---
conversation_id: "215474258767151"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474258767151?view=List"
shopify_domain: "nyzwig-xe.myshopify.com"
shopify_url: "https://nyzwig-xe.myshopify.com"
company_name: "TENEZ（テネス）"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T17:19:26Z"
closed_at: "2026-05-11T17:34:24Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "JPN"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Stella"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "大夢 冨田"
customer_email: "info@10ezmanagement.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 91
seconds_to_first_admin_reply: 91
seconds_from_start_to_review_ask: 311
seconds_from_handoff_to_review_ask: 220
seconds_from_first_reply_to_review_ask: 220
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 28
customer_message_count: 11
admin_message_count_total: 12
note_count: 0
customer_word_count: 50
admin_word_count: 191
count_reopens: 4
count_assignments: 3
handling_time_seconds: 837
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474264952934"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474264952934?view=List"
review_rating: 5
review_posted_at: "2026-05-12T02:18:07Z"
seconds_from_ask_to_review: 32010
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474258767151 — TENEZ（テネス） ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474258767151?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474264952934?view=List)  ·  🔗 [Visit Shopify store](https://nyzwig-xe.myshopify.com)

## Overview
- **Merchant:** 大夢 冨田 — `info@10ezmanagement.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** nyzwig-xe.myshopify.com · 🌍 Tokyo, Japan
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** JPY
- **Store created on Shopify:** 2025-08-18

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-05-10 16:37:11 UTC
- **Install to conversation start:** 1 day before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 55
- **Wishlist items count:** 2

## Summary
The merchant initially requested help moving a wishlist notification lower on their store, but by the time a human agent responded, they had resolved the issue themselves and no longer needed assistance. The agent confirmed everything was sorted, then asked the merchant to leave a review, which the merchant agreed to and submitted.

> "I didnt need anything afterall ! its all sorted . thx"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 17:19:26 | +0s | — |
| Handed to human (Stella) | 2026-05-11 17:20:57 | +1m 31s | +0s |
| First reply to customer | 2026-05-11 17:20:57 | +1m 31s | +0s |
| Review requested by Stella | 2026-05-11 17:24:37 | +5m 11s | +3m 40s |
| Conversation closed | 2026-05-11 17:34:24 | +14m 58s | +13m 27s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 02:18:07 | +8h 58m | +8h 57m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist notification position adjustment | The merchant wanted to move a wishlist notification element lower on their store page. | unclear |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +5m 11s after conversation start (+3m 40s after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 02:18:07 UTC
- **Time from ask to review publish:** +8h 53m
- **Time from conversation start to publish:** +8h 58m
- **Match method:** `manual`
- **Shop name on review:** 私のストア
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> very quick and accurate response.

## Statistics
- **Messages:** 28 (11 customer, 12 admin)
- **Internal notes:** 0
- **Word count:** customer 50, admins 191
- **Total handling time (Intercom):** +13m 57s
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer requested advanced customization but later canceled the request, confirming their issue was resolved. The AI Agent and teammate provided helpful, timely support, resulting in a positive customer experience.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** unclear
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 28 messages</summary>

**[2026-05-11 17:19:26] user/大夢 冨田 [source]**

> I need advanced customization

**[2026-05-11 17:19:31] bot/Luna**

> Hi 大夢! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-11 17:19:35] user/大夢 冨田 [open]**

> Back In Stock

**[2026-05-11 17:19:36] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-11 17:19:46] user/大夢 冨田 [open]**

> sorry i meant wishlist

**[2026-05-11 17:19:49] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-11 17:20:04] user/大夢 冨田 [open]**

> can you move the notification a little bit lower

**[2026-05-11 17:20:07] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-11 17:20:23] user/大夢 冨田 [open]**

> no password

**[2026-05-11 17:20:26] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-11 17:20:26] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@10ezmanagement.com.

**[2026-05-11 17:20:52] user/大夢 冨田**

> actually, never mind about it

**[2026-05-11 17:20:57] admin/Stella**

> Hi there,
>  This is Stella here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-11 17:21:19] user/大夢 冨田**

> thank you for your reply!

**[2026-05-11 17:22:01] admin/Stella**

> How can I help today?

**[2026-05-11 17:22:49] user/大夢 冨田**

> I didnt need anything afterall ! its all sorted . thx

**[2026-05-11 17:22:59] admin/Stella**

> Aw glad to hear that! :)

**[2026-05-11 17:23:09] admin/Stella**

> I'm here if you got any other questions or concerns!

**[2026-05-11 17:23:27] admin/Stella**

> Also, before you go would you mind doing me a quick favor? I promise it’ll only take three clicks! but it would help me out A LOT 🥺

**[2026-05-11 17:23:46] user/大夢 冨田**

> what would it be?

**[2026-05-11 17:24:37] admin/Stella**

> I was just wondering if you would be willing to take a few moments to write a review for us?
> 
>  ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to me.
> 
>  If you'd like, you can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
> 
>  [Image]

**[2026-05-11 17:26:14] user/大夢 冨田**

> just submitted

**[2026-05-11 17:26:59] admin/Stella**

> Thank you sooo much!
>  Is it a 5 star? 🙈

**[2026-05-11 17:27:10] user/大夢 冨田**

> yeah

**[2026-05-11 17:27:28] admin/Stella**

> You are a peach! 🩷
>  Thank you so much for your kindness (:
>  I look forward to reading it 🥹

**[2026-05-11 17:34:18] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!
>  Have a great day ahead!🌟

**[2026-05-11 17:34:35] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-05-11 17:34:35] bot/Luna**

> [Conversation Rating Request]

</details>
