Conversation 215474054152682 — iStore ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: iStore Costa Rica —
info@istorecostarica.com(team mailbox (info@…— a shared inbox, not a single person)) - Store: tiendaistore.myshopify.com · 🌍 Alajuela, Alajuela Province, Costa Rica
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Grow
- Currency: CRC
- Store created on Shopify: 2019-07-15
- Public review score (StoreLeads): 5.0 (4 reviews)
App usage — Notify Me!¶
- Notify Me! plan: Starter (MONTHLY)
- Installed on: 2026-04-24 19:39:28 UTC
- Install to conversation start: 3 minutes before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 15
- Wishlist items count: 1
Summary¶
A merchant from iStore Costa Rica had just installed the Notify Me app and reached out after setup. They requested a color change on the Notify Me button to match the red color used on their discount elements. The agent applied the color change successfully, and the merchant was satisfied with the result. The conversation ended positively with the merchant agreeing to leave a review.
"it´s all at this time, really thanks, and greetings from Costa Rica, Pura vida!!!"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 19:42:37 | +0s | — |
| Handed to human (Harry) | 2026-04-24 19:42:38 | +1s | +0s |
| First reply to customer | 2026-04-24 19:43:22 | +45s | +44s |
| Review requested by Harry | 2026-04-24 20:09:57 | +27m 20s | +27m 19s |
| Conversation closed | 2026-04-24 22:30:17 | +2h 47m | +2h 47m |
| Review posted ⭐⭐⭐⭐⭐ | 2026-04-25 02:17:30 | +6h 34m | +6h 34m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button color customization | The merchant wanted to change the color of the Notify Me button to a specific red color matching their discount styling. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +27m 20s after conversation start (+27m 19s after human handoff)
- Requested by: Harry
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-25 02:17:30 UTC
- Time from ask to review publish: +6h 7m
- Time from conversation start to publish: +6h 34m
- Match method:
ok - Shop name on review: iStore
- App listed on review: Notify! Back in Stock|PreOrder
Review text:
Excelente aplicación y soporte, full recomendado
Statistics¶
- Messages: 28 (11 customer, 18 admin)
- Internal notes: 1
- Word count: customer 57, admins 250
- Total handling time (Intercom): +1h 4m
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (Harry, Mo Ramez)
- Primary assignee: Harry
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation - Proactive, NM - New Installation > Widget's ok
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer expressed strong positive sentiment and was impressed with the product. The teammate provided high-quality, helpful support that resolved the customer's questions efficiently.
Sentiment & Resolution¶
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —