---
conversation_id: "215474350424968"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474350424968"
shopify_domain: "goiacl.myshopify.com"
shopify_url: "https://goiacl.myshopify.com"
company_name: "Goia"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-18T16:54:42Z"
closed_at: "2026-05-19T15:00:11Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "Spanish"
region: "CHL"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Sam"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Goia SpA 77.466.525-0"
customer_email: "hola@goia.cl"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 105
seconds_to_first_admin_reply: 105
seconds_from_start_to_review_ask: 6026
seconds_from_handoff_to_review_ask: 5921
seconds_from_first_reply_to_review_ask: 5921
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 61
customer_message_count: 24
admin_message_count_total: 36
note_count: 1
customer_word_count: 154
admin_word_count: 340
count_reopens: 0
count_assignments: 6
handling_time_seconds: 5224
sla_name: "Free Chats First 15min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474356317278"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474356317278"
review_rating: 5
review_posted_at: "2026-05-19T02:18:39Z"
seconds_from_ask_to_review: 27811
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474350424968 — Goia ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474350424968)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474356317278)  ·  🔗 [Visit Shopify store](https://goiacl.myshopify.com)

## Overview
- **Merchant:** Goia SpA 77.466.525-0 — `hola@goia.cl` (personal business email (likely the founder or a named employee))
- **Store:** goiacl.myshopify.com · 🌍 Santiago, Santiago Metropolitan, Chile
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** Spanish

## Store profile
- **Shopify plan:** Grow
- **Currency:** CLP
- **Store created on Shopify:** 2019-01-03
- **Public review score (StoreLeads):** 5.0 (4 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-18 16:42:56 UTC
- **Install to conversation start:** 11 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 4

## Summary
The merchant from Goia SpA needed help activating the free Lite plan, which was not displaying correctly due to a UI glitch that the agent resolved. They also requested UI customizations (wishlist button placement, button colors, rounded corners) and asked about email data access and Klaviyo integration availability on the free plan.

> "justo no me aparece el boton"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-18 16:54:42 | +0s | — |
| Handed to human (Sam) | 2026-05-18 16:56:27 | +1m 45s | +0s |
| First reply to customer | 2026-05-18 16:56:27 | +1m 45s | +0s |
| Review requested by Sam | 2026-05-18 18:35:08 | +1h 40m | +1h 38m |
| Conversation closed | 2026-05-19 15:00:11 | +22h 5m | +22h 3m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-19 02:18:39 | +9h 23m | +9h 22m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Activating free plan | The merchant asked how to select and activate the free Lite plan. | yes |
| 2 | Technical Bug | Plan selection button not displaying | The button to select the free plan was not appearing on the plans page. | yes |
| 3 | How-To / Setup | Wishlist widget placement and customization | The merchant asked if the wishlist button could be moved to the header near the cart and if button colors and styles could be customized. | yes |
| 4 | How-To / Setup | Customer email data access on free plan | The merchant asked whether customer emails from wishlists are accessible on the free plan. | yes |
| 5 | Integration | Klaviyo integration availability | The merchant asked if Klaviyo integration is available on the free plan. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The Luna bot greeted the merchant, attempted to gather details before escalating, and routed the conversation to a human agent upon the merchant's explicit request.

## Review request
- **Asked:** Yes — +1h 40m after conversation start (+1h 38m after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-19 02:18:39 UTC
- **Time from ask to review publish:** +7h 43m
- **Time from conversation start to publish:** +9h 23m
- **Match method:** `ok`
- **Shop name on review:** Goia
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Recibí ayuda rápidamente para personalizar todo y que mi app quedara funcionando como a mi me gustaba. Muy agradecida.

## Statistics
- **Messages:** 61 (24 customer, 36 admin)
- **Internal notes:** 1
- **Word count:** customer 154, admins 340
- **Total handling time (Intercom):** +1h 27m
- **Reopens:** 0
- **Assignments:** 6
- **SLA:** Free Chats First 15min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Expected reply time sent
- **Topics:** NM - Asked for review, Urgency 3

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Customer email data not accessible on free plan
- Klaviyo integration only available on Rocket plan and higher

## Full transcript
<details>
<summary>Click to expand — 61 messages</summary>

**[2026-05-18 16:54:42] user/Goia SpA 77.466.525-0 [source]**

> hola, quiero usar el plan free. como lo selecciono?

**[2026-05-18 16:54:54] bot/Luna**

> Hola, gracias por contactarnos. ¿Quieres que te conecte con un agente humano para ayudarte con el plan free? O si prefieres, puedes contarme más detalles y seguimos trabajando juntos para encontrar la mejor opción para ti.

**[2026-05-18 16:55:10] user/Goia SpA 77.466.525-0**

> conectame con un humano

**[2026-05-18 16:55:14] bot/Luna**

> Claro, te conectaré con alguien de nuestro equipo. Mientras tanto, ¿podrías contarme un poco más sobre lo que necesitas para que puedan ayudarte mejor?

**[2026-05-18 16:55:48] bot/Luna**

> Vamos a conectarte con el equipo. ​ Solo, ¿cuál opción se aplica mejor a tu motivo para contactarnos hoy?

**[2026-05-18 16:56:15] user/Goia SpA 77.466.525-0**

> Tengo una pregunta

**[2026-05-18 16:56:16] bot/Luna**

> Gracias, te he asignado al equipo. ✋🏻 ​ Mientras tanto, ¿podrías añadir más detalles y ejemplos? (por ejemplo, capturas de pantalla y URLs relevantes) Esto ayudará a que nuestros compañeros entiendan y te asistan más rápido. ​ También, por favor ayúdanos a entender tu experiencia con mi ayuda como agente de IA:

**[2026-05-18 16:56:16] bot/Luna**

> [Conversation Rating Request]

**[2026-05-18 16:56:17] bot/Luna [channel_and_reply_time_expectation]**

> El equipo se pondrá en contacto contigo. Nuestro tiempo de respuesta habitual es de unas horas. Las respuestas te llegarán aquí y a hola@goia.cl.

**[2026-05-18 16:56:27] admin/Sam**

> Hi there,
>  This is Sam here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-18 16:57:00] user/Goia SpA 77.466.525-0**

> Hola Sam! Cómo activo el plan Lite free?

**[2026-05-18 16:57:42] admin/Sam**

> You can select it here:
>  [Image]

**[2026-05-18 16:57:52] admin/Sam**

> Does that help?

**[2026-05-18 16:58:02] user/Goia SpA 77.466.525-0**

> [Image] justo no me aparece el boton

**[2026-05-18 16:58:35] admin/Sam**

> Could you please share a full screenshot with me?

**[2026-05-18 16:59:23] user/Goia SpA 77.466.525-0**

> [Image]

**[2026-05-18 17:03:16] admin/Sam**

> Thanks you. It seems like the plans page display is glitching.

**[2026-05-18 17:03:19] admin/Sam**

> I just made some adjustments. Would you please refresh the page and try again?

**[2026-05-18 17:05:13] user/Goia SpA 77.466.525-0**

> ahi al parecer estoy dentro

**[2026-05-18 17:05:39] admin/Sam**

> Great!

**[2026-05-18 17:05:46] admin/Sam**

> Anything else I can help with?

**[2026-05-18 17:06:31] user/Goia SpA 77.466.525-0**

> si

**[2026-05-18 17:06:41] user/Goia SpA 77.466.525-0**

> es posible cambiar la ubicacion de la lista de deseos?

**[2026-05-18 17:06:58] user/Goia SpA 77.466.525-0**

> cuando el cliente hace su lista, que acceda a ella desdee arriba? donde esta el carrito?

**[2026-05-18 17:07:12] admin/Sam**

> Sure thing!

**[2026-05-18 17:07:22] admin/Sam**

> Please give me a minute to take care of this.

**[2026-05-18 17:07:53] user/Goia SpA 77.466.525-0**

> gracias

**[2026-05-18 17:08:48] admin/Sam**

> [Image]

**[2026-05-18 17:09:21] user/Goia SpA 77.466.525-0**

> el color de los botones también se puede personalizar?

**[2026-05-18 17:09:53] admin/Sam**

> Sure. What color code should I choose for each?

**[2026-05-18 17:10:48] user/Goia SpA 77.466.525-0**

> me gustaria fondo blanco, letras y recuadro negro, corazon rojo

**[2026-05-18 17:11:31] admin/Sam**

> Alrighty! I need a few minutes to prepare a preview and check with you.

**[2026-05-18 17:12:00] user/Goia SpA 77.466.525-0**

> gracias, por mientras te hago otra pregnta: los correos de los clientes que agregan a la lista, quedan a disposicion?

**[2026-05-18 17:12:33] admin/Sam**

> Yes. They're available here and the details can be seen on paid plans:
> 
>  [Image]

**[2026-05-18 17:12:50] user/Goia SpA 77.466.525-0**

> ah en el plan gratis no?

**[2026-05-18 17:13:24] admin/Sam**

> I'm afraid not.

**[2026-05-18 17:13:32] user/Goia SpA 77.466.525-0**

> ok

**[2026-05-18 17:14:07] user/Goia SpA 77.466.525-0**

> para conectar con klaviyo es o mismo?

**[2026-05-18 17:16:57] admin/Sam**

> Klaviyo integration is available on Rocket plan and higher.

**[2026-05-18 17:18:37] admin/Sam**

> Notify Me app takes care of sending back in stock notifications on its own though, if that's your concern.

**[2026-05-18 17:20:10] admin/Sam [note]**

> button,w-full,cowlendar-add-to-cart-stknm1p1kpq

**[2026-05-18 17:30:03] admin/Sam**

> I've prepared the adjustments you mentioned. Here's a preview:
>  [Image]
>  Should I apply them? 😊

**[2026-05-18 17:50:30] admin/Sam**

> Are we connected?

**[2026-05-18 18:33:52] user/Goia SpA 77.466.525-0**

> hola!

**[2026-05-18 18:33:57] user/Goia SpA 77.466.525-0**

> si, me parece bien!

**[2026-05-18 18:34:01] user/Goia SpA 77.466.525-0**

> muchas gracias

**[2026-05-18 18:35:08] admin/Sam**

> You're welcome. I'll apply the changes now. ✨
>  Also, while I'm doing that...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 😍
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏

**[2026-05-18 18:40:04] user/Goia SpA 77.466.525-0**

> el boton de la lista de deseos (agregar al carrito) puede ser negro? y sin bordes redondeados?

**[2026-05-18 18:45:47] admin/Sam**

> Sure.

**[2026-05-18 18:48:55] admin/Sam**

> Would you check the widget now?

**[2026-05-18 18:52:15] user/Goia SpA 77.466.525-0**

> aparece con angulos rectos pero sigue azul

**[2026-05-18 18:56:45] admin/Sam**

> Would you please refresh and check?
>  [Image]

**[2026-05-18 18:57:10] user/Goia SpA 77.466.525-0**

> listo!!! muchas gracias

**[2026-05-18 18:57:21] admin/Sam**

> My pleasure. 😊🌸

**[2026-05-18 18:57:32] admin/Sam**

> Let me know if you need anything else.

**[2026-05-18 18:58:05] admin/Sam**

> Btw, should I look forward to your kind words in a review?
>  ﻿​﻿﻿​﻿Notify me! | Review Link
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.

**[2026-05-18 19:01:49] user/Goia SpA 77.466.525-0**

> si claroª

**[2026-05-18 19:02:09] admin/Sam**

> Thank you so much! 😍

**[2026-05-18 19:05:08] admin/Sam**

> Since Shopify takes a few days to publish reviews, I'd love to know when you submit it so I can keep in mind to read your feedback once it's published. 🥹🙏

**[2026-05-19 15:00:28] bot/Luna**

> ¿Qué tal estuvo tu conversación con Sam?

**[2026-05-19 15:00:28] bot/Luna**

> [Conversation Rating Request]

</details>
