---
conversation_id: "215474248990217"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474248990217?view=List"
shopify_domain: "fmhms1-ck.myshopify.com"
shopify_url: "https://fmhms1-ck.myshopify.com"
company_name: "Stack Records"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T02:41:25Z"
closed_at: "2026-05-11T03:12:56Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "NZL"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Pearl"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Camila Bisio Stack Records Limited"
customer_email: "hello@stackrecords.co.nz"
contact_email_type: "team_mailbox"
contact_email_role_hint: "hello"
seconds_to_human_handoff: 151
seconds_to_first_admin_reply: 187
seconds_from_start_to_review_ask: 1251
seconds_from_handoff_to_review_ask: 1100
seconds_from_first_reply_to_review_ask: 1064
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 46
customer_message_count: 16
admin_message_count_total: 24
note_count: 1
customer_word_count: 206
admin_word_count: 332
count_reopens: 4
count_assignments: 3
handling_time_seconds: 1740
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474252904557"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474252904557?view=List"
review_rating: 5
review_posted_at: "2026-05-11T10:31:11Z"
seconds_from_ask_to_review: 26935
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474248990217 — Stack Records ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474248990217?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474252904557?view=List)  ·  🔗 [Visit Shopify store](https://fmhms1-ck.myshopify.com)

## Overview
- **Merchant:** Camila Bisio Stack Records Limited — `hello@stackrecords.co.nz` (team mailbox (`hello@…` — a shared inbox, not a single person))
- **Store:** fmhms1-ck.myshopify.com · 🌍 Auckland, Auckland, New Zealand
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** NZD
- **Store created on Shopify:** 2026-02-02
- **Public review score (StoreLeads):** 5.0 (4 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-03-16 09:34:27 UTC
- **Install to conversation start:** 1 month before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 3

## Summary
Merchant Camila wanted to add a black border to the 'Notify Me' Back In Stock button on her store. Agent Pearl applied the border, changed a blue icon to black, explained how notifications and subscriber reports work, and as a welcome gift also customized the email notification buttons to black even though that feature requires a paid plan.

> "Thank you again! you made it all so easy :)"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 02:41:25 | +0s | — |
| Handed to human (Pearl) | 2026-05-11 02:43:56 | +2m 31s | +0s |
| First reply to customer | 2026-05-11 02:44:32 | +3m 7s | +36s |
| Review requested by Pearl | 2026-05-11 03:02:16 | +20m 51s | +18m 20s |
| Conversation closed | 2026-05-11 03:12:56 | +31m 31s | +29m 0s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-11 10:31:11 | +7h 49m | +7h 47m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button border customization | The merchant wanted to add a thin black border around the 'Notify Me' Back In Stock button. | yes |
| 2 | How-To / Setup | Notification trigger and subscriber list | The merchant asked how the notification system works, when subscribers receive emails, and where to view subscribed customers. | yes |
| 3 | How-To / Setup | Email notification customization | The merchant asked whether the email notifications could also be customized to use black colors. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +20m 51s after conversation start (+18m 20s after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-11 10:31:11 UTC
- **Time from ask to review publish:** +7h 28m
- **Time from conversation start to publish:** +7h 49m
- **Match method:** `ok`
- **Shop name on review:** Stack Records
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Pearl’s assistance was amazing from start to finish. She was incredibly helpful, friendly, and made everything feel super easy and stress-free. Really appreciate the great support, thank you so much, Pearl :)

## Statistics
- **Messages:** 46 (16 customer, 24 admin)
- **Internal notes:** 1
- **Word count:** customer 206, admins 332
- **Total handling time (Intercom):** +29m 0s
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer received high-quality assistance from the teammate who resolved their customization and notification questions, resulting in positive customer sentiment and satisfaction.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Full subscriber data masked behind paid plan
- Email notification customization requires a paid plan upgrade

## Full transcript
<details>
<summary>Click to expand — 46 messages</summary>

**[2026-05-11 02:41:25] user/Camila Bisio Stack Records Limited [source]**

> I need advanced customization

**[2026-05-11 02:41:30] bot/Luna**

> Hi Camila! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-11 02:41:31] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474248971284

**[2026-05-11 02:41:41] user/Camila Bisio Stack Records Limited [open]**

> Back In Stock

**[2026-05-11 02:41:42] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-11 02:42:41] user/Camila Bisio Stack Records Limited [open]**

> this one? &lt;button type="button" class="restock-alerts-notify-button PRODUCT_PAGE-notify-button notifyButtonStyle btn button Button button-primary Button-primary button--primary Button--primary" style="justify-content: center; display: flex !important; align-items: center !important;"&gt;Notify me&lt;/button&gt; i was wondering if i can just add a black border to it

**[2026-05-11 02:42:44] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-11 02:43:01] user/Camila Bisio Stack Records Limited [open]**

> just a black thin border around notify me button

**[2026-05-11 02:43:04] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-11 02:43:17] user/Camila Bisio Stack Records Limited [open]**

> no password

**[2026-05-11 02:43:20] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-11 02:43:20] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to hello@stackrecords.co.nz.

**[2026-05-11 02:44:32] admin/Pearl**

> Hi Camila,
>  I hope you are doing well.
> 
>  This is Pearl from the Customer Care Team🙋‍♀️
>  Thank you for contacting us.

**[2026-05-11 02:45:07] user/Camila Bisio Stack Records Limited**

> Hi Pearl, thank you for your assistance :)

**[2026-05-11 02:45:09] admin/Pearl**

> Let me take care of the border around the back in stock button please :)

**[2026-05-11 02:46:50] admin/Pearl**

> No problem! It should be all applied.
>  Can you check please?

**[2026-05-11 02:49:15] user/Camila Bisio Stack Records Limited**

> that looks perfect, thank you!! I ams still fiduring out how it all works and submitted my emai to test it but havent received anything yet, was wondering if I need to activate anything else just in case? also, once someone subscribes, will i get email too? or is there anywhere were i can see all subscribed customers and the products they are after?

**[2026-05-11 02:49:51] admin/Pearl [note]**

> By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image]
>  Would you like me to turn the blue icon to black?

**[2026-05-11 02:50:09] admin/Pearl**

> You are most welcome! Happy to help :)

**[2026-05-11 02:51:19] admin/Pearl**

> After submitting the email, your customers wont immediately receive any thing. They will see this confirmation message on the screen, letting them know that their request is submitted:
>  [Image]

**[2026-05-11 02:51:36] admin/Pearl**

> (Btw, would you like me to change that blue icon to black for you?)

**[2026-05-11 02:52:15] admin/Pearl**

> After you actually restock the product, the notifications are triggered.

**[2026-05-11 02:52:36] user/Camila Bisio Stack Records Limited**

> perfect! thank you!!

**[2026-05-11 02:52:53] user/Camila Bisio Stack Records Limited**

> that would be great actually if possible, thank so much!!

**[2026-05-11 02:53:18] user/Camila Bisio Stack Records Limited**

> would the emails as well be able to custumize to black as well? otherwise no worries at all, this is perfect!

**[2026-05-11 02:55:10] admin/Pearl**

> Any time :)
>  Sure, I am on it.
> 
>  Also, yes, you will receive email reports. Here's how to control the reports you receive:
>  [Image]
>  And then, to see the list of subscribers:
>  [Image] [Image]

**[2026-05-11 02:55:38] admin/Pearl**

> As you can see, their full data is masked until you subscribe to a paid plan

**[2026-05-11 02:55:58] user/Camila Bisio Stack Records Limited**

> Amazing, thank you so much!! :)

**[2026-05-11 02:56:47] admin/Pearl**

> My absolute pleasure.
>  I changed the icon to black:
>  [Image]

**[2026-05-11 02:57:41] admin/Pearl**

> Now, about customizing the email, you will gain access to this feature when you upgrade but let me just take care of changing the buttons on the email notification to black for you as a welcome gift💖

**[2026-05-11 02:58:39] user/Camila Bisio Stack Records Limited**

> That is really kind!! thank you so much!

**[2026-05-11 02:59:17] admin/Pearl**

> Aw, you are very welcome!
>  Feel free to ask any questions in the meantime please.

**[2026-05-11 02:59:47] user/Camila Bisio Stack Records Limited**

> Thank you again! you made it all so easy :)

**[2026-05-11 03:00:25] admin/Pearl**

> I am so glad to hear that :) Here's the updated version:
>  [Image]

**[2026-05-11 03:00:34] admin/Pearl**

> Any thing else I can do to assist you please?

**[2026-05-11 03:00:51] user/Camila Bisio Stack Records Limited**

> it looks great, thank you!!

**[2026-05-11 03:01:04] admin/Pearl**

> [GIF]

**[2026-05-11 03:01:36] admin/Pearl**

> Btw, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-11 03:01:59] user/Camila Bisio Stack Records Limited**

> OF COURSE! would be super happy to provide any review or feedback :)

**[2026-05-11 03:02:16] admin/Pearl**

> Thank you so much!
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-11 03:03:44] user/Camila Bisio Stack Records Limited**

> all done, thank you!

**[2026-05-11 03:04:11] admin/Pearl**

> You just made my day :)

**[2026-05-11 03:04:21] admin/Pearl**

> We are here and happy to help whenever you need a hand

**[2026-05-11 03:12:39] admin/Pearl**

> I’ll close this conversation for now :) Wish you have a lovely rest of your day and lots of success✨

**[2026-05-11 03:13:07] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-05-11 03:13:08] bot/Luna**

> [Conversation Rating Request]

</details>
