---
conversation_id: "215474335778829"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474335778829?view=List"
shopify_domain: "b0iqxd-h5.myshopify.com"
shopify_url: "https://b0iqxd-h5.myshopify.com"
company_name: ""
is_vip: true
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-17T12:26:42Z"
closed_at: "2026-05-17T14:19:48Z"
state: "closed"
priority: "not_priority"
channel: "automated"
language: "English"
region: "CAN"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Dela", "Nareh", "Nikola"]
agent_count: 3
agent_count_bucket: "3"
customer_name: ""
customer_email: ""
contact_email_type: "unknown"
contact_email_role_hint: ""
seconds_to_human_handoff: 394
seconds_to_first_admin_reply: 464
seconds_from_start_to_review_ask: 1312
seconds_from_handoff_to_review_ask: 918
seconds_from_first_reply_to_review_ask: 848
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 85
customer_message_count: 38
admin_message_count_total: 45
note_count: 8
customer_word_count: 341
admin_word_count: 557
count_reopens: 1
count_assignments: 2
handling_time_seconds: 5172
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474338167301"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474338167301?view=List"
review_rating: 5
review_posted_at: "2026-05-17T18:18:13Z"
seconds_from_ask_to_review: 19779
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474335778829 — L'Hippopotame Athlétique ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474335778829?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474338167301?view=List)  ·  🔗 [Visit Shopify store](https://b0iqxd-h5.myshopify.com)

## Overview
- **Merchant:** (no name)
- **Store:** b0iqxd-h5.myshopify.com 💎 **VIP** · 🌍 Montreal, Quebec, Canada
- **App:** Notify Me!
- **Channel:** automated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-05-01 15:10:12 UTC
- **Install to conversation start:** 15 days before this conversation

## Summary
Merchant Min Shik Ahn needed help setting up pre-order offers, including changing availability dates per product and limiting pre-order quantities to available stock. The agent walked them through the app settings, offered a 40% discount on the Rocket plan for 3 months to unlock the quantity-limit feature, and also clarified a Shopify limitation preventing pre-orders from combining with Buy X Get Y discount offers.

> "Rocket plan is bit too expensive for us at the moment..."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-17 12:26:42 | +0s | — |
| Handed to human (Dela) | 2026-05-17 12:33:16 | +6m 34s | +0s |
| First reply to customer | 2026-05-17 12:34:26 | +7m 44s | +1m 10s |
| Review requested by Dela | 2026-05-17 12:48:34 | +21m 52s | +15m 18s |
| Conversation closed | 2026-05-17 14:19:48 | +1h 53m | +1h 46m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-17 18:18:13 | +5h 51m | +5h 44m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Change availability date and billing policy | The merchant asked where to change the availability date and billing policy for a pre-order offer. | yes |
| 2 | How-To / Setup | Per-product pre-order offer settings | The merchant asked whether different availability dates could be set for different products. | yes |
| 3 | How-To / Setup | Pre-order quantity limit | The merchant asked how to limit pre-orders to a specific number of units tied to incoming stock. | yes |
| 4 | Billing | Rocket plan discount | The merchant indicated the Rocket plan was too expensive and the agent offered a 40% discount for 3 months. | yes |
| 5 | How-To / Setup | Continue selling inventory setting | The merchant asked how to set a product to 'Continue selling' in Shopify admin. | yes |
| 6 | Technical Bug | Pre-order incompatibility with BXGY discounts | The merchant asked why pre-ordered items were not receiving the Buy X Get Y socks discount. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +21m 52s after conversation start (+15m 18s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-17 18:18:13 UTC
- **Time from ask to review publish:** +5h 29m
- **Time from conversation start to publish:** +5h 51m
- **Match method:** `manual`
- **Shop name on review:** L'Hippopotame Athlétique
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Great app, even greated support team. Dela helped me right away when I had questions!

## Statistics
- **Messages:** 85 (38 customer, 45 admin)
- **Internal notes:** 8
- **Word count:** customer 341, admins 557
- **Total handling time (Intercom):** +1h 26m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Dela, Nareh, Nikola)
- **Primary assignee:** Dela
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent, NM-VIP-Merchant
- **Topics:** NM - Asked for review, NM series - Review 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Shopify limitation prevents pre-orders from being combined with Buy X Get Y discount offers

## Full transcript
<details>
<summary>Click to expand — 85 messages</summary>

**[2026-05-17 12:26:42] admin/Nikola [source]**

> Hi Min, Need help for setting up PreOrder ?
>  Just reply here and we will take care of it for you.

**[2026-05-17 12:26:43] user/Min Shik Ahn**

> where can I change availability date and billing policyÉ

**[2026-05-17 12:26:50] bot/Luna**

> Hi Min,
>  Thanks for your message! We will get back to you shortly.

**[2026-05-17 12:26:50] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@lhippopotame.com.

**[2026-05-17 12:34:26] admin/Dela**

> Hi Min!👋🏼 ﻿Hope you're doing great. This is Dela here from Notify Me! You can see them inside the preorder offer, here:
>  [Image] Please take a look and let me know if you need any further help. ​

**[2026-05-17 12:44:18] user/Min Shik Ahn**

> Can the default offer setting be done for each product?

**[2026-05-17 12:44:46] admin/Dela**

> I'm not sure if I understand your question. Can you explain a bit more?

**[2026-05-17 12:45:24] user/Min Shik Ahn**

> if 2 products have 2 different availability date, can I set the setting for each product so they show different availability dates?

**[2026-05-17 12:46:39] admin/Dela**

> Uh huh! I get it now. Yes, that's possible. You need to exclude it from the existing offer and add it to a new offer with new setting:
>  [Image]

**[2026-05-17 12:47:23] user/Min Shik Ahn**

> got it!

**[2026-05-17 12:47:28] user/Min Shik Ahn**

> are you an AI?

**[2026-05-17 12:47:51] admin/Dela**

> I'm not. I'm a real person :D Luna is the AI assistant.

**[2026-05-17 12:48:02] admin/Dela**

> Is there anything else I can help you with?

**[2026-05-17 12:48:03] user/Min Shik Ahn**

> hahah okay. thanks alot for the help!

**[2026-05-17 12:48:18] admin/Nareh [note]**

> Hi Dela, I'm gonna test something on this ticket for Jiro

**[2026-05-17 12:48:33] admin/Nareh [note]**

> This note was deleted

**[2026-05-17 12:48:34] admin/Dela**

> My pleasure! By the way..
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-17 12:48:42] admin/Nareh [note]**

> This note was deleted

**[2026-05-17 12:48:44] admin/Dela [note]**

> Sure. Go ahead!

**[2026-05-17 12:48:50] admin/Nareh [note]**

> This note was deleted

**[2026-05-17 12:49:01] admin/Nareh [note]**

> This note was deleted

**[2026-05-17 12:49:09] admin/Nareh [note]**

> Yes it worked :D

**[2026-05-17 12:49:30] admin/Dela [note]**

> YAAY

**[2026-05-17 12:49:56] admin/Dela**

> I’d also love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-17 12:50:52] user/Min Shik Ahn**

> yes will do. one quick question please

**[2026-05-17 12:51:03] admin/Dela**

> Sure

**[2026-05-17 12:51:18] user/Min Shik Ahn**

> let's say I have 5 units coming in for May 29.

**[2026-05-17 12:51:26] user/Min Shik Ahn**

> I want to start preordering from today.

**[2026-05-17 12:51:53] user/Min Shik Ahn**

> but limit the pre-order availability to 5 units. how do I set this preorder limit?

**[2026-05-17 12:53:02] admin/Dela**

> So, you mean once you restick there will be only 5 items. Therefore, you want to collect just 5 preorders. Right?

**[2026-05-17 12:53:08] admin/Dela**

> *restock

**[2026-05-17 12:53:08] user/Min Shik Ahn**

> yes

**[2026-05-17 12:53:41] admin/Dela**

> The feature is available, in fact. You need to scroll down inside the preorder offer until you see this:
>  [Image]

**[2026-05-17 12:54:01] admin/Dela**

> The feature is available in the Rocket plan, though. Hope it's not a problem.

**[2026-05-17 12:54:25] admin/Dela**

> And you can learn more about the feature here:
>  [App: Article Inserter]

**[2026-05-17 12:55:09] user/Min Shik Ahn**

> Rocket plan is bit too expensive for us at the moment...

**[2026-05-17 12:55:30] user/Min Shik Ahn**

> but thanks for this info

**[2026-05-17 12:56:22] admin/Dela**

> I might be able to help you with it

**[2026-05-17 12:56:34] admin/Dela**

> Is this the only feature you need from the Rocket plan?

**[2026-05-17 12:57:01] admin/Dela**

> If yes, I can ask the team to make an exception and unlock that one feature for you.

**[2026-05-17 12:57:24] admin/Dela**

> But if there are more than only this featre, I can offer you a discount on Rocket.

**[2026-05-17 12:57:27] admin/Dela**

> What do you say?

**[2026-05-17 12:57:45] user/Min Shik Ahn**

> yes that would be very much appreciated!

**[2026-05-17 12:58:08] user/Min Shik Ahn**

> that's the only feature I would need for now from Rocket plan.

**[2026-05-17 12:58:40] user/Min Shik Ahn**

> but also, if you don't mind, what is the discount you can offer on Rocket?

**[2026-05-17 12:58:41] admin/Dela**

> Of course! no problem at all. I'd be happy to help.

**[2026-05-17 12:59:11] admin/Dela**

> Yeah, why not. Let me have a quick discussion and be right back

**[2026-05-17 12:59:36] user/Min Shik Ahn**

> thank you!

**[2026-05-17 13:03:47] admin/Dela**

> The team let me know that we an offer a 40% discount for 3 months of the Rocket plan which makes the price almost as much as the Standard plan.

**[2026-05-17 13:04:15] admin/Dela**

> Now it's your call. Which offer do you prefer? A free feature or discount of the Rocket plan?

**[2026-05-17 13:04:53] user/Min Shik Ahn**

> I will try the rocket plan at a discount for 3 months!

**[2026-05-17 13:05:19] admin/Dela**

> Great choice! I'll prepare the code for you right now.

**[2026-05-17 13:05:27] admin/Dela**

> Anything else I can help you with in the meantime?

**[2026-05-17 13:05:45] user/Min Shik Ahn**

> all good and thank you! I've already submitted my review for this app!

**[2026-05-17 13:06:15] admin/Dela**

> Awww thanks so much!😍 I'll be right back

**[2026-05-17 13:07:53] user/Min Shik Ahn**

> sorry I need to be away for a bit but will be back here in 30 mins. thank you Dela!

**[2026-05-17 13:10:24] admin/Dela**

> Totally fine! Here's the code, by the way: rocket40

**[2026-05-17 13:10:40] admin/Dela**

> Once you came back, please test it out and let me know the result.

**[2026-05-17 13:34:38] user/Min Shik Ahn**

> perfect thank you Dela!

**[2026-05-17 13:35:04] user/Min Shik Ahn**

> this code only works for monthly subs?

**[2026-05-17 13:35:23] admin/Dela**

> My pleasure! And yes, correct.

**[2026-05-17 13:37:54] user/Min Shik Ahn**

> it seems to be working!

**[2026-05-17 13:38:27] admin/Dela**

> YAAAY! ​

**[2026-05-17 13:39:13] admin/Dela**

> Anything else I can help you with?

**[2026-05-17 13:39:27] user/Min Shik Ahn**

> thank you!

**[2026-05-17 13:39:39] user/Min Shik Ahn**

> yes, how do I set a certain product to "Continue selling"?

**[2026-05-17 13:40:37] admin/Dela**

> Navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-05-17 13:45:38] user/Min Shik Ahn**

> this worked. thank you.

**[2026-05-17 13:45:51] user/Min Shik Ahn**

> but now, when I try to set the max number of pre-order in the new function,

**[2026-05-17 13:45:56] user/Min Shik Ahn**

> not all sizes come up as option

**[2026-05-17 13:46:55] user/Min Shik Ahn**

> [Image]

**[2026-05-17 13:47:10] user/Min Shik Ahn**

> For an example, I need to set up the limit for 2XL and 3XL

**[2026-05-17 13:48:58] user/Min Shik Ahn**

> sorry nvm! found them !

**[2026-05-17 13:49:15] admin/Dela**

> No problem at all :D

**[2026-05-17 13:52:20] user/Min Shik Ahn**

> Question please.

**[2026-05-17 13:52:37] user/Min Shik Ahn**

> those pre-ordered items will not have the same discounts logics applied to them?

**[2026-05-17 13:53:04] user/Min Shik Ahn**

> for an example, I have an offer going-on, for each trisuit purchased, they get a free pair of socks, but they have to manually add the socks in.

**[2026-05-17 13:53:29] user/Min Shik Ahn**

> when I put the preorder item in my cart, the socks don't seem to be discounted.

**[2026-05-17 13:59:28] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-17 14:11:27] admin/Dela**

> Sorry, I was away for a while. Is the offer a BXGY offer? There's a possibility that the preorder conflicts with other discount apps. If you could provide me with more details on it, I might be able to help you better.

**[2026-05-17 14:12:03] user/Min Shik Ahn**

> yes thats the type of offer

**[2026-05-17 14:16:41] admin/Dela**

> I see. Based on Shopify limitations, preorders can't be used with BXGY offers

**[2026-05-17 14:17:37] user/Min Shik Ahn**

> got it, thank you.

**[2026-05-17 14:18:19] admin/Dela**

> My pleasure! Have a wonderful day ahead✨

**[2026-05-17 14:19:32] user/Min Shik Ahn [open]**

> have a good day!

</details>
