Conversation 215474122093170 — FYMENAH ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: (no name)
- Store: sqncmm-kj.myshopify.com · 🌍 Brisbane, Queensland, Australia
- App: Notify Me!
- Channel: automated · Language: English
App usage — Notify Me!
- Notify Me! plan: —
- Installed on: 2025-12-15 02:56:33 UTC
- Install to conversation start: 4 months before this conversation
Summary
Merchant Maria needed help setting up and configuring a Wishlist widget on her Shopify store, including making it visible across all product pages and collections, repositioning the header icon, and styling it to match existing icons. Additional help was provided with low stock threshold display, CSS styling for the add-to-cart button, and resolving inconsistent widget placement and a button visibility issue on the clothing template.
"I just submitted it please have a look and let Me know if there is anything else I can do"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-04-30 09:32:51 |
+0s |
— |
| Handed to human (Nilou) |
2026-04-30 09:33:26 |
+35s |
+0s |
| First reply to customer |
2026-04-30 09:33:26 |
+35s |
+0s |
| Review requested by Nilou |
2026-04-30 10:04:35 |
+31m 44s |
+31m 9s |
| Conversation closed |
2026-04-30 11:27:02 |
+1h 54m |
+1h 53m |
| Review posted ⭐⭐⭐⭐⭐ |
2026-04-30 18:22:19 |
+8h 49m |
+8h 48m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Wishlist widget not appearing on all collections/products |
The merchant reported the Wishlist widget was only showing on accessories and not on tops, bottoms, outerwear, and other product pages. |
yes |
| 2 |
How-To / Setup |
Wishlist icon placement in header |
The merchant wanted the wishlist access button moved to the header as a heart icon matching the style of other icons. |
yes |
| 3 |
How-To / Setup |
Wishlist button position on product page |
The merchant wanted the wishlist button repositioned below the add-to-cart button so the primary call to action remains purchasing. |
yes |
| 4 |
Feature Request |
Low stock inventory threshold display |
The merchant wanted a low stock label to appear when inventory drops below a set threshold (ultimately set to 10), without showing exact stock numbers. |
yes |
| 5 |
Technical Bug |
Low stock alert appearing twice on some products |
The merchant noticed the low stock alert was displaying twice on certain product pages. |
yes |
| 6 |
Technical Bug |
Low stock alert inconsistent placement across templates |
The merchant reported the low stock alert was appearing in different positions across product pages using different templates. |
yes |
| 7 |
Technical Bug |
Add-to-cart button goes white on click (clothing template) |
The merchant reported that on the clothing template the add-to-cart button turns completely white when clicked before redirecting, unlike the accessories template. |
partial |
Fin AI
Did not participate.
Review request
- Asked: Yes — +31m 44s after conversation start (+31m 9s after human handoff)
- Requested by: Nilou
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-30 18:22:19 UTC
- Time from ask to review publish: +8h 17m
- Time from conversation start to publish: +8h 49m
- Match method:
manual
- Shop name on review: FYMENAH
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
I just installed the app and got stuck with the notify me widget, Nilou was extremely helpful not only did she quickly resolve my issue she proactively offered to alert me to missing opportunities to help drive more conversations! Thank you Nilou!!!
Statistics
- Messages: 166 (91 customer, 80 admin)
- Internal notes: 1
- Word count: customer 721, admins 958
- Total handling time (Intercom): +1h 46m
- Reopens: 3
- Assignments: 2
People involved
- Agents who worked on it: 2 (Nikola, Nilou)
- Primary assignee: Nilou
- Team / Inbox: Chat
- Tags: Started by Chat, No Fin involvement, NM review series, Expected reply time sent
- Topics: NM - Asked for review, password-protected, NM series - Review 5, Urgency 3
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer sought help with Wishlist widget placement and styling, receiving high-quality assistance from the teammate who promptly addressed all requests and provided helpful customization, resulting in a positive resolution.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: partially_resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Wishlist widget not rendering consistently across two different Shopify theme templates (clothing vs. accessories)
- Add-to-cart button hover/click CSS conflict on mobile for clothing template could not be fully resolved via CSS and was deferred to the theme developer
Full transcript
Click to expand — 166 messages
**[2026-04-30 09:32:51] admin/Nikola [source]**
> Hi Maria, Need a help for setting up Wishlist?
> Just reply here and we will take care of it for you.
**[2026-04-30 09:32:51] user/Maria Khouchaba**
> Yes
**[2026-04-30 09:32:57] bot/Luna**
> Hi Maria,
> Thanks for your message! We will get back to you shortly.
**[2026-04-30 09:32:57] bot/Luna [channel_and_reply_time_expectation]**
> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to fymenah@fymenah.com.au.
**[2026-04-30 09:32:58] bot/Luna [duplicate_conversation_note]**
> This could be a duplicate conversation.
> This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
> -
> 215474122088365
**[2026-04-30 09:33:26] admin/Nilou**
> Hello Maria,
>
> Thank you for contacting us.
> I'm Nilou from the Customer Support team here, and I'm happy to be assisting you today 🙋♀️
**[2026-04-30 09:33:39] admin/Nilou**
> How can I help you today?
**[2026-04-30 09:34:08] user/Maria Khouchaba**
> My Wishlist widget isn’t on my tops bottoms and outerwear collections only on accessories
**[2026-04-30 09:34:34] admin/Nilou**
> Got it, let me check it please
**[2026-04-30 09:34:40] user/Maria Khouchaba**
> Thanks
**[2026-04-30 09:34:54] admin/Nilou**
> I noticed that your store is currently password-protected. Could you please share the front password with me just for a quick check?
**[2026-04-30 09:35:16] user/Maria Khouchaba**
> Also would like on the coming soon
> Yes give me a moment
**[2026-04-30 09:37:07] user/Maria Khouchaba**
> daodee
**[2026-04-30 09:38:05] admin/Nilou**
> Thank you let me check please
**[2026-04-30 09:38:14] user/Maria Khouchaba**
> Ok
**[2026-04-30 09:41:00] admin/Nilou**
> I can see the wishlist widget on these collections as well
> [Image]
**[2026-04-30 09:41:18] admin/Nilou**
> Would you please share the link where the widget is not visible?
**[2026-04-30 09:41:27] admin/Nilou**
> Also quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>
> [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
> Let me know if you'd like me to make that change for you – takes just a minute!
**[2026-04-30 09:42:04] user/Maria Khouchaba**
> Yes please can you move it there
**[2026-04-30 09:42:17] admin/Nilou**
> Yes! Absolutely ^-^ One moment..
**[2026-04-30 09:43:43] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym002-elva-wide-leg-pant
**[2026-04-30 09:44:08] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym004-monica-suiting-maxi-skirt
**[2026-04-30 09:44:42] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym001-elva-double-breasted-crepe-coat
**[2026-04-30 09:45:06] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym003-monica-barrel-sleeve-suiting-jacket
**[2026-04-30 09:45:53] admin/Nilou**
> Thank you!🙏
**[2026-04-30 09:46:11] user/Maria Khouchaba**
> I think the last one is there just took some time to load
**[2026-04-30 09:46:34] admin/Nilou**
> The icon is also added to header Please check it and let me know if you'd like any changes made
**[2026-04-30 09:47:04] user/Maria Khouchaba**
> Ok thank
**[2026-04-30 09:48:08] user/Maria Khouchaba**
> [Image] Can you make it look like the other 2 icons? Seems to look different
**[2026-04-30 09:48:24] user/Maria Khouchaba**
> Not sure if it’s the colour or the spacing and the thickness of the line s
**[2026-04-30 09:48:33] admin/Nilou**
> Yes, of course!
**[2026-04-30 09:48:52] admin/Nilou**
> Also can you check the wishlist widget on the product pages now and tell me if it's visible to you now?
**[2026-04-30 09:49:11] user/Maria Khouchaba**
> Ok
**[2026-04-30 09:51:48] user/Maria Khouchaba**
> I just checked it please move it under the add to chart
> As I want the first call to action to be to purchase not to save
**[2026-04-30 09:52:16] user/Maria Khouchaba**
> [Image] This is how it was originally
**[2026-04-30 09:52:16] user/Maria Khouchaba**
> Now it’s like this
**[2026-04-30 09:52:24] user/Maria Khouchaba**
> [Image]
**[2026-04-30 09:52:24] admin/Nilou**
> Got it, let me change that
**[2026-04-30 09:52:32] user/Maria Khouchaba**
> Thanks
**[2026-04-30 09:53:14] admin/Nilou**
> My pleasure! May I ask the header icon is to your liking now?
> [Image]
**[2026-04-30 09:53:37] user/Maria Khouchaba**
> Yes it is thank you!
**[2026-04-30 09:54:53] admin/Nilou**
> Awesome! Also done
> [Image]
**[2026-04-30 09:55:34] admin/Nilou**
> Also!
> This feature isn’t included in the Lite plan, but I’d love to offer you a special offer 🎁😍. I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number.
> [Image] How does that sound? And which number would you like me to set? 🔢
**[2026-04-30 09:56:42] user/Maria Khouchaba**
> That would be great thank you! I haven’t started yet so I’ve been wanting keep the expenses down
**[2026-04-30 09:56:57] user/Maria Khouchaba**
> Please set at 5
**[2026-04-30 09:57:15] user/Maria Khouchaba**
> But do we need to display the number? Or can we say low stock
**[2026-04-30 09:57:19] admin/Nilou**
> Awesome! That's totally understandable ^-^ I'll set it for you now
**[2026-04-30 09:57:40] admin/Nilou**
> I can also set it to display olny low stock when it's below 5
**[2026-04-30 09:57:44] admin/Nilou**
> Sounds good?
**[2026-04-30 09:58:01] user/Maria Khouchaba**
> Yes thank you but I noticed it’s on Some of my items already
**[2026-04-30 09:58:24] user/Maria Khouchaba**
> https://fymenah.com.au/products/fyj004-amber-stud-earrings
**[2026-04-30 09:58:46] admin/Nilou**
> Yes, that will change as soon as I make these changes
> [GIF]
**[2026-04-30 09:59:12] user/Maria Khouchaba**
> Ok
**[2026-04-30 10:01:32] admin/Nilou**
> ✅Done
> [Image]
**[2026-04-30 10:02:02] admin/Nilou**
> Is it to your liking now? Please let me know if you'd like any other changes made
**[2026-04-30 10:02:24] user/Maria Khouchaba**
> Will that display the units available or Will it say “low in stock”
**[2026-04-30 10:02:47] admin/Nilou**
> Right now it should say "Low stock"
**[2026-04-30 10:03:06] admin/Nilou**
> Would you like me to change it?
> [Image]
**[2026-04-30 10:03:20] user/Maria Khouchaba**
> Wonderful thank you so much for your help
**[2026-04-30 10:03:29] admin/Nilou**
> Happy to! ^-^
**[2026-04-30 10:03:33] admin/Nilou**
> Also, if nothing else for now, can I ask for a little favor? 🥹
> I promise it'll just take less than a minute of your time.
**[2026-04-30 10:04:02] user/Maria Khouchaba**
> Can you please actually update the number to 10 please?
> In your experience is it better to have a higher number to drive urgency
**[2026-04-30 10:04:11] user/Maria Khouchaba**
> Yes of course
**[2026-04-30 10:04:17] admin/Nilou**
> Yes! For sure
**[2026-04-30 10:04:35] admin/Nilou**
> Thankssss 😍 I was wondering if you feel I’ve provided you with 5-star service,
> would you mind leaving us a quick review? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day😍 of course, only if you’d like. You can write it here: Notify me! | Review Link
**[2026-04-30 10:05:09] user/Maria Khouchaba**
> Is it better to have a higher number to drive urgency?
**[2026-04-30 10:05:30] user/Maria Khouchaba**
> Of course I’m happy to!
**[2026-04-30 10:05:51] admin/Nilou**
> Yes, I agree This way even if for instance 9 items our in stock it would say Low stock which would be tempting to add to cart ^-^
**[2026-04-30 10:06:08] admin/Nilou**
> Thank you so much! I really appreciate that😍 If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈
**[2026-04-30 10:06:35] admin/Nilou**
> ✅Threshold set to 10
**[2026-04-30 10:07:08] user/Maria Khouchaba**
> Thank you!
**[2026-04-30 10:07:28] user/Maria Khouchaba**
> I just submitted it please have a look and let Me know if there is anything else I can do
**[2026-04-30 10:07:59] admin/Nilou**
> Thank you so much! Already made my day😍🙏
**[2026-04-30 10:08:11] admin/Nilou**
> Is there anything else I could do?
**[2026-04-30 10:08:11] user/Maria Khouchaba**
> I’m glad! Thank you for helping me
**[2026-04-30 10:08:19] user/Maria Khouchaba**
> No that was all thank you
**[2026-04-30 10:08:23] admin/Nilou**
> My pleasure! ^-^
**[2026-04-30 10:08:32] admin/Nilou**
> Thank you again😊💗 If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,
**[2026-04-30 10:08:56] user/Maria Khouchaba [open]**
> You too!
**[2026-04-30 10:09:18] admin/Nilou**
> [GIF]
**[2026-04-30 10:10:59] user/Maria Khouchaba [open]**
> Hello Nilou, sorry 1 more thing please
**[2026-04-30 10:11:54] user/Maria Khouchaba**
> [Image] Can we please make the add to chart dark please
**[2026-04-30 10:12:16] admin/Nilou**
> Hi there, No worries at all!
**[2026-04-30 10:12:32] admin/Nilou**
> Sure! I can do that for you using custom CSS
> [GIF]
**[2026-04-30 10:12:36] user/Maria Khouchaba**
> Thank you so much
**[2026-04-30 10:12:50] admin/Nilou**
> 😊🌻Anytime!
**[2026-04-30 10:13:17] user/Maria Khouchaba**
> Its strange because it was see one of the older screen shots
**[2026-04-30 10:13:26] user/Maria Khouchaba**
> [Image]
**[2026-04-30 10:14:18] admin/Nilou**
> Oh I see, let me fix that
**[2026-04-30 10:14:48] user/Maria Khouchaba**
> https://fymenah.com.au/products/fyj004-amber-stud-earrings
> I’ve also noticed that the layout is not the same
> Here we have the low stock alert in between the add to chart and the Wishlist
**[2026-04-30 10:15:14] admin/Nilou**
> I agree, would you the Low stock to be above the add to cart button?
**[2026-04-30 10:15:42] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym002-elva-wide-leg-pant
> Here it’s at the bottom
**[2026-04-30 10:16:08] user/Maria Khouchaba**
> No please leave it at the bottom
**[2026-04-30 10:16:14] admin/Nilou**
> Got it!
**[2026-04-30 10:16:25] user/Maria Khouchaba**
> For all the products and collections please
**[2026-04-30 10:16:45] user/Maria Khouchaba**
> Can you please show me how it looks above add to chart
**[2026-04-30 10:17:45] admin/Nilou**
> Yes, for sure
**[2026-04-30 10:17:55] user/Maria Khouchaba**
> Thank you
**[2026-04-30 10:20:55] admin/Nilou**
> [Image]
**[2026-04-30 10:21:01] admin/Nilou [note]**
> .buy-buttons.buy-buttons--has-dynamic
**[2026-04-30 10:22:46] user/Maria Khouchaba**
> Which item is this on please so I can see it on the mobile
**[2026-04-30 10:23:05] user/Maria Khouchaba**
> I’m reloading the page of the jacket but I can’t see the update
**[2026-04-30 10:23:07] admin/Nilou**
> Right now I haven't made any changes and the above screenshot is a preview
**[2026-04-30 10:23:17] admin/Nilou**
> Shall I make it live?
**[2026-04-30 10:23:26] user/Maria Khouchaba**
> Oh ok can you please show me on mobile view
**[2026-04-30 10:24:36] admin/Nilou**
> Yes! With CSS code for the add to cart button, this will be the view:
> [Image]
**[2026-04-30 10:25:11] user/Maria Khouchaba**
> Yes put it on the top thank you
**[2026-04-30 10:25:31] admin/Nilou**
> Awesome! On it
**[2026-04-30 10:25:40] user/Maria Khouchaba**
> Wonderful
**[2026-04-30 10:26:53] admin/Nilou**
> ✅Done
**[2026-04-30 10:28:46] user/Maria Khouchaba**
> Thank you - I’m just going through and they are placed in different locations for different pages
**[2026-04-30 10:28:49] user/Maria Khouchaba**
> https://fymenah.com.au/products/fmj002-cassandra-thin-bangle
**[2026-04-30 10:29:08] user/Maria Khouchaba**
> https://fymenah.com.au/products/fyj008-lena-hoop-earrings
**[2026-04-30 10:29:08] admin/Nilou**
> Oh let me check please
**[2026-04-30 10:29:14] user/Maria Khouchaba**
> Thank you
**[2026-04-30 10:35:08] admin/Nilou**
> Done✅ That should be compatible with this template too
**[2026-04-30 10:35:17] user/Maria Khouchaba**
> Thank you !
**[2026-04-30 10:35:44] admin/Nilou**
> Anytime! Does anything look off?
**[2026-04-30 10:36:31] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym003-monica-barrel-sleeve-suiting-jacket?variant=46118459179207
**[2026-04-30 10:36:42] user/Maria Khouchaba**
> The low stock appears twice lol
**[2026-04-30 10:36:57] admin/Nilou**
> Oh I see, let me fix that
**[2026-04-30 10:37:05] user/Maria Khouchaba**
> [Image]
**[2026-04-30 10:38:14] admin/Nilou**
> Done✅
**[2026-04-30 10:38:26] admin/Nilou**
> Please refresh now It should be gone
**[2026-04-30 10:40:00] user/Maria Khouchaba**
> Yes thank you
**[2026-04-30 10:40:13] user/Maria Khouchaba**
> I have a question before the update
**[2026-04-30 10:40:39] admin/Nilou**
> You're most welcome! Of course. what is it?
**[2026-04-30 10:40:59] user/Maria Khouchaba**
> When I click add to card the button goes opposite colour when it loads now it goes completely white
**[2026-04-30 10:41:12] user/Maria Khouchaba**
> [Image]
**[2026-04-30 10:41:31] user/Maria Khouchaba**
> See how it’s blank above the wish list
**[2026-04-30 10:42:07] user/Maria Khouchaba**
> Normally the font turns dark and the background colour of the button goes beige
**[2026-04-30 10:42:14] user/Maria Khouchaba**
> Now it’s completely empty
**[2026-04-30 10:42:31] admin/Nilou**
> Would you please share link?
**[2026-04-30 10:43:35] user/Maria Khouchaba**
> Yes
**[2026-04-30 10:48:32] user/Maria Khouchaba**
> https://fymenah.com.au/products/fym005-torri-suede-short-trench-jacket
**[2026-04-30 10:48:42] user/Maria Khouchaba**
> It happens when you click add to chart
**[2026-04-30 10:50:07] admin/Nilou**
> On mobile phone view?
**[2026-04-30 10:50:11] user/Maria Khouchaba**
> When you click add to chart for accessories it’s fine
**[2026-04-30 10:50:15] user/Maria Khouchaba**
> https://fymenah.com.au/products/fyj004-amber-stud-earrings
**[2026-04-30 10:50:24] user/Maria Khouchaba**
> Yes I’m on the mobile
**[2026-04-30 10:50:43] admin/Nilou**
> Aha, I see Let me check
**[2026-04-30 10:50:45] user/Maria Khouchaba**
> I think it’s the template because I have 2 templates 1 for jewelry and the other for clothing
**[2026-04-30 10:51:34] user/Maria Khouchaba**
> It’s like there’s a delay once you click on add to chart when it’s clothing but when it’s accessories it redirects instantly to the check out page
**[2026-04-30 10:51:52] admin/Nilou**
> That makes sense Let me enhance that
**[2026-04-30 10:52:00] user/Maria Khouchaba**
> Thank you
**[2026-04-30 11:03:41] admin/Nilou**
> Thank you for your patience That's also fixed now
**[2026-04-30 11:03:56] user/Maria Khouchaba**
> Thank you please let me have a look
**[2026-04-30 11:05:28] user/Maria Khouchaba**
> Sorry Nilou I mean the page doesn’t redirect when I click on add to chart
**[2026-04-30 11:05:38] user/Maria Khouchaba**
> [Image]
**[2026-04-30 11:05:46] user/Maria Khouchaba**
> It goes white
**[2026-04-30 11:05:57] user/Maria Khouchaba**
> The colour you had before was correct
**[2026-04-30 11:06:48] user/Maria Khouchaba**
> [Image] This is what happens when I click on add to chart with the clothing template
**[2026-04-30 11:07:21] user/Maria Khouchaba**
> It goes white and then it redirects
**[2026-04-30 11:07:42] admin/Nilou**
> Sorry I didn't understand Is the add to cart not working now? I had a css code to adjust the hover affects so they match I noticed it's interfering with the mobile phone's view so I limited the code to desktop only
**[2026-04-30 11:08:12] admin/Nilou**
> Let me check the phone view and enhance that
**[2026-04-30 11:09:18] user/Maria Khouchaba**
> It works with the accessories template but not with the clothing template
> On the clothing template when I click on add to chart it goes white for a few seconds then redirects to check out
> Where as accessories I click on add to chart it redirects straight to check out
**[2026-04-30 11:13:19] admin/Nilou**
> I just added a css code that fixes the visibility issue of the text when the button is cliked But please note CSS codes only affect the general style of the elements If the behaviors are not macthing and you'd like to enhance that, I recommend reaching out to the theme developer so they can run a thorough check on the theme's codes
**[2026-04-30 11:14:49] user/Maria Khouchaba**
> Ok that works it still takes a while to load
**[2026-04-30 11:14:54] user/Maria Khouchaba**
> Thank you
**[2026-04-30 11:15:13] admin/Nilou**
> You're most welcome!✨
**[2026-04-30 11:15:18] admin/Nilou**
> All set?
**[2026-04-30 11:18:33] user/Maria Khouchaba**
> Yes thank you
**[2026-04-30 11:21:33] admin/Nilou**
> [GIF]
**[2026-04-30 11:21:47] admin/Nilou**
> I'm closing this ticket for now, but if you need help with anything, please feel free to reply to this message and we will pick up where we left off.
>
> Take care,✨
**[2026-04-30 11:25:32] user/Maria Khouchaba [open]**
> Thank you
> Kind Regards
> Marketing Team
> FYMENAH
**[2026-04-30 11:26:58] admin/Nilou**
> Anytime! ^-^
> [GIF]