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Conversation 215474172019586 — Florida's Cotton Clouds ⭐⭐⭐⭐⭐

🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store

Overview

  • Merchant: Florida's Cotton Clouds — rivasteresa35@gmail.com (personal address on a free email provider)
  • Store: a2f39e-2.myshopify.com · 🌍 Miami Beach, Florida, United States
  • App: Discounty
  • Channel: customer_initiated · Language: English

Store profile

  • Shopify plan: Basic
  • Currency: USD
  • Store created on Shopify: 2023-07-25
  • Public review score (StoreLeads): 5.0 (1 reviews)

App usage — Discounty

  • Discounty plan: Essential — $29/monthly
  • Installed on: 2026-05-04 17:26:15 UTC
  • Install to conversation start: 5 minutes before this conversation
  • Uninstalled on: 2026-05-13 16:47:48 UTC ⚠️
  • Active: No
  • Sales revenue through Discounty: USD 0
  • Total orders through Discounty: 0

Summary

The merchant wanted to set up a quantity-based tiered pricing widget for their B2B wholesale store. The AI bot Luna provided initial setup guidance, then agent Dela took over to customize the widget's design and helped the merchant learn how to edit text labels (headers, title tag) themselves through the app's Customization settings. The issue was fully resolved and the merchant was satisfied.

"I can do it myself so I learn how to use the app :)"

Timeline

event time (UTC) from start from handoff
Conversation started 2026-05-04 17:31:17 +0s —
Handed to human (Dela) 2026-05-04 17:37:03 +5m 46s +0s
First reply to customer 2026-05-04 17:37:03 +5m 46s +0s
Review requested by Dela 2026-05-04 17:52:01 +20m 44s +14m 58s
Conversation closed 2026-05-04 18:02:26 +31m 9s +25m 23s
Review posted ⭐⭐⭐⭐⭐ 2026-05-05 02:18:24 +8h 47m +8h 41m

Issues raised

# Category Sub-category What was asked Resolved
1 How-To / Setup Quantity discount campaign setup The merchant wanted to set up fixed tiered pricing based on quantities purchased. yes
2 How-To / Setup Widget color and font customization The merchant wanted to customize the colors and fonts of the tiered discount table widget. yes
3 How-To / Setup Widget text label editing The merchant wanted to remove the 'Buy More Save More' tag and change table header labels to better suit a B2B wholesale context. yes

Fin AI

  • Participated: Yes
  • Source workflow: All Apps - Chat - Let Fin answer first
  • Intercom's resolution state: Escalated
  • What Fin did: Luna provided step-by-step instructions for setting up a quantity discount campaign but was unable to assist with widget color and font customization, so it escalated the conversation to a human agent.

Review request

  • Asked: Yes — +20m 44s after conversation start (+14m 58s after human handoff)
  • Requested by: Dela
  • Merchant agreed: yes

Review received

⭐⭐⭐⭐⭐ 5 / 5

  • Posted: 2026-05-05 02:18:24 UTC
  • Time from ask to review publish: +8h 26m
  • Time from conversation start to publish: +8h 47m
  • Match method: ok
  • Shop name on review: Florida's Cotton Clouds
  • App listed on review: Discounty: Bulk Discount Sales

Review text:

The app works really great, it's very easy to set up and easy to implement. When I needed some help, the customer team responded quickly, Dela, in particular, was very helpful, hands-on, and super kind. Great app and amazing support!

Statistics

  • Messages: 44 (17 customer, 23 admin)
  • Internal notes: 0
  • Word count: customer 198, admins 269
  • Total handling time (Intercom): +26m 52s
  • Reopens: 0
  • Assignments: 4
  • SLA: Paid Chats First 5min — ✅ hit

People involved

  • Agents who worked on it: 1 (Dela)
  • Primary assignee: Dela
  • Team / Inbox: Chat

Tags & Topics

  • Tags: Started by Chat, Discounty - asked for review
  • Topics: DS - Asked for review

Intercom-side signals

  • In-chat rating widget: 5 / 5
  • Intercom CX Score (AI grading): 5 / 5
  • Explanation: The customer successfully set up tiered pricing with the AI Agent's guidance and received effective customization support from the teammate, expressing strong positive sentiment and satisfaction.

Sentiment & Resolution

  • Sentiment: very_positive
  • Resolution status: resolved
  • Refund discussed: no
  • Competitors mentioned: —
  • External blockers: —

Full transcript

Click to expand — 44 messages **[2026-05-04 17:31:17] user/Florida's Cotton Clouds [source]** > [Image] hello, I would like to set up something like this for my store. Basically have different fixed prices based on quantities purchased **[2026-05-04 17:31:42] bot/Luna** > Hi Florida's Cotton Clouds - I’m Luna, an AI assistant. You can set this up in Discounty using a Quantity discount campaign with tiered “new price” tiers, and it will show on the product page with our tiered discount table widget. > Steps: > 1. Create a campaign → choose Quantity discount. > 2. Add tiers like: 100 - 999 = $0.43 each, 1,000 - 9,999 = $0.35 each, 10,000+ = $0.30 each (use New price as the discount type). > 3. Turn on the widget: Discounty app → Customization → Quantity & Cart goal discount → toggle Display widget on store ON. > Quick note: tiers have no maximum cap, so once a customer hits the highest tier, that price keeps applying beyond it. > [Image] Sources: Discount campaign types in Discounty How to create a Quantity discount campaign in Discounty Show quantity discount and Cart goal with the Tiered Discount Table widget **[2026-05-04 17:31:43] bot/Luna** > Is that what you were looking for? **[2026-05-04 17:34:57] user/Florida's Cotton Clouds** > okay i would like to change the colors and fonts of the box **[2026-05-04 17:35:00] bot/Luna** > I'll connect you with someone from our team who can assist with customizing the colors and fonts. Meanwhile, could you share any specific preferences or details you have in mind? This will help them support you more efficiently. **[2026-05-04 17:35:35] bot/Luna** > Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today? **[2026-05-04 17:37:03] admin/Dela** > Hi there!👋🏼 Hope you're doing great. This is Dela here from Discounty. **[2026-05-04 17:37:13] admin/Dela** > Let me check your panel and be right back **[2026-05-04 17:44:00] user/Florida's Cotton Clouds** > Thank you **[2026-05-04 17:45:41] admin/Dela** > You've done a great job creating the tier discount campaign, and I can definitely help you with the widget customization. Here's a suggestion: > [Image] **[2026-05-04 17:45:47] admin/Dela** > What do you think? **[2026-05-04 17:47:50] user/Florida's Cotton Clouds** > that looks good but I would like to remove the buy more save more tag at the top. Also change the table headers from Buy to Quantity and Get to Price, also if it's possible instead of each item to unit price. It is a wholesale website so it is more directed for B2B. Thanks **[2026-05-04 17:48:11] user/Florida's Cotton Clouds** > Is there a tab I can change it myself on the app? **[2026-05-04 17:49:19] admin/Dela** > Yes, there is. You can change the content and some simple color changes, here: > [Image] **[2026-05-04 17:49:47] admin/Dela** > But if you're interested in the overall design of the table I proposed, I need to apply it for you. Shall I? **[2026-05-04 17:50:05] user/Florida's Cotton Clouds** > yes with the changes i told you if possible **[2026-05-04 17:50:08] user/Florida's Cotton Clouds** > Thanks **[2026-05-04 17:50:29] admin/Dela** > Of course! I'll be on it right now. Anything else I can help you with in the meantime? **[2026-05-04 17:51:18] user/Florida's Cotton Clouds** > That is all thanks! **[2026-05-04 17:52:01] admin/Dela** > Very well! By the way,.. ​ > If you found my support helpful, it would mean the world to me if you could leave us a quick review. It really helps us continue improving and lets others know they’re in good hands. 😊 > Mentioning my name would be the cherry on top! 🍒✨ > > You can write it here: Discounty Review Link **[2026-05-04 17:53:46] admin/Dela** > The customization is also done😎 **[2026-05-04 17:54:33] user/Florida's Cotton Clouds** > amazing, thank you so much **[2026-05-04 17:54:38] user/Florida's Cotton Clouds** > i also left the review **[2026-05-04 17:54:46] admin/Dela** > My absolute pleasure! **[2026-05-04 17:55:29] user/Florida's Cotton Clouds** > where you able to change the words i had mentioned? i am seeing the Buy more, Save more **[2026-05-04 17:55:36] user/Florida's Cotton Clouds** > or can i do it from my end? **[2026-05-04 17:55:49] admin/Dela** > Yes, let me take a better screenshot for you.. **[2026-05-04 17:57:37] admin/Dela** > Here they are: 1- > [Image] 2- > [Image] **[2026-05-04 17:57:49] admin/Dela** > I can also take care of it for you **[2026-05-04 17:57:58] admin/Dela** > You just need to let me know the proper terms **[2026-05-04 17:58:13] user/Florida's Cotton Clouds** > I can do it myself so I learn how to use the app :) **[2026-05-04 17:58:25] admin/Dela** > Fair enough! **[2026-05-04 17:58:26] user/Florida's Cotton Clouds** > that is under customization right? **[2026-05-04 17:58:35] admin/Dela** > Yes, correct. **[2026-05-04 17:59:23] admin/Dela** > Found it? **[2026-05-04 17:59:34] user/Florida's Cotton Clouds** > Yes thanks **[2026-05-04 17:59:44] admin/Dela** > So.. Since you seem to be all set (for now), should I be waiting for your kind words, then?🙈 > [Image] **[2026-05-04 18:00:07] user/Florida's Cotton Clouds** > I posted the review with your name, it should've gone through **[2026-05-04 18:00:45] admin/Dela** > OMG! Thanks😍 > Shopify takes a few hours to post it. That's why I didn't notice **[2026-05-04 18:00:50] admin/Dela** > I appreciate it, dear. **[2026-05-04 18:01:04] user/Florida's Cotton Clouds** > Of course, thanks so much Dela you have been super helpful **[2026-05-04 18:02:20] admin/Dela** > It was my absolute pleasure! Have a great rest of the day and lots of sales! > [GIF] **[2026-05-04 18:02:38] bot/Luna** > Help Dela understand how they’re doing: **[2026-05-04 18:02:38] bot/Luna** > [Conversation Rating Request]