Conversation 215474075883156 — Advi Blouses ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Pranita Mehta —
advidesigner@gmail.com(personal address on a free email provider) - Store: advi-blouses7.myshopify.com · 🌍 Indore, Madhya Pradesh, India
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Basic
- Currency: INR
- Store created on Shopify: 2023-01-27
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-04-27 10:39:02 UTC
- Install to conversation start: 2 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 34
- Wishlist items count: 25
Summary¶
Merchant Pranita Mehta had just installed the Notify Me app and wanted to know how to access the wishlist feature, specifically requesting a heart icon added to the header. Agent Sam promptly added the heart icon to the store header, confirmed it was working, and the merchant was satisfied with the quick resolution.
"yes, works, thanks for such a prompt reply. I shall get back if I have more doubts"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-27 10:41:45 | +0s | — |
| Handed to human (Sam) | 2026-04-27 10:41:46 | +1s | +0s |
| First reply to customer | 2026-04-27 10:43:12 | +1m 27s | +1m 26s |
| Review requested by Sam | 2026-04-27 10:57:13 | +15m 28s | +15m 27s |
| Conversation closed | 2026-04-28 11:07:51 | +1d 0h | +1d 0h |
| Review posted ⭐⭐⭐⭐⭐ | 2026-04-27 18:18:09 | +7h 36m | +7h 36m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist heart icon in header | The merchant asked where to access the wishlist and requested a heart icon button be added to the store header. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +15m 28s after conversation start (+15m 27s after human handoff)
- Requested by: Sam
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-27 18:18:09 UTC
- Time from ask to review publish: +7h 20m
- Time from conversation start to publish: +7h 36m
- Match method:
ok - Shop name on review: Advi Blouses
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
got very prompt assistance from Sam- thankyou
Statistics¶
- Messages: 19 (7 customer, 11 admin)
- Internal notes: 2
- Word count: customer 56, admins 201
- Total handling time (Intercom): +25m 23s
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (Mo Ramez, Sam)
- Primary assignee: Sam
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive
- Topics: NM - Asked for review, NM - New Installation - Proactive
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer had a positive experience with the teammate who promptly resolved their question about accessing the wishlist and adding a heart icon, resulting in confirmed resolution and positive product feedback.
Sentiment & Resolution¶
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —