---
conversation_id: "215474048118966"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474048118966?view=List"
shopify_domain: "0ixtix-11.myshopify.com"
shopify_url: "https://0ixtix-11.myshopify.com"
company_name: "Oya Nails"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-24T12:50:22Z"
closed_at: "2026-04-24T14:11:38Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "CAN"
region_source: "contact_location"
assignee_admin_id: "7253717"
assignee_name: "Miles"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Miles", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "OYA Nails Jeanpierre"
customer_email: "info.oyanails@gmail.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 56
seconds_from_start_to_review_ask: 2473
seconds_from_handoff_to_review_ask: 2472
seconds_from_first_reply_to_review_ask: 2417
review_asked: true
review_ask_admin_name: "Miles"
num_messages: 66
customer_message_count: 29
admin_message_count_total: 37
note_count: 1
customer_word_count: 305
admin_word_count: 746
count_reopens: 0
count_assignments: 2
handling_time_seconds: 4848
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474053350304"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474053350304?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-24T18:26:53Z"
seconds_from_ask_to_review: 17718
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474048118966 — Oya Nails ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474048118966?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474053350304?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://0ixtix-11.myshopify.com)

## Overview
- **Merchant:** OYA Nails Jeanpierre — `info.oyanails@gmail.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** 0ixtix-11.myshopify.com · 🌍 Halifax, Nova Scotia, Canada
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** CAD
- **Store created on Shopify:** 2025-08-31

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-24 12:44:33 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 93
- **Wishlist items count:** 17

## Summary
A new merchant (OYA Nails) installed the Notify Me app and had several setup and feature questions, including setting a low stock threshold and adding Notify Me buttons to collection and home pages. The agent resolved the technical issues with the widget not appearing on certain pages, granted free access to premium features, clarified discount options for paid plans, and the merchant left a 5-star review.

> "I have already made the 5 start review hahah"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 12:50:22 | +0s | — |
| Handed to human (Miles) | 2026-04-24 12:50:23 | +1s | +0s |
| First reply to customer | 2026-04-24 12:51:18 | +56s | +55s |
| Review requested by Miles | 2026-04-24 13:31:35 | +41m 13s | +41m 12s |
| Conversation closed | 2026-04-24 14:11:38 | +1h 21m | +1h 21m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 18:26:53 | +5h 36m | +5h 36m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Low stock threshold configuration | The merchant asked if the Low Stock warning can be set to only appear when inventory is 10 units or fewer. | yes |
| 2 | Feature Request | Notify Me button on collection and home pages | The merchant asked if the Notify Me button could appear on the homepage and collection pages, not just individual product pages. | yes |
| 3 | Technical Bug | Notify Me button not appearing on sold-out products | The merchant reported that the Notify Me button was not showing on two sold-out products on the homepage and collection page. | yes |
| 4 | Billing | Discount on annual plan | The merchant asked whether an additional discount beyond 60% off the first month could be applied to an annual plan. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +41m 13s after conversation start (+41m 12s after human handoff)
- **Requested by:** Miles
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 18:26:53 UTC
- **Time from ask to review publish:** +4h 55m
- **Time from conversation start to publish:** +5h 36m
- **Match method:** `ok`
- **Shop name on review:** Oya Nails
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I had an amazing experience! Miles provided outstanding service very helpful, responsive, and professional. The app is super easy to use, and the overall experience has been exceptional.

## Statistics
- **Messages:** 66 (29 customer, 37 admin)
- **Internal notes:** 1
- **Word count:** customer 305, admins 746
- **Total handling time (Intercom):** +1h 20m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Miles, Mo Ramez)
- **Primary assignee:** Miles
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer explored Notify Me features and pricing with the teammate's helpful guidance. A product bug was reported and promptly fixed by the teammate, leading to a positive resolution.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Notify Me button not appearing on customized theme collection pages due to theme incompatibilities
- Discount codes cannot be applied to annual Shopify plans due to Shopify billing limitations

## Full transcript
<details>
<summary>Click to expand — 66 messages</summary>

**[2026-04-24 12:50:22] user/OYA Nails Jeanpierre [source]**

> I just installed Notify Me

**[2026-04-24 12:50:23] admin/Mo Ramez [note]**

> shopify_domain: 0ixtix-11.myshopify.com
> app_embed_is_activated: False
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-24 12:51:18] admin/Miles**

> Hi OYA, ﻿​﻿
>  Welcome to Notify Me! This is Miles from our Customer Care team, and yes, I’m a real human here to help 😊

**[2026-04-24 12:51:20] admin/Miles**

> I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-24 12:54:59] user/OYA Nails Jeanpierre**

> is it possible to have low stock only apear when there is only 10 product ?

**[2026-04-24 12:55:49] admin/Miles**

> Yes, it is possible to have the Low Stock warning appear only when there are 10 products or fewer in stock.
> 
>  To do this:
>  - Open your Notify Me panel.
> - Go to the Low Stock section.
> - Click Settings.
> - Choose to display the stock counter according to each product’s actual inventory level.
> - Set your preferred low stock threshold to 10.
> - Save your changes.
>  This feature is only available on paid plans. Is that something you can consider?

**[2026-04-24 12:57:44] user/OYA Nails Jeanpierre**

> I have just download the app but I think I will consider

**[2026-04-24 12:58:28] admin/Miles**

> That totally makes sense! If you like, I'd be more than happy to give you free lifetime access to this feature.

**[2026-04-24 12:58:50] admin/Miles**

> It only takes a minute to do this and as I said, it's absolutely free of charge.

**[2026-04-24 13:00:58] user/OYA Nails Jeanpierre**

> Yes, thank you! While I was browsing the app, I was wondering if it would be possible to have a “Notify Me” button not only on individual product pages, but also on the main “All Products” page.

**[2026-04-24 13:04:48] admin/Miles**

> By main, do you mean your homepage or collection page?

**[2026-04-24 13:05:37] user/OYA Nails Jeanpierre**

> both

**[2026-04-24 13:06:18] user/OYA Nails Jeanpierre**

> when you can see multiples product on one page

**[2026-04-24 13:06:23] user/OYA Nails Jeanpierre**

> and add to cart

**[2026-04-24 13:07:26] admin/Miles**

> They can be activated separately and again, on our higher plans 😅
>  If you could select one feature to access for free, which one would you choose?

**[2026-04-24 13:08:35] user/OYA Nails Jeanpierre**

> no problem good to know it is possible

**[2026-04-24 13:09:09] user/OYA Nails Jeanpierre**

> i would chose the product page one :)

**[2026-04-24 13:09:38] admin/Miles**

> The low stock threshold?

**[2026-04-24 13:09:59] user/OYA Nails Jeanpierre**

> the notify

**[2026-04-24 13:12:50] admin/Miles**

> I see. Just kindly note that the Notify Me button can be added by default to the product pages on the free plan.

**[2026-04-24 13:15:37] admin/Miles**

> So you can pick a different one if you like.

**[2026-04-24 13:17:28] user/OYA Nails Jeanpierre**

> home page/collection pages

**[2026-04-24 13:20:25] admin/Miles**

> I'm looking into this now.
>  [GIF]

**[2026-04-24 13:21:11] user/OYA Nails Jeanpierre**

> [GIF]

**[2026-04-24 13:23:43] admin/Miles**

> I gave you access to all three features 😅
>  Notify Me on collection pages
>  Notify Me on the home page
>  Low stock threshold
> 
>  Enjoy it my friend! 😊

**[2026-04-24 13:23:49] admin/Miles**

> I’m always here to help 😊
>  Is there anything else you’d like me to take care of for you?

**[2026-04-24 13:25:14] user/OYA Nails Jeanpierre**

> thank you very much!

**[2026-04-24 13:25:26] user/OYA Nails Jeanpierre**

> I think we’ll probably move to a paid plan eventually I just need to discuss it with my team first. Do you offer any kind of free trial (like a week or a month) for new subscriptions, especially if we decide to pay for a full year upfront?

**[2026-04-24 13:26:18] admin/Miles**

> You got it! It's my pleasure to help!
> 
>  We have a one-week free trial on all plans and 60% off for your first month! So it's a risk-free upgrade for you.

**[2026-04-24 13:27:25] user/OYA Nails Jeanpierre**

> ok perfect it is a code or automatic?

**[2026-04-24 13:27:49] admin/Miles**

> It's already activated on your plan 😊

**[2026-04-24 13:31:35] admin/Miles**

> Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review! 🙈😍

**[2026-04-24 13:31:40] admin/Miles**

> I promise it would just take less than 1 minute and 2 clicks, but helps me A LOT... 🙏
>  May I share the link with you? ⚡

**[2026-04-24 13:35:43] user/OYA Nails Jeanpierre**

> yeah sure I can do that, and also I have just check on my store and 2 of my product that are sold out on home page an dcollection page th notify me button do not apear

**[2026-04-24 13:36:19] admin/Miles**

> No worries. I'll check it right away.

**[2026-04-24 13:36:35] user/OYA Nails Jeanpierre**

> thank you

**[2026-04-24 13:36:47] user/OYA Nails Jeanpierre**

> you can send th elink also for the review

**[2026-04-24 13:37:49] admin/Miles**

> Thanks so much for considering it! 😍😌
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  Here’s the direct link for you:
>  ﻿​🔗 ﻿​﻿Notify me! Review Link
> 
>  Oh, and if you mention my name, I’ll be over the moon when I'm reading it 🌙
>  [Image]

**[2026-04-24 13:38:05] user/OYA Nails Jeanpierre**

> and let me know if ou can do better than 60% off the first month if we buy the pais plans for the whole year😊

**[2026-04-24 13:38:44] admin/Miles**

> I'll also check this and do my best for you before you upgrade your plan 😍

**[2026-04-24 13:39:34] user/OYA Nails Jeanpierre**

> [GIF]

**[2026-04-24 13:42:35] admin/Miles**

> Can you please check the homepage again?

**[2026-04-24 13:43:01] admin/Miles**

> I'll attach a screenshot for your ultimate convenience.
>  [Image]

**[2026-04-24 13:44:55] user/OYA Nails Jeanpierre**

> [Image]

**[2026-04-24 13:45:08] user/OYA Nails Jeanpierre**

> home page is good but view all page is off

**[2026-04-24 13:45:24] admin/Miles**

> I'll fix it now 🙌

**[2026-04-24 13:45:34] admin/Miles**

> Can you please share its URL?

**[2026-04-24 13:45:35] user/OYA Nails Jeanpierre**

> when I will add product will it bug everytime?

**[2026-04-24 13:45:51] user/OYA Nails Jeanpierre**

> https://oyanails.com/collections/all?page=2

**[2026-04-24 13:47:15] admin/Miles**

> No, this is due to minor incompatibilities that will be resolved shortly. This issue typically does not occur with standard Shopify themes, but since your theme is slightly customized, it requires some adjustments.

**[2026-04-24 13:49:48] admin/Miles**

> It's fixed. Please check it now 🙏
>  [Image]

**[2026-04-24 13:50:41] user/OYA Nails Jeanpierre**

> perfect thank you

**[2026-04-24 13:50:54] admin/Miles**

> You're most welcome! It's my honor to help you 💚

**[2026-04-24 13:51:09] admin/Miles**

> Let me check the plans now. Also, since Shopify usually takes 1-2days to publish reviews, can I expect it to be a 5-star one? 🥹

**[2026-04-24 13:55:53] user/OYA Nails Jeanpierre**

> I have already made the 5 start review hahah

**[2026-04-24 13:56:00] user/OYA Nails Jeanpierre**

> [Image]

**[2026-04-24 13:58:08] admin/Miles**

> Thank you for your kindness! 😍
> 
>  Unfortunately, our annual plans do not include the option to add a discount code. Due to the way Shopify calculates these plans, this feature is not available. If you visit the plans page, you will see that the discount code field only appears when selecting the monthly payment option.

**[2026-04-24 13:59:48] admin/Miles**

> I apologize for the inconvenience. Our annual plans are structured so that you pay for 10 months and save the cost of 2 months compared to monthly plans. If you prefer to continue with monthly payments, I can offer you an exclusive 50% discount for the next 3 months. Would that work for you?

**[2026-04-24 14:00:55] user/OYA Nails Jeanpierre**

> no problem😊 what would be the best option ?

**[2026-04-24 14:02:05] admin/Miles**

> Honestly, the annual option is better as it gives you 2 months free when you compare it to monthly plans.

**[2026-04-24 14:04:49] user/OYA Nails Jeanpierre**

> ok perfect I we will prob good with this one, is there a limit of time to get the offer ? ​

**[2026-04-24 14:11:04] admin/Miles**

> No. You'll have that offer for a while, so no need to rush.

**[2026-04-24 14:11:28] admin/Miles**

> If you have any other questions or require further assistance, please don’t hesitate to let us know. 💚

**[2026-04-24 14:11:33] admin/Miles**

> [GIF]

**[2026-04-24 14:11:49] bot/Luna**

> Help Miles understand how they’re doing:

**[2026-04-24 14:11:50] bot/Luna**

> [Conversation Rating Request]

</details>
