Conversation 215474155463140 — Boni Soluciones ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Bonoso Criado Quiros —
bonoso.criado@ncheurope.com (personal business email (likely the founder or a named employee))
- Store: 1xyspu-kc.myshopify.com · 🌍 Madrid, Madrid, Spain
- App: Discounty
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: EUR
- Store created on Shopify: 2024-11-15
App usage — Discounty
- Discounty plan: Lite — $9/monthly
- Installed on: 2026-05-02 19:06:21 UTC
- Install to conversation start: 4 minutes before this conversation
- Uninstalled on: 2026-05-05 14:37:48 UTC ⚠️
- Active: No
- Sales revenue through Discounty: EUR 143
- Total orders through Discounty: 3
Summary
A merchant (Bonoso Criado Quiros) reached out after creating their first Discounty campaign, needing help hiding the cart widget, understanding how to set up a tiered discount structure (10% per €10 spent), and translating widget text to Spanish. The agent assisted with hiding the widget, explained a workaround for the tiered discount using fixed amounts, resolved a cache issue causing the widget to reappear, and logged a feature request for Spanish language support. The merchant was satisfied and left a review.
"you helped me a lot, appreciate it"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-05-02 19:10:38 |
+0s |
— |
| Handed to human (Dela) |
2026-05-02 19:10:40 |
+2s |
+0s |
| First reply to customer |
2026-05-02 19:13:47 |
+3m 9s |
+3m 7s |
| Review requested by Dela |
2026-05-02 19:36:57 |
+26m 19s |
+26m 17s |
| Conversation closed |
2026-05-02 19:40:18 |
+29m 40s |
+29m 38s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-05-03 02:20:24 |
+7h 9m |
+7h 9m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Hide cart widget |
The merchant wanted to know how to deactivate/hide the 'Buy more, Save more' cart widget. |
yes |
| 2 |
How-To / Setup |
Tiered discount configuration |
The merchant wanted to set up a progressive discount of 10% for every €10 added to the cart (e.g., €40 = €4 off, €45 = €4 off). |
partial |
| 3 |
Technical Bug |
Widget still showing after being disabled |
The merchant reported that the widget was still appearing on the product page after being turned off. |
yes |
| 4 |
Feature Request |
Widget language localization (Spanish) |
The merchant asked how to change the widget text to Spanish. |
no |
Fin AI
Did not participate.
Review request
- Asked: Yes — +26m 19s after conversation start (+26m 17s after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-03 02:20:24 UTC
- Time from ask to review publish: +6h 43m
- Time from conversation start to publish: +7h 9m
- Match method:
ok
- Shop name on review: Boni Soluciones
- App listed on review: Discounty: Bulk Discount Sales
Review text:
great help from "dela", great customer care
Statistics
- Messages: 43 (21 customer, 21 admin)
- Internal notes: 1
- Word count: customer 170, admins 303
- Total handling time (Intercom): +29m 12s
- Reopens: 0
- Assignments: 2
People involved
- Agents who worked on it: 2 (Dela, Rina)
- Primary assignee: Dela
- Team / Inbox: Proactive
- Tags: Started by Proactive, Discounty - asked for review
- Topics: Feature request, DS - First campaign - Proactive, DS - Asked for review
- Intercom CX Score (AI grading): 4 / 5
- Explanation: The customer successfully launched a campaign and received helpful, clear assistance from the teammate, who resolved their questions and acknowledged product limitations with a promise to escalate feature requests.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - No support for widget text localization/translation to Spanish
Full transcript
Click to expand — 43 messages
**[2026-05-02 19:10:38] user/Bonoso Criado Quiros [source]**
> I just created my first Discounty campaign.
**[2026-05-02 19:10:40] admin/Rina [note]**
> Quantity discount / Cart goal
> Campaign Name: 10% descuento cada 10€
> Campaign Type: Quantity discount / Cart goal
> Campaign Status: Needs Upgrade
> Use End Countdown timer: False
> Use Start Countdown timer: False
> App embed cart widget config: True
> App embed: False
> Minimum requirement: [{"criteria":40,"discount":10}]
> Include Filters: Collection
> - todos-los-productos
> Exclude Filters: None
> Sample Product List:
> - Abrillantador de Acero Inoxidable - Anti Huella
> - Abrillantador de faros
> - Abrillantador de Ruedas de Gomas
**[2026-05-02 19:13:47] admin/Dela**
> Hi Bonoso!
> This is Dela from Discounty. Congrats on launching your first campaign! ✨
> I’m going to check it right now and send over a preview. Sounds good?
**[2026-05-02 19:15:42] user/Bonoso Criado Quiros**
> how can i deactivate the widget
> Buy more, Save more
> Buy Get €40,00+ 10% Off
**[2026-05-02 19:16:16] user/Bonoso Criado Quiros**
> [Image]
**[2026-05-02 19:17:09] admin/Dela**
> You can hide it through your panel. Would you like me to do that for you?
**[2026-05-02 19:17:20] user/Bonoso Criado Quiros**
> please
**[2026-05-02 19:17:47] admin/Dela**
> Done! Can you please check?
**[2026-05-02 19:19:24] user/Bonoso Criado Quiros**
> oh thank you!
**[2026-05-02 19:20:05] admin/Dela**
> My pleasure!
**[2026-05-02 19:20:11] admin/Dela**
> Is there anything else I can help you with?
**[2026-05-02 19:22:21] user/Bonoso Criado Quiros**
> another thing yes! im trying to do an specific kind of discount.
> I'm doing 10% off every 10€ added.
> For example 40€ = 4€ discount 50€ = 5€ discount etc
> but it cant work with for example
> 45€, in that case, you only get 4€ discount.
> Do i expain my self?
**[2026-05-02 19:24:46] admin/Dela**
> I think I get it. I believe if you use a fixed amount instead of a percentage, you'll have the goal.
> [Image]
**[2026-05-02 19:24:56] admin/Dela**
> And add tiers for it
**[2026-05-02 19:25:37] user/Bonoso Criado Quiros**
> i see, but i have to add a lot of them this way right? like for 40€ 50€ 60€ and so on
**[2026-05-02 19:25:41] admin/Dela**
> 40 > 4 50 > 5 60 > 6 By doing that there won't be any like 4.5
**[2026-05-02 19:26:20] user/Bonoso Criado Quiros**
> okay
**[2026-05-02 19:27:12] admin/Dela**
> Would you like to test it out while I'm here?
**[2026-05-02 19:30:52] user/Bonoso Criado Quiros**
> [Image] i see this again
**[2026-05-02 19:31:04] user/Bonoso Criado Quiros**
> i got back to my last one i think its better, it would just be confusing
**[2026-05-02 19:31:17] user/Bonoso Criado Quiros**
> how can i deactivate it myself?
**[2026-05-02 19:31:27] admin/Dela**
> Sure! Anything you like. Ans let me tell you
**[2026-05-02 19:31:59] user/Bonoso Criado Quiros**
> [Image] it says its off
**[2026-05-02 19:32:33] admin/Dela**
> Yup, I just noticed. Let me check your product page then
**[2026-05-02 19:33:48] admin/Dela**
> I believe it's a cache problem. I hard refreshed and the widget is not there
**[2026-05-02 19:34:03] user/Bonoso Criado Quiros**
> okay yes now
**[2026-05-02 19:34:05] user/Bonoso Criado Quiros**
> thanks
**[2026-05-02 19:34:15] admin/Dela**
> Anytime!
**[2026-05-02 19:34:20] admin/Dela**
> Anything else?
**[2026-05-02 19:35:18] user/Bonoso Criado Quiros**
> [Image] how can i change this to my language? (spanish)
**[2026-05-02 19:35:26] user/Bonoso Criado Quiros**
> the 10% off i mean
**[2026-05-02 19:36:03] admin/Dela**
> Oh, unfortunately, that's not possible :(
**[2026-05-02 19:36:16] user/Bonoso Criado Quiros**
> oh, okay np
**[2026-05-02 19:36:20] user/Bonoso Criado Quiros**
> thanks for everything!
**[2026-05-02 19:36:33] admin/Dela**
> Thank you for sharing your needs with us. I see how it could benefit your business, and I'll pass your request on to our product development team for future consideration.
>
> I made a feature request for you on our Featurebase board so that other people can vote on it too.
> [App: Featurebase]
>
>
> I'm going to make sure that we reach out to you as soon as this feature goes live.
**[2026-05-02 19:36:36] user/Bonoso Criado Quiros**
> you helped me a lot, appreciate it
**[2026-05-02 19:36:57] admin/Dela**
> Aww! My pleasure!
> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
> "Mentioning my name would be the cherry on top! 🍒
>
> You can write it here: Discounty Review Link
**[2026-05-02 19:37:50] user/Bonoso Criado Quiros**
> yep, done!
**[2026-05-02 19:37:51] user/Bonoso Criado Quiros**
> thank you
**[2026-05-02 19:38:12] admin/Dela**
> OMG! Thanks so much😍
**[2026-05-02 19:40:17] admin/Dela**
> I’ll close this conversation, but please do feel free to reach out if you have any further questions. 🙌🏻
>
> Have a great rest of the weekend!
**[2026-05-02 19:40:29] bot/Luna**
> Help Dela understand how they’re doing:
**[2026-05-02 19:40:30] bot/Luna**
> [Conversation Rating Request]