---
conversation_id: "215474298788659"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474298788659?view=List"
shopify_domain: "acqs1x-r1.myshopify.com"
shopify_url: "https://acqs1x-r1.myshopify.com"
company_name: "Kittlins"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-14T05:13:36Z"
closed_at: "2026-05-14T05:49:45Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Pearl"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Michelle Meyer"
customer_email: "michelle@kittlins.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 138
seconds_from_start_to_review_ask: 658
seconds_from_handoff_to_review_ask: 656
seconds_from_first_reply_to_review_ask: 520
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 42
customer_message_count: 13
admin_message_count_total: 29
note_count: 1
customer_word_count: 222
admin_word_count: 585
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2055
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474301010406"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474301010406?view=List"
review_rating: 5
review_posted_at: "2026-05-14T10:30:26Z"
seconds_from_ask_to_review: 18352
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474298788659 — Kittlins ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474298788659?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474301010406?view=List)  ·  🔗 [Visit Shopify store](https://acqs1x-r1.myshopify.com)

## Overview
- **Merchant:** Michelle Meyer — `michelle@kittlins.com` (personal business email (likely the founder or a named employee))
- **Store:** acqs1x-r1.myshopify.com · 🌍 Auburn, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-11-06

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-05-14 05:09:04 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Michelle Meyer, a new merchant who just installed Notify Me, reached out after setup. Agent Pearl proactively reviewed her store, moved the wishlist button to the header as a heart icon, customized the confirmation message colors to match the store, and explained the pre-order feature requirements. Michelle was satisfied with the changes and indicated she would set up pre-order herself once she has a product ready.

> "So far the user interface is extremely simple and easy to use. I really appreciate the help with the wishlist. I would not have thought of that."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 05:13:36 | +0s | — |
| Handed to human (Pearl) | 2026-05-14 05:13:38 | +2s | +0s |
| First reply to customer | 2026-05-14 05:15:54 | +2m 18s | +2m 16s |
| Review requested by Pearl | 2026-05-14 05:24:34 | +10m 58s | +10m 56s |
| Conversation closed | 2026-05-14 05:49:45 | +36m 9s | +36m 7s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 10:30:26 | +5h 16m | +5h 16m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button repositioning | Merchant wanted the wishlist button moved to the header as a heart icon. | yes |
| 2 | How-To / Setup | Pre-order widget setup | Merchant wanted to understand how to set up a pre-order widget in advance of having a product ready. | partial |
| 3 | How-To / Setup | Confirmation message customization | Agent proactively offered to customize the confirmation message colors to match the store, and merchant agreed. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +10m 58s after conversation start (+10m 56s after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 10:30:26 UTC
- **Time from ask to review publish:** +5h 5m
- **Time from conversation start to publish:** +5h 16m
- **Match method:** `ok`
- **Shop name on review:** Kittlins
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> After downloading the app and working to install it, a chat message popped up. Honestly, I am used to ignoring these. I am so glad I didn't!!! Pearl was extremely helpful. The app interface is extremely straight forward and easy to use, but Pearl offered some tasks that I never would have thought about, such as adding a heart icon for customer favorites in the header next to the cart button. Brilliant! So simple, but I would not have thought of that. She also matched many of the settings to my store colors. Thank you! :)

## Statistics
- **Messages:** 42 (13 customer, 29 admin)
- **Internal notes:** 1
- **Word count:** customer 222, admins 585
- **Total handling time (Intercom):** +34m 15s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Merchant does not yet have a product created to configure the pre-order widget

## Full transcript
<details>
<summary>Click to expand — 42 messages</summary>

**[2026-05-14 05:13:36] user/Michelle Meyer [source]**

> I just installed Notify Me

**[2026-05-14 05:13:38] admin/Mo Ramez [note]**

> shopify_domain: acqs1x-r1.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-14 05:15:54] admin/Pearl**

> Hi Michelle, ﻿​﻿
>  Welcome to Notify Me! This is Pearl from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-14 05:18:54] admin/Pearl**

> Notify Me &amp; Wishlist buttons seem to be perfectly set up, and they already match your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨ ﻿​﻿
>  Are you interested in having a preorder widget as well?

**[2026-05-14 05:19:37] admin/Pearl**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-14 05:23:24] user/Michelle Meyer**

> Hi! Thank you for taking a look. I'd love to change the wishlist to a heart icon and move it to the header.

**[2026-05-14 05:23:49] user/Michelle Meyer**

> Also, I am interested in setting up Pre-order. I don't have a specific product yet, but I will soon and would love to have this in place, if possible, before hand.

**[2026-05-14 05:24:19] admin/Pearl**

> Thanks for getting back to me!
>  Its my honor to assist you.
>  Let me work on adjusting the Wishlist position in the header please :)

**[2026-05-14 05:24:30] admin/Pearl**

> For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-05-14 05:24:34] admin/Pearl**

> Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it with you and make sure the Pre-order button is showing correctly. ✨

**[2026-05-14 05:25:30] user/Michelle Meyer**

> I still have to make the pre-order listing. I will save this graphic and reach out if I have any difficulty. Thank you! I appreciate the help. :)

**[2026-05-14 05:26:00] admin/Pearl**

> Got it. No problem at all :)
>  Working on the Wishlist✨👍

**[2026-05-14 05:30:07] admin/Pearl**

> Thanks for waiting.
>  How does it look?
>  [Image]

**[2026-05-14 05:31:15] user/Michelle Meyer**

> Perfect! So that will be at the top for people to look at their wishlist items? Or is that how they add each product to the list?

**[2026-05-14 05:32:37] admin/Pearl**

> Glad to hear that!
>  Yes, that is where they can open and see their saved items.
>  The inline button is where they can add the items in the first place:
>  [Image]

**[2026-05-14 05:32:55] user/Michelle Meyer**

> Oh I see it on the website! Thank you! :) I love it!!!

**[2026-05-14 05:33:08] admin/Pearl**

> Beautiful😊

**[2026-05-14 05:33:28] admin/Pearl**

> How can I further assist you please?
>  I am here to help with any question you might have :)

**[2026-05-14 05:35:13] user/Michelle Meyer**

> I am working through customizing colors and working in the back in stock customizations. So far the user interface is extremely simple and easy to use. I really appreciate the help with the wishlist. I would not have thought of that. I will reach out with any questions - unless you have another super common add like the wishlist!

**[2026-05-14 05:36:39] admin/Pearl**

> Aw, happy to hear that the settings are going smoothly and you like the Wishlist.
> 
>  Sure, I will be happy to lend a hand where ever I can.

**[2026-05-14 05:36:55] admin/Pearl**

> For example, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image]

**[2026-05-14 05:37:21] admin/Pearl**

> This is the message that appears on the bottom right corner of the product page when customers submit their contact info

**[2026-05-14 05:37:32] admin/Pearl**

> Would you like me to customize it so it matches your store colors?

**[2026-05-14 05:38:36] admin/Pearl**

> Here is a suggestion:
>  [Image]

**[2026-05-14 05:38:43] user/Michelle Meyer**

> Yes that would be wonderful! Thank you! :)

**[2026-05-14 05:39:24] admin/Pearl**

> You got it :)✅
>  [Image]

**[2026-05-14 05:39:52] admin/Pearl**

> Also, I was wondering, would it be ok if I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-14 05:40:00] user/Michelle Meyer**

> Of course!

**[2026-05-14 05:40:24] admin/Pearl**

> Thank you!
>  Can you make me happy by leaving a quick review?

**[2026-05-14 05:40:26] admin/Pearl**

> Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-14 05:40:43] user/Michelle Meyer**

> Absolutely! I will do it right now!

**[2026-05-14 05:41:00] admin/Pearl**

> It truly means a lot💖

**[2026-05-14 05:41:16] user/Michelle Meyer**

> If I list your name is Pearl, they will know it is you right?

**[2026-05-14 05:41:44] admin/Pearl**

> Yes, that is right abd very kind of you :)

**[2026-05-14 05:41:57] admin/Pearl**

> and* :D

**[2026-05-14 05:44:46] user/Michelle Meyer**

> Done! :)

**[2026-05-14 05:45:49] admin/Pearl**

> You are the best :)✨

**[2026-05-14 05:46:23] admin/Pearl**

> If you have any questions or need help with any thing else, just ask I will get back to you💓

**[2026-05-14 05:49:10] user/Michelle Meyer**

> Thank you! :)

**[2026-05-14 05:49:37] admin/Pearl**

> You are most welcome😊
>  Have a good night🌟

**[2026-05-14 05:49:56] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-05-14 05:49:57] bot/Luna**

> [Conversation Rating Request]

</details>
