---
conversation_id: "215473993803878"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215473993803878?view=List"
shopify_domain: "mt87ig-zf.myshopify.com"
shopify_url: "https://mt87ig-zf.myshopify.com"
company_name: "Cunty Cute Chaos"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-20T18:00:08Z"
closed_at: "2026-04-21T15:27:03Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "FRA"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Miles", "Mo Ramez", "Nilou", "Rick"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: "Amandine GARCIA"
customer_email: "amandine@cuntycutechaos.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 807
seconds_from_start_to_review_ask: 2091
seconds_from_handoff_to_review_ask: 2090
seconds_from_first_reply_to_review_ask: 1284
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 60
customer_message_count: 17
admin_message_count_total: 48
note_count: 4
customer_word_count: 204
admin_word_count: 769
count_reopens: 1
count_assignments: 2
handling_time_seconds: 7544
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215473999844085"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215473999844085"
review_rating: 5
review_posted_at: "2026-04-21T02:16:20Z"
seconds_from_ask_to_review: 27681
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473993803878 — Cunty Cute Chaos ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215473993803878?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215473999844085)  ·  🔗 [Visit Shopify store](https://mt87ig-zf.myshopify.com)

## Overview
- **Merchant:** Amandine GARCIA — `amandine@cuntycutechaos.com` (personal business email (likely the founder or a named employee))
- **Store:** mt87ig-zf.myshopify.com · 🌍 France
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2026-01-23

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-20 17:57:54 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Amandine Garcia, a new merchant, reached out after installing the Notify Me app. Agent Nilou proactively checked the widget setup, configured a low-stock threshold of 2 items (a free gift beyond the Lite plan), moved the wishlist button to the header, and customized the confirmation message styling. Amandine also had an unrelated newsletter confirmation page styling issue which was redirected to Shopify support.

> "Yes of course !"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-20 18:00:08 | +0s | — |
| Handed to human (Nilou) | 2026-04-20 18:00:09 | +1s | +0s |
| First reply to customer | 2026-04-20 18:13:35 | +13m 27s | +13m 26s |
| Review requested by Nilou | 2026-04-20 18:34:59 | +34m 51s | +34m 50s |
| Conversation closed | 2026-04-21 15:27:03 | +21h 26m | +21h 26m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-21 02:16:20 | +8h 16m | +8h 16m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Initial app setup check | Merchant installed Notify Me and needed confirmation that the widgets were set up correctly. | yes |
| 2 | Feature Request | Low stock threshold configuration | Merchant wanted a low stock alert to trigger when only 2 items remain in stock. | yes |
| 3 | How-To / Setup | Wishlist button repositioning | Merchant requested the wishlist button be moved from the bottom left to the top right header. | yes |
| 4 | How-To / Setup | Confirmation message styling | Agent proactively suggested and applied a custom style to the confirmation message to better match the store theme. | yes |
| 5 | Technical Bug | Newsletter confirmation page styling | Merchant asked how to fix the plain grey styling on the newsletter subscription confirmation page. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +34m 51s after conversation start (+34m 50s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-21 02:16:20 UTC
- **Time from ask to review publish:** +7h 41m
- **Time from conversation start to publish:** +8h 16m
- **Match method:** `ok`
- **Shop name on review:** Cunty Cute Chaos
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Très bonne application, je recommande ! Le bouton de notification en cas rupture de stock et celui de la wishlist se fondent très bien dans le thème et, dès les premières minutes où j'ai paramétré l'application, j'ai eu l'aide de Nilou qui m'a rapidement ajouter des paramètres complémentaires dont j'avais besoin. Cette personne a été très sympathique et efficace. Merci

## Statistics
- **Messages:** 60 (17 customer, 48 admin)
- **Internal notes:** 4
- **Word count:** customer 204, admins 769
- **Total handling time (Intercom):** +2h 5m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 4 (Miles, Mo Ramez, Nilou, Rick)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, password-protected-store
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, password-protected, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
  - Remark: "All is perfect, thanks to Nilou !"
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and timely assistance customizing the Notify Me app features, resulting in a satisfied and engaged customer.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Newsletter subscription confirmation page does not inherit store theme styling and the fix is outside the app's scope

## Full transcript
<details>
<summary>Click to expand — 60 messages</summary>

**[2026-04-20 18:00:08] user/Amandine GARCIA [source]**

> I just installed Notify Me

**[2026-04-20 18:00:09] admin/Mo Ramez [note]**

> shopify_domain: mt87ig-zf.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-20 18:00:21] admin/Miles [note]**

> 🔒 This store is password-protected

**[2026-04-20 18:13:35] admin/Nilou**

> Hi Amandine, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-20 18:13:39] admin/Nilou**

> While I went to check our widget on your store, I found out that your store is password-protected. ​﻿ ﻿Would you please share the front password with me so that I check and make sure everything is working fine?

**[2026-04-20 18:15:19] user/Amandine GARCIA**

> Hi ! Yes, thank you. CHAOS2026

**[2026-04-20 18:15:41] admin/Nilou**

> Thank YOU! Let me check now please ^-^

**[2026-04-20 18:18:22] admin/Nilou**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.😍 ​
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-04-20 18:18:34] admin/Nilou**

> I also have 2 suggestions for you ^-^

**[2026-04-20 18:18:48] admin/Nilou**

> Firstly:
>  This feature isn’t included in the Lite plan, but I’d love to offer you a special Welcome gift 🎁😍. I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number.
>  [Image] How does that sound? And which number would you like me to set? 🔢

**[2026-04-20 18:19:11] admin/Nilou**

> The second suggestion is – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute! 😊

**[2026-04-20 18:22:48] user/Amandine GARCIA**

> That's very kind of you ! Yes if possible I would like to set up the low stock alert when there is only 2 items left

**[2026-04-20 18:23:18] user/Amandine GARCIA**

> And yes you can put the wishlist access button on the top right 😊

**[2026-04-20 18:23:50] admin/Nilou**

> You're absolutely welcome! Happy to help ^-^ I'll set that limit for you now

**[2026-04-20 18:24:15] admin/Nilou**

> And then we can start with moving the icon to the header😍It will look way better Stay tuned

**[2026-04-20 18:25:17] user/Amandine GARCIA**

> [GIF]

**[2026-04-20 18:25:29] admin/Nilou**

> ✅Done
>  [Image]

**[2026-04-20 18:26:47] admin/Nilou**

> [GIF]

**[2026-04-20 18:29:59] admin/Nilou**

> Almost done...

**[2026-04-20 18:31:27] admin/Nilou**

> ✅All done
>  [Image]

**[2026-04-20 18:32:30] user/Amandine GARCIA**

> Amazing ! Thank you very much for your help !

**[2026-04-20 18:33:15] admin/Nilou**

> You're absolutely welcome! Happy to help you ^-^

**[2026-04-20 18:33:25] admin/Nilou**

> Also, I was wondering, is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈

**[2026-04-20 18:34:06] user/Amandine GARCIA**

> Yes

**[2026-04-20 18:34:59] admin/Nilou**

> Thank you!! I was wondering if you feel I’ve provided you with 5-star service,
>  would you mind leaving us a quick review? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day😍 of course, only if you’d like. You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-20 18:35:20] user/Amandine GARCIA**

> Yes of course !

**[2026-04-20 18:36:10] admin/Nilou**

> Thank you so much!😍 I really appreciate your kindness

**[2026-04-20 18:36:19] admin/Nilou**

> If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-04-20 18:39:31] user/Amandine GARCIA**

> It's done 😎

**[2026-04-20 18:39:54] admin/Nilou**

> [GIF]

**[2026-04-20 18:40:22] user/Amandine GARCIA**

> [GIF]

**[2026-04-20 18:40:42] admin/Nilou**

> 🥹✨

**[2026-04-20 18:43:10] admin/Nilou**

> By the way, while I was reviewing your confirmation message,
>  I had an idea that might help it better match your theme and make it stand out even more:
>  [Image]

**[2026-04-20 18:43:18] admin/Nilou**

> Would you like me to add this style?

**[2026-04-20 18:46:19] admin/Nilou [note]**

> .restock-alerts-toast {
>  border: 1px solid black!important;
>  background-color: #f0aaa9!important;
>  border-radius: 8px;
>  }
>  .restock-alerts-toast .toastCheckIcon{
>  filter: brightness(0);
>  }

**[2026-04-20 18:46:26] admin/Nilou [note]**

> https://api.notify-me.app/n0t1fym3-admin/account/uistyle/109534/change/?_changelist_filters=q%3Dmt87ig-zf.myshopify.com

**[2026-04-20 18:47:59] admin/Nilou**

> Are we still connected?
>  [Image]

**[2026-04-21 05:50:04] user/Amandine GARCIA**

> Hi ! Sorry I was not connected anymore 😜 What was your suggestion ?

**[2026-04-21 05:57:08] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-21 14:34:40] admin/Nilou**

> Hi there, 🙋‍♀️ Thank you so much for your patience while I was away from the office. I hope you’ve had a lovely day so far. 🌻

**[2026-04-21 14:36:30] admin/Nilou**

> While I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?
>  Just reply to this message and I'll take care of it for you! 😊
> 
>  Looking forward to your feedback.

**[2026-04-21 15:06:42] user/Amandine GARCIA**

> Yes, I had a lovely day, thank you ! I hope you do too 😊 Yes you can customize the confirmation message.

**[2026-04-21 15:07:02] admin/Nilou**

> Awesome! Really glad to hear that!

**[2026-04-21 15:07:10] admin/Nilou**

> I'll add it now👍

**[2026-04-21 15:09:28] admin/Nilou**

> ✅Done

**[2026-04-21 15:10:29] admin/Nilou**

> Is there anything else I could do for you? ^-^

**[2026-04-21 15:13:56] user/Amandine GARCIA**

> Very kind ! Thank you 😊 I was wondering if you knew how to correct this. When my customers subscribe to the newsletter, they receive an email to confirm the subcription. They have to click on the link to confirm. This link goes on my website and thanks them but it doesn't take my theme into account... it's just an ugly grey in the middle

**[2026-04-21 15:13:58] user/Amandine GARCIA**

> [Image]

**[2026-04-21 15:16:33] admin/Nilou**

> You're absolutely welcome! Unfortunately I don't know much about this But I bet the Shopify support team can assist you on it with more expertise Is it added by a third party app or embeded within the store theme?

**[2026-04-21 15:20:01] user/Amandine GARCIA**

> I think it's the store theme but I can't find this page when I want to change my theme. I will ask the shopify support then.

**[2026-04-21 15:20:38] admin/Nilou**

> I see, Yes, it would be the best next step to check in with their support

**[2026-04-21 15:20:49] admin/Nilou**

> Is there anything else I could help you with?

**[2026-04-21 15:21:41] user/Amandine GARCIA**

> No, thank you 👍🏼👍🏼

**[2026-04-21 15:22:06] admin/Nilou**

> [GIF]

**[2026-04-21 15:22:17] admin/Nilou**

> If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-04-21 15:22:31] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-04-21 15:22:32] bot/Luna**

> [Conversation Rating Request]

**[2026-04-21 15:22:38] user/Amandine GARCIA [open]**

> [GIF]

**[2026-04-21 15:26:21] admin/Nilou**

> Thank you!🥹
>  [GIF]

**[2026-04-21 15:26:59] admin/Nilou**

> [GIF]

</details>
