---
conversation_id: "215474155463140"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474155463140?view=List"
shopify_domain: "1xyspu-kc.myshopify.com"
shopify_url: "https://1xyspu-kc.myshopify.com"
company_name: "Boni Soluciones"
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-05-02T19:10:38Z"
closed_at: "2026-05-02T19:40:18Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Spain"
region_source: "company_country"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Rina"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Bonoso Criado Quiros"
customer_email: "bonoso.criado@ncheurope.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 189
seconds_from_start_to_review_ask: 1579
seconds_from_handoff_to_review_ask: 1577
seconds_from_first_reply_to_review_ask: 1390
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 43
customer_message_count: 21
admin_message_count_total: 21
note_count: 1
customer_word_count: 170
admin_word_count: 303
count_reopens: 0
count_assignments: 2
handling_time_seconds: 1752
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 4
review_ticket_id: "215474157385680"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474157385680?view=List"
review_rating: 5
review_posted_at: "2026-05-03T02:20:24Z"
seconds_from_ask_to_review: 24207
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474155463140 — Boni Soluciones ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474155463140?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474157385680?view=List)  ·  🔗 [Visit Shopify store](https://1xyspu-kc.myshopify.com)

## Overview
- **Merchant:** Bonoso Criado Quiros — `bonoso.criado@ncheurope.com` (personal business email (likely the founder or a named employee))
- **Store:** 1xyspu-kc.myshopify.com · 🌍 Madrid, Madrid, Spain
- **App:** Discounty
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2024-11-15

## App usage — Discounty
- **Discounty plan:** Lite — $9/monthly
- **Installed on:** 2026-05-02 19:06:21 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Uninstalled on:** 2026-05-05 14:37:48 UTC ⚠️
- **Active:** No
- **Sales revenue through Discounty:** EUR 143
- **Total orders through Discounty:** 3

## Summary
A merchant (Bonoso Criado Quiros) reached out after creating their first Discounty campaign, needing help hiding the cart widget, understanding how to set up a tiered discount structure (10% per €10 spent), and translating widget text to Spanish. The agent assisted with hiding the widget, explained a workaround for the tiered discount using fixed amounts, resolved a cache issue causing the widget to reappear, and logged a feature request for Spanish language support. The merchant was satisfied and left a review.

> "you helped me a lot, appreciate it"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-02 19:10:38 | +0s | — |
| Handed to human (Dela) | 2026-05-02 19:10:40 | +2s | +0s |
| First reply to customer | 2026-05-02 19:13:47 | +3m 9s | +3m 7s |
| Review requested by Dela | 2026-05-02 19:36:57 | +26m 19s | +26m 17s |
| Conversation closed | 2026-05-02 19:40:18 | +29m 40s | +29m 38s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-03 02:20:24 | +7h 9m | +7h 9m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Hide cart widget | The merchant wanted to know how to deactivate/hide the 'Buy more, Save more' cart widget. | yes |
| 2 | How-To / Setup | Tiered discount configuration | The merchant wanted to set up a progressive discount of 10% for every €10 added to the cart (e.g., €40 = €4 off, €45 = €4 off). | partial |
| 3 | Technical Bug | Widget still showing after being disabled | The merchant reported that the widget was still appearing on the product page after being turned off. | yes |
| 4 | Feature Request | Widget language localization (Spanish) | The merchant asked how to change the widget text to Spanish. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +26m 19s after conversation start (+26m 17s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-03 02:20:24 UTC
- **Time from ask to review publish:** +6h 43m
- **Time from conversation start to publish:** +7h 9m
- **Match method:** `ok`
- **Shop name on review:** Boni Soluciones
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:**
> great help from "dela", great customer care

## Statistics
- **Messages:** 43 (21 customer, 21 admin)
- **Internal notes:** 1
- **Word count:** customer 170, admins 303
- **Total handling time (Intercom):** +29m 12s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Dela, Rina)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Discounty - asked for review
- **Topics:** Feature request, DS - First campaign - Proactive, DS - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 4 / 5
  - Explanation: The customer successfully launched a campaign and received helpful, clear assistance from the teammate, who resolved their questions and acknowledged product limitations with a promise to escalate feature requests.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - No support for widget text localization/translation to Spanish

## Full transcript
<details>
<summary>Click to expand — 43 messages</summary>

**[2026-05-02 19:10:38] user/Bonoso Criado Quiros [source]**

> I just created my first Discounty campaign.

**[2026-05-02 19:10:40] admin/Rina [note]**

> Quantity discount / Cart goal
>  Campaign Name: 10% descuento cada 10€
>  Campaign Type: Quantity discount / Cart goal
>  Campaign Status: Needs Upgrade
>  Use End Countdown timer: False
>  Use Start Countdown timer: False
>  App embed cart widget config: True
>  App embed: False
>  Minimum requirement: [{"criteria":40,"discount":10}]
>  Include Filters: Collection ​
>  - todos-los-productos
>  Exclude Filters: None
>  Sample Product List:
>  - Abrillantador de Acero Inoxidable - Anti Huella
> - Abrillantador de faros
> - Abrillantador de Ruedas de Gomas

**[2026-05-02 19:13:47] admin/Dela**

> Hi Bonoso!
>  This is Dela from Discounty. Congrats on launching your first campaign! ✨
>  I’m going to check it right now and send over a preview. Sounds good?

**[2026-05-02 19:15:42] user/Bonoso Criado Quiros**

> how can i deactivate the widget
>  Buy more, Save more
>  Buy Get €40,00+ 10% Off ​

**[2026-05-02 19:16:16] user/Bonoso Criado Quiros**

> [Image]

**[2026-05-02 19:17:09] admin/Dela**

> You can hide it through your panel. Would you like me to do that for you?

**[2026-05-02 19:17:20] user/Bonoso Criado Quiros**

> please

**[2026-05-02 19:17:47] admin/Dela**

> Done! Can you please check?

**[2026-05-02 19:19:24] user/Bonoso Criado Quiros**

> oh thank you!

**[2026-05-02 19:20:05] admin/Dela**

> My pleasure!

**[2026-05-02 19:20:11] admin/Dela**

> Is there anything else I can help you with?

**[2026-05-02 19:22:21] user/Bonoso Criado Quiros**

> another thing yes! im trying to do an specific kind of discount.
>  I'm doing 10% off every 10€ added.
>  For example 40€ = 4€ discount 50€ = 5€ discount etc
>  but it cant work with for example
>  45€, in that case, you only get 4€ discount.
>  Do i expain my self?

**[2026-05-02 19:24:46] admin/Dela**

> I think I get it. I believe if you use a fixed amount instead of a percentage, you'll have the goal.
>  [Image]

**[2026-05-02 19:24:56] admin/Dela**

> And add tiers for it

**[2026-05-02 19:25:37] user/Bonoso Criado Quiros**

> i see, but i have to add a lot of them this way right? like for 40€ 50€ 60€ and so on

**[2026-05-02 19:25:41] admin/Dela**

> 40 &gt; 4 50 &gt; 5 60 &gt; 6 By doing that there won't be any like 4.5

**[2026-05-02 19:26:20] user/Bonoso Criado Quiros**

> okay

**[2026-05-02 19:27:12] admin/Dela**

> Would you like to test it out while I'm here?

**[2026-05-02 19:30:52] user/Bonoso Criado Quiros**

> [Image] i see this again

**[2026-05-02 19:31:04] user/Bonoso Criado Quiros**

> i got back to my last one i think its better, it would just be confusing

**[2026-05-02 19:31:17] user/Bonoso Criado Quiros**

> how can i deactivate it myself?

**[2026-05-02 19:31:27] admin/Dela**

> Sure! Anything you like. Ans let me tell you

**[2026-05-02 19:31:59] user/Bonoso Criado Quiros**

> [Image] it says its off

**[2026-05-02 19:32:33] admin/Dela**

> Yup, I just noticed. Let me check your product page then

**[2026-05-02 19:33:48] admin/Dela**

> I believe it's a cache problem. I hard refreshed and the widget is not there

**[2026-05-02 19:34:03] user/Bonoso Criado Quiros**

> okay yes now

**[2026-05-02 19:34:05] user/Bonoso Criado Quiros**

> thanks

**[2026-05-02 19:34:15] admin/Dela**

> Anytime!

**[2026-05-02 19:34:20] admin/Dela**

> Anything else?

**[2026-05-02 19:35:18] user/Bonoso Criado Quiros**

> [Image] how can i change this to my language? (spanish)

**[2026-05-02 19:35:26] user/Bonoso Criado Quiros**

> the 10% off i mean

**[2026-05-02 19:36:03] admin/Dela**

> Oh, unfortunately, that's not possible :( ​

**[2026-05-02 19:36:16] user/Bonoso Criado Quiros**

> oh, okay np

**[2026-05-02 19:36:20] user/Bonoso Criado Quiros**

> thanks for everything!

**[2026-05-02 19:36:33] admin/Dela**

> Thank you for sharing your needs with us. I see how it could benefit your business, and I'll pass your request on to our product development team for future consideration.
> 
>  I made a feature request for you on our Featurebase board so that other people can vote on it too.
>  [App: Featurebase]
> 
> 
>  I'm going to make sure that we reach out to you as soon as this feature goes live. ﻿​

**[2026-05-02 19:36:36] user/Bonoso Criado Quiros**

> you helped me a lot, appreciate it

**[2026-05-02 19:36:57] admin/Dela**

> Aww! My pleasure!
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: Discounty Review Link

**[2026-05-02 19:37:50] user/Bonoso Criado Quiros**

> yep, done!

**[2026-05-02 19:37:51] user/Bonoso Criado Quiros**

> thank you

**[2026-05-02 19:38:12] admin/Dela**

> OMG! Thanks so much😍

**[2026-05-02 19:40:17] admin/Dela**

> I’ll close this conversation, but please do feel free to reach out if you have any further questions. 🙌🏻
> 
>  Have a great rest of the weekend!

**[2026-05-02 19:40:29] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-02 19:40:30] bot/Luna**

> [Conversation Rating Request]

</details>
