---
conversation_id: "215474054152682"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474054152682"
shopify_domain: "tiendaistore.myshopify.com"
shopify_url: "https://tiendaistore.myshopify.com"
company_name: "iStore"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-24T19:42:37Z"
closed_at: "2026-04-24T22:30:17Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "CRI"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "iStore Costa Rica"
customer_email: "info@istorecostarica.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 45
seconds_from_start_to_review_ask: 1640
seconds_from_handoff_to_review_ask: 1639
seconds_from_first_reply_to_review_ask: 1595
review_asked: true
review_ask_admin_name: "Harry"
num_messages: 28
customer_message_count: 11
admin_message_count_total: 18
note_count: 1
customer_word_count: 57
admin_word_count: 250
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3866
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474056856244"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474056856244?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-25T02:17:30Z"
seconds_from_ask_to_review: 22053
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474054152682 — iStore ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474054152682)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474056856244?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://tiendaistore.myshopify.com)

## Overview
- **Merchant:** iStore Costa Rica — `info@istorecostarica.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** tiendaistore.myshopify.com · 🌍 Alajuela, Alajuela Province, Costa Rica
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** CRC
- **Store created on Shopify:** 2019-07-15
- **Public review score (StoreLeads):** 5.0 (4 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-04-24 19:39:28 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 15
- **Wishlist items count:** 1

## Summary
A merchant from iStore Costa Rica had just installed the Notify Me app and reached out after setup. They requested a color change on the Notify Me button to match the red color used on their discount elements. The agent applied the color change successfully, and the merchant was satisfied with the result. The conversation ended positively with the merchant agreeing to leave a review.

> "it´s all at this time, really thanks, and greetings from Costa Rica, Pura vida!!!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 19:42:37 | +0s | — |
| Handed to human (Harry) | 2026-04-24 19:42:38 | +1s | +0s |
| First reply to customer | 2026-04-24 19:43:22 | +45s | +44s |
| Review requested by Harry | 2026-04-24 20:09:57 | +27m 20s | +27m 19s |
| Conversation closed | 2026-04-24 22:30:17 | +2h 47m | +2h 47m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-25 02:17:30 | +6h 34m | +6h 34m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button color customization | The merchant wanted to change the color of the Notify Me button to a specific red color matching their discount styling. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +27m 20s after conversation start (+27m 19s after human handoff)
- **Requested by:** Harry
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-25 02:17:30 UTC
- **Time from ask to review publish:** +6h 7m
- **Time from conversation start to publish:** +6h 34m
- **Match method:** `ok`
- **Shop name on review:** iStore
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Excelente aplicación y soporte, full recomendado

## Statistics
- **Messages:** 28 (11 customer, 18 admin)
- **Internal notes:** 1
- **Word count:** customer 57, admins 250
- **Total handling time (Intercom):** +1h 4m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Harry, Mo Ramez)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer expressed strong positive sentiment and was impressed with the product. The teammate provided high-quality, helpful support that resolved the customer's questions efficiently.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 28 messages</summary>

**[2026-04-24 19:42:37] user/iStore Costa Rica [source]**

> I just installed Notify Me

**[2026-04-24 19:42:38] admin/Mo Ramez [note]**

> shopify_domain: tiendaistore.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-24 19:43:22] admin/Harry**

> Hi there, ﻿​﻿
>  Welcome to Notify Me! This is Harry from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-24 19:43:49] user/iStore Costa Rica**

> thanks

**[2026-04-24 19:44:09] admin/Harry**

> My pleasure! 😊

**[2026-04-24 19:47:54] admin/Harry**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-04-24 19:49:12] user/iStore Costa Rica**

> Not changes at this time, I´m try out and it´s very impressive your app!

**[2026-04-24 19:49:38] user/iStore Costa Rica**

> Do you recomend charge the color of notify?

**[2026-04-24 19:49:49] user/iStore Costa Rica**

> change, sorry

**[2026-04-24 19:50:36] admin/Harry**

> Oh, I'm glad to hear that. That's very kind of you.

**[2026-04-24 19:53:57] admin/Harry**

> Sure, I can change it to the header color as well if you prefer:
> 
>  [Image]

**[2026-04-24 19:54:27] user/iStore Costa Rica**

> Can be in red?

**[2026-04-24 19:58:10] admin/Harry**

> Sure!
>  Do you have any specific red color code in mind?

**[2026-04-24 19:58:37] user/iStore Costa Rica**

> [Image] The same at discount

**[2026-04-24 19:59:25] admin/Harry**

> Sure, let me apply that for you right away. 😊

**[2026-04-24 20:00:08] user/iStore Costa Rica**

> thanks

**[2026-04-24 20:05:11] admin/Harry**

> It's done!
>  Could you please check it and confirm?

**[2026-04-24 20:05:23] user/iStore Costa Rica**

> [Image] Thanks!!!

**[2026-04-24 20:05:56] admin/Harry**

> You're very welcome! 😊

**[2026-04-24 20:06:04] admin/Harry**

> Is there anything else I can help you with?

**[2026-04-24 20:06:35] user/iStore Costa Rica**

> it´s all at this time, really thanks, and greetings from Costa Rica, Pura vida!!!

**[2026-04-24 20:09:49] admin/Harry**

> It's my pleasure!

**[2026-04-24 20:09:57] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-24 20:13:18] admin/Harry**

> Could you please let me know once it’s done? Shopify takes a few days to publish, and I’d like to keep an eye out for it.

**[2026-04-24 20:38:41] user/iStore Costa Rica**

> done

**[2026-04-24 20:45:48] admin/Harry**

> Thank you! 😊

**[2026-04-24 22:30:29] bot/Luna**

> Help Harry understand how they’re doing:

**[2026-04-24 22:30:29] bot/Luna**

> [Conversation Rating Request]

</details>
