---
conversation_id: "215474142888229"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474142888229?view=List"
shopify_domain: "a11p0j-sx.myshopify.com"
shopify_url: "https://a11p0j-sx.myshopify.com"
company_name: "GloGetter"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-01T15:59:46Z"
closed_at: "2026-05-04T09:25:41Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Amelia Lazzara"
customer_email: "amelialazzara@glogetter.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 536
seconds_from_start_to_review_ask: 3764
seconds_from_handoff_to_review_ask: 3763
seconds_from_first_reply_to_review_ask: 3228
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 30
customer_message_count: 7
admin_message_count_total: 34
note_count: 1
customer_word_count: 45
admin_word_count: 418
count_reopens: 0
count_assignments: 2
handling_time_seconds: 4159
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474149583006"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474149583006?view=List"
review_rating: 5
review_posted_at: "2026-05-02T02:19:39Z"
seconds_from_ask_to_review: 33429
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474142888229 — GloGetter ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474142888229?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474149583006?view=List)  ·  🔗 [Visit Shopify store](https://a11p0j-sx.myshopify.com)

## Overview
- **Merchant:** Amelia Lazzara — `amelialazzara@glogetter.com` (personal business email (likely the founder or a named employee))
- **Store:** a11p0j-sx.myshopify.com · 🌍 Lancaster, New York, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-03-30

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-01 15:57:27 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
Amelia Lazzara had just installed the Notify Me app and reached out to support. Agent Stella proactively reviewed the widget setup, moved the wishlist button to the header as a heart icon, changed the low-stock text color to brown, and found a workaround to display the low-stock notice only when inventory falls below 5 (a feature otherwise limited to paid plans). All requested changes were confirmed by the merchant and she also left a positive review mentioning the agent by name.

> "Done! I mentioned you too"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-01 15:59:46 | +0s | — |
| Handed to human (Stella) | 2026-05-01 15:59:47 | +1s | +0s |
| First reply to customer | 2026-05-01 16:08:42 | +8m 56s | +8m 55s |
| Review requested by Stella | 2026-05-01 17:02:30 | +1h 2m | +1h 2m |
| Conversation closed | 2026-05-04 09:25:41 | +2d 17h | +2d 17h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-02 02:19:39 | +10h 19m | +10h 19m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button repositioning | The merchant accepted the agent's suggestion to move the wishlist access button from the bottom left corner to the header as a heart icon. | yes |
| 2 | How-To / Setup | Low stock threshold configuration | The merchant asked to show the low-stock notice only when inventory is below 5. | yes |
| 3 | How-To / Setup | Low stock text color change | The merchant requested the low-stock notice text color be changed to brown. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 2m after conversation start (+1h 2m after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-02 02:19:39 UTC
- **Time from ask to review publish:** +9h 17m
- **Time from conversation start to publish:** +10h 19m
- **Match method:** `ok`
- **Shop name on review:** GloGetter
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 30 (7 customer, 34 admin)
- **Internal notes:** 1
- **Word count:** customer 45, admins 418
- **Total handling time (Intercom):** +1h 9m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful, clear answers and implemented requested product changes, resulting in confirmed resolution and positive customer sentiment.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Low stock threshold setting (show below a specific quantity) is locked behind a paid plan

## Full transcript
<details>
<summary>Click to expand — 30 messages</summary>

**[2026-05-01 15:59:46] user/Amelia Lazzara [source]**

> I just installed Notify Me

**[2026-05-01 15:59:47] admin/Mo Ramez [note]**

> shopify_domain: a11p0j-sx.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-01 16:08:42] admin/Stella**

> Hi Amelia, ﻿​﻿
>  Welcome to Notify Me! This is Stella from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-01 16:18:00] admin/Stella**

> All widgets seem to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-01 16:18:32] admin/Stella**

> This message was deleted

**[2026-05-01 16:19:13] admin/Stella**

> By the way, I have a quick suggestion for you!
>  I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image]
>  It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute! 😊
>  It's also free of charge!

**[2026-05-01 16:38:06] user/Amelia Lazzara**

> Yes please

**[2026-05-01 16:38:23] admin/Stella**

> Glad you like it! 😀

**[2026-05-01 16:38:33] admin/Stella**

> I will add it now.
>  [Image]

**[2026-05-01 16:39:20] user/Amelia Lazzara**

> Thank you also could you only have the low stock notice if it’s below 5

**[2026-05-01 16:39:36] user/Amelia Lazzara**

> And change the color to brown for the text if possible

**[2026-05-01 16:41:52] admin/Stella**

> I will make the low-stock brown now.
>  The setting to make the low-stock to show if it's below 5 is available in paid plan, however let me see if I can find a workaround to make this work without upgrading :)

**[2026-05-01 16:42:27] user/Amelia Lazzara**

> Okay thank you!

**[2026-05-01 16:49:32] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-01 16:50:53] admin/Stella**

> Sory for the bot.

**[2026-05-01 16:51:24] admin/Stella**

> Just an update that I found a workaround and I'm adding it now! 🥳

**[2026-05-01 17:00:36] admin/Stella**

> What do you think about these?
>  [Image] [Image]

**[2026-05-01 17:00:50] admin/Stella**

> Do you want to keep these changes?

**[2026-05-01 17:01:10] user/Amelia Lazzara**

> Yes that is perfect!

**[2026-05-01 17:01:32] admin/Stella**

> Glad to hear that!😀

**[2026-05-01 17:01:43] admin/Stella**

> Is there anything else I can help with?

**[2026-05-01 17:02:30] admin/Stella**

> By the way, if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹

**[2026-05-01 17:06:42] admin/Stella**

> ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-01 17:07:26] admin/Stella**

> [Image]

**[2026-05-01 17:14:50] user/Amelia Lazzara**

> Done! I mentioned you too

**[2026-05-01 17:15:42] admin/Stella**

> You are a peach! 🩷
>  Thank you so much for your kindness (:
>  I look forward to reading it 🥹
>  [Image]

**[2026-05-01 17:16:53] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!

**[2026-05-01 17:17:33] admin/Stella**

> Have a wonderful day ahead!🌟

**[2026-05-04 09:25:52] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-05-04 09:25:53] bot/Luna**

> [Conversation Rating Request]

</details>
