---
conversation_id: "215474010852810"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474010852810?view=List"
shopify_domain: "0erwvf-xs.myshopify.com"
shopify_url: "https://0erwvf-xs.myshopify.com"
company_name: "The Dog Tooth Fairy"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-21T19:15:14Z"
closed_at: "2026-04-21T19:28:37Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "DEU"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Nilou"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Anastasia Waugh"
customer_email: "thedogtoothfairy@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 59
seconds_from_start_to_review_ask: 563
seconds_from_handoff_to_review_ask: 561
seconds_from_first_reply_to_review_ask: 504
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 38
customer_message_count: 15
admin_message_count_total: 23
note_count: 1
customer_word_count: 221
admin_word_count: 444
count_reopens: 0
count_assignments: 2
handling_time_seconds: 776
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474015333142"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474015333142?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-22T02:17:00Z"
seconds_from_ask_to_review: 24743
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474010852810 — The Dog Tooth Fairy ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474010852810?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474015333142?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://0erwvf-xs.myshopify.com)

## Overview
- **Merchant:** Anastasia Waugh — `thedogtoothfairy@gmail.com` (personal address on a free email provider)
- **Store:** 0erwvf-xs.myshopify.com · 🌍 Weilheim, Bavaria, Germany
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** GBP
- **Store created on Shopify:** 2026-01-16
- **Public review score (StoreLeads):** 5.0 (3 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-04-20 21:57:46 UTC
- **Install to conversation start:** 21h 17m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 62
- **Wishlist items count:** 20

## Summary
Anastasia, a new merchant who recently migrated from WooCommerce to Shopify, reached out after installing the Notify Me app and needed help understanding how to use the back-in-stock notification feature and view registered customer requests. Agent Nilou walked her through the requests report, repositioned the widget button to better match the store's layout, and offered further setup suggestions for later. The conversation ended positively with the merchant agreeing to leave a review and expressing interest in recommending the app to another client.

> "such a lovely support, thank you so much! 🫶"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-21 19:15:14 | +0s | — |
| Handed to human (Nilou) | 2026-04-21 19:15:16 | +2s | +0s |
| First reply to customer | 2026-04-21 19:16:13 | +59s | +57s |
| Review requested by Nilou | 2026-04-21 19:24:37 | +9m 23s | +9m 21s |
| Conversation closed | 2026-04-21 19:28:37 | +13m 23s | +13m 21s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-22 02:17:00 | +7h 1m | +7h 1m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Back-in-stock notifications setup | The merchant wanted to know how to set up the app so customers are notified when products are back in stock and where to see registered customer requests. | yes |
| 2 | How-To / Setup | Widget button repositioning | The merchant's store had the Notify Me button displayed in a suboptimal position and the agent proactively repositioned it to better match the store layout. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +9m 23s after conversation start (+9m 21s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-22 02:17:00 UTC
- **Time from ask to review publish:** +6h 52m
- **Time from conversation start to publish:** +7h 1m
- **Match method:** `ok`
- **Shop name on review:** The Dog Tooth Fairy
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very kind and lovely support team, thank you so much, Nilou, for being so kind and helping us!

## Statistics
- **Messages:** 38 (15 customer, 23 admin)
- **Internal notes:** 1
- **Word count:** customer 221, admins 444
- **Total handling time (Intercom):** +12m 56s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful setup assistance and layout improvements. The customer expressed strong positive sentiment and willingness to continue using the product.

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** WooCommerce
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 38 messages</summary>

**[2026-04-21 19:15:14] user/Anastasia Waugh [source]**

> I just installed Notify Me

**[2026-04-21 19:15:16] admin/Mo Ramez [note]**

> shopify_domain: 0erwvf-xs.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-21 19:16:13] admin/Nilou**

> Hi Anastasia, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-21 19:16:55] user/Anastasia Waugh**

> HI Nilou, thank you for reaching out! Could you help me setting up the app so everyone is notified once products are back in stock?

**[2026-04-21 19:17:27] admin/Nilou**

> Hi there, Of course! I was just checking it and the Notify me button is added and collecting requests. However, I am going to apply a wrapper to reposition the button so all the elements can match your beautiful store, better😊 This is how it's being displayed at the moment:
>  [Image]

**[2026-04-21 19:17:30] user/Anastasia Waugh**

> We have just installed it yesterday late in the day and do not know yet where to see customers who have been registered

**[2026-04-21 19:17:41] admin/Nilou**

> Oh Let me show you

**[2026-04-21 19:18:43] admin/Nilou**

> Here: On the Notify me panel -&gt; Back in Stock -&gt; Requests report
>  [Attachment: "Animation.gif"]

**[2026-04-21 19:19:32] admin/Nilou**

> If you'd like to check the contact points right now, I could coordinate that with the technical team to grant you access to the contact points with no extra charge or plan upgrades 😊 Would you like that?

**[2026-04-21 19:20:50] user/Anastasia Waugh**

> I think it is fine for what we use it now but I would love to get in touch with you once we need further help. You must know that we have just moved to Shopify from Woocommerce this weekend and everything on Shopify is still a lot to learn :)

**[2026-04-21 19:21:11] admin/Nilou**

> ✅Done
>  [Image] Do you like this layout better? Or do you like the old one more? Whatever you have in mind, I'll be happy to set it up for you ^-^ ​

**[2026-04-21 19:21:46] user/Anastasia Waugh**

> This one makes it more obvious, right`

**[2026-04-21 19:22:07] admin/Nilou**

> Oh I see! Such a long journey! Really happy and honored you've chosen us! And absolutely! I'll be here anytime to help ^-^

**[2026-04-21 19:22:17] admin/Nilou**

> Yes! I agree

**[2026-04-21 19:22:20] user/Anastasia Waugh**

> Thank you so much, Nilou!

**[2026-04-21 19:22:30] user/Anastasia Waugh**

> Thank you so much for changing this for us!

**[2026-04-21 19:22:37] admin/Nilou**

> Would you like to hear some suggestions now? Or you'd like to set up all later?

**[2026-04-21 19:22:56] admin/Nilou**

> Oh you're absolutely welcome! Happy to help ^-^🌻

**[2026-04-21 19:23:04] user/Anastasia Waugh**

> I think later is better as I do not know where to start right now, I really have to go through everything first ;)

**[2026-04-21 19:23:28] admin/Nilou**

> Totally understand! 😄 Take all the time you need

**[2026-04-21 19:23:57] user/Anastasia Waugh**

> thank you so much! I will see with my other client who has started Shopify to use your app there too ;)

**[2026-04-21 19:24:03] admin/Nilou**

> I'll be here for you And in case it's way later and I'm off my shift, no worries at all! A team-mate of mine will be here with you for sure

**[2026-04-21 19:24:18] admin/Nilou**

> Thank you! That means so much!😍

**[2026-04-21 19:24:23] user/Anastasia Waugh**

> such a lovely support, thank you so much! 🫶

**[2026-04-21 19:24:27] admin/Nilou**

> May I ask you for a small favor?

**[2026-04-21 19:24:34] user/Anastasia Waugh**

> Yes of course

**[2026-04-21 19:24:37] admin/Nilou**

> I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-21 19:24:46] user/Anastasia Waugh**

> yes of course I will do that

**[2026-04-21 19:24:54] admin/Nilou**

> Thank you so much!!

**[2026-04-21 19:25:05] admin/Nilou**

> I really appreciate your kindness 🥹

**[2026-04-21 19:25:34] admin/Nilou**

> If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-04-21 19:26:01] user/Anastasia Waugh**

> I have just written one, not a long one but I hope that one is okay

**[2026-04-21 19:26:09] user/Anastasia Waugh**

> it is already online ;)

**[2026-04-21 19:26:28] admin/Nilou**

> That's great! I really appreciate that🥹🙏
>  [Image]

**[2026-04-21 19:27:58] user/Anastasia Waugh**

> Thank you so much and have a lovely day! :)

**[2026-04-21 19:28:32] admin/Nilou**

> My pleasure! ^-^ If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-04-21 19:28:48] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-04-21 19:28:48] bot/Luna**

> [Conversation Rating Request]

</details>
