Conversation 215474231355068 — Wool and Waves Yarn Store ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Christine Landry —
christine@woolandwaves.com(personal business email (likely the founder or a named employee)) - Store: woolandwaves.myshopify.com · 🌍 Courtenay, British Columbia, Canada
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Grow
- Currency: CAD
- Store created on Shopify: 2020-06-05
- Public review score (StoreLeads): 4.5 (2 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-05-08 21:06:35 UTC
- Install to conversation start: 28 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 12
Summary¶
Christine Landry had just installed the Notify Me app and asked how to remove the SMS option from the widget so only the email field would be visible. Agent Harry resolved this immediately, then proactively offered and applied a custom button styling to better match the merchant's store theme. Christine was satisfied with both changes.
"looks great. thanks Harry!"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-08 21:34:54 | +0s | — |
| Handed to human (Harry) | 2026-05-08 21:34:55 | +1s | +0s |
| First reply to customer | 2026-05-08 21:40:35 | +5m 41s | +5m 40s |
| Review requested by Harry | 2026-05-08 22:28:19 | +53m 25s | +53m 24s |
| Conversation closed | 2026-05-09 17:31:08 | +19h 56m | +19h 56m |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-09 02:18:54 | +4h 44m | +4h 43m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Remove SMS option from widget | The merchant wanted to know if it was possible to remove the SMS option and only show the email field in the widget. | yes |
| 2 | How-To / Setup | Widget button customization | Agent proactively offered a custom CSS styling for the widget button to match the store's branding. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +53m 25s after conversation start (+53m 24s after human handoff)
- Requested by: Harry
- Merchant agreed: not_explicitly
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-09 02:18:54 UTC
- Time from ask to review publish: +3h 50m
- Time from conversation start to publish: +4h 44m
- Match method:
ok - Shop name on review: Wool and Waves Yarn Store
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Super helpful getting everything set up! Thanks to Harry for the awesome help!
Statistics¶
- Messages: 25 (7 customer, 27 admin)
- Internal notes: 2
- Word count: customer 31, admins 226
- Total handling time (Intercom): +6h 57m
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 3 (Dela, Harry, Mo Ramez)
- Primary assignee: Harry
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, Customization, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation - Proactive
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer had a positive experience with the teammate who promptly resolved their questions about widget customization and received positive feedback on the product features.
Sentiment & Resolution¶
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —