---
conversation_id: "215474294133477"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474294133477?view=List"
shopify_domain: "jtqv1s-0t.myshopify.com"
shopify_url: "https://jtqv1s-0t.myshopify.com"
company_name: "Instinct"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-13T20:53:01Z"
closed_at: "2026-05-15T22:30:35Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Harry", "Melissa", "Mo Ramez", "Stella"]
agent_count: 5
agent_count_bucket: "3+"
customer_name: "Christian Rainey"
customer_email: "business@instinctsporting.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 46
seconds_from_start_to_review_ask: 2135
seconds_from_handoff_to_review_ask: 2134
seconds_from_first_reply_to_review_ask: 2089
review_asked: true
review_ask_admin_name: "Harry"
num_messages: 47
customer_message_count: 20
admin_message_count_total: 33
note_count: 2
customer_word_count: 273
admin_word_count: 475
count_reopens: 0
count_assignments: 2
handling_time_seconds: 7491
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474326882858"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474326882858"
review_rating: 5
review_posted_at: "2026-05-16T02:16:06Z"
seconds_from_ask_to_review: 190050
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474294133477 — Instinct ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474294133477?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474326882858)  ·  🔗 [Visit Shopify store](https://jtqv1s-0t.myshopify.com)

## Overview
- **Merchant:** Christian Rainey — `business@instinctsporting.com` (personal business email (likely the founder or a named employee))
- **Store:** jtqv1s-0t.myshopify.com · 🌍 Phoenix, Arizona, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-04-23

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-13 20:47:52 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Christian had trouble getting the 'Notify Me' widget to display when his theme's quick-shop feature was enabled, which loads products in a fullscreen popup from the collection page. The support team clarified that the collection page widget required a Standard plan, then arranged to unlock it for free on his current plan. After a minor activation step was clarified, the feature worked correctly on the collection page.

> "Right now we haven't started sales yet so I will hold off on upgrading to the standard plan for now. But I appreciate you working with me on that"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 20:53:01 | +0s | — |
| Handed to human (Harry) | 2026-05-13 20:53:02 | +1s | +0s |
| First reply to customer | 2026-05-13 20:53:47 | +46s | +45s |
| Review requested by Harry | 2026-05-13 21:28:36 | +35m 35s | +35m 34s |
| Conversation closed | 2026-05-15 22:30:35 | +2d 1h | +2d 1h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-16 02:16:06 | +2d 5h | +2d 5h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Widget not showing in theme quick-shop popup | The merchant wanted to know why the 'Notify Me' out-of-stock widget stops working when the theme's quick-shop (popup) feature is enabled. | yes |
| 2 | How-To / Setup | Collection page widget activation | The merchant needed guidance on enabling and activating the collection page 'Notify Me' widget toggle. | yes |
| 3 | Billing | Feature unlock on current plan | The merchant asked whether the collection page widget feature could be made available on his current (non-Standard) plan. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +35m 35s after conversation start (+35m 34s after human handoff)
- **Requested by:** Harry
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-16 02:16:06 UTC
- **Time from ask to review publish:** +2d 4h
- **Time from conversation start to publish:** +2d 5h
- **Match method:** `ok`
- **Shop name on review:** Instinct
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 47 (20 customer, 33 admin)
- **Internal notes:** 2
- **Word count:** customer 273, admins 475
- **Total handling time (Intercom):** +2h 4m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 5 (Grace, Harry, Melissa, Mo Ramez, Stella)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Collection page 'Notify Me' widget not compatible with theme quick-shop popup out of the box on the merchant's current plan

## Full transcript
<details>
<summary>Click to expand — 47 messages</summary>

**[2026-05-13 20:53:01] user/Christian Rainey [source]**

> I just installed Notify Me

**[2026-05-13 20:53:02] admin/Mo Ramez [note]**

> shopify_domain: jtqv1s-0t.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-13 20:53:47] admin/Harry**

> Hi Christian, ﻿​﻿
>  Welcome to Notify Me! This is Harry from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-13 20:54:25] user/Christian Rainey**

> Hi! My theme uses a quick-shop feature to show products in a popup. I am having trouble getting this to work with the out of stock notifier. Any tips?

**[2026-05-13 20:55:51] admin/Harry**

> Thank you for your response. May I know If you're referring to the product page or other pages? Would it be possible for you to share a screenshot of that section with me?

**[2026-05-13 20:56:23] user/Christian Rainey**

> [Image] Sure here is a screenshot

**[2026-05-13 20:56:41] user/Christian Rainey**

> Its on the product page. I only have this problem when I enable quick-shop in my theme, which loads the product page in a fullscreen pop-up

**[2026-05-13 20:57:28] user/Christian Rainey**

> this is the setting that breaks the app

**[2026-05-13 20:57:29] user/Christian Rainey**

> [Image]

**[2026-05-13 20:59:05] admin/Harry**

> Thank you for clarifying. Could you please let me know how I can enter the pop-up please?

**[2026-05-13 20:59:45] user/Christian Rainey**

> if you click on any product it should by default open in a pop-up

**[2026-05-13 21:01:26] admin/Harry**

> Oh, do you mean clicking on any product from the collection page?

**[2026-05-13 21:03:29] user/Christian Rainey**

> Yes from the collection on the actual wesite, not my shopify admin panel

**[2026-05-13 21:05:12] admin/Harry**

> I see, thank you for clarifying. We do offer the “Notify me” feature on the collection page. This feature is available on our Standard plan. Would you be interested in upgrading?
> 
>  [Image]

**[2026-05-13 21:08:02] user/Christian Rainey**

> [Image] [Image] Sorry think I misunderstood. The feature I want is working on the current plan, but only when my quick-shop feature is disabled on my theme. For comparison here are screenshots of where its working vs not working.

**[2026-05-13 21:11:21] admin/Harry**

> That’s correct. The product page “Notify me” feature is available on your current plan. However, the quick shop “Notify me” button is shown on the collection page, which is why it requires the collection page “Notify me” feature. Does that make sense?

**[2026-05-13 21:11:48] user/Christian Rainey**

> Ah I see what you're saying, yes that makes sense now

**[2026-05-13 21:12:40] user/Christian Rainey**

> That is good to know for the future. Right now we haven't started sales yet so I will hold off on upgrading to the standard plan for now. But I appreciate you working with me on that

**[2026-05-13 21:14:25] admin/Harry**

> No problem at all, you’re very welcome. 😊
>  I can also check with our team to see if it’s possible to offer this feature on your current plan and update you within the next 24 hours. Does that sound good?

**[2026-05-13 21:17:22] user/Christian Rainey**

> That sounds great, I appreciate that

**[2026-05-13 21:19:10] admin/Harry**

> It's my pleasure!

**[2026-05-13 21:19:22] admin/Harry**

> Is there anything else I can help you with in the meantime?

**[2026-05-13 21:28:05] user/Christian Rainey**

> Not at this time! Thanks again

**[2026-05-13 21:28:29] admin/Harry**

> You're very welcome! 😊

**[2026-05-13 21:28:36] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-13 21:30:48] user/Christian Rainey**

> Sure thing! Thanks Harry

**[2026-05-13 21:31:07] admin/Harry**

> Thank you! 😊

**[2026-05-13 21:33:09] admin/Grace [note]**

> [GIF]

**[2026-05-15 08:34:54] admin/Melissa [note_and_unsnooze]**

> Access granted

**[2026-05-15 16:54:33] admin/Harry**

> Hi Christian,
>  This is Harry from the team. I hope you’re doing well.
> 
>  Great news! The Notify Me collection page widget has now been unlocked on your panel completely free of charge. 😊
> 
>  Could you please check and confirm that everything looks good on your end?
> 
>  Looking forward to your response.
>  Best regards,

**[2026-05-15 18:00:14] user/Christian Rainey**

> Hi unfortunately it looks like it still does not work. I think its a problem with the pop-up nature of my theme...

**[2026-05-15 18:01:20] admin/Harry**

> Thank you for getting back to me!
>  May I ask if you've activated the toggle?

**[2026-05-15 18:02:02] user/Christian Rainey**

> Hi yes I have the toggle enabled.

**[2026-05-15 18:02:16] user/Christian Rainey**

> [Image]

**[2026-05-15 18:02:23] admin/Harry**

> Thank you.

**[2026-05-15 18:02:32] admin/Harry**

> Oh I mean the collection page widget.

**[2026-05-15 18:03:28] user/Christian Rainey**

> Oh I see what you mean, I just enabled it! Looks like it works on the collection page now

**[2026-05-15 18:04:13] admin/Harry**

> I'm glad to hear that. Thank you for letting me know! 😊

**[2026-05-15 18:04:27] admin/Harry**

> Is there anything I can assist you with?

**[2026-05-15 18:05:05] user/Christian Rainey**

> Not at this time. I appreciate you and the team enabling that feature for me

**[2026-05-15 18:05:41] admin/Harry**

> No problem at all. You're very welcome!

**[2026-05-15 18:05:56] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-15 18:07:48] admin/Harry**

> Could you please let me know once it’s done? Shopify takes a few days to publish, and I’d like to keep an eye out for it.

**[2026-05-15 18:08:15] user/Christian Rainey**

> Just left a review!

**[2026-05-15 18:08:26] admin/Harry**

> Thank you so much! 😊

**[2026-05-15 22:30:47] bot/Luna**

> Help Harry understand how they’re doing:

**[2026-05-15 22:30:47] bot/Luna**

> [Conversation Rating Request]

</details>
