---
conversation_id: "215474340754559"
intercom_url: "https://app.intercom.com/a/apps/u5qsddiv/conversations/215474340754559?redirectTo=feed"
shopify_domain: "43d340-12.myshopify.com"
shopify_url: "https://43d340-12.myshopify.com"
company_name: "Purple Anime"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-18T01:36:08Z"
closed_at: "2026-05-19T16:44:07Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "NLD"
region_source: "contact_location"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Danny Burgess"
customer_email: "dannyburgess@purpleanime.co.uk"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 46
seconds_from_start_to_review_ask: 2923
seconds_from_handoff_to_review_ask: 2921
seconds_from_first_reply_to_review_ask: 2877
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 46
customer_message_count: 12
admin_message_count_total: 34
note_count: 5
customer_word_count: 42
admin_word_count: 608
count_reopens: 0
count_assignments: 2
handling_time_seconds: 7994
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474359483924"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474359483924?view=List"
review_rating: 5
review_posted_at: "2026-05-19T10:29:42Z"
seconds_from_ask_to_review: 115491
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474340754559 — Purple Anime ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/apps/u5qsddiv/conversations/215474340754559?redirectTo=feed)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474359483924?view=List)  ·  🔗 [Visit Shopify store](https://43d340-12.myshopify.com)

## Overview
- **Merchant:** Danny Burgess — `dannyburgess@purpleanime.co.uk` (personal business email (likely the founder or a named employee))
- **Store:** 43d340-12.myshopify.com · 🌍 Amsterdam, North Holland, Netherlands
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** GBP
- **Store created on Shopify:** 2024-07-31

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-18 01:32:48 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1
- **Wishlist items count:** 2

## Summary
Danny Burgess, a new merchant who had just installed Notify Me, received proactive widget customization assistance from agent Grace. Grace made several styling fixes including widget appearance, button text visibility, and wishlist button color, all of which Danny approved. The conversation ended with Grace requesting a review, which Danny apparently left (Grace thanked him for it in a follow-up message).

> "yeah perfect thankyou"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-18 01:36:08 | +0s | — |
| Handed to human (Grace) | 2026-05-18 01:36:10 | +2s | +0s |
| First reply to customer | 2026-05-18 01:36:54 | +46s | +44s |
| Review requested by Grace | 2026-05-18 02:24:51 | +48m 43s | +48m 41s |
| Conversation closed | 2026-05-19 16:44:07 | +1d 15h | +1d 15h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-19 10:29:42 | +1d 8h | +1d 8h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget styling / theme customization | The merchant accepted an offer to have the Notify Me widgets customized to better match their store theme. | yes |
| 2 | Technical Bug | Wishlist button text not visible | The merchant flagged that text inside the wishlist access button was not visible due to theme styling overriding the color. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +48m 43s after conversation start (+48m 41s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-19 10:29:42 UTC
- **Time from ask to review publish:** +1d 8h
- **Time from conversation start to publish:** +1d 8h
- **Match method:** `ok`
- **Shop name on review:** Purple Anime
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Grace was very helpful

## Statistics
- **Messages:** 46 (12 customer, 34 admin)
- **Internal notes:** 5
- **Word count:** customer 42, admins 608
- **Total handling time (Intercom):** +2h 13m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Grace, Mo Ramez)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok, NM - Customization Suggestion

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 46 messages</summary>

**[2026-05-18 01:36:08] user/Danny Burgess [source]**

> I just installed Notify Me

**[2026-05-18 01:36:10] admin/Mo Ramez [note]**

> shopify_domain: 43d340-12.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-18 01:36:54] admin/Grace**

> Hi Danny, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-18 01:42:55] admin/Grace**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  I wanted to let you know that we can customize our widget to better align with your theme. Here is a suggestion:
>  ﻿​﻿﻿Before:
>  [Image]
>  After:
>  [Image] What do you think? If you're interested in these changes (or any other style), just reply to this message and I'll take care of it, absolutely free of charge! 😊
> 
>  Do you like it dear?😍

**[2026-05-18 01:43:41] user/Danny Burgess**

> yes that looks better

**[2026-05-18 01:43:57] admin/Grace**

> Hi Danny,
>  How are you today? 😍

**[2026-05-18 01:44:33] user/Danny Burgess**

> good you

**[2026-05-18 01:44:49] admin/Grace**

> Amazing, thank you for asking 🙌
>  I'm so glad you like my suggestion,
>  I'll take care of it for you right away!
>  Could you please kindly bear with me for a few moments?(:

**[2026-05-18 01:45:03] user/Danny Burgess**

> yeah sure thankyou

**[2026-05-18 01:46:17] admin/Grace**

> You are absolutely welcome (:
>  Happy to help

**[2026-05-18 01:46:23] admin/Grace**

> [GIF]

**[2026-05-18 01:49:19] admin/Grace [note]**

> .nm-wishlist-button{
>  color: white !important;
>  }
> 
>  .nm-PRODUCT_PAGE-wishlist-button div {
>  color: white !important
>  }
> 
>  .yv-checkout-btn:has(.restock-alerts-notify-button) {
>  display: contents;
>  }

**[2026-05-18 01:50:49] admin/Grace**

> All done
>  Tadaa✨
>  [Image]

**[2026-05-18 01:51:10] admin/Grace**

> Could you please kindly check it out and let me know if you like it Danny?😍

**[2026-05-18 01:52:41] user/Danny Burgess**

> yes that looks good

**[2026-05-18 01:52:56] admin/Grace**

> I'm glad you like it (:
>  [GIF]

**[2026-05-18 01:53:05] user/Danny Burgess**

> [Image] but is there anything we can do about this

**[2026-05-18 01:53:29] admin/Grace**

> Sure thing!I'll have a look right now!

**[2026-05-18 01:53:36] user/Danny Burgess**

> thankyou

**[2026-05-18 01:57:44] admin/Grace**

> And voila ✨
>  [Image]

**[2026-05-18 01:58:06] admin/Grace**

> Does it look good?
>  I'm open to all suggestions and adjustments😍

**[2026-05-18 02:03:28] user/Danny Burgess**

> yeah perfect thankyou

**[2026-05-18 02:03:47] admin/Grace**

> You are very welcome it was my pleasure
>  [GIF]

**[2026-05-18 02:04:04] admin/Grace**

> Can I suggest one more quick fix ? 👀

**[2026-05-18 02:07:17] user/Danny Burgess**

> sure

**[2026-05-18 02:08:09] admin/Grace**

> [Image]

**[2026-05-18 02:09:10] admin/Grace**

> Currently the text inside the wishlist access button is not visible, it seems like your theme is styling it to be black.
>  Would you like me to fix this as well?

**[2026-05-18 02:09:57] user/Danny Burgess**

> yes please

**[2026-05-18 02:10:07] admin/Grace**

> On it!

**[2026-05-18 02:10:20] admin/Grace**

> [GIF]

**[2026-05-18 02:11:49] admin/Grace**

> Done! (:
>  What do you think?👍 or 👎
>  [Image]

**[2026-05-18 02:14:06] admin/Grace [note]**

> [GIF]

**[2026-05-18 02:21:49] user/Danny Burgess**

> yesh fine thankyou

**[2026-05-18 02:22:01] admin/Grace**

> great (:

**[2026-05-18 02:22:10] admin/Grace**

> I'm always happy to help Danny
>  is there anything else I can help you out with at the moment ?(:

**[2026-05-18 02:22:24] user/Danny Burgess**

> nope thats it thankyou

**[2026-05-18 02:22:30] admin/Grace**

> [GIF]

**[2026-05-18 02:22:48] admin/Grace**

> Also, before you go would you mind doing me a quick favor? I promise it’ll only take three clicks! but it would help me out A Ton😍

**[2026-05-18 02:24:51] admin/Grace**

> if I managed to make your day a bit easier, can you consider giving me a quick 5 star review?✨🥹
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here if you'd like: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-18 02:27:09] admin/Grace [note]**

> [GIF]

**[2026-05-18 02:33:04] admin/Grace [note]**

> [GIF]

**[2026-05-18 02:42:43] admin/Grace**

> Are we still connected?👀
>  [GIF]

**[2026-05-19 02:36:41] admin/Grace**

> Hi Danny
>  Grace here,I don't know if you remember me I helped you with customizing your widget 😶
>  It sounds like you might be busy at the moment
> 
>  I completely understand how busy things can get and sorry to bother you if its not a good time, but if you could spare just a couple of seconds, your feedback would be incredibly valuable to us✨
> 
>  if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹
>  Your experience and thoughts mean so much, and I'd be truly grateful if you could share them here:
>  Notify me! | Review Link
>  And If you do happen to mention my name in the review that would honestly make my day💙

**[2026-05-19 16:44:00] admin/Grace**

> Hi Danny 👋
>  This Is Grace from Notify me
> 
>  I just wanted to say a big thank you for your kind review. 💜
>  After a long day, reading your words honestly made me smile
>  It really means a lot that you took the time to share your experience. Encouragement like yours keeps me going, even when things get tough, and I’m so grateful for that.🌟
> 
>  Wishing you and your business all the best and much success ahead. Thanks again for brightening my day!
>  [GIF]

**[2026-05-19 16:44:19] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-19 16:44:19] bot/Luna**

> [Conversation Rating Request]

</details>
