---
conversation_id: "215474356996495"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474356996495?sidebar_tab=details&view=List"
shopify_domain: "mcm014-hr.myshopify.com"
shopify_url: "https://mcm014-hr.myshopify.com"
company_name: "Ambition"
is_vip: false
app: "Notify Me!"
app_source: "review_ticket"
intercom_brand_tag: "Customer Support"
created_at: "2026-05-19T04:30:01Z"
closed_at: "2026-05-19T06:03:58Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "NZL"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Rick"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Tyler Kopara"
customer_email: "ambitionvelour@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 299
seconds_to_first_admin_reply: 299
seconds_from_start_to_review_ask: 2294
seconds_from_handoff_to_review_ask: 1995
seconds_from_first_reply_to_review_ask: 1995
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 14
customer_message_count: 4
admin_message_count_total: 17
note_count: 1
customer_word_count: 136
admin_word_count: 449
count_reopens: 0
count_assignments: 2
handling_time_seconds: 4736
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474359484109"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474359484109?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-19T10:29:44Z"
seconds_from_ask_to_review: 19289
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474356996495 — Ambition ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474356996495?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474359484109?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://mcm014-hr.myshopify.com)

## Overview
- **Merchant:** Tyler Kopara — `ambitionvelour@gmail.com` (personal address on a free email provider)
- **Store:** mcm014-hr.myshopify.com · 🌍 Wellington, Wellington Region, New Zealand
- **App:** Notify Me! *(inferred from review ticket — Intercom brand tag was "Customer Support")*
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** NZD
- **Store created on Shopify:** 2026-04-26

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-19 04:28:22 UTC
- **Install to conversation start:** 1 minute before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1
- **Wishlist items count:** 1

## Summary
Tyler Kopara had just installed the Notify Me app and was greeted by support agent Rick who proactively reviewed the widget setup. Rick suggested and then implemented moving the wishlist icon to the header as a heart icon and applied additional styling customizations. Tyler was satisfied with the results and agreed to leave a review.

> "Everything looks much cleaner now and I'm happy with the experience so far. I'll definitely leave a review for you guys 😊"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-19 04:30:01 | +0s | — |
| Handed to human (Rick) | 2026-05-19 04:35:00 | +4m 59s | +0s |
| First reply to customer | 2026-05-19 04:35:00 | +4m 59s | +0s |
| Review requested by Rick | 2026-05-19 05:08:15 | +38m 14s | +33m 15s |
| Conversation closed | 2026-05-19 06:03:58 | +1h 33m | +1h 28m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-19 10:29:44 | +5h 59m | +5h 54m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget placement and styling | The merchant accepted a proactive suggestion to move the wishlist icon to the header as a heart icon and harmonize button styling across the store. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +38m 14s after conversation start (+33m 15s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-19 10:29:44 UTC
- **Time from ask to review publish:** +5h 21m
- **Time from conversation start to publish:** +5h 59m
- **Match method:** `manual`
- **Shop name on review:** STEPUP MOTORSPORTS
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Great support experience overall. The team was quick to respond, very professional, and genuinely helpful throughout the process. They helped improve the integration and customized parts of the widget so it matched the branding and aesthetic of my store much better. Everything feels cleaner, more premium, and better integrated now. Really appreciate the attention to detail and fast support. Definitely recommend

## Statistics
- **Messages:** 14 (4 customer, 17 admin)
- **Internal notes:** 1
- **Word count:** customer 136, admins 449
- **Total handling time (Intercom):** +1h 18m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 1 (Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
  - Remark: "Rick was extremely helpful, professional, and responsive throughout the entire process. He answered all my questions clearly and provided great customer support. Really appreciate the positive experience and assistance. Highly recommend."

## Related conversations (referenced in transcript)
- 215474359484109

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 14 messages</summary>

**[2026-05-19 04:30:01] user/Tyler Kopara [source]**

> I just installed Notify Me

**[2026-05-19 04:35:00] admin/Rick**

> Hi Tyler, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-19 04:35:22] admin/Rick**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop:
>  [Image]

**[2026-05-19 04:35:27] admin/Rick**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-05-19 04:35:32] admin/Rick**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-05-19 04:42:17] user/Tyler Kopara**

> Hey Rick, Thanks for reaching out and for the feedback, I appreciate it 😊 Yeah, I think moving the wishlist icon into the header as a heart icon would fit the store much better. Feel free to go ahead with the change. Thanks again 🤝 ​

**[2026-05-19 04:55:32] admin/Rick**

> Thanks for getting back to me, Tyler!
> 
>  My pleasure 😇 I just took care of that. I also applied some customizations to the other buttons so everything looks more harmonious now. I'll attach a screenshot so you can see how it looks on the frontend now!
>  [Image]
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
>  Looking forward to your response,

**[2026-05-19 04:58:39] user/Tyler Kopara**

> Hey Rick, I just checked it out and honestly it looks much cleaner now. The customization fits the branding and overall aesthetic of the store really well. I appreciate you taking the time to improve the layout and button styling 🤝 Everything looks good on my end. ​

**[2026-05-19 05:08:15] admin/Rick**

> Awesomeeeee 😍
>  I'm glad you liked the output!
> 
>  My absolute pleasure, my friend 😇 You're more than welcome! Is there anything else I can assist you with at the moment?
>  Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-19 05:16:00] user/Tyler Kopara**

> Honestly, I appreciate the support and the improvements you made to the store 🙏🏻 Everything looks much cleaner now and I’m happy with the experience so far. I’ll definitely leave a review for you guys 😊 ​

**[2026-05-19 06:03:19] admin/Rick**

> Wow! I appreciate your kindness, Tyler 😍 ﻿Can't wait to read your kind words!
> 
>  It's been a pleasure helping you out. Wish you the best with the store 🤗
>  It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  Best Regards,

**[2026-05-19 06:04:09] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-05-19 06:04:09] bot/Luna**

> [Conversation Rating Request]

**[2026-05-19 10:49:40] admin/Rick [note]**

> They submitted the review under their other store's name:
>  STEPUP MOTORSPORTS
>  https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474359484109?sidebar_tab=details&amp;view=List
> 
>  But we don't have the company in Intercom, and I couldn't find the other company's website :/

</details>
