---
conversation_id: "215474294193100"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474294193100?view=List"
shopify_domain: "901df2-1d.myshopify.com"
shopify_url: "https://901df2-1d.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-13T20:57:09Z"
closed_at: "2026-05-13T21:23:06Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "CAN"
region_source: "contact_location"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Nancy Raymond"
customer_email: "happytrails2u@pahaque.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 72
seconds_from_start_to_review_ask: 1296
seconds_from_handoff_to_review_ask: 1295
seconds_from_first_reply_to_review_ask: 1224
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 52
customer_message_count: 19
admin_message_count_total: 28
note_count: 5
customer_word_count: 244
admin_word_count: 485
count_reopens: 0
count_assignments: 2
handling_time_seconds: 1530
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474297750508"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750508?view=List"
review_rating: 5
review_posted_at: "2026-05-14T02:17:53Z"
seconds_from_ask_to_review: 17948
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474294193100 — PahaQue Canada ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474294193100?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750508?view=List)  ·  🔗 [Visit Shopify store](https://901df2-1d.myshopify.com)

## Overview
- **Merchant:** Nancy Raymond — `happytrails2u@pahaque.com` (personal business email (likely the founder or a named employee))
- **Store:** 901df2-1d.myshopify.com · 🌍 Montreal, Quebec, Canada
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-05-13 20:53:03 UTC
- **Install to conversation start:** 4 minutes before this conversation

## Summary
Pierre (the merchant behind the Nancy Raymond account) had just installed the Notify Me app on a second Shopify store (pahaque.ca) and could not see the app working on the site. Agent Grace investigated, found the button was visible but not clickable due to a theme CSS conflict, applied a style override to fix it, and the button became fully functional. The merchant was also helped with a contact-name correction in the support system.

> "Grace in Customer Service was awesome - helped with an issue I had with our Shoify theme during installation. She solved it quickly and now it works flawlessly. Great app, great customer service! Thank you!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 20:57:09 | +0s | — |
| Handed to human (Grace) | 2026-05-13 20:57:10 | +1s | +0s |
| First reply to customer | 2026-05-13 20:58:21 | +1m 12s | +1m 11s |
| Review requested by Grace | 2026-05-13 21:18:45 | +21m 36s | +21m 35s |
| Conversation closed | 2026-05-13 21:23:06 | +25m 57s | +25m 56s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 02:17:53 | +5h 20m | +5h 20m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Button not clickable due to theme CSS conflict | The merchant could not see the app active on their website and the notify-me button was not clickable after installation. | yes |
| 2 | Account / Access | Contact name correction | The merchant asked to have the contact name changed from Nancy to Pierre in the support system. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +21m 36s after conversation start (+21m 35s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 02:17:53 UTC
- **Time from ask to review publish:** +4h 59m
- **Time from conversation start to publish:** +5h 20m
- **Match method:** `fuzzy_via_email_domain(pahaque)`
- **Shop name on review:** PahaQue Canada
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Grace in Customer Service was awesome - helped with an issue I had with our Shoify theme during installation. She solved it quickly and now it works flawlessly. Great app, great customer service! Thank you!

## Statistics
- **Messages:** 52 (19 customer, 28 admin)
- **Internal notes:** 5
- **Word count:** customer 244, admins 485
- **Total handling time (Intercom):** +25m 30s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Grace, Mo Ramez)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Theme CSS conflict preventing the notify-me button from being clickable on the pahaque.ca Shopify store

## Full transcript
<details>
<summary>Click to expand — 52 messages</summary>

**[2026-05-13 20:57:09] user/Nancy Raymond [source]**

> I just installed Notify Me

**[2026-05-13 20:57:10] admin/Mo Ramez [note]**

> shopify_domain: 901df2-1d.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-13 20:58:21] admin/Grace**

> Hi Nancy, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-13 21:00:41] user/Nancy Raymond**

> Hi Grace, not sure how Nancy's name got entered here - can we change that to Pierre?

**[2026-05-13 21:01:01] admin/Grace**

> Hi there (:
>  Sure thing😅

**[2026-05-13 21:01:35] admin/Grace**

> Sorry for assuming, the system gives us the Default name.🙌
>  Nice to meet you Pierre (:

**[2026-05-13 21:01:50] user/Nancy Raymond**

> I couldnt find in the settings where to change the contact name to Pierre so thank you!

**[2026-05-13 21:02:41] admin/Grace**

> No worries, at all.
>  I can't change the contact name in your Shopify as I don't have access but I'll leave a note so you are addresses properly from now on🙌

**[2026-05-13 21:03:15] user/Nancy Raymond**

> Oh I see ok, thank you. I am still not seeing the app active on our website - can you tell if I installed correctly?

**[2026-05-13 21:03:46] admin/Grace [note]**

> lh-cart-button-group

**[2026-05-13 21:04:01] admin/Grace**

> I'm on it 👍

**[2026-05-13 21:04:13] admin/Grace**

> Could you bear with me for a few minutes please ?

**[2026-05-13 21:04:14] user/Nancy Raymond**

> awesome thank you!!

**[2026-05-13 21:04:23] user/Nancy Raymond**

> of course, no problem!

**[2026-05-13 21:04:44] admin/Grace**

> [GIF]

**[2026-05-13 21:08:32] user/Nancy Raymond**

> we use your app on our pahaque.com site and it works great. Just trying to install it on our pahaque.ca site but they probably shouldnt let me play with our website :)

**[2026-05-13 21:11:00] admin/Grace**

> I'm so glad you like how the App is working on the other site 😍
>  I'm currently checking out this one and I was able to bring out the button
>  Do you see it ?🙌 https://pahaque.ca/products/r-pod-slideout-wall-cover-for-model-179?variant=44522797072522&amp;is_shop_owner=true

**[2026-05-13 21:11:22] admin/Grace**

> but it's not clickable 🤔
>  My guess is that it's inheriting a style from the theme which is causing this .

**[2026-05-13 21:11:33] user/Nancy Raymond**

> I do see the button, but yes not clickable

**[2026-05-13 21:11:58] admin/Grace**

> I'm currently working on trying to override the style if that is the case🙌

**[2026-05-13 21:12:12] admin/Grace**

> Could you please give me a little time to work on this ? (:

**[2026-05-13 21:12:47] user/Nancy Raymond**

> Thats great, because this has now escalated beyond my abilities lol. Take all the time you need I appreciate your help!

**[2026-05-13 21:13:17] admin/Grace**

> No worries at all (:
>  And I appreciate you bearing with me 😍

**[2026-05-13 21:16:06] admin/Grace**

> Hey Pierre,
>  Are you still with me ? 🙌

**[2026-05-13 21:16:15] user/Nancy Raymond**

> you did it!

**[2026-05-13 21:16:21] admin/Grace**

> I have applied a change and the button should be working now😍

**[2026-05-13 21:16:28] admin/Grace**

> [GIF]

**[2026-05-13 21:16:37] user/Nancy Raymond**

> I see its now active on the site - thank you very much for your assistance!!

**[2026-05-13 21:17:14] admin/Grace**

> You are absolutely welcome.
>  Thank you for your great vibes😍
>  It gave me a lot of energy 💪

**[2026-05-13 21:17:30] admin/Grace**

> I'm always happy to help dear
>  Is everything looking good on your end?
>  is there anything else I can help you out with at the moment ?(:

**[2026-05-13 21:17:50] user/Nancy Raymond**

> Just another day in paradise! Looks good, thank you again for your help!

**[2026-05-13 21:18:06] admin/Grace**

> Again, you are most welcome
>  It was my pleasure 😍

**[2026-05-13 21:18:19] user/Nancy Raymond**

> Hope you have a great evening and thank you again

**[2026-05-13 21:18:22] admin/Grace**

> If you are all set now I was wondering, is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time😅🙈

**[2026-05-13 21:18:31] user/Nancy Raymond**

> of course

**[2026-05-13 21:18:45] admin/Grace**

> if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹

**[2026-05-13 21:19:18] admin/Grace**

> Mentioning my name will be the cherry on top and a huge help! 🍒😍
>  You can write it here if you'd like🙏: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-13 21:20:04] admin/Grace [note]**

> [GIF]

**[2026-05-13 21:20:13] admin/Grace [note]**

> [GIF]

**[2026-05-13 21:21:02] user/Nancy Raymond**

> I just posted this -

**[2026-05-13 21:21:04] user/Nancy Raymond**

> Grace in Customer Service was awesome - helped with an issue I had with our Shoify theme during installation. She solved it quickly and now it works flawlessly. Great app, great customer service! Thank you!

**[2026-05-13 21:21:04] admin/Grace [note]**

> [Image]

**[2026-05-13 21:21:08] user/Nancy Raymond**

> OK?

**[2026-05-13 21:21:33] admin/Grace**

> You are a peach! 💛
>  You really made my day after a long shift .
>  Thank you so much for your Great energy (:

**[2026-05-13 21:21:37] admin/Grace**

> [GIF]

**[2026-05-13 21:22:01] user/Nancy Raymond**

> Likewise to you! Hope you have a great rest of your day and thank you again for the excellent service.

**[2026-05-13 21:22:25] admin/Grace**

> Feel free to reach out anytime, it was truly a pleasure helping you out 🤗
>  Wishing you an amazing day ahead and lots of success with your business😍

**[2026-05-13 21:22:40] admin/Grace**

> [GIF]

**[2026-05-13 21:22:41] user/Nancy Raymond**

> Thank you and same to you!

**[2026-05-13 21:23:05] admin/Grace**

> Hi Pierre,
> 
>  It sounds like you’re all set for now, so I’ll close this ticket on my end. Any reply will reopen it right where we left off so please don’t hesitate to direct all of your questions my way.
> 
>  Have a great day! 🙌🏻

**[2026-05-13 21:23:17] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-13 21:23:18] bot/Luna**

> [Conversation Rating Request]

</details>
