---
conversation_id: "215473981608820"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215473981608820?view=List"
shopify_domain: "rkeug1-wz.myshopify.com"
shopify_url: "https://rkeug1-wz.myshopify.com"
company_name: "Bee My Clothes 🐝"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-19T17:36:33Z"
closed_at: "2026-04-25T17:01:10Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "MEX"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Grace", "Miles", "Mo Ramez", "Rick"]
agent_count: 5
agent_count_bucket: "3+"
customer_name: "Karla Chávez"
customer_email: "beemyclothes@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 20
seconds_from_start_to_review_ask: 170543
seconds_from_handoff_to_review_ask: 170542
seconds_from_first_reply_to_review_ask: 170523
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 77
customer_message_count: 27
admin_message_count_total: 55
note_count: 3
customer_word_count: 502
admin_word_count: 673
count_reopens: 1
count_assignments: 2
handling_time_seconds: 21639
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 4
review_ticket_id: "215474015332660"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474015332660?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-22T02:16:53Z"
seconds_from_ask_to_review: 33477
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473981608820 — Bee My Clothes 🐝 ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215473981608820?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474015332660?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://rkeug1-wz.myshopify.com)

## Overview
- **Merchant:** Karla Chávez — `beemyclothes@gmail.com` (personal address on a free email provider)
- **Store:** rkeug1-wz.myshopify.com · 🌍 Guadalupe, Zacatecas, Mexico
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** MXN
- **Store created on Shopify:** 2025-05-16

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-04-19 17:22:20 UTC
- **Install to conversation start:** 14 minutes before this conversation
- **Status:** FROZEN
- **Total back-in-stock requests received:** 0

## Summary
Karla Chávez, a new merchant who had just installed the Notify Me app, needed help with the widget not appearing on her store and had a concern about an unexpected billing notification. The agent resolved the widget visibility issue (it was a browser cache problem with Chrome) and reassured Karla about the trial period charge. The agent also went above and beyond to help Karla customize her email templates with a branded color palette, applying changes across all eligible emails in her plan.

> "i really need some help cuz im getting frustrated by not being able to see the notify me button"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-19 17:36:33 | +0s | — |
| Handed to human (Dela) | 2026-04-19 17:36:34 | +1s | +0s |
| First reply to customer | 2026-04-19 17:36:53 | +20s | +19s |
| Review requested by Dela | 2026-04-21 16:58:56 | +1d 23h | +1d 23h |
| Conversation closed | 2026-04-25 17:01:10 | +5d 23h | +5d 23h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-22 02:16:53 | +2d 8h | +2d 8h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Widget not appearing | The merchant could not see the Notify Me button on her store products. | yes |
| 2 | Billing | Unexpected charge notification | The merchant received a bank notification about being charged the annual plan price despite being on a 7-day free trial. | yes |
| 3 | How-To / Setup | Email template customization | The merchant wanted to know how to personalize the emails sent to customers and customize the color palette to match her brand. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1d 23h after conversation start (+1d 23h after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-22 02:16:53 UTC
- **Time from ask to review publish:** +9h 17m
- **Time from conversation start to publish:** +2d 8h
- **Match method:** `ok`
- **Shop name on review:** Bee My Clothes 🐝
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 77 (27 customer, 55 admin)
- **Internal notes:** 3
- **Word count:** customer 502, admins 673
- **Total handling time (Intercom):** +6h 0m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 5 (Dela, Grace, Miles, Mo Ramez, Rick)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, password-protected

## Intercom-side signals
- **Intercom CX Score (AI grading):** 4 / 5
  - Explanation: The customer experienced initial frustration with the product's widget not appearing but received high-quality, helpful support from the teammate who assisted with setup and customization, resulting in a positive resolution.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Thank-you email customization not available on merchant's current plan

## Full transcript
<details>
<summary>Click to expand — 77 messages</summary>

**[2026-04-19 17:36:33] user/Karla Chávez [source]**

> I just installed Notify Me

**[2026-04-19 17:36:34] admin/Mo Ramez [note]**

> shopify_domain: rkeug1-wz.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-19 17:36:36] admin/Miles [note]**

> 🔒 This store is password-protected

**[2026-04-19 17:36:53] admin/Dela [assignment]**

> Hi Karla, ﻿​﻿
>  Welcome to Notify Me! app this is Dela from the Customer Care team here 😊
>  I was going to check the widget to ensure everything is perfectly set up, but I noticed your shop is password-protected.
>  If you face any issues, please share your front store password with me, and I'll fix the issue for you in no time.🙂
> 
>  By the way, you can change the password later and we will no longer have access to your shop.🔐 ﻿​﻿ ﻿Have a great time! ﻿Best,

**[2026-04-19 17:37:05] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-04-19 17:37:05] bot/Luna**

> [Conversation Rating Request]

**[2026-04-19 17:37:24] user/Karla Chávez [open]**

> Hi, are you an actual person?

**[2026-04-19 17:37:40] admin/Dela**

> I am!😁

**[2026-04-19 17:42:30] admin/Dela**

> May I help you with something?

**[2026-04-19 17:49:46] user/Karla Chávez**

> oh great! thank you hahah, im still trying to finish setting everything up on my ending, as for now i dont think i have any questions cuz i also have the shopify ai and im askign everything there

**[2026-04-19 17:50:51] admin/Dela**

> No problem at all! Take your time and I'll be here if you faced questions. I can also check everything for you, I just need the fron pass of the store

**[2026-04-19 17:58:46] user/Karla Chávez**

> i actually have a question and i do think im gonna need help aftfer all cuz i cant add the widget to my store or to my items and then just now i got a notification on my bank account that says thst you tried to charged me for the anually price even tho im using the 7 days free

**[2026-04-19 18:00:58] admin/Dela**

> I'd be happy to help. And that must be the invoice but you won't be charged until the end of trial period

**[2026-04-19 18:01:32] admin/Dela**

> Also, if you've chosen the annual plan by mistake, you can switch in the trial period without actually paying for it

**[2026-04-20 04:57:35] user/Karla Chávez**

> im having a hard time using the widget cuz i keep trying to add the notification button and it doesnt appear

**[2026-04-20 05:04:39] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-20 14:31:37] user/Karla Chávez**

> Add context

**[2026-04-20 14:32:24] user/Karla Chávez**

> If you need the password to help me its aishoh , please, i really need some help cuz im getting frustrated by not being able to see the notify me button

**[2026-04-20 14:32:26] bot/Luna**

> Thanks! ​ We’ll follow up as soon as we are back online.

**[2026-04-20 14:32:27] bot/Luna [note]**

> Please snooze the ticket for the assignee after they added their info.

**[2026-04-20 16:07:07] admin/Dela**

> Hey Karla, Thanks for your patience with me.
> 
>  I just checked your store and noticed the notify me button is appearing just fine. Here's an example: https://beemyclothes.com/products/winnie-the-pooh-varsity-bomber-jacket?variant=48858178978021&amp;is_shop_owner=true
>  [Image]
>  If I'm missing something or you're having a hard time with a specific product, let me know, and I'll try fixing it for you.
> 
>  Bests,

**[2026-04-20 18:08:05] user/Karla Chávez**

> really? cuz i tried to check it from my computer and i cant see it

**[2026-04-20 18:08:23] user/Karla Chávez**

> and i keep refreshing it and it doesnt appear

**[2026-04-20 18:08:55] user/Karla Chávez**

> [Image]

**[2026-04-20 18:13:40] admin/Dela**

> That's weird! Can you please try hard refreshing your browser? Sometimes changes made to the website aren't always visible until you perform a hard refresh.
>  To hard refresh on Google Chrome on Windows, there are two ways you can do it:
>  1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
>  To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
>  1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key. ​

**[2026-04-20 18:14:14] user/Karla Chávez**

> i just tried to check it from safari instead of google chrome and it does appear on safari, so i think we should be good for now?

**[2026-04-20 18:14:56] user/Karla Chávez**

> can you explain me how can i personalize the emails i want my customers to receive? or should i ask the Shopify AI to help me with it instead? i dont want to waste your time

**[2026-04-20 18:20:54] admin/Dela**

> I tried different browsers as well and it seems to be fine. No need to worry

**[2026-04-20 18:21:13] admin/Dela**

> May I know what changes you want to make in the email template?

**[2026-04-20 18:22:12] user/Karla Chávez**

> Thank you! also not sure, since its my first time doing it i wasnt sure if everything was already pre done as a template for me to not having to do anything or if i had to do something for my clients to receive the emails

**[2026-04-20 18:24:07] admin/Dela**

> No problem at all! I'm here to help. Let me check your panel and be right back

**[2026-04-20 18:28:04] admin/Dela**

> I noticed you did a great job customizing the template so far:
>  [Image]

**[2026-04-20 18:28:34] admin/Dela**

> We can change a few things so it matches your brand color pallete though

**[2026-04-20 18:28:47] admin/Dela**

> What do you think?

**[2026-04-20 18:29:11] user/Karla Chávez**

> i havent customizing it yet, thats how it was at the beginning, im customizing it rn haha, but yeah! customizing the color pallete would be amazing

**[2026-04-20 18:30:23] admin/Dela**

> Oh, I thought you did the translation :D

**[2026-04-20 18:31:20] admin/Dela**

> What color should I use? The yellow one?

**[2026-04-20 18:32:40] user/Karla Chávez**

> haha no! it was already like that, but yes i al changing it in spanish rn anyways hehe. about the color i dont know, do you think it may look too shiny? cuz i dont want it to look too much yk? ive been having a hard time w my color pallete cuz i love yellow and my brand uses like, those type of nature earth colores like yellow, white, beige, brown, light brown etc, but i dont want it to look too boring

**[2026-04-20 18:34:40] admin/Dela**

> Let's try out a few things together, then. What do you think about this?
>  [Image]

**[2026-04-20 18:35:01] admin/Dela**

> If it's too flashy, then I'll take a few minutes to prepare a better one for you

**[2026-04-20 18:35:24] user/Karla Chávez**

> i like it but can i see a second option?

**[2026-04-20 18:35:42] admin/Dela**

> Sure! Let me work on it a bit and be back to you

**[2026-04-20 18:35:51] user/Karla Chávez**

> okay thank you!

**[2026-04-20 18:37:20] admin/Dela**

> Anytime!

**[2026-04-20 18:45:05] admin/Dela**

> Here's my second thought:
>  [Image]
>  Warm and earthy and yet not too flashy

**[2026-04-20 18:45:23] admin/Dela**

> It's a great combo with bees :D

**[2026-04-20 18:46:31] admin/Dela**

> If you were interested, I can do the same for all other buttons coming from our app to match the vibe:
>  [Image]

**[2026-04-20 18:59:35] admin/Dela [note]**

> Option 1 — Honey &amp; Oat (warmest, closest to current)
>  - Primary: #C68A3C (deep honey/amber)
> - Secondary: #E0B978 (soft wheat)
> - Background: #FAF5EA (warm cream)
> - Text theme: Dark
>  Option 2 — Honey &amp; Sage (more "natural", a bit more interesting)
>  - Primary: #B8842A (burnt honey)
> - Secondary: #8A9A6B (muted sage) — adds the "not boring" pop
> - Background: #F6F1E4 (oat)
> - Text theme: Dark

**[2026-04-20 21:03:56] user/Karla Chávez**

> i love it, can we do maybe the same color for the button but leaving the background white?

**[2026-04-20 21:11:01] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-21 00:56:31] user/Karla Chávez**

> I can wait

**[2026-04-21 00:56:31] bot/Luna**

> Got it! We will reply here as soon as possible. ​ Thanks for being patient with us. 🙌🏻

**[2026-04-21 00:56:32] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-04-21 16:32:28] admin/Dela**

> I'm glad you liked it. I made some changes. Please check it out and let me know if it looks good.
>  [Image] [Image]

**[2026-04-21 16:54:34] user/Karla Chávez**

> hi, thank you! ob the email is where i asked you if you could leave the background white

**[2026-04-21 16:54:56] admin/Dela**

> Oh, ok. Sorry

**[2026-04-21 16:54:59] user/Karla Chávez**

> is looking really pretty thank you!

**[2026-04-21 16:55:02] admin/Dela**

> I'll change it back now

**[2026-04-21 16:55:06] user/Karla Chávez**

> dont apologize, thank you

**[2026-04-21 16:55:24] admin/Dela**

> Thanks! Anything else I cna help you in the meantime?

**[2026-04-21 16:55:54] admin/Dela**

> Background is back to white

**[2026-04-21 16:56:09] user/Karla Chávez**

> can you also add the same pallet color for the suscription email?

**[2026-04-21 16:56:28] user/Karla Chávez**

> in fact, for all the emails

**[2026-04-21 16:56:52] admin/Dela**

> Sure!

**[2026-04-21 16:57:59] admin/Dela**

> Just did it for the reminder email but turned it off again cause it was off by defaukt

**[2026-04-21 16:58:15] admin/Dela**

> However, the Thank-you email is not included in your current plan.

**[2026-04-21 16:58:33] user/Karla Chávez**

> oh then thats okay thank you!

**[2026-04-21 16:58:44] admin/Dela**

> My pleasure!

**[2026-04-21 16:58:56] admin/Dela**

> Hey Karla, it was awesome helping you!
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-21 16:59:12] user/Karla Chávez**

> ofc! thank you Dela

**[2026-04-21 16:59:46] admin/Dela**

> Thanks so much! I’d also love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-04-21 17:00:23] user/Karla Chávez**

> i did it just now!

**[2026-04-21 17:00:39] admin/Dela**

> Thanks so so much😍

**[2026-04-21 17:00:55] admin/Dela**

> Wish you a great day ahead!

**[2026-04-22 17:00:57] bot/Luna**

> Hey there,
> 
>  It looks like you're busy as we haven't heard back from you. Just a quick check-in to see if our previous message has reached you?

**[2026-04-25 17:01:10] bot/Luna**

> It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here and ready to help - just give us a shout at anytime if you have follow-up questions or need anything clarified and we'll go from there. ​
>  In the meantime, have a great day ahead! 👋🏻

**[2026-04-25 17:01:11] bot/Luna**

> [Conversation Rating Request]

</details>
