---
conversation_id: "215474304237630"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474304237630?view=List"
shopify_domain: "dana-classic-fragrances.myshopify.com"
shopify_url: "https://dana-classic-fragrances.myshopify.com"
company_name: "Dana Classic Fragrances"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-14T14:51:00Z"
closed_at: "2026-05-21T22:53:00Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "9887316"
assignee_name: "Aaron"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Aaron", "Mo Ramez", "Sam", "Stella"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: "Ankit Gupta"
customer_email: "rheld@danaclassics.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 133
seconds_from_start_to_review_ask: 22161
seconds_from_handoff_to_review_ask: 22159
seconds_from_first_reply_to_review_ask: 22028
review_asked: true
review_ask_admin_name: "Aaron"
num_messages: 83
customer_message_count: 34
admin_message_count_total: 40
note_count: 15
customer_word_count: 316
admin_word_count: 704
count_reopens: 0
count_assignments: 2
handling_time_seconds: 26517
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474312255297"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474312255297?view=List"
review_rating: 5
review_posted_at: "2026-05-15T02:18:06Z"
seconds_from_ask_to_review: 19065
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474304237630 — Dana Classic Fragrances ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474304237630?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/9887316/conversation/215474312255297?view=List)  ·  🔗 [Visit Shopify store](https://dana-classic-fragrances.myshopify.com)

## Overview
- **Merchant:** Ankit Gupta — `rheld@danaclassics.com` (personal business email (likely the founder or a named employee))
- **Store:** dana-classic-fragrances.myshopify.com · 🌍 Boydton, Virginia, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** USD
- **Store created on Shopify:** 2019-05-08
- **Public review score (StoreLeads):** 3.33 (3 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-05-14 14:45:07 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 85

## Summary
Merchant Russ (account under Ankit Gupta) needed help integrating the Notify Me button into GemPages brand/collection pages after a new installation. The agent helped him upgrade to the Standard plan to unlock the collection page widget, applied custom CSS to fix button placement and width on both brand and product pages, and resolved a concern about back-in-stock email delivery (emails were going to junk). The session ended with the merchant satisfied and leaving a 5-star review.

> "Review added, Thanks for all the help"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 14:51:00 | +0s | — |
| Handed to human (Aaron) | 2026-05-14 14:51:02 | +2s | +0s |
| First reply to customer | 2026-05-14 14:53:13 | +2m 13s | +2m 11s |
| Review requested by Aaron | 2026-05-14 21:00:21 | +6h 9m | +6h 9m |
| Conversation closed | 2026-05-21 22:53:00 | +7d 8h | +7d 8h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-15 02:18:06 | +11h 27m | +11h 27m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Embed button on GemPages brand pages | Merchant asked how to add the Notify Me button to custom brand/collection pages built in GemPages. | yes |
| 2 | Billing | Plan upgrade to Standard | Merchant needed to upgrade from the Starter plan to Standard to enable the collection page widget. | yes |
| 3 | Technical Bug | Button placement and width off on brand/product pages | Merchant reported that the Notify Me button placement and width were incorrect on brand and product pages after the widget was enabled. | yes |
| 4 | Technical Bug | Back-in-stock email not received | Merchant reported not receiving back-in-stock email notifications, only text notifications. | yes |
| 5 | How-To / Setup | Edit 'Notify Me' button wording on collection pages | Merchant asked how to edit the button label text on collection pages. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +6h 9m after conversation start (+6h 9m after human handoff)
- **Requested by:** Aaron
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-15 02:18:06 UTC
- **Time from ask to review publish:** +5h 17m
- **Time from conversation start to publish:** +11h 27m
- **Match method:** `ok`
- **Shop name on review:** Dana Classic Fragrances
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Aaron from Notify Me!, Was great helping with the set-up details for the app Looking forward to the boost is sales when an item is back in stock Thanks for the great app!

## Statistics
- **Messages:** 83 (34 customer, 40 admin)
- **Internal notes:** 15
- **Word count:** customer 316, admins 704
- **Total handling time (Intercom):** +7h 21m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 4 (Aaron, Mo Ramez, Sam, Stella)
- **Primary assignee:** Aaron
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer received high-quality support from the teammate who helped with Notify Me app setup and customization. The customer expressed positive sentiment and appreciation for the assistance.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Collection page widget requires Standard plan upgrade; not available on Starter plan
- GemPages brand pages required custom CSS wrapper fix for correct button placement

## Full transcript
<details>
<summary>Click to expand — 83 messages</summary>

**[2026-05-14 14:51:00] user/Ankit Gupta [source]**

> I just installed Notify Me

**[2026-05-14 14:51:02] admin/Mo Ramez [note]**

> shopify_domain: dana-classic-fragrances.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-14 14:53:13] admin/Aaron**

> Hi Ankit, ﻿​﻿
>  Welcome to Notify Me! This is Aaron from our Customer Care team, and yes, I’m a real human here to help 😊

**[2026-05-14 14:53:17] admin/Aaron**

> I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-14 14:54:16] user/Ankit Gupta**

> Hi, it's Russ, not Ankit

**[2026-05-14 14:54:40] user/Ankit Gupta**

> How di I add your app to GemPages?

**[2026-05-14 14:55:55] admin/Aaron**

> Oh, sorry Russ. What do you mean by GamePages?

**[2026-05-14 14:57:15] user/Ankit Gupta**

> Page designer, AI said your app can embed OOS link

**[2026-05-14 14:59:29] admin/Aaron**

> Yes, our app can display an OOS link, usually shown as a “Notify Me” button or link on sold-out products.
>  If you’re using Page Designer, you can embed the Notify Me button there, as long as the product or variant is out of stock and our app is enabled for that product page.

**[2026-05-14 15:00:06] admin/Aaron**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image] Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-14 15:03:11] user/Ankit Gupta**

> Yes, working on product page looking to add it to brand gages https://danaclassics.com/pages/heaven-sent

**[2026-05-14 15:03:56] user/Ankit Gupta**

> Brand pages

**[2026-05-14 15:05:58] admin/Aaron**

> Do you want the Notify Me button to be added to your brand pages?
>  Did i get that right?

**[2026-05-14 15:06:47] user/Ankit Gupta**

> Yes,

**[2026-05-14 15:07:34] admin/Aaron**

> Ok.Let me see

**[2026-05-14 15:11:32] admin/Aaron [note]**

> Stella Is that possible to add Notify me button to brandpages? Does it depend on their theme? ​

**[2026-05-14 15:14:00] admin/Aaron**

> I'm checking this with our team. It might take a while.Sorry in advance for the delay😊🙏

**[2026-05-14 15:15:15] user/Ankit Gupta**

> Thanks for the help, note GemPages V6

**[2026-05-14 15:15:33] admin/Stella [note]**

> It should be tested.
>  The collection page button will show on other pages as well.

**[2026-05-14 15:16:07] admin/Stella [note]**

> you can enable the collection page nm button in django and check if we can be added there before giving the final answer to them.

**[2026-05-14 15:25:26] admin/Aaron [note]**

> Stella By Django you mean user? checked and saw it's locked due to lower plan.
>  [Image]

**[2026-05-14 15:27:48] admin/Stella [note]**

> Nope I mean here
>  [Image]

**[2026-05-14 15:33:15] admin/Aaron [note]**

> Dear Stella i turned it on and it's showing on the link that merchant shared w me but not organized place. I should let them know the thing they want is possible right?
>  [Image]

**[2026-05-14 15:35:30] admin/Stella [note]**

> yes that is correct!

**[2026-05-14 15:35:36] admin/Stella [note]**

> don't forget to disable it!

**[2026-05-14 15:36:06] admin/Stella [note]**

> btw this will count as upsell if they upgrade for the colection page!

**[2026-05-14 15:39:53] user/Ankit Gupta**

> Looks like Gem needs " HTML / CSS / Javascript or Liquid code "

**[2026-05-14 15:43:42] admin/Aaron**

> Thank you so much for your patience while I checked and tested this. I tested it myself, and yes, it does work for brand/collection pages.😍 ​
>  However, enabling the Notify Me button there requires upgrading to the Standard plan or any higher-tier plan, because the Back in Stock Widget Display on Collection page feature is not included in your current Starter plan.
>  Also want you saw, it was me checking it to see if it works and needed changing.😊

**[2026-05-14 15:50:38] user/Ankit Gupta**

> how do I upgrade to Standard

**[2026-05-14 15:51:38] user/Ankit Gupta**

> I see it, it was covered by to chat box

**[2026-05-14 15:53:25] admin/Aaron**

> Glad you found it.😍 Let me know when you upgraded, Russ.

**[2026-05-14 15:55:13] user/Ankit Gupta**

> done

**[2026-05-14 15:58:34] admin/Aaron**

> Nice😍😍 Now, let's enable the button.

**[2026-05-14 16:02:07] user/Ankit Gupta**

> OK, how

**[2026-05-14 16:06:41] admin/Aaron**

> I see that you turned it on and it's showing
>  [Image]

**[2026-05-14 16:08:05] user/Ankit Gupta**

> Yes, i need to work on placement, on some ot the pages Thanks for your help

**[2026-05-14 16:10:16] admin/Aaron**

> You're welcome.The widget needs css code to be replaced as you said but it might take while. Thanks for you patience. Russ, I will let you know once we are done!!

**[2026-05-14 16:12:44] user/Ankit Gupta**

> How do I edit the wording "Notify Me" on the collection pages, I found it for the product page

**[2026-05-14 16:16:43] user/Ankit Gupta**

> Found it, just need to keep looking

**[2026-05-14 16:17:32] admin/Aaron**

> I was typing how to find it ,but it seems like you're very fast.

**[2026-05-14 16:21:02] user/Ankit Gupta**

> Looking good, except Gem brand pages, placement is off https://danaclassics.com/pages/heaven-sent

**[2026-05-14 16:28:24] admin/Aaron [note]**

> Can you pls check the link and see if my code worked? Stella

**[2026-05-14 16:31:14] admin/Stella [note]**

> yes I'll do it now

**[2026-05-14 16:35:29] admin/Stella [note]**

> not showing

**[2026-05-14 16:35:35] admin/Stella [note]**

> the wapper is wrong

**[2026-05-14 16:35:38] admin/Stella [note]**

> I explained in discord

**[2026-05-14 16:41:38] admin/Aaron**

> I'm working on it.
>  [GIF]

**[2026-05-14 17:21:18] admin/Aaron**

> I'm sorry it took so long.I fixed the button placement. It seems good right now.
>  [Image]

**[2026-05-14 17:31:39] admin/Aaron**

> Do you have any other questions or need help? Just tell me, I'm here to assist you.😊

**[2026-05-14 17:40:26] user/Ankit Gupta**

> Yes its better on the brand page, but the product page is now off. can it be the same as "out of Stock" button https://danaclassics.com/products/chantilly-eau-de-toilette-spray-2-0-fl-oz-60ml?variant=17410374402099&amp;is_shop_owner=true ​

**[2026-05-14 17:41:23] user/Ankit Gupta**

> Is there a place I can go to make the changes?

**[2026-05-14 17:52:31] admin/Aaron**

> Ok, I will look into this and fix the problem. No, you can't make changes.

**[2026-05-14 18:01:02] admin/Aaron**

> Done✅ Brand page:
>  [Image] Product page:
>  [Image]

**[2026-05-14 18:04:49] admin/Aaron**

> Is there anything else i can do for you?😊

**[2026-05-14 18:07:57] user/Ankit Gupta**

> sorry, had to step away for a meeting, I'll check

**[2026-05-14 18:11:18] admin/Aaron**

> It's ok. Take your time.😊

**[2026-05-14 18:14:31] user/Ankit Gupta**

> Can the bars on the collection &amp; brand be wider like on product page,

**[2026-05-14 18:18:07] admin/Aaron**

> Yes, they can. It might take some time to find the right class and apply the CSS. I will let you know when I'm done. Thanks for being patient with me.😊

**[2026-05-14 18:49:12] user/Ankit Gupta**

> I received a test text but not an email, can you also check on email setup, Thanks

**[2026-05-14 19:08:14] admin/Aaron**

> By email set up, you mean the set up in back in stock? Or getting an email from our chat here?

**[2026-05-14 19:10:07] user/Ankit Gupta**

> the setup in back in stock

**[2026-05-14 19:12:00] user/Ankit Gupta**

> The boss wants to see the email that goes out to customers

**[2026-05-14 19:17:00] admin/Aaron**

> I'm going to take a little break and then i come back and check the setting. 1.Did you receive an email when you used the button? 2.Do you want to change the content of the email?

**[2026-05-14 19:31:05] user/Ankit Gupta**

> 1. No back in stock emails, just a text when I triggered it manually in the app 2. not at this time, but I do see where to edit it

**[2026-05-14 20:21:13] admin/Aaron**

> I just checked your panel and saw that the notification was sent successfully to your email. Could you please check your spam and junk folder as well?
>  [Image]

**[2026-05-14 20:22:19] admin/Aaron**

> By the way, the widgets are wide now on your brand page:
>  [Image] ​

**[2026-05-14 20:24:26] user/Ankit Gupta**

> Yes. Thank You

**[2026-05-14 20:28:34] admin/Aaron**

> Always happy to help. 😊
>  Is there anything else I can assist you with at the moment?

**[2026-05-14 20:38:55] user/Ankit Gupta**

> Did not get back in stock email, nothing in junk.

**[2026-05-14 20:40:33] admin/Aaron**

> Could you please try with another email as well?

**[2026-05-14 20:45:46] user/Ankit Gupta**

> Got text, no email @russheld@msn.com

**[2026-05-14 20:45:53] user/Ankit Gupta**

> iten 913

**[2026-05-14 20:46:06] user/Ankit Gupta**

> Item 913

**[2026-05-14 20:48:45] user/Ankit Gupta**

> sorry did get that one, was in junk

**[2026-05-14 20:48:51] admin/Aaron**

> I'm watching your panel closely and the status of the notification is Delivered.
>  [Image]

**[2026-05-14 20:50:21] admin/Aaron**

> Glad that you found it Russ.

**[2026-05-14 20:57:00] admin/Aaron**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-14 20:58:06] user/Ankit Gupta**

> Sure, how can i help

**[2026-05-14 21:00:21] admin/Aaron**

> Also, I was wondering, can you make me happy by leaving us a review? :)
> 
>  Mentioning my name will be the cherry on top! 🍒😍 You will literally make my day by doing this,Russ😍 ​
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-14 21:09:34] user/Ankit Gupta**

> Review added, Thanks for all the help

**[2026-05-14 21:11:28] admin/Aaron**

> Thank you so much!!!😍 Can i know if you submitted 5 stars?👉👈 Because it takes a few days until Shopify publishes the Reviews.

**[2026-05-15 12:16:33] user/Ankit Gupta**

> Yes, it was a 5 star, your help was great, Thank you

**[2026-05-15 12:23:37] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

</details>
