Conversation 215473981608820 — Bee My Clothes 🐝 ⭐⭐⭐⭐⭐
🔗 Open conversation in Intercom · 🔗 Open review ticket · 🔗 Visit Shopify store
Overview
- Merchant: Karla Chávez —
beemyclothes@gmail.com (personal address on a free email provider)
- Store: rkeug1-wz.myshopify.com · 🌍 Guadalupe, Zacatecas, Mexico
- App: Notify Me!
- Channel: customer_initiated · Language: English
Store profile
- Shopify plan: Basic
- Currency: MXN
- Store created on Shopify: 2025-05-16
App usage — Notify Me!
- Notify Me! plan: Starter (YEARLY)
- Installed on: 2026-04-19 17:22:20 UTC
- Install to conversation start: 14 minutes before this conversation
- Status: FROZEN
- Total back-in-stock requests received: 0
Summary
Karla Chávez, a new merchant who had just installed the Notify Me app, needed help with the widget not appearing on her store and had a concern about an unexpected billing notification. The agent resolved the widget visibility issue (it was a browser cache problem with Chrome) and reassured Karla about the trial period charge. The agent also went above and beyond to help Karla customize her email templates with a branded color palette, applying changes across all eligible emails in her plan.
"i really need some help cuz im getting frustrated by not being able to see the notify me button"
Timeline
| event |
time (UTC) |
from start |
from handoff |
| Conversation started |
2026-04-19 17:36:33 |
+0s |
— |
| Handed to human (Dela) |
2026-04-19 17:36:34 |
+1s |
+0s |
| First reply to customer |
2026-04-19 17:36:53 |
+20s |
+19s |
| Review requested by Dela |
2026-04-21 16:58:56 |
+1d 23h |
+1d 23h |
| Conversation closed |
2026-04-25 17:01:10 |
+5d 23h |
+5d 23h |
| Review posted ⭐⭐⭐⭐⭐ |
2026-04-22 02:16:53 |
+2d 8h |
+2d 8h |
Issues raised
| # |
Category |
Sub-category |
What was asked |
Resolved |
| 1 |
Technical Bug |
Widget not appearing |
The merchant could not see the Notify Me button on her store products. |
yes |
| 2 |
Billing |
Unexpected charge notification |
The merchant received a bank notification about being charged the annual plan price despite being on a 7-day free trial. |
yes |
| 3 |
How-To / Setup |
Email template customization |
The merchant wanted to know how to personalize the emails sent to customers and customize the color palette to match her brand. |
yes |
Fin AI
Did not participate.
Review request
- Asked: Yes — +1d 23h after conversation start (+1d 23h after human handoff)
- Requested by: Dela
- Merchant agreed: yes
Review received
⭐⭐⭐⭐⭐ 5 / 5
- Posted: 2026-04-22 02:16:53 UTC
- Time from ask to review publish: +9h 17m
- Time from conversation start to publish: +2d 8h
- Match method:
ok
- Shop name on review: Bee My Clothes 🐝
- App listed on review: Notify! Back in Stock|PreOrder
Review text: (empty — merchant only gave a star rating, no written feedback)
Statistics
- Messages: 77 (27 customer, 55 admin)
- Internal notes: 3
- Word count: customer 502, admins 673
- Total handling time (Intercom): +6h 0m
- Reopens: 1
- Assignments: 2
People involved
- Agents who worked on it: 5 (Dela, Grace, Miles, Mo Ramez, Rick)
- Primary assignee: Dela
- Team / Inbox: Proactive
- Tags: Started by Proactive, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- Topics: NM - Asked for review, NM - New Installation - Proactive, password-protected
- Intercom CX Score (AI grading): 4 / 5
- Explanation: The customer experienced initial frustration with the product's widget not appearing but received high-quality, helpful support from the teammate who assisted with setup and customization, resulting in a positive resolution.
Sentiment & Resolution
- Sentiment: positive
- Resolution status: resolved
- Refund discussed: no
- Competitors mentioned: —
- External blockers: - Thank-you email customization not available on merchant's current plan
Full transcript
Click to expand — 77 messages
**[2026-04-19 17:36:33] user/Karla Chávez [source]**
> I just installed Notify Me
**[2026-04-19 17:36:34] admin/Mo Ramez [note]**
> shopify_domain: rkeug1-wz.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True
**[2026-04-19 17:36:36] admin/Miles [note]**
> 🔒 This store is password-protected
**[2026-04-19 17:36:53] admin/Dela [assignment]**
> Hi Karla,
> Welcome to Notify Me! app this is Dela from the Customer Care team here 😊
> I was going to check the widget to ensure everything is perfectly set up, but I noticed your shop is password-protected.
> If you face any issues, please share your front store password with me, and I'll fix the issue for you in no time.🙂
>
> By the way, you can change the password later and we will no longer have access to your shop.🔐 Have a great time! Best,
**[2026-04-19 17:37:05] bot/Luna**
> Help Dela understand how they’re doing:
**[2026-04-19 17:37:05] bot/Luna**
> [Conversation Rating Request]
**[2026-04-19 17:37:24] user/Karla Chávez [open]**
> Hi, are you an actual person?
**[2026-04-19 17:37:40] admin/Dela**
> I am!😁
**[2026-04-19 17:42:30] admin/Dela**
> May I help you with something?
**[2026-04-19 17:49:46] user/Karla Chávez**
> oh great! thank you hahah, im still trying to finish setting everything up on my ending, as for now i dont think i have any questions cuz i also have the shopify ai and im askign everything there
**[2026-04-19 17:50:51] admin/Dela**
> No problem at all! Take your time and I'll be here if you faced questions. I can also check everything for you, I just need the fron pass of the store
**[2026-04-19 17:58:46] user/Karla Chávez**
> i actually have a question and i do think im gonna need help aftfer all cuz i cant add the widget to my store or to my items and then just now i got a notification on my bank account that says thst you tried to charged me for the anually price even tho im using the 7 days free
**[2026-04-19 18:00:58] admin/Dela**
> I'd be happy to help. And that must be the invoice but you won't be charged until the end of trial period
**[2026-04-19 18:01:32] admin/Dela**
> Also, if you've chosen the annual plan by mistake, you can switch in the trial period without actually paying for it
**[2026-04-20 04:57:35] user/Karla Chávez**
> im having a hard time using the widget cuz i keep trying to add the notification button and it doesnt appear
**[2026-04-20 05:04:39] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-04-20 14:31:37] user/Karla Chávez**
> Add context
**[2026-04-20 14:32:24] user/Karla Chávez**
> If you need the password to help me its aishoh , please, i really need some help cuz im getting frustrated by not being able to see the notify me button
**[2026-04-20 14:32:26] bot/Luna**
> Thanks! We’ll follow up as soon as we are back online.
**[2026-04-20 14:32:27] bot/Luna [note]**
> Please snooze the ticket for the assignee after they added their info.
**[2026-04-20 16:07:07] admin/Dela**
> Hey Karla, Thanks for your patience with me.
>
> I just checked your store and noticed the notify me button is appearing just fine. Here's an example: https://beemyclothes.com/products/winnie-the-pooh-varsity-bomber-jacket?variant=48858178978021&is_shop_owner=true
> [Image]
> If I'm missing something or you're having a hard time with a specific product, let me know, and I'll try fixing it for you.
>
> Bests,
**[2026-04-20 18:08:05] user/Karla Chávez**
> really? cuz i tried to check it from my computer and i cant see it
**[2026-04-20 18:08:23] user/Karla Chávez**
> and i keep refreshing it and it doesnt appear
**[2026-04-20 18:08:55] user/Karla Chávez**
> [Image]
**[2026-04-20 18:13:40] admin/Dela**
> That's weird! Can you please try hard refreshing your browser? Sometimes changes made to the website aren't always visible until you perform a hard refresh.
> To hard refresh on Google Chrome on Windows, there are two ways you can do it:
> 1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
> To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
> 1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key.
**[2026-04-20 18:14:14] user/Karla Chávez**
> i just tried to check it from safari instead of google chrome and it does appear on safari, so i think we should be good for now?
**[2026-04-20 18:14:56] user/Karla Chávez**
> can you explain me how can i personalize the emails i want my customers to receive? or should i ask the Shopify AI to help me with it instead? i dont want to waste your time
**[2026-04-20 18:20:54] admin/Dela**
> I tried different browsers as well and it seems to be fine. No need to worry
**[2026-04-20 18:21:13] admin/Dela**
> May I know what changes you want to make in the email template?
**[2026-04-20 18:22:12] user/Karla Chávez**
> Thank you! also not sure, since its my first time doing it i wasnt sure if everything was already pre done as a template for me to not having to do anything or if i had to do something for my clients to receive the emails
**[2026-04-20 18:24:07] admin/Dela**
> No problem at all! I'm here to help. Let me check your panel and be right back
**[2026-04-20 18:28:04] admin/Dela**
> I noticed you did a great job customizing the template so far:
> [Image]
**[2026-04-20 18:28:34] admin/Dela**
> We can change a few things so it matches your brand color pallete though
**[2026-04-20 18:28:47] admin/Dela**
> What do you think?
**[2026-04-20 18:29:11] user/Karla Chávez**
> i havent customizing it yet, thats how it was at the beginning, im customizing it rn haha, but yeah! customizing the color pallete would be amazing
**[2026-04-20 18:30:23] admin/Dela**
> Oh, I thought you did the translation :D
**[2026-04-20 18:31:20] admin/Dela**
> What color should I use? The yellow one?
**[2026-04-20 18:32:40] user/Karla Chávez**
> haha no! it was already like that, but yes i al changing it in spanish rn anyways hehe. about the color i dont know, do you think it may look too shiny? cuz i dont want it to look too much yk? ive been having a hard time w my color pallete cuz i love yellow and my brand uses like, those type of nature earth colores like yellow, white, beige, brown, light brown etc, but i dont want it to look too boring
**[2026-04-20 18:34:40] admin/Dela**
> Let's try out a few things together, then. What do you think about this?
> [Image]
**[2026-04-20 18:35:01] admin/Dela**
> If it's too flashy, then I'll take a few minutes to prepare a better one for you
**[2026-04-20 18:35:24] user/Karla Chávez**
> i like it but can i see a second option?
**[2026-04-20 18:35:42] admin/Dela**
> Sure! Let me work on it a bit and be back to you
**[2026-04-20 18:35:51] user/Karla Chávez**
> okay thank you!
**[2026-04-20 18:37:20] admin/Dela**
> Anytime!
**[2026-04-20 18:45:05] admin/Dela**
> Here's my second thought:
> [Image]
> Warm and earthy and yet not too flashy
**[2026-04-20 18:45:23] admin/Dela**
> It's a great combo with bees :D
**[2026-04-20 18:46:31] admin/Dela**
> If you were interested, I can do the same for all other buttons coming from our app to match the vibe:
> [Image]
**[2026-04-20 18:59:35] admin/Dela [note]**
> Option 1 — Honey & Oat (warmest, closest to current)
> - Primary: #C68A3C (deep honey/amber)
> - Secondary: #E0B978 (soft wheat)
> - Background: #FAF5EA (warm cream)
> - Text theme: Dark
> Option 2 — Honey & Sage (more "natural", a bit more interesting)
> - Primary: #B8842A (burnt honey)
> - Secondary: #8A9A6B (muted sage) — adds the "not boring" pop
> - Background: #F6F1E4 (oat)
> - Text theme: Dark
**[2026-04-20 21:03:56] user/Karla Chávez**
> i love it, can we do maybe the same color for the button but leaving the background white?
**[2026-04-20 21:11:01] bot/Luna**
> The agent you were working with is currently unavailable.
>
> Your message has been received and will be followed up as soon as they are back online.
> If you would like, you can add any relevant details now to help us resolve this faster.
**[2026-04-21 00:56:31] user/Karla Chávez**
> I can wait
**[2026-04-21 00:56:31] bot/Luna**
> Got it! We will reply here as soon as possible. Thanks for being patient with us. 🙌🏻
**[2026-04-21 00:56:32] bot/Luna [note]**
> Please snooze the ticket for the assignee.
**[2026-04-21 16:32:28] admin/Dela**
> I'm glad you liked it. I made some changes. Please check it out and let me know if it looks good.
> [Image] [Image]
**[2026-04-21 16:54:34] user/Karla Chávez**
> hi, thank you! ob the email is where i asked you if you could leave the background white
**[2026-04-21 16:54:56] admin/Dela**
> Oh, ok. Sorry
**[2026-04-21 16:54:59] user/Karla Chávez**
> is looking really pretty thank you!
**[2026-04-21 16:55:02] admin/Dela**
> I'll change it back now
**[2026-04-21 16:55:06] user/Karla Chávez**
> dont apologize, thank you
**[2026-04-21 16:55:24] admin/Dela**
> Thanks! Anything else I cna help you in the meantime?
**[2026-04-21 16:55:54] admin/Dela**
> Background is back to white
**[2026-04-21 16:56:09] user/Karla Chávez**
> can you also add the same pallet color for the suscription email?
**[2026-04-21 16:56:28] user/Karla Chávez**
> in fact, for all the emails
**[2026-04-21 16:56:52] admin/Dela**
> Sure!
**[2026-04-21 16:57:59] admin/Dela**
> Just did it for the reminder email but turned it off again cause it was off by defaukt
**[2026-04-21 16:58:15] admin/Dela**
> However, the Thank-you email is not included in your current plan.
**[2026-04-21 16:58:33] user/Karla Chávez**
> oh then thats okay thank you!
**[2026-04-21 16:58:44] admin/Dela**
> My pleasure!
**[2026-04-21 16:58:56] admin/Dela**
> Hey Karla, it was awesome helping you!
> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
> "Mentioning my name would be the cherry on top! 🍒
>
> You can write it here: Notify me! | Review Link
**[2026-04-21 16:59:12] user/Karla Chávez**
> ofc! thank you Dela
**[2026-04-21 16:59:46] admin/Dela**
> Thanks so much! I’d also love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈
**[2026-04-21 17:00:23] user/Karla Chávez**
> i did it just now!
**[2026-04-21 17:00:39] admin/Dela**
> Thanks so so much😍
**[2026-04-21 17:00:55] admin/Dela**
> Wish you a great day ahead!
**[2026-04-22 17:00:57] bot/Luna**
> Hey there,
>
> It looks like you're busy as we haven't heard back from you. Just a quick check-in to see if our previous message has reached you?
**[2026-04-25 17:01:10] bot/Luna**
> It's been a little while since we've heard from you so we're going to step away and wrap up for now...
> However, we are still here and ready to help - just give us a shout at anytime if you have follow-up questions or need anything clarified and we'll go from there.
> In the meantime, have a great day ahead! 👋🏻
**[2026-04-25 17:01:11] bot/Luna**
> [Conversation Rating Request]