---
conversation_id: "215474284482088"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474284482088?view=List"
shopify_domain: "eahsn7-pk.myshopify.com"
shopify_url: "https://eahsn7-pk.myshopify.com"
company_name: "TheDreamStore"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-13T09:45:38Z"
closed_at: "2026-05-14T09:45:31Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Sam"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Barbara Broussard"
customer_email: "barbaradreamsllc@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 441
seconds_to_first_admin_reply: 441
seconds_from_start_to_review_ask: 1498
seconds_from_handoff_to_review_ask: 1057
seconds_from_first_reply_to_review_ask: 1057
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 30
customer_message_count: 11
admin_message_count_total: 14
note_count: 0
customer_word_count: 97
admin_word_count: 229
count_reopens: 4
count_assignments: 3
handling_time_seconds: 1615
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474292505494"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474292505494?view=List"
review_rating: 5
review_posted_at: "2026-05-13T18:21:28Z"
seconds_from_ask_to_review: 29452
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474284482088 — TheDreamStore ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474284482088?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474292505494?view=List)  ·  🔗 [Visit Shopify store](https://eahsn7-pk.myshopify.com)

## Overview
- **Merchant:** Barbara Broussard — `barbaradreamsllc@gmail.com` (personal address on a free email provider)
- **Store:** eahsn7-pk.myshopify.com · 🌍 New Orleans, Louisiana, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-09-30
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-12 03:58:31 UTC
- **Install to conversation start:** 1 day before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1
- **Wishlist items count:** 1

## Summary
Merchant Barbara Broussard requested color customization for her wishlist button and drawer to match her store's pink, white, and purple theme instead of the default black. The support bot Luna collected initial details and escalated to agent Sam, who successfully updated the wishlist button color to #b470e8 and also customized the drawer styling. The merchant was fully satisfied and even submitted a review at the agent's request.

> "i don't have black anywhere on my site. everything is pink white and purple"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 09:45:38 | +0s | — |
| Handed to human (Sam) | 2026-05-13 09:52:59 | +7m 21s | +0s |
| First reply to customer | 2026-05-13 09:52:59 | +7m 21s | +0s |
| Review requested by Sam | 2026-05-13 10:10:36 | +24m 58s | +17m 37s |
| Conversation closed | 2026-05-14 09:45:31 | +23h 59m | +23h 52m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-13 18:21:28 | +8h 35m | +8h 28m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button color customization | The merchant wanted the persistent wishlist button color changed from black to #b470e8 to match her store theme. | yes |
| 2 | How-To / Setup | Wishlist drawer customization | The merchant asked if the wishlist drawer could also be customized to remove black elements and match her pink, white, and purple theme. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +24m 58s after conversation start (+17m 37s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-13 18:21:28 UTC
- **Time from ask to review publish:** +8h 10m
- **Time from conversation start to publish:** +8h 35m
- **Match method:** `ok`
- **Shop name on review:** TheDreamStore
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very helpful customer service! Also super quick response.

## Statistics
- **Messages:** 30 (11 customer, 14 admin)
- **Internal notes:** 0
- **Word count:** customer 97, admins 229
- **Total handling time (Intercom):** +26m 55s
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 30 messages</summary>

**[2026-05-13 09:45:38] user/Barbara Broussard [source]**

> I need advanced customization

**[2026-05-13 09:45:43] bot/Luna**

> Hi Barbara! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-13 09:45:53] user/Barbara Broussard [open]**

> Wishlist

**[2026-05-13 09:45:54] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-13 09:46:17] user/Barbara Broussard [open]**

> https://www.thebarbiedreamstore.com

**[2026-05-13 09:46:20] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-13 09:47:29] user/Barbara Broussard [open]**

> The color of the wishlist button that stays on the page, in the footer, is black. and it does not match my theme. i would like it to be b470e8

**[2026-05-13 09:47:33] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-13 09:47:40] user/Barbara Broussard [open]**

> no password

**[2026-05-13 09:47:43] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-13 09:47:43] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to barbaradreamsllc@gmail.com.

**[2026-05-13 09:52:59] admin/Sam**

> Hi Barbara,
>  This is Sam here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us. Please let me take a closer look at your request, and I’ll be back with an update shortly. Thanks for your patience.

**[2026-05-13 09:56:32] admin/Sam**

> I've updated the wishlist access button's color to #b470e8. ✨
>  Would you please check it on your end as well and let me know what you think? 😊
>  [Image]

**[2026-05-13 10:01:52] user/Barbara Broussard**

> wow amazing thank you so much

**[2026-05-13 10:02:17] user/Barbara Broussard**

> is it possible to customize the drawer as well?

**[2026-05-13 10:02:38] user/Barbara Broussard**

> i don't have black anywhere on my site. everything is pink white and purple

**[2026-05-13 10:02:55] admin/Sam**

> You're most welcome.
>  Absolutely! Just let me know what should be changed. 😊

**[2026-05-13 10:03:17] admin/Sam**

> I'll share a preview with you shortly.

**[2026-05-13 10:08:25] admin/Sam**

> Here's a suggestion:
>  [Image]

**[2026-05-13 10:08:27] admin/Sam**

> What do you think? If you have any other changes in mind, just let me know. ✨

**[2026-05-13 10:09:02] user/Barbara Broussard**

> That's totally fine, thank you so much for your help!

**[2026-05-13 10:09:31] admin/Sam**

> My pleasure. I'll apply it now.

**[2026-05-13 10:10:02] admin/Sam**

> Done!
>  Anything else I can help with?😊

**[2026-05-13 10:10:30] user/Barbara Broussard**

> That was all! Everything seems to be working fine. Appreciate you!

**[2026-05-13 10:10:36] admin/Sam**

> Anytime!
>  Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 😍
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏

**[2026-05-13 10:17:34] admin/Sam**

> Are we still connected?
>  [Image]

**[2026-05-13 10:17:56] user/Barbara Broussard**

> Yess, I submitted a review for you &lt;3 thanks

**[2026-05-13 10:18:40] admin/Sam**

> Thank you so much! 😍 I really appreciate it.
>  If you ever need anything else, I'll be just one message away and more than happy to help. 🌸
>  Have a lovely rest of the day!

**[2026-05-14 09:45:42] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-14 09:45:42] bot/Luna**

> [Conversation Rating Request]

</details>
