---
conversation_id: "215474155633390"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474155633390?view=List"
shopify_domain: "uyp0ib-d0.myshopify.com"
shopify_url: "https://uyp0ib-d0.myshopify.com"
company_name: "Tea Journeys"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-02T19:18:06Z"
closed_at: "2026-05-02T22:31:06Z"
state: "snoozed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Mo Ramez", "Rick"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Michele Lillie"
customer_email: "info@teajourneyscolorado.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 51
seconds_from_start_to_review_ask: 3900
seconds_from_handoff_to_review_ask: 3899
seconds_from_first_reply_to_review_ask: 3849
review_asked: true
review_ask_admin_name: "Harry"
num_messages: 33
customer_message_count: 10
admin_message_count_total: 41
note_count: 5
customer_word_count: 197
admin_word_count: 747
count_reopens: 1
count_assignments: 2
handling_time_seconds: 31245
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474157385516"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474157385516?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-03T02:20:22Z"
seconds_from_ask_to_review: 21436
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474155633390 — Tea Journeys ⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474155633390?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474157385516?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://uyp0ib-d0.myshopify.com)

## Overview
- **Merchant:** Michele Lillie — `info@teajourneyscolorado.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** uyp0ib-d0.myshopify.com · 🌍 Aurora, Colorado, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-03-22

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-02 18:51:15 UTC
- **Install to conversation start:** 26 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1
- **Wishlist items count:** 2

## Summary
Merchant Michele Lillie had just installed the Notify Me app and was unsure if it was set up correctly. The support agent Harry confirmed the setup was working, proactively offered and applied custom color styling to the widgets at no cost, and later followed up to help Michele enable the pre-order feature across her 40+ products by explaining a bulk edit method in Shopify Admin. The conversation ended with the agent awaiting confirmation that the bulk edit approach worked for the merchant.

> "Thank you again for your proactive support!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-02 19:18:06 | +0s | — |
| Handed to human (Harry) | 2026-05-02 19:18:07 | +1s | +0s |
| First reply to customer | 2026-05-02 19:18:57 | +51s | +50s |
| Review requested by Harry | 2026-05-02 20:23:06 | +1h 5m | +1h 4m |
| Conversation closed | 2026-05-02 22:31:06 | +3h 13m | +3h 12m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-03 02:20:22 | +7h 2m | +7h 2m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Initial app setup verification | Merchant wanted confirmation that the app was set up correctly after installation. | yes |
| 2 | How-To / Setup | Widget customization | Merchant asked whether custom button colors required a higher-tier plan and if they could be applied. | yes |
| 3 | How-To / Setup | Testing back-in-stock notifications | Merchant asked how to test the Notify Me and Wishlist features to confirm they work correctly. | yes |
| 4 | How-To / Setup | Bulk pre-order product configuration | Merchant asked if there is a bulk way to configure the required inventory settings for pre-order across 40+ products with multiple variants. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 5m after conversation start (+1h 4m after human handoff)
- **Requested by:** Harry
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-03 02:20:22 UTC
- **Time from ask to review publish:** +5h 57m
- **Time from conversation start to publish:** +7h 2m
- **Match method:** `ok`
- **Shop name on review:** Tea Journeys
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I just installed this app and so, have just begin using it. However, already it has out-performed a prior app I was using. Also, Harry's proactive reach out to me to offer help from a live person was wonderful. He suggested a change that I did not know could be done and greatly improves the visual effects of the buttons. I look forward to getting more experience with the app.

## Statistics
- **Messages:** 33 (10 customer, 41 admin)
- **Internal notes:** 5
- **Word count:** customer 197, admins 747
- **Total handling time (Intercom):** +8h 40m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Harry, Mo Ramez, Rick)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Customization, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and proactive support, resulting in successful customization and satisfaction.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - No bulk/automated way within the app itself to set pre-order inventory conditions across many products and variants; merchant must use Shopify's native bulk editor as a workaround

## Full transcript
<details>
<summary>Click to expand — 33 messages</summary>

**[2026-05-02 19:18:06] user/Michele Lillie [source]**

> I just installed Notify Me

**[2026-05-02 19:18:07] admin/Mo Ramez [note]**

> shopify_domain: uyp0ib-d0.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-02 19:18:57] admin/Harry**

> Hi Michele, ﻿​﻿
>  Welcome to Notify Me! This is Harry from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-02 19:23:25] user/Culinary Journeys**

> Having you check would be great. I am not sure at all that I have it set up correctly.

**[2026-05-02 19:24:21] admin/Harry**

> Absolutely! I'd be happy to 😊

**[2026-05-02 19:32:22] user/Michele Lillie**

> Do i need to do anything to help you?

**[2026-05-02 20:08:26] admin/Harry**

> Thank you!
>  Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-02 20:12:27] user/Michele Lillie**

> Thank you. I am happy how it looks right now. How do I go about testing it to see if all is working correctly?

**[2026-05-02 20:13:04] admin/Harry**

> By the way, by checking your beautiful shop, I was wondering if you are interested in some advanced customizations for our widget or not.
>  The below is just a suggestion that can be done for you in no time!
> 
>  [Image]
>  What do you think?

**[2026-05-02 20:14:49] admin/Harry**

> Sure, you can submit requests for both the Notify Me and Wishlist features.
>  For Notify Me, after you’ve submitted a request, you can restock the item to receive the restock notification.
>  Please note that test requests and notifications will be calculated on your plan.

**[2026-05-02 20:15:22] admin/Harry [note]**

> .PRODUCT_PAGE-notify-button {
>  background-color: #339905;
>  color: white;
>  }
>  .nm-PRODUCT_PAGE-wishlist-button {
>  color: white;
>  background-color: black;
>  }

**[2026-05-02 20:17:26] user/Michele Lillie**

> I do like those different colors, but does that require a higher plan?

**[2026-05-02 20:18:19] admin/Harry**

> Not at all. I can apply it for you free of charge. Would you like me to do that?

**[2026-05-02 20:18:25] user/Michele Lillie**

> Yes, please.

**[2026-05-02 20:18:44] admin/Harry**

> Sure! 😊

**[2026-05-02 20:20:22] admin/Harry**

> It's done!
>  Could you please check it and confirm?

**[2026-05-02 20:21:17] user/Michele Lillie**

> Yes, the changes took and I like them. thank you.

**[2026-05-02 20:21:33] admin/Harry**

> I'm very glad to hear that. You're very welcome!

**[2026-05-02 20:21:47] admin/Harry**

> Is there anything else I can help you with?

**[2026-05-02 20:22:22] user/Michele Lillie**

> Not right now. I just need to spend some time looking around the app and if i have more questions, I will get back to you. Thank you again for your proactive support!

**[2026-05-02 20:22:48] admin/Harry**

> No problem at all. It's my pleasure!

**[2026-05-02 20:23:01] admin/Harry**

> I'll be here if you need any assistance! 😊

**[2026-05-02 20:23:06] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-02 20:29:43] admin/Harry**

> Are we still connected?
>  [GIF]

**[2026-05-02 20:39:00] user/Culinary Journeys**

> No, I placed the review and then closed out the chat.

**[2026-05-02 20:39:50] admin/Harry**

> Thank you so much! 😊

**[2026-05-05 10:28:41] admin/Harry [note]**

> all features are active
>  Preorder
>  [Image] low-stock
>  [Image] possible offer:
>  [Image]

**[2026-05-05 10:30:03] admin/Harry [note]**

> free plan
>  [Image]

**[2026-05-05 10:48:56] admin/Harry [note]**

> Hi Michele,
>  I hope you're having a lovely day.
> 
>  I wanted to personally thank you for taking the time to share your feedback regarding your experience with our app. Your insights are genuinely valuable to us.
>  I’m happy to hear your initial experience has been positive, and I’d love the opportunity to make it even more seamless for you. If there’s anything at all we can improve, optimize, or clarify, please don’t hesitate to share it with me.
> 
>  While reviewing your setup, I noticed that the preorder feature is currently active, though no preorder products appear to be live on your storefront. I wanted to check whether there’s anything currently preventing you from launching preorders. {preorder conditions}
>  If it would be helpful, I’d be more than happy to assist with the setup on your behalf. I can send a collaborator access request whenever you're ready.
> 
>  I look forward to your thoughts.
>  Warm regards,

**[2026-05-05 16:20:42] admin/Harry**

> Hi Michele,
>  I hope you're having a lovely day.
> 
>  I wanted to personally thank you for taking the time to share your feedback regarding your experience with our app. Your insights are genuinely valuable to us.
>  I’m very happy to hear your initial experience has been positive, and I’d love the opportunity to make it even more seamless for you. If there’s anything at all we can improve, optimize, or clarify, please don’t hesitate to share it with me.
> 
>  While reviewing your setup, I noticed that the preorder feature is currently active, though no preorder products appear to be live on your storefront. I wanted to check whether there’s anything currently preventing you from launching preorders. For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  If it would be helpful, I’d be more than happy to assist with the setup on your behalf. I can send a collaborator access request whenever you're ready.
> 
>  I look forward to your response.
>  Warm regards,

**[2026-05-06 02:24:30] user/Michele Lillie**

> Dear Harry,
>  Thank you for the follow-up. My concern about doing this is that I have over 40 products and anywhere between three &amp; five variants for each product. That seems like an enormous amount of work and I am not sure it is worth it. Is there a way to do this in bulk?
>  Michele
>  __________________________
>  Michele Lillie
>  Tea Journeys, Owner
>  11366 Antelope Ln
>  Parker, CO 80138
>  Info@TeaJourneysColorado.com
>  www.TeaJourneysColorado.com
> 
>  [Image]

**[2026-05-06 17:52:48] admin/Harry**

> Hi Michele,
>  I hope you’re doing great! 😊
> 
>  No problem at all, and thank you for getting back to me and clarifying this
>  There is actually a way to bulk update the preorder-related settings for multiple products at once:
>  1. Go to your Shopify Admin → Products
> 2. Select the products and click Bulk Edit
> 3. On the bulk editor page, click Columns in the top right corner
> 4. Scroll down to the Inventory section
> 5. Enable both: • Continue selling when out of stock • Track quantity
>  [Image] [Image]
>  Once enabled, you’ll be able to update these settings more efficiently across your products.
>  Could you please give this a try and let me know how it goes?
> 
>  Alternatively, I’d be happy to send you a collaborator access request and apply these changes on my end for you.
> 
>  Looking forward to your response!
>  Best regards,

**[2026-05-12 16:40:08] admin/Harry**

> Hi Michele,
>  I hope you’re having a great day 😊
> 
>  I just wanted to follow up and check whether the bulk edit method worked smoothly for your products.
> 
>  If you ran into any issues while applying the settings, or if you’d simply prefer a quicker route, I’d still be more than happy to assist further or send over a collaborator access request to help with the setup on my end.
> 
>  Looking forward to hearing from you!
>  Best regards,

</details>
