---
conversation_id: "215474282410991"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474282410991?view=List"
shopify_domain: "kawaii-kids-australia.myshopify.com"
shopify_url: "https://kawaii-kids-australia.myshopify.com"
company_name: "Kawaii Kids"
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-05-13T05:06:46Z"
closed_at: "2026-05-14T02:49:49Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Australia"
region_source: "company_country"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Pearl", "Rina"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Andrea Harrison"
customer_email: "hello@kawaiikids.com.au"
contact_email_type: "team_mailbox"
contact_email_role_hint: "hello"
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 110
seconds_from_start_to_review_ask: 4284
seconds_from_handoff_to_review_ask: 4282
seconds_from_first_reply_to_review_ask: 4174
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 48
customer_message_count: 16
admin_message_count_total: 30
note_count: 3
customer_word_count: 118
admin_word_count: 452
count_reopens: 0
count_assignments: 2
handling_time_seconds: 4779
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474285260002"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474285260002?view=List"
review_rating: 5
review_posted_at: "2026-05-13T11:13:04Z"
seconds_from_ask_to_review: 17694
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474282410991 — Kawaii Kids ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474282410991?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474285260002?view=List)  ·  🔗 [Visit Shopify store](https://kawaii-kids-australia.myshopify.com)

## Overview
- **Merchant:** Andrea Harrison — `hello@kawaiikids.com.au` (team mailbox (`hello@…` — a shared inbox, not a single person))
- **Store:** kawaii-kids-australia.myshopify.com · 🌍 Melbourne, Victoria, Australia
- **App:** Discounty
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** AUD
- **Store created on Shopify:** 2019-07-22
- **Public review score (StoreLeads):** 4.43 (7 reviews)

## App usage — Discounty
- **Discounty plan:** Discounty — $49/monthly
- **Installed on:** 2026-05-13 04:52:41 UTC
- **Install to conversation start:** 14 minutes before this conversation
- **Active:** Yes
- **Sales revenue through Discounty:** AUD 1,750
- **Total orders through Discounty:** 6

## Summary
Merchant Andrea Harrison set up her first Discounty quantity discount campaign and needed help configuring and customizing the tiered discount widget, cart savings widget, countdown timer, and widget title text. Agent Pearl provided hands-on setup assistance, applied custom CSS styling to match the store's theme, and clarified how campaign end dates and timers work. All requests were resolved successfully within the conversation.

> "you have been so helpful!!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 05:06:46 | +0s | — |
| Handed to human (Pearl) | 2026-05-13 05:06:48 | +2s | +0s |
| First reply to customer | 2026-05-13 05:08:36 | +1m 50s | +1m 48s |
| Review requested by Pearl | 2026-05-13 06:18:10 | +1h 11m | +1h 11m |
| Conversation closed | 2026-05-14 02:49:49 | +21h 43m | +21h 43m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-13 11:13:04 | +6h 6m | +6h 6m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Campaign widget setup | Merchant asked for help setting up the tiered discount widget and cart savings widget on product pages included in the campaign. | yes |
| 2 | How-To / Setup | Widget customization / CSS styling | Merchant asked for advanced customization of the tiered discount widget to match her store's theme colors. | yes |
| 3 | How-To / Setup | Widget title text edit | Merchant asked to change the widget title text and then refine it by removing 'Limited Time!'. | yes |
| 4 | How-To / Setup | Countdown timer configuration | Merchant asked how to set a countdown timer and whether it would only show on products included in the sale. | yes |
| 5 | How-To / Setup | Automatic campaign deactivation | Merchant asked whether the campaign would turn off automatically when the sale ends in 13 days. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 11m after conversation start (+1h 11m after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-13 11:13:04 UTC
- **Time from ask to review publish:** +4h 54m
- **Time from conversation start to publish:** +6h 6m
- **Match method:** `ok`
- **Shop name on review:** Kawaii Kids
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:**
> I downloaded this app thinking I'd have to allow an hour or so to set it up but nope. Pearl got in and set up the discount promo we wanted to run, showed me everything so I can do it myself and yeah, I was quite shocked as usually I'd have to contact someone if I found an app fiddly. 100% for customer service!

## Statistics
- **Messages:** 48 (16 customer, 30 admin)
- **Internal notes:** 3
- **Word count:** customer 118, admins 452
- **Total handling time (Intercom):** +1h 19m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Pearl, Rina)
- **Primary assignee:** Pearl
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** DS - First campaign - Proactive, DS - Asked for review

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 48 messages</summary>

**[2026-05-13 05:06:46] user/Andrea Harrison [source]**

> I just created my first Discounty campaign.

**[2026-05-13 05:06:48] admin/Rina [note]**

> Quantity discount / Cart goal
>  Campaign Name: Goldie + Ace Tiered Sale
>  Campaign Type: Quantity discount / Cart goal
>  Campaign Status: Needs Upgrade
>  Use End Countdown timer: True
>  Use Start Countdown timer: False
>  App embed cart widget config: True
>  App embed: False
>  Minimum requirement: [{"criteria":150,"discount":50},{"criteria":250,"discount":100},{"criteria":350,"discount":150}]
>  Include Filters: Collection ​
>  - goldie-ace
>  Exclude Filters: None
>  Sample Product List:
>  - Dustin Denim Jacket
> - Mini Vintage Jean
> - Austin Denim Overalls

**[2026-05-13 05:06:52] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474282335469

**[2026-05-13 05:08:36] admin/Pearl**

> Hi Andrea!
>  This is Pearl from Discounty. Congrats on launching your first campaign! ✨
>  I’m going to check it right now and send over a preview. Sounds good?

**[2026-05-13 05:11:18] admin/Pearl**

> Your campaign’s live and looking great! 😎 Here’s a snapshot of how it shows up in your store:
>  [Image]

**[2026-05-13 05:13:36] admin/Pearl**

> By the way, we have a tiered-discount widget on the product page to promote the campaign and a saving on cart widget to show the discount amount in the cart.
> 
>  Would you like me to help you set them up?
>  [Image]
>  [Image]

**[2026-05-13 05:18:29] user/Andrea Harrison**

> yes please

**[2026-05-13 05:19:14] user/Andrea Harrison**

> but only on the products it applies too

**[2026-05-13 05:19:38] admin/Pearl**

> Thanks for getting back to me!
>  Yes, it will only appear on product pages included in the campaign.
>  Let me work on it please :)

**[2026-05-13 05:22:57] user/Andrea Harrison**

> thank you

**[2026-05-13 05:25:28] admin/Pearl**

> No problem :)
>  Tiered widget is added. While you have access to apply changes to its color, would you like me to offer some advanced customization suggestions for it to match your theme colors? I can also adjust its width:
>  [Image]

**[2026-05-13 05:27:45] user/Andrea Harrison**

> yes please

**[2026-05-13 05:30:46] admin/Pearl**

> Great, let me send over some options in a few moments

**[2026-05-13 05:30:50] admin/Pearl [note]**

> .button.ajax-submit.action_button.button--add-to-cart.action_button--secondary

**[2026-05-13 05:39:16] admin/Pearl**

> Thanks for waiting.
>  Here are some suggestions:
>  [Image]

**[2026-05-13 05:39:26] admin/Pearl [note]**

> /* General styling for the discount widget */
>  .discounty-volume-discount-widget {
>  font-family: 'Roboto', sans-serif; /* Modern, clean font */
>  color: #333; /* Default text color */
>  background: linear-gradient(135deg, #fef2f5 0%, #fcd5dd 100%); /* Soft pink gradient background */
>  border-radius: 12px; /* Rounded corners for a modern look */
>  padding: 20px; /* Spacing around the content */
>  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1); /* Subtle shadow for depth */
>  transition: transform 0.3s ease; /* Smooth hover effect */
>  border: none !important; /* Removes any outer borders */
>  }
>  /* Hover effect: Slight enlargement to make it more interactive */
>  .discounty-volume-discount-widget:hover {
>  transform: scale(1.02);
>  }
>  /* Title styling */
>  .discounty-volume-discount-widget__title {
>  font-size: 22px; /* Slightly larger font size for emphasis */
>  font-weight: bold; /* Bold to make the title stand out */
>  color: #eb2559; /* Vibrant pink for attention */
>  text-align: center; /* Center the title */
>  margin-bottom: 10px; /* Add space below the title */
>  }
>  /* Remove border around the table wrapper */
>  .discounty-volume-discount-widget__table-wrapper {
>  border: none !important;
>  }
>  /* Table styling */
>  .discounty-volume-discount-widget__table {
>  width: 100%; /* Full width of the widget */
>  border-collapse: collapse; /* Remove spaces between cells */
>  text-align: center; /* Center the text inside the table */
>  }
>  /* Header row (th) styling */
>  .discounty-volume-discount-widget__table th {
>  font-size: 18px; /* Size for header text */
>  font-weight: 600; /* Bold for headers */
>  padding: 10px; /* Add space around text */
>  background-color: #eb2559; /* Pink background for headers */
>  color: white; /* White text on the pink background */
>  border: none !important; /* Remove borders from header cells */
>  }
>  /* Remove borders from all table elements */
>  .discounty-volume-discount-widget__table th,
>  .discounty-volume-discount-widget__table td,
>  .discounty-volume-discount-widget__table tr {
>  border: none !important; /* Completely removes borders from all table elements */
>  }
>  /* Styling for discount rows */
>  .discounty-volume-discount-widget__table tr:nth-child(2) {
>  background-color: #fcd5dd; /* Light pink background for 10% off */
>  font-weight: bold; /* Make this row stand out */
>  }
>  .discounty-volume-discount-widget__table tr:nth-child(3) {
>  background-color: #f9bbc8; /* Slightly darker pink for 15% off */
>  font-weight: bold;
>  }
>  .discounty-volume-discount-widget__table tr:nth-child(4) {
>  background-color: #f59ab0; /* Darkest pink for 20% off */
>  font-weight: bold;
>  }
>  /* Hover effect: Highlight the row when hovered */
>  .discounty-volume-discount-widget__table tr:hover td {
>  background-color: #fbc4d0; /* Light pink background on hover */
>  }
>  /* Shadow effect for table cells and button */
>  .discounty-volume-discount-widget__table td,
>  .discounty-volume-discount-widget__button {
>  box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1); /* Adds depth with subtle shadow */
>  }
>  .discounty-volume-discount-widget {
>  width: 200%;
>  }
>  @media (max-width: 768px) {
>  .discounty-volume-discount-widget {
>  width: 120%;
>  }
>  }

**[2026-05-13 05:39:38] user/Andrea Harrison**

> I love that, can you apply it?

**[2026-05-13 05:40:16] admin/Pearl**

> Oh, of course.

**[2026-05-13 05:40:22] admin/Pearl**

> Done✅

**[2026-05-13 05:41:30] user/Andrea Harrison**

> thank you!

**[2026-05-13 05:42:12] admin/Pearl**

> You are most welcome :)
>  Let me know if you need more tweaks.
>  Also, let me make sure the saving widget appears in the cart please.

**[2026-05-13 05:42:36] user/Andrea Harrison**

> is there a way to set a count down timer?

**[2026-05-13 05:43:24] user/Andrea Harrison**

> can you change the Buy more, save more to
>  BUY MORE &amp; SAVE! LIMITED TIME!

**[2026-05-13 05:44:02] admin/Pearl**

> Saving widget done:
>  [Image]

**[2026-05-13 05:44:16] admin/Pearl**

> Yes, you can enable the timer from the campaign settings

**[2026-05-13 05:44:22] admin/Pearl**

> Let me send a screenshot please

**[2026-05-13 05:45:32] admin/Pearl**

> Also, title has been edited:
>  [Image] [Image]

**[2026-05-13 05:45:45] user/Andrea Harrison**

> maybe take the Limited Time! off please

**[2026-05-13 05:46:47] admin/Pearl**

> Sure, done :)

**[2026-05-13 05:48:36] user/Andrea Harrison**

> thank you so much for all your help!

**[2026-05-13 05:49:20] admin/Pearl**

> You are most welcome :) About the timer, you need to set an end date for the campaign:
>  [Image]

**[2026-05-13 05:49:29] user/Andrea Harrison**

> if we set the timer, and choose it for the product page, will it just show on the products included in the sale?

**[2026-05-13 05:50:21] admin/Pearl**

> Yes, and no need to set an actual end date or change any thing.
>  Its added now:
>  [Image]

**[2026-05-13 05:50:30] admin/Pearl**

> Does it look good?

**[2026-05-13 05:52:13] user/Andrea Harrison**

> it does!

**[2026-05-13 05:52:18] user/Andrea Harrison**

> you have been so helpful!!

**[2026-05-13 05:52:53] admin/Pearl**

> Aw, always happy to help :)

**[2026-05-13 05:53:01] admin/Pearl**

> Let me know if you have more questions please

**[2026-05-13 05:53:21] user/Andrea Harrison**

> last question: when the sale ends in 13 days, will everything just turn off automatically?

**[2026-05-13 05:54:54] admin/Pearl**

> Yes, but only if you actually set an end date from the screenshot I sent earlier.
> 
>  You see, you currently only have an end date set for the widget.
>  This option persuades customers to place an order so its an option to encourage them, even without ending the campaign.

**[2026-05-13 05:55:24] admin/Pearl**

> But if you want the campaign to deactivate automatically, you should enable the end date here:
>  [Image]

**[2026-05-13 05:56:25] user/Andrea Harrison**

> got it! done!

**[2026-05-13 05:56:45] admin/Pearl**

> Perfect :)

**[2026-05-13 05:57:06] admin/Pearl**

> Btw, I was wondering, if all is set for now, s it ok if I ask for a little favor?
>  It will only take less than a minute of your time🙈

**[2026-05-13 06:08:55] admin/Pearl**

> Are we still connected, Andrea?👀

**[2026-05-13 06:18:10] admin/Pearl**

> Just checking in :)
>  Hope the setup is going smoothly!
> 
>  I never properly cashed in on that favor I asked earlier 👀 — would you be up for leaving a quick review when you get a sec?
>  You can write it here: Discounty Review Link ​
>  No essays needed, just a few words (and maybe my name 🙈)!

**[2026-05-14 02:50:00] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-05-14 02:50:00] bot/Luna**

> [Conversation Rating Request]

</details>
