---
conversation_id: "215474305035915"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474305035915?view=List"
shopify_domain: "dbdb2e-15.myshopify.com"
shopify_url: "https://dbdb2e-15.myshopify.com"
company_name: "Jolly Golf"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-14T15:42:39Z"
closed_at: "2026-05-21T20:36:39Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "9887316"
assignee_name: "Aaron"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Aaron", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Paul Czerwinski"
customer_email: "paul@jollygolf.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 168
seconds_to_first_admin_reply: 168
seconds_from_start_to_review_ask: 10962
seconds_from_handoff_to_review_ask: 10794
seconds_from_first_reply_to_review_ask: 10794
review_asked: true
review_ask_admin_name: "Aaron"
num_messages: 51
customer_message_count: 18
admin_message_count_total: 17
note_count: 15
customer_word_count: 147
admin_word_count: 537
count_reopens: 4
count_assignments: 3
handling_time_seconds: 17523
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474312278531"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474312278531?view=List"
review_rating: 5
review_posted_at: "2026-05-15T02:20:26Z"
seconds_from_ask_to_review: 27305
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474305035915 — Jolly Golf ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474305035915?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474312278531?view=List)  ·  🔗 [Visit Shopify store](https://dbdb2e-15.myshopify.com)

## Overview
- **Merchant:** Paul Czerwinski — `paul@jollygolf.com` (personal business email (likely the founder or a named employee))
- **Store:** dbdb2e-15.myshopify.com · 🌍 San Diego, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** USD
- **Store created on Shopify:** 2024-08-19

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-03-19 03:33:10 UTC
- **Install to conversation start:** 1 month before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 4
- **Wishlist items count:** 1

## Summary
Merchant Paul Czerwinski reported that the 'Notify Me' (Back in Stock) button was not appearing on out-of-stock product variants. After investigation, the support team identified that the store's theme prevented customers from selecting out-of-stock variants, which meant the widget was never triggered. The issue was resolved by enabling the app setting to display the widget when at least one variant is unavailable, and Paul also received guidance on how to customize the button label text.

> "That worked! Thank you so much! I'll test it but I think that is all I need!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 15:42:39 | +0s | — |
| Handed to human (Aaron) | 2026-05-14 15:45:27 | +2m 48s | +0s |
| First reply to customer | 2026-05-14 15:45:27 | +2m 48s | +0s |
| Review requested by Aaron | 2026-05-14 18:45:21 | +3h 2m | +2h 59m |
| Conversation closed | 2026-05-21 20:36:39 | +7d 4h | +7d 4h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-15 02:20:26 | +10h 37m | +10h 34m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Notify Me button not displaying | The merchant reported that the Back in Stock 'Notify Me' button was not showing on a product variant with zero inventory. | yes |
| 2 | How-To / Setup | Button label customization | The merchant asked where they could change the wording on the Notify Me button. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +3h 2m after conversation start (+2h 59m after human handoff)
- **Requested by:** Aaron
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-15 02:20:26 UTC
- **Time from ask to review publish:** +7h 35m
- **Time from conversation start to publish:** +10h 37m
- **Match method:** `ok`
- **Shop name on review:** Jolly Golf
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Aaron is the best - he was able to get an impossible feature working so we didn't miss any potential sales. He responded right away when I reached out to support. Thank you, Aaron!

## Statistics
- **Messages:** 51 (18 customer, 17 admin)
- **Internal notes:** 15
- **Word count:** customer 147, admins 537
- **Total handling time (Intercom):** +4h 52m
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 2 (Aaron, Stella)
- **Primary assignee:** Aaron
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced an issue with the Notify Me button not appearing for out-of-stock products. The AI Agent escalated the issue to a teammate, who provided a clear solution that resolved the problem. The customer expressed strong positive sentiment and gratitude throughout the interaction.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Theme does not allow customers to select out-of-stock variants, preventing the Back in Stock widget from being triggered

## Full transcript
<details>
<summary>Click to expand — 51 messages</summary>

**[2026-05-14 15:42:39] user/Paul Czerwinski [source]**

> I need advanced customization

**[2026-05-14 15:43:11] user/Paul Czerwinski**

> It seems like the "Notify Me" button is not showing up on the product that is at 0 inventory. Only pre order button displays

**[2026-05-14 15:43:16] bot/Luna**

> Hi Paul! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-14 15:43:27] user/Paul Czerwinski [open]**

> Back In Stock

**[2026-05-14 15:43:28] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-14 15:43:50] user/Paul Czerwinski [open]**

> https://jollygolf.com/products/the-purist-vintage for anything that is out of stock. In this case, Clark

**[2026-05-14 15:43:53] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-14 15:44:00] user/Paul Czerwinski [open]**

> https://jollygolf.com/products/the-purist-vintage?variant=47949747814648

**[2026-05-14 15:44:03] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-14 15:44:11] user/Paul Czerwinski [open]**

> No password

**[2026-05-14 15:44:28] user/Paul Czerwinski**

> and we do not need to customize the style, the button is set to show up and it is not appearing on the page

**[2026-05-14 15:44:31] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-14 15:44:31] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to paul@jollygolf.com.

**[2026-05-14 15:45:27] admin/Aaron**

> Hi Paul,
>  This is Aaron here from the team. I hope you are doing well.
>  I'm glad you reached out to us. Let me check this.

**[2026-05-14 15:46:21] user/Paul Czerwinski**

> Thanks

**[2026-05-14 15:51:57] admin/Aaron**

> Paul, can you check something in the settings of this product you shared with me? The Notify Me button shows only if these 3 conditions are met:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
>  You can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
>  [Image] I’ll be here to double-check everything once you’re ready. 🙏

**[2026-05-14 15:55:45] user/Paul Czerwinski**

> [Image] This looks right to me, let me know if there's something else

**[2026-05-14 16:03:02] admin/Aaron**

> The setting is fine! I need to check this with our team so it might take a while. Thanks for your waiting, Paul.

**[2026-05-14 16:03:29] admin/Aaron [note]**

> Stella we should give selectors?

**[2026-05-14 16:03:58] admin/Stella [note]**

> continue selling is off

**[2026-05-14 16:04:04] admin/Aaron [note]**

> Notify Me widget is not showing.

**[2026-05-14 16:04:14] admin/Stella [note]**

> wait nvm

**[2026-05-14 16:04:19] admin/Stella [note]**

> I thought it was preorder

**[2026-05-14 16:04:25] admin/Stella [note]**

> yes, it needs selectors

**[2026-05-14 16:06:37] user/Paul Czerwinski**

> Thanks, no problem

**[2026-05-14 17:30:31] admin/Aaron [note]**

> Stella

**[2026-05-14 17:34:51] admin/Stella [note]**

> JGOR25414SDL1

**[2026-05-14 17:38:41] admin/Stella [note]**

> [Image]

**[2026-05-14 17:38:52] admin/Stella [note]**

> [Image]

**[2026-05-14 17:40:49] admin/Stella [note]**

> [Image]

**[2026-05-14 17:41:08] admin/Stella [note]**

> [Image]

**[2026-05-14 17:41:36] admin/Stella [note]**

> This note was deleted

**[2026-05-14 17:46:09] admin/Stella [note]**

> https://jollygolf.com/products/good-fellow-golf-jolly-short-sleeve-t-shirt?variant=46289934942456

**[2026-05-14 17:47:10] admin/Stella [note]**

> uncloickable varient

**[2026-05-14 18:24:02] admin/Aaron**

> Hi again Paul, Thanks for being patient with me.I was checking this with our team. ​ The issue is caused by the theme’s variant behavior.
>  Our Back in Stock widget displays only when the customer selects a variant that is out of stock. However, your theme currently does not allow customers to select the out-of-stock variant, so the widget does not get triggered and will not appear on the product page. ​
>  There are two ways to resolve this:
>  1. The theme needs to be adjusted so customers can select out-of-stock variants. ​
> 2. You can enable this setting in the Back in Stock visibility screen: “Display the widget for all variants, if at least one variant is unavailable.”
>  [Image] That setting makes the widget display even when the selected variant is available, as long as at least one variant on the product is out of stock. It is useful for themes where customers cannot choose unavailable variants. Go to:
>  App admin → Back in Stock settings → Visibility → Edit → Widget display
> 
>  Once either of those changes is made, the Notify Me button should appear correctly.

**[2026-05-14 18:29:12] user/Paul Czerwinski**

> That worked! Thank you so much! I'll test it but I think that is all I need!

**[2026-05-14 18:30:21] user/Paul Czerwinski**

> And is there anywhere to change the wording on the button? I think it's fine but just curious what I missed

**[2026-05-14 18:32:42] admin/Aaron**

> So glad that it worked! You're welcome.😊

**[2026-05-14 18:37:02] admin/Aaron**

> Yes Paul, you can change the wording on the "Notify Me" button in the Notify Me! app.
> 
>  To do this:
> 
>  - Go to the Back in Stock tab in the Notify Me! app.
> - Select "Customize appearance"
>  [Image] - In the widget editor, look for the Content Tab or Button Label field.
> - Here, you can change the default “Notify Me” text to your preferred wording.(Button label)
>  [Image] - Save your changes to update the button text on your storefront.

**[2026-05-14 18:42:00] user/Paul Czerwinski**

> Thanks for all of your help!

**[2026-05-14 18:42:40] admin/Aaron**

> You're very welcome. Is there anything else, i can do for you?😊

**[2026-05-14 18:43:23] admin/Aaron**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-14 18:43:41] user/Paul Czerwinski**

> Sure

**[2026-05-14 18:45:21] admin/Aaron**

> I was wondering, can you make me happy by leaving us a review, before you go? :)
> 
>  Mentioning my name will be the cherry on top! 🍒😍 ﻿​﻿
>  To leave a review on Shopify, you can click on the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-14 18:45:44] user/Paul Czerwinski**

> Sure! On it

**[2026-05-14 18:47:46] admin/Aaron**

> Thank you so much!😍😍

**[2026-05-14 18:47:59] user/Paul Czerwinski**

> Done! You're welcome

**[2026-05-14 18:50:01] admin/Aaron**

> You literally made my day!!😍 May i know if you gave 5 stars? Because it takes a few days for Shopify to publish the review.

**[2026-05-14 18:55:24] user/Paul Czerwinski**

> Yes. You received 5 stars. Thanks!
>  [Image]

**[2026-05-14 19:01:11] admin/Aaron**

> Thank you again for all your kindness.😍

**[2026-05-14 19:01:31] user/Paul Czerwinski**

> no problem!

</details>
