---
conversation_id: "215474253122941"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474253122941?view=List"
shopify_domain: "henrik-vibskov-boutique.myshopify.com"
shopify_url: "https://henrik-vibskov-boutique.myshopify.com"
company_name: "Henrik Vibskov Boutique"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T11:02:12Z"
closed_at: "2026-05-11T12:06:17Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "DNK"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Dela"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Dorthe Cornelius"
customer_email: "webassistant@henrikvibskov.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 159
seconds_to_first_admin_reply: 159
seconds_from_start_to_review_ask: 3677
seconds_from_handoff_to_review_ask: 3518
seconds_from_first_reply_to_review_ask: 3518
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 42
customer_message_count: 15
admin_message_count_total: 25
note_count: 0
customer_word_count: 107
admin_word_count: 209
count_reopens: 0
count_assignments: 4
handling_time_seconds: 3703
sla_name: "Paid Chats First 5min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474260060557"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474260060557?view=List"
review_rating: 5
review_posted_at: "2026-05-11T18:24:11Z"
seconds_from_ask_to_review: 22842
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474253122941 — Henrik Vibskov Boutique ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474253122941?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474260060557?view=List)  ·  🔗 [Visit Shopify store](https://henrik-vibskov-boutique.myshopify.com)

## Overview
- **Merchant:** Dorthe Cornelius — `webassistant@henrikvibskov.com` (personal business email (likely the founder or a named employee))
- **Store:** henrik-vibskov-boutique.myshopify.com · 🌍 Kastrup, Capital Region, Denmark
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Advanced
- **Currency:** DKK
- **Store created on Shopify:** 2020-12-14

## App usage — Notify Me!
- **Notify Me! plan:** Essentials (YEARLY)
- **Installed on:** 2022-06-10 13:02:06 UTC
- **Install to conversation start:** 3y 11mo before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 4625
- **Wishlist items count:** 0

## Summary
Merchant Dorthe Cornelius reported that after launching a new theme, the Notify Me button was misplaced on their product pages. Agent Dela made several live CSS/placement adjustments across multiple product pages with varying structures, ultimately replacing the sold-out button with the Notify Me button and matching its width to the existing button style. The issue was fully resolved to the merchant's satisfaction.

> "it's size sensitive so I think under the product title can be a bit confusing"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 11:02:12 | +0s | — |
| Handed to human (Dela) | 2026-05-11 11:04:51 | +2m 39s | +0s |
| First reply to customer | 2026-05-11 11:04:51 | +2m 39s | +0s |
| Review requested by Dela | 2026-05-11 12:03:29 | +1h 1m | +58m 38s |
| Conversation closed | 2026-05-11 12:06:17 | +1h 4m | +1h 1m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-11 18:24:11 | +7h 21m | +7h 19m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Button placement after theme launch | The merchant asked for help repositioning the Notify Me button, which appeared in the wrong location after a new theme was launched. | yes |
| 2 | How-To / Setup | Button styling / width matching | The merchant requested that the Notify Me button be resized to match the width of the existing sold-out button. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The bot Luna attempted to gather context about the merchant's issue and route them to the appropriate human agent.

## Review request
- **Asked:** Yes — +1h 1m after conversation start (+58m 38s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-11 18:24:11 UTC
- **Time from ask to review publish:** +6h 20m
- **Time from conversation start to publish:** +7h 21m
- **Match method:** `ok`
- **Shop name on review:** Henrik Vibskov Boutique
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Dela was absolutely wonderful to work with! We launched a new theme and ran into some tricky button placement issues with the Notify Me widget: different product pages had different structures, which made it extra challenging. Dela jumped right in, made multiple rounds of adjustments, and kept checking in until everything looked perfect. Patient, skilled, and genuinely lovely to work with. Highly recommend!

## Statistics
- **Messages:** 42 (15 customer, 25 admin)
- **Internal notes:** 0
- **Word count:** customer 107, admins 209
- **Total handling time (Intercom):** +1h 1m
- **Reopens:** 0
- **Assignments:** 4
- **SLA:** Paid Chats First 5min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Dela)
- **Primary assignee:** Dela
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review
- **Topics:** NM - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer reported a UI issue with the Notify Me button placement, engaged in multiple rounds of adjustments with the teammate, and expressed strong positive sentiment upon resolution.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Different product pages had different HTML structures, making it difficult to find a single common placement selector for the Notify Me button.

## Full transcript
<details>
<summary>Click to expand — 42 messages</summary>

**[2026-05-11 11:02:12] user/Dorthe Cornelius [source]**

> Hello, we launched a new theme on Friday, and I've noticed that the Notify Me button is placed very off. Please see example here: https://henrikvibskovboutique.com/products/tokyo-w-sftm-off-white-yellow-black?variant=56906649174351
>  would you be able to help us adjust it?

**[2026-05-11 11:02:25] bot/Luna**

> I'll connect you with someone from our team who can assist with this. Meanwhile, could you share any specific details or preferences you have for the button placement to help them assist you better?

**[2026-05-11 11:02:59] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-05-11 11:04:51] admin/Dela**

> Hi Dorthe!👋🏼 ﻿Hope you're doing great. This is Dela here from Notify Me!

**[2026-05-11 11:04:59] admin/Dela**

> I'll check it out right now

**[2026-05-11 11:05:07] user/Dorthe Cornelius**

> hello, thank you

**[2026-05-11 11:07:45] admin/Dela**

> I made some changes. Is it ok this way? Or you'd rather it somewhere else?

**[2026-05-11 11:08:34] user/Dorthe Cornelius**

> can it show instead of sold out button

**[2026-05-11 11:09:01] user/Dorthe Cornelius**

> it's size sensitive so I think under the product title can be a bit confusing

**[2026-05-11 11:09:03] admin/Dela**

> I'll work on it now
>  [Image]

**[2026-05-11 11:09:16] user/Dorthe Cornelius**

> hehe

**[2026-05-11 11:16:45] admin/Dela**

> I placed it in the right position. Now I will remove the sold out button

**[2026-05-11 11:24:54] admin/Dela**

> All done!

**[2026-05-11 11:24:59] admin/Dela**

> Can you please check?

**[2026-05-11 11:25:30] user/Dorthe Cornelius**

> https://henrikvibskovboutique.com/products/tokyo-w-sftm-blue-solid-grey-off-white
>  it looks very off

**[2026-05-11 11:25:53] user/Dorthe Cornelius**

> it works!

**[2026-05-11 11:26:04] admin/Dela**

> YAY!😍

**[2026-05-11 11:26:09] user/Dorthe Cornelius**

> https://henrikvibskovboutique.com/products/tokyo-w-sftm-blue-solid-grey-off-white

**[2026-05-11 11:26:13] user/Dorthe Cornelius**

> this one is off though

**[2026-05-11 11:26:29] admin/Dela**

> I'm on it

**[2026-05-11 11:26:56] user/Dorthe Cornelius**

> this one too is off: https://henrikvibskovboutique.com/products/tokyo-w-sftm-black-beige-gold

**[2026-05-11 11:31:20] admin/Dela**

> The reason is different product pages of your have differnet structures and there's not a common place to put the button

**[2026-05-11 11:31:28] admin/Dela**

> I'm still working on it though

**[2026-05-11 11:48:58] admin/Dela**

> I believe it's all fixed

**[2026-05-11 11:49:02] admin/Dela**

> Can you please check?

**[2026-05-11 11:52:37] user/Dorthe Cornelius**

> [Image] could it be as long as the purple button?

**[2026-05-11 11:53:05] admin/Dela**

> I'll work on it now

**[2026-05-11 11:58:33] admin/Dela**

> Done

**[2026-05-11 11:58:38] admin/Dela**

> Can you check?

**[2026-05-11 12:02:45] user/Dorthe Cornelius**

> it's perfect! thank you so much

**[2026-05-11 12:02:55] admin/Dela**

> My pleasure!

**[2026-05-11 12:03:00] admin/Dela**

> Anything else, dear?

**[2026-05-11 12:03:12] user/Dorthe Cornelius**

> that's all, have a lovely day!

**[2026-05-11 12:03:17] admin/Dela**

> By the way..

**[2026-05-11 12:03:29] admin/Dela**

> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-11 12:04:00] admin/Dela**

> I'm actually at the end of my shift and I’d love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-11 12:04:18] user/Dorthe Cornelius**

> of course, no problem

**[2026-05-11 12:04:28] admin/Dela**

> [Image]

**[2026-05-11 12:05:51] user/Dorthe Cornelius**

> done!

**[2026-05-11 12:06:16] admin/Dela**

> Thanks so so much! Have a lovely day✨

**[2026-05-11 12:06:29] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-11 12:06:29] bot/Luna**

> [Conversation Rating Request]

</details>
