---
conversation_id: "215474202204934"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474202204934"
shopify_domain: "walk-with-dada.myshopify.com"
shopify_url: "https://walk-with-dada.myshopify.com"
company_name: "walk with dada"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-06T19:33:28Z"
closed_at: "2026-05-06T20:06:47Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Nilou"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Danielle Anderson"
customer_email: "danielle@walkwithdada.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 168
seconds_to_first_admin_reply: 168
seconds_from_start_to_review_ask: 1048
seconds_from_handoff_to_review_ask: 880
seconds_from_first_reply_to_review_ask: 880
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 67
customer_message_count: 32
admin_message_count_total: 35
note_count: 0
customer_word_count: 212
admin_word_count: 412
count_reopens: 2
count_assignments: 3
handling_time_seconds: 1792
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474206283067"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474206283067?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-07T02:18:23Z"
seconds_from_ask_to_review: 23247
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474202204934 — walk with dada ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474202204934)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474206283067?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://walk-with-dada.myshopify.com)

## Overview
- **Merchant:** Danielle Anderson — `danielle@walkwithdada.com` (personal business email (likely the founder or a named employee))
- **Store:** walk-with-dada.myshopify.com · 🌍 Atlanta, Georgia, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2023-04-21
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-06 19:28:55 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
Merchant Danielle Anderson, a small brand on the basic Shopify plan, requested access to the Kickstart ($9.99) plan and asked whether it included a low inventory count feature. The agent enabled the plan and manually configured a low stock threshold from the backend (initially set at 10 units, later adjusted to 8 units) since the feature required a higher plan tier. The merchant also asked about tiered low-stock messaging but was informed that configuration was not possible; they settled on showing the count for items under 8 units.

> "I love the idea but I think having a number makes it feel more real and less like marketing"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-06 19:33:28 | +0s | — |
| Handed to human (Nilou) | 2026-05-06 19:36:16 | +2m 48s | +0s |
| First reply to customer | 2026-05-06 19:36:16 | +2m 48s | +0s |
| Review requested by Nilou | 2026-05-06 19:50:56 | +17m 28s | +14m 40s |
| Conversation closed | 2026-05-06 20:06:47 | +33m 19s | +30m 31s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-07 02:18:23 | +6h 44m | +6h 42m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Account / Access | Kickstart plan eligibility and activation | Merchant requested access to the Kickstart ($9.99) plan for their small Shopify store. | yes |
| 2 | How-To / Setup | Low stock threshold configuration | Merchant asked whether the Kickstart plan includes a low inventory counter on the website and requested it be set up. | yes |
| 3 | Feature Request | Tiered low-stock messaging | Merchant asked if it was possible to configure tiered low-stock display (text only for 11–6 units, numeric count for under 6 units). | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +17m 28s after conversation start (+14m 40s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-07 02:18:23 UTC
- **Time from ask to review publish:** +6h 27m
- **Time from conversation start to publish:** +6h 44m
- **Match method:** `ok`
- **Shop name on review:** walk with dada
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Nilou was wonderful, helped me override some things and set me up with what I needed right away. 10/10 Thank you!!

## Statistics
- **Messages:** 67 (32 customer, 35 admin)
- **Internal notes:** 0
- **Word count:** customer 212, admins 412
- **Total handling time (Intercom):** +29m 52s
- **Reopens:** 2
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, No Fin involvement, Expected reply time sent
- **Topics:** NM - Asked for review, NM - Kickstart eligibility

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who efficiently enabled the Kickstart plan and adjusted stock alert settings despite multiple clarifications. The customer showed strong positive sentiment throughout.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Tiered low-stock display (different messaging at different inventory levels) is not configurable in the app
- Low stock counter feature requires a higher-tier plan and could not be self-served on the Kickstart plan

## Full transcript
<details>
<summary>Click to expand — 67 messages</summary>

**[2026-05-06 19:33:28] user/Danielle Anderson [source]**

> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.

**[2026-05-06 19:33:34] bot/Luna**

> Hi there,
>  Thanks for reaching out and for your interest in the Kickstart plan! ​
>  We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻

**[2026-05-06 19:33:35] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to danielle@walkwithdada.com.

**[2026-05-06 19:34:16] user/Danielle Anderson**

> Thank you, does this plan also include the low inventory count on website?

**[2026-05-06 19:36:16] admin/Nilou**

> Hi there, This is Nilou here from the team. Hope you're having a great day/night😊 Thank you for reaching out

**[2026-05-06 19:36:27] user/Danielle Anderson**

> HI!

**[2026-05-06 19:36:33] admin/Nilou**

> Yes! Let me enable access for you now ^-^

**[2026-05-06 19:36:44] admin/Nilou**

> Hello!😄

**[2026-05-06 19:37:00] user/Danielle Anderson**

> Thank you so much, we are a very small brand on the basic shopify plan

**[2026-05-06 19:37:52] admin/Nilou**

> Then you're perfect for this plan😍 It's specifically designed to support you and make the services affordable for your business

**[2026-05-06 19:38:41] admin/Nilou**

> ✅All done Just refresh the page and you should have access to the plan

**[2026-05-06 19:39:04] admin/Nilou**

> Would you like me to stick around and help you with the set up too?

**[2026-05-06 19:40:55] admin/Nilou**

> Are we still connected?
>  [GIF]

**[2026-05-06 19:42:19] user/Danielle Anderson**

> perfect thank you soo so much

**[2026-05-06 19:43:49] admin/Nilou**

> My pleasure! I just checked this part to ensure you have access to what you need but it's still saying Starter plan is needed
>  [Image] Please let me know the Low stock threshold you have in mind and I will enable it for you from teh backend without any extra charges

**[2026-05-06 19:46:43] admin/Nilou**

> How does that sound?👀

**[2026-05-06 19:47:44] user/Danielle Anderson**

> thank you, I was thinking any units under 10 units will have the low stock alert

**[2026-05-06 19:48:07] admin/Nilou**

> You're so welcome! I'll add that for you
>  [GIF]

**[2026-05-06 19:48:24] user/Danielle Anderson**

> lol thank you

**[2026-05-06 19:48:41] admin/Nilou**

> 😄🌻Happy to help!

**[2026-05-06 19:48:57] admin/Nilou**

> ✅Done
>  [Image]

**[2026-05-06 19:49:35] user/Danielle Anderson**

> thank you

**[2026-05-06 19:49:40] user/Danielle Anderson**

> so im all set?

**[2026-05-06 19:49:43] admin/Nilou**

> Anything else I could help you with?

**[2026-05-06 19:50:00] admin/Nilou**

> Yes, unless you have anything else in mind ^-^

**[2026-05-06 19:50:15] user/Danielle Anderson**

> I see my plan is set up with lite

**[2026-05-06 19:50:16] admin/Nilou**

> If not, may I ask you something?

**[2026-05-06 19:50:23] user/Danielle Anderson**

> should be good thank you

**[2026-05-06 19:50:25] user/Danielle Anderson**

> yes

**[2026-05-06 19:50:56] admin/Nilou**

> My pleasure! And thank YOU! I was wondering, can you make me happy by leaving us a review, my friend? This would mean a lot to us as we're a small start-up team that works hard to delight our customers and it helps others know they’re in good hands too.
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-06 19:51:59] user/Danielle Anderson**

> done! THank you again

**[2026-05-06 19:52:04] user/Danielle Anderson**

> have a great day

**[2026-05-06 19:52:37] admin/Nilou**

> [GIF]

**[2026-05-06 19:52:47] admin/Nilou**

> You too!😍✨

**[2026-05-06 19:53:01] admin/Nilou**

> If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-06 19:53:16] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-06 19:53:16] bot/Luna**

> [Conversation Rating Request]

**[2026-05-06 19:53:25] user/Danielle Anderson [open]**

> perfecct thank you again

**[2026-05-06 19:54:20] admin/Nilou**

> My pleasure! ^-^ Have a great day!

**[2026-05-06 19:57:24] user/Danielle Anderson [open]**

> Hi! Sorry

**[2026-05-06 19:57:44] admin/Nilou**

> Hi there, No worries at all! What's up?

**[2026-05-06 19:57:56] user/Danielle Anderson**

> Can you adjust the stock counter to fewwer than 6 items in stock?

**[2026-05-06 19:58:06] user/Danielle Anderson**

> so it only shows 5 units left for each size

**[2026-05-06 19:58:13] admin/Nilou**

> Yes! Absolutely

**[2026-05-06 19:58:19] user/Danielle Anderson**

> creates more urgency I feel like than 10

**[2026-05-06 19:58:22] user/Danielle Anderson**

> thank you

**[2026-05-06 19:58:40] admin/Nilou**

> Here's an idea

**[2026-05-06 19:58:53] user/Danielle Anderson**

> ok.. im all ears

**[2026-05-06 19:58:56] admin/Nilou**

> Would you like to keep it at 11 But instead just say: Low on stock!

**[2026-05-06 19:59:33] admin/Nilou**

> So the number would not be visible But more items will show this banner creating urgency What do you think?

**[2026-05-06 20:00:49] user/Danielle Anderson**

> I loe the idea but I think having a number makes it feel more real

**[2026-05-06 20:00:54] user/Danielle Anderson**

> and less like marketing

**[2026-05-06 20:01:47] user/Danielle Anderson**

> could you do tiers?

**[2026-05-06 20:01:50] admin/Nilou**

> Yes, you're right Let me change it to 6

**[2026-05-06 20:02:04] user/Danielle Anderson**

> like just low stock for units 11 -6 and under 6 it shows the number?

**[2026-05-06 20:02:16] user/Danielle Anderson**

> sorry for all the back and forth

**[2026-05-06 20:03:05] admin/Nilou**

> No worries at all! Unfortunately that can't be configured We couldn't make a front end change based on the inventory status

**[2026-05-06 20:03:37] admin/Nilou**

> So it would need to be no number and just a plain text Or below 6 Whichever you'd like I'll be happy to make it happen for you

**[2026-05-06 20:04:31] user/Danielle Anderson**

> ok final decision to choose under 8 units

**[2026-05-06 20:04:35] user/Danielle Anderson**

> choose in between

**[2026-05-06 20:04:39] user/Danielle Anderson**

> thank you!!

**[2026-05-06 20:05:50] admin/Nilou**

> My pleasure! ✅Done

**[2026-05-06 20:05:59] user/Danielle Anderson**

> thank you!! have a great dau

**[2026-05-06 20:06:03] user/Danielle Anderson**

> day*

**[2026-05-06 20:06:22] admin/Nilou**

> You too! Don't hesitate to reach out again!

**[2026-05-06 20:06:27] user/Danielle Anderson**

> apprecaite you

**[2026-05-06 20:06:37] admin/Nilou**

> [GIF]

</details>
