Conversation 215474192626242 — Biocean by Danube Blue ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Xiaoer Yang —
service@danubeblue.com (team mailbox (service@… — a shared inbox, not a single person))
- Store: amv5an-jy.myshopify.com · 🌍 Singapore, Singapore
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Advanced
- Currency: USD
- Store created on Shopify: 2025-09-04
- Public review score (StoreLeads): 5.0 (1 reviews)
App usage — Notify Me!
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2025-11-24 08:16:21 UTC
- Install to conversation start: 5 months before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 137
Summary
The merchant needed help fixing hover styles on the 'Notify Me' Back In Stock button, where text was becoming unreadable due to a conflict between their custom CSS and the plugin's default styling. The support bot Luna collected details and escalated to agent Rick, who applied a fix directly. The merchant confirmed the fix looked good and was invited to leave a review.
"Hi Support Team, Could you please help me adjust the hover styles for the Notify button in my store? Currently, the hover state is not displaying correctly (text and background conflict / text becomes unreadable), and my custom CSS is not taking effect due to plugin styling."
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-06 06:29:05 |
+0s |
— |
| Handed to human (Rick) |
2026-05-06 06:50:10 |
+21m 5s |
+0s |
| First reply to customer |
2026-05-06 06:51:44 |
+22m 39s |
+1m 34s |
| Review requested by Rick |
2026-05-07 05:42:02 |
+23h 12m |
+22h 51m |
| Conversation closed |
2026-05-07 05:48:25 |
+23h 19m |
+22h 58m |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-07 10:30:53 |
+1d 4h |
+1d 3h |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Technical Bug |
Hover style CSS conflict |
The merchant wanted the hover state styling on the Notify Me button corrected, as custom CSS was being overridden by the plugin's own styles, making button text unreadable. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +23h 12m after conversation start (+22h 51m after human handoff)
- Requested by: Rick
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-07 10:30:53 UTC
- Time from ask to review publish: +4h 48m
- Time from conversation start to publish: +1d 4h
- Match method:
ok
- Shop name on review: Biocean by Danube Blue
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
The problem was solved quickly, and it works very well.
Statistics
- Messages: 26 (9 customer, 15 admin)
- Internal notes: 0
- Word count: customer 69, admins 263
- Total handling time (Intercom): +2h 3m
- Reopens: 4
- Assignments: 3
People involved
- Agents who worked on it: 1 (Rick)
- Primary assignee: Rick
- Team / Inbox: Chat
- Tags: No Fin involvement, Notify Me - asked for review, NM Customization Flow, Expected reply time sent
- Topics: NM - Asked for review, NM - Advanced customization
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer requested advanced customization for a button and received assistance from the AI Agent and teammate. The teammate resolved the issue effectively, and the customer expressed positive sentiment and gratitude.
Sentiment & Resolution
- Sentiment: positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Plugin CSS overriding merchant's custom hover styles on the Notify Me button
Full transcript
Click to expand — 26 messages
**[2026-05-06 06:29:05] user/Xiaoer Yang [source]**
> I need advanced customization
**[2026-05-06 06:29:10] bot/Luna**
> Hi Xiaoer! We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
> Could you please tell me which button do you have issues with?
**[2026-05-06 06:31:07] user/Xiaoer Yang [open]**
> Back In Stock
**[2026-05-06 06:31:07] bot/Luna**
> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?
**[2026-05-06 06:31:39] user/Xiaoer Yang [open]**
> Hi Support Team,
> Could you please help me adjust the hover styles for the Notify button in my store?
> Currently, the hover state is not displaying correctly (text and background conflict / text becomes unreadable), and my custom CSS is not taking effect due to plugin styling.
**[2026-05-06 06:31:42] bot/Luna**
> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.
**[2026-05-06 06:31:56] user/Xiaoer Yang [open]**
> https://www.danubeblue.com/products/120ct-48oz-pp-plastic-noodle-bowl-black
**[2026-05-06 06:31:58] bot/Luna**
> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.
**[2026-05-06 06:32:11] user/Xiaoer Yang [open]**
> [Image]
**[2026-05-06 06:32:14] bot/Luna**
> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
> Thanks for your patience!
**[2026-05-06 06:32:15] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to service@danubeblue.com.
**[2026-05-06 06:32:36] user/Xiaoer Yang**
> No Password
**[2026-05-06 06:32:39] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to service@danubeblue.com.
**[2026-05-06 06:51:44] admin/Rick**
> Hello Xiaoer,
>
> Thank you for contacting us.
> I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻♂️
**[2026-05-06 07:02:26] admin/Rick**
> This should be Fixed now ✅
> Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
**[2026-05-07 02:53:02] admin/Rick**
> Hello Xiaoer,
> Rick here from the Customer Care team 🙋🏻♂️ I hope you're doing great!
>
> I'm just circling back to make sure you received my previous message. Have you had a chance to review it?
>
> Looking forward to your response,
**[2026-05-07 05:39:56] user/Xiaoer Yang**
> Well done, I've seen it, thank you very much.
**[2026-05-07 05:40:20] admin/Rick**
> Hey there!
>
> My absolute pleasure, my friend 😇 You're more than welcome!
**[2026-05-07 05:40:31] admin/Rick**
> Is there anything else I can assist you with at the moment?
>
> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.
**[2026-05-07 05:41:38] user/Xiaoer Yang**
> 😊
**[2026-05-07 05:42:02] admin/Rick**
> If you were satisfied with the service we're providing here, Would you mind writing a review for us? It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. And also it'll really make my day! ✨🥹
>
> You can leave a review on Shopify in seconds via the link below: Notify me! | Review Link Of course, if you want to do that.
**[2026-05-07 05:42:22] user/Xiaoer Yang**
> ok
**[2026-05-07 05:43:36] admin/Rick**
> Wow! I appreciate your kindness, Xiaoer 😍 Can't wait to read your kind words.
**[2026-05-07 05:48:22] admin/Rick**
> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
>
> Have a great day! 🫶🏻
> [GIF]
**[2026-05-07 05:48:36] bot/Luna**
> Help Rick understand how they’re doing:
**[2026-05-07 05:48:36] bot/Luna**
> [Conversation Rating Request]