Conversation 215474254919357 — Green Threads Global ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: greenthreadsglobal butt —
greenthreadsglobal@gmail.com (personal address on a free email provider)
- Store: 6rhqs1-4p.myshopify.com · 🌍 Slough, England, United Kingdom
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: GBP
- Store created on Shopify: 2026-01-22
App usage — Notify Me!
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-05-11 10:19:50 UTC
- Install to conversation start: 2h 53m before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 0
- Wishlist items count: 2
Summary
The merchant needed help customizing the Wishlist button appearance on their Shopify store, specifically changing the background and text colors to a brown shade (#7a532f). Agent Sam handled the request, also proactively suggesting and implementing a header heart icon for the wishlist, and ultimately applied the brand color across the wishlist drawer text and buttons to the merchant's satisfaction.
"thanks alot , you are a super star 👍"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-11 13:12:57 |
+0s |
— |
| Handed to human (Sam) |
2026-05-11 13:15:32 |
+2m 35s |
+0s |
| First reply to customer |
2026-05-11 13:15:32 |
+2m 35s |
+0s |
| Review requested by Sam |
2026-05-11 13:24:22 |
+11m 25s |
+8m 50s |
| Conversation closed |
2026-05-12 09:56:36 |
+20h 43m |
+20h 41m |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-11 18:24:05 |
+5h 11m |
+5h 8m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Button background color change |
The merchant wanted to change the Wishlist button background color to #7a532f on their product page. |
yes |
| 2 |
Feature Request |
Wishlist button placement |
The agent proactively suggested and the merchant agreed to move the wishlist button to the header as a heart icon for better visibility. |
yes |
| 3 |
How-To / Setup |
Wishlist drawer text and button color |
The merchant wanted the font color and button background in the wishlist drawer also changed to the same brown color #7a532f. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +11m 25s after conversation start (+8m 50s after human handoff)
- Requested by: Sam
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-11 18:24:05 UTC
- Time from ask to review publish: +4h 59m
- Time from conversation start to publish: +5h 11m
- Match method:
ok
- Shop name on review: Green Threads Global
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
The Support team is excellent, esp Sam she is a super star
Statistics
- Messages: 59 (33 customer, 25 admin)
- Internal notes: 0
- Word count: customer 158, admins 338
- Total handling time (Intercom): +3h 54m
- Reopens: 4
- Assignments: 3
People involved
- Agents who worked on it: 2 (Rick, Sam)
- Primary assignee: Sam
- Team / Inbox: Chat
- Tags: No Fin involvement, NM Customization Flow
- Topics: NM - Asked for review, NM - Advanced customization
- In-chat rating widget: 5 / 5
- Intercom CX Score (AI grading): 3 / 5
- Explanation: The customer requested advanced customization for a button's background color, and the AI Agent asked for more details and store password information to assist further.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —
Full transcript
Click to expand — 59 messages
**[2026-05-11 13:12:57] user/greenthreadsglobal butt [source]**
> I need advanced customization
**[2026-05-11 13:13:02] bot/Luna**
> Hi greenthreadsglobal! We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
> Could you please tell me which button do you have issues with?
**[2026-05-11 13:13:19] user/greenthreadsglobal butt [open]**
> Wishlist
**[2026-05-11 13:13:19] bot/Luna**
> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?
**[2026-05-11 13:13:43] user/greenthreadsglobal butt [open]**
> https://greenthreadsglobal.com/products/essential-sleep-solution
**[2026-05-11 13:13:57] user/greenthreadsglobal butt**
> i want to change the background color of the button
**[2026-05-11 13:14:00] bot/Luna**
> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.
**[2026-05-11 13:14:28] user/greenthreadsglobal butt [open]**
> #7a532f i need this color of background
**[2026-05-11 13:14:31] bot/Luna**
> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.
**[2026-05-11 13:14:42] user/greenthreadsglobal butt [open]**
> no
**[2026-05-11 13:14:45] bot/Luna**
> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
> Thanks for your patience!
**[2026-05-11 13:14:45] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to greenthreadsglobal@gmail.com.
**[2026-05-11 13:15:32] admin/Sam**
> Hi there,
> This is Sam here from the team. I hope you are doing well.
>
> I'm glad you reached out to us.
**[2026-05-11 13:15:36] admin/Sam**
> Please let me take a closer look at your request, and I’ll be back with an update shortly. Thanks for your patience.
**[2026-05-11 13:15:54] user/greenthreadsglobal butt**
> Hi Sam
**[2026-05-11 13:16:25] user/greenthreadsglobal butt**
> i am good👍
**[2026-05-11 13:19:04] admin/Sam**
> I'm glad to hear that. 😊
> I customized the button's color. Does this version look better?
> [Image]
**[2026-05-11 13:19:19] user/greenthreadsglobal butt**
> yes Thanks
**[2026-05-11 13:19:32] admin/Sam**
> You're most welcome.
**[2026-05-11 13:19:42] user/greenthreadsglobal butt**
> 😍
**[2026-05-11 13:20:04] admin/Sam**
> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>
> [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
> Let me know if you'd like me to make that change for you – takes just a minute!
**[2026-05-11 13:20:36] user/greenthreadsglobal butt**
> ohhh yes
**[2026-05-11 13:20:51] user/greenthreadsglobal butt**
> it would look more organized and visible
**[2026-05-11 13:20:57] admin/Sam**
> [Image]
**[2026-05-11 13:21:21] user/greenthreadsglobal butt**
> thanks alot , you are a super star 👍
**[2026-05-11 13:21:32] admin/Sam**
> Thank you! 😍
**[2026-05-11 13:22:35] admin/Sam**
> Done! 😍
> [Image]
> If you need anything else, I'm here for you. 😊🌸
**[2026-05-11 13:23:54] user/greenthreadsglobal butt**
> thankyou but for now its perfect
**[2026-05-11 13:24:14] user/greenthreadsglobal butt**
> thankyou Sam much appriciated
**[2026-05-11 13:24:22] admin/Sam**
> My pleasure! I'm glad you like it. ✨
> Also, I was wondering...
> Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 😍
> You can write it here: Notify me! | Review Link
> I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏
**[2026-05-11 13:24:54] user/greenthreadsglobal butt**
> sure i will but one more thing
**[2026-05-11 13:25:24] user/greenthreadsglobal butt**
> i just noticed the wishlist list can you change the button on that also
**[2026-05-11 13:26:59] user/greenthreadsglobal butt**
> [Image]
**[2026-05-11 13:27:12] user/greenthreadsglobal butt**
> test color and button background
**[2026-05-11 13:27:13] admin/Sam**
> Sure. This one?
> [Image]
**[2026-05-11 13:27:38] user/greenthreadsglobal butt**
> yes this too\
**[2026-05-11 13:28:03] user/greenthreadsglobal butt**
> font color and button background everywhere
**[2026-05-11 13:28:33] user/greenthreadsglobal butt**
> #7a532f
**[2026-05-11 13:36:01] admin/Sam**
> I made some adjustments. Would you please check it and let me know i anything else needs customizing?
**[2026-05-11 13:47:31] user/greenthreadsglobal butt**
> can you please s[ecify the customization you did
**[2026-05-11 13:48:04] user/greenthreadsglobal butt**
> because I am unable to see any change
**[2026-05-11 13:54:52] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-05-12 09:05:45] admin/Sam**
> Hi there!
> I've matched the font with your theme and adjusted the colors:
> [Image]
> [Image]
> Would you please check it and let me know what else needs adjustments?
**[2026-05-12 09:11:19] user/greenthreadsglobal butt**
> Hi Sam
**[2026-05-12 09:11:25] user/greenthreadsglobal butt**
> hope you are fine today
**[2026-05-12 09:11:30] user/greenthreadsglobal butt**
> let me check
**[2026-05-12 09:12:16] admin/Sam**
> Thanks. Hope you're doing great too.
> I'll be here.
**[2026-05-12 09:15:50] user/greenthreadsglobal butt**
> [Image] can you chnage the text color
**[2026-05-12 09:16:08] user/greenthreadsglobal butt**
> [Image]
**[2026-05-12 09:16:43] user/greenthreadsglobal butt**
> i need to change the text color also
**[2026-05-12 09:17:08] admin/Sam**
> All the text on the drawer? To the same brown color you shared earlier?
**[2026-05-12 09:17:17] user/greenthreadsglobal butt**
> yes same
**[2026-05-12 09:17:27] admin/Sam**
> Sure. A minute please.
**[2026-05-12 09:17:58] user/greenthreadsglobal butt**
> and button background of :Explore more"
**[2026-05-12 09:25:42] admin/Sam**
> Done!
> [Image]
> [Image]
**[2026-05-12 09:54:17] user/greenthreadsglobal butt**
> Thanks alot Sam . All done for now . much appriciated
**[2026-05-12 09:56:30] admin/Sam**
> You're most welcome. If you ever need anything else, I'll be just one message away and more than happy to help. 🌸
> Have a lovely rest of the day!
**[2026-05-12 09:56:48] bot/Luna**
> Help Sam understand how they’re doing:
**[2026-05-12 09:56:48] bot/Luna**
> [Conversation Rating Request]