---
conversation_id: "215474000257480"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474000257480?sidebar_tab=details&view=List"
shopify_domain: "tinstz-j2.myshopify.com"
shopify_url: "https://tinstz-j2.myshopify.com"
company_name: "LahReux Arts"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-21T03:57:37Z"
closed_at: "2026-04-24T04:45:46Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Rick"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Kimberly Graham"
customer_email: "kimberlysalvador1@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 82
seconds_from_start_to_review_ask: 1001
seconds_from_handoff_to_review_ask: 1000
seconds_from_first_reply_to_review_ask: 919
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 28
customer_message_count: 8
admin_message_count_total: 27
note_count: 1
customer_word_count: 65
admin_word_count: 474
count_reopens: 0
count_assignments: 2
handling_time_seconds: 5534
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474002853454"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474002853454?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-21T10:21:24Z"
seconds_from_ask_to_review: 22026
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474000257480 — LahReux Arts ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474000257480?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474002853454?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://tinstz-j2.myshopify.com)

## Overview
- **Merchant:** Kimberly Graham — `kimberlysalvador1@gmail.com` (personal address on a free email provider)
- **Store:** tinstz-j2.myshopify.com · 🌍 Sacramento, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2026-04-17

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-21 03:53:40 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 3

## Summary
Kimberly just installed the Notify Me app and needed guidance on setting up back-in-stock notifications and pre-order features. The support agent proactively moved her wishlist button to the header, and attempted to verify her Rhysand print pre-order product page, but could not access it as it appeared unpublished or unavailable. The pre-order check remained unresolved when the conversation closed.

> "Of course! Also can you check that my Rhysand print preorder looks good?"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-21 03:57:37 | +0s | — |
| Handed to human (Rick) | 2026-04-21 03:57:38 | +1s | +0s |
| First reply to customer | 2026-04-21 03:58:59 | +1m 22s | +1m 21s |
| Review requested by Rick | 2026-04-21 04:14:18 | +16m 41s | +16m 40s |
| Conversation closed | 2026-04-24 04:45:46 | +3d 0h | +3d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-21 10:21:24 | +6h 23m | +6h 23m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Back-in-stock button conditions | Merchant needed to understand how to set up the Notify Me button for a product she wanted to create hype around. | yes |
| 2 | How-To / Setup | Wishlist button placement | Agent proactively offered and completed moving the wishlist access button to the header as a heart icon. | yes |
| 3 | Technical Bug | Pre-order product page not accessible | Merchant asked the agent to verify that her Rhysand print pre-order product page looked correct. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +16m 41s after conversation start (+16m 40s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-21 10:21:24 UTC
- **Time from ask to review publish:** +6h 7m
- **Time from conversation start to publish:** +6h 23m
- **Match method:** `ok`
- **Shop name on review:** LahReux Arts
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 28 (8 customer, 27 admin)
- **Internal notes:** 1
- **Word count:** customer 65, admins 474
- **Total handling time (Intercom):** +1h 32m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer showed strong positive sentiment and high effort while interacting with the teammate, who provided high-quality, helpful support and completed requests promptly.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-order product page was inaccessible to the support agent despite the merchant reporting it as active, leaving the pre-order setup unverified

## Full transcript
<details>
<summary>Click to expand — 28 messages</summary>

**[2026-04-21 03:57:37] user/Kimberly Graham [source]**

> I just installed Notify Me

**[2026-04-21 03:57:38] admin/Mo Ramez [note]**

> shopify_domain: tinstz-j2.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-21 03:58:59] admin/Rick**

> Hi Kimberly, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-21 03:59:03] admin/Rick**

> The Notify Me button shows only if these 3 conditions are met:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
>  You can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
>  [Image]
>  Could you give this a try on one of your products and let me know how it looks on your end?
>  I’ll be here to double-check everything once you’re ready. 🙏

**[2026-04-21 04:00:28] user/Kimberly Graham**

> Going to try one one product that I want to create hype with

**[2026-04-21 04:01:03] admin/Rick**

> Awesome!
>  Let me know how it goes 😉

**[2026-04-21 04:01:21] admin/Rick**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-04-21 04:02:46] admin/Rick**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-04-21 04:12:09] user/Kimberly Graham**

> Yes please

**[2026-04-21 04:12:48] admin/Rick**

> I'm on it ..
>  [Image]

**[2026-04-21 04:13:02] admin/Rick**

> Also, while I get that done, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-04-21 04:13:58] user/Kimberly Graham**

> Sure

**[2026-04-21 04:14:18] admin/Rick**

> Thankssss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-04-21 04:19:33] user/Kimberly Graham**

> Of course! Also can you check that my Rhysand print preorder looks good?

**[2026-04-21 04:21:32] admin/Rick**

> Wow! I appreciate your kindness, Kimberly 😍 ﻿Can't wait to read your kind words.

**[2026-04-21 04:21:45] admin/Rick**

> Sure, thing!
>  Done with the wishlist access button ✅

**[2026-04-21 04:21:52] admin/Rick**

> Checking on the preorder item ...

**[2026-04-21 04:24:30] admin/Rick**

> Seems like I'm not able to open the preorder product's page:
>  [Image]
>  Did you draft the product in your admin panel?

**[2026-04-21 04:26:06] user/Kimberly Graham**

> Hmm I thought I published it

**[2026-04-21 04:27:45] admin/Rick**

> Doesn't seem like it 🤔
>  Would you please check again and let me know how it goes?

**[2026-04-21 04:29:30] user/Kimberly Graham**

> Hmm it says Active. I just exited the template. Can you see if it shows now?

**[2026-04-21 04:37:57] admin/Rick**

> Sure! Checking ...

**[2026-04-21 04:42:54] admin/Rick**

> Still the same ..
>  [Image]

**[2026-04-21 04:43:05] admin/Rick**

> It's this product, correct?
>  https://lahreux-arts.myshopify.com/products/rhysand-watercolor-print-5-7?variant=44521462628438&amp;is_shop_owner=true

**[2026-04-21 04:43:49] user/Kimberly Graham**

> I just updated the listing again with more details

**[2026-04-21 04:45:44] admin/Rick**

> Still the same for me :/
>  Are you certain that the product is in fact active and published?

**[2026-04-24 04:45:46] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-04-24 04:45:47] bot/Luna**

> [Conversation Rating Request]

</details>
