---
conversation_id: "215474295007483"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474295007483?view=List"
shopify_domain: "9cacd7-ea.myshopify.com"
shopify_url: "https://9cacd7-ea.myshopify.com"
company_name: "CREDO INCEPTUM"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-13T21:39:25Z"
closed_at: "2026-05-13T23:08:30Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "NLD"
region_source: "contact_location"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Credo Inceptum"
customer_email: "credoinceptum@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 232
seconds_from_start_to_review_ask: 3081
seconds_from_handoff_to_review_ask: 3079
seconds_from_first_reply_to_review_ask: 2849
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 82
customer_message_count: 34
admin_message_count_total: 41
note_count: 8
customer_word_count: 375
admin_word_count: 737
count_reopens: 0
count_assignments: 2
handling_time_seconds: 5148
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474297750907"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750907?view=List"
review_rating: 5
review_posted_at: "2026-05-14T02:17:58Z"
seconds_from_ask_to_review: 13632
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474295007483 — CREDO INCEPTUM ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474295007483?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750907?view=List)  ·  🔗 [Visit Shopify store](https://9cacd7-ea.myshopify.com)

## Overview
- **Merchant:** Credo Inceptum — `credoinceptum@gmail.com` (personal address on a free email provider)
- **Store:** 9cacd7-ea.myshopify.com · 🌍 Hoofddorp, North Holland, Netherlands
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2024-10-07

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-13 18:26:16 UTC
- **Install to conversation start:** 3h 13m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
The merchant wanted to reposition the 'low stock' text widget on their product page, specifically below the size chart and above the add-to-cart button. Agent Grace spent considerable time experimenting with CSS customizations on the live store, eventually settling on a default placement the merchant was happy with. A secondary formatting issue appeared on the product page afterward, which the merchant ultimately resolved themselves.

> "The store is still live, so every change is possible to be seen for the customer. It aint that busy luckily but it still needs to look "good" in the morning. So if you are not sure if it looks good just turn it off please."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 21:39:25 | +0s | — |
| Handed to human (Grace) | 2026-05-13 21:39:27 | +2s | +0s |
| First reply to customer | 2026-05-13 21:43:17 | +3m 52s | +3m 50s |
| Review requested by Grace | 2026-05-13 22:30:46 | +51m 21s | +51m 19s |
| Conversation closed | 2026-05-13 23:08:30 | +1h 29m | +1h 29m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 02:17:58 | +4h 38m | +4h 38m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget placement / repositioning | The merchant wanted to move the 'only a few items left in stock' low-stock text to a different position on the product page (below the size chart, above the add-to-cart button). | partial |
| 2 | Technical Bug | Product page formatting broken | The merchant noticed the product page formatting had changed and become a mess after the widget adjustments were made. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +51m 21s after conversation start (+51m 19s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 02:17:58 UTC
- **Time from ask to review publish:** +3h 47m
- **Time from conversation start to publish:** +4h 38m
- **Match method:** `ok`
- **Shop name on review:** CREDO INCEPTUM
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Grace helped me a lot!

## Statistics
- **Messages:** 82 (34 customer, 41 admin)
- **Internal notes:** 8
- **Word count:** customer 375, admins 737
- **Total handling time (Intercom):** +1h 25m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Grace, Mo Ramez)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Add-to-cart button lacks its own wrapper element, making precise widget placement above it technically difficult in the merchant's customized theme

## Full transcript
<details>
<summary>Click to expand — 82 messages</summary>

**[2026-05-13 21:39:25] user/Credo Inceptum [source]**

> I just installed Notify Me

**[2026-05-13 21:39:27] admin/Mo Ramez [note]**

> shopify_domain: 9cacd7-ea.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: False

**[2026-05-13 21:43:17] admin/Grace**

> Hi Credo, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-13 21:44:29] user/Credo Inceptum**

> Hi Grace, I would like to move the only a few items left in stock text under the size chart on my page instead of above.

**[2026-05-13 21:44:48] admin/Grace**

> Hi There (:
>  How are you today?🙌

**[2026-05-13 21:45:07] admin/Grace**

> The placement depends a bit on your theme,
>  But I would be happy to try it out for you 😍

**[2026-05-13 21:45:20] admin/Grace**

> Could you please kindly bear with me a little?

**[2026-05-13 21:45:41] user/Credo Inceptum**

> Shouldt be that hard, otherwise we call it a day. Yes I will wait :)

**[2026-05-13 21:46:08] admin/Grace [note]**

> Avada-SC-button

**[2026-05-13 21:46:28] admin/Grace**

> I appreciate it! 🙌

**[2026-05-13 21:50:08] user/Credo Inceptum**

> can you place it under te sizes instead of above :)

**[2026-05-13 21:50:27] user/Credo Inceptum**

> Just to check if it is better

**[2026-05-13 21:51:45] user/Credo Inceptum**

> Now its behind the size chart xd

**[2026-05-13 21:52:29] admin/Grace**

> No worries at all,
>  I will try both scenarios 😅

**[2026-05-13 21:53:23] user/Credo Inceptum**

> [GIF]

**[2026-05-13 21:53:28] user/Credo Inceptum**

> You right now...

**[2026-05-13 21:53:35] admin/Grace**

> To explain a bit I need to find an element with a unique selector to attach it to. Since your theme is a bit customized I need to test our different unique classes to see how it's displayed🙌

**[2026-05-13 21:54:28] user/Credo Inceptum**

> Thats fine, I am just wondering if its prettier below the sizing and above the checkout, or below the check out and above the size chart

**[2026-05-13 21:54:57] admin/Grace [note]**

> .Avada-inline-button

**[2026-05-13 21:59:06] user/Credo Inceptum**

> Still there?

**[2026-05-13 22:01:29] admin/Grace**

> Yes, Still here 🙌
>  I appreciate your patience

**[2026-05-13 22:02:27] admin/Grace**

> This might need a little more time 🤔
>  If you'd like I can inform you through email once there is an update,
>  This is the address we have for you
>  credoinceptum@gmail.com
>  Would you like to deo that?

**[2026-05-13 22:02:36] admin/Grace [note]**

> [GIF]

**[2026-05-13 22:03:12] user/Credo Inceptum**

> yes, it is 00:00 right now for me. so I might be sleeping.

**[2026-05-13 22:03:46] admin/Grace**

> Midnight exactly ((:

**[2026-05-13 22:04:10] admin/Grace**

> That completely ok,
>  I will keep you posted,
>  Wishing you a very restful night ✨🙌

**[2026-05-13 22:05:06] user/Credo Inceptum**

> The store is still live, so every change is possible to be seen for the customer. It aint that busy luckily but it still needs to look "good" in the morning. So if you are not sure if it looks good just turn it off please.

**[2026-05-13 22:07:14] admin/Grace**

> Thanks for letting me know,
>  That's a very reasonable concern,
>  I will only leave it on if it ends up being below the sizing and above the button like you wanted or under the size chart.
>  Does that sound good?

**[2026-05-13 22:07:41] user/Credo Inceptum**

> Yes, you are the best. Sorry for putting you to work.. :(

**[2026-05-13 22:08:07] admin/Grace**

> No worries at all.
>  It's my pleasure to help 🙌🙂

**[2026-05-13 22:08:19] admin/Grace**

> Have a great night✨

**[2026-05-13 22:08:51] admin/Grace**

> [GIF]

**[2026-05-13 22:09:24] user/Credo Inceptum**

> [GIF]

**[2026-05-13 22:11:48] admin/Grace [note]**

> display: flex;
>  flex-direction: column-reverse;
>  align-items: center;

**[2026-05-13 22:15:48] admin/Grace**

> Hi there,
>  Are you still with me? 🫣 ​
>  [Image] I have applied some changes and here is how it looks now 😍
>  Could you please check it out and let me know if you like it?

**[2026-05-13 22:18:20] user/Credo Inceptum**

> Hi, still here. I am not sure about this one, how about below the sizes and above the to cart button ")

**[2026-05-13 22:19:26] admin/Grace**

> That is a bit of a tricky one since the Add to cart button doesn't have a wrapper of it's own,
>  But we will try 🙌

**[2026-05-13 22:20:16] admin/Grace**

> [GIF]

**[2026-05-13 22:20:33] user/Credo Inceptum**

> 😂

**[2026-05-13 22:21:57] admin/Grace [note]**

> .mp-inline-button:has(.hengam-low-stock-description) {
>  display: flex;
>  flex-direction: column-reverse;
>  align-items: center;
>  }

**[2026-05-13 22:22:37] admin/Grace [note]**

> .mp-inline-button

**[2026-05-13 22:24:17] admin/Grace**

> All done!🙌
>  [Image]

**[2026-05-13 22:24:43] admin/Grace**

> Could you please kindly check it out and let me know if you like it?😍

**[2026-05-13 22:25:20] user/Credo Inceptum**

> hmmm, i dont like it. lets just go with default option that sits below the check to cart, can you delete the changes so i can add it myself? thank you very much for trying, i really appreciate it

**[2026-05-13 22:26:08] admin/Grace**

> That's completely ok and no worries at all 😄
>  I will apply it right now 🙌

**[2026-05-13 22:27:39] admin/Grace**

> And voila ✨
>  [Image] What do you think? ((:

**[2026-05-13 22:27:51] user/Credo Inceptum**

> Yes thats great, thank you

**[2026-05-13 22:28:09] admin/Grace**

> My pleasure!😊

**[2026-05-13 22:28:18] admin/Grace**

> I'm always happy to help
>  is there anything else I can help you out with at the moment ?(:

**[2026-05-13 22:29:40] admin/Grace**

> If you are all set now I was wondering, is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time😅🙈

**[2026-05-13 22:30:27] user/Credo Inceptum**

> thankss, tell me

**[2026-05-13 22:30:46] admin/Grace**

> I was wondering if you were happy with the customer service you received, can you make me happy by leaving a 5 star review, before you go? :)

**[2026-05-13 22:31:15] admin/Grace**

> Mentioning my name will be the cherry on top and it would help a ton! 🍒😍
>  You can write it here if you'd like: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-13 22:32:06] admin/Grace [note]**

> [GIF]

**[2026-05-13 22:38:14] user/Credo Inceptum**

> okay

**[2026-05-13 22:40:00] user/Credo Inceptum**

> Hi Grace, i checked the product page and i see the entire formatting is changed. how did this happen and can you fix it? it is a mess now....

**[2026-05-13 22:40:09] user/Credo Inceptum**

> [GIF]

**[2026-05-13 22:40:52] admin/Grace**

> Hi there,
>  I'm so sorry to here that
>  I will check it out right now 🙌

**[2026-05-13 22:40:56] user/Credo Inceptum**

> maybe it is my own fault tho, I was also busy. so take it light hearted

**[2026-05-13 22:41:14] user/Credo Inceptum**

> i am trying to fix it in the theme code

**[2026-05-13 22:44:10] admin/Grace**

> I'm checking it out on my end as well,
>  Don't worry we will figure it out 🙌

**[2026-05-13 22:44:28] user/Credo Inceptum**

> thanks, want to go to sleep lmao

**[2026-05-13 22:46:09] user/Credo Inceptum**

> [Image] [Image] look at the difference

**[2026-05-13 22:46:28] user/Credo Inceptum**

> looks like kthe image got bigger

**[2026-05-13 22:47:53] admin/Grace**

> I just checked my end and there is no code or changes on our end 🤔

**[2026-05-13 22:48:30] admin/Grace**

> Also, I'm not seeing this line in the live version 🤔
>  [Image]

**[2026-05-13 22:49:19] user/Credo Inceptum**

> no same, that was your screenshot you send me xd

**[2026-05-13 22:49:37] user/Credo Inceptum**

> it couldve been my fault then i guess..

**[2026-05-13 22:53:08] user/Credo Inceptum**

> i fixed it, thank god

**[2026-05-13 22:53:29] admin/Grace**

> [GIF]

**[2026-05-13 22:53:48] admin/Grace**

> [GIF]

**[2026-05-13 23:00:35] admin/Grace**

> Hope you have a restful night after this late-night troubleshooting. 🌙✨
>  also wanted to gently follow up about the favor I asked🫣
>  If it's not too much trouble and I'm so sorry to be bothering you but Could you please let me know once it's Done? Shopify takes a few days to publish reviews, and I don't want to miss it 😅🙈.
> 
>  I’ll leave the link here just in case it comes in handy: Review Link
> 
>  Have a wonderful night you really, really deserve it! Take care! ✨🥹 ​
>  [GIF]

**[2026-05-13 23:01:31] user/Credo Inceptum**

> I think I aleady dit leave a review righttt

**[2026-05-13 23:01:56] user/Credo Inceptum**

> Thanks a lot, still busy fixing it cause it isnt solved. We'll see. Have a nice day

**[2026-05-13 23:03:18] admin/Grace**

> Thank you so much 🥹
>  Truly means a lot that you took the time to do that.
>  I hope the issue is fixed very soon and let me know if there is anything we can help out with🙌

**[2026-05-13 23:03:56] admin/Grace**

> Wishing you a good night and lots of success with your business🙌

**[2026-05-13 23:07:13] user/Credo Inceptum**

> pfff fixed it, thanks

**[2026-05-13 23:07:22] user/Credo Inceptum**

> [GIF]

**[2026-05-13 23:07:39] admin/Grace**

> [GIF]

**[2026-05-13 23:08:30] admin/Grace**

> It sounds like you’re all set for now, so I’ll close this ticket on my end. Any reply will reopen it right where we left off so please don’t hesitate to direct all of your questions my way. (:
> 
>  Have a great Night! 🙌🏻
>  [GIF]

**[2026-05-13 23:08:41] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-13 23:08:42] bot/Luna**

> [Conversation Rating Request]

</details>
