---
conversation_id: "215474207005903"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474207005903?sidebar_tab=details&view=List"
shopify_domain: "h0znj6-qi.myshopify.com"
shopify_url: "https://h0znj6-qi.myshopify.com"
company_name: "Mind Matter Miracles"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-07T05:07:44Z"
closed_at: "2026-05-14T05:06:17Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "DEU"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Melissa", "Miles", "Mo Ramez", "Rick"]
agent_count: 5
agent_count_bucket: "3+"
customer_name: "Simten Harika Kesir"
customer_email: "iam@mindmattermiracles.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 409
seconds_from_start_to_review_ask: 2553
seconds_from_handoff_to_review_ask: 2552
seconds_from_first_reply_to_review_ask: 2144
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 64
customer_message_count: 23
admin_message_count_total: 43
note_count: 5
customer_word_count: 258
admin_word_count: 937
count_reopens: 0
count_assignments: 4
handling_time_seconds: 10540
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474209032484"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474209032484?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-07T10:30:52Z"
seconds_from_ask_to_review: 16835
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474207005903 — Mind Matter Miracles ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474207005903?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474209032484?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://h0znj6-qi.myshopify.com)

## Overview
- **Merchant:** Simten Harika Kesir — `iam@mindmattermiracles.com` (personal business email (likely the founder or a named employee))
- **Store:** h0znj6-qi.myshopify.com · 🌍 Munich, Bavaria, Germany
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2025-08-21
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-05-07 05:02:14 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 167
- **Wishlist items count:** 53

## Summary
Merchant Simten installed the Notify Me app primarily to enable back-in-stock email notifications and also wanted the wishlist button visible on product grids and the homepage. Rick helped move the wishlist button to the header, enabled it on collection pages, and arranged for the homepage feature (normally a Rocket-plan feature) to be unlocked on the Standard plan. Toward the end, Simten clarified they actually wanted the 'Notify Me' back-in-stock button visible directly on the collection grid, which turned out to still be disabled — agent Dela offered to enable it, but the merchant did not respond, leaving this final issue unresolved.

> "I personally cant see it though on the webpage. The integration might take some time?"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-07 05:07:44 | +0s | — |
| Handed to human (Dela) | 2026-05-07 05:07:45 | +1s | +0s |
| First reply to customer | 2026-05-07 05:14:33 | +6m 49s | +6m 48s |
| Review requested by Rick | 2026-05-07 05:50:17 | +42m 33s | +42m 32s |
| Conversation closed | 2026-05-14 05:06:17 | +6d 23h | +6d 23h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-07 10:30:52 | +5h 23m | +5h 23m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Back-in-stock button on collection grid | Merchant wanted the 'Notify Me' back-in-stock button visible directly on the product grid without requiring customers to click into the product. | no |
| 2 | How-To / Setup | Wishlist button placement and visibility | Merchant wanted the wishlist button moved to the header and visible on collection pages and the homepage. | yes |
| 3 | Billing | Plan upgrade for collection/homepage wishlist feature | Merchant wanted to access the wishlist-on-collection-pages feature on a lower-cost plan rather than upgrading to the Rocket plan. | yes |
| 4 | How-To / Setup | Send notifications from store email address | Merchant asked whether notification emails could be sent from their own store email address rather than notify.io. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +42m 33s after conversation start (+42m 32s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-07 10:30:52 UTC
- **Time from ask to review publish:** +4h 40m
- **Time from conversation start to publish:** +5h 23m
- **Match method:** `ok`
- **Shop name on review:** Mind Matter Miracles
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> A chat popped up a minute after I placed the order and Rick supported me with the correct settings as I am by far a non technical person and everything went smooth within minutes.

## Statistics
- **Messages:** 64 (23 customer, 43 admin)
- **Internal notes:** 5
- **Word count:** customer 258, admins 937
- **Total handling time (Intercom):** +2h 55m
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 5 (Dela, Melissa, Miles, Mo Ramez, Rick)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Back-in-stock 'Notify Me' button not displayable directly on collection grid without customer clicking into the product page
- Homepage wishlist button visibility required Rocket plan (resolved via manual team override)

## Full transcript
<details>
<summary>Click to expand — 64 messages</summary>

**[2026-05-07 05:07:44] user/Simten Harika Kesir [source]**

> I just installed Notify Me

**[2026-05-07 05:07:45] admin/Mo Ramez [note]**

> shopify_domain: h0znj6-qi.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: False

**[2026-05-07 05:14:33] admin/Rick**

> Hi Simten, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-07 05:15:44] user/Simten Harika Kesir**

> Hi Rick, just want to have it installed on products that are out of stock, that people can leave their e-Mail to be informed when its back in stock

**[2026-05-07 05:19:17] admin/Rick**

> Seems to be working perfectly! ✌🏻
>  [Image]

**[2026-05-07 05:19:22] admin/Rick**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-05-07 05:19:34] admin/Rick**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-05-07 05:20:17] user/Simten Harika Kesir**

> ah okay great, is it possible that it gets visible on the product grids instead of clicking on the product

**[2026-05-07 05:23:21] admin/Rick**

> We do have an option to show the Add to Wishlist button on the collection pages and/or the homepage, but you need to enable it here in the app:
>  the Wishlist tab -&gt; Settings -&gt; Visibility section

**[2026-05-07 05:23:39] admin/Rick**

> I'll get on the task of placing the Wishlist access button in the header.
>  I'll get back to you very shortly 😊
>  [Image]

**[2026-05-07 05:24:14] user/Simten Harika Kesir**

> thanks a million

**[2026-05-07 05:24:25] admin/Rick**

> My pleasure 😇

**[2026-05-07 05:29:06] admin/Rick**

> Done ✅
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
>  [Image]

**[2026-05-07 05:31:26] user/Simten Harika Kesir**

> [Image] I meant to be visible on the page it self.

**[2026-05-07 05:31:43] user/Simten Harika Kesir**

> prior the click on the product.

**[2026-05-07 05:32:07] user/Simten Harika Kesir**

> once clicked it looks great. just want to have the option directly visible

**[2026-05-07 05:33:05] admin/Rick**

> I know, I did understand your other question.
>  Did you notice the message I sent you about this a bit above?
>  [Image]

**[2026-05-07 05:34:54] user/Simten Harika Kesir**

> oh sorry i missed that one.

**[2026-05-07 05:35:57] admin/Rick**

> No worries at all!
>  The option is only available to users on the paid plans,
>  is that something you might consider?

**[2026-05-07 05:36:49] user/Simten Harika Kesir**

> yes one of the smaller paid plans to test it if clients will react to it at all would be a start

**[2026-05-07 05:37:15] admin/Rick**

> No worries, let me check something and get back to you 😉

**[2026-05-07 05:37:30] user/Simten Harika Kesir**

> and it has to be send from our store e-mail adress

**[2026-05-07 05:37:44] user/Simten Harika Kesir**

> not from notify.io

**[2026-05-07 05:39:05] admin/Rick**

> If you want the emails to go out from your domain, you can set this under the Settings tab:
>  [Image]

**[2026-05-07 05:39:57] user/Simten Harika Kesir**

> okay that was active

**[2026-05-07 05:42:24] admin/Rick**

> Also, I just checked the wishlist thing,
>  The showing of the wishlist button on the collection pages is available to users on the Standard plan,
>  and to show the button on the homepage requires you to be on the Rocket plan.

**[2026-05-07 05:43:31] admin/Rick**

> Plus, all the paid plans come with a 7-day free trial period,
>  so you can upgrade now, and if you find the plan too high for your needs, you can downgrade back to the free plan or any other plan within these 7 days, and you won't get charged any extra.

**[2026-05-07 05:44:29] user/Simten Harika Kesir**

> the rocket plan is 27 USD richt now correct? - Monthly

**[2026-05-07 05:45:36] admin/Rick**

> Yes, it's one of our top-tier plans, but I can offer you something, though.

**[2026-05-07 05:45:51] user/Simten Harika Kesir**

> sure

**[2026-05-07 05:46:34] admin/Rick**

> If you want, you can just upgrade to the Standard plan,
>  and I'm sure I'll be able to talk to the team and get the other feature, which is for the Rocket plan, on the Standard plan for you! no extra charges for that.

**[2026-05-07 05:46:37] admin/Rick**

> Sounds good?

**[2026-05-07 05:47:09] user/Simten Harika Kesir**

> that would be lovely

**[2026-05-07 05:47:57] admin/Rick**

> Awesome!
>  So whenever you wish, now or later, just upgrade to the Standard plan and let me know, and I'll proceed with the rest 🤗

**[2026-05-07 05:48:11] user/Simten Harika Kesir**

> I approved the standard plan in the system.

**[2026-05-07 05:48:53] admin/Rick**

> Great, then! I'll talk to the team and will get back to you on this later.

**[2026-05-07 05:49:28] user/Simten Harika Kesir**

> thanks

**[2026-05-07 05:49:29] admin/Rick**

> Might take a few hours, but you can go offline, and you'll be notified via email at this address if I send you a message and you're not online here 😉

**[2026-05-07 05:49:49] admin/Rick**

> Also, if nothing else for the moment, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-07 05:50:01] user/Simten Harika Kesir**

> a survey? sure

**[2026-05-07 05:50:17] admin/Rick**

> Thanksssss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-07 05:52:10] admin/Rick [note]**

> This note was deleted

**[2026-05-07 06:01:19] admin/Rick**

> Also, with your current Standard plan, it is possible to enable the wishlist button on the collection pages.
>  So I just enabled that for you, and you can check how it looks on your store:
>  https://www.mindmattermiracles.com/collections/all
>  [Image]

**[2026-05-07 06:01:55] admin/Rick**

> Regarding the button on the homepage, I'm still waiting for an answer from the team, and I'll get back to you on that later 😊

**[2026-05-07 06:02:49] admin/Rick [note]**

> https://discord.com/channels/838313036149162025/1394328875466752193/1501823911464140832

**[2026-05-07 06:04:29] user/Simten Harika Kesir**

> thanks Rick. Wishlist button is the one, where you can save an article as favorite right?

**[2026-05-07 06:05:44] admin/Rick**

> Yes, it enables you to add different products to your wishlist on the store, and you can browse/purchase them later.

**[2026-05-07 06:05:58] user/Simten Harika Kesir**

> love it

**[2026-05-07 06:07:21] admin/Rick**

> Awesome!

**[2026-05-07 06:07:32] admin/Rick**

> Also, since Shopify usually takes up to a day to publish reviews, should I expect a 5-star one from you? 🥹

**[2026-05-07 07:27:55] admin/Melissa [note_and_unsnooze]**

> Done

**[2026-05-07 07:29:23] admin/Rick [note]**

> Thankssss Melissa

**[2026-05-07 07:30:34] admin/Melissa [note]**

> 🫶

**[2026-05-07 07:34:44] admin/Rick**

> Hey there, Simten,
> 
>  Just wanted to let you know that the team agreed on enabling the Wishlist button on the homepage on your current plan, and it's already DONE ✅
> 
>  Hope you get the most out of the feature 🤗
>  [Image]

**[2026-05-07 09:35:05] user/Simten Harika Kesir**

> Hi Rick, thank you so much for your efforts. Really much appreciated

**[2026-05-07 09:36:18] user/Simten Harika Kesir**

> [Image] I personally cant see it though on the webpage. The integration might take some time?

**[2026-05-07 09:42:10] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-08 09:48:32] admin/Rick**

> Sorry for not getting back to you sooner, Simten.
>  I have been out of the office until now.
> 
>  My absolute pleasure, my friend 😇 You're more than welcome!
>  Ah, yes, the add to wishlist button is actually on the top-right corner:
>  [Image]
>  But I agree that the visibility is quite low.
>  I just switched to another color. Would you please check to see if it's better now? 😊
>  [Image]

**[2026-05-09 09:48:34] bot/Luna**

> Hey there,
> 
>  It looks like you're busy as we haven't heard back from you. Just a quick check-in to see if our previous message has reached you?

**[2026-05-09 23:49:54] user/Simten Harika Kesir**

> [Image] Hi Rick, I believe we have a misundertanding. I wanted the "notify me" button, straight where its sold out (Ausverkauft). for now you have to click on the sould out button to enter your email to be notified. It would be client centric to have this directly on the grid

**[2026-05-10 05:06:14] admin/Dela**

> Hi Simten!👋🏼 ﻿Hope you're doing great. This is Dela here from Notify Me! What you shared in the screenshot is the collection page, and as I checked, the button is currently disabled on collection page on your panel:
>  [Image]
>  Would you like me to turn it on for you and check if it works fine? Let me know. ​

**[2026-05-11 05:06:15] bot/Luna**

> Hey there,
> 
>  It looks like you're busy as we haven't heard back from you. Just a quick check-in to see if our previous message has reached you?

**[2026-05-14 05:06:17] bot/Luna**

> It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here and ready to help - just give us a shout at anytime if you have follow-up questions or need anything clarified and we'll go from there. ​
>  In the meantime, have a great day ahead! 👋🏻

**[2026-05-14 05:06:17] bot/Luna**

> [Conversation Rating Request]

</details>
