---
conversation_id: "215473996961697"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215473996961697?view=List"
shopify_domain: "6f1hf8-gg.myshopify.com"
shopify_url: "https://6f1hf8-gg.myshopify.com"
company_name: "Choose Homegrown LLC"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-20T21:29:09Z"
closed_at: "2026-04-23T20:40:16Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Harry", "Mo Ramez", "Rick"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: "Laura Yoshioka"
customer_email: "admin@choosehomegrown.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "admin"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 16
seconds_from_start_to_review_ask: 857
seconds_from_handoff_to_review_ask: 856
seconds_from_first_reply_to_review_ask: 841
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 154
customer_message_count: 73
admin_message_count_total: 87
note_count: 12
customer_word_count: 1638
admin_word_count: 1827
count_reopens: 0
count_assignments: 4
handling_time_seconds: 39176
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 4
intercom_cx_score: 5
review_ticket_id: "215474043804688"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474043804688"
review_rating: 5
review_posted_at: "2026-04-24T02:17:45Z"
seconds_from_ask_to_review: 275659
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473996961697 — Choose Homegrown LLC ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215473996961697?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474043804688)  ·  🔗 [Visit Shopify store](https://6f1hf8-gg.myshopify.com)

## Overview
- **Merchant:** Laura Yoshioka — `admin@choosehomegrown.com` (team mailbox (`admin@…` — a shared inbox, not a single person))
- **Store:** 6f1hf8-gg.myshopify.com · 🌍 Huntington Beach, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-02-20
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-04-20 21:24:51 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 5

## Summary
Merchant Laura Yoshioka installed the Notify Me app and needed help setting up pre-order functionality on her Shopify store, including testing on a sandbox/draft theme before going live. Agents Grace and Harry assisted her with configuring product inventory conditions for pre-order, fixing CSS/UI issues with buttons and badges, aligning wishlist and badge styling with her theme, and answering questions about date formatting and offer selector customization. Most issues were resolved through direct CSS adjustments by the agents, with a feature request logged for displaying multiple badges simultaneously.

> "I would be happy to leave a review but want to make sure i understand how the app works properly before I do. The service received from your team so far though has been fantastic and I promise I will mention you by name!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-20 21:29:09 | +0s | — |
| Handed to human (Harry) | 2026-04-20 21:29:10 | +1s | +0s |
| First reply to customer | 2026-04-20 21:29:25 | +16s | +15s |
| Review requested by Grace | 2026-04-20 21:43:26 | +14m 17s | +14m 16s |
| Conversation closed | 2026-04-23 20:40:16 | +2d 23h | +2d 23h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 02:17:45 | +3d 4h | +3d 4h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Pre-order button setup | Merchant wanted to understand how to enable pre-order functionality on products and test it on a non-live sandbox theme. | yes |
| 2 | Technical Bug | Button UI/CSS layout issues | Merchant reported UI issues with button sizing and inconsistent appearance of the Notify Me and pre-order buttons. | yes |
| 3 | Technical Bug | Pre-order badge overwriting theme badges | Merchant reported that the Notify Me pre-order badge was overwriting custom badges already built into her theme. | partial |
| 4 | How-To / Setup | Product-specific pre-order dates | Merchant asked whether she needed to create a separate pre-order rule to assign a specific availability date to a single product. | yes |
| 5 | Technical Bug | Wishlist styling not matching theme | Merchant noticed the wishlist functionality was not using the fonts and styling from her theme. | yes |
| 6 | Technical Bug | Cart confirmation popup font mismatch | Merchant noticed the add-to-cart confirmation popup from the wishlist was still using the default font instead of her theme font. | yes |
| 7 | Feature Request | Multiple simultaneous product badges | Merchant requested the ability to display both the Notify Me pre-order badge and a custom theme badge on the same product simultaneously. | partial |
| 8 | Feature Request | Date format localization (MM-DD-YYYY) | Merchant requested that date formatting be changed to US style MM-DD-YYYY across all locations. | no |
| 9 | Feature Request | Offer selector text customization | Merchant asked whether she could edit the offer selector text to use 'pre-order' instead of 'preorder' to match other UI elements. | no |
| 10 | Technical Bug | Split shipment checkout notice styling | Merchant requested CSS changes to make the split shipment warning at checkout match her theme styling. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +14m 17s after conversation start (+14m 16s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 02:17:45 UTC
- **Time from ask to review publish:** +3d 4h
- **Time from conversation start to publish:** +3d 4h
- **Match method:** `ok`
- **Shop name on review:** Choose Homegrown LLC
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> As a small store and business, I was looking for a cost effective solution to support Wishlist and Pre-order functionality. This review is for my experience in exploring their functionalities at the Standard Level, simplicity of integration with Shopify and the support from their customer support team to assist with some tweaks needed. Harry and Grace from their support team were responsive, patient and very helpful in explaining functionality and making some CSS changes I requested - even during my trial period.

## Statistics
- **Messages:** 154 (73 customer, 87 admin)
- **Internal notes:** 12
- **Word count:** customer 1638, admins 1827
- **Total handling time (Intercom):** +10h 52m
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 4 (Grace, Harry, Mo Ramez, Rick)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** Feature request, NM - Asked for review, NM - New Installation - Proactive, Urgency 3

## Intercom-side signals
- **In-chat rating widget:** 4 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a high-effort journey with detailed questions about pre-order functionality and UI issues. The teammate provided high-quality, helpful support, leading to positive customer sentiment and satisfaction.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Notify Me pre-order badge overwrites existing theme custom badges, preventing use of both simultaneously
- Date formatting cannot be changed to US locale (MM-DD-YYYY) by the merchant or agents
- Offer selector 'preorder' text (sourced from Shopify selling plan metafield) cannot be customized

## Full transcript
<details>
<summary>Click to expand — 154 messages</summary>

**[2026-04-20 21:29:09] user/Laura Yoshioka [source]**

> I just installed Notify Me

**[2026-04-20 21:29:10] admin/Mo Ramez [note]**

> shopify_domain: 6f1hf8-gg.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-20 21:29:25] admin/Grace**

> Hi Laura, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-20 21:32:04] admin/Grace**

> Hi Laura,
>  Welcome to the Notify Me! app this is Grace from the Customer Care team here.
> 
>  I was about to check the widget and ensure everything's perfectly set up, but I noticed there are no out-of-stock products in your shop at the moment.🤔
> 
>  Whenever one of your products goes out of stock, please reach out to us so we can inspect the button's style and functionality for you.
>  In the meantime, we're here to help with any questions or concerns you might have.
> 
>  Have a great day!
>  Best regards,

**[2026-04-20 21:40:37] user/Laura Yoshioka**

> Hi Grace - wow, that was fast I just went ot make a cup of coffee! lol.

**[2026-04-20 21:41:20] user/Laura Yoshioka**

> The in-stock notification is actually a secondary feature for what I'm looking for. I'm trying to create pre-order functionality on my store.

**[2026-04-20 21:42:35] admin/Grace**

> Hi there (:
>  Well as a fellow coffee lover, I hope you had a great Coffee break😍

**[2026-04-20 21:42:47] admin/Grace**

> Sure thing!
>  Let me help you out with that!

**[2026-04-20 21:42:50] user/Laura Yoshioka**

> I needed the caffeine before tackling this project - lol.

**[2026-04-20 21:43:15] admin/Grace**

> I understand that wholeheartedly 😄🙌

**[2026-04-20 21:43:26] admin/Grace**

> For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it with you and make sure the Pre-order button is showing correctly. ✨

**[2026-04-20 21:44:48] user/Laura Yoshioka**

> Ok so I wanted to try this out on a product in my sandbox theme before applying it to my live store. Does that mean I just need to create a test product in my Sandbox store for the app to work? Or do I need to apply the app to that Sandbox theme specifically?

**[2026-04-20 21:46:44] admin/Grace**

> Do you mean you'd like to see the button first on a theme that is not live yet? 😶

**[2026-04-20 21:47:00] user/Laura Yoshioka**

> Yes exactly

**[2026-04-20 21:47:39] admin/Grace**

> I see,
>  Well you can definitely do that by enabling our app embed on that specific theme and deactivating it for your live theme 🤔

**[2026-04-20 21:48:36] admin/Grace**

> But just a heads up,
>  since you are doing this for preorder, if you turn on the Continue selling when out of stock for a product it will show the add to cart button for the live theme.

**[2026-04-20 21:48:50] admin/Grace**

> Does that make sense?

**[2026-04-20 21:50:03] user/Laura Yoshioka**

> Yes, that's why I want to test it on a sandbox store instead of messing up product availability on the live store. I am running a Print on Demand store now so the vast majority of products don't go out of stock but I am looking at doing limited edition drops in addition and want to make those available for pre-order.

**[2026-04-20 21:50:40] user/Laura Yoshioka**

> Ok - so if I deactivate Notify me in the live theme - will that cause a problem?

**[2026-04-20 21:51:00] user/Laura Yoshioka**

> I see where to deactivate and active the app in the theme settings...

**[2026-04-20 21:51:39] admin/Grace**

> 1) Navigate to the "Theme" section of your online store.
>  2) Click on the "Customize" button of your live theme.
>  [Image] 3) Go to the "App Embeds" section.
>  3) "Notify Me!" app embed i.
>  4) Click "Save".
>  [Image]

**[2026-04-20 21:54:10] admin/Grace**

> If you turn off the app embed on your live store our buttons will disappear. And as I mentioned if you have a product on this theme that has continue selling when out of stock turned on, instead of our preorder button it will display add to cart.
>  [Image] For example I can currently see that this product is up for preorder.

**[2026-04-20 21:54:35] admin/Grace**

> That's the heads up I wanted to give 🙌

**[2026-04-20 21:55:39] user/Laura Yoshioka**

> Ok I deactivated it on the live theme and activated it on the Sandbox, I see the pre-order button

**[2026-04-20 21:58:08] admin/Grace**

> Great!
>  Let me know if you find yourself needing any help or adjustments with the button

**[2026-04-20 21:59:10] user/Laura Yoshioka**

> Ok so there is a UI issue with the buttons.

**[2026-04-20 21:59:41] admin/Grace**

> Let me check it out please.

**[2026-04-20 22:00:37] admin/Grace**

> Would you like to turn on the app embed on your live theme again so I would check this product for you?
>  https://choosehomegrown.com/products/hb-riviera-womens-premium-v-neck-t-shirt-copy?variant=47955307856107
> 
>  Or would you like to share the preview link of your draft theme with me?

**[2026-04-20 22:03:44] user/Laura Yoshioka**

> [Image] I asked Sidekick and it said it is a CSS issue.

**[2026-04-20 22:11:04] admin/Grace**

> Thank you so much for sharing that dear Laura,
>  Currently i can see the button on the live theme so I'll go ahead and have a look now!

**[2026-04-20 22:11:16] admin/Grace**

> Thank you so much for your patience🙏

**[2026-04-20 22:11:21] admin/Grace**

> [GIF]

**[2026-04-20 22:13:21] user/Laura Yoshioka**

> (nice - lol) Hmmm that's interesting. I don't see the button on that product on the live store.

**[2026-04-20 22:16:45] admin/Grace**

> No worries,
>  It could have been because of browser cache,🙌
>  It's the add to bag button now for me as well but I was able to add some css changes.

**[2026-04-20 22:17:38] admin/Grace**

> Back to my question,
>  Would it be possible for you to share the preview link with me so I could see the button?
>  Or activate it on your current theme ? (:

**[2026-04-20 22:18:16] admin/Grace**

> I would need this to be able to see and apply changes to the button as currently I can only see the live theme.

**[2026-04-20 22:20:13] user/Laura Yoshioka**

> When I go to the sandbox theme and select preview - it just gives me the regular public theme... not a preview link.

**[2026-04-20 22:23:13] user/Laura Yoshioka**

> https://choosehomegrown.com/products/hb-riviera-womens-premium-v-neck-t-shirt-copy?variant=47955307856107

**[2026-04-20 22:23:18] user/Laura Yoshioka**

> Ah found it!

**[2026-04-20 22:24:40] user/Laura Yoshioka**

> Looks like the preview link is defaulting to the live theme though.

**[2026-04-20 22:42:51] user/Laura Yoshioka**

> I'm having some issues with my computer so I'm going to reboot...

**[2026-04-20 22:51:02] user/Laura Yoshioka**

> Ok i'm back

**[2026-04-20 22:56:02] user/Laura Yoshioka**

> Hello?

**[2026-04-20 23:41:10] admin/Grace [note]**

> .product-form__submit-wrapper:has(.nm-portal) {
>  display: flex;
>  flex-direction: column
>  }
> 
>  .nm-wishlist-button {
>  min-height: 52px
>  }
> 
> 
>  .product-form__submit-wrapper:has(.nm-portal) .quantity {
>  min-height: 50px
>  }

**[2026-04-20 23:42:26] admin/Grace**

> Hi Laura,
>  It seems like we were disconnected.
>  Are you with me now ?

**[2026-04-20 23:44:46] admin/Grace**

> I wanted to let you know I have applied some changes.
>  Could you please check it out and let me know if it looks good on your end?

**[2026-04-21 00:11:59] user/Laura Yoshioka**

> HI Grace - I'm here now. I'm not sure what happened.

**[2026-04-21 00:13:19] admin/Grace**

> Hi there !
>  No worries at all 🙌

**[2026-04-21 00:13:42] user/Laura Yoshioka**

> It seems like the app keeps deactivating in my Sandbox. Is that normal?

**[2026-04-21 00:14:49] admin/Grace**

> Do you mean the app embed keeps turning off?
>  That is very odd indeed🤔

**[2026-04-21 00:15:06] admin/Grace**

> Did you get a chance to check out the changes I mentioned dear Laura, were they applied?

**[2026-04-21 00:18:59] user/Laura Yoshioka**

> I'm struggling to see any changes made. I confirmed that on this Product all settings are showing that it should not continue selling when out of stock.

**[2026-04-21 00:19:46] admin/Grace**

> Could you please share a screenshot of what you are seeing on your end?

**[2026-04-21 00:19:57] admin/Grace**

> That would help me out a ton (:

**[2026-04-21 00:20:18] admin/Grace [note]**

> This would be alot faster with collab 😭

**[2026-04-21 00:20:32] admin/Grace [note]**

> But the internet is not interneting 😭

**[2026-04-21 00:22:49] user/Laura Yoshioka**

> [Image] Ok Notify me is activated on my Sandbox store theme and I saved with these settings. Product is set to NOT continue selling when out of stock across all SKU variants.

**[2026-04-21 00:23:45] user/Laura Yoshioka**

> [Image] Variant that is out of stock now shows as Sold out and "Add to wishlist" which is great. But how do I activate the Pre-order functionality?

**[2026-04-21 00:24:09] user/Laura Yoshioka**

> Do I have to set that up for this product to see the button?

**[2026-04-21 00:24:42] user/Laura Yoshioka**

> [Image] Notify dashboard is showing that i need to activate the app?

**[2026-04-21 00:25:36] user/Laura Yoshioka**

> I have to run and pick up my daughter but will come back to this thread. Thank you so much for your help. The wishlist button does look better than it did so I think that's part of the changes you made already. Thank you!

**[2026-04-21 00:26:27] admin/Grace**

> Hi Laura,👋
>  The dashboard is showing that because the app embed is currently turned off on your live theme.

**[2026-04-21 00:27:11] admin/Grace**

> If you turn on continue selling when out of stock the Preorder Should be displayed for that product now.
>  I applied some changes so the style should look ok as well.

**[2026-04-21 00:27:44] admin/Grace**

> If you'd like when you are ready we can test it out on your live theme momentarily to see how it looks🙌

**[2026-04-21 00:31:33] admin/Grace**

> Also, I am not quite familiar with sandbox that you mentioned, to clarify iis sandbox referring to a secondary, non-live "theme" or am environment within the your store for testing?
>  As far as I know the product settings and inventory are all global across all themes so please make sure to check the product on your live store as well, so it won't show anything unintended. 👍

**[2026-04-21 00:32:51] admin/Grace**

> This message was deleted

**[2026-04-21 00:33:17] admin/Grace**

> No problem at all, Laura!
>  Family first—enjoy the time with your daughter.😍
>  I will be more than happy to help whenever you need me (:
>  Just reach out and we could continue your setup right away!

**[2026-04-21 21:28:19] user/Laura Yoshioka**

> Hi Grace, Are you available?

**[2026-04-21 21:29:06] admin/Harry**

> Hi Laura,
>  Thanks for reaching out, this is Harry here from the team stepping in as my teammate is done for the day.
> 
>  How can I help you?

**[2026-04-21 21:30:14] user/Laura Yoshioka**

> Hi Harry, Ok I wanted to continue the conversation I was having with Grace yesterday. Are you able to see those notes?

**[2026-04-21 21:31:30] admin/Harry**

> Sure, let me review them, please.

**[2026-04-21 21:36:58] admin/Harry**

> Thank you for your patience. It seems the last item you shared with my teammate did not have the required conditions for preorder enabled. In this case, it looks like the “Continue selling when out of stock” option has not yet been activated on the product.
>  Once that is enabled, our preorder feature should work for those items. Could you please try this and let me know how it goes?

**[2026-04-21 21:38:11] user/Laura Yoshioka**

> To update since our conversation yesterday, I have figured out a few things. I have turned on the App in my live theme and am looking at a test product that I have in Draft status so I can play around with it and test out how changes in the backend affect the UXUI.

**[2026-04-21 21:38:31] user/Laura Yoshioka**

> https://mk94lv0o5ilaeriq-74538942699.shopifypreview.com/products_preview?variant=47955286360299

**[2026-04-21 21:38:35] user/Laura Yoshioka**

> Are you able to see this view?

**[2026-04-21 21:41:01] admin/Harry**

> Unfortunately, drafted products are not visible. However, you can use the “unlisted” status on Shopify to share it via URL only.

**[2026-04-21 21:41:17] user/Laura Yoshioka**

> Ah ok - let me try that.

**[2026-04-21 21:43:22] admin/Harry**

> Sure, I'll be here. 😊

**[2026-04-21 21:43:37] user/Laura Yoshioka**

> https://choosehomegrown.com/products/hb-riviera-unisex-heavy-blend-full-zip-hoodie-copy?variant=47955286294763

**[2026-04-21 21:45:26] admin/Harry**

> Thank you. Let me check, please.

**[2026-04-21 21:46:36] user/Laura Yoshioka**

> Ok - yesterday we had a significant issue with teh buttons that it looks like Grace fixed with some custom CSS.

**[2026-04-21 21:47:04] admin/Harry**

> Correct, I'm seeing the preorder on your product now
> 
>  [Image]

**[2026-04-21 21:50:36] user/Laura Yoshioka**

> Yes, I have a couple of questions about this product. #1 Both the variants for the S and M size have "continue selling" and "track inventory" toggles turned on - but S has inventory available and M does not. Can you clarify the expected behavior for the Buttons?

**[2026-04-21 21:52:01] user/Laura Yoshioka**

> #2 the Notify me button is not consistent. Sometimes it's very narrow and sometimes is matches the wishlist button. Button sizes &amp; location should be consistent.

**[2026-04-21 21:53:38] user/Laura Yoshioka**

> #3 Why is the XL size variant showing a pre-order now Button when the M size is not?

**[2026-04-21 21:55:38] admin/Harry**

> Sure. If the item is in stock, the Notify Me and preorder features won’t be triggered under any condition.
>  For preorder to work, all three required conditions must be met at the same time, and one of those is that the product is out of stock.
>  By default, if a product is in stock, your theme will display the “Add to Cart” button instead.
>  Does that make sense?

**[2026-04-21 21:58:05] user/Laura Yoshioka**

> Yes, makes sense but the M size variant is out of stock, tracking inventory is On and Sell when out of stock is On - but no pre-order button?

**[2026-04-21 21:59:40] user/Laura Yoshioka**

> [Image] [Image]

**[2026-04-21 21:59:49] user/Laura Yoshioka**

> Feels like I'm missing something obvious?

**[2026-04-21 22:01:11] admin/Harry**

> It might be a cache issue, as I'm seeing the M size as preorder at the moment.
> 
>  [Image]
>  Can you please try hard refreshing your browser? Sometimes changes made to the website aren't always visible until you perform a hard refresh.
>  To hard refresh on Google Chrome on Windows, there are two ways you can do it:
>  1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
>  To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
>  1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key. ​

**[2026-04-21 22:02:20] user/Laura Yoshioka**

> Ah - there it is

**[2026-04-21 22:02:49] user/Laura Yoshioka**

> OK - that solved that. Now, is there anything we can do about the way the Notify Me button is appearing?

**[2026-04-21 22:03:26] user/Laura Yoshioka**

> Oh wait - nevermind, that's gone away.

**[2026-04-21 22:03:40] user/Laura Yoshioka**

> Did you just fix that?

**[2026-04-21 22:04:13] admin/Harry**

> Yes, I've made some changes to the notify me button, and it should be displayed like this:
> 
>  [Image]

**[2026-04-21 22:04:21] user/Laura Yoshioka**

> Brilliant!

**[2026-04-21 22:04:54] admin/Harry**

> I'm glad to hear that. I'll change the fonts and fix the spacing in a few moments as well.

**[2026-04-21 22:05:10] user/Laura Yoshioka**

> That would be wonderful

**[2026-04-21 22:05:18] admin/Harry**

> 😊

**[2026-04-21 22:07:01] user/Laura Yoshioka**

> Ok, so now I will create a new product and attempt to set up a pre-order status with a fulfillment date in the future. If I have more questions I'll come back to you. You guys are amazing!

**[2026-04-21 22:07:04] user/Laura Yoshioka**

> Thank you very much

**[2026-04-21 22:08:12] admin/Harry**

> That's very kind of you. Thank you so much. I'll be here if you need any assistance and will keep you updated on the styling.

**[2026-04-21 22:08:28] user/Laura Yoshioka**

> Yesterday when I was working with Grace, there was a pre-order button that appeared on products that had pre-order status. Is that only available if all variants are available for pre-order?

**[2026-04-21 22:09:36] admin/Harry**

> Do you mean a preorder badge next to the price?

**[2026-04-21 22:09:38] user/Laura Yoshioka**

> Sorry - I mean a Badge

**[2026-04-21 22:09:39] user/Laura Yoshioka**

> yes

**[2026-04-21 22:10:32] admin/Harry**

> Oh sure. Let me check that, please.

**[2026-04-21 22:20:51] admin/Harry**

> Thank you for your patience. Both the badge and the styling are applied now. Could you please check it and confirm?

**[2026-04-21 22:23:05] user/Laura Yoshioka**

> Ok yes I see the badge. Is that something I can adjust teh color for in my theme settings?

**[2026-04-21 22:23:13] user/Laura Yoshioka**

> As I would typically?

**[2026-04-21 22:24:47] user/Laura Yoshioka**

> I have to leave right now to go and pick up my daughter. I will be back later and can continue this conversation then. Thank you Harry!

**[2026-04-21 22:25:16] admin/Harry**

> No problem at you can let me know what you have in mind, and I'll take care it for you on my end.

**[2026-04-21 22:25:33] admin/Harry**

> You're very welcome!

**[2026-04-21 22:25:44] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-21 23:18:16] user/Laura Yoshioka**

> Hi Harry - ok i'm back. I would be happy to leave a review but want to make sure i understand how the app works properly before I do. The service received from your team so far though has been fantastic and I promise I will mention you by name!

**[2026-04-21 23:25:21] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-22 16:33:48] admin/Harry**

> Hi Laura,
>  I hope you’re doing well.
> 
>  Thank you so much for getting back to me. I really appreciate your support and kind words.
>  Please let me know if you need any further assistance.
> 
>  Looking forward to your response.
>  Best regards,

**[2026-04-22 23:01:55] user/Laura Yoshioka**

> Hello, I have a question

**[2026-04-22 23:02:40] user/Laura Yoshioka**

> I have created an unlisted product to use as a test for the Pre-order functionality. https://choosehomegrown.com/products/she-rocks-these-rays-of-sunshine-womens-hoodie?pb=0

**[2026-04-22 23:03:51] user/Laura Yoshioka**

> I want to define a specific date that this product will be available. As I'm looking at the set up, I think in order to define a specific date for a specific product, I first have to exclude it from the Default parameters, and then create a new Preorder rule specific to that 1 product. Is that correct?

**[2026-04-22 23:08:59] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-22 23:09:21] user/Laura Yoshioka**

> Add context

**[2026-04-22 23:10:30] user/Laura Yoshioka**

> That's no problem. I think I have created a pre-order test in my backend for this item with specific dates rather than "Coming Soon" created. I'm just looking for verification of my work really.

**[2026-04-22 23:10:33] bot/Luna**

> Thanks! ​ We’ll follow up as soon as we are back online.

**[2026-04-22 23:10:34] bot/Luna [note]**

> Please snooze the ticket for the assignee after they added their info.

**[2026-04-22 23:11:02] user/Laura Yoshioka**

> [Image] Also In addition to that, I would like to request some help with CSS changes to ensure that the changes to the split shipment warning at checkout matches the rest of my theme. Can you look into that?

**[2026-04-22 23:19:33] user/Laura Yoshioka**

> [Image] [Image] And one more thing, I also noticed that there are product badges that are already built into the settings in my theme - including &lt;preorder&gt;. Unfortunately the badge created for the Notify Me "pre-order" is overwriting these badges. Is there a way to correct that? I see the badges created by my theme for an instant but then the product page refreshes and changes it back to the single Notify Me grey &lt;Pre-order&gt; product badge.

**[2026-04-22 23:28:23] user/Laura Yoshioka**

> Note that I don't want to use the default badges in my theme with a Notify Me pre-order badge - but may want to use a custom badge on a pre-order product if I can. It would also be great to use the same color Hex code for the Notify Me pre-order badge - FF8622. Are you able to make this change as I think this is also in the CSS and not something I can edit.

**[2026-04-22 23:28:30] user/Laura Yoshioka**

> Thank you!

**[2026-04-23 17:00:29] admin/Harry**

> Hi Laura,
>  This is Harry here from the team. I hope you are doing well.
> 
>  Thank you for sharing this with me.
>  You’re right about using specific dates for different preorder products. If you’d like to set different dates, you’ll need to disable the “default offer” (which includes all preorder products) and create smaller, separate offers to handle each one. Does that make sense?
> 
>  Also, there are currently two ways to display the availability dates: the “widget description,” which is hidden at the moment, and the “offer selector,” which is currently being displayed. You can manage them on your panel--&gt;preorder--&gt;customize appearance:
> 
>  [Image]
>  Regarding the shipping notice and preorder badge style, I’ve made some adjustments to better align them with your theme. Could you please take a look and let me know if everything looks good?
> 
>  Looking forward to your response! 😊
>  Best regards,

**[2026-04-23 18:19:54] user/Laura Yoshioka**

> Hello Harry, thank you for making those changes. The changes made to the formatting for the pre-order badge and shipping Notification in the Cart look good. I noticed a couple of additional things. 1) the date formatting in all locations is backwards for my local market. Can you use the USA style of formatting? MM-DD-YYYY? If there is a way to modify this in the settings myself, please LMK. I wasn't able to find it. 2) In the Cart drawer, where the pre-order logic is shown in the Offer Selector, it is using "preorder" rather than "pre-order" to match the product badge and other places in the UI. Am I able to edit the Offer Selector myself or is that something you have to do?

**[2026-04-23 18:26:37] user/Laura Yoshioka**

> [Image] [Image] Adding images for context.

**[2026-04-23 18:27:42] user/Laura Yoshioka**

> Also - can you manage my expectations regarding the additional Custom Badges on the product? As I mentioned, they do appear on the product page for a minute but are then overwritten by the Notify Me UI for the Pre-order button. I would ideally like to be able to use both.

**[2026-04-23 18:28:49] user/Laura Yoshioka**

> For example - the Pre-order badge is from Notify Me, but I would then add another custom badge to highlight the last day to pre-order "Order by 9/30" for example. Currently I cannot use both.

**[2026-04-23 18:48:44] admin/Harry**

> Thank you for sharing your needs with us. Unfortunately, we can't offer these two features right now. I see how it could benefit your business, and I'll pass your request on to our product development team for future consideration.
> 
>  I made a feature request for you on our Featurebase board so that other people can vote on it too.
> 
>  [App: Featurebase]
>  [App: Featurebase]
> 
> 
>  I'm going to make sure that we reach out to you as soon as this feature goes live.
> 
>  To clarify, the "preorder" displayed on the cart is not a widget coming from our end, but rather the selling plan metafield, which cannot be customized at the moment.
> 
>  Regarding displaying both our badge and your custom badge, I'll try that on my end and keep you updated. Does that sound good?

**[2026-04-23 18:52:48] user/Laura Yoshioka**

> Yes that works. Thank you! I also looked at the Wishlist functionality today and realized that it is not pulling from the styling in my theme. Can you look into that for me as well? It should use the same fonts as my theme at a minimum. Thank you Harry!

**[2026-04-23 18:53:42] admin/Harry**

> Sure, no problem at all. 😊

**[2026-04-23 18:56:05] admin/Harry**

> The badge display is fixed now. Could you please check it and confirm?

**[2026-04-23 19:00:46] admin/Harry**

> The wishlist styles have also been updated. Could you please check it and confirm?

**[2026-04-23 20:05:07] user/Laura Yoshioka**

> Yes I see those fixes! Thank you, that's wonderful. When you add items to the Cart from the wishlist the pop up for the confirmation that items have been Added to Cart still uses the default font. Can you adjust that to match my theme too?

**[2026-04-23 20:08:23] admin/Harry**

> I'm glad to hear that. You're very welcome!
>  The confirmation pop-up is fixed now as well. Could you please check it and confirm?

**[2026-04-23 20:14:26] user/Laura Yoshioka**

> Confirmed! Thank you. And I just posted a review to the Shopify app store and mentioned you and Grace by name ;) Thank you so much for your help. I think I have what I need from here but will pop back if I have more questions.

**[2026-04-23 20:15:29] admin/Harry**

> I'm glad to hear that. You're very welcome! 😊

**[2026-04-23 20:16:10] admin/Harry**

> Thank you so much for your kind words!
>  We'll be here if you need any assistance.

**[2026-04-23 20:17:12] admin/Harry [note]**

> Grace

**[2026-04-23 20:18:52] admin/Grace [note]**

> awwwwww😍

**[2026-04-23 20:19:13] admin/Grace [note]**

> you did itttt! Harry 😍

**[2026-04-23 20:19:34] admin/Grace [note]**

> [GIF]

**[2026-04-23 20:19:44] admin/Harry [note]**

> We did it 😍

**[2026-04-23 20:21:05] admin/Grace [note]**

> Yessss 😍
> 
>  I did this much🤏
> 
>  and you did like this much🫸. 🫷

**[2026-04-23 20:21:15] admin/Grace [note]**

> Still teamwork!😂

**[2026-04-23 20:21:55] admin/Harry [note]**

> 😊🙏

**[2026-04-23 20:40:28] bot/Luna**

> Help Harry understand how they’re doing:

**[2026-04-23 20:40:29] bot/Luna**

> [Conversation Rating Request]

</details>
