---
conversation_id: "215474178495082"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474178495082"
shopify_domain: "5qpxsh-60.myshopify.com"
shopify_url: "https://5qpxsh-60.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-05T07:00:00Z"
closed_at: "2026-05-09T12:24:10Z"
state: "closed"
priority: "not_priority"
channel: "automated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Nikola", "Rick", "Stella"]
agent_count: 3
agent_count_bucket: "3"
customer_name: ""
customer_email: ""
contact_email_type: "unknown"
contact_email_role_hint: ""
seconds_to_human_handoff: 109
seconds_to_first_admin_reply: 327
seconds_from_start_to_review_ask: 5842
seconds_from_handoff_to_review_ask: 5733
seconds_from_first_reply_to_review_ask: 5515
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 47
customer_message_count: 16
admin_message_count_total: 37
note_count: 1
customer_word_count: 327
admin_word_count: 516
count_reopens: 0
count_assignments: 4
handling_time_seconds: 14892
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 4
review_ticket_id: "215474187608219"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474187608219?view=List"
review_rating: 5
review_posted_at: "2026-05-05T18:24:47Z"
seconds_from_ask_to_review: 35245
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474178495082 — 6KIOM ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474178495082)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474187608219?view=List)  ·  🔗 [Visit Shopify store](https://5qpxsh-60.myshopify.com)

## Overview
- **Merchant:** (no name)
- **Store:** 5qpxsh-60.myshopify.com · 🌍 Bengaluru, Karnataka, India
- **App:** Notify Me!
- **Channel:** automated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-04-21 09:41:07 UTC
- **Install to conversation start:** 13 days before this conversation

## Summary
The merchant (6kiom) needed help customizing the 'Notify Me' back-in-stock button on their Shopify store, including design changes to match existing buttons and display on the collection page. Agents Rick and Stella worked through several rounds of UI adjustments including hover colors, button height/spacing, and popup button text color. Most styling issues were addressed, though the collection-page feature requires a paid plan upgrade, and the conversation ended without explicit final confirmation from the merchant.

> "We need the "Notify Me" button to show alone on the product page, without the quantity or "Sold Out" button."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-05 07:00:00 | +0s | — |
| Handed to human (Stella) | 2026-05-05 07:01:49 | +1m 49s | +0s |
| First reply to customer | 2026-05-05 07:05:27 | +5m 27s | +3m 38s |
| Review requested by Rick | 2026-05-05 08:37:22 | +1h 37m | +1h 35m |
| Conversation closed | 2026-05-09 12:24:10 | +4d 5h | +4d 5h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-05 18:24:47 | +11h 24m | +11h 22m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Notify Me button customization | The merchant wanted the 'Notify Me' button to display alone on the product page without the quantity selector or 'Sold Out' button, and styled to match other site buttons. | partial |
| 2 | Technical Bug | Hover color not matching | The merchant requested the hover color of the 'Notify Me' button and popup submit button be matched to the 'Add to Cart' button hover color. | yes |
| 3 | Technical Bug | Button height and spacing mismatch | The merchant asked for the 'Notify Me' button height and spacing to be adjusted to match the 'Virtual Try On' button. | yes |
| 4 | Technical Bug | Popup submit button text color | The merchant requested the green popup submit button text be changed to white. | yes |
| 5 | Feature Request | Notify Me on collection page | The merchant asked whether the 'Notify Me' button could be shown on the collection page. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 37m after conversation start (+1h 35m after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-05 18:24:47 UTC
- **Time from ask to review publish:** +9h 47m
- **Time from conversation start to publish:** +11h 24m
- **Match method:** `manual`
- **Shop name on review:** 6KIOM
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 47 (16 customer, 37 admin)
- **Internal notes:** 1
- **Word count:** customer 327, admins 516
- **Total handling time (Intercom):** +4h 8m
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 3 (Nikola, Rick, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM series - Review 5

## Intercom-side signals
- **Intercom CX Score (AI grading):** 4 / 5
  - Explanation: The customer requested customization of the 'Notify Me' button and experienced some initial misunderstandings but received high-quality support from the teammate who addressed multiple customization requests. The customer showed some dissatisfaction with product features and exerted high effort to get timely resolution.

## Sentiment & Resolution
- **Sentiment:** neutral
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Collection page 'Notify Me' button requires a Standard plan upgrade
- Initial misunderstanding about 'Find in Store' button scope delayed resolution

## Full transcript
<details>
<summary>Click to expand — 47 messages</summary>

**[2026-05-05 07:00:00] admin/Nikola [source]**

> Hi My, Need a help for setting up Back In Stock?
>  Just reply here and we will take care of it for you.

**[2026-05-05 07:00:01] user/6kiom Admin**

> [Image] We need support for customizing the “Notify” button on our website. We would like to modify its design and functionality to be similar to the reference shared.
>  Could you please check and help us implement this customization?

**[2026-05-05 07:00:19] bot/Luna**

> Hi My,
>  Thanks for your message! We will get back to you shortly.

**[2026-05-05 07:00:20] bot/Luna [channel_and_reply_time_expectation]**

> We'll be back online later today You'll get replies here and to info@6kisleofman.com.

**[2026-05-05 07:05:27] admin/Rick**

> Hello there,
> 
>  Thank you for contacting us.
>  I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻‍♂️

**[2026-05-05 07:10:02] admin/Rick [note]**

> [Image]

**[2026-05-05 07:11:01] admin/Rick**

> No worries, I noticed your other conversation with us and added the email address 'marketingsupport@skylerautomotive.com' to our conversation, as well 😉

**[2026-05-05 07:11:40] admin/Rick**

> Regarding what you sent, there's nothing I can do regarding the button that says 'Find in store';
>  We don't have such button, and you may need to use another app for that.

**[2026-05-05 07:12:00] admin/Rick**

> But I for sure can help you with the Notify Me button.
>  Let me see what I can do and get back to you 😉

**[2026-05-05 07:14:27] user/6kiom Admin**

> just hold on, will back in this conversion ,

**[2026-05-05 07:21:11] user/6kiom Admin**

> [Image] Hello Rick,
>  This is Kasi. I think there was a small misunderstanding.
>  We need the “Notify Me” button to show alone on the product page, without the quantity or “Sold Out” button.
>  Hope this is clear now. Please let me know if you need anything else.
>  https://www.alpinestars.com/products/cusco-drystar-jacket-black-deep-gray

**[2026-05-05 07:23:37] admin/Rick**

> I'll do my best, and will get back to you shortly 🤗

**[2026-05-05 07:24:23] user/6kiom Admin**

> ok thank you

**[2026-05-05 07:36:34] admin/Rick**

> Done ✅
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
> 
>  Example:
>  https://www.6kiom.com/products/korda-street-hybrid-riding-gloves?variant=46614645506197

**[2026-05-05 07:40:08] user/6kiom Admin**

> will check and update you..

**[2026-05-05 07:40:29] admin/Rick**

> Great! Let me know how it goes 🤗

**[2026-05-05 08:23:58] user/6kiom Admin**

> Hi,
>  We checked from our side and everything is working fine. However, we need a few changes:
>  The hover color for the “Notify Me” button and popup submit button is not correct. Please match it with the “Add to Cart” button hover color used on other products. We need to adjust the height of the “Notify Me” button to match the “Virtual Try On” button (same height and size). The button is not showing on the collection page. Do we need to upgrade anything for this?
>  Please check and help us with these changes. Let us know if you need anything from our side.
>  Thank you!

**[2026-05-05 08:37:22] admin/Rick**

> Thanks for getting back to me.
> 
>  My shift has already ended and I'm leaving, but I'd be happy to review your requests when I get back to the office tomorrow. If you don't mind, I'll get back to you on this sometime tomorrow.
> 
>  If you're in a hurry, you can reply to this message, and after a few minutes, the bot will give you an option to get connected to another agent who's live to get on your request right away!
> 
>  Have a great day! 🫶🏻

**[2026-05-05 08:56:29] user/6kiom Admin**

> hi need to complete this by today, plz assign another person to complete

**[2026-05-05 09:03:34] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-05 09:21:43] user/6kiom Admin**

> I can wait

**[2026-05-05 09:21:44] bot/Luna**

> Got it! We will reply here as soon as possible. ​ Thanks for being patient with us. 🙌🏻

**[2026-05-05 09:21:45] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-05-05 10:45:03] admin/Stella**

> Hi there,
>  This is Stella here from the team. I hope you are doing well.

**[2026-05-05 10:47:46] admin/Stella**

> Give me some time to work on the customizations you asked

**[2026-05-05 10:52:01] user/6kiom Admin**

> sure, thanks..

**[2026-05-05 11:23:13] admin/Stella**

> Thank you for waiting while I worked on this!
>  I've fixed the hover on the notify me button and the pop-up submit. Could you please check it and let me know how it looks?

**[2026-05-05 11:23:27] admin/Stella**

> Regarding the notify me on collection page, this feature is available in the Standard plan. Is upgrading something you can consider?
>  If you’re considering upgrading, please let me know. I can also speak with our team about getting you a good discount to make things easier for you.

**[2026-05-05 11:29:08] user/6kiom Admin**

> thanks will check and update to you..

**[2026-05-05 11:30:02] admin/Stella**

> Gotcha! Take your time!

**[2026-05-05 11:30:08] admin/Stella**

> Let me know how it goes!

**[2026-05-05 11:38:36] user/6kiom Admin**

> [Image] Hi,
>  We need a couple more changes:
>  The gap between the two buttons is too much. Please reduce the spacing and align it similar to other products (like “Add to Cart” and “Virtual Try On” buttons). Screenshort shared for reference https://www.6kiom.com/products/rs-taichi-kompassr-air-pant?variant=46650308821141 In the popup, the green button text should be in white color.
>  Please check and update this as well.

**[2026-05-05 11:42:59] admin/Stella**

> Got it

**[2026-05-05 11:43:30] admin/Stella**

> While I'm working on this, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-05 11:43:44] user/6kiom Admin**

> sure

**[2026-05-05 11:47:36] admin/Stella**

> Thank you so much! I was wondering if you would be willing to take a few moments to write a review for us while I'm customizing the widget?
> 
>  ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-05 11:48:55] user/6kiom Admin**

> review given..

**[2026-05-05 11:49:47] admin/Stella**

> Thank you so much! You're amazing!
>  The customization is almost done too!

**[2026-05-05 11:51:24] user/6kiom Admin**

> i don't see any changes of it plz check again this..

**[2026-05-05 11:52:20] admin/Stella**

> On it

**[2026-05-05 11:53:38] user/6kiom Admin**

> in pop of submit button? green button of white color text

**[2026-05-05 11:54:58] admin/Stella**

> The changes should be added now. Could you please check it?
>  I changed the hover of submit popup to white and green and also fixed the space between notify me and virtual try-on

**[2026-05-05 11:58:40] user/6kiom Admin**

> will check and confirm you plz wait..

**[2026-05-05 11:59:55] admin/Stella**

> Take your time.

**[2026-05-05 12:23:09] admin/Stella**

> Is everything ok now?

**[2026-05-06 12:23:11] bot/Luna**

> Hey there,
> 
>  It looks like you're busy as we haven't heard back from you. Just a quick check-in to see if our previous message has reached you?

**[2026-05-09 12:24:09] bot/Luna**

> It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here and ready to help - just give us a shout at anytime if you have follow-up questions or need anything clarified and we'll go from there. ​
>  In the meantime, have a great day ahead! 👋🏻

</details>
