---
conversation_id: "215474286718161"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474286718161"
shopify_domain: "cw0jmh-br.myshopify.com"
shopify_url: "https://cw0jmh-br.myshopify.com"
company_name: "gigi + jeremiah"
is_vip: false
app: "Notify Me!"
app_source: "review_ticket"
intercom_brand_tag: "Customer Support"
created_at: "2026-05-13T13:31:48Z"
closed_at: "2026-05-16T17:22:57Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Mo Ramez", "Nilou"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "lynn vargas"
customer_email: "gigijeremiah22@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 59
seconds_from_start_to_review_ask: 3031
seconds_from_handoff_to_review_ask: 3029
seconds_from_first_reply_to_review_ask: 2972
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 14
customer_message_count: 3
admin_message_count_total: 15
note_count: 1
customer_word_count: 35
admin_word_count: 454
count_reopens: 0
count_assignments: 2
handling_time_seconds: 6188
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474297750958"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474297750958"
review_rating: 5
review_posted_at: "2026-05-14T02:17:58Z"
seconds_from_ask_to_review: 42939
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474286718161 — gigi + jeremiah ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474286718161)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474297750958)  ·  🔗 [Visit Shopify store](https://cw0jmh-br.myshopify.com)

## Overview
- **Merchant:** lynn vargas — `gigijeremiah22@gmail.com` (personal address on a free email provider)
- **Store:** cw0jmh-br.myshopify.com · 🌍 Minnesota, United States
- **App:** Notify Me! *(inferred from review ticket — Intercom brand tag was "Customer Support")*
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-05-06

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-13 13:28:34 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
Lynn Vargas had just installed the Notify Me app and was greeted proactively by a support agent who confirmed the setup looked good. The agent offered two enhancements: moving the wishlist heart icon to the header and setting up a Low Stock threshold as a welcome gift. Lynn accepted the wishlist button move, which was completed immediately. The conversation ended positively though Lynn deferred leaving a review until after her first sale.

> "not at the moment, still hoping for that first sale! thank you so much"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 13:31:48 | +0s | — |
| Handed to human (Nilou) | 2026-05-13 13:31:50 | +2s | +0s |
| First reply to customer | 2026-05-13 13:32:47 | +59s | +57s |
| Review requested by Nilou | 2026-05-13 14:22:19 | +50m 31s | +50m 29s |
| Conversation closed | 2026-05-16 17:22:57 | +3d 3h | +3d 3h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 02:17:58 | +12h 46m | +12h 46m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Initial app setup check | Merchant had just installed the app and needed confirmation that widgets were set up correctly. | yes |
| 2 | How-To / Setup | Wishlist button repositioning | Merchant requested the wishlist heart icon be moved to the top right of the header. | yes |
| 3 | Feature Request | Low stock threshold setup | Agent offered to set up a Low Stock inventory threshold as a welcome gift not included in the Lite plan. | unclear |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +50m 31s after conversation start (+50m 29s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** no

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 02:17:58 UTC
- **Time from ask to review publish:** +11h 55m
- **Time from conversation start to publish:** +12h 46m
- **Match method:** `ok`
- **Shop name on review:** Gigi & Jeremiah
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 14 (3 customer, 15 admin)
- **Internal notes:** 1
- **Word count:** customer 35, admins 454
- **Total handling time (Intercom):** +1h 43m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Harry, Mo Ramez, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Low Stock threshold feature not available on Lite plan

## Full transcript
<details>
<summary>Click to expand — 14 messages</summary>

**[2026-05-13 13:31:48] user/lynn vargas [source]**

> I just installed Notify Me

**[2026-05-13 13:31:50] admin/Mo Ramez [note]**

> shopify_domain: cw0jmh-br.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-13 13:32:47] admin/Nilou**

> Hi lynn, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-13 13:33:38] admin/Nilou**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop. 😍
> 
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-13 13:33:48] admin/Nilou**

> I have 2 suggestions for you in fact ^-^

**[2026-05-13 13:33:57] admin/Nilou**

> I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-13 13:34:11] admin/Nilou**

> Also!
>  This feature isn’t included in the Lite plan, but I’d love to offer you a special Welcome gift 🎁😍. I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number.
>  [Image] How does that sound? And which number would you like me to set? 🔢

**[2026-05-13 14:02:00] user/lynn vargas**

> i would love the heart to be in the top right where you suggested. thanks!

**[2026-05-13 14:12:57] admin/Nilou**

> Hi there, Absolutely! It's done now✅
>  [Image] Is there anything else I could do for you to help with your set up? ^-^

**[2026-05-13 14:22:19] admin/Nilou**

> By the way,
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-13 15:35:58] user/lynn vargas**

> not at the moment, still hoping for that first sale! thank you so much
>  lynn

**[2026-05-13 17:22:53] admin/Nilou**

> Hi there, You're most welcome, Lynn. Wishing you a blasting success.😍🚀 Let me know if you need help with anything. By the way, I was wondering if you feel I’ve provided you with 5-star service,
>  would you mind leaving us a quick review? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day😍 of course, only if you’d like. You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-16 17:22:57] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-16 17:22:58] bot/Luna**

> [Conversation Rating Request]

</details>
