Conversation 215474258767151 — TENEZ（テネス） ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: 大夢 冨田 —
info@10ezmanagement.com (team mailbox (info@… — a shared inbox, not a single person))
- Store: nyzwig-xe.myshopify.com · 🌍 Tokyo, Japan
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: JPY
- Store created on Shopify: 2025-08-18
App usage — Notify Me!
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2026-05-10 16:37:11 UTC
- Install to conversation start: 1 day before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 55
- Wishlist items count: 2
Summary
The merchant initially requested help moving a wishlist notification lower on their store, but by the time a human agent responded, they had resolved the issue themselves and no longer needed assistance. The agent confirmed everything was sorted, then asked the merchant to leave a review, which the merchant agreed to and submitted.
"I didnt need anything afterall ! its all sorted . thx"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-11 17:19:26 |
+0s |
— |
| Handed to human (Stella) |
2026-05-11 17:20:57 |
+1m 31s |
+0s |
| First reply to customer |
2026-05-11 17:20:57 |
+1m 31s |
+0s |
| Review requested by Stella |
2026-05-11 17:24:37 |
+5m 11s |
+3m 40s |
| Conversation closed |
2026-05-11 17:34:24 |
+14m 58s |
+13m 27s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-12 02:18:07 |
+8h 58m |
+8h 57m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Wishlist notification position adjustment |
The merchant wanted to move a wishlist notification element lower on their store page. |
unclear |
Fin AI
Did not participate.
Review request
- Asked: Yes — +5m 11s after conversation start (+3m 40s after human handoff)
- Requested by: Stella
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-12 02:18:07 UTC
- Time from ask to review publish: +8h 53m
- Time from conversation start to publish: +8h 58m
- Match method:
manual
- Shop name on review: 私のストア
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
very quick and accurate response.
Statistics
- Messages: 28 (11 customer, 12 admin)
- Internal notes: 0
- Word count: customer 50, admins 191
- Total handling time (Intercom): +13m 57s
- Reopens: 4
- Assignments: 3
People involved
- Agents who worked on it: 1 (Stella)
- Primary assignee: Stella
- Team / Inbox: Chat
- Tags: No Fin involvement, Notify Me - asked for review, NM Customization Flow
- Topics: NM - Asked for review, NM - Advanced customization
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer requested advanced customization but later canceled the request, confirming their issue was resolved. The AI Agent and teammate provided helpful, timely support, resulting in a positive customer experience.
Sentiment & Resolution
- Sentiment: positive
- Resolution status: unclear
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —
Full transcript
Click to expand — 28 messages
**[2026-05-11 17:19:26] user/大夢 冨田 [source]**
> I need advanced customization
**[2026-05-11 17:19:31] bot/Luna**
> Hi 大夢! We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
> Could you please tell me which button do you have issues with?
**[2026-05-11 17:19:35] user/大夢 冨田 [open]**
> Back In Stock
**[2026-05-11 17:19:36] bot/Luna**
> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?
**[2026-05-11 17:19:46] user/大夢 冨田 [open]**
> sorry i meant wishlist
**[2026-05-11 17:19:49] bot/Luna**
> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.
**[2026-05-11 17:20:04] user/大夢 冨田 [open]**
> can you move the notification a little bit lower
**[2026-05-11 17:20:07] bot/Luna**
> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.
**[2026-05-11 17:20:23] user/大夢 冨田 [open]**
> no password
**[2026-05-11 17:20:26] bot/Luna**
> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
> Thanks for your patience!
**[2026-05-11 17:20:26] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@10ezmanagement.com.
**[2026-05-11 17:20:52] user/大夢 冨田**
> actually, never mind about it
**[2026-05-11 17:20:57] admin/Stella**
> Hi there,
> This is Stella here from the team. I hope you are doing well.
>
> I'm glad you reached out to us.
**[2026-05-11 17:21:19] user/大夢 冨田**
> thank you for your reply!
**[2026-05-11 17:22:01] admin/Stella**
> How can I help today?
**[2026-05-11 17:22:49] user/大夢 冨田**
> I didnt need anything afterall ! its all sorted . thx
**[2026-05-11 17:22:59] admin/Stella**
> Aw glad to hear that! :)
**[2026-05-11 17:23:09] admin/Stella**
> I'm here if you got any other questions or concerns!
**[2026-05-11 17:23:27] admin/Stella**
> Also, before you go would you mind doing me a quick favor? I promise it’ll only take three clicks! but it would help me out A LOT 🥺
**[2026-05-11 17:23:46] user/大夢 冨田**
> what would it be?
**[2026-05-11 17:24:37] admin/Stella**
> I was just wondering if you would be willing to take a few moments to write a review for us?
>
> It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to me.
>
> If you'd like, you can write it here: Notify me! | Review Link
>
> [Image]
**[2026-05-11 17:26:14] user/大夢 冨田**
> just submitted
**[2026-05-11 17:26:59] admin/Stella**
> Thank you sooo much!
> Is it a 5 star? 🙈
**[2026-05-11 17:27:10] user/大夢 冨田**
> yeah
**[2026-05-11 17:27:28] admin/Stella**
> You are a peach! 🩷
> Thank you so much for your kindness (:
> I look forward to reading it 🥹
**[2026-05-11 17:34:18] admin/Stella**
> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!
> Have a great day ahead!🌟
**[2026-05-11 17:34:35] bot/Luna**
> Help Stella understand how they’re doing:
**[2026-05-11 17:34:35] bot/Luna**
> [Conversation Rating Request]