---
conversation_id: "215474062107961"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474062107961?view=List"
shopify_domain: "jgz7t1-rw.myshopify.com"
shopify_url: "https://jgz7t1-rw.myshopify.com"
company_name: "Maison Velvet"
is_vip: false
app: "Notify Me!"
app_source: "review_ticket"
intercom_brand_tag: "Customer Support"
created_at: "2026-04-25T18:05:32Z"
closed_at: "2026-04-29T17:31:27Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "FRA"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Harry", "Mo Ramez"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Rania Elaissari"
customer_email: "la.maison.velvet@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 84
seconds_from_start_to_review_ask: 12622
seconds_from_handoff_to_review_ask: 12621
seconds_from_first_reply_to_review_ask: 12538
review_asked: true
review_ask_admin_name: "Harry"
num_messages: 22
customer_message_count: 7
admin_message_count_total: 25
note_count: 3
customer_word_count: 347
admin_word_count: 519
count_reopens: 0
count_assignments: 4
handling_time_seconds: 8050
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474064421527"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474064421527?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-26T02:17:19Z"
seconds_from_ask_to_review: 16885
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474062107961 — Maison Velvet ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474062107961?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474064421527?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://jgz7t1-rw.myshopify.com)

## Overview
- **Merchant:** Rania Elaissari — `la.maison.velvet@gmail.com` (personal address on a free email provider)
- **Store:** jgz7t1-rw.myshopify.com · 🌍 Villefranche-sur-Saône, Rhône-Alpes, France
- **App:** Notify Me! *(inferred from review ticket — Intercom brand tag was "Customer Support")*
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2024-11-07

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-25 18:02:45 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 3

## Summary
Rania, a new merchant who just installed Notify Me, requested cosmetic customizations to the widget (rounded corners and a low stock alert style), asked how pre-order works, raised a question about the pre-order offer selector appearing in English on a French store, and asked how to limit pre-order quantities. All questions were answered and the UI changes were applied successfully. The merchant also left a review at the agent's request.

> "Yes, thank you ! it looks great!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-25 18:05:32 | +0s | — |
| Handed to human (Harry) | 2026-04-25 18:05:33 | +1s | +0s |
| First reply to customer | 2026-04-25 18:06:56 | +1m 24s | +1m 23s |
| Review requested by Harry | 2026-04-25 21:35:54 | +3h 30m | +3h 30m |
| Conversation closed | 2026-04-29 17:31:27 | +3d 23h | +3d 23h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-26 02:17:19 | +8h 11m | +8h 11m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget customization | Merchant asked to make the widget corners round and style the low stock alert to match a reference image. | yes |
| 2 | How-To / Setup | Pre-order setup | Merchant asked how the pre-order feature works and what conditions are required to activate it. | yes |
| 3 | Technical Bug | Language / localization | Merchant asked why the pre-order offer selector was displaying in English on a French-language store. | partial |
| 4 | Feature Request | Pre-order quantity limit | Merchant asked how to limit the number of units available for pre-order per variant. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +3h 30m after conversation start (+3h 30m after human handoff)
- **Requested by:** Harry
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-26 02:17:19 UTC
- **Time from ask to review publish:** +4h 41m
- **Time from conversation start to publish:** +8h 11m
- **Match method:** `ok`
- **Shop name on review:** Maison Velvet
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Très bon SAV, très réactif, le plan gratuit fonctionne bien pour l’instant

## Statistics
- **Messages:** 22 (7 customer, 25 admin)
- **Internal notes:** 3
- **Word count:** customer 347, admins 519
- **Total handling time (Intercom):** +2h 14m
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 3 (Dela, Harry, Mo Ramez)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Customization, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and clear answers, leading to successful product customization and understanding of preorder features. The customer expressed positive sentiment and gratitude throughout.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-order offer selector does not support store language (French) and cannot be fully translated, only hidden

## Full transcript
<details>
<summary>Click to expand — 22 messages</summary>

**[2026-04-25 18:05:32] user/Rania Elaissari [source]**

> I just installed Notify Me

**[2026-04-25 18:05:33] admin/Mo Ramez [note]**

> shopify_domain: jgz7t1-rw.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-25 18:06:56] admin/Harry**

> Hi Rania, ﻿​﻿
>  Welcome to Notify Me! This is Harry from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-25 18:16:17] admin/Harry**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-04-25 18:17:36] admin/Harry**

> By the way, by checking your beautiful shop, I was wondering if you are interested in some advanced customizations for our widget or not.
>  The below is just a suggestion that can be done for you in no time!
> 
>  [Image] What do you think?
>  If you are interested in the above-mentioned changes (or any other style), just reply to this message and I will take it from there, absolutely free of charge! 😊
> 
>  Hope to hear from you soon.

**[2026-04-25 18:17:47] admin/Harry [note]**

> .PRODUCT_PAGE-notify-button {
>  background-color: black;
>  color: white;
>  }

**[2026-04-25 18:30:28] user/Rania Elaissari**

> Hi, I would love to make some changes. Is it possible to make the corner round and for the low stock alert just like this picture ?
>  Thank you in advance for your reply !
>  Rania ​
>  [Image] Le sam. 25 avr. 2026 à 20:19, Harry from Customer Support &lt;support@hengam.io&gt; a écrit :
>  [Image] Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  ​
>  [Image] ​
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨
>  [Image]

**[2026-04-25 19:43:58] admin/Harry**

> Thank you for getting back to me.
>  Absolutely! Both changes are applied now. Could you please check it and confirm? 😊
> 
>  Looking forward to your response!

**[2026-04-25 21:34:47] user/Rania Elaissari**

> Yes, thank you ! it looks great!
>  I have one last question, how does pre order work?
>  Thank you in advance
>  Rania ​
>  Le sam. 25 avr. 2026 à 21:44, Harry from Customer Support &lt;support@hengam.io&gt; a écrit :
>  Thank you for getting back to me.
>  Absolutely! Both changes are applied now. Could you please check it and confirm? 😊
>  ​
>  Looking forward to your response!
>  Harry / Customer Support

**[2026-04-25 21:35:54] admin/Harry**

> I'm glad to hear that. You're very welcome!
> 
>  For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it with you and make sure the Pre-order button is showing correctly. ✨

**[2026-04-25 21:40:44] user/Rania Elaissari**

> [Image] Is it normal if it’s written in English even though the store is in French ? ​
>  Le sam. 25 avr. 2026 à 23:35, Harry from Customer Support &lt;support@hengam.io&gt; a écrit : ​

**[2026-04-25 21:46:50] admin/Harry**

> Thank you for getting back to me and sharing this.
>  That’s correct for the offer selector at the moment. However, you can hide it and instead use the widget description, where you can add your own custom content.
> 
>  [Image]
>  Could you please try that and let me know how it goes?

**[2026-04-25 21:49:56] user/Rania Elaissari**

> Ok that’s perfect thank you ! And one last question, how can I chose how many quantity I want for pre order? Let’s say if I only have 50 of this item available in pre order, how can I do it ?
>  [Image] Le sam. 25 avr. 2026 à 23:46, Harry from Customer Support &lt;support@hengam.io&gt; a écrit : ​

**[2026-04-25 21:52:56] admin/Harry**

> I'm glad to hear that. You're very welcome!
> 
>  You can limit the number of preorders per variant by using our "Maximum sales limit" feature on preorder offers. This feature is available on your Rocket plan.
> 
>  [Image]

**[2026-04-25 21:56:28] admin/Harry**

> Does this answer your question? Is there anything else I can help you with? 😊
> 
>  If not, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-25 21:58:25] user/Rania Elaissari**

> Thank you! ​
>  Le sam. 25 avr. 2026 à 23:56, Harry from Customer Support &lt;support@hengam.io&gt; a écrit : ​

**[2026-04-25 22:04:54] admin/Harry**

> It's my pleasure!
> 
>  Could you please let me know once it’s done? Shopify takes a few days to publish, and I’d like to keep an eye out for it.
>  Thank you so much!😍

**[2026-04-25 22:54:59] user/Rania Elaissari**

> It’s done ! Thank you again ​
>  Le dim. 26 avr. 2026 à 00:04, Harry from Customer Support &lt;support@hengam.io&gt; a écrit :
>  It's my pleasure!
>  ​
>  Could you please let me know once it’s done? Shopify takes a few days to publish, and I’d like to keep an eye out for it.
>  Thank you so much!😍
>  Harry / Customer Support

**[2026-04-26 04:39:29] admin/Dela [note]**

> Harry 😍💃🏼

**[2026-04-29 17:31:23] admin/Harry**

> Thank you very much! 😊
> 
>  It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions. 🙌🏻

**[2026-04-29 17:31:38] bot/Luna**

> Help Harry understand how they’re doing:

**[2026-04-29 17:31:38] bot/Luna**

> [Conversation Rating Request]

</details>
