---
conversation_id: "215474259671678"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474259671678?sidebar_tab=details&view=List"
shopify_domain: "pearlsandcamo.myshopify.com"
shopify_url: "https://pearlsandcamo.myshopify.com"
company_name: "Pearls & Camo"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T18:12:57Z"
closed_at: "2026-05-11T19:49:16Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Rick", "Stella"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Jayne forrestt"
customer_email: "hello@pearlsandcamo.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "hello"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 514
seconds_from_start_to_review_ask: 5121
seconds_from_handoff_to_review_ask: 5120
seconds_from_first_reply_to_review_ask: 4607
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 37
customer_message_count: 12
admin_message_count_total: 24
note_count: 3
customer_word_count: 232
admin_word_count: 508
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3852
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474264952781"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474264952781?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-12T02:18:04Z"
seconds_from_ask_to_review: 23986
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474259671678 — Pearls & Camo ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474259671678?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474264952781?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://pearlsandcamo.myshopify.com)

## Overview
- **Merchant:** Jayne forrestt — `hello@pearlsandcamo.com` (team mailbox (`hello@…` — a shared inbox, not a single person))
- **Store:** pearlsandcamo.myshopify.com · 🌍 New Delhi, National Capital Territory of Delhi, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** USD
- **Store created on Shopify:** 2022-04-20
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-11 18:09:37 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 5

## Summary
Jayne, a new merchant, installed the Notify Me app and reached out to confirm everything was set up correctly. She inquired about custom or discounted plans suitable for a small business with minimal revenue, and specifically asked about the Kickstart plan which was not visible to her. The agent enabled the Kickstart plan for her account, resolving her billing/access concern, and she also agreed to leave a review.

> "So, right now we will be on a free plan for a few days but do you have any custom plans available for small businesses like us so that we can have a little more features from the Standard or Rocket plan(Not all of them) and can pay accordingly or your plans are fixed?"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 18:12:57 | +0s | — |
| Handed to human (Rick) | 2026-05-11 18:12:58 | +1s | +0s |
| First reply to customer | 2026-05-11 18:21:31 | +8m 34s | +8m 33s |
| Review requested by Rick | 2026-05-11 19:38:18 | +1h 25m | +1h 25m |
| Conversation closed | 2026-05-11 19:49:16 | +1h 36m | +1h 36m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 02:18:04 | +8h 5m | +8h 5m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Post-install setup check | Merchant wanted to confirm the app was installed and set up correctly after a fresh install. | yes |
| 2 | Billing | Custom or discounted plan for small business | Merchant asked whether custom plans were available so they could access select features from higher tiers at a lower cost. | partial |
| 3 | Account / Access | Kickstart plan not visible | Merchant asked why the Kickstart plan was not showing in their account and requested access to it. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 25m after conversation start (+1h 25m after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 02:18:04 UTC
- **Time from ask to review publish:** +6h 39m
- **Time from conversation start to publish:** +8h 5m
- **Match method:** `ok`
- **Shop name on review:** Pearls & Camo
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very Nice app with extremely easy to use Interface. Does exactly what it offers in the Demo store. There are no hidden surprises or baits to charge you more later. Clear and transparent plans and pricing makes it easy to decide. Have real people as support. Had a chat with Rick and since we are a new business, he even offered a really great deal to jump start with! Worth trying if you want automated back in stock alerts with zero efforts as the app does it all. You just update the inventory as usual. 5 Stars!!!

## Statistics
- **Messages:** 37 (12 customer, 24 admin)
- **Internal notes:** 3
- **Word count:** customer 232, admins 508
- **Total handling time (Intercom):** +1h 4m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Mo Ramez, Rick, Stella)
- **Primary assignee:** Rick
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer was impressed with the product features and received helpful, high-quality support from the teammate, resulting in a positive and low-effort experience.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Kickstart plan not visible to merchant by default without manual enablement by support

## Full transcript
<details>
<summary>Click to expand — 37 messages</summary>

**[2026-05-11 18:12:57] user/Jayne forrestt [source]**

> I just installed Notify Me

**[2026-05-11 18:12:58] admin/Mo Ramez [note]**

> shopify_domain: pearlsandcamo.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-11 18:21:31] admin/Rick**

> Hi Jayne, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-11 18:25:03] admin/Rick**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop:
>  [Image]

**[2026-05-11 18:25:09] admin/Rick**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-05-11 18:25:14] admin/Rick**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-05-11 18:26:29] user/Jayne forrestt**

> Hi Rick, Thank you so much for the confirmation! Yes, I have just installed the app and just checking everything. I will get back to you in a few minutes with questions. Is that okay?

**[2026-05-11 18:27:37] admin/Rick**

> My pleasure!
>  Of course! I'll be waiting 🤗

**[2026-05-11 18:35:41] user/Jayne forrestt**

> Hey Rick, So I have checked everything I need and I am impressed with all the features.

**[2026-05-11 18:37:44] user/Jayne forrestt**

> So, right now we will be on a free plan for a few days but do you have any custom plans available for small businesses like us so that we can have a little more features from the Standard or Rocket plan(Not all of them) and can pay accordingly or your plans are fixed?

**[2026-05-11 18:38:52] user/Jayne forrestt**

> Also, Why we cannot see the Kickstart plan?

**[2026-05-11 18:44:28] admin/Rick**

> I can talk to the team and get the Kickstart plan enabled for you, if you're interested. That's the plan we offer to small businesses, which gives you access to many paid features at a rather fair price.

**[2026-05-11 18:45:40] admin/Rick**

> Regarding your previous message, though, we don't do custom plans, per se. But I'll probably be able to get you one feature from a one-tier-higher plan for you once you upgrade to one of the paid plans.
>  How does that sound? 😊

**[2026-05-11 19:21:41] user/Jayne forrestt**

> Okay. Can you please let me know if we can start with Kickstart plan? The reason is that although, we have been on Shopify for a long time but we were not doing any business much. We have recently started adding products and marketing efforts are we are a very small business with almost no revenue at all for now. It would be great if we start with the Kickstart plan. Thanks

**[2026-05-11 19:28:25] admin/Rick**

> I understand that!

**[2026-05-11 19:28:39] admin/Rick**

> No worries, let me see what I can do and get back to you 😉

**[2026-05-11 19:29:40] admin/Rick**

> DONE ✅ You should now have access to the Kickstart plan 🤩

**[2026-05-11 19:29:56] admin/Rick**

> Would you please perform a hard refresh, ensure, and let me know how it goes?

**[2026-05-11 19:30:38] user/Jayne forrestt**

> ok. let me check and confirm!

**[2026-05-11 19:31:09] admin/Rick**

> Sure, thing!
>  Waiting ..

**[2026-05-11 19:36:06] user/Jayne forrestt**

> Okay, found it in the Tailored Plans. Thank you so much!

**[2026-05-11 19:36:23] admin/Rick**

> Awesomeee!
>  My absolute pleasure, my friend 😇 You're more than welcome!

**[2026-05-11 19:36:26] admin/Rick**

> Is there anything else I can assist you with at the moment?

**[2026-05-11 19:36:35] admin/Rick**

> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-05-11 19:37:59] user/Jayne forrestt**

> Sure.

**[2026-05-11 19:38:18] admin/Rick**

> Thankssss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-11 19:40:05] user/Jayne forrestt**

> Sure. Happy to!

**[2026-05-11 19:42:37] admin/Rick**

> Wow! I appreciate your kindness, Jayne 😍 ﻿Can't wait to read your kind words.

**[2026-05-11 19:44:37] user/Jayne forrestt**

> Done

**[2026-05-11 19:45:00] admin/Rick**

> You're a GEM! Can't thank you enough 🥹

**[2026-05-11 19:45:04] admin/Stella [note]**

> [GIF]

**[2026-05-11 19:45:06] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
>  Have a great day/night! 🫶🏻
>  [Image]

**[2026-05-11 19:45:14] admin/Rick [note]**

> :))) Stella

**[2026-05-11 19:47:28] user/Jayne forrestt**

> That's what she said!!! LOL Thanks! Rick, you are awesome too and I hope you have a great day!

**[2026-05-11 19:49:10] admin/Rick**

> My pleasure 😂😇
>  [GIF]

**[2026-05-11 19:49:27] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-05-11 19:49:28] bot/Luna**

> [Conversation Rating Request]

</details>
