---
conversation_id: "215474392122842"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474392122842?view=List"
shopify_domain: "outdoorvitals.myshopify.com"
shopify_url: "https://outdoorvitals.myshopify.com"
company_name: "OutdoorVitals"
is_vip: true
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-21T13:53:38Z"
closed_at: null
state: "snoozed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Chat 1"
team_id: 7907909
all_admins_involved: ["Harry", "Pearl", "Rick", "Sam", "Stella"]
agent_count: 5
agent_count_bucket: "3+"
customer_name: "Tayson Whittaker"
customer_email: "tayson@outdoorvitals.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 58
seconds_to_first_admin_reply: 73
seconds_from_start_to_review_ask: 2769
seconds_from_handoff_to_review_ask: 2711
seconds_from_first_reply_to_review_ask: 2696
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 104
customer_message_count: 39
admin_message_count_total: 70
note_count: 9
customer_word_count: 485
admin_word_count: 754
count_reopens: 0
count_assignments: 4
handling_time_seconds: null
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474397006978"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474397006978?view=List"
review_rating: 5
review_posted_at: "2026-05-21T18:19:13Z"
seconds_from_ask_to_review: 13166
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474392122842 — OutdoorVitals ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474392122842?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474397006978?view=List)  ·  🔗 [Visit Shopify store](https://outdoorvitals.myshopify.com)

## Overview
- **Merchant:** Tayson Whittaker — `tayson@outdoorvitals.com` (personal business email (likely the founder or a named employee))
- **Store:** outdoorvitals.myshopify.com 💎 **VIP** · 🌍 Cedar City, Utah, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Plus
- **Currency:** USD
- **Store created on Shopify:** 2017-01-18
- **Public review score (StoreLeads):** 4.9 (10 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Standard (YEARLY)
- **Installed on:** 2026-05-21 13:43:46 UTC
- **Install to conversation start:** 9 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 34
- **Wishlist items count:** 29

## Summary
VIP merchant Tayson Whittaker needed help customizing the appearance and placement of the Wishlist and 'Notify Me' (back-in-stock) buttons on his Shopify store, as they clashed with his theme. He also asked about DMARC/email setup, migrating wishlists from Wishlist Hero and back-in-stock requests from Appikon, and generating product URLs for a CSV import. Agent Stella handled most issues hands-on, fixing button alignment and display, clarifying migration limitations, and working through a prolonged Shopify collaborator access issue to help match product URLs for the migration.

> "Your wishlist button is super ugly and messes with our Shopify theme."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-21 13:53:38 | +0s | — |
| Handed to human (Stella) | 2026-05-21 13:54:36 | +58s | +0s |
| First reply to customer | 2026-05-21 13:54:51 | +1m 13s | +15s |
| Review requested by Stella | 2026-05-21 14:39:47 | +46m 9s | +45m 11s |
| Conversation closed | — *(still open)* | — | — |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-21 18:19:13 | +4h 25m | +4h 24m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button styling and placement | Merchant wanted to change the 'Add to Wishlist' button to a smaller icon or hyperlinked text and fix its alignment with the Add to Cart button. | yes |
| 2 | How-To / Setup | Notify Me button placement | Merchant wanted the 'Notify Me' back-in-stock button moved below the Add to Cart button instead of interfering with it. | yes |
| 3 | How-To / Setup | Custom email / DMARC setup | Merchant asked whether they needed to add the notify-me.io domain to DMARC settings and how to configure a custom sending email address. | yes |
| 4 | Feature Request | Wishlist migration from Wishlist Hero | Merchant asked if existing wishlists from Wishlist Hero could be migrated to the app. | no |
| 5 | How-To / Setup | Back-in-stock request migration from Appikon | Merchant asked if back-in-stock subscriber requests from Appikon could be migrated and whether previously-sent notifications would be recognized. | partial |
| 6 | Technical Bug | Wishlist display on sold-out products | Agent identified and fixed an issue with the wishlist display when a product is sold out. | yes |
| 7 | Integration | Shopify collaborator access failure | Agent needed collaborator store access to help map product URLs for the CSV migration but repeatedly encountered Shopify-side sync issues. | yes |
| 8 | How-To / Setup | CSV migration without product URLs | Merchant asked how to migrate back-in-stock requests when the export file contained Product IDs but no product URLs. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +46m 9s after conversation start (+45m 11s after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-21 18:19:13 UTC
- **Time from ask to review publish:** +3h 39m
- **Time from conversation start to publish:** +4h 25m
- **Match method:** `ok`
- **Shop name on review:** OutdoorVitals
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> They were VERY helpful with onboarding and quickly did a lot of customizations for me to help us get things looking and working great! Very responsive.

## Statistics
- **Messages:** 104 (39 customer, 70 admin)
- **Internal notes:** 9
- **Word count:** customer 485, admins 754
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 5 (Harry, Pearl, Rick, Sam, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Chat 1

## Tags & Topics
- **Tags:** NM-VIP-Merchant, Expected reply time sent, Notify Me - asked for review
- **Topics:** NM - Asked for review

## Attachments referenced in transcript
- `BIS-Customer-Notifications-2025-09-01T06_00_00.000Z_2026-05-22T05_59_59.999Z.csv`
- `products_export_1 (1).csv`

## Related conversations (referenced in transcript)
- 215474398763435
- 215474398764417

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** Wishlist Hero, Appikon
- **External blockers:** - No wishlist import/migration feature available
- App cannot recognize previously-sent notification status from exported CSV
- Exported back-in-stock CSV from old platform lacks product URLs, complicating migration
- Recurring Shopify collaborator access sync issues delayed agent assistance

## Full transcript
<details>
<summary>Click to expand — 104 messages</summary>

**[2026-05-21 13:53:38] user/Tayson Whittaker [source]**

> Your wishlist button is super ugly and messes with our Shopify theme. How can I change the "Add to Wishlist" button for product pages so that it's only a little icon (not a full button) and edit the placement of it?

**[2026-05-21 13:53:43] bot/Luna**

> Hi there,
>  Thanks for reaching out. The team will get back to you as soon as possible! ​
>  In the meantime, could you please add any extra details or examples that may help us assist you better? For example, screenshots, relevant URLs, or the steps you followed. ​
>  This will help our team understand the issue or question and resolve it faster.

**[2026-05-21 13:53:44] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to tayson@outdoorvitals.com.

**[2026-05-21 13:53:44] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474391914682

**[2026-05-21 13:53:45] bot/Luna [note]**

> 🚨💎 VIP Merchant 💎🚨
>  This merchant is either on Shopify Plus or has the VIP company tag. Please prioritize this conversation.

**[2026-05-21 13:54:36] admin/Stella [note]**

> [Image]

**[2026-05-21 13:54:51] admin/Stella**

> Hi Tayson,
>  This is Stella here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-21 13:55:49] user/Tayson Whittaker**

> Hey Stella. we need something much more subtle for the wishlist. Can it just be hyperlinked text on the product page that takes up less space?

**[2026-05-21 13:56:08] admin/Stella**

> How about something like this?
>  [Image]

**[2026-05-21 13:57:11] user/Tayson Whittaker**

> yeah that's much better. But do you see how that wishlist icon heart is still not really in line with the add to cart button? why is that?

**[2026-05-21 13:57:33] admin/Stella**

> I think I know what you mean. Don't worry about it.

**[2026-05-21 13:57:41] admin/Stella**

> Give me a minute to align it

**[2026-05-21 13:57:51] user/Tayson Whittaker**

> thanks

**[2026-05-21 13:59:34] user/Tayson Whittaker**

> Do I need to add the notify-me.io domain to my DMARC settings for deliverability? I see that on this plan I can't actually use my real customer support sending address.

**[2026-05-21 14:00:58] user/Tayson Whittaker**

> Also the "notify me" button has the same problem for back in stock notifications. Can we but that "notify me" button BELOW the add to cart butten? It's messing up the add to cart/sold out button a lot.

**[2026-05-21 14:01:49] admin/Stella**

> Yes, you need to add your custom email in the settings &gt; general settings &gt; Add custom email
>  After you add it there, you will be given CNAME values to add to your domain.

**[2026-05-21 14:01:57] admin/Stella**

> I will check the notify me button as well!

**[2026-05-21 14:03:23] user/Tayson Whittaker**

> great, thanks

**[2026-05-21 14:08:25] admin/Stella**

> Thank you for waiting!

**[2026-05-21 14:08:51] admin/Stella**

> Which one do you like more for the notify me button?
>  [Image] [Image]

**[2026-05-21 14:10:35] admin/Stella**

> By the way, does the wishlist look aligned now?
>  [Image]

**[2026-05-21 14:17:15] admin/Stella**

> I've temporarily added the second display for the Notify me button, since the widget is live on your store. :]

**[2026-05-21 14:19:25] admin/Stella**

> By the way, a quick suggestion.
>  Would you like me to add the wishlist access button to the header?
>  [Image]

**[2026-05-21 14:24:34] user/Tayson Whittaker**

> I like keeping the notify me button below.
>  Also the wishlist button looks aligned in the screenshot, but I don't see it on my store.
>  I don't think we need it in the header. Thanks.

**[2026-05-21 14:24:57] admin/Stella**

> Glad to hear you like it!

**[2026-05-21 14:25:13] admin/Stella**

> The wishlist is not showing because it's been deactivated in your panel.
>  Would you like me to turn it on?

**[2026-05-21 14:26:31] user/Tayson Whittaker**

> I think I have it turned on now. Thanks

**[2026-05-21 14:26:52] user/Tayson Whittaker**

> We've been using Wishlist Hero for our wishlist before. Can we migrate wishlists from there to here?

**[2026-05-21 14:27:06] user/Tayson Whittaker**

> And we've been using Appikon for back in stock request. Can we migrate those requests?

**[2026-05-21 14:29:22] admin/Stella**

> The back-in-stock requests can be migrated to our app by following this article.
> 
>  However, I'm afraid the wishlist feature doesn't have a migrate/import feature yet :(
>  I see how it could benefit your business to migrate the wishlists, and I'll pass your request on to our product development team for future consideration.

**[2026-05-21 14:29:36] user/Tayson Whittaker**

> ok, thanks

**[2026-05-21 14:30:09] admin/Stella**

> You're always welcome!

**[2026-05-21 14:30:51] admin/Stella**

> I'm also working on fixing the wishlist display when the product is sold out.
>  I will let you know when it's fixed!
>  [Image]

**[2026-05-21 14:31:17] user/Tayson Whittaker**

> thank you for fixing that!

**[2026-05-21 14:32:50] admin/Stella**

> My pleasure! :D

**[2026-05-21 14:33:15] admin/Stella**

> And done!
>  [Image]

**[2026-05-21 14:33:32] admin/Stella**

> Let me know if the display needs to be fixed anywhere else!

**[2026-05-21 14:33:43] admin/Stella**

> Is there anything else I can help with? 😊

**[2026-05-21 14:35:38] user/Tayson Whittaker**

> If I export ALL back in stock requests from my old platform, while Notify! be able to recognize what has already been sent?

**[2026-05-21 14:37:32] admin/Stella**

> I'm afraid the app won't be able to recognize it as the export file doesn't have a column for the request status.

**[2026-05-21 14:37:43] user/Tayson Whittaker**

> ok, thanks

**[2026-05-21 14:37:58] admin/Stella**

> You're most welcome!

**[2026-05-21 14:38:04] admin/Stella**

> Can I help with anything else?

**[2026-05-21 14:38:33] admin/Stella [note]**

> [App: Featurebase]

**[2026-05-21 14:38:48] user/Tayson Whittaker**

> I think that's all for now. Thanks!

**[2026-05-21 14:39:28] admin/Stella**

> Don't mention it! We're always here when you have any questions or concerns!

**[2026-05-21 14:39:44] user/Tayson Whittaker**

> Have a great day Stella. thanks!

**[2026-05-21 14:39:47] admin/Stella**

> By the way, if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹

**[2026-05-21 14:40:00] user/Tayson Whittaker**

> of course!

**[2026-05-21 14:40:44] admin/Stella**

> Aw, thank you so much!
>  ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  [Image]

**[2026-05-21 14:42:57] admin/Stella [note]**

> [GIF]

**[2026-05-21 14:50:20] user/Tayson Whittaker**

> so the export of back in stock requests from our old app includes Product Titles &amp; IDs but it doesn't have Product URLs. How can I migrate this without having to manually go find hundreds of different URLS?

**[2026-05-21 14:54:47] admin/Stella**

> Let me check something.

**[2026-05-21 14:55:11] admin/Stella**

> Is it ok to share the file with me to look at it?

**[2026-05-21 14:56:09] user/Tayson Whittaker**

> [Attachment: "BIS-Customer-Notifications-2025-09-01T06_00_00.000Z_2026-05-22T05_59_59.999Z.csv"]

**[2026-05-21 14:56:33] admin/Stella**

> Thank you!

**[2026-05-21 14:57:44] user/Tayson Whittaker**

> no problem

**[2026-05-21 15:17:18] admin/Stella**

> Thank you for waiting while I worked on this!
>  Could you get an export of your products in Shopify? I want to use the product handle in the export and check if I can generate the links

**[2026-05-21 15:18:05] user/Tayson Whittaker**

> Let me work on that.

**[2026-05-21 15:18:11] admin/Stella**

> Thanks!

**[2026-05-21 15:20:30] user/Tayson Whittaker**

> [Attachment: "products_export_1 (1).csv"]

**[2026-05-21 15:21:05] admin/Stella**

> Thank you!

**[2026-05-21 15:29:25] admin/Stella**

> Can I send a collaborator access request? I can't seem to find some of the products in the report in your online store.

**[2026-05-21 15:33:44] user/Tayson Whittaker**

> yes no problem

**[2026-05-21 15:34:57] admin/Stella**

> I just sent it, could you please accept it?

**[2026-05-21 15:40:36] user/Tayson Whittaker**

> I don't see your request, but here's the collaborator code: 1765

**[2026-05-21 15:44:36] admin/Stella**

> Could you check if you have any requests from Notify Me!

**[2026-05-21 15:44:36] user/Tayson Whittaker**

> Your collaborator request still has not come through.

**[2026-05-21 15:44:56] user/Tayson Whittaker**

> Yes, I just checked again. Still no request.

**[2026-05-21 15:45:51] admin/Stella**

> Got it, let me check it with a Shopify repesentative then

**[2026-05-21 15:46:18] user/Tayson Whittaker**

> ok

**[2026-05-21 16:10:38] user/Tayson Whittaker**

> your request finally came through and I've approved it.

**[2026-05-21 16:15:44] admin/Stella**

> Thank you for letting me know!
>  I still don't have access and when I checked with Shopify, they said that they are experiencing some issues with the collabs right now.
>  I'm still checking it with them
>  [Image]

**[2026-05-21 16:16:27] user/Tayson Whittaker**

> ok, keep me updated. Thanks for your help.

**[2026-05-21 16:18:08] admin/Stella**

> Will do!

**[2026-05-21 17:20:14] user/Tayson Whittaker**

> Any news? are you able to access my Shopify store?

**[2026-05-21 18:57:42] admin/Stella**

> Hey Tayson, sorry I had to step away here for some time, but I was still in touch with Shopify, and they got it fixed!
>  The re-sent the request. Could you please check if it's there?

**[2026-05-21 18:59:41] admin/Stella**

> I also got the url link for most of the products in the export you shared with me; however, most of them have variants that seem to be in draft at the moment.
>  I will also double check these once I get the collab.

**[2026-05-21 19:03:53] user/Tayson Whittaker**

> hmm, if the variants are in draft right now, we are most likely discontinuing those variants and won't need to send out back in stock notifications.

**[2026-05-21 19:05:00] admin/Stella**

> Oh, I see.
>  In that case, I can still look into them using the collab and then mark the ones that are in draft.
>  What do you think?

**[2026-05-21 19:06:06] user/Tayson Whittaker**

> that sounds great!

**[2026-05-21 19:06:48] admin/Stella**

> Great! Let me know once the new collab is accepted so I can start working on this!

**[2026-05-21 19:07:13] user/Tayson Whittaker**

> I still don't see the request.

**[2026-05-21 19:07:20] admin/Stella [note]**

> WHAT DO YOU MEAN

**[2026-05-21 19:08:56] admin/Stella [note]**

> [GIF]

**[2026-05-21 19:09:04] admin/Stella [note]**

> I wish I could send that

**[2026-05-21 19:10:06] admin/Stella**

> How about now?

**[2026-05-21 19:10:18] admin/Stella**

> It's showing as pending for me
>  [Image]

**[2026-05-21 19:11:41] user/Tayson Whittaker**

> still not showing up. I cleared my cache and refreshed, and it's still not showing up.

**[2026-05-21 19:11:56] user/Tayson Whittaker**

> Earlier this morning I actually approve a request from you. But now that has dissappeared.

**[2026-05-21 19:12:26] admin/Stella**

> Yes, because it was not showing on my side :(

**[2026-05-21 19:12:36] admin/Stella**

> On my way to contact Shopify again.
>  [Image]

**[2026-05-21 19:28:18] admin/Stella**

> Thank you for waiting!
>  They just re-synced the collab request. Could you please check if the collab request is showing now?

**[2026-05-21 19:36:27] admin/Stella**

> Let me know how it goes :)
>  [Image]

**[2026-05-21 19:50:38] admin/Stella [note]**

> https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474398763435?view=List

**[2026-05-21 19:50:57] admin/Stella [note]**

> https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474398764417?view=List

**[2026-05-21 19:59:20] user/Tayson Whittaker**

> haha unfortunately still nothing on my end

**[2026-05-22 09:50:03] admin/Stella**

> Hi Again Tayson,
>  I hope you had a great night. :)
>  That is really unfortunate. Is it still not showing on your end? :(

**[2026-05-22 12:50:37] admin/Stella [note]**

> assign this back to me if they replied during weekend.
>  it has KHAR-KARI

**[2026-05-22 15:06:55] user/Tayson Whittaker**

> It just showed up and I got it approved!

**[2026-05-22 15:14:01] bot/Luna**

> The agent you were working with is off shift and will be back within 24 hours.
> 
>  If you can’t wait, we can hand this to the next available agent. They’ll review the thread first, so replies may take a little longer.

**[2026-05-22 15:20:21] user/Tayson Whittaker**

> I’ll wait for the previous agent.

**[2026-05-22 15:20:22] bot/Luna**

> Got it! We’ll keep this with the previous agent. They’ll see your message and get back to you when they’re back on shift. ​ Thanks for being patient with us. 🙌🏻

**[2026-05-22 15:20:22] bot/Luna [note]**

> Please snooze the ticket for the assignee.

</details>
