Conversation 215474202204934 — walk with dada ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Danielle Anderson —
danielle@walkwithdada.com (personal business email (likely the founder or a named employee))
- Store: walk-with-dada.myshopify.com · 🌍 Atlanta, Georgia, United States
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: USD
- Store created on Shopify: 2023-04-21
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-05-06 19:28:55 UTC
- Install to conversation start: 4 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 0
Summary
Merchant Danielle Anderson, a small brand on the basic Shopify plan, requested access to the Kickstart ($9.99) plan and asked whether it included a low inventory count feature. The agent enabled the plan and manually configured a low stock threshold from the backend (initially set at 10 units, later adjusted to 8 units) since the feature required a higher plan tier. The merchant also asked about tiered low-stock messaging but was informed that configuration was not possible; they settled on showing the count for items under 8 units.
"I love the idea but I think having a number makes it feel more real and less like marketing"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-06 19:33:28 |
+0s |
— |
| Handed to human (Nilou) |
2026-05-06 19:36:16 |
+2m 48s |
+0s |
| First reply to customer |
2026-05-06 19:36:16 |
+2m 48s |
+0s |
| Review requested by Nilou |
2026-05-06 19:50:56 |
+17m 28s |
+14m 40s |
| Conversation closed |
2026-05-06 20:06:47 |
+33m 19s |
+30m 31s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-07 02:18:23 |
+6h 44m |
+6h 42m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Account / Access |
Kickstart plan eligibility and activation |
Merchant requested access to the Kickstart ($9.99) plan for their small Shopify store. |
yes |
| 2 |
How-To / Setup |
Low stock threshold configuration |
Merchant asked whether the Kickstart plan includes a low inventory counter on the website and requested it be set up. |
yes |
| 3 |
Feature Request |
Tiered low-stock messaging |
Merchant asked if it was possible to configure tiered low-stock display (text only for 11–6 units, numeric count for under 6 units). |
no |
Fin AI
Did not participate.
Review request
- Asked: Yes — +17m 28s after conversation start (+14m 40s after human handoff)
- Requested by: Nilou
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-07 02:18:23 UTC
- Time from ask to review publish: +6h 27m
- Time from conversation start to publish: +6h 44m
- Match method:
ok
- Shop name on review: walk with dada
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Nilou was wonderful, helped me override some things and set me up with what I needed right away. 10/10 Thank you!!
Statistics
- Messages: 67 (32 customer, 35 admin)
- Internal notes: 0
- Word count: customer 212, admins 412
- Total handling time (Intercom): +29m 52s
- Reopens: 2
- Assignments: 3
People involved
- Agents who worked on it: 1 (Nilou)
- Primary assignee: Nilou
- Team / Inbox: Chat 2
- Tags: Started by Chat, No Fin involvement, Expected reply time sent
- Topics: NM - Asked for review, NM - Kickstart eligibility
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer had a positive experience with the teammate who efficiently enabled the Kickstart plan and adjusted stock alert settings despite multiple clarifications. The customer showed strong positive sentiment throughout.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Tiered low-stock display (different messaging at different inventory levels) is not configurable in the app
- Low stock counter feature requires a higher-tier plan and could not be self-served on the Kickstart plan
Full transcript
Click to expand — 67 messages
**[2026-05-06 19:33:28] user/Danielle Anderson [source]**
> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.
**[2026-05-06 19:33:34] bot/Luna**
> Hi there,
> Thanks for reaching out and for your interest in the Kickstart plan!
> We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻
**[2026-05-06 19:33:35] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to danielle@walkwithdada.com.
**[2026-05-06 19:34:16] user/Danielle Anderson**
> Thank you, does this plan also include the low inventory count on website?
**[2026-05-06 19:36:16] admin/Nilou**
> Hi there, This is Nilou here from the team. Hope you're having a great day/night😊 Thank you for reaching out
**[2026-05-06 19:36:27] user/Danielle Anderson**
> HI!
**[2026-05-06 19:36:33] admin/Nilou**
> Yes! Let me enable access for you now ^-^
**[2026-05-06 19:36:44] admin/Nilou**
> Hello!😄
**[2026-05-06 19:37:00] user/Danielle Anderson**
> Thank you so much, we are a very small brand on the basic shopify plan
**[2026-05-06 19:37:52] admin/Nilou**
> Then you're perfect for this plan😍 It's specifically designed to support you and make the services affordable for your business
**[2026-05-06 19:38:41] admin/Nilou**
> ✅All done Just refresh the page and you should have access to the plan
**[2026-05-06 19:39:04] admin/Nilou**
> Would you like me to stick around and help you with the set up too?
**[2026-05-06 19:40:55] admin/Nilou**
> Are we still connected?
> [GIF]
**[2026-05-06 19:42:19] user/Danielle Anderson**
> perfect thank you soo so much
**[2026-05-06 19:43:49] admin/Nilou**
> My pleasure! I just checked this part to ensure you have access to what you need but it's still saying Starter plan is needed
> [Image] Please let me know the Low stock threshold you have in mind and I will enable it for you from teh backend without any extra charges
**[2026-05-06 19:46:43] admin/Nilou**
> How does that sound?👀
**[2026-05-06 19:47:44] user/Danielle Anderson**
> thank you, I was thinking any units under 10 units will have the low stock alert
**[2026-05-06 19:48:07] admin/Nilou**
> You're so welcome! I'll add that for you
> [GIF]
**[2026-05-06 19:48:24] user/Danielle Anderson**
> lol thank you
**[2026-05-06 19:48:41] admin/Nilou**
> 😄🌻Happy to help!
**[2026-05-06 19:48:57] admin/Nilou**
> ✅Done
> [Image]
**[2026-05-06 19:49:35] user/Danielle Anderson**
> thank you
**[2026-05-06 19:49:40] user/Danielle Anderson**
> so im all set?
**[2026-05-06 19:49:43] admin/Nilou**
> Anything else I could help you with?
**[2026-05-06 19:50:00] admin/Nilou**
> Yes, unless you have anything else in mind ^-^
**[2026-05-06 19:50:15] user/Danielle Anderson**
> I see my plan is set up with lite
**[2026-05-06 19:50:16] admin/Nilou**
> If not, may I ask you something?
**[2026-05-06 19:50:23] user/Danielle Anderson**
> should be good thank you
**[2026-05-06 19:50:25] user/Danielle Anderson**
> yes
**[2026-05-06 19:50:56] admin/Nilou**
> My pleasure! And thank YOU! I was wondering, can you make me happy by leaving us a review, my friend? This would mean a lot to us as we're a small start-up team that works hard to delight our customers and it helps others know they’re in good hands too.
> Mentioning my name will be the cherry on top! 🍒😍
>
> You can write it here: Notify me! | Review Link
**[2026-05-06 19:51:59] user/Danielle Anderson**
> done! THank you again
**[2026-05-06 19:52:04] user/Danielle Anderson**
> have a great day
**[2026-05-06 19:52:37] admin/Nilou**
> [GIF]
**[2026-05-06 19:52:47] admin/Nilou**
> You too!😍✨
**[2026-05-06 19:53:01] admin/Nilou**
> If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,
**[2026-05-06 19:53:16] bot/Luna**
> Help Nilou understand how they’re doing:
**[2026-05-06 19:53:16] bot/Luna**
> [Conversation Rating Request]
**[2026-05-06 19:53:25] user/Danielle Anderson [open]**
> perfecct thank you again
**[2026-05-06 19:54:20] admin/Nilou**
> My pleasure! ^-^ Have a great day!
**[2026-05-06 19:57:24] user/Danielle Anderson [open]**
> Hi! Sorry
**[2026-05-06 19:57:44] admin/Nilou**
> Hi there, No worries at all! What's up?
**[2026-05-06 19:57:56] user/Danielle Anderson**
> Can you adjust the stock counter to fewwer than 6 items in stock?
**[2026-05-06 19:58:06] user/Danielle Anderson**
> so it only shows 5 units left for each size
**[2026-05-06 19:58:13] admin/Nilou**
> Yes! Absolutely
**[2026-05-06 19:58:19] user/Danielle Anderson**
> creates more urgency I feel like than 10
**[2026-05-06 19:58:22] user/Danielle Anderson**
> thank you
**[2026-05-06 19:58:40] admin/Nilou**
> Here's an idea
**[2026-05-06 19:58:53] user/Danielle Anderson**
> ok.. im all ears
**[2026-05-06 19:58:56] admin/Nilou**
> Would you like to keep it at 11 But instead just say: Low on stock!
**[2026-05-06 19:59:33] admin/Nilou**
> So the number would not be visible But more items will show this banner creating urgency What do you think?
**[2026-05-06 20:00:49] user/Danielle Anderson**
> I loe the idea but I think having a number makes it feel more real
**[2026-05-06 20:00:54] user/Danielle Anderson**
> and less like marketing
**[2026-05-06 20:01:47] user/Danielle Anderson**
> could you do tiers?
**[2026-05-06 20:01:50] admin/Nilou**
> Yes, you're right Let me change it to 6
**[2026-05-06 20:02:04] user/Danielle Anderson**
> like just low stock for units 11 -6 and under 6 it shows the number?
**[2026-05-06 20:02:16] user/Danielle Anderson**
> sorry for all the back and forth
**[2026-05-06 20:03:05] admin/Nilou**
> No worries at all! Unfortunately that can't be configured We couldn't make a front end change based on the inventory status
**[2026-05-06 20:03:37] admin/Nilou**
> So it would need to be no number and just a plain text Or below 6 Whichever you'd like I'll be happy to make it happen for you
**[2026-05-06 20:04:31] user/Danielle Anderson**
> ok final decision to choose under 8 units
**[2026-05-06 20:04:35] user/Danielle Anderson**
> choose in between
**[2026-05-06 20:04:39] user/Danielle Anderson**
> thank you!!
**[2026-05-06 20:05:50] admin/Nilou**
> My pleasure! ✅Done
**[2026-05-06 20:05:59] user/Danielle Anderson**
> thank you!! have a great dau
**[2026-05-06 20:06:03] user/Danielle Anderson**
> day*
**[2026-05-06 20:06:22] admin/Nilou**
> You too! Don't hesitate to reach out again!
**[2026-05-06 20:06:27] user/Danielle Anderson**
> apprecaite you
**[2026-05-06 20:06:37] admin/Nilou**
> [GIF]