Conversation 215473988546117 — Lille Lys Candles ⭐⭐⭐⭐⭐¶
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview¶
- Merchant: Vasileia Petraki —
hello@lillelyscandles.com(team mailbox (hello@…— a shared inbox, not a single person)) - Store: z9mhnt-g8.myshopify.com · 🌍 Roskilde, Zealand, Denmark
- App: Notify Me! (inferred from review ticket — Intercom brand tag was "Customer Support")
- Channel: customer_initiated · Language: English
Store profile¶
- Shopify plan: Basic
- Currency: DKK
- Store created on Shopify: 2026-04-14
App usage — Notify Me!¶
- Notify Me! plan: Lite (MONTHLY)
- Installed on: 2026-04-17 06:56:40 UTC
- Install to conversation start: 3 days before this conversation
- Status: ACTIVE
- Total back-in-stock requests received: 1
Summary¶
Merchant Vasileia Petraki had just installed the Notify Me app and reached out to support. Agent Mason reviewed the widget setup, confirmed everything was configured correctly and matching the store's design, and the merchant expressed satisfaction. The conversation ended with the merchant agreeing to and completing a review.
"Thank you all a perfect 🤩"
Timeline¶
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-20 11:29:56 | +0s | — |
| Handed to human (Mason) | 2026-04-20 11:29:58 | +2s | +0s |
| First reply to customer | 2026-04-20 11:31:13 | +1m 17s | +1m 15s |
| Review requested by Mason | 2026-04-20 12:24:18 | +54m 22s | +54m 20s |
| Conversation closed | 2026-04-21 08:22:33 | +20h 52m | +20h 52m |
| Review posted ⭐⭐⭐⭐⭐ | 2026-04-20 18:31:35 | +7h 1m | +7h 1m |
Issues raised¶
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | New app installation check | Merchant had just installed Notify Me and the agent proactively reviewed the widget setup to ensure everything was configured correctly. | yes |
Fin AI¶
Did not participate.
Review request¶
- Asked: Yes — +54m 22s after conversation start (+54m 20s after human handoff)
- Requested by: Mason
- Merchant agreed: yes
Review received¶
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-20 18:31:35 UTC
- Time from ask to review publish: +6h 7m
- Time from conversation start to publish: +7h 1m
- Match method:
ok - Shop name on review: Lille Lys Candles
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics¶
- Messages: 10 (3 customer, 12 admin)
- Internal notes: 1
- Word count: customer 48, admins 262
- Total handling time (Intercom): +19m 16s
- Reopens: 0
- Assignments: 2
People involved¶
- Agents who worked on it: 2 (Mason, Mo Ramez)
- Primary assignee: Mason
- Team / Inbox: Proactive
Tags & Topics¶
- Tags: Started by Proactive, Notify Me - asked for review
- Topics: NM - Asked for review, NM - New Installation - Proactive
Intercom-side signals¶
- Intercom CX Score (AI grading): 5 / 5
- Explanation: The customer had a positive experience with the teammate's helpful support and expressed strong satisfaction with the product and service, culminating in leaving a positive review.
Sentiment & Resolution¶
- Sentiment: very_positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: —