---
conversation_id: "215474047906027"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474047906027?view=List"
shopify_domain: "31ea79-f8.myshopify.com"
shopify_url: "https://31ea79-f8.myshopify.com"
company_name: "The Classy Kitchen"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-24T12:26:21Z"
closed_at: "2026-04-24T13:11:37Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Pearl"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "The Classy Kitchen"
customer_email: "theclassykitchenstore@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 58
seconds_from_start_to_review_ask: 1922
seconds_from_handoff_to_review_ask: 1920
seconds_from_first_reply_to_review_ask: 1864
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 37
customer_message_count: 12
admin_message_count_total: 23
note_count: 3
customer_word_count: 133
admin_word_count: 504
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2689
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474053352645"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474053352645?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-24T18:27:14Z"
seconds_from_ask_to_review: 19731
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474047906027 — The Classy Kitchen ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474047906027?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474053352645?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://31ea79-f8.myshopify.com)

## Overview
- **Merchant:** The Classy Kitchen — `theclassykitchenstore@gmail.com` (personal address on a free email provider)
- **Store:** 31ea79-f8.myshopify.com · 🌍 New Delhi, National Capital Territory of Delhi, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** INR
- **Store created on Shopify:** 2024-06-01
- **Public review score (StoreLeads):** 5.0 (2 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-04-24 12:23:04 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 109
- **Wishlist items count:** 1

## Summary
Ayushi from The Classy Kitchen contacted support after installing the Notify Me app to ask how to configure the low stock widget threshold. Agent Pearl explained the feature requires a paid plan, offered a trial and discount options, and proactively customized the confirmation message styling to better match the store theme. The PreOrder feature was noted as unsupported for Indian payment methods, which the merchant resolved by deactivating it themselves.

> "Actually I first want to test out the back in stock feature. So how about i use the free plan for a few days and if I like the app, I'll switch to the paid version!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 12:26:21 | +0s | — |
| Handed to human (Pearl) | 2026-04-24 12:26:23 | +2s | +0s |
| First reply to customer | 2026-04-24 12:27:19 | +58s | +56s |
| Review requested by Pearl | 2026-04-24 12:58:23 | +32m 2s | +32m 0s |
| Conversation closed | 2026-04-24 13:11:37 | +45m 16s | +45m 14s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 18:27:14 | +6h 0m | +6h 0m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Low stock widget threshold configuration | The merchant wanted to know how to set the low stock widget to only display when inventory is below 20 units. | partial |
| 2 | Billing | Plan upgrade for feature access | The merchant was informed the low stock threshold feature requires the Starter plan or higher and was offered a trial and discount. | partial |
| 3 | Technical Bug | Unreadable preorder button text | Agent noticed the preorder button text was unreadable on the merchant's store. | no |
| 4 | How-To / Setup | Confirmation message customization | The merchant agreed to have the confirmation message styled to better match their store theme. | yes |
| 5 | Integration | PreOrder unavailable for Indian payment methods | The merchant noted that PreOrder is not available on their Indian payment methods and deactivated it. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +32m 2s after conversation start (+32m 0s after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 18:27:14 UTC
- **Time from ask to review publish:** +5h 28m
- **Time from conversation start to publish:** +6h 0m
- **Match method:** `ok`
- **Shop name on review:** The Classy Kitchen
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very nice app and the customer support is great! Pearl form their Team was a sweetheart and helped me set up things:)

## Statistics
- **Messages:** 37 (12 customer, 23 admin)
- **Internal notes:** 3
- **Word count:** customer 133, admins 504
- **Total handling time (Intercom):** +44m 49s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, Urgency 3

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the AI Agent and teammate, receiving helpful answers and customization offers. The customer expressed negative feedback about a policy limitation regarding payment methods for PreOrder.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Low stock threshold feature not available on free plan
- PreOrder feature not supported for Indian payment methods on Shopify

## Full transcript
<details>
<summary>Click to expand — 37 messages</summary>

**[2026-04-24 12:26:21] user/The Classy Kitchen [source]**

> I just installed Notify Me

**[2026-04-24 12:26:23] admin/Mo Ramez [note]**

> shopify_domain: 31ea79-f8.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-24 12:27:19] admin/Pearl**

> Hi there, ﻿​﻿
>  Welcome to Notify Me! This is Pearl from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-24 12:28:39] admin/Pearl**

> Notify Me, Preorder &amp; Wishlist buttons seem to be set up, and they already match your beautiful shop.
>  [Image]

**[2026-04-24 12:29:01] user/The Classy Kitchen**

> heyy Pearl:)

**[2026-04-24 12:29:09] user/The Classy Kitchen**

> you have such a pretty name!

**[2026-04-24 12:29:19] user/The Classy Kitchen**

> Ayushi this side from The Classy Kitchen

**[2026-04-24 12:29:30] admin/Pearl [note]**

> However, I noticed that the text on the Preorder button seems to be unreadable:

**[2026-04-24 12:29:46] admin/Pearl**

> Aw, thank you, Ayushi!
>  Glad to be assisting you today :)

**[2026-04-24 12:29:59] user/The Classy Kitchen**

> i have a question!
>  I want to set the threshold for the low stock widget
>  I want to show only X left when the inventory is less than 20

**[2026-04-24 12:30:42] admin/Pearl**

> Thanks for asking!
>  Yes, we do have a feature for that.
>  Let me show you where it can be set up.

**[2026-04-24 12:31:15] user/The Classy Kitchen**

> yess please:)

**[2026-04-24 12:32:21] admin/Pearl**

> Sure, no problem! Just a note, the feature is available on the Starter plan and higher:
>  [Image] [Image]

**[2026-04-24 12:32:51] admin/Pearl**

> We offer a 7 days free trial and 60% discount on the first month for our new users.
>  Is that some thing you would like to consider?

**[2026-04-24 12:35:08] user/The Classy Kitchen**

> ohhh got it!!
>  Actually I first want to test out the back in stock feature. So how about i use the free plan for a few days and if I like the app, I'll switch to the paid version!

**[2026-04-24 12:36:56] admin/Pearl**

> Yes, absolutely! That is totally understandable.
>  You can always use our free trial to test the options and a little note if I may, we offer a KickStart plan for specific stores which has all the Starter plan features but at the price of only $9.9 a month.
> 
>  You can always let me know if you are interested and I can unlock it for you, Ayushi😉💖

**[2026-04-24 12:37:12] admin/Pearl**

> In the meantime, I am here to help with setting up Notify me

**[2026-04-24 12:40:47] admin/Pearl**

> For example, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?
>  I'll take care of it, absolutely free of charge! 😊

**[2026-04-24 12:41:14] admin/Pearl [note]**

> .restock-alerts-toast {
>  background-color: #9B5321!important;
>  color: white!important;
>  border-radius: 0;
>  }
>  .restock-alerts-toast .toastCheckIcon{
>  filter: invert(1) brightness(1000%);
>  }
> 
>  .hengam-preorder-button span {
>  color: white!important;
>  }

**[2026-04-24 12:42:55] user/The Classy Kitchen**

> ohh yess, would love to customize it

**[2026-04-24 12:43:55] admin/Pearl**

> Perfect :) Let me apply it for you!
>  And while checking the preorder button, I noticed the text is unreadable:
>  [Image]

**[2026-04-24 12:44:08] admin/Pearl**

> Would you like me to fix that as well?

**[2026-04-24 12:45:08] user/The Classy Kitchen**

> Actually I just checked that PreOrder is not available on the payment methods we use in India, so I deactivated it for now

**[2026-04-24 12:45:51] admin/Pearl**

> Oh, ok. Yes, that's the rule on Shopify side.
>  So, I applied the customization for the confirmation message😊✅

**[2026-04-24 12:46:07] user/The Classy Kitchen**

> Thankyouu so muchh:)

**[2026-04-24 12:46:26] admin/Pearl**

> You are very welcome!
>  Any thing else I can do to help at the moment?

**[2026-04-24 12:53:25] admin/Pearl**

> Are we still connected, Ayushi?👀

**[2026-04-24 12:57:38] user/The Classy Kitchen**

> no, that's all
>  Thankyou so much for your help:)

**[2026-04-24 12:58:07] admin/Pearl**

> Aw, no problem at all.
>  Please feel free to reach out any time :)

**[2026-04-24 12:58:23] admin/Pearl**

> I was wondering, is it ok if I ask for a little favor, like a quick review before you leave?
>  It will only take less than a minute of your time🙈

**[2026-04-24 12:58:43] admin/Pearl**

> You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-24 12:59:06] admin/Pearl**

> And if you happen to mention my name, it will be the cherry on top🥹

**[2026-04-24 13:03:07] user/The Classy Kitchen**

> done!

**[2026-04-24 13:03:26] admin/Pearl**

> Wow, thank you so much!
>  Hope it was a 5 star✨🤞

**[2026-04-24 13:11:07] admin/Pearl**

> I guess I'll have to wait and see until its published :)
> 
>  Thank you so much for letting me assist you today and as always, we are just around the corner if you have any questions, doubts or concerns.
>  We want to make sure every thing is applied and set according to your needs✨
> 
>  Have a great day!

**[2026-04-24 13:11:49] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-04-24 13:11:49] bot/Luna**

> [Conversation Rating Request]

</details>
