---
conversation_id: "215474380241526"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474380241526?view=List"
shopify_domain: "3d8d0e38-2.myshopify.com"
shopify_url: "https://3d8d0e38-2.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-20T16:28:18Z"
closed_at: "2026-05-20T19:12:24Z"
state: "closed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Danielle Yanke / Clearlight Infrared Saunas"
customer_email: "shop@infraredsauna.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "shop"
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 50
seconds_from_start_to_review_ask: 9085
seconds_from_handoff_to_review_ask: 9083
seconds_from_first_reply_to_review_ask: 9035
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 45
customer_message_count: 13
admin_message_count_total: 40
note_count: 3
customer_word_count: 121
admin_word_count: 431
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2221
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474385915327"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474385915327?view=List"
review_rating: 5
review_posted_at: "2026-05-21T02:17:32Z"
seconds_from_ask_to_review: 26269
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474380241526 — Clearlight ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474380241526?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474385915327?view=List)  ·  🔗 [Visit Shopify store](https://3d8d0e38-2.myshopify.com)

## Overview
- **Merchant:** Danielle Yanke / Clearlight Infrared Saunas — `shop@infraredsauna.com` (team mailbox (`shop@…` — a shared inbox, not a single person))
- **Store:** 3d8d0e38-2.myshopify.com · 🌍 Las Vegas, Nevada, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-05-20 16:23:40 UTC
- **Install to conversation start:** 4 minutes before this conversation

## Summary
Danielle from Clearlight Infrared Saunas had just installed the Notify Me app and needed help with initial setup and customization. Agent Stella proactively customized the widget and confirmation toast notification to match the brand colors, and repositioned the toast so it wasn't obscured by a chat widget. All changes were made successfully and the merchant was very satisfied with the results.

> "Magiccccc - thanks!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 16:28:18 | +0s | — |
| Handed to human (Stella) | 2026-05-20 16:28:20 | +2s | +0s |
| First reply to customer | 2026-05-20 16:29:08 | +50s | +48s |
| Review requested by Stella | 2026-05-20 18:59:43 | +2h 31m | +2h 31m |
| Conversation closed | 2026-05-20 19:12:24 | +2h 44m | +2h 44m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-21 02:17:32 | +9h 49m | +9h 49m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget branding customization | Merchant wanted the confirmation toast notification to use their brand color instead of the default styling. | yes |
| 2 | How-To / Setup | Toast notification positioning | Merchant asked if the confirmation toast could be moved to the center since a chat box was overlapping it. | yes |
| 3 | Technical Bug | Confirmation message not visible on signup | Merchant reported not seeing the confirmation message pop up after submitting their notification request. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +2h 31m after conversation start (+2h 31m after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-21 02:17:32 UTC
- **Time from ask to review publish:** +7h 17m
- **Time from conversation start to publish:** +9h 49m
- **Match method:** `fuzzy_via_customer_name`
- **Shop name on review:** Clearlight
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> awesome experience setting up the app, I never had an app install process where they chat you and actively ask if you need help or what they can do for us. Thanks Stella!

## Statistics
- **Messages:** 45 (13 customer, 40 admin)
- **Internal notes:** 3
- **Word count:** customer 121, admins 431
- **Total handling time (Intercom):** +37m 1s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (CJ, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 45 messages</summary>

**[2026-05-20 16:28:18] user/Danielle Yanke / Clearlight Infrared Saunas [source]**

> I just installed Notify Me

**[2026-05-20 16:28:20] admin/CJ [note]**

> shopify_domain: 8d0e38-2.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-20 16:29:08] admin/Stella**

> Hi Danielle, ﻿​﻿
>  Welcome to Notify Me! This is Stella from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-20 16:30:40] admin/Stella**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-20 16:30:58] admin/Stella [note]**

> .restock-alerts-toast { background-color: #801C00!important; color: white!important; } .restock-alerts-toast .toastCheckIcon{ filter: invert(1) brightness(1000%); }

**[2026-05-20 16:31:04] admin/Stella [note]**

> https://api.notify-me.app/n0t1fym3-admin/account/uistyle/112599/change/?_changelist_filters=q%3D8d0e38-2.myshopify.com

**[2026-05-20 16:31:30] admin/Stella**

> By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?
>  Just reply to this message and I'll take care of it, absolutely free of charge! 😊
> 
>  Looking forward to your feedback.

**[2026-05-20 18:31:15] user/Danielle Yanke / Clearlight Infrared Saunas**

> Hi Stella, yes please - that branding color would be much better!

**[2026-05-20 18:31:31] admin/Stella**

> Glad to hear you like it! 😍

**[2026-05-20 18:31:37] admin/Stella**

> Let me add it for you!

**[2026-05-20 18:31:55] admin/Stella**

> And done! 🌟

**[2026-05-20 18:32:01] user/Danielle Yanke / Clearlight Infrared Saunas**

> Magiccccc - thanks!

**[2026-05-20 18:32:11] admin/Stella**

> My pleasure! 😊

**[2026-05-20 18:32:15] user/Danielle Yanke / Clearlight Infrared Saunas**

> This is the product we installed this for, and its looking good! https://shop.infraredsauna.com/products/halo-one-face-mask

**[2026-05-20 18:32:32] admin/Stella**

> That is wonderful to hear! :D

**[2026-05-20 18:32:44] admin/Stella**

> Is there anything else I can help with at the moment? 😊

**[2026-05-20 18:33:08] user/Danielle Yanke / Clearlight Infrared Saunas**

> I just signed up and actually didn't see the confirmation message pop up after sending my info. Does that show on screen or elsewhere?

**[2026-05-20 18:34:02] admin/Stella**

> Hm, it should show up on the bottom right corner.

**[2026-05-20 18:34:05] admin/Stella**

> Let me check it.

**[2026-05-20 18:34:54] user/Danielle Yanke / Clearlight Infrared Saunas**

> [Image] here's the info (and I see one request in the backend, maybe it's mine and it is working - just not notifying)

**[2026-05-20 18:35:06] user/Danielle Yanke / Clearlight Infrared Saunas**

> [Image] oh wait I see this!

**[2026-05-20 18:35:35] admin/Stella**

> Great! It seems like the customization was not applied :)

**[2026-05-20 18:35:39] admin/Stella**

> I'm looking into it now

**[2026-05-20 18:35:59] user/Danielle Yanke / Clearlight Infrared Saunas**

> [Image] oh wait i just had to refresh, it's red now

**[2026-05-20 18:36:12] admin/Stella**

> oooh Wonderful!

**[2026-05-20 18:36:52] admin/Stella**

> Let me know if you'd like to move it to the middle since the chat box is displaying over it! :)

**[2026-05-20 18:37:10] user/Danielle Yanke / Clearlight Infrared Saunas**

> that would be great if possible

**[2026-05-20 18:37:30] admin/Stella**

> Of course!

**[2026-05-20 18:37:47] admin/Stella**

> [Image]

**[2026-05-20 18:37:59] user/Danielle Yanke / Clearlight Infrared Saunas**

> 😁

**[2026-05-20 18:42:17] admin/Stella**

> It's done!
>  Now it's centered at the bottom!
>  [Image]

**[2026-05-20 18:51:47] admin/Stella**

> Can I help with anything else?

**[2026-05-20 18:54:46] admin/Stella**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-20 18:59:43] admin/Stella**

> I was just wondering if you would be willing to take a few moments to write a review for us?
> 
>  ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
>  If you'd like, you can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
> 
>  [Image]

**[2026-05-20 19:07:18] user/Danielle Yanke / Clearlight Infrared Saunas**

> lol thank you - all set! happy to review

**[2026-05-20 19:08:14] admin/Stella**

> Aw, thank you so much! You're the best. 😁

**[2026-05-20 19:08:18] admin/Stella**

> I can't wait to read it!

**[2026-05-20 19:08:34] user/Danielle Yanke / Clearlight Infrared Saunas**

> appreciate your help! and gifs :)

**[2026-05-20 19:09:38] admin/Stella**

> Aw, it was my pleasure!
>  Thank you for enjoying the gifs~ 😁
>  [Image]

**[2026-05-20 19:11:14] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues! 😉

**[2026-05-20 19:11:21] admin/Stella**

> Have a great day ahead!🌟

**[2026-05-20 19:12:03] user/Danielle Yanke / Clearlight Infrared Saunas**

> you too!

**[2026-05-20 19:12:18] admin/Stella**

> [Image]

**[2026-05-20 19:12:35] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-05-20 19:12:35] bot/Luna**

> [Conversation Rating Request]

</details>
