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Conversation 215474062366622 — Dunamis Perception ⭐⭐⭐⭐⭐

🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store

Overview

  • Merchant: My Store Admin — dunamisperception@gmail.com (personal address on a free email provider)
  • Store: bavnph-31.myshopify.com · 🌍 North Carolina, United States
  • App: Discounty
  • Channel: customer_initiated · Language: English

Store profile

  • Shopify plan: Basic
  • Currency: USD
  • Store created on Shopify: 2025-07-17
  • Public review score (StoreLeads): 5.0 (2 reviews)

App usage — Discounty

  • Discounty plan: Lite — $9/monthly
  • Installed on: 2026-04-24 20:59:38 UTC
  • Install to conversation start: 21h 57m before this conversation
  • Uninstalled on: 2026-04-28 23:14:18 UTC ⚠️
  • Active: No
  • Sales revenue through Discounty: USD 0
  • Total orders through Discounty: 0

Summary

The merchant recently upgraded to the Lite plan and wanted to know how to make their widget display with a highlighted color as shown in a screenshot sent via email. The AI bot Luna attempted to guide them through self-service customization steps but the merchant couldn't find the options. Human agent Harry then applied the custom widget styling directly from his end at no extra cost, and the merchant confirmed it looked great.

"The Ai assistant in Shopify lead us to you guys. So far we are liking what we see. Just getting familiar."

Timeline

event time (UTC) from start from handoff
Conversation started 2026-04-25 18:57:27 +0s —
Handed to human (Harry) 2026-04-25 19:03:12 +5m 45s +0s
First reply to customer 2026-04-25 19:06:20 +8m 53s +3m 8s
Review requested by Harry 2026-04-25 19:21:54 +24m 27s +18m 42s
Conversation closed 2026-04-25 22:30:19 +3h 32m +3h 27m
Review posted ⭐⭐⭐⭐⭐ 2026-04-26 02:17:17 +7h 19m +7h 14m

Issues raised

# Category Sub-category What was asked Resolved
1 How-To / Setup Widget color customization The merchant wanted to know how to make their widget display with a highlighted color like in a screenshot they received via email. yes

Fin AI

  • Participated: Yes
  • Source workflow: All Apps - Chat - Let Fin answer first
  • Intercom's resolution state: Assumed Resolution
  • What Fin did: Luna attempted to guide the merchant through self-service widget customization steps in the app, but the merchant could not find the options, prompting escalation to a human agent.

Review request

  • Asked: Yes — +24m 27s after conversation start (+18m 42s after human handoff)
  • Requested by: Harry
  • Merchant agreed: yes

Review received

⭐⭐⭐⭐⭐ 5 / 5

  • Posted: 2026-04-26 02:17:17 UTC
  • Time from ask to review publish: +6h 55m
  • Time from conversation start to publish: +7h 19m
  • Match method: ok
  • Shop name on review: Dunamis Perception
  • App listed on review: Discounty: Bulk Discount Sales

Review text:

Harry was wonderful and very helpful. He was expedient about helping me get started and answered all of my questions.

Statistics

  • Messages: 35 (11 customer, 18 admin)
  • Internal notes: 5
  • Word count: customer 117, admins 162
  • Total handling time (Intercom): +24m 2s
  • Reopens: 0
  • Assignments: 5
  • SLA: Paid Chats First 5min — ✅ hit

People involved

  • Agents who worked on it: 2 (Harry, Mason)
  • Primary assignee: Harry
  • Team / Inbox: Chat

Tags & Topics

  • Tags: Started by Chat, Discounty - asked for review
  • Topics: DS - Asked for review

Intercom-side signals

  • Intercom CX Score (AI grading): 5 / 5
  • Explanation: The customer sought help customizing a widget's appearance and was initially assisted by the AI Agent with instructions and plan details. A teammate then applied the customization successfully, leading to a positive customer experience.

Sentiment & Resolution

  • Sentiment: very_positive
  • Resolution status: resolved
  • Refund discussed: no
  • Competitors mentioned: —
  • External blockers: - Widget customization settings not visible or accessible to the merchant on the Free plan; required Lite plan or agent-side implementation

Full transcript

Click to expand — 35 messages **[2026-04-25 18:57:27] user/My Store Admin [source]** > I just saw your email and wanted to know how do I get my widget to show like the screenshot you sent me wit the highlighted color? **[2026-04-25 18:57:33] bot/Luna [duplicate_conversation_note]** > This could be a duplicate conversation. > This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours: > - > 215474062140521 **[2026-04-25 18:57:48] bot/Luna** > Hi My Store Admin - I’m Luna, an AI assistant. If you want the widget to show with a highlighted color like in the screenshot, you can set the widget’s colors in our app (it’s not controlled by Shopify’s theme). > Steps: > 1. Open Discounty in Shopify admin. > 2. Go to Customization → Quantity & Cart goal discount. > 3. Toggle Display widget on store ON. > 4. In the widget settings, adjust the Style (colors, border, radius) to match your brand. > Note: If you meant the product “sale badge” color (not the widget), that’s controlled by your theme’s badge settings, not Discounty. > [Image] Sources: How discount badges and strikethrough prices work for Bulk price editor campaigns Show quantity discount and Cart goal with the Tiered Discount Table widget **[2026-04-25 18:57:48] bot/Luna** > Is that what you were looking for? **[2026-04-25 19:01:49] bot/Luna** > If you still need help customizing your widget or have any other questions, I'm here to assist! Would you like to share more details about what you're trying to achieve with the widget? **[2026-04-25 19:02:52] user/My Store Admin** > I dont see anything about customizing widget **[2026-04-25 19:02:59] bot/Luna** > You’re not missing it - the widget customization option only shows up on plans that include it (Lite and up). On the Free plan, widget customization isn’t available, so you won’t see any color/style settings in the app. > If you’re on Lite or higher, you’ll find it here: Discounty app → Customization → Quantity & Cart goal discount → Style (colors, border, radius). > Quick check so I can point you to the right place: are you currently on the Free plan, or Lite (or higher)? > Source: Show quantity discount and Cart goal with the Tiered Discount Table widget **[2026-04-25 19:03:12] admin/Mason [note]** > Harry **[2026-04-25 19:04:24] admin/Harry [note]** > 🙏 **[2026-04-25 19:04:29] admin/Mason [note]** > GO GO GO :)) **[2026-04-25 19:04:35] admin/Mason [note]** > 💙 **[2026-04-25 19:06:20] admin/Harry** > Hi there, > This is Harry here from the team. I hope you are doing well. > > I'm glad you reached out to us. **[2026-04-25 19:06:59] user/My Store Admin** > I am. I upgraded to the Lite and I am just getting familiar with the app. **[2026-04-25 19:07:37] admin/Harry** > By default, you can customize your widgets from the panel under the customization tab. > However, the specific customization I shared with you can only be implemented from my end. Would you like me to apply it for you? **[2026-04-25 19:07:57] user/My Store Admin** > please! **[2026-04-25 19:08:53] user/My Store Admin** > Does it cost extra? Or just a way of getting to know your customers? **[2026-04-25 19:09:36] admin/Harry** > Oh sure, I'll apply it in a few moments. **[2026-04-25 19:09:49] admin/Harry** > Not at all, it's totally free. **[2026-04-25 19:10:41] user/My Store Admin** > That is nice. Thank you! The Ai assistant in Shopify lead us to you guys. So far we are liking what we see. Just getting familiar. **[2026-04-25 19:13:44] admin/Harry** > It's done! 😊 > Could you please check it and confirm? **[2026-04-25 19:13:54] admin/Harry** > I'm glad to hear that. Thank you! **[2026-04-25 19:14:35] user/My Store Admin** > I will. I am currently building a campaign. **[2026-04-25 19:16:12] admin/Harry** > Oh sure. I'll be here! **[2026-04-25 19:20:43] user/My Store Admin** > It has updated and looks very nice. Thank you so much! **[2026-04-25 19:21:20] admin/Harry** > I'm glad to hear that. You're very welcome! 😊 **[2026-04-25 19:21:30] admin/Harry** > Is there anything else I can help you with? **[2026-04-25 19:21:40] user/My Store Admin** > Nothing at the moment. **[2026-04-25 19:21:54] admin/Harry** > Sure! > Also, I was wondering, can you make me happy by leaving us a review, before you go? :) > Mentioning my name will be the cherry on top! 🍒😍 > > You can write it here: Discounty Review Link **[2026-04-25 19:23:21] user/My Store Admin** > Done! **[2026-04-25 19:23:43] admin/Harry** > That's very kind of you. Thank you so much! **[2026-04-25 19:24:28] user/My Store Admin** > No problem **[2026-04-25 19:24:40] admin/Harry** > 🙏😊 **[2026-04-25 19:27:39] admin/Mason [note]** > [GIF] **[2026-04-25 22:30:31] bot/Luna** > Help Harry understand how they’re doing: **[2026-04-25 22:30:31] bot/Luna** > [Conversation Rating Request]