---
conversation_id: "215474208999277"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474208999277"
shopify_domain: "decoandlemon.myshopify.com"
shopify_url: "https://decoandlemon.myshopify.com"
company_name: "Decoandlemon"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-07T10:26:06Z"
closed_at: "2026-05-07T11:08:12Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Spain"
region_source: "company_country"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Deco and Lemon"
customer_email: "decoandlemon@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 153
seconds_from_start_to_review_ask: 2004
seconds_from_handoff_to_review_ask: 2003
seconds_from_first_reply_to_review_ask: 1851
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 43
customer_message_count: 18
admin_message_count_total: 24
note_count: 2
customer_word_count: 72
admin_word_count: 287
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2499
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474215225067"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474215225067"
review_rating: 5
review_posted_at: "2026-05-07T18:19:22Z"
seconds_from_ask_to_review: 26392
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474208999277 — Decoandlemon ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474208999277)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474215225067)  ·  🔗 [Visit Shopify store](https://decoandlemon.myshopify.com)

## Overview
- **Merchant:** Deco and Lemon — `decoandlemon@gmail.com` (personal address on a free email provider)
- **Store:** decoandlemon.myshopify.com · 🌍 Callosa de Segura, Valencia, Spain
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Advanced
- **Currency:** EUR
- **Store created on Shopify:** 2025-05-28

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-05-07 10:17:44 UTC
- **Install to conversation start:** 8 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 341

## Summary
The merchant from Deco and Lemon had just installed the Notify Me app and reached out for setup assistance. Agent Stella proactively reviewed the widget, resized the button to better fit the store, hid the original out-of-stock button and replaced it with the Notify Me button, and also fixed the button size on mobile. All issues were resolved to the merchant's satisfaction, and the merchant agreed to leave a 5-star review.

> "Can the original "out of stock" button be hidden and replaced with yours?"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-07 10:26:06 | +0s | — |
| Handed to human (Stella) | 2026-05-07 10:26:07 | +1s | +0s |
| First reply to customer | 2026-05-07 10:28:39 | +2m 33s | +2m 32s |
| Review requested by Stella | 2026-05-07 10:59:30 | +33m 24s | +33m 23s |
| Conversation closed | 2026-05-07 11:08:12 | +42m 6s | +42m 5s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-07 18:19:22 | +7h 53m | +7h 53m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button size too small | The merchant needed the Notify Me button to be larger and better styled on the storefront. | yes |
| 2 | How-To / Setup | Hide original out-of-stock button | The merchant asked whether the original out-of-stock button could be hidden and replaced with the Notify Me button. | yes |
| 3 | Technical Bug | Button too small on mobile | The merchant noticed the button appeared too small on the mobile version and asked for it to be made bigger. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +33m 24s after conversation start (+33m 23s after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-07 18:19:22 UTC
- **Time from ask to review publish:** +7h 19m
- **Time from conversation start to publish:** +7h 53m
- **Match method:** `ok`
- **Shop name on review:** Decoandlemon
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Great app and great customer service from Stella. Thanks.

## Statistics
- **Messages:** 43 (18 customer, 24 admin)
- **Internal notes:** 2
- **Word count:** customer 72, admins 287
- **Total handling time (Intercom):** +41m 39s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who promptly fixed product issues and received multiple confirmations of satisfaction.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 43 messages</summary>

**[2026-05-07 10:26:06] user/Deco and Lemon [source]**

> I just installed Notify Me

**[2026-05-07 10:26:07] admin/Mo Ramez [note]**

> shopify_domain: decoandlemon.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-07 10:28:39] admin/Stella**

> Este mensaje fue eliminado

**[2026-05-07 10:28:56] admin/Stella**

> Hi there,
>  Welcome to Notify Me! This is Stella from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-07 10:35:16] admin/Stella**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  [Image]

**[2026-05-07 10:35:27] admin/Stella**

> The button looks so small! Let me fix it real quick. :)

**[2026-05-07 10:39:53] user/Deco and Lemon**

> hi!

**[2026-05-07 10:39:56] user/Deco and Lemon**

> ok

**[2026-05-07 10:40:00] user/Deco and Lemon**

> can you fix it?

**[2026-05-07 10:40:53] admin/Stella**

> Yes! I'm working in it right now!
>  [GIF]

**[2026-05-07 10:41:45] user/Deco and Lemon**

> thanks!

**[2026-05-07 10:43:20] admin/Stella**

> What do you think about this?
>  [Image]

**[2026-05-07 10:44:17] user/Deco and Lemon**

> perfect!

**[2026-05-07 10:45:06] user/Deco and Lemon**

> Can the original “out of stock” button be hidden and replaced with yours? ​

**[2026-05-07 10:45:24] admin/Stella**

> Of course! Let me work on that!

**[2026-05-07 10:45:50] user/Deco and Lemon**

> ok!

**[2026-05-07 10:50:29] admin/Stella [note]**

> width: 100% !important;
>  border-radius: 4px !important;
>  padding: 12px 20px !important;
>  height: auto !important;
>  display: block !important;

**[2026-05-07 10:51:28] admin/Stella**

> And done! 🥳

**[2026-05-07 10:51:34] admin/Stella**

> Could you please check how it looks?

**[2026-05-07 10:52:19] user/Deco and Lemon**

> its perfect now thanks

**[2026-05-07 10:52:43] user/Deco and Lemon**

> Lastly, I noticed that the button looks a bit small on the mobile version. Could it be made a little bigger? ​

**[2026-05-07 10:53:00] admin/Stella**

> Glad to hear that!
>  Let me check it.

**[2026-05-07 10:53:16] user/Deco and Lemon**

> ok

**[2026-05-07 10:57:33] admin/Stella**

> Just fixed it on mobile. Could you please let me know how it looks?

**[2026-05-07 10:58:06] user/Deco and Lemon**

> Its perfect now

**[2026-05-07 10:58:11] user/Deco and Lemon**

> thank you very much

**[2026-05-07 10:58:33] admin/Stella**

> My pleasure! 😊

**[2026-05-07 10:58:38] admin/Stella**

> Is there anything else I can help with?

**[2026-05-07 10:58:49] user/Deco and Lemon**

> thats all

**[2026-05-07 10:58:54] user/Deco and Lemon**

> thanks! 😊

**[2026-05-07 10:59:25] admin/Stella**

> It was my pleasure!

**[2026-05-07 10:59:30] admin/Stella**

> By the way, if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹

**[2026-05-07 10:59:47] user/Deco and Lemon**

> yes, sure

**[2026-05-07 11:00:22] admin/Stella**

> Aw, thanks! ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers and it will be so valuable to us.
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  [Image]

**[2026-05-07 11:00:49] user/Deco and Lemon**

> ok, ill doit

**[2026-05-07 11:01:06] admin/Stella**

> Thank you soo much! 😃

**[2026-05-07 11:01:26] admin/Stella**

> Is it a 5 star? 🙈

**[2026-05-07 11:02:06] user/Deco and Lemon**

> yes

**[2026-05-07 11:04:16] admin/Stella**

> You are a peach! 🩷
>  Thank you so much for your kindness (:
>  I look forward to reading it 🥹

**[2026-05-07 11:06:41] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you got any questions or issues!😉

**[2026-05-07 11:08:11] admin/Stella**

> Have a great day ahead!🌟

**[2026-05-07 11:08:23] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-05-07 11:08:23] bot/Luna**

> [Conversation Rating Request]

</details>
