---
conversation_id: "215474331771895"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474331771895?view=List"
shopify_domain: "llulo.myshopify.com"
shopify_url: "https://llulo.myshopify.com"
company_name: "LLULO"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-16T20:00:53Z"
closed_at: "2026-05-16T20:38:01Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Dela"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Michelle Olomojobi"
customer_email: "info@llulo.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 29
seconds_to_first_admin_reply: 29
seconds_from_start_to_review_ask: 68
seconds_from_handoff_to_review_ask: 39
seconds_from_first_reply_to_review_ask: 39
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 88
customer_message_count: 39
admin_message_count_total: 44
note_count: 2
customer_word_count: 228
admin_word_count: 572
count_reopens: 0
count_assignments: 3
handling_time_seconds: 2221
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474333653193"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474333653193?view=List"
review_rating: 5
review_posted_at: "2026-05-17T02:42:33Z"
seconds_from_ask_to_review: 24032
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474331771895 — LLULO ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474331771895?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474333653193?view=List)  ·  🔗 [Visit Shopify store](https://llulo.myshopify.com)

## Overview
- **Merchant:** Michelle Olomojobi — `info@llulo.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** llulo.myshopify.com · 🌍 Missouri City, Texas, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2015-08-19
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Kickstart (YEARLY)
- **Installed on:** 2026-05-16 19:23:42 UTC
- **Install to conversation start:** 37 minutes before this conversation
- **Status:** REMOVED
- **Total back-in-stock requests received:** 0

## Summary
Merchant Michelle requested access to the Kickstart plan, was confirmed eligible by the agent, and then needed help setting up a 'Notify Me' back-in-stock button for a specific product. The agent walked her through inventory settings, fixed a pre-order conflict, customized the widget styling, and investigated a mobile button click issue which was attributed to a cache/cookie problem on the merchant's end.

> "my friends said it wasnt working either."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-16 20:00:53 | +0s | — |
| Handed to human (Dela) | 2026-05-16 20:01:22 | +29s | +0s |
| First reply to customer | 2026-05-16 20:01:22 | +29s | +0s |
| Review requested by Dela | 2026-05-16 20:02:01 | +1m 8s | +39s |
| Conversation closed | 2026-05-16 20:38:01 | +37m 8s | +36m 39s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-17 02:42:33 | +6h 41m | +6h 41m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Account / Access | Kickstart plan eligibility | Merchant requested access to the Kickstart ($9.9) plan and wanted eligibility confirmed. | yes |
| 2 | How-To / Setup | Back-in-stock Notify Me button setup | Merchant wanted to enable a 'Notify Me' back-in-stock button on a specific product. | yes |
| 3 | How-To / Setup | Pre-order vs Notify Me conflict | Merchant's product defaulted to pre-order instead of showing the Notify Me button. | yes |
| 4 | Billing | Post-trial pricing inquiry | Merchant asked what the price would be after the trial period ends. | yes |
| 5 | How-To / Setup | Widget styling customization | Merchant accepted agent's offer to adjust the Notify Me widget appearance to better match the store's branding. | yes |
| 6 | Technical Bug | Mobile button not clickable | Merchant reported that the button was not clickable on mobile for herself and friends. | partial |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1m 8s after conversation start (+39s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-17 02:42:33 UTC
- **Time from ask to review publish:** +6h 40m
- **Time from conversation start to publish:** +6h 41m
- **Match method:** `ok`
- **Shop name on review:** LLULO
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Dela was helpful with gettin the app set up. Very quick + efficient. :) Looking forward to using the app.

## Statistics
- **Messages:** 88 (39 customer, 44 admin)
- **Internal notes:** 2
- **Word count:** customer 228, admins 572
- **Total handling time (Intercom):** +37m 1s
- **Reopens:** 0
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Dela)
- **Primary assignee:** Dela
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, No Fin involvement, Expected reply time sent, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation &gt; All Available, NM - Kickstart eligibility

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Mobile button not clickable on the merchant's theme — suspected cache/cookie issue but not fully resolved; merchant directed to theme developer or Shopify support

## Full transcript
<details>
<summary>Click to expand — 88 messages</summary>

**[2026-05-16 20:00:53] user/Michelle Olomojobi [source]**

> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.

**[2026-05-16 20:00:59] bot/Luna**

> Hi there,
>  Thanks for reaching out and for your interest in the Kickstart plan! ​
>  We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻

**[2026-05-16 20:00:59] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474331772485

**[2026-05-16 20:00:59] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@llulo.com.

**[2026-05-16 20:01:22] admin/Dela**

> Hi Michelle!👋🏼 ﻿Hope you're doing great. This is Dela here from Notify Me!

**[2026-05-16 20:01:29] user/Michelle Olomojobi**

> hello :)

**[2026-05-16 20:02:01] admin/Dela**

> I'm glad you reached out. I'll review your store status right now. Can you bear with me a few minutes?

**[2026-05-16 20:02:12] user/Michelle Olomojobi**

> absolutely

**[2026-05-16 20:02:31] admin/Dela**

> Perfect! Anything else I can help you with in the meantime?

**[2026-05-16 20:02:45] user/Michelle Olomojobi**

> no, thank you! :)

**[2026-05-16 20:03:05] admin/Dela**

> Very well! I'll be right back

**[2026-05-16 20:06:23] admin/Dela**

> Congratz! You're eligible.
>  [GIF]

**[2026-05-16 20:06:36] user/Michelle Olomojobi**

> [GIF]

**[2026-05-16 20:06:50] admin/Dela**

> :D

**[2026-05-16 20:06:59] user/Michelle Olomojobi**

> okay, what do I need to do now?

**[2026-05-16 20:07:03] admin/Dela**

> Please refresh once and let me know if you have access now

**[2026-05-16 20:08:29] user/Michelle Olomojobi**

> I was just wanting to mark a specific item for back in stock?

**[2026-05-16 20:08:50] admin/Dela**

> Would you like some help with setting it up?

**[2026-05-16 20:08:51] user/Michelle Olomojobi**

> oh I see :)

**[2026-05-16 20:09:01] admin/Dela**

> Oh, great!

**[2026-05-16 20:09:10] admin/Dela**

> What else can I help you with?

**[2026-05-16 20:09:39] user/Michelle Olomojobi**

> yes, I may need help setting it up.

**[2026-05-16 20:10:05] admin/Dela**

> Sure! I'd be happy to. Please share the front pass of the store so I can have a quick look

**[2026-05-16 20:10:17] user/Michelle Olomojobi**

> how do I do that?

**[2026-05-16 20:10:29] admin/Dela**

> In order to find your front password, all you need to do is:
>  1-Go to your Shopify panel
>  2-Sales channel-&gt;online store
>  3-Preferences
>  Scroll down till you find the "Restrict store access" section
>  You can find your password here:
>  [Image]

**[2026-05-16 20:11:42] user/Michelle Olomojobi**

> PREviEW86!

**[2026-05-16 20:11:54] admin/Dela**

> Thanks

**[2026-05-16 20:12:42] admin/Dela**

> Ok, I see that there's no out of stock products on your store. So, let's get started

**[2026-05-16 20:12:56] admin/Dela**

> The Notify Me button shows only if these 3 conditions are met:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
>  You can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
>  [Image]
>  Could you give this a try on one of your products and let me know how it looks on your end?

**[2026-05-16 20:14:25] user/Michelle Olomojobi**

> oh, I see. I think I did it.

**[2026-05-16 20:14:45] user/Michelle Olomojobi**

> it's a specific product I want to do that on.

**[2026-05-16 20:15:04] admin/Dela**

> Can you share the link or name of it so I can check on my end?

**[2026-05-16 20:15:37] user/Michelle Olomojobi**

> https://www.llulo.com/collections/home/products/form-no-01-cube

**[2026-05-16 20:15:52] user/Michelle Olomojobi**

> it looks like it defaulted to pre order and I don't want to preorder it.

**[2026-05-16 20:15:53] admin/Dela**

> Thanks

**[2026-05-16 20:16:11] admin/Dela**

> I see. Let me tell you what has happened..

**[2026-05-16 20:17:05] admin/Dela**

> The Notify Me button shows only if these 3 conditions are met:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
>  [Image]
>  If you check the box, you make the product eligible for preorder. So, if you want the notify me button on, you need to UNcheck the box.

**[2026-05-16 20:18:20] user/Michelle Olomojobi**

> okay, it works now! :)

**[2026-05-16 20:18:22] user/Michelle Olomojobi**

> Thank you so much!

**[2026-05-16 20:18:44] admin/Dela**

> My pleasure! Is there anything else I can help?

**[2026-05-16 20:19:04] user/Michelle Olomojobi**

> now, that is all. thank you so much!

**[2026-05-16 20:19:18] user/Michelle Olomojobi**

> oh. what will be my price after the trial?

**[2026-05-16 20:19:49] admin/Dela**

> Let m check your panel real quick and be right back

**[2026-05-16 20:20:34] admin/Dela**

> By the way, would you like some widget adjustments?
>  [Image]
>  The ones from our app are a bit messy and not bold enough

**[2026-05-16 20:22:47] admin/Dela**

> You've chosen the annual Kickstart plan which is $7.92 per month, $95.04 per year
>  [Image]

**[2026-05-16 20:23:04] user/Michelle Olomojobi**

> yes, can you help?

**[2026-05-16 20:23:22] user/Michelle Olomojobi**

> for widget adjustents

**[2026-05-16 20:23:27] admin/Dela**

> Of course!
>  [Image]

**[2026-05-16 20:27:28] admin/Dela**

> Here's my suggestion:
>  [Image]
>  What do you think?

**[2026-05-16 20:28:07] admin/Dela**

> It's both neat and still bold enough, matching your brand identity and color pallet

**[2026-05-16 20:29:31] admin/Dela**

> Are we still connected?👀

**[2026-05-16 20:29:41] user/Michelle Olomojobi**

> yes, that looks much. better.

**[2026-05-16 20:29:53] admin/Dela**

> YAY! I'll apply it right now

**[2026-05-16 20:29:56] admin/Dela**

> Anything else?

**[2026-05-16 20:30:13] user/Michelle Olomojobi**

> no, that is all for now.

**[2026-05-16 20:30:20] user/Michelle Olomojobi**

> Thank you so much.

**[2026-05-16 20:30:30] user/Michelle Olomojobi**

> Can you actually maybe help me with the theme?

**[2026-05-16 20:30:41] user/Michelle Olomojobi**

> It own't allow the button to click on mobile.

**[2026-05-16 20:30:48] user/Michelle Olomojobi**

> [Image]

**[2026-05-16 20:30:59] user/Michelle Olomojobi**

> Idk what I am doing incorrectly.

**[2026-05-16 20:31:26] admin/Dela**

> I'm not a theme developer or expert but let me check it out at least

**[2026-05-16 20:31:34] user/Michelle Olomojobi**

> thank you so much!!

**[2026-05-16 20:31:34] admin/Dela [note]**

> https://www.llulo.com/collections/home/products/form-no-01-cube

**[2026-05-16 20:31:55] admin/Dela [note]**

> PREviEW86!

**[2026-05-16 20:32:08] admin/Dela**

> Anytime!

**[2026-05-16 20:32:31] admin/Dela**

> The button customization is done, by the way.

**[2026-05-16 20:32:52] user/Michelle Olomojobi**

> really?

**[2026-05-16 20:33:09] user/Michelle Olomojobi**

> thank you so much!

**[2026-05-16 20:33:32] admin/Dela**

> Yup, you can refresh and check and you're more than welcome.

**[2026-05-16 20:34:03] user/Michelle Olomojobi**

> oh perfect!

**[2026-05-16 20:34:11] user/Michelle Olomojobi**

> looks great.

**[2026-05-16 20:34:20] admin/Dela**

> The search button works on my mobile, Michelle.

**[2026-05-16 20:34:32] admin/Dela**

> It might be a cache or cookie issue on your side

**[2026-05-16 20:34:44] user/Michelle Olomojobi**

> oh for the phone?

**[2026-05-16 20:34:46] admin/Dela**

> You've done a great job setting it up :D

**[2026-05-16 20:35:01] admin/Dela**

> Yup.

**[2026-05-16 20:35:08] user/Michelle Olomojobi**

> thank you so much! ill try to clear my cache. my friends said it wasnt working either.

**[2026-05-16 20:35:39] admin/Dela**

> If it continues, you'd better contact your heme developer of Shopify support

**[2026-05-16 20:35:50] user/Michelle Olomojobi**

> thank you! :) I will do that.

**[2026-05-16 20:36:06] admin/Dela**

> It was nice helping you today!
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-16 20:36:28] user/Michelle Olomojobi**

> Absolutely . Ill do that now.

**[2026-05-16 20:36:34] user/Michelle Olomojobi**

> Thanks Dela.

**[2026-05-16 20:36:34] admin/Dela**

> I'm actually at the end of my shift and it'll really makes my day🙈

**[2026-05-16 20:37:03] admin/Dela**

> Thank you indeed and have a great rest of the weekend!✨

**[2026-05-16 20:37:17] user/Michelle Olomojobi**

> done :) have a great day.

**[2026-05-16 20:38:00] admin/Dela**

> [GIF]

**[2026-05-16 20:38:12] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-16 20:38:13] bot/Luna**

> [Conversation Rating Request]

</details>
