Conversation 215474138936525 — 66fit UK ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Rob Hancock —
marketing@66fit.co.uk(team mailbox (marketing@…— a shared inbox, not a single person)) - Store: 66fit-uk.myshopify.com · 🌍 Coventry, England, United Kingdom
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Plus
- Currency: GBP
- Store created on Shopify: 2018-04-12
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-05-01 08:55:26 UTC
- Install to conversation start: 25 minutes before this conversation
- Status: REMOVED
- Total back-in-stock requests received: 3
Summary¶
Merchant Rob Hancock had just installed the Notify Me app and needed help with initial setup and widget positioning. Agent Nilou proactively repositioned the 'Notify Me' button to better match the store theme, applied a confirmation message customization, and addressed the merchant's question about a black notify banner (which turned out to be from another app and was left as-is per the merchant's request). The conversation ended positively with a review request, though the merchant subsequently uninstalled the app.
"thank you, that looks better - how can i remove the black notify banner on the left hand side"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-01 09:21:18 | +0s | — |
| Handed to human (Nilou) | 2026-05-01 09:21:19 | +1s | +0s |
| First reply to customer | 2026-05-01 09:22:14 | +56s | +55s |
| Review requested by Nilou | 2026-05-01 09:41:03 | +19m 45s | +19m 44s |
| Conversation closed | 2026-05-02 09:42:22 | +1d 0h | +1d 0h |
| Review posted ⭐⭐⭐⭐⭐ | 2026-05-01 18:18:41 | +8h 57m | +8h 57m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget positioning and theme customization | Merchant needed the Notify Me button and confirmation message styled and positioned to match their store theme. | yes |
| 2 | Technical Bug | Black notify banner from another app | Merchant asked how to remove a black notify banner appearing on the left-hand side of their store. | partial |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +19m 45s after conversation start (+19m 44s after human handoff)
- Requested by: Nilou
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-05-01 18:18:41 UTC
- Time from ask to review publish: +8h 37m
- Time from conversation start to publish: +8h 57m
- Match method:
ok - Shop name on review: 66fit UK
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics¶
- Messages: 18 (5 customer, 16 admin)
- Internal notes: 1
- Word count: customer 36, admins 335
- Total handling time (Intercom): +20m 52s
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (Mo Ramez, Nilou)
- Primary assignee: Nilou
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, uninstalled
- Topics: NM - Asked for review, NM - New Installation - Proactive
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer installed Notify Me and received proactive, helpful support from the teammate who customized the widget and addressed the customer's questions effectively, resulting in a smooth and satisfactory experience.
Sentiment & Resolution¶
- Sentiment: positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Black notify banner injected by a third-party app could not be removed within the scope of Notify Me