---
conversation_id: "215474293470878"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474293470878?view=List"
shopify_domain: "w1rgkc-wg.myshopify.com"
shopify_url: "https://w1rgkc-wg.myshopify.com"
company_name: "EMIÉ"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-13T19:54:40Z"
closed_at: "2026-05-16T20:26:10Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "9887316"
assignee_name: "Aaron"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Aaron"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Brittany Jones"
customer_email: "brittany@emieactive.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 308
seconds_to_first_admin_reply: 308
seconds_from_start_to_review_ask: 862
seconds_from_handoff_to_review_ask: 554
seconds_from_first_reply_to_review_ask: 554
review_asked: true
review_ask_admin_name: "Aaron"
num_messages: 23
customer_message_count: 10
admin_message_count_total: 10
note_count: 0
customer_word_count: 171
admin_word_count: 313
count_reopens: 4
count_assignments: 3
handling_time_seconds: 1468
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474297750690"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750690?view=List"
review_rating: 5
review_posted_at: "2026-05-14T02:17:55Z"
seconds_from_ask_to_review: 22133
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474293470878 — EMIÉ ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474293470878?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474297750690?view=List)  ·  🔗 [Visit Shopify store](https://w1rgkc-wg.myshopify.com)

## Overview
- **Merchant:** Brittany Jones — `brittany@emieactive.com` (personal business email (likely the founder or a named employee))
- **Store:** w1rgkc-wg.myshopify.com · 🌍 Clinton, Massachusetts, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-02-17

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-03-15 18:42:47 UTC
- **Install to conversation start:** 1 month before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 690
- **Wishlist items count:** 69

## Summary
Merchant Brittany Jones was experiencing unwanted back-in-stock notifications being sent to customers when she processed returns or exchanges that added even a single unit of inventory. Agent Aaron explained that this is default behavior and guided her to set a minimum inventory threshold in the app's Back in Stock settings, which resolved her issue. Brittany was satisfied with the solution and left a 5-star review.

> "I need there to be a minimum quantity available in for a restock notification to be sent (e.g. 5 size small hydrations vests in order for restock to send) right now- when 1 is avaialbe, it is sending notificatios to all of my custoemrs which I need to stop"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-13 19:54:40 | +0s | — |
| Handed to human (Aaron) | 2026-05-13 19:59:48 | +5m 8s | +0s |
| First reply to customer | 2026-05-13 19:59:48 | +5m 8s | +0s |
| Review requested by Aaron | 2026-05-13 20:09:02 | +14m 22s | +9m 14s |
| Conversation closed | 2026-05-16 20:26:10 | +3d 0h | +3d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 02:17:55 | +6h 23m | +6h 18m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Unwanted restock notifications on returns/exchanges | Merchant wanted to stop back-in-stock notifications from being triggered when only one unit is restocked due to a return or exchange. | yes |
| 2 | Feature Request | Minimum inventory threshold for notifications | Merchant requested the ability to set a minimum quantity threshold before restock notifications are sent to customers. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +14m 22s after conversation start (+9m 14s after human handoff)
- **Requested by:** Aaron
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 02:17:55 UTC
- **Time from ask to review publish:** +6h 8m
- **Time from conversation start to publish:** +6h 23m
- **Match method:** `ok`
- **Shop name on review:** EMIÉ
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 23 (10 customer, 10 admin)
- **Internal notes:** 0
- **Word count:** customer 171, admins 313
- **Total handling time (Intercom):** +24m 28s
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Aaron)
- **Primary assignee:** Aaron
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - Advanced customization

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - No built-in minimum inventory threshold enabled by default, causing notifications to fire on single-unit restocks from returns and exchanges

## Full transcript
<details>
<summary>Click to expand — 23 messages</summary>

**[2026-05-13 19:54:40] user/Brittany Jones [source]**

> I need advanced customization

**[2026-05-13 19:54:45] bot/Luna**

> Hi Brittany! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-13 19:54:52] user/Brittany Jones [open]**

> Back In Stock

**[2026-05-13 19:54:52] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-13 19:57:12] user/Brittany Jones [open]**

> Hi there! the button is not an issue- I am having a problem where when I process a return - it is sending restock notifications when it is not a restock. is there a way to change this?

**[2026-05-13 19:57:15] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-13 19:58:13] user/Brittany Jones [open]**

> I need there to be a minimum quantity available in for a restock notification to be sent (e.g. 5 size small hydrations vests in order for restock to send) right now- when 1 is avaialbe, it is sending notificatios to all of my custoemrs which I need to stop

**[2026-05-13 19:58:16] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-13 19:58:25] user/Brittany Jones [open]**

> No password

**[2026-05-13 19:58:28] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-13 19:58:29] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to brittany@emieactive.com.

**[2026-05-13 19:59:48] admin/Aaron**

> Hi Brittany,
>  This is Aaron here from the team. I hope you are doing well.
>  I'm glad you reached out to us.

**[2026-05-13 20:00:07] user/Brittany Jones**

> Thank you, Aaron! I am hoping that you can assist me with this.

**[2026-05-13 20:00:49] user/Brittany Jones**

> I processed an exchange today- and when I did so it triggered a restock notification to be sent to customers waiting for that item. Is there a way for me to customize this so that an alert isn't sent every time that I have to adjust stock?

**[2026-05-13 20:03:47] admin/Aaron**

> When you process an exchange or adjust inventory (such as restocking from a return), Notify Me! will send a back-in-stock alert to all customers who requested notifications as soon as any inventory is added—by default, even if only one unit is restocked Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.
> 
>  To prevent notifications from being triggered by single-item restocks (like returns or exchanges), set a minimum inventory threshold for alerts. This ensures notifications are only sent when the available stock meets or exceeds your specified minimum (e.g., 5 units) Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.
> 
>  You can configure this in the app’s settings:
> 
>  - Go to the Notify Me! dashboard.
> - Navigate to Back in Stock &gt; Settings.
> - Edit the alert notification configuration.
> - Set your desired minimum inventory threshold .For example: 5.
>  This setup helps avoid sending alerts for minor stock adjustments and reduces customer frustration from receiving notifications when only a single item is available Set Minimum Inventory Thresholds for Back-in-Stock Alerts in Notify Me!.

**[2026-05-13 20:06:37] user/Brittany Jones**

> Thank you so much, Aaron!

**[2026-05-13 20:09:02] admin/Aaron**

> Would you mind writing a review for us? ﻿​﻿ ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers and it will be so valuable to us. ﻿And also it'll really make my day! ✨
> 
>  To leave a review on Shopify, you can click on the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-13 20:17:52] user/Brittany Jones**

> Review done 💜 thank you for your help!

**[2026-05-13 20:24:10] admin/Aaron**

> Thank you so much, you literally made my day! 💜
>  Would you mind letting me know how many stars you gave us? Shopify reviews can take up to 2 or 3 days to be published, so I can’t see it yet.

**[2026-05-13 20:24:32] user/Brittany Jones**

> 5 stars

**[2026-05-13 20:25:27] admin/Aaron**

> Thank you so much!😍
>  [GIF]

**[2026-05-16 20:26:09] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-16 20:26:10] bot/Luna**

> [Conversation Rating Request]

</details>
