---
conversation_id: "215474104137883"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474104137883?view=List"
shopify_domain: "ry1cdc-vi.myshopify.com"
shopify_url: "https://ry1cdc-vi.myshopify.com"
company_name: "MuVore Treats"
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-04-29T02:05:48Z"
closed_at: "2026-04-29T02:54:05Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Australia"
region_source: "company_country"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Rina"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "ZEHUI YAN"
customer_email: "info@muvoretreats.com.au"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 449
seconds_from_start_to_review_ask: 2568
seconds_from_handoff_to_review_ask: 2567
seconds_from_first_reply_to_review_ask: 2119
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 42
customer_message_count: 12
admin_message_count_total: 31
note_count: 3
customer_word_count: 44
admin_word_count: 433
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2135
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474107587394"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474107587394"
review_rating: 5
review_posted_at: "2026-04-29T10:28:30Z"
seconds_from_ask_to_review: 27594
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474104137883 — MuVore Treats ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474104137883?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474107587394)  ·  🔗 [Visit Shopify store](https://ry1cdc-vi.myshopify.com)

## Overview
- **Merchant:** ZEHUI YAN — `info@muvoretreats.com.au` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** ry1cdc-vi.myshopify.com · 🌍 Adelaide, South Australia, Australia
- **App:** Discounty
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** AUD
- **Store created on Shopify:** 2025-10-28

## App usage — Discounty
- **Discounty plan:** Starter
- **Installed on:** 2026-04-29 02:02:33 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Active:** Yes
- **Sales revenue through Discounty:** AUD 514
- **Total orders through Discounty:** 2

## Summary
Merchant ZEHUI YAN created their first Discounty quantity discount campaign and reached out for setup assistance. Agent Grace verified the campaign was live, then set up the tiered-discount widget on the product page and the saving-on-cart widget, applied a blue color customization, and reduced the table size for mobile display at the merchant's request. The merchant was satisfied with the result and agreed to leave a review mentioning Grace by name.

> "perfect"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-29 02:05:48 | +0s | — |
| Handed to human (Grace) | 2026-04-29 02:05:49 | +1s | +0s |
| First reply to customer | 2026-04-29 02:13:17 | +7m 29s | +7m 28s |
| Review requested by Grace | 2026-04-29 02:48:36 | +42m 48s | +42m 47s |
| Conversation closed | 2026-04-29 02:54:05 | +48m 17s | +48m 16s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-29 10:28:30 | +8h 22m | +8h 22m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Campaign widget setup | Merchant wanted help setting up the tiered-discount and cart savings widgets for their new quantity discount campaign. | yes |
| 2 | How-To / Setup | Widget customization (color & size) | Merchant requested a blue color customization and a smaller table size for the discount widget, particularly on mobile. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +42m 48s after conversation start (+42m 47s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-29 10:28:30 UTC
- **Time from ask to review publish:** +7h 39m
- **Time from conversation start to publish:** +8h 22m
- **Match method:** `ok`
- **Shop name on review:** MuVore Treats
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:**
> Grace is very helpful

## Statistics
- **Messages:** 42 (12 customer, 31 admin)
- **Internal notes:** 3
- **Word count:** customer 44, admins 433
- **Total handling time (Intercom):** +35m 35s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Grace, Rina)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Discounty - asked for review
- **Topics:** DS - First campaign - Proactive, DS - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and timely assistance in setting up and customizing the campaign, resulting in a resolved and satisfactory outcome.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 42 messages</summary>

**[2026-04-29 02:05:48] user/ZEHUI YAN [source]**

> I just created my first Discounty campaign.

**[2026-04-29 02:05:49] admin/Rina [note]**

> Quantity discount / Cart goal
>  Campaign Name: duck wing
>  Campaign Type: Quantity discount / Cart goal
>  Campaign Status: Downloading
>  Use End Countdown timer: False
>  Use Start Countdown timer: False
>  App embed cart widget config: True
>  App embed: False
>  Minimum requirement: [{"criteria":3,"discount":10}]
>  Include Filters: Products and variants
>  Exclude Filters: None
>  Sample Product List:
>  - Freeze-Dried Duck Tongue
> - Freeze-Dried Duck Wing

**[2026-04-29 02:13:17] admin/Grace [assignment]**

> Hi ZEHUI!
>  This is Grace from Discounty. Congrats on launching your first campaign! ✨
>  I’m going to check it right now and send over a preview. Sounds good?

**[2026-04-29 02:15:44] admin/Grace**

> Your campaign’s live and looking great! 😎 Here’s a snapshot of how it shows up in your store:
> 
>  [Image]
>  Does it look good? Let me know if you need any adjustments,
>  ​﻿or just reply ‘Yes’ if you’re happy with it. 😊

**[2026-04-29 02:15:51] admin/Grace**

> By the way, we have a tiered-discount widget on the product page to promote the campaign and a saving on cart widget to show the discount amount in the cart.
> 
>  Would you like me to help you set them up?
> 
> 
>  [Image]
>  [Image]

**[2026-04-29 02:17:29] user/ZEHUI YAN**

> yes

**[2026-04-29 02:17:32] user/ZEHUI YAN**

> thanks

**[2026-04-29 02:18:15] admin/Grace**

> Hi there,
>  No problem at all😍

**[2026-04-29 02:18:34] admin/Grace**

> Could you please bear with me for a few moments? 🙌

**[2026-04-29 02:18:40] admin/Grace**

> [GIF]

**[2026-04-29 02:31:14] admin/Grace**

> All done!
>  Tadaa✨
>  [Image] Could you please check it out and let me know if you like how it looks?😍

**[2026-04-29 02:34:04] admin/Grace**

> Would you like me to apply any customizations for you?
>  Here is a suggestion:
>  Before:
>  [Image]
>  After:
>  [Image]

**[2026-04-29 02:38:22] user/ZEHUI YAN**

> Thanks

**[2026-04-29 02:38:54] admin/Grace**

> You are absolutely welcome ,
>  It was my pleasure😍
>  [GIF]

**[2026-04-29 02:39:15] admin/Grace**

> Would you like me to apply the blue customization as well? (:

**[2026-04-29 02:40:30] user/ZEHUI YAN**

> yes! thx a lot

**[2026-04-29 02:40:51] admin/Grace**

> No worries at all !
>  I'm on it😍🙌

**[2026-04-29 02:40:59] admin/Grace**

> [GIF]

**[2026-04-29 02:42:44] admin/Grace**

> And all done!
>  Voila💙: ​
>  [Image] One discount table that perfectly matches your beautiful store😍

**[2026-04-29 02:42:56] admin/Grace**

> Does it look good on your end? (:

**[2026-04-29 02:43:40] user/ZEHUI YAN**

> could you make the table size a little bit Smaller than now

**[2026-04-29 02:43:58] admin/Grace**

> Sure thing!

**[2026-04-29 02:44:04] user/ZEHUI YAN**

> just on phone, it is quite long

**[2026-04-29 02:45:42] admin/Grace**

> Absolutely!
> 
>  [Image] Could you double check now and let me know if this looks good?🙌

**[2026-04-29 02:46:08] admin/Grace**

> I'm here to make sure it looks perfect for you so don't be shy please (:

**[2026-04-29 02:46:38] user/ZEHUI YAN**

> perfect

**[2026-04-29 02:46:43] user/ZEHUI YAN**

> Thank you!

**[2026-04-29 02:46:59] admin/Grace**

> [GIF]

**[2026-04-29 02:47:14] admin/Grace**

> I'm so glad you like it 😍

**[2026-04-29 02:47:27] user/ZEHUI YAN**

> 😊

**[2026-04-29 02:47:33] admin/Grace**

> I'm always happy to help dear
>  is there anything else I can help you out with at the moment ?
>  [GIF]

**[2026-04-29 02:48:15] user/ZEHUI YAN**

> Have a nice day!

**[2026-04-29 02:48:36] admin/Grace**

> If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹

**[2026-04-29 02:49:22] admin/Grace**

> It would help me out a ton and Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here if you'd like: Discounty Review Link

**[2026-04-29 02:49:42] admin/Grace [note]**

> [GIF]

**[2026-04-29 02:49:52] admin/Grace [note]**

> [GIF]

**[2026-04-29 02:51:47] user/ZEHUI YAN**

> done. Noted Grace

**[2026-04-29 02:52:00] admin/Grace**

> [GIF]

**[2026-04-29 02:52:21] admin/Grace**

> You are a peach! 💛
>  You really made my day after a long shift .
>  Thank you so much for your good vibes and Great energy (:
>  I look forward to reading it 🥹

**[2026-04-29 02:53:44] admin/Grace**

> Please feel free to reach out anytime, I would be more than happy to help you out😍
>  Thank you again for your kindness and wishing you lots of success with your business👋
>  [GIF]

**[2026-04-29 02:54:16] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-04-29 02:54:16] bot/Luna**

> [Conversation Rating Request]

</details>
