---
conversation_id: "215473851026118"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/mentions/conversation/215473851026118?view=List"
shopify_domain: "vksz7v-bi.myshopify.com"
shopify_url: "https://vksz7v-bi.myshopify.com"
company_name: "Salt & Memories"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-10T07:24:53Z"
closed_at: "2026-04-16T17:17:10Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "AUS"
region_source: "contact_location"
assignee_admin_id: "7253717"
assignee_name: "Miles"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Miles", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Lisa Staddon"
customer_email: "saltandmemories@outlook.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 446
seconds_from_start_to_review_ask: 5153
seconds_from_handoff_to_review_ask: 5152
seconds_from_first_reply_to_review_ask: 4707
review_asked: true
review_ask_admin_name: "Miles"
num_messages: 31
customer_message_count: 11
admin_message_count_total: 23
note_count: 2
customer_word_count: 79
admin_word_count: 515
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3090
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215473858500250"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215473858500250?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-10T18:19:10Z"
seconds_from_ask_to_review: 34104
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473851026118 — Salt & Memories ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/mentions/conversation/215473851026118?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215473858500250?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://vksz7v-bi.myshopify.com)

## Overview
- **Merchant:** Lisa Staddon — `saltandmemories@outlook.com` (personal address on a free email provider)
- **Store:** vksz7v-bi.myshopify.com · 🌍 Sydney, New South Wales, Australia
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** AUD
- **Store created on Shopify:** 2024-10-27

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-10 07:17:25 UTC
- **Install to conversation start:** 7 minutes before this conversation
- **Status:** REMOVED
- **Total back-in-stock requests received:** 1

## Summary
Merchant Lisa Staddon had just installed the Notify Me app and reached out for setup assistance. Agent Miles proactively checked her store, confirmed the back-in-stock widget was working well, and offered to move the wishlist heart icon from the bottom-left corner to the header. Lisa accepted, Miles made the change, and she was happy with the result. The conversation ended positively with Miles requesting a review, which Lisa agreed to and subsequently submitted.

> "The Notify me looks great thank you"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-10 07:24:53 | +0s | — |
| Handed to human (Miles) | 2026-04-10 07:24:54 | +1s | +0s |
| First reply to customer | 2026-04-10 07:32:19 | +7m 26s | +7m 25s |
| Review requested by Miles | 2026-04-10 08:50:46 | +1h 25m | +1h 25m |
| Conversation closed | 2026-04-16 17:17:10 | +6d 9h | +6d 9h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-10 18:19:10 | +10h 54m | +10h 54m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist icon placement | Merchant wanted the wishlist heart icon moved from the bottom-left corner to the header of the store. | yes |
| 2 | How-To / Setup | Initial app setup check | Merchant had just installed Notify Me and needed confirmation that the widgets were set up correctly. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 25m after conversation start (+1h 25m after human handoff)
- **Requested by:** Miles
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-10 18:19:10 UTC
- **Time from ask to review publish:** +9h 28m
- **Time from conversation start to publish:** +10h 54m
- **Match method:** `ok`
- **Shop name on review:** Salt & Memories
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Miles was extremely helpful and professional - I only just installed the app and he was onto it before I could come back to figure out how to complete the task. Thank you again Miles.

## Statistics
- **Messages:** 31 (11 customer, 23 admin)
- **Internal notes:** 2
- **Word count:** customer 79, admins 515
- **Total handling time (Intercom):** +51m 30s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Miles, Mo Ramez)
- **Primary assignee:** Miles
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who promptly assisted with product setup and customization, resulting in a satisfied and appreciative customer.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 31 messages</summary>

**[2026-04-10 07:24:53] user/Lisa Staddon [source]**

> I just installed Notify Me

**[2026-04-10 07:24:54] admin/Mo Ramez [note]**

> shopify_domain: vksz7v-bi.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-10 07:32:19] admin/Miles**

> Hi Lisa, ﻿​﻿
>  Welcome to Notify Me! This is Miles from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-10 07:32:39] admin/Miles**

> I just checked your store, and the Notify Me button is perfectly set up and beautifully complements your amazing shop already!
> 
>  [Image]
>  How does it look to you? If there's anything you'd like me to tweak or improve, just say the word!

**[2026-04-10 07:39:46] admin/Miles**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-04-10 07:39:52] admin/Miles**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-04-10 08:35:53] user/Lisa Staddon**

> Hi Miles sorry it was dinner time - yes please could you please move the heart icon for me?

**[2026-04-10 08:37:26] user/Lisa Staddon**

> The Notify me looks great thank you

**[2026-04-10 08:40:35] admin/Miles**

> Hey there!

**[2026-04-10 08:40:54] user/Lisa Staddon**

> Hi Miles

**[2026-04-10 08:41:33] user/Lisa Staddon**

> sorry it was dinner time - yes please could you please move the heart icon for me?

**[2026-04-10 08:41:43] user/Lisa Staddon**

> The Notify me looks great thank you

**[2026-04-10 08:41:55] admin/Miles**

> Hope you had a good dinner! 😊

**[2026-04-10 08:42:04] admin/Miles**

> You're most welcome! It's my honor to help you 💚

**[2026-04-10 08:42:12] user/Lisa Staddon**

> I did thank you:)

**[2026-04-10 08:42:12] admin/Miles**

> I'm looking into this now.
>  [GIF]

**[2026-04-10 08:42:19] user/Lisa Staddon**

> thank you

**[2026-04-10 08:47:59] admin/Miles**

> Done ✅ I just applied the styles, as you requested.
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
> 
>  I'll attach a screenshot for your ultimate convenience.
>  [Image]

**[2026-04-10 08:49:31] user/Lisa Staddon**

> Awesome thank you so much

**[2026-04-10 08:49:42] admin/Miles**

> You got it! :)

**[2026-04-10 08:49:46] admin/Miles**

> Anything else I can assist you with today, or are we all set for now?

**[2026-04-10 08:50:43] user/Lisa Staddon**

> That is it for now have a wonderful night

**[2026-04-10 08:50:46] admin/Miles**

> Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 🙈😍

**[2026-04-10 08:50:48] admin/Miles**

> I promise it would just take less than 1 minute and 2 clicks but helps me a lot... 🙏
>  May I share the link with you? ⚡

**[2026-04-10 08:51:21] user/Lisa Staddon**

> of course

**[2026-04-10 08:51:24] admin/Miles**

> Thanks so much for considering it! 😍😌
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  Here’s the direct link for you:
>  ﻿​🔗 ﻿​﻿Notify me! Review Link
> 
>  Oh, and if you mention my name, I’ll be over the moon when I'm reading it 🌙
>  [Image]

**[2026-04-10 08:52:08] admin/Miles**

> If not too much trouble, I’d love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-04-10 08:56:52] admin/Miles [note]**

> Miles
>  MentionR 105

**[2026-04-16 17:17:06] admin/Miles**

> Hey Lisa,
> 
>  We just saw your review, and I wanted to personally thank you for taking the time to share your experience! 🤩 Your kind words mean the world to us, and we’re absolutely thrilled to know that you had such a positive experience.
> 
>  If there’s ever anything you need or any questions we can help with, don’t hesitate to reach out. We’re always here for you!
>  Wishing you all the best, ﻿Miles | Customer Care Team

**[2026-04-16 17:17:24] bot/Luna**

> Help Miles understand how they’re doing:

**[2026-04-16 17:17:24] bot/Luna**

> [Conversation Rating Request]

</details>
