---
conversation_id: "215474075883156"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474075883156?view=List"
shopify_domain: "advi-blouses7.myshopify.com"
shopify_url: "https://advi-blouses7.myshopify.com"
company_name: "Advi Blouses"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-27T10:41:45Z"
closed_at: "2026-04-28T11:07:51Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Sam"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Pranita Mehta"
customer_email: "advidesigner@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 87
seconds_from_start_to_review_ask: 928
seconds_from_handoff_to_review_ask: 927
seconds_from_first_reply_to_review_ask: 841
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 19
customer_message_count: 7
admin_message_count_total: 11
note_count: 2
customer_word_count: 56
admin_word_count: 201
count_reopens: 0
count_assignments: 2
handling_time_seconds: 1523
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474081764809"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474081764809?view=List"
review_rating: 5
review_posted_at: "2026-04-27T18:18:09Z"
seconds_from_ask_to_review: 26456
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474075883156 — Advi Blouses ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474075883156?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474081764809?view=List)  ·  🔗 [Visit Shopify store](https://advi-blouses7.myshopify.com)

## Overview
- **Merchant:** Pranita Mehta — `advidesigner@gmail.com` (personal address on a free email provider)
- **Store:** advi-blouses7.myshopify.com · 🌍 Indore, Madhya Pradesh, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** INR
- **Store created on Shopify:** 2023-01-27

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-27 10:39:02 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 34
- **Wishlist items count:** 25

## Summary
Merchant Pranita Mehta had just installed the Notify Me app and wanted to know how to access the wishlist feature, specifically requesting a heart icon added to the header. Agent Sam promptly added the heart icon to the store header, confirmed it was working, and the merchant was satisfied with the quick resolution.

> "yes, works, thanks for such a prompt reply. I shall get back if I have more doubts"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-27 10:41:45 | +0s | — |
| Handed to human (Sam) | 2026-04-27 10:41:46 | +1s | +0s |
| First reply to customer | 2026-04-27 10:43:12 | +1m 27s | +1m 26s |
| Review requested by Sam | 2026-04-27 10:57:13 | +15m 28s | +15m 27s |
| Conversation closed | 2026-04-28 11:07:51 | +1d 0h | +1d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-27 18:18:09 | +7h 36m | +7h 36m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist heart icon in header | The merchant asked where to access the wishlist and requested a heart icon button be added to the store header. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +15m 28s after conversation start (+15m 27s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-27 18:18:09 UTC
- **Time from ask to review publish:** +7h 20m
- **Time from conversation start to publish:** +7h 36m
- **Match method:** `ok`
- **Shop name on review:** Advi Blouses
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> got very prompt assistance from Sam- thankyou

## Statistics
- **Messages:** 19 (7 customer, 11 admin)
- **Internal notes:** 2
- **Word count:** customer 56, admins 201
- **Total handling time (Intercom):** +25m 23s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who promptly resolved their question about accessing the wishlist and adding a heart icon, resulting in confirmed resolution and positive product feedback.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 19 messages</summary>

**[2026-04-27 10:41:45] user/Pranita Mehta [source]**

> I just installed Notify Me

**[2026-04-27 10:41:46] admin/Mo Ramez [note]**

> shopify_domain: advi-blouses7.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-27 10:43:12] admin/Sam**

> Hi Pranita, ﻿​﻿
>  Welcome to Notify Me! This is Sam from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-27 10:44:06] user/Pranita Mehta**

> great, thankyou. Trying the app out - have a doubt - where do I access wishlist from?

**[2026-04-27 10:45:48] admin/Sam**

> Sure thing. 😊
>  Products added to wishlist are accessible via this button:
>  [Image] Does it work for you?
>  I can also add it as a simple heart icon to the header.

**[2026-04-27 10:47:55] user/Pranita Mehta**

> yes please, i am looking for a heart button to header

**[2026-04-27 10:50:50] admin/Sam**

> You got it. 😊
>  Please give me a few minutes to fix this and get back to you shortly.
>  [Image]

**[2026-04-27 10:53:44] user/Pranita Mehta**

> haha thankyou

**[2026-04-27 10:55:37] admin/Sam**

> Done! 🥳
> 
>  Would you please check it on your end as well? 😊

**[2026-04-27 10:55:47] admin/Sam**

> [Image]

**[2026-04-27 10:56:23] user/Pranita Mehta**

> yes, works, thanks for such a prompt reply. I shall get back if I have more doubts

**[2026-04-27 10:56:26] user/Pranita Mehta**

> thankyou so much

**[2026-04-27 10:56:57] admin/Sam**

> You're most welcome. We'll be here for you 24/7 so don't hesitate to reach out anytime. 🌸

**[2026-04-27 10:57:13] admin/Sam**

> By the way,
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  Mentioning my name would be the cherry on top! 🍒
> 
>  ​

**[2026-04-27 10:59:18] user/Pranita Mehta**

> done

**[2026-04-27 10:59:43] admin/Sam**

> Wow! Thank you! 😍
>  Hope that was a 5-star. ✨

**[2026-04-27 11:03:15] admin/Sam [note]**

> [Image]

**[2026-04-28 11:08:03] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-04-28 11:08:03] bot/Luna**

> [Conversation Rating Request]

</details>
