---
conversation_id: "215474375450836"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474375450836?view=List"
shopify_domain: "8-yards.myshopify.com"
shopify_url: "https://8-yards.myshopify.com"
company_name: "8-yards"
is_vip: true
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-20T10:13:59Z"
closed_at: "2026-05-20T20:22:34Z"
state: "closed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Chat 1"
team_id: 7907909
all_admins_involved: ["Sam"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Hamish Robertson"
customer_email: "hamish@8yards.co.uk"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 37
seconds_to_first_admin_reply: 37
seconds_from_start_to_review_ask: 480
seconds_from_handoff_to_review_ask: 443
seconds_from_first_reply_to_review_ask: 443
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 21
customer_message_count: 6
admin_message_count_total: 12
note_count: 1
customer_word_count: 44
admin_word_count: 223
count_reopens: 0
count_assignments: 3
handling_time_seconds: 9005
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474381687417"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474381687417"
review_rating: 5
review_posted_at: "2026-05-20T18:23:29Z"
seconds_from_ask_to_review: 28890
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474375450836 — 8-yards ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474375450836?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474381687417)  ·  🔗 [Visit Shopify store](https://8-yards.myshopify.com)

## Overview
- **Merchant:** Hamish Robertson — `hamish@8yards.co.uk` (personal business email (likely the founder or a named employee))
- **Store:** 8-yards.myshopify.com 💎 **VIP** · 🌍 Lucknow, Uttar Pradesh, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Plus
- **Currency:** GBP
- **Store created on Shopify:** 2025-12-16
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-03-23 06:57:02 UTC
- **Install to conversation start:** 1 month before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 18
- **Wishlist items count:** 11

## Summary
Merchant Hamish Robertson asked whether pre-order purchase options could be applied to products in bulk rather than individually. Agent Sam explained the three conditions required and provided guidance on using Shopify's bulk editing process, noting that inventory settings would need to be handled separately. The merchant resolved the inventory part via bulk export and confirmed the issue was sorted.

> "i did inventory through bulk export"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 10:13:59 | +0s | — |
| Handed to human (Sam) | 2026-05-20 10:14:36 | +37s | +0s |
| First reply to customer | 2026-05-20 10:14:36 | +37s | +0s |
| Review requested by Sam | 2026-05-20 10:21:59 | +8m 0s | +7m 23s |
| Conversation closed | 2026-05-20 20:22:34 | +10h 8m | +10h 7m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-20 18:23:29 | +8h 9m | +8h 8m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Bulk apply pre-order purchase options | The merchant wanted to know if pre-order selling plans could be added to multiple products in bulk rather than one at a time. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +8m 0s after conversation start (+7m 23s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-20 18:23:29 UTC
- **Time from ask to review publish:** +8h 1m
- **Time from conversation start to publish:** +8h 9m
- **Match method:** `ok`
- **Shop name on review:** 8-yards
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 21 (6 customer, 12 admin)
- **Internal notes:** 1
- **Word count:** customer 44, admins 223
- **Total handling time (Intercom):** +2h 30m
- **Reopens:** 0
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Chat 1

## Tags & Topics
- **Tags:** NM-VIP-Merchant, Expected reply time sent
- **Topics:** NM - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer inquired about adding pre-order options in bulk. The AI Agent initially deferred to the team, and the teammate provided clear, helpful instructions that resolved the customer's issue efficiently.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Inventory settings cannot be edited within the bulk purchase-option workflow and must be handled separately via bulk export

## Full transcript
<details>
<summary>Click to expand — 21 messages</summary>

**[2026-05-20 10:13:59] user/Hamish Robertson [source]**

> hello, can we add pre order to purchase options to a bulk of products instead of individually adding to each item?

**[2026-05-20 10:14:05] bot/Luna**

> Hi there,
>  Thanks for reaching out. The team will get back to you as soon as possible! ​
>  In the meantime, could you please add any extra details or examples that may help us assist you better? For example, screenshots, relevant URLs, or the steps you followed. ​
>  This will help our team understand the issue or question and resolve it faster.

**[2026-05-20 10:14:05] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to hamish@8yards.co.uk.

**[2026-05-20 10:14:06] bot/Luna [note]**

> 🚨💎 VIP Merchant 💎🚨
>  This merchant is either on Shopify Plus or has the VIP company tag. Please prioritize this conversation.

**[2026-05-20 10:14:36] admin/Sam**

> Hi Hamish,
>  This is Sam here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-20 10:14:54] user/Hamish Robertson**

> good thanks, hope you are too!

**[2026-05-20 10:18:24] admin/Sam**

> Thank you. 🙏
>  For pre-order selling plan to be added to a product, all these three conditions should be applied to variants:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  If you have a large number of products, you can do this in bulk by following this process:
>  [Image]

**[2026-05-20 10:19:49] admin/Sam**

> The only issue is that inventory is not listed among the settings here.

**[2026-05-20 10:19:55] user/Hamish Robertson**

> brilliant, thank you

**[2026-05-20 10:20:06] admin/Sam**

> You're most welcome.

**[2026-05-20 10:20:15] user/Hamish Robertson**

> i did inventory through bulk export

**[2026-05-20 10:20:25] admin/Sam**

> Great then!

**[2026-05-20 10:20:55] admin/Sam**

> Is there anything else I can help with? 😊

**[2026-05-20 10:21:40] user/Hamish Robertson**

> no all good thanks

**[2026-05-20 10:21:59] admin/Sam**

> My pleasure. ✨
>  By the way, if you're satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below:
>  ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-20 10:31:24] admin/Sam**

> Are we still connected?

**[2026-05-20 10:32:11] user/Hamish Robertson**

> no, shouldnt be :)

**[2026-05-20 10:32:58] admin/Sam**

> Oh
>  I was just wondering if I should be looking forward to your kind words in a feedback. :)
>  ​﻿﻿​﻿Notify me! | Review Link

**[2026-05-20 12:42:13] admin/Sam [note]**

> 😒

**[2026-05-20 20:22:45] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-20 20:22:46] bot/Luna**

> [Conversation Rating Request]

</details>
