---
conversation_id: "215474365074265"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474365074265?view=List"
shopify_domain: "rdxwb5-jt.myshopify.com"
shopify_url: "https://rdxwb5-jt.myshopify.com"
company_name: "FANCY & PROPER"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-19T16:46:57Z"
closed_at: "2026-05-19T17:22:50Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Pearl"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Adra Bond"
customer_email: "fancyandproper@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 88
seconds_to_first_admin_reply: 88
seconds_from_start_to_review_ask: 1809
seconds_from_handoff_to_review_ask: 1721
seconds_from_first_reply_to_review_ask: 1721
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 50
customer_message_count: 21
admin_message_count_total: 28
note_count: 0
customer_word_count: 139
admin_word_count: 354
count_reopens: 0
count_assignments: 4
handling_time_seconds: 2101
sla_name: "Paid Chats First 5min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474372219252"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474372219252"
review_rating: 5
review_posted_at: "2026-05-20T02:34:39Z"
seconds_from_ask_to_review: 33453
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474365074265 — FANCY & PROPER ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474365074265?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474372219252)  ·  🔗 [Visit Shopify store](https://rdxwb5-jt.myshopify.com)

## Overview
- **Merchant:** Adra Bond — `fancyandproper@gmail.com` (personal address on a free email provider)
- **Store:** rdxwb5-jt.myshopify.com · 🌍 Independence, Missouri, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-01-07

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-02-03 12:14:57 UTC
- **Install to conversation start:** 3 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 2
- **Wishlist items count:** 3

## Summary
Merchant Adra Bond needed help changing an 'Out of Stock' button label to 'Notify Me', had a wishlist login issue (which turned out to be a local browser problem on their end), and requested several UI customizations including black buttons with white text, full-width buttons, and moving the wishlist heart icon to the header next to the account icon. Agent Pearl resolved all issues and customizations successfully, and the merchant left a positive review.

> "You were really fantastic. I just submitted it"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-19 16:46:57 | +0s | — |
| Handed to human (Pearl) | 2026-05-19 16:48:25 | +1m 28s | +0s |
| First reply to customer | 2026-05-19 16:48:25 | +1m 28s | +0s |
| Review requested by Pearl | 2026-05-19 17:17:06 | +30m 9s | +28m 41s |
| Conversation closed | 2026-05-19 17:22:50 | +35m 53s | +34m 25s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-20 02:34:39 | +9h 47m | +9h 46m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button text change (Out of Stock to Notify Me) | Merchant asked if the out-of-stock button text could be changed to 'Notify Me'. | yes |
| 2 | Technical Bug | Wishlist login not working | Merchant reported that the wishlist login button was not working. | yes |
| 3 | How-To / Setup | Button color and style customization | Merchant asked if buttons could be changed to black with white text and made full-width. | yes |
| 4 | How-To / Setup | Wishlist heart icon placement in header | Merchant requested the wishlist button be moved to the header as a heart icon, positioned before the account icon. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The Luna bot asked the merchant for additional details and a contact reason before routing the conversation to a human agent.

## Review request
- **Asked:** Yes — +30m 9s after conversation start (+28m 41s after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-20 02:34:39 UTC
- **Time from ask to review publish:** +9h 17m
- **Time from conversation start to publish:** +9h 47m
- **Match method:** `ok`
- **Shop name on review:** FANCY & PROPER
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Pearl was outstanding. Offered. modifications I didn't even realize were options. Went over and above to make our website look fantastic!

## Statistics
- **Messages:** 50 (21 customer, 28 admin)
- **Internal notes:** 0
- **Word count:** customer 139, admins 354
- **Total handling time (Intercom):** +35m 1s
- **Reopens:** 0
- **Assignments:** 4
- **SLA:** Paid Chats First 5min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review
- **Topics:** NM - Asked for review

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 50 messages</summary>

**[2026-05-19 16:46:57] user/Adra Bond [source]**

> [Image] [Image] Is there a way for this black button say notify me instead of out of stock

**[2026-05-19 16:47:15] bot/Luna**

> I'll connect you with someone from our team who can help with this. Meanwhile, could you share any other details or preferences you have about the button text or display? This will help them assist you more efficiently.

**[2026-05-19 16:47:49] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-05-19 16:48:25] admin/Pearl**

> Hi Adra,
>  I hope you are doing well.
> 
>  This is Pearl from the Customer Care Team🙋‍♀️
>  Thank you for contacting us.

**[2026-05-19 16:48:33] user/Adra Bond**

> hi

**[2026-05-19 16:49:26] user/Adra Bond**

> [Image] [Image] Is there a way for this black button say notify me instead of out of stock

**[2026-05-19 16:49:30] admin/Pearl**

> Yes, of course.
>  Let me help you with that please :)

**[2026-05-19 16:49:41] user/Adra Bond**

> also the wishlist login isn't working

**[2026-05-19 16:49:50] user/Adra Bond**

> [Image] [Image]

**[2026-05-19 16:50:32] admin/Pearl**

> Button should say Notify me now.
>  Let me check the Wishlist.

**[2026-05-19 16:50:52] admin/Pearl**

> Can I have your store front password to check please?

**[2026-05-19 16:51:14] admin/Pearl**

> Is it: fancygirl?

**[2026-05-19 16:51:25] user/Adra Bond**

> yes

**[2026-05-19 16:53:11] admin/Pearl**

> Thanks.
>  It redirects to this page to enter the email after Log in button is clicked:
>  [Image]

**[2026-05-19 16:53:20] admin/Pearl**

> Am I missing some thing here?

**[2026-05-19 16:53:40] user/Adra Bond**

> It might be on my side then. I'll refresh the page

**[2026-05-19 16:54:00] admin/Pearl**

> Ok, thank you.
>  Let me know how it goes please :)

**[2026-05-19 16:55:55] user/Adra Bond**

> I think it's my computer. Its fine on the mobile site. Two more questions for you. Is there anyway the buttons can be black instead of blue with white text

**[2026-05-19 16:56:57] admin/Pearl**

> I see. Thanks for letting me know. Yes, I can help with the customization. They currently appear like this:
>  [Image]

**[2026-05-19 16:57:06] admin/Pearl**

> I was wondering, would you like me to change the buttons position so they are full width as well?

**[2026-05-19 16:57:30] user/Adra Bond**

> yes please

**[2026-05-19 16:57:58] admin/Pearl**

> Ok, great. I am on it😊

**[2026-05-19 16:59:00] admin/Pearl**

> Another quick suggestion for you – I noticed the wishlist access button is currently in the bottom right corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image]

**[2026-05-19 16:59:55] user/Adra Bond**

> yes

**[2026-05-19 16:59:59] user/Adra Bond**

> that would be great

**[2026-05-19 17:00:17] admin/Pearl**

> Perfect :)
>  [GIF]

**[2026-05-19 17:04:47] admin/Pearl**

> Thanks for waiting.
>  How does it look?
>  [Image]

**[2026-05-19 17:05:43] user/Adra Bond**

> Is there anyway to move the heart to the right?

**[2026-05-19 17:05:55] user/Adra Bond**

> before the account icon

**[2026-05-19 17:06:02] admin/Pearl**

> Yes, of course👍

**[2026-05-19 17:13:15] admin/Pearl**

> Hey, still working on finishing last touches.
>  Let me know if you need any thing else in the meantime please :)

**[2026-05-19 17:13:32] user/Adra Bond**

> thank you

**[2026-05-19 17:14:43] admin/Pearl**

> You are very welcome!
>  Does it look good?
>  [Image] [Image]

**[2026-05-19 17:15:09] user/Adra Bond**

> Awesome! Thank you.

**[2026-05-19 17:15:36] admin/Pearl**

> Any time :)
>  Can I help with any thing else?

**[2026-05-19 17:16:04] user/Adra Bond**

> I think that's it for now. Thanks again. You were outstanding

**[2026-05-19 17:16:25] admin/Pearl**

> Aw, happy that I could help :)
>  Please feel free to reach out any time.

**[2026-05-19 17:16:35] admin/Pearl**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-19 17:16:45] user/Adra Bond**

> Of course

**[2026-05-19 17:17:06] admin/Pearl**

> Thanks!
>  Can you make me happy by leaving a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-19 17:17:19] user/Adra Bond**

> Definitely

**[2026-05-19 17:17:29] admin/Pearl**

> Aw, it means the world :)

**[2026-05-19 17:17:57] admin/Pearl**

> And if possible, can you let me know when its submitted please?
>  Shopify takes a few days to publish reviews, and I hate to miss it.

**[2026-05-19 17:18:26] user/Adra Bond**

> You were really fantastic. I just submitted it

**[2026-05-19 17:19:36] admin/Pearl**

> You are the best :)
>  Thanks for making the end of my shift so much better.
>  Wishing you lots of success😍

**[2026-05-19 17:19:57] user/Adra Bond**

> 💕

**[2026-05-19 17:20:04] user/Adra Bond**

> You deserve it

**[2026-05-19 17:21:30] admin/Pearl**

> [GIF]

**[2026-05-19 17:23:02] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-05-19 17:23:02] bot/Luna**

> [Conversation Rating Request]

</details>
