Conversation 215474104137883 — MuVore Treats ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: ZEHUI YAN —
info@muvoretreats.com.au (team mailbox (info@… — a shared inbox, not a single person))
- Store: ry1cdc-vi.myshopify.com · 🌍 Adelaide, South Australia, Australia
- App: Discounty
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: AUD
- Store created on Shopify: 2025-10-28
App usage — Discounty
- Discounty plan: Starter
- Installed on: 2026-04-29 02:02:33 UTC
- Install to conversation start: 3 minutes before this conversation
- Active: Yes
- Sales revenue through Discounty: AUD 514
- Total orders through Discounty: 2
Summary
Merchant ZEHUI YAN created their first Discounty quantity discount campaign and reached out for setup assistance. Agent Grace verified the campaign was live, then set up the tiered-discount widget on the product page and the saving-on-cart widget, applied a blue color customization, and reduced the table size for mobile display at the merchant's request. The merchant was satisfied with the result and agreed to leave a review mentioning Grace by name.
"perfect"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-04-29 02:05:48 |
+0s |
— |
| Handed to human (Grace) |
2026-04-29 02:05:49 |
+1s |
+0s |
| First reply to customer |
2026-04-29 02:13:17 |
+7m 29s |
+7m 28s |
| Review requested by Grace |
2026-04-29 02:48:36 |
+42m 48s |
+42m 47s |
| Conversation closed |
2026-04-29 02:54:05 |
+48m 17s |
+48m 16s |
| Review posted ⭐⭐⭐⭐⭐ |
2026-04-29 10:28:30 |
+8h 22m |
+8h 22m |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
How-To / Setup |
Campaign widget setup |
Merchant wanted help setting up the tiered-discount and cart savings widgets for their new quantity discount campaign. |
yes |
| 2 |
How-To / Setup |
Widget customization (color & size) |
Merchant requested a blue color customization and a smaller table size for the discount widget, particularly on mobile. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +42m 48s after conversation start (+42m 47s after human handoff)
- Requested by: Grace
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-29 10:28:30 UTC
- Time from ask to review publish: +7h 39m
- Time from conversation start to publish: +8h 22m
- Match method:
ok
- Shop name on review: MuVore Treats
- App listed on review: Discounty: Bulk Discount Sales
Review text:
Grace is very helpful
Statistics
- Messages: 42 (12 customer, 31 admin)
- Internal notes: 3
- Word count: customer 44, admins 433
- Total handling time (Intercom): +35m 35s
- Reopens: 0
- Assignments: 2
People involved
- Agents who worked on it: 2 (Grace, Rina)
- Primary assignee: Grace
- Team / Inbox: Proactive
- Tags: Started by Proactive, Discounty - asked for review
- Topics: DS - First campaign - Proactive, DS - Asked for review
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer had a positive experience with the teammate who provided helpful and timely assistance in setting up and customizing the campaign, resulting in a resolved and satisfactory outcome.
Sentiment & Resolution
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —
Full transcript
Click to expand — 42 messages
**[2026-04-29 02:05:48] user/ZEHUI YAN [source]**
> I just created my first Discounty campaign.
**[2026-04-29 02:05:49] admin/Rina [note]**
> Quantity discount / Cart goal
> Campaign Name: duck wing
> Campaign Type: Quantity discount / Cart goal
> Campaign Status: Downloading
> Use End Countdown timer: False
> Use Start Countdown timer: False
> App embed cart widget config: True
> App embed: False
> Minimum requirement: [{"criteria":3,"discount":10}]
> Include Filters: Products and variants
> Exclude Filters: None
> Sample Product List:
> - Freeze-Dried Duck Tongue
> - Freeze-Dried Duck Wing
**[2026-04-29 02:13:17] admin/Grace [assignment]**
> Hi ZEHUI!
> This is Grace from Discounty. Congrats on launching your first campaign! ✨
> I’m going to check it right now and send over a preview. Sounds good?
**[2026-04-29 02:15:44] admin/Grace**
> Your campaign’s live and looking great! 😎 Here’s a snapshot of how it shows up in your store:
>
> [Image]
> Does it look good? Let me know if you need any adjustments,
> or just reply ‘Yes’ if you’re happy with it. 😊
**[2026-04-29 02:15:51] admin/Grace**
> By the way, we have a tiered-discount widget on the product page to promote the campaign and a saving on cart widget to show the discount amount in the cart.
>
> Would you like me to help you set them up?
>
>
> [Image]
> [Image]
**[2026-04-29 02:17:29] user/ZEHUI YAN**
> yes
**[2026-04-29 02:17:32] user/ZEHUI YAN**
> thanks
**[2026-04-29 02:18:15] admin/Grace**
> Hi there,
> No problem at all😍
**[2026-04-29 02:18:34] admin/Grace**
> Could you please bear with me for a few moments? 🙌
**[2026-04-29 02:18:40] admin/Grace**
> [GIF]
**[2026-04-29 02:31:14] admin/Grace**
> All done!
> Tadaa✨
> [Image] Could you please check it out and let me know if you like how it looks?😍
**[2026-04-29 02:34:04] admin/Grace**
> Would you like me to apply any customizations for you?
> Here is a suggestion:
> Before:
> [Image]
> After:
> [Image]
**[2026-04-29 02:38:22] user/ZEHUI YAN**
> Thanks
**[2026-04-29 02:38:54] admin/Grace**
> You are absolutely welcome ,
> It was my pleasure😍
> [GIF]
**[2026-04-29 02:39:15] admin/Grace**
> Would you like me to apply the blue customization as well? (:
**[2026-04-29 02:40:30] user/ZEHUI YAN**
> yes! thx a lot
**[2026-04-29 02:40:51] admin/Grace**
> No worries at all !
> I'm on it😍🙌
**[2026-04-29 02:40:59] admin/Grace**
> [GIF]
**[2026-04-29 02:42:44] admin/Grace**
> And all done!
> Voila💙:
> [Image] One discount table that perfectly matches your beautiful store😍
**[2026-04-29 02:42:56] admin/Grace**
> Does it look good on your end? (:
**[2026-04-29 02:43:40] user/ZEHUI YAN**
> could you make the table size a little bit Smaller than now
**[2026-04-29 02:43:58] admin/Grace**
> Sure thing!
**[2026-04-29 02:44:04] user/ZEHUI YAN**
> just on phone, it is quite long
**[2026-04-29 02:45:42] admin/Grace**
> Absolutely!
>
> [Image] Could you double check now and let me know if this looks good?🙌
**[2026-04-29 02:46:08] admin/Grace**
> I'm here to make sure it looks perfect for you so don't be shy please (:
**[2026-04-29 02:46:38] user/ZEHUI YAN**
> perfect
**[2026-04-29 02:46:43] user/ZEHUI YAN**
> Thank you!
**[2026-04-29 02:46:59] admin/Grace**
> [GIF]
**[2026-04-29 02:47:14] admin/Grace**
> I'm so glad you like it 😍
**[2026-04-29 02:47:27] user/ZEHUI YAN**
> 😊
**[2026-04-29 02:47:33] admin/Grace**
> I'm always happy to help dear
> is there anything else I can help you out with at the moment ?
> [GIF]
**[2026-04-29 02:48:15] user/ZEHUI YAN**
> Have a nice day!
**[2026-04-29 02:48:36] admin/Grace**
> If you were satisfied with the service we're providing here, Would you mind writing a review for us? It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. And also it'll really make my day! ✨🥹
**[2026-04-29 02:49:22] admin/Grace**
> It would help me out a ton and Mentioning my name will be the cherry on top! 🍒😍
>
> You can write it here if you'd like: Discounty Review Link
**[2026-04-29 02:49:42] admin/Grace [note]**
> [GIF]
**[2026-04-29 02:49:52] admin/Grace [note]**
> [GIF]
**[2026-04-29 02:51:47] user/ZEHUI YAN**
> done. Noted Grace
**[2026-04-29 02:52:00] admin/Grace**
> [GIF]
**[2026-04-29 02:52:21] admin/Grace**
> You are a peach! 💛
> You really made my day after a long shift .
> Thank you so much for your good vibes and Great energy (:
> I look forward to reading it 🥹
**[2026-04-29 02:53:44] admin/Grace**
> Please feel free to reach out anytime, I would be more than happy to help you out😍
> Thank you again for your kindness and wishing you lots of success with your business👋
> [GIF]
**[2026-04-29 02:54:16] bot/Luna**
> Help Grace understand how they’re doing:
**[2026-04-29 02:54:16] bot/Luna**
> [Conversation Rating Request]