)
- Requested by: Stella
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-12 02:18:06 UTC
- Time from ask to review publish: +6h 5m
- Time from conversation start to publish: +6h 29m
- Match method:
ok
- Shop name on review: Tronyfi
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Nice app, great support. They helped me a lot.
Statistics
- Messages: 56 (26 customer, 34 admin)
- Internal notes: 1
- Word count: customer 192, admins 262
- Total handling time (Intercom): +33m 22s
- Reopens: 5
- Assignments: 3
People involved
- Agents who worked on it: 1 (Stella)
- Primary assignee: Stella
- Team / Inbox: Chat
- Tags: No Fin involvement, Notify Me - asked for review, NM Customization Flow
- Topics: NM - Asked for review, NM - Advanced customization
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer experienced negative product feedback due to incorrect Arabic translations but received high-quality, prompt assistance from the teammate, resulting in strong positive customer sentiment and full resolution.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Incorrect Arabic translations in the low-stock widget with no self-serve translation editing option apparent to the merchant
Full transcript
Click to expand — 56 messages
**[2026-05-11 19:48:33] user/Eslam Khalifa [source]**
> I need advanced customization
**[2026-05-11 19:48:39] bot/Luna**
> Hi Eslam! We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
> Could you please tell me which button do you have issues with?
**[2026-05-11 19:48:49] user/Eslam Khalifa [open]**
> Low Stock
**[2026-05-11 19:48:50] bot/Luna**
> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?
**[2026-05-11 19:49:58] user/Eslam Khalifa [open]**
> i need to change the translation of Notify Me button
**[2026-05-11 19:50:01] bot/Luna**
> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.
**[2026-05-11 19:51:47] user/Eslam Khalifa [open]**
> when the product become out of stock there is Notify me button appear on the product page i need to change the Arabic translation because its wrong
**[2026-05-11 19:51:49] bot/Luna**
> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.
**[2026-05-11 19:52:13] user/Eslam Khalifa [open]**
> no password
**[2026-05-11 19:52:16] bot/Luna**
> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
> Thanks for your patience!
**[2026-05-11 19:52:16] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to egyboss@gmail.com.
**[2026-05-11 19:53:36] admin/Stella**
> Hi Eslam,
> This is Stella here from the team. I hope you are doing well.
>
> I'm glad you reached out to us.
**[2026-05-11 19:56:51] admin/Stella**
> Could you please share the Arabic translation you want the low-stock widget to show so I can edit it for you?
**[2026-05-11 19:59:11] user/Eslam Khalifa**
> hi stella how are you
**[2026-05-11 20:00:55] user/Eslam Khalifa**
> inside the product page in any product become out of stock it appear 2 buttons one sold out and one notify me correct ?
**[2026-05-11 20:01:48] user/Eslam Khalifa**
> [Image] the yellow one is wrong for Arabic translation
**[2026-05-11 20:02:19] user/Eslam Khalifa**
> it has to be اخبرني عند توفر المنتج
**[2026-05-11 20:02:56] user/Eslam Khalifa**
> Notify Me is wrong in Arabic
**[2026-05-11 20:03:21] admin/Stella**
> I see! Thank you for the explnation!
> I will edit it now.
> [Image]
**[2026-05-11 20:03:43] user/Eslam Khalifa**
> please thank you so much
**[2026-05-11 20:04:19] admin/Stella**
> It's done! Could you please check it?
**[2026-05-11 20:04:50] user/Eslam Khalifa**
> [Image] and this "quick add" button is related to your app also ?
**[2026-05-11 20:05:15] admin/Stella**
> The quick add is not from our app.
> It's most likely from your theme!
**[2026-05-11 20:05:50] admin/Stella**
> By the way, would you like me to move the notify me button a little bit up? :)
> [Image]
**[2026-05-11 20:05:55] user/Eslam Khalifa**
> ok great its updated please one more thing
**[2026-05-11 20:06:19] user/Eslam Khalifa**
> [Image] the yellow button is also wrong
**[2026-05-11 20:07:07] user/Eslam Khalifa**
> it should be اخطرني عندما يكون متاحاً
**[2026-05-11 20:07:15] admin/Stella**
> Got it! I will change that as well.
**[2026-05-11 20:07:52] user/Eslam Khalifa**
> perfect thank you for your help
**[2026-05-11 20:08:22] admin/Stella**
> It's done!
**[2026-05-11 20:08:28] admin/Stella**
> It was my pleasure! 😊
**[2026-05-11 20:08:58] user/Eslam Khalifa**
> [Image] i need to remove this side button can you tell me how because no need to be there
**[2026-05-11 20:09:24] admin/Stella**
> oh, don't worry about it. I will remove it now!
**[2026-05-11 20:09:51] user/Eslam Khalifa**
> oooh thank you i really appreciate it
**[2026-05-11 20:10:00] admin/Stella**
> It's done! 😊
**[2026-05-11 20:10:52] user/Eslam Khalifa**
> thank you dear you make my day
**[2026-05-11 20:11:03] user/Eslam Khalifa**
> 🫡
**[2026-05-11 20:11:12] admin/Stella**
> Aw, glad to hear that! It was my pleasure! 😀
**[2026-05-11 20:11:23] admin/Stella**
> Also, if nothing else for now, can I ask for a little favor? 🥹
> I promise it'll just take less than a minute of your time.
**[2026-05-11 20:11:48] user/Eslam Khalifa**
> rating
**[2026-05-11 20:12:41] admin/Stella**
> Yes, please :)
> Would you mind writing a review for us? It will only take 2 tics.
>
> If you'd like, you can use this link: Notify me! | Review Link
**[2026-05-11 20:16:30] admin/Stella**
> [Image]
**[2026-05-11 20:30:40] user/Eslam Khalifa**
> Sure My pleasure
**[2026-05-11 20:31:31] admin/Stella**
> You are a peach! 🩷
> Thank you so much for your kindness (:
> I look forward to reading it 🥹
**[2026-05-11 20:32:49] user/Eslam Khalifa**
> Done
**[2026-05-11 20:33:29] user/Eslam Khalifa**
> 🙏
**[2026-05-11 20:33:37] admin/Stella**
> Thank you sooo much!
> Is it a 5 star? 🙈
**[2026-05-11 20:34:35] user/Eslam Khalifa**
> you deserve it
**[2026-05-11 20:34:48] admin/Stella [note]**
> awww habibiiiii
**[2026-05-11 20:35:09] admin/Stella**
> Aw, thank you so much! You're the best! 🫶
**[2026-05-11 20:35:27] admin/Stella**
> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!
**[2026-05-11 20:35:34] admin/Stella**
> Have a great day ahead! 🌟
**[2026-05-11 20:35:48] bot/Luna**
> Help Stella understand how they’re doing:
**[2026-05-11 20:35:48] bot/Luna**
> [Conversation Rating Request]
**[2026-05-11 20:36:01] user/Eslam Khalifa [open]**
> thank you have a good time
**[2026-05-11 20:36:17] admin/Stella**
> [Image]