---
conversation_id: "215474375054325"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474375054325?view=List"
shopify_domain: "489cf7.myshopify.com"
shopify_url: "https://489cf7.myshopify.com"
company_name: "Palettparadiset - Fröer, palettblad & torkade blommor online"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-20T09:15:50Z"
closed_at: "2026-05-20T12:05:43Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "SWE"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Pearl"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Erica Nilsson"
customer_email: "ericanilsson83@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 74
seconds_from_start_to_review_ask: 8925
seconds_from_handoff_to_review_ask: 8924
seconds_from_first_reply_to_review_ask: 8851
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 68
customer_message_count: 32
admin_message_count_total: 36
note_count: 1
customer_word_count: 268
admin_word_count: 539
count_reopens: 0
count_assignments: 2
handling_time_seconds: 10166
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474381687299"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474381687299?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-20T18:23:28Z"
seconds_from_ask_to_review: 23933
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474375054325 — Palettparadiset - Fröer, palettblad & torkade blommor online ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474375054325?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474381687299?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://489cf7.myshopify.com)

## Overview
- **Merchant:** Erica Nilsson — `ericanilsson83@gmail.com` (personal address on a free email provider)
- **Store:** 489cf7.myshopify.com · 🌍 Kalmar, Kalmar, Sweden
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** SEK
- **Store created on Shopify:** 2023-06-04

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-05-20 09:09:10 UTC
- **Install to conversation start:** 6 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 10
- **Wishlist items count:** 8

## Summary
Merchant Erica Nilsson had just installed the Notify Me app and reached out for setup help. Agent Pearl proactively reviewed the widgets, then customized button colors, the wishlist header icon placement, confirmation message text (in Swedish), and mobile layout at the merchant's request. Most issues were resolved during the session, with only the heart icon color left as a pending decision by the merchant.

> "no worries I am only greatful for your help! I do other thing while you help me."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 09:15:50 | +0s | — |
| Handed to human (Pearl) | 2026-05-20 09:15:51 | +1s | +0s |
| First reply to customer | 2026-05-20 09:17:04 | +1m 14s | +1m 13s |
| Review requested by Pearl | 2026-05-20 11:44:35 | +2h 28m | +2h 28m |
| Conversation closed | 2026-05-20 12:05:43 | +2h 49m | +2h 49m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-20 18:23:28 | +9h 7m | +9h 7m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button color customization | Merchant wanted the sold-out, middle, and wishlist buttons styled with specific custom colors and hover effects. | yes |
| 2 | How-To / Setup | Wishlist icon placement in header | Merchant agreed to move the wishlist access button from the bottom left corner to the header as a heart icon. | yes |
| 3 | How-To / Setup | Confirmation message text and color customization | Merchant wanted the confirmation message customized with store theme colors and Swedish text. | yes |
| 4 | Technical Bug | Mobile layout overlap and icon sizing | Merchant reported the magnifying glass overlapping the logo and uneven box sizes on mobile. | yes |
| 5 | Feature Request | Heart icon color change | Merchant asked if the wishlist heart icon could be changed to pink (#ebb4c6). | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +2h 28m after conversation start (+2h 28m after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-20 18:23:28 UTC
- **Time from ask to review publish:** +6h 38m
- **Time from conversation start to publish:** +9h 7m
- **Match method:** `ok`
- **Shop name on review:** Palettparadiset - Fröer, palettblad & torkade blommor online
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Great app with very helpful support. Pearl helped me quickly and professionally, and the app now works well on my store. I also appreciate the useful updates and improvements. Highly recommended.

## Statistics
- **Messages:** 68 (32 customer, 36 admin)
- **Internal notes:** 1
- **Word count:** customer 268, admins 539
- **Total handling time (Intercom):** +2h 49m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (CJ, Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Attachments referenced in transcript
- `Screenshot 2026-05-20 at 12.52.35 PM.png`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 68 messages</summary>

**[2026-05-20 09:15:50] user/Erica Nilsson [source]**

> I just installed Notify Me

**[2026-05-20 09:15:51] admin/CJ [note]**

> shopify_domain: 489cf7.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-20 09:17:04] admin/Pearl**

> Hi Erica, ﻿​﻿
>  Welcome to Notify Me! This is Pearl from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-20 09:22:23] admin/Pearl**

> Notify Me &amp; Wishlist buttons seem to be perfectly set up, and they already match your beautiful shop.
>  [Image]

**[2026-05-20 09:24:35] admin/Pearl**

> Detta meddelande togs bort

**[2026-05-20 09:25:19] admin/Pearl**

> Here is a suggestion to make it stand out more, absolutely free of charge:
> 
>  [Attachment: "Screenshot 2026-05-20 at 12.52.35 PM.png"]

**[2026-05-20 09:26:00] user/Erica Nilsson**

> Hi Pearl, I can not see what you just send

**[2026-05-20 09:27:19] admin/Pearl**

> Hey, thanks for getting back to me :)
>  How about this screenshot?
>  [Image]

**[2026-05-20 09:27:37] user/Erica Nilsson**

> yes, I can see now

**[2026-05-20 09:27:52] admin/Pearl**

> Great :)
>  What do you think?

**[2026-05-20 09:28:18] user/Erica Nilsson**

> but I do not know how to do that

**[2026-05-20 09:28:34] admin/Pearl**

> Oh, I can apply it for you in no time

**[2026-05-20 09:29:01] user/Erica Nilsson**

> Thank you very much. But I would like another colour than black and grey please

**[2026-05-20 09:29:25] admin/Pearl**

> You are very welcome :)
>  Of course. Can you let me know what color you have in mind please?

**[2026-05-20 09:32:34] user/Erica Nilsson**

> sold out buttom: #9A9398 and text white and the one in the middle #2F262D text: white Hover: #3A2E36 And whishlist: Bakground: #FFF9FC Text: #2F262D Border: 1px solid #EFC9DB Hover background: #FDF1F7

**[2026-05-20 09:32:43] user/Erica Nilsson**

> :)

**[2026-05-20 09:34:10] user/Erica Nilsson**

> I will be back later, going out for lunch now.

**[2026-05-20 09:34:48] admin/Pearl**

> Got it. I am going to work on it for you!

**[2026-05-20 09:35:04] admin/Pearl**

> Sure thing. You can check the updates here.
>  Bon appetite!

**[2026-05-20 09:52:50] admin/Pearl**

> Hey Erica, just a quick update. Kindly check when you get back please:
>  https://palettparadiset.se/products/anastas-stickling?variant=46802900517198

**[2026-05-20 09:53:43] admin/Pearl**

> Also, quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image]

**[2026-05-20 10:51:01] user/Erica Nilsson**

> Hello again.

**[2026-05-20 10:51:22] admin/Pearl**

> Hi :)

**[2026-05-20 10:51:36] user/Erica Nilsson**

> Yes, if you think it wilkl make it better for me then please do it

**[2026-05-20 10:52:04] admin/Pearl**

> [GIF]

**[2026-05-20 10:52:32] user/Erica Nilsson**

> 😂

**[2026-05-20 10:53:07] user/Erica Nilsson**

> thank you very much! 💐

**[2026-05-20 10:54:29] user/Erica Nilsson**

> [Image] can it be in one line?

**[2026-05-20 10:55:18] admin/Pearl**

> Yea, its a work in progress.
>  I am trying to find the perfect spot and also make sure it appears nicely on both mobile and desktop👍

**[2026-05-20 10:55:35] user/Erica Nilsson**

> Great 🤩

**[2026-05-20 11:03:12] admin/Pearl**

> Sorry, this is taking longer than expected :)
>  While I try to adjust it, I also noticed this is how your confirmation message appears:
>  [Image]

**[2026-05-20 11:03:24] admin/Pearl**

> Would you like me to customize it so it matches the store theme colors?

**[2026-05-20 11:05:33] user/Erica Nilsson**

> no worries I am only greatful for your help! I do other thing while you help me. Yes I would like to customize the text and colour

**[2026-05-20 11:06:42] admin/Pearl**

> Thank you for bearing with me :)
>  Great, I will show you the result here.

**[2026-05-20 11:07:53] user/Erica Nilsson**

> The text: Tack! Vi meddelar dig när den är tillbaka.

**[2026-05-20 11:08:41] admin/Pearl**

> 👍✨

**[2026-05-20 11:33:51] admin/Pearl**

> Hey Erica!
>  Thank you so much for your patience.
>  This is how the Wishlist is added in the header now on different screen sizes:
>  [Image] [Image] [Image]

**[2026-05-20 11:33:59] admin/Pearl**

> Does it look good?

**[2026-05-20 11:35:13] user/Erica Nilsson**

> for the mobilephone it looks strange?!

**[2026-05-20 11:35:41] admin/Pearl**

> I can see what you mean. Would you like me to adjust the spacing? Also, here is the confirmation message customization:
>  [Image]

**[2026-05-20 11:36:10] user/Erica Nilsson**

> The magnifying glass is overlapping the logo.

**[2026-05-20 11:37:47] user/Erica Nilsson**

> yes please

**[2026-05-20 11:39:35] user/Erica Nilsson**

> [Image] and also this on mobilephone. The boxes need to be the same size

**[2026-05-20 11:40:18] admin/Pearl**

> This is how I see it on mobile:
>  [Image]

**[2026-05-20 11:41:31] user/Erica Nilsson**

> can you look at Colorful duckfoot rosa sport

**[2026-05-20 11:42:42] user/Erica Nilsson**

> yes, you are right, it looks correct now

**[2026-05-20 11:43:14] admin/Pearl**

> Glad to hear that!
>  Let me work on adjusting the icons in the mobile view.

**[2026-05-20 11:43:27] admin/Pearl**

> Also, I was wondering, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-20 11:43:41] user/Erica Nilsson**

> yes

**[2026-05-20 11:44:35] admin/Pearl**

> Thank you :)
>  Can you make me happy by leaving a review? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-20 11:45:26] user/Erica Nilsson**

> Of course :)

**[2026-05-20 11:47:21] user/Erica Nilsson**

> Great app with very helpful support. Pearl helped me quickly and professionally, and the app now works well on my store. I also appreciate the useful updates and improvements. Highly recommended.

**[2026-05-20 11:47:40] user/Erica Nilsson**

> done 😃👍

**[2026-05-20 11:47:49] admin/Pearl**

> It means the world💓
>  May I ask if you wrote it via the link I sent above?🥹

**[2026-05-20 11:48:07] user/Erica Nilsson**

> yes I did

**[2026-05-20 11:48:24] admin/Pearl**

> I truly appreciate your support and kindness😍

**[2026-05-20 11:48:37] user/Erica Nilsson**

> thanks to you!

**[2026-05-20 11:48:54] admin/Pearl**

> [GIF]

**[2026-05-20 11:59:56] admin/Pearl**

> Can you check now please?
>  [Image]

**[2026-05-20 12:00:34] user/Erica Nilsson**

> It looks good! Can you do the heart pink?

**[2026-05-20 12:00:43] user/Erica Nilsson**

> #ebb4c6

**[2026-05-20 12:01:05] user/Erica Nilsson**

> Will it look good?

**[2026-05-20 12:02:07] admin/Pearl**

> Happy to hear that!
>  Umm, I added a pink hover affect on desktop like the other icons.
>  I can change it to pink on mobile or let me know if you would like it to be always pink on every screen.

**[2026-05-20 12:03:20] user/Erica Nilsson**

> ok, I will think about! Thank you for or your help!

**[2026-05-20 12:04:57] admin/Pearl**

> My absolute pleasure!
>  Please feel free to reach out any time :)

**[2026-05-20 12:05:37] admin/Pearl**

> Thanks for being the best.
>  Have a lovely rest of your day!

**[2026-05-20 12:05:54] bot/Luna**

> Help Pearl understand how they’re doing:

**[2026-05-20 12:05:55] bot/Luna**

> [Conversation Rating Request]

</details>
