---
conversation_id: "215474044540960"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474044540960?sidebar_tab=details&view=List"
shopify_domain: "5gvhec-qn.myshopify.com"
shopify_url: "https://5gvhec-qn.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-24T04:21:06Z"
closed_at: "2026-04-30T14:32:39Z"
state: "closed"
priority: "not_priority"
channel: "automated"
language: "English"
region: "ARE"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Nikola", "Pearl", "Rick", "Stella"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: ""
customer_email: ""
contact_email_type: "unknown"
contact_email_role_hint: ""
seconds_to_human_handoff: 51
seconds_to_first_admin_reply: 51
seconds_from_start_to_review_ask: 2693
seconds_from_handoff_to_review_ask: 2642
seconds_from_first_reply_to_review_ask: 2642
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 68
customer_message_count: 32
admin_message_count_total: 42
note_count: 0
customer_word_count: 215
admin_word_count: 541
count_reopens: 1
count_assignments: 4
handling_time_seconds: 13061
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474046765176"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474046765176?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-24T10:27:06Z"
seconds_from_ask_to_review: 19267
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474044540960 — ABU DHABI MOTORS ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474044540960?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474046765176?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://5gvhec-qn.myshopify.com)

## Overview
- **Merchant:** (no name)
- **Store:** 5gvhec-qn.myshopify.com · 🌍 Abu Dhabi, Abu Dhabi, United Arab Emirates
- **App:** Notify Me!
- **Channel:** automated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-04-14 07:14:04 UTC
- **Install to conversation start:** 9 days before this conversation

## Summary
The merchant from ABUDHABI MOTORS needed help styling their Wishlist/Notify Me app buttons to match other store buttons, including layout alignment, all-caps text, and uniformity. Agent Rick resolved the button styling issues via CSS and also helped configure the Pre-Order feature. The conversation ended with a new request to change button colours that was left unresolved.

> "This look is not nice .There is so much space wasted here.I need the same 4 button view as 2 on let and 2 on right with uniform size please"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 04:21:06 | +0s | — |
| Handed to human (Stella) | 2026-04-24 04:21:57 | +51s | +0s |
| First reply to customer | 2026-04-24 04:21:57 | +51s | +0s |
| Review requested by Rick | 2026-04-24 05:05:59 | +44m 53s | +44m 2s |
| Conversation closed | 2026-04-30 14:32:39 | +6d 10h | +6d 10h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 10:27:06 | +6h 6m | +6h 5m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Wishlist button styling mismatch | The Wishlist button did not match the appearance of other buttons on the store. | yes |
| 2 | How-To / Setup | Button layout and spacing | The merchant wanted a uniform 4-button layout with two on each side and no wasted space. | yes |
| 3 | How-To / Setup | Button text all caps | The merchant wanted all buttons (Wishlist, Add to Cart, Sold Out) displayed in all caps. | yes |
| 4 | How-To / Setup | Pre-order button not visible | The merchant asked how to set up a Pre-Order button for out-of-stock products and why it was not showing. | yes |
| 5 | Billing | Plan recommendation | The merchant asked which pricing plan would be best for their store. | yes |
| 6 | How-To / Setup | Button colour change | The merchant requested to change the colour of the buttons. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +44m 53s after conversation start (+44m 2s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 10:27:06 UTC
- **Time from ask to review publish:** +5h 21m
- **Time from conversation start to publish:** +6h 6m
- **Match method:** `manual`
- **Shop name on review:** ABU DHABI MOTORS
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I’ve been using this app for a while now, and overall it’s been a solid addition to my Shopify store. The setup was straightforward, and most of the features work as expected without needing much technical knowledge. It really helped streamline some of our daily operations and saved us time. There are a few areas where improvements could be made, especially in terms of customization and loading speed, but nothing that affects the overall functionality too much. Customer support has also been responsive whenever we had questions. Overall, it’s a reliable app that does what it promises, and I’d recommend it to anyone looking for a simple and effective solution.

## Statistics
- **Messages:** 68 (32 customer, 42 admin)
- **Internal notes:** 0
- **Word count:** customer 215, admins 541
- **Total handling time (Intercom):** +3h 37m
- **Reopens:** 1
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 4 (Nikola, Pearl, Rick, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, password-protected, NM series - Review 5

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced initial product design issues with buttons, which the teammate effectively resolved through multiple interactions. The customer showed appreciation and continued engagement.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Button colour customisation request was left unresolved when the agent was unavailable

## Full transcript
<details>
<summary>Click to expand — 68 messages</summary>

**[2026-04-24 04:21:06] admin/Nikola [source]**

> Hi ABUDHABI, Need a help for setting up Wishlist?
>  Just reply here and we will take care of it for you.

**[2026-04-24 04:21:06] user/ABUDHABI MOTORS**

> The wish list button is not same as other buttons

**[2026-04-24 04:21:12] bot/Luna**

> Hi ABUDHABI,
>  Thanks for your message! We will get back to you shortly.

**[2026-04-24 04:21:13] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to lifestyle@abudhabimotors.com.

**[2026-04-24 04:21:22] user/ABUDHABI MOTORS**

> Ok

**[2026-04-24 04:21:57] admin/Rick**

> Hello there,
> 
>  Thank you for contacting us.
>  I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻‍♂️

**[2026-04-24 04:22:14] admin/Rick**

> No worries! Let me have a check on that and get back to you 😉

**[2026-04-24 04:23:04] user/ABUDHABI MOTORS**

> [Image] The wish list button is not same as other buttons

**[2026-04-24 04:23:55] admin/Rick**

> While I went to check our widget on your store, I found out that your store is password-protected.
>  ﻿Would you please share the front password with me so that I can check on that? 😊

**[2026-04-24 04:24:51] user/ABUDHABI MOTORS**

> YLVUPwbSHz8RKrIJ

**[2026-04-24 04:25:06] admin/Rick**

> [Image]

**[2026-04-24 04:26:05] admin/Rick**

> That didn't work; Are you certain this is the front password?
>  [Image]

**[2026-04-24 04:27:14] user/ABUDHABI MOTORS**

> YLVUPwbSHz8RKrIJ22222

**[2026-04-24 04:27:51] admin/Rick**

> That's it,
>  Thanks!

**[2026-04-24 04:27:53] user/ABUDHABI MOTORS**

> Notify Me button also need to change

**[2026-04-24 04:27:55] admin/Rick**

> I'm on it ..

**[2026-04-24 04:37:13] user/ABUDHABI MOTORS**

> Where are u ?

**[2026-04-24 04:37:28] admin/Rick**

> Working on it 😊

**[2026-04-24 04:37:42] user/ABUDHABI MOTORS**

> Ok

**[2026-04-24 04:40:59] user/ABUDHABI MOTORS**

> [Image] This look is not nice .There is so much space wasted here.I need the same 4 button view as 2 on let and 2 on right with uniform size please

**[2026-04-24 04:41:27] user/ABUDHABI MOTORS**

> We will buy the paid version

**[2026-04-24 04:44:13] admin/Rick**

> No need for that! Let's make sure it's aligned well first. 😉

**[2026-04-24 04:53:52] admin/Rick**

> All Done ✅
>  Would you please check and ensure it meets your expectations now? 😊

**[2026-04-24 05:00:04] user/ABUDHABI MOTORS**

> Yes !!

**[2026-04-24 05:00:08] user/ABUDHABI MOTORS**

> Looking nice

**[2026-04-24 05:00:16] user/ABUDHABI MOTORS**

> Thanks for the support

**[2026-04-24 05:00:26] admin/Rick**

> My absolute pleasure, my friend 😇 You're more than welcome!
> 
>  Is there anything else I can assist you with at the moment?

**[2026-04-24 05:00:36] admin/Rick**

> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-04-24 05:01:14] user/ABUDHABI MOTORS**

> Can you make all the buttons in all caps

**[2026-04-24 05:01:22] admin/Rick**

> Sure! Just a sec ..

**[2026-04-24 05:01:32] user/ABUDHABI MOTORS**

> And can i change it from my side ?

**[2026-04-24 05:02:00] admin/Rick**

> Yes, but you'll need to apply a css code.
>  I can do that on my end for you, no worries 😌

**[2026-04-24 05:02:09] admin/Rick**

> Should I do the same with the Add to cart and the Sold Out button?

**[2026-04-24 05:03:09] user/ABUDHABI MOTORS**

> YES

**[2026-04-24 05:03:23] admin/Rick**

> Got you! On it ..

**[2026-04-24 05:03:30] user/ABUDHABI MOTORS**

> SOLD OUT

**[2026-04-24 05:03:37] user/ABUDHABI MOTORS**

> ADD TO CART

**[2026-04-24 05:03:53] admin/Rick**

> All Done ✅
>  [Image]

**[2026-04-24 05:04:14] admin/Rick**

> [Image]

**[2026-04-24 05:04:22] admin/Rick**

> Is that what you had in mind? 🤗

**[2026-04-24 05:05:16] user/ABUDHABI MOTORS**

> Thanks

**[2026-04-24 05:05:21] admin/Rick**

> My pleasure 😇

**[2026-04-24 05:05:31] admin/Rick**

> May I ask for the favor I mentioned now? 🥹

**[2026-04-24 05:05:38] user/ABUDHABI MOTORS**

> Yes please

**[2026-04-24 05:05:59] admin/Rick**

> Thanks 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-04-24 05:08:04] user/ABUDHABI MOTORS**

> Done ​

**[2026-04-24 05:08:34] admin/Rick**

> Wow! I appreciate your kindness 😍 ﻿Can't wait to read your kind words.

**[2026-04-24 05:11:57] user/ABUDHABI MOTORS**

> I have a doubt.Can we set up something like if quty is 0 or its showing sold out .There is a button for customers to pre order.So we will get he notification as the customer want to pre order and we can contact the customer and confirm the order then we can place a special order ?

**[2026-04-24 05:17:23] admin/Rick**

> Let me explain ...

**[2026-04-24 05:17:48] admin/Rick**

> It's actually your choice whether to show the NotifyMe button on out-of-stock products, or show the PreOrder button for them, or show both buttons!

**[2026-04-24 05:18:39] user/ABUDHABI MOTORS**

> The pre order is active and the the button is not visible ?

**[2026-04-24 05:19:04] admin/Rick**

> It's not just about enabling the feature.
>  For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-04-24 05:19:46] admin/Rick**

> Would you please try that and let me know how it goes? 😊

**[2026-04-24 05:20:43] user/ABUDHABI MOTORS**

> Ok

**[2026-04-24 05:36:25] user/ABUDHABI MOTORS**

> Its working well

**[2026-04-24 05:36:43] user/ABUDHABI MOTORS**

> Which plan is better for us

**[2026-04-24 05:36:52] user/ABUDHABI MOTORS**

> We are BMW group in UAE

**[2026-04-24 05:37:05] user/ABUDHABI MOTORS**

> This is our life style Website

**[2026-04-24 06:22:16] admin/Rick**

> Sorry for the delay, I stepped away on a break for a while 🙏🏻
> 
>  Awesome! Glad it's working well 😊
>  That really depends on your needs. My recommendation is that you choose one of the cheaper plans (Starter / Standard), monitor the limitations for the 1st month, and upgrade to higher-tier plans only if you need them.

**[2026-04-24 09:36:32] user/ABUDHABI MOTORS**

> Hi

**[2026-04-24 09:37:22] admin/Stella**

> Hi there,
>  This is Stella here from the team. I hope you are doing well.

**[2026-04-24 09:37:30] admin/Stella**

> How can I help?

**[2026-04-27 09:38:10] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-04-27 09:38:11] bot/Luna**

> [Conversation Rating Request]

**[2026-04-30 06:44:54] user/ABUDHABI MOTORS [open]**

> Hi

**[2026-04-30 06:45:40] user/ABUDHABI MOTORS**

> I need to change the colour of the buttons

**[2026-04-30 06:51:59] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-04-30 07:03:13] user/ABUDHABI MOTORS**

> Add context

</details>
