---
conversation_id: "215473961100549"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/mentions/conversation/215473961100549?view=List"
shopify_domain: "qe1riu-9f.myshopify.com"
shopify_url: "https://qe1riu-9f.myshopify.com"
company_name: "BLANKD"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-17T16:33:44Z"
closed_at: "2026-04-17T17:32:45Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "ARE"
region_source: "contact_location"
assignee_admin_id: "7253717"
assignee_name: "Miles"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Miles", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Daniel Batakji"
customer_email: "info@blankd.ae"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1340
seconds_to_first_admin_reply: 1340
seconds_from_start_to_review_ask: 2021
seconds_from_handoff_to_review_ask: 681
seconds_from_first_reply_to_review_ask: 681
review_asked: true
review_ask_admin_name: "Miles"
num_messages: 68
customer_message_count: 25
admin_message_count_total: 28
note_count: 4
customer_word_count: 131
admin_word_count: 438
count_reopens: 2
count_assignments: 4
handling_time_seconds: 2217
sla_name: "Free Chats First 15min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215473968181818"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215473968181818?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-18T02:17:00Z"
seconds_from_ask_to_review: 32975
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473961100549 — BLANKD ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/mentions/conversation/215473961100549?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215473968181818?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://qe1riu-9f.myshopify.com)

## Overview
- **Merchant:** Daniel Batakji — `info@blankd.ae` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** qe1riu-9f.myshopify.com · 🌍 Dubai, Dubai, United Arab Emirates
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** AED
- **Store created on Shopify:** 2025-07-05

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-15 17:49:05 UTC
- **Install to conversation start:** 1 day before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 6

## Summary
Merchant Daniel Batakji reported that the 'Add to Wishlist' button was not appearing on his product pages. The AI bot Luna attempted to walk him through standard setup steps but could not resolve the issue due to his custom Shopify theme. Human agent Miles then manually fixed the button by adjusting for the custom theme structure, restyled it to match the store, centered it on mobile, and moved the wishlist access to the header. A feature request about showing wishlist buttons on homepage products was noted but deferred as it requires a plan upgrade.

> "thank you!! ur awesome"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-17 16:33:44 | +0s | — |
| Handed to human (Miles) | 2026-04-17 16:56:04 | +22m 20s | +0s |
| First reply to customer | 2026-04-17 16:56:04 | +22m 20s | +0s |
| Review requested by Miles | 2026-04-17 17:07:25 | +33m 41s | +11m 21s |
| Conversation closed | 2026-04-17 17:32:45 | +59m 1s | +36m 41s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-18 02:17:00 | +9h 43m | +9h 20m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Wishlist button not showing on product page | The merchant reported that the 'Add to Wishlist' button was not displaying on the product page despite app embeds being enabled. | yes |
| 2 | How-To / Setup | Wishlist button styling and positioning | The merchant asked for the wishlist button to be styled and centered on mobile to match the store theme. | yes |
| 3 | Feature Request | Wishlist button on homepage products | The merchant asked why the wishlist button was not showing on homepage product listings. | no |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** Luna walked the merchant through standard wishlist activation and app embed steps, but was unable to resolve the issue with the custom theme and offered to connect the merchant to a human agent.

## Review request
- **Asked:** Yes — +33m 41s after conversation start (+11m 21s after human handoff)
- **Requested by:** Miles
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-18 02:17:00 UTC
- **Time from ask to review publish:** +9h 9m
- **Time from conversation start to publish:** +9h 43m
- **Match method:** `ok`
- **Shop name on review:** BLANKD
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Miles was amazing and helped me with all my issues quickly and professionally. He was patient, knowledgeable, and made the whole process smooth and easy. Excellent customer support, highly recommended!

## Statistics
- **Messages:** 68 (25 customer, 28 admin)
- **Internal notes:** 4
- **Word count:** customer 131, admins 438
- **Total handling time (Intercom):** +36m 57s
- **Reopens:** 2
- **Assignments:** 4
- **SLA:** Free Chats First 15min — ✅ hit

## People involved
- **Agents who worked on it:** 2 (Miles, Stella)
- **Primary assignee:** Miles
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review
- **Topics:** NM - Asked for review

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer initially faced a problem with the wishlist button not showing on product pages and received detailed but insufficient help from the AI Agent. After escalation, the teammate successfully resolved the issue and enhanced the button's style, resulting in a positive customer sentiment.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Custom Shopify theme prevented standard app embed from rendering the wishlist button without manual code intervention
- Wishlist button on homepage/collection featured products requires a paid Rocket plan upgrade

## Full transcript
<details>
<summary>Click to expand — 68 messages</summary>

**[2026-04-17 16:33:44] user/Daniel Batakji [source]**

> add to wishlist button is not shoing on the product

**[2026-04-17 16:34:12] bot/Luna**

> The “Add to Wishlist” button won’t show unless Wishlist is activated and the app embed is enabled in your theme.
>  Steps:
>  1. In Shopify Admin, open Apps → Notify Me! and activate Wishlist.
> 2. Go to Online Store → Themes → Customize → App embeds and toggle on Notify Me! embedded widget.
> 3. Back in Notify Me!, open Wishlist → Appearance and make sure the Add to Wishlist button is set to display on product pages.
>  Extra: Wishlist only works for logged in customers, so customer accounts must be enabled in Shopify.
>  [Image] Sources: How to Activate the Wishlist Feature How Does the Wishlist Feature Work

**[2026-04-17 16:34:13] bot/Luna**

> Is that what you were looking for?

**[2026-04-17 16:36:56] user/Daniel Batakji**

> app embed is not showing in theme

**[2026-04-17 16:37:12] bot/Luna**

> If you don’t see App Embeds in your theme editor, the Wishlist button won’t show because the Notify Me! embedded widget can’t be enabled.
>  Steps to check:
>  1. Shopify admin → Online Store → Themes.
> 2. Click Customize on your live theme.
> 3. In the left panel, look for App Embeds and toggle Notify Me! ON, then Save.
>  Quick question so I can guide you correctly: are you using a custom theme or a Shopify theme (like Dawn), and are you editing the live theme or a draft theme?
>  Source: How to Activate the Wishlist Feature

**[2026-04-17 16:37:35] user/Daniel Batakji**

> custom theme and its live

**[2026-04-17 16:37:51] bot/Luna**

> If you’re on a custom live theme and you don’t see App Embeds in the theme editor, the Wishlist button won’t show because the Notify Me! embedded widget can’t be enabled there.
>  What you can do:
>  1. Shopify admin → Online Store → Themes → Customize (live theme).
> 2. Look for App Embeds in the left panel and toggle Notify Me! embedded widget ON, then Save.
> 3. If App Embeds is missing, the theme likely doesn’t support app embeds, so the widget can’t be added via the editor.
>  Quick check: in the theme editor, do you see any “App embeds” section at all, or is it completely absent?
>  Source: How to Activate the Wishlist Feature

**[2026-04-17 16:41:25] user/Daniel Batakji**

> app embed is on

**[2026-04-17 16:41:37] user/Daniel Batakji**

> but still i cant see the button on the product

**[2026-04-17 16:41:52] bot/Luna**

> If App Embeds is on but the Wishlist button still doesn’t show, it’s usually because the button display setting inside our app isn’t enabled for product pages.
>  Steps:
>  1. In Shopify Admin, open Apps → Notify Me!.
> 2. Go to Wishlist → Appearance.
> 3. In the Appearance modal, make sure the Add to Wishlist button is set to display on product pages, then save.
>  Extra: once Wishlist is enabled, you should also see a floating Wishlist button on the storefront (its visibility can’t be disabled right now).
>  Source: How to Activate the Wishlist Feature

**[2026-04-17 16:41:52] bot/Luna**

> Is that what you were looking for?

**[2026-04-17 16:42:23] user/Daniel Batakji**

> i only see the floating button

**[2026-04-17 16:42:30] bot/Luna**

> Thanks for sharing that! It sounds like the floating button is showing but not the product page one. Would you like me to connect you with a human agent to help troubleshoot this further? Or if you want, you can share more details and I’ll keep assisting you!

**[2026-04-17 16:46:32] bot/Luna**

> I’m here to help if you still need assistance with the Wishlist button not showing on product pages. Would you like to provide more details about what you’re trying to resolve so I can support you better?

**[2026-04-17 16:48:30] bot/Luna**

> Help Luna understand how they’re doing:

**[2026-04-17 16:48:30] bot/Luna**

> [Conversation Rating Request]

**[2026-04-17 16:54:48] user/Daniel Batakji [open]**

> yes connect me

**[2026-04-17 16:54:56] bot/Luna**

> I'll connect you with someone from our team right away! Meanwhile, could you please share any additional details about the issue? This will help them assist you more efficiently.

**[2026-04-17 16:55:31] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-04-17 16:56:04] admin/Miles**

> Hello Daniel,
> 
>  Thank you for reaching out to us!
>  I’m Miles from the Customer Care Team, and I’m happy to assist you today 🙋‍♂️.

**[2026-04-17 16:57:46] user/Daniel Batakji**

> hello Miles

**[2026-04-17 16:58:41] admin/Miles**

> Let me check your store please. I'll get back to you in a moment.

**[2026-04-17 16:58:52] user/Daniel Batakji**

> oki

**[2026-04-17 17:01:37] admin/Miles**

> I just added the wishlist button. It was not loading because of the customized structure of your Shopify theme.
>  [Image]

**[2026-04-17 17:02:18] admin/Miles**

> Now let me enhance its style and position to match your store.

**[2026-04-17 17:03:04] user/Daniel Batakji**

> yes

**[2026-04-17 17:03:28] admin/Miles**

> I'm looking into this now.
>  [GIF]

**[2026-04-17 17:04:36] user/Daniel Batakji**

> [Image] can we make it like this

**[2026-04-17 17:05:33] admin/Miles**

> It can be like this in the collection pages and featured collections, but on the product page, it can be added like a button.

**[2026-04-17 17:06:02] user/Daniel Batakji**

> oh okay

**[2026-04-17 17:06:14] user/Daniel Batakji**

> and the floating button we can make it in the header ?

**[2026-04-17 17:07:10] admin/Miles**

> Yes. I'll happily take care of it too.

**[2026-04-17 17:07:22] user/Daniel Batakji**

> great thank you

**[2026-04-17 17:07:25] admin/Miles**

> Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review while we are on it! 🙈😍

**[2026-04-17 17:07:28] admin/Miles**

> I promise it would just take less than 1 minute and 2 clicks, but helps me A LOT... 🙏
>  May I share the link with you? ⚡

**[2026-04-17 17:07:44] user/Daniel Batakji**

> yes for sure will do

**[2026-04-17 17:07:58] admin/Miles**

> Thanks so much for considering it! 😍😌
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  Here’s the direct link for you:
>  ﻿​🔗 ﻿​﻿Notify me! Review Link
> 
>  Oh, and if you mention my name, I’ll be over the moon when I'm reading it 🌙
>  [Image]

**[2026-04-17 17:09:46] user/Daniel Batakji**

> will do

**[2026-04-17 17:10:31] admin/Stella [note]**

> 😍

**[2026-04-17 17:15:34] admin/Miles**

> Thanks. I really appreciate your kindness 😍

**[2026-04-17 17:15:56] admin/Miles**

> Thks ks the new style of the add to wishlist button on your product page:
>  [Image]

**[2026-04-17 17:16:00] user/Daniel Batakji**

> [Image]

**[2026-04-17 17:16:13] admin/Miles**

> It perfectly matches your store's theme.

**[2026-04-17 17:16:15] user/Daniel Batakji**

> yes this style is very nice

**[2026-04-17 17:16:46] admin/Miles**

> Awwwww thanks a lot! It really made my day after a long shift ❤️
>  You're a GEM! 💎

**[2026-04-17 17:16:58] admin/Miles**

> I'll now work on the floating button 🙌

**[2026-04-17 17:17:19] user/Daniel Batakji**

> [Image] can we make it centered on mobile ?

**[2026-04-17 17:17:19] admin/Miles [note]**

> Stella
>  [GIF]

**[2026-04-17 17:17:42] admin/Miles**

> Of course! I'll fix it too.

**[2026-04-17 17:17:54] admin/Stella [note]**

> 😂

**[2026-04-17 17:18:18] user/Daniel Batakji**

> thank you!! ur awesome

**[2026-04-17 17:20:43] admin/Miles**

> Thank you so much for your positive vibe and energy! 😍✨
> 
>  Can you check it again?

**[2026-04-17 17:22:00] user/Daniel Batakji**

> yes perfect

**[2026-04-17 17:23:08] user/Daniel Batakji**

> but they dont show on the homapge products

**[2026-04-17 17:27:12] admin/Miles**

> The access button is added to the header and the floating button is removed:
>  [Image]

**[2026-04-17 17:28:28] admin/Miles**

> The button can be added to the homepage on the Rocket plan:
>  [Image]
>  Is that something you can consider?

**[2026-04-17 17:28:52] admin/Miles**

> I'd be more than happy to help you upgrade with an exclusive discount code.

**[2026-04-17 17:29:13] user/Daniel Batakji**

> i need to try if first for a week then will upgrade fore sure

**[2026-04-17 17:30:29] admin/Miles**

> That makes 100% sense. Whenever you are ready, just let me know to help you with that. Additionally, all our plans include a 1-week free trial, allowing you to test the features without any risk.

**[2026-04-17 17:31:13] user/Daniel Batakji**

> thank you so much

**[2026-04-17 17:31:32] admin/Miles**

> You got it Daniel! If you ever need anything in the future, I'm just a message away 🚀

**[2026-04-17 17:31:43] admin/Miles**

> Your kindness truly brightened my day, Daniel! 🕺
>  Please don't hesitate to reach out anytime; it's always a pleasure to assist you.
> 
>  Wishing you a wonderful day! ✨ ﻿Your friend at Notify Me!, ﻿Miles

**[2026-04-17 17:31:49] admin/Miles**

> [GIF]

**[2026-04-17 17:32:10] admin/Miles [note]**

> Miles
>  MentionR 105

**[2026-04-17 17:32:23] bot/Luna**

> Help Miles understand how they’re doing:

**[2026-04-17 17:32:23] bot/Luna**

> [Conversation Rating Request]

**[2026-04-17 17:32:28] user/Daniel Batakji [open]**

> thanks, youu to

**[2026-04-17 17:32:39] admin/Miles**

> 😍💚

</details>
