---
conversation_id: "215474371198898"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474371198898?view=List"
shopify_domain: "9eb314.myshopify.com"
shopify_url: "https://9eb314.myshopify.com"
company_name: "lalevanatural"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-20T00:14:23Z"
closed_at: "2026-05-20T03:56:28Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Grace", "Nilou"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "sinem taylor"
customer_email: "info@lalevanatural.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 2864
seconds_from_start_to_review_ask: 11926
seconds_from_handoff_to_review_ask: 11924
seconds_from_first_reply_to_review_ask: 9062
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 50
customer_message_count: 19
admin_message_count_total: 34
note_count: 2
customer_word_count: 97
admin_word_count: 719
count_reopens: 1
count_assignments: 4
handling_time_seconds: 1562
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474375869641"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474375869641?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-20T11:04:33Z"
seconds_from_ask_to_review: 27084
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474371198898 — lalevanatural ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474371198898?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474375869641?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://9eb314.myshopify.com)

## Overview
- **Merchant:** sinem taylor — `info@lalevanatural.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** 9eb314.myshopify.com · 🌍 Carlsbad, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2023-08-22
- **Public review score (StoreLeads):** 5.0 (4 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-20 00:01:23 UTC
- **Install to conversation start:** 13 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
A new merchant (Sinem Taylor) installed the Notify Me app and needed help setting up the Pre-order button on an out-of-stock product, as well as widget customizations. Support agents Grace and Nilou assisted by customizing the Notify Me button styling, configuring the Pre-order and Notify Me buttons on a specific product, moving the Wishlist icon to the header, and updating the confirmation message styling to match the store theme. All issues were fully resolved and the merchant left a positive review.

> "I think I am good. Thank you so much for all the help."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 00:14:23 | +0s | — |
| Handed to human (Nilou) | 2026-05-20 00:14:25 | +2s | +0s |
| First reply to customer | 2026-05-20 01:02:07 | +47m 44s | +47m 42s |
| Review requested by Nilou | 2026-05-20 03:33:09 | +3h 18m | +3h 18m |
| Conversation closed | 2026-05-20 03:56:28 | +3h 42m | +3h 42m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-20 11:04:33 | +10h 50m | +10h 50m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Pre-order button setup | The merchant asked how to add the pre-order section/button to their store. | yes |
| 2 | How-To / Setup | Widget styling customization | The merchant accepted an offer to customize the Notify Me widget styling to better match their theme. | yes |
| 3 | How-To / Setup | Wishlist icon placement | The agent suggested and the merchant agreed to move the wishlist button from the bottom left corner to the header as a heart icon. | yes |
| 4 | How-To / Setup | Confirmation message styling | The agent suggested updating the confirmation/toast message styling to better match the store theme. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +3h 18m after conversation start (+3h 18m after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-20 11:04:33 UTC
- **Time from ask to review publish:** +7h 31m
- **Time from conversation start to publish:** +10h 50m
- **Match method:** `ok`
- **Shop name on review:** lalevanatural
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Nilou helped me with setting up the preorder on my product page. She did a great job, is very responsive, professional and is very quick. I highly recommend the app.

## Statistics
- **Messages:** 50 (19 customer, 34 admin)
- **Internal notes:** 2
- **Word count:** customer 97, admins 719
- **Total handling time (Intercom):** +26m 2s
- **Reopens:** 1
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 3 (CJ, Grace, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok, NM - Customization Suggestion

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 50 messages</summary>

**[2026-05-20 00:14:23] user/sinem taylor [source]**

> I just installed Notify Me

**[2026-05-20 00:14:25] admin/CJ [note]**

> shopify_domain: 9eb314.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-20 01:02:07] admin/Grace [assign_and_reopen]**

> Hi sinem, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-20 01:02:41] admin/Grace**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  I wanted to let you know that we can customize our widget to better align with your theme. Here is a suggestion:
>  ﻿​﻿﻿Before:
>  [Image]
>  After:
>  [Image]
>  What do you think? If you're interested in these changes (or any other style), just reply to this message and I'll take care of it, absolutely free of charge! 😊
> 
>  Do you like it Sinem?😍

**[2026-05-20 03:31:41] user/sinem taylor**

> Hi Grace, I really like it thank you

**[2026-05-20 03:31:47] user/sinem taylor**

> That would be great.

**[2026-05-20 03:31:57] user/sinem taylor**

> How can I add the pre-order section ?

**[2026-05-20 03:32:51] admin/Nilou**

> Hi sinem, ﻿​﻿This is Nilou here filling in for Grace who's out of office. Hope you're having a great one! ^-^

**[2026-05-20 03:33:09] admin/Nilou**

> For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it with you and make sure it's set up perfectly.

**[2026-05-20 03:33:39] admin/Nilou**

> Also, Sure! Let me take care of that customization for you
>  [GIF]

**[2026-05-20 03:33:58] user/sinem taylor**

> that would be amazing. thank you so much

**[2026-05-20 03:34:03] user/sinem taylor**

> I will share the url shortly.

**[2026-05-20 03:34:13] admin/Nilou**

> You're sooo welcome! Happy to help ^-^

**[2026-05-20 03:34:21] admin/Nilou**

> Awesome, I'll look forward to it

**[2026-05-20 03:34:51] user/sinem taylor**

> https://lalevanatural.com/products/aha-bha-exfoliating-cleanser

**[2026-05-20 03:35:15] user/sinem taylor**

> both sizes are out of stock and the stock will be back on may 28th

**[2026-05-20 03:36:47] admin/Nilou**

> Done✅
>  [Image]

**[2026-05-20 03:37:07] admin/Nilou**

> Got it! Would you like to display both Preorder and Notify me on them? That is possible

**[2026-05-20 03:37:50] user/sinem taylor**

> yes,please

**[2026-05-20 03:40:11] admin/Nilou**

> Of course! Please just enable the "Continue selling when out of stock" on the product and I'll take care of the rest for you Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Also, I created two GIFs to help guide you more clearly:
> 
>  GIF (Product with no variants):
>  [Image]
>  GIF (Product with variants):
>  [Image]

**[2026-05-20 03:42:48] user/sinem taylor**

> just did it :)

**[2026-05-20 03:43:14] admin/Nilou**

> I see the Add to cart button Let me add a quick fix so the Preorder button replaces it please

**[2026-05-20 03:44:20] admin/Nilou**

> ✅Done

**[2026-05-20 03:44:33] admin/Nilou**

> Would you please check it now and let me know if you'd like any changes made?

**[2026-05-20 03:44:55] admin/Nilou**

> Once all is to your liking, I also have a suggestion for you ^-^ Are you interested?

**[2026-05-20 03:45:41] user/sinem taylor**

> it is perfect, thank you

**[2026-05-20 03:45:43] user/sinem taylor**

> sure

**[2026-05-20 03:45:59] admin/Nilou**

> Awesome!😍

**[2026-05-20 03:46:19] admin/Nilou**

> I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.

**[2026-05-20 03:47:03] user/sinem taylor**

> that would be great :9

**[2026-05-20 03:47:05] user/sinem taylor**

> :)

**[2026-05-20 03:47:14] admin/Nilou**

> On it! ^-^

**[2026-05-20 03:47:37] admin/Nilou**

> While I make this change, I was wondering is it ok if I ask you for a favor?

**[2026-05-20 03:48:25] user/sinem taylor**

> of course

**[2026-05-20 03:49:04] admin/Nilou**

> Thank youu!! I was wondering if I could make things a bit easier for you and you feel like I've provided you with 5-star service, can you consider writing a quick review?
> 
>  You can write it here: ﻿​﻿Notify me! | Review Link And if you happen to mention my name it will be the cherry on top and truly make my day! 🍒😍﻿​﻿﻿​

**[2026-05-20 03:50:18] admin/Nilou**

> ✅Also the icon is now successfully moved to the header and I applied a style to match it with the other icons
>  [Image]

**[2026-05-20 03:51:41] user/sinem taylor**

> just left a review:)

**[2026-05-20 03:51:53] admin/Nilou**

> Thank you so much!! You're a gem🥹

**[2026-05-20 03:52:00] user/sinem taylor**

> of course :)

**[2026-05-20 03:52:46] admin/Nilou**

> I have only one last suggestion ^-^ While I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Shall I add this too?

**[2026-05-20 03:53:03] admin/Nilou [note]**

> .restock-alerts-toast {
>  border: none;
>  background-color: #9eaa92!important;
>  Color: white!important;
>  }
>  .restock-alerts-toast .toastCheckIcon {
>  filter: brightness(0) invert(1);
>  }

**[2026-05-20 03:53:20] user/sinem taylor**

> that is amazing

**[2026-05-20 03:53:32] admin/Nilou**

> [GIF]

**[2026-05-20 03:53:57] admin/Nilou**

> All done🙌

**[2026-05-20 03:55:11] admin/Nilou**

> If you need anything else, we're always here for you ^-^ Just message us and we'll get back to you

**[2026-05-20 03:55:23] admin/Nilou**

> Is there anything else I could do for you at the moment?

**[2026-05-20 03:55:42] user/sinem taylor**

> I think I am good. Thank you so much for all the help.

**[2026-05-20 03:56:22] admin/Nilou**

> You're absolutely welcome! My pleasure ^-^ If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-20 03:56:40] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-20 03:56:40] bot/Luna**

> [Conversation Rating Request]

</details>
