---
conversation_id: "215474046890338"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474046890338?view=List"
shopify_domain: "tquir6-gi.myshopify.com"
shopify_url: "https://tquir6-gi.myshopify.com"
company_name: "AKSHNAM™"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-24T10:44:16Z"
closed_at: "2026-04-24T12:33:14Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7253717"
assignee_name: "Miles"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Miles", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Akshit Gupta"
customer_email: "info.akshnam@gmail.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 95
seconds_from_start_to_review_ask: 2343
seconds_from_handoff_to_review_ask: 2342
seconds_from_first_reply_to_review_ask: 2248
review_asked: true
review_ask_admin_name: "Miles"
num_messages: 61
customer_message_count: 28
admin_message_count_total: 34
note_count: 1
customer_word_count: 483
admin_word_count: 960
count_reopens: 1
count_assignments: 2
handling_time_seconds: 5333
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474053351762"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474053351762?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-24T18:27:07Z"
seconds_from_ask_to_review: 25428
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474046890338 — AKSHNAM™ ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474046890338?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474053351762?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://tquir6-gi.myshopify.com)

## Overview
- **Merchant:** Akshit Gupta — `info.akshnam@gmail.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** tquir6-gi.myshopify.com · 🌍 Amritsar, Punjab, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** INR
- **Store created on Shopify:** 2026-03-18

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-24 10:34:33 UTC
- **Install to conversation start:** 9 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1
- **Wishlist items count:** 2

## Summary
A new merchant (Akshit Gupta) installed the Notify Me app and needed help with widget styling and understanding how to view customer request details. The agent customized the 'Notify Me' and 'Add to Wishlist' button styles to match the store's native buttons, and granted the merchant free access to customer contact details (normally a paid feature). The merchant was satisfied with the outcome and agreed to leave a review.

> "I am just starting with my e-commerce platform, if things turn out to be good, I'll definitely take into consideration your paid plan especially since I know the customer service is top notch and Miles is the man to go."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-24 10:44:16 | +0s | — |
| Handed to human (Miles) | 2026-04-24 10:44:17 | +1s | +0s |
| First reply to customer | 2026-04-24 10:45:51 | +1m 35s | +1m 34s |
| Review requested by Miles | 2026-04-24 11:23:19 | +39m 3s | +39m 2s |
| Conversation closed | 2026-04-24 12:33:14 | +1h 48m | +1h 48m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 18:27:07 | +7h 42m | +7h 42m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button style customization | The merchant asked for the 'Notify Me' button to match the 'Add to Cart' button in border and fill color, and later requested the 'Add to Wishlist' button be reverted to its previous non-boxed style. | yes |
| 2 | How-To / Setup | Viewing customer request details | The merchant asked where they could see the contact details (email and phone number) of customers who submitted a Notify Me request. | yes |
| 3 | Billing | Free plan feature limitation | The merchant questioned the value of the free plan given that customer contact details were hidden, prompting the agent to grant free access to that feature. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +39m 3s after conversation start (+39m 2s after human handoff)
- **Requested by:** Miles
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 18:27:07 UTC
- **Time from ask to review publish:** +7h 3m
- **Time from conversation start to publish:** +7h 42m
- **Match method:** `ok`
- **Shop name on review:** AKSHNAM™
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 61 (28 customer, 34 admin)
- **Internal notes:** 1
- **Word count:** customer 483, admins 960
- **Total handling time (Intercom):** +1h 28m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Miles, Mo Ramez)
- **Primary assignee:** Miles
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the product and teammate support, expressing strong positive sentiment and appreciation. The customer also provided negative feedback about the free plan policy limitations but was pleased with the personalized assistance and product customization.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Customer contact details (email/phone) not accessible on free plan

## Full transcript
<details>
<summary>Click to expand — 61 messages</summary>

**[2026-04-24 10:44:16] user/Akshit Gupta [source]**

> I just installed Notify Me

**[2026-04-24 10:44:17] admin/Mo Ramez [note]**

> shopify_domain: tquir6-gi.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-24 10:45:51] admin/Miles**

> Hi there, ﻿​﻿
>  Welcome to Notify Me! This is Miles from our Customer Care team, and yes, I’m a real human here to help 😊

**[2026-04-24 10:45:57] admin/Miles**

> I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-24 10:47:14] admin/Miles**

> I just checked your store, and the Notify Me button is perfectly set up and beautifully complements your amazing shop already!
>  [Image]
>  How does it look to you? If there's anything you'd like me to tweak or improve, just say the word!
> 
>  If you want, I can improve their style to be more like your store's native buttons and customize their colors the way you want. How does it sound to you?

**[2026-04-24 10:48:54] user/Akshit Gupta**

> [Image] can you just make the Notify Me button same as the Add to Cart button in terms of border and fill color

**[2026-04-24 10:49:23] admin/Miles**

> Sure! Just give me a moment to fix it and share the results here with you.

**[2026-04-24 10:50:24] user/Akshit Gupta**

> sure

**[2026-04-24 10:57:41] admin/Miles**

> Done ✅ I just applied the styles, as you requested.
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
>  I'll attach a screenshot for your ultimate convenience.
>  [Image]

**[2026-04-24 10:59:23] user/Akshit Gupta**

> add to wishlist was better as before (not in a box)

**[2026-04-24 10:59:54] admin/Miles**

> I see. Let me see if I can revert it.

**[2026-04-24 11:03:35] user/Akshit Gupta**

> sure, also I just submitted a request to test the notify me feature (like a customer would), where can I see the details of the guy like phone number and email who has submitted that request

**[2026-04-24 11:04:22] admin/Miles**

> To view the details (such as phone number and email) of a customer who submitted a "Notify Me" request:
> 
>  - Open the Notify Me! app in your Shopify admin.
> - Go to the Back In Stock tab.
> - Click on Requests.
>  Here, you'll see a list of all customer requests, including customer names, email addresses, and the products they requested.

**[2026-04-24 11:05:06] admin/Miles**

> Also, let me add that access to full customer contact data (like email and phone number) requires a paid plan; on the free plan, these details are hidden. The Starter Plan and above provide full access to this information.
>  Is that something you can consider?

**[2026-04-24 11:05:08] user/Akshit Gupta**

> [Image] where

**[2026-04-24 11:05:40] admin/Miles**

> Click on the Requests in the top middle of the page.

**[2026-04-24 11:06:04] user/Akshit Gupta**

> if I cannot see the relevant details of the customer, what good is the free plan to me ? :)

**[2026-04-24 11:07:02] admin/Miles**

> No worries at all! I can give you free lifetime access to this feature if you like. How about that? 😊

**[2026-04-24 11:07:39] user/Akshit Gupta**

> that sounds enticing but it sounds too good to be true, is there any catch to this offer ?

**[2026-04-24 11:08:51] admin/Miles**

> Not at all, trust me. I'm doing this only out of goodwill and for your happiness. As long as you are on the free plan, Shopify won't charge you for using our app.

**[2026-04-24 11:10:01] user/Akshit Gupta**

> okay thanks man, give me the relevant access, and also is the add to wishlist thing done which mentioned above ?

**[2026-04-24 11:12:40] admin/Miles**

> Now you have access to the customers' contact details. Please refresh the tab and check it again 😊

**[2026-04-24 11:13:27] user/Akshit Gupta**

> got it man, thanks so much

**[2026-04-24 11:13:53] admin/Miles**

> I'm still working on your other request.

**[2026-04-24 11:13:59] user/Akshit Gupta**

> sure sure

**[2026-04-24 11:14:00] admin/Miles**

> You're most welcome! It's my honor to help you 💚

**[2026-04-24 11:15:03] user/Akshit Gupta**

> I am just starting with my e-commerce platform, if things turn out to be good, I'll definitely take into consideration your paid plan especially since I know the customer service is top notch and Miles is the man to go.

**[2026-04-24 11:17:12] admin/Miles**

> Thank you so much for your kindness and positive vibe 😍

**[2026-04-24 11:17:24] admin/Miles**

> The changes you wanted are completed:
>  [Image]

**[2026-04-24 11:17:39] user/Akshit Gupta**

> looks good thanks man

**[2026-04-24 11:17:40] admin/Miles**

> How is it now? Do you like it? 💚

**[2026-04-24 11:17:46] user/Akshit Gupta**

> yes yes

**[2026-04-24 11:18:14] admin/Miles**

> Awesome! Is there anything else I can assist you with at this time?

**[2026-04-24 11:20:57] user/Akshit Gupta**

> I know I am not entitled to ask anything further from you, but is there anything you can offer more under the free plan to me ? Absolutely no issues if you say no, you did more than I am entitled to have under the free plan.

**[2026-04-24 11:23:06] admin/Miles**

> Actually, we usually do not offer anything beyond the free plan, but I made an exception for you and gave you access to the customers' contact points 😅
> 
>  Please use the app in the next few days and let me know if you need help with anything else. If it's possible, I'll make sure to do my best for you! Ok, my friend?

**[2026-04-24 11:23:17] user/Akshit Gupta**

> sure friend

**[2026-04-24 11:23:19] admin/Miles**

> Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 🙈😍

**[2026-04-24 11:23:21] user/Akshit Gupta**

> sounds good

**[2026-04-24 11:23:25] admin/Miles**

> I promise it would just take less than 1 minute and 2 clicks, but helps me A LOT... 🙏
>  May I share the link with you? ⚡

**[2026-04-24 11:23:30] user/Akshit Gupta**

> yes yes 100%

**[2026-04-24 11:23:32] admin/Miles**

> Thanks so much for considering it! 😍😌
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  Here’s the direct link for you:
>  ﻿​🔗 ﻿​﻿Notify me! Review Link
> 
>  Oh, and if you mention my name, I’ll be over the moon when I'm reading it 🌙
>  [Image]

**[2026-04-24 11:23:44] user/Akshit Gupta**

> also

**[2026-04-24 11:23:49] user/Akshit Gupta**

> one question for you

**[2026-04-24 11:24:13] admin/Miles**

> Sure! Go ahead, please.

**[2026-04-24 11:25:30] user/Akshit Gupta**

> since you must be working with alot of people setting up their ecommerce on shopify, how would you rate my shop on a scale of 1-10, give an absolute honest opinion

**[2026-04-24 11:25:35] user/Akshit Gupta**

> also done with the review

**[2026-04-24 11:28:08] admin/Miles**

> Thank you for the review! 😍 I'll make sure to read your kind words when Shopify publishes it.
> 
>  Also, let me have a quick check on your store and share my honest rating, ok?

**[2026-04-24 11:29:08] user/Akshit Gupta**

> yes yes take your time, I know you must also be working, so please review at your ease, don't want to mess with your work timings in any way.

**[2026-04-24 11:29:47] admin/Miles**

> Ok course. I'll share my reply here with you 😊
>  Also, since Shopify usually takes 1-2days to publish reviews, can I expect it to be a 5-star one?

**[2026-04-24 11:30:54] user/Akshit Gupta**

> [Image]

**[2026-04-24 11:31:21] admin/Miles**

> Your kindness truly brightened my day, my friend! 🕺

**[2026-04-24 11:31:37] admin/Miles**

> I really appreciate your kindness.

**[2026-04-24 11:31:50] user/Akshit Gupta**

> ofcourse man !

**[2026-04-24 11:36:20] user/Akshit Gupta**

> just checking, will you be sharing your opinion on my shopify store ? 😅

**[2026-04-24 11:36:50] user/Akshit Gupta**

> no rush and absolutely understandable if you can't due to work commitments

**[2026-04-24 11:47:23] admin/Miles**

> [GIF]

**[2026-04-24 11:49:58] admin/Miles**

> I took a proper look at your store, and I’ll give you a fully honest answer like you asked.
> 
>  I’d say you’re around an 8 to 8.5 out of 10 right now.
> 
>  The good part (and this is actually important) is that your store already feels way more premium than most Shopify stores I see. The branding is clean, the products feel well thought-out, and overall, it doesn’t give that “generic dropshipping” vibe at all, which is a big win.
> 
>  What’s keeping it from going higher is mostly small things around trust and polish, not your products. Like, for example, adding stronger social proof (reviews, customer photos, etc.), making shipping/returns a bit more reassuring upfront, and fixing a couple of tiny UX things would instantly make it feel even more solid.
> 
>  So yeah, overall, you’re in a really good place already. With a few tweaks, this can easily become a 9 or 10/10 store.

**[2026-04-24 11:56:53] bot/Luna**

> Help Miles understand how they’re doing:

**[2026-04-24 11:56:53] bot/Luna**

> [Conversation Rating Request]

**[2026-04-24 12:16:18] user/Akshit Gupta [open]**

> Hi Miles, Thank you so much for taking the time to share such a comprehensive review, I genuinely appreciate it. Just a quick note: the shop hasn’t launched yet, so you won’t find any reviews or ratings up at the moment. On the shipping and returns, I do have the policy listed in a few places, but I’ll take another look to make sure it’s as clear and visible as it should be. Good feedback. And I hope this doesn’t come across as too forward, but if you ever need something for yourself or as a gift for someone special, please do reach out directly on this email. I’d love to put something together for you at a price that reflects how much I value your kind words. Thanks again, Miles. Warm regards, Akshit Gupta Akshit Creations

**[2026-04-24 12:33:03] admin/Miles**

> Hi Akshit,
> 
>  Thank you so much for your kind message, I really appreciate it 🙏
> 
>  That makes perfect sense regarding the reviews, and honestly, for a store that hasn’t launched yet, you’ve already built a really strong foundation. It definitely doesn’t feel like an early-stage store, which is a great sign.
> 
>  Also, really appreciate you taking the feedback so openly, that mindset alone usually makes a big difference long-term.
> 
>  And thank you for the kind offer as well, that genuinely means a lot. I’ll definitely keep that in mind 😊
> 
>  Wishing you a smooth launch ahead, I’m sure it’s going to go great!
> 
>  Warm regards,

</details>
