---
conversation_id: "215474017859242"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474017859242?sidebar_tab=details&view=List"
shopify_domain: "emvy-official.myshopify.com"
shopify_url: "https://emvy-official.myshopify.com"
company_name: "EMVY.OFFICIAL"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-22T09:04:46Z"
closed_at: "2026-04-24T06:20:22Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "SGP"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Mason", "Matin", "Nareh", "Pearl", "Rick"]
agent_count: 5
agent_count_bucket: "3+"
customer_name: "EMVY OFFICIAL"
customer_email: "emvy.officialsg@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 863
seconds_to_first_admin_reply: 874
seconds_from_start_to_review_ask: 2971
seconds_from_handoff_to_review_ask: 2108
seconds_from_first_reply_to_review_ask: 2097
review_asked: true
review_ask_admin_name: "Mason"
num_messages: 166
customer_message_count: 87
admin_message_count_total: 77
note_count: 8
customer_word_count: 595
admin_word_count: 1183
count_reopens: 1
count_assignments: 7
handling_time_seconds: 39986
sla_name: "Paid Chats First 5min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474038940936"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474038940936?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-23T18:18:11Z"
seconds_from_ask_to_review: 116634
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474017859242 — EMVY.OFFICIAL ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474017859242?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474038940936?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://emvy-official.myshopify.com)

## Overview
- **Merchant:** EMVY OFFICIAL — `emvy.officialsg@gmail.com` (personal address on a free email provider)
- **Store:** emvy-official.myshopify.com · 🌍 Woodlands, Singapore
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** SGD
- **Store created on Shopify:** 2020-08-24
- **Public review score (StoreLeads):** 5.0 (3 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Pro (MONTHLY)
- **Installed on:** 2023-05-07 06:23:04 UTC
- **Install to conversation start:** 2y 11mo before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1180
- **Wishlist items count:** 0

## Summary
The merchant needed help setting up the back-in-stock notification widget after a theme change, specifically for products with mixed in-stock and out-of-stock variants. A technical bug was identified where the Notify Me button was not showing/hiding correctly based on variant stock status, caused by a swatch app rendering variants as separate pages rather than true variants. The support team escalated to their tech team, applied a custom fix, and also assisted with button styling customisation. A secondary question about the pre-order feature was also answered.

> "omg you guys updating the market option!!!! now i can update client based on the markets!!!!!!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-22 09:04:46 | +0s | — |
| Handed to human (Rick) | 2026-04-22 09:19:09 | +14m 23s | +0s |
| First reply to customer | 2026-04-22 09:19:20 | +14m 34s | +11s |
| Review requested by Mason | 2026-04-22 09:54:17 | +49m 31s | +35m 8s |
| Conversation closed | 2026-04-24 06:20:22 | +1d 21h | +1d 21h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-23 18:18:11 | +1d 9h | +1d 8h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Back-in-stock widget setup after theme change | The merchant wanted to set up the back-in-stock notification button after switching their Shopify theme. | yes |
| 2 | Technical Bug | Notify Me button not hiding for in-stock variants | The Notify Me button was appearing even when in-stock variants were selected, and not behaving correctly when switching between variants. | yes |
| 3 | How-To / Setup | Pre-order feature configuration | The merchant asked how to enable the pre-order button for specific products only. | yes |
| 4 | How-To / Setup | Button style customisation | The merchant wanted the Notify Me button style to match their theme font and button colours. | yes |
| 5 | Billing | Feature not available on current plan | The merchant noticed that a market-based notification feature was not supported on their Pro plan. | partial |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The AI bot Luna attempted to resolve the variant notification setup issue with self-help instructions but was unable to fully address the merchant's problem, eventually escalating to human agents.

## Review request
- **Asked:** Yes — +49m 31s after conversation start (+35m 8s after human handoff)
- **Requested by:** Mason
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-23 18:18:11 UTC
- **Time from ask to review publish:** +1d 8h
- **Time from conversation start to publish:** +1d 9h
- **Match method:** `ok`
- **Shop name on review:** EMVY.OFFICIAL
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I love the app!!! I get to collect all our customer requests to restock. Once the stocks are here, I can notify my clients easily. The support team is very responsive and super efficient in helping me to set it up and update the style. Love it!!!! Highly recommend!

## Statistics
- **Messages:** 166 (87 customer, 77 admin)
- **Internal notes:** 8
- **Word count:** customer 595, admins 1183
- **Total handling time (Intercom):** +11h 6m
- **Reopens:** 1
- **Assignments:** 7
- **SLA:** Paid Chats First 5min — ✅ hit

## People involved
- **Agents who worked on it:** 5 (Mason, Matin, Nareh, Pearl, Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review, Expected reply time sent
- **Topics:** RS Jira linked, NM - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced high effort due to initial BOT low-quality answers and multiple clarifications before a human teammate intervened. The teammate provided high-quality support, resolving issues and delighting the customer with new product features, resulting in strong positive customer sentiment.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Swatch app plugin caused variants to re-render the full page instead of functioning as true Shopify variants, breaking the Notify Me button show/hide logic
- Market-based notification feature not available on the merchant's Pro plan

## Full transcript
<details>
<summary>Click to expand — 166 messages</summary>

**[2026-04-22 09:04:46] user/EMVY OFFICIAL [source]**

> hi team, i've just changed my store theme. can you help me with setting up the back in stock notification in the theme?

**[2026-04-22 09:05:06] bot/Luna**

> Hi EMVY OFFICIAL - I’m Luna, an AI assistant. I can help you get the back in stock button showing again after your theme change, and a human teammate can jump in if needed.
>  Steps:
>  1. In Shopify, go to Online Store → Themes → Customize (on your live theme).
> 2. Open App embeds and toggle Notify Me! ON, then Save.
> 3. Check a product that’s truly out of stock (inventory 0 or less) to confirm the Notify Me button appears.
> 4. If you want to change where it shows (product page, collection, or home), go to our app and adjust the widget placement and label.
>  Quick check: are you using Shopify’s theme editor, or a page builder like EComposer?
>  Sources: Get started with back-in-stock notifications How to Customize the Back-in-Stock related Widgets

**[2026-04-22 09:09:08] bot/Luna**

> If you still need help setting up the back in stock notification after your theme change, I'm here to assist! Would you like to share more details about what you're trying to achieve or any issues you're encountering?

**[2026-04-22 09:09:15] user/EMVY OFFICIAL**

> yes need help

**[2026-04-22 09:09:18] user/EMVY OFFICIAL**

> agent

**[2026-04-22 09:09:25] bot/Luna**

> It sounds like you'd prefer to speak with a human agent. Would you like me to connect you with one? Or if you want, you can share more details here and I’ll do my best to assist you further.

**[2026-04-22 09:12:01] user/EMVY OFFICIAL**

> some of my variant is not selectable so how do client choose the size to notify them

**[2026-04-22 09:12:16] bot/Luna**

> Customers can only subscribe to the exact size (variant) they select, and they’ll only get an email when that specific size is back in stock (not when another size is restocked).
>  So if some sizes are not selectable, customers won’t be able to choose them to notify for.
>  What you can do:
>  - Make sure the “Notify Me” button shows even when a customer is viewing an in-stock size: in our app settings, enable “Display the widget for all variants if at least one is out of stock”.
> - That way, customers can still subscribe for the out-of-stock size even if they’re currently viewing a different size.
>  [Image] Source: How to control where the “Notify Me” button appears on your store

**[2026-04-22 09:12:16] bot/Luna**

> Is that what you were looking for?

**[2026-04-22 09:14:03] user/EMVY OFFICIAL**

> nope

**[2026-04-22 09:14:04] user/EMVY OFFICIAL**

> i need helpe

**[2026-04-22 09:14:07] user/EMVY OFFICIAL**

> agent

**[2026-04-22 09:14:08] user/EMVY OFFICIAL**

> live agent

**[2026-04-22 09:14:13] bot/Luna**

> I'll connect you with someone from our team right away. Meanwhile, could you please share more details about the issue with the variant selection? This will help them assist you more efficiently.

**[2026-04-22 09:14:33] user/EMVY OFFICIAL**

> https://emvyofficial.com/products/fiona-padded-top?variant=56003702522022

**[2026-04-22 09:14:46] bot/Luna**

> Customers can only subscribe to the exact size (variant) they select, and they’ll only get an email when that specific size is back in stock (not when another size is restocked).
>  So if some sizes are not selectable, customers won’t be able to choose them to notify for.
>  What you can do:
>  - Turn on “Display the widget for all variants if at least one is out of stock” so the Notify Me button shows even when the customer is viewing an in-stock size, and they can still subscribe for the out-of-stock size.
> - If your theme doesn’t update the variant ID in the URL when switching sizes, you’ll need to add a hidden input and update it on variant change so our app can detect the selected variant.
>  [Image] Sources: How to control where the “Notify Me” button appears on your store Developers guide on themes where the URL doesn't change when changing variants.

**[2026-04-22 09:14:47] bot/Luna**

> Did that answer help, or do you still need help from someone?

**[2026-04-22 09:14:55] user/EMVY OFFICIAL**

> this product, some sizes are out of stock some are not. customers need to be able to choose the size and get notify me alert

**[2026-04-22 09:15:00] bot/Luna**

> Thanks for sticking with me on this. It sounds like you are still blocked on allowing customers to choose specific sizes for notifications. I am sharing this with our support team now so they can jump in.

**[2026-04-22 09:15:06] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-04-22 09:15:17] user/EMVY OFFICIAL**

> I have an issue that's slowing me down

**[2026-04-22 09:15:18] bot/Luna**

> Thank you, I've assigned you to the team. ✋🏻 ​ In the meantime, Could you add any more details and examples? (e.g., screenshots and relevant URLs) It’ll help our teammates understand and assist you faster. ​ Also please help us understand your experience with my help as AI agent:

**[2026-04-22 09:15:19] bot/Luna**

> [Conversation Rating Request]

**[2026-04-22 09:15:19] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to emvy.officialsg@gmail.com.

**[2026-04-22 09:19:20] admin/Mason**

> Hi there,
>  I hope you're doing well.
>  This is Mason from the Customer Care Team.

**[2026-04-22 09:20:58] admin/Mason**

> Thanks for sharing the link, let me check it out.

**[2026-04-22 09:21:09] admin/Mason**

> I will get back to you shortly.

**[2026-04-22 09:30:18] user/EMVY OFFICIAL**

> hihi

**[2026-04-22 09:30:30] user/EMVY OFFICIAL**

> https://emvyofficial.com/collections/frontpage/products/fiona-padded-top

**[2026-04-22 09:30:45] user/EMVY OFFICIAL**

> it seems like i just need to make the out of stock variant selectable?

**[2026-04-22 09:31:42] admin/Mason**

> Yes, that's right, when variants are not selectable, you need to use the unselectable variant feature and activate it.

**[2026-04-22 09:32:07] user/EMVY OFFICIAL**

> how do i do it

**[2026-04-22 09:33:01] admin/Mason**

> I have activated it for you, you can manage it anytime you want in this section:
>  [Image]

**[2026-04-22 09:33:50] user/EMVY OFFICIAL**

> [Image]

**[2026-04-22 09:33:58] user/EMVY OFFICIAL**

> when S is selected, the button appears

**[2026-04-22 09:34:04] user/EMVY OFFICIAL**

> S is in stock. XS is out of stock

**[2026-04-22 09:36:17] admin/Mason**

> Yes, that's correct. In fact, we have another name for this button so that the customer understands that only one of the variants may be out of stock. ("Out of stock? Click here"), which displays on your product page regardless of whether a variant is sold out or not.

**[2026-04-22 09:36:43] user/EMVY OFFICIAL**

> should i get my theme side to enable selectable variant first

**[2026-04-22 09:36:58] user/EMVY OFFICIAL**

> then the button should only appear when oos variant is selected by customers

**[2026-04-22 09:38:05] admin/Mason**

> Yes, that’s absolutely right 🙂

**[2026-04-22 09:38:17] admin/Mason**

> If you update your theme so that variants are selectable and each variant has its own unique URL, the widget will then only appear when an out-of-stock variant is selected by the customer.

**[2026-04-22 09:38:32] user/EMVY OFFICIAL**

> then you need to deactivate your setting just now

**[2026-04-22 09:38:34] user/EMVY OFFICIAL**

> where is it

**[2026-04-22 09:41:46] admin/Mason**

> Go to Back-in-Stock &gt; Settings &gt; Edit
>  [Image]

**[2026-04-22 09:42:22] user/EMVY OFFICIAL**

> ok got it

**[2026-04-22 09:42:29] user/EMVY OFFICIAL**

> can i ask about the preorder function

**[2026-04-22 09:43:02] user/EMVY OFFICIAL**

> can i choose specific product to set pre-order

**[2026-04-22 09:43:05] user/EMVY OFFICIAL**

> not all products

**[2026-04-22 09:44:29] admin/Mason**

> For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-04-22 09:44:35] admin/Mason**

> Therefore, this pre-order widget is only displayed for products that meet these conditions.

**[2026-04-22 09:46:07] admin/Mason**

> You can also exclude products from this section. That means there are products for which the option Continue selling when out of stock is enabled, but you do not want the pre-order widget to be displayed for them, so you exclude them.
>  [Image]

**[2026-04-22 09:46:24] user/EMVY OFFICIAL**

> okay got it!!

**[2026-04-22 09:46:47] user/EMVY OFFICIAL**

> in this case i will only turn on continue selling when out of stock. and enable the pre-order button.

**[2026-04-22 09:46:50] user/EMVY OFFICIAL**

> got it!

**[2026-04-22 09:46:58] user/EMVY OFFICIAL**

> thanks no questions

**[2026-04-22 09:47:04] user/EMVY OFFICIAL**

> i gotta go off now

**[2026-04-22 09:47:05] user/EMVY OFFICIAL**

> thanks

**[2026-04-22 09:47:18] admin/Mason**

> Exactly

**[2026-04-22 09:47:23] admin/Mason**

> you're welcome.

**[2026-04-22 09:47:28] admin/Mason**

> anything else I can help you with?

**[2026-04-22 09:54:17] admin/Mason**

> If nothing else for now, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍

**[2026-04-22 09:54:27] admin/Mason**

> [GIF]

**[2026-04-22 09:54:58] admin/Mason**

> If you want you can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  It means a lot to me and make my day!

**[2026-04-23 02:05:57] user/EMVY OFFICIAL**

> hi team, the theme setting is updated. Now, the oos variant is also selectable. However i notice another issue. In the same product page, S &amp; L is available but the buttom to notify me is still existing. It should only appear when the user select out of stock variant.

**[2026-04-23 02:06:14] user/EMVY OFFICIAL**

> [Image]

**[2026-04-23 02:06:16] user/EMVY OFFICIAL**

> https://emvyofficial.com/collections/frontpage/products/fiona-padded-top

**[2026-04-23 03:48:12] admin/Rick**

> Hello there,
> 
>  Thank you for contacting us.
>  I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻‍♂️
> 
>  Sorry for not getting back to you sooner, but I'm sure you understand we're facing quite a workload on our side. 🙏

**[2026-04-23 03:55:19] user/EMVY OFFICIAL**

> hihi

**[2026-04-23 03:55:21] user/EMVY OFFICIAL**

> Rick

**[2026-04-23 03:55:26] user/EMVY OFFICIAL**

> Can you assist me

**[2026-04-23 03:56:12] admin/Rick**

> Sure, thing!
>  I'm already checking on it 😊
>  WIll get back to you shortly ..

**[2026-04-23 04:49:51] user/EMVY OFFICIAL**

> hihi any update

**[2026-04-23 04:50:06] user/EMVY OFFICIAL**

> [Image] it seems to be getting worse

**[2026-04-23 04:50:56] admin/Rick**

> Not yet, but I'll get back to you as soon as there's news.

**[2026-04-23 04:51:03] admin/Rick**

> It might take a while, but you'll get notified if I send you a message here and you're not online to see it. 😊

**[2026-04-23 04:51:26] user/EMVY OFFICIAL**

> it looks a bit weird now should i turn off the function first?

**[2026-04-23 04:52:26] admin/Rick**

> I know, but actually, I need the feature to be ON so I can run tests.
>  It shouldn't take that long, but I'll do my best to fix it asap, anyway 🙏🏻

**[2026-04-23 04:52:47] user/EMVY OFFICIAL**

> ok thanks thanks!

**[2026-04-23 04:52:51] user/EMVY OFFICIAL**

> take your time

**[2026-04-23 04:52:53] user/EMVY OFFICIAL**

> i will leave it like this

**[2026-04-23 04:53:32] admin/Rick**

> Great! I'll be back with you shortly 🤗

**[2026-04-23 05:14:49] admin/Rick**

> Seems like the issue needs a deeper dive; The reason behind it is for sure related to how your theme is structured, but we'll most probably be able to fix it for you 🙏🏻
> 
>  I have just sent you a collaborator access request to take a closer look at your case and investigate this further. I would appreciate it if you could accept it and let me know so we can take action from our end.

**[2026-04-23 05:16:29] admin/Rick [note]**

> @Jira
>  1-Do you need an update in 24 hours : no
>  2-Issue in your words : when switching variants, the notifyme button shows odd behaviour, it doesn't get shown/hidden properly, considering that the product is oos or not ﻿3-What have you done : I tried different wrappers, and even set a custom variant listener, but the issue persists. collaborator access requested ﻿4-Related URL : https://emvyofficial.com/products/kaia-top-1?variant=41678673346726 ﻿5-Shop Password : -

**[2026-04-23 05:16:46] admin/Nareh [note]**

> 🔗 Jira ticket created
>  Jira link: https://partnerz.atlassian.net/browse/RS-6217
>  Please Link the Jira ticket to the conversation.
>  The SLA for this issue is 72 hours in business days.

**[2026-04-23 05:18:06] admin/Matin [note]**

> 🔗 Support Team linked RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 05:19:10] admin/Rick [note]**

> This note was deleted

**[2026-04-23 05:40:04] user/EMVY OFFICIAL**

> approved

**[2026-04-23 06:25:36] admin/Rick**

> Sorry for the delay, I stepped away from the keyboard for a short while.
>  Great! Thanks for letting me know.
> 
>  I escalated the issue along to the tech team, and I'll get back to you as soon as I hear back from them. 🙏🏻

**[2026-04-23 06:26:38] admin/Rick**

> If you feel like it's best to deactivate the feature for now, you can go ahead and do that.
>  Just let me know if you do, and I'll let the team know, and they can activate the feature for testing purposes on their end.

**[2026-04-23 06:26:56] admin/Matin [note]**

> 💬️ Support Team commented collab accepted - Rick on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 06:57:19] admin/Matin [note_and_unsnooze]**

> 💬️ Support Team commented The same issue with this shop: thewndrr.myshopify.com https://www.wndrr.com/products/hoxton-v2-tech-trackpant-navy?variant=32433297883191&amp;is_shop_owner=true -ًRick on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 06:58:03] admin/Matin [note]**

> ⬆️ Nareh changed the status to CCE Check-in on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 07:08:52] admin/Matin [note_and_unsnooze]**

> 💬️ Support Team commented This one got resolved, thanks to The NSV option was enabled. -Rick on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 07:31:38] admin/Matin [note_and_unsnooze]**

> ⬆️ Nareh changed the status to QA PASSED on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 07:31:38] admin/Matin [note]**

> 💬️ Nareh commented The issue is that these variants render page fully and URL changes [Image] their theme is also a but weird, so custom variant is not working . They must fix their url from their end , then we can revert the listenet to original which is : {"element": null, "property": null, "is_dataset_property": false} on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 07:31:40] admin/Matin [note]**

> ⬆️ Nareh changed the status to QA PASSED on RS-6217: Notify Me button not hiding for in-stock variants Jira · partnerz.atlassian.net

**[2026-04-23 08:48:25] user/EMVY OFFICIAL**

> ok in the meantime i updated the style of the button

**[2026-04-23 08:48:37] user/EMVY OFFICIAL**

> so that it doesnt find with the check out button

**[2026-04-23 08:48:52] user/EMVY OFFICIAL**

> [Image]

**[2026-04-23 08:49:16] user/EMVY OFFICIAL**

> so that it doesnt fight with the check out button ​

**[2026-04-23 08:49:28] admin/Rick**

> Alright!
>  The team just got back to me regarding the matter we discussed. Apparently, there's a rather odd behaviour in your theme. These variants that are on the page are not actually variants, and when you click on them, the main product actually changes, and the whole page gets re-rendered:
>  [Image]

**[2026-04-23 08:49:33] admin/Rick**

> This affects the SDK code and makes it impossible for the app to track switching of the variants and function properly. If you resolve this matter and make it as these variants actually function as a 'variant', the issue would be fully resolved.

**[2026-04-23 08:49:57] admin/Rick**

> Would you please check this with your developer or the theme developer, see if you can resolve this?

**[2026-04-23 08:49:57] user/EMVY OFFICIAL**

> ohhhh i think i know why. because of the swatch app plug in

**[2026-04-23 08:50:17] user/EMVY OFFICIAL**

> So i deactivate them?

**[2026-04-23 08:50:25] user/EMVY OFFICIAL**

> but it will affecting the grouping of the colors

**[2026-04-23 08:50:45] admin/Rick**

> That's the one!
>  I've encountered swatch apps that mess with our app's functionality, so that could very likely be the reason.

**[2026-04-23 08:50:56] user/EMVY OFFICIAL**

> https://emvyofficial.com/products/arden-padded-top?variant=45968964092070

**[2026-04-23 08:51:03] user/EMVY OFFICIAL**

> what about such product without color variant

**[2026-04-23 08:51:08] user/EMVY OFFICIAL**

> it's just sizes

**[2026-04-23 08:52:31] user/EMVY OFFICIAL**

> it's working now!!!

**[2026-04-23 08:52:42] admin/Rick**

> Yes, just applied a fix!

**[2026-04-23 08:52:49] admin/Rick**

> Did that also work for the other product?

**[2026-04-23 08:52:53] admin/Rick**

> Let me check ...

**[2026-04-23 08:53:04] user/EMVY OFFICIAL**

> amazing!!!

**[2026-04-23 08:53:05] user/EMVY OFFICIAL**

> yes

**[2026-04-23 08:53:07] admin/Rick**

> Yessss, all fixed!!

**[2026-04-23 08:53:15] user/EMVY OFFICIAL**

> no notify me when the size is in stock

**[2026-04-23 08:53:30] admin/Rick**

> Yes!
>  Let me take care of the button style, as well.

**[2026-04-23 08:53:32] admin/Rick**

> Just a sec ..

**[2026-04-23 08:53:38] user/EMVY OFFICIAL**

> [Image]

**[2026-04-23 08:53:51] user/EMVY OFFICIAL**

> yeah i think then i can let it be button

**[2026-04-23 08:53:57] user/EMVY OFFICIAL**

> for the font, can it match my theme font?

**[2026-04-23 08:54:10] admin/Rick**

> Sure! Will be back very shortly ..

**[2026-04-23 08:54:22] admin/Rick**

> Also, while I work on that, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-04-23 08:54:32] user/EMVY OFFICIAL**

> review?

**[2026-04-23 08:54:42] user/EMVY OFFICIAL**

> where do i do it

**[2026-04-23 08:55:01] admin/Rick**

> Yeah 😇 Thanksssss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-04-23 08:55:07] user/EMVY OFFICIAL**

> i think i want the button style to be same as the SOLD OUT button

**[2026-04-23 08:57:08] user/EMVY OFFICIAL**

> [Image] done

**[2026-04-23 08:57:30] admin/Rick**

> Wow! I appreciate your kindness 😍 ﻿Can't wait to read your kind words.

**[2026-04-23 08:57:38] admin/Rick**

> Sure,
>  working on it ..
>  [Image]

**[2026-04-23 08:59:09] user/EMVY OFFICIAL**

> [Image] omg you guys updating the market option!!!! now i can update client based on the markets!!!!!!!

**[2026-04-23 08:59:16] user/EMVY OFFICIAL**

> super amazing feature!! which previously wasnt there

**[2026-04-23 08:59:55] admin/Rick**

> Yesssss,
>  this is one of our latest developments!
>  Hope you get the most out of it 😎

**[2026-04-23 09:00:13] user/EMVY OFFICIAL**

> [Image] wait i realise it's auto updating the clients

**[2026-04-23 09:00:26] user/EMVY OFFICIAL**

> the stocks are in singapore market but not in australia

**[2026-04-23 09:00:32] user/EMVY OFFICIAL**

> can i turn off the auto update?

**[2026-04-23 09:09:59] admin/Rick**

> Alright, Done ✅
>  How does it look?
>  [Image]

**[2026-04-23 09:10:12] admin/Rick**

> Regarding the new feature, you can read all about it here in this article:
>  [App: Article Inserter]
> 
> 
>  Would you please take a look and let me know if you face any questions? 😊

**[2026-04-23 09:11:14] user/EMVY OFFICIAL**

> oh no i think i accidently click something on my side to override your edit

**[2026-04-23 09:11:24] user/EMVY OFFICIAL**

> can you undo my edits?

**[2026-04-23 09:12:33] user/EMVY OFFICIAL**

> so sorry

**[2026-04-23 09:12:54] user/EMVY OFFICIAL**

> [Image]

**[2026-04-23 09:14:18] admin/Rick**

> No worries! Should be all OK again ✅

**[2026-04-23 09:16:11] user/EMVY OFFICIAL**

> i think the button looks so faded. Hmmmm. can we do white texts ffffff. and then the button color is AC9C8C

**[2026-04-23 09:16:43] user/EMVY OFFICIAL**

> [Image] the button looks like it's non-functional so we shall change it.

**[2026-04-23 09:19:18] user/EMVY OFFICIAL**

> [Image] my pro plan doesnt support this feature

**[2026-04-23 09:19:28] user/EMVY OFFICIAL**

> if that's the case, the auto notification needs to be off.

**[2026-04-23 09:23:16] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-23 09:36:57] user/EMVY OFFICIAL**

> I can wait

**[2026-04-23 09:36:58] bot/Luna**

> Got it! We will reply here as soon as possible. ​ Thanks for being patient with us. 🙌🏻

**[2026-04-23 09:36:59] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-04-23 09:41:49] user/EMVY OFFICIAL**

> [Image] hi dear, you just need to remove the layer of overlay on the button

**[2026-04-24 05:23:48] admin/Rick**

> Sorry for not getting back to you sooner,
>  I have been out of the office until now.
> 
>  Sure! I just removed the overlay layer from the button ✅
>  Would you please check and ensure it meets your expectations now? 😊

**[2026-04-24 05:43:42] user/EMVY OFFICIAL**

> yes it's looking all good!!!

**[2026-04-24 05:43:44] user/EMVY OFFICIAL**

> thank you!!!

**[2026-04-24 06:18:57] admin/Rick**

> My absolute pleasure, my friend 😇 You're more than welcome!
>  It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

**[2026-04-24 06:19:14] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-04-24 06:19:14] bot/Luna**

> [Conversation Rating Request]

**[2026-04-24 06:19:26] user/EMVY OFFICIAL [open]**

> thank you!

**[2026-04-24 06:19:32] user/EMVY OFFICIAL**

> do i turn off the collaborator access

**[2026-04-24 06:19:48] admin/Rick**

> Yeah, sure, you can go ahead and remove that access 🤗

**[2026-04-24 06:19:55] user/EMVY OFFICIAL**

> ok

**[2026-04-24 06:19:58] user/EMVY OFFICIAL**

> thanks!!

**[2026-04-24 06:20:18] admin/Rick**

> [GIF]

</details>
