---
conversation_id: "215474162163665"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474162163665?view=List"
shopify_domain: "1bidqm-p2.myshopify.com"
shopify_url: "https://1bidqm-p2.myshopify.com"
company_name: "LIVING SAINT"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-03T19:30:10Z"
closed_at: "2026-05-04T06:24:08Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Grace"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Zoe Nembhard"
customer_email: "znembhard10@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 470
seconds_to_first_admin_reply: 497
seconds_from_start_to_review_ask: 38947
seconds_from_handoff_to_review_ask: 38477
seconds_from_first_reply_to_review_ask: 38450
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 73
customer_message_count: 26
admin_message_count_total: 43
note_count: 3
customer_word_count: 215
admin_word_count: 501
count_reopens: 4
count_assignments: 3
handling_time_seconds: 25028
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474167030277"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474167030277"
review_rating: 5
review_posted_at: "2026-05-04T10:29:55Z"
seconds_from_ask_to_review: 15038
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474162163665 — LIVING SAINT ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474162163665?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474167030277)  ·  🔗 [Visit Shopify store](https://1bidqm-p2.myshopify.com)

## Overview
- **Merchant:** Zoe Nembhard — `znembhard10@gmail.com` (personal address on a free email provider)
- **Store:** 1bidqm-p2.myshopify.com · 🌍 Ocala, Florida, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-04-15
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-02-12 02:29:11 UTC
- **Install to conversation start:** 2 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Merchant Zoe Nembhard requested advanced customization of the Back In Stock 'Notify Me' popup button to match her store's branding, specifying hex colors and fonts. The AI bot Luna collected initial details and escalated to human agent Grace, who iteratively designed and previewed multiple popup style options. After several rounds of adjustments including color, heading size, and background changes, the final design was applied and approved by the merchant.

> "Beautiful!!! Approved!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-03 19:30:10 | +0s | — |
| Handed to human (Grace) | 2026-05-03 19:38:00 | +7m 50s | +0s |
| First reply to customer | 2026-05-03 19:38:27 | +8m 17s | +27s |
| Review requested by Grace | 2026-05-04 06:19:17 | +10h 49m | +10h 41m |
| Conversation closed | 2026-05-04 06:24:08 | +10h 53m | +10h 46m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-04 10:29:55 | +14h 59m | +14h 51m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Popup button custom styling | Merchant requested the Back In Stock popup be customized to match store colors (#8C52FF, #FFFFFF, #000000) and fonts (Helvetica World, Balabeloo). | yes |
| 2 | Feature Request | Heading color and text centering | Merchant asked to change the popup heading color to #FECD4F and center the heading text. | yes |
| 3 | How-To / Setup | Popup design revision | Merchant changed her mind and requested the popup background be made white, heading changed to black, and button background changed to #2B0080. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +10h 49m after conversation start (+10h 41m after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-04 10:29:55 UTC
- **Time from ask to review publish:** +4h 10m
- **Time from conversation start to publish:** +14h 59m
- **Match method:** `ok`
- **Shop name on review:** LIVING SAINT
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Grace was very attentive and truly a pleasure to work with. She’s positive and assures you she is working on your request and keeps you updated. She has made my experience using the app very enjoyable.

## Statistics
- **Messages:** 73 (26 customer, 43 admin)
- **Internal notes:** 3
- **Word count:** customer 215, admins 501
- **Total handling time (Intercom):** +6h 57m
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Grace)
- **Primary assignee:** Grace
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow
- **Topics:** Automatic Reply, NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided high-quality, responsive customization support, resulting in a fully approved solution and enthusiastic customer sentiment.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 73 messages</summary>

**[2026-05-03 19:30:10] user/Zoe Nembhard [source]**

> I need advanced customization

**[2026-05-03 19:30:15] bot/Luna**

> Hi Zoe! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-03 19:30:29] user/Zoe Nembhard [open]**

> Back In Stock

**[2026-05-03 19:30:30] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-03 19:30:57] user/Zoe Nembhard [open]**

> All of product pages please

**[2026-05-03 19:30:59] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-03 19:34:57] user/Zoe Nembhard [open]**

> I want the pop up to look similar to the rest of the store. Colors are hex codes #8C52FF, #FFFFFF, and #000000. Fonts are Helvetica World and Balabeloo.

**[2026-05-03 19:35:00] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-03 19:35:14] user/Zoe Nembhard [open]**

> No Password

**[2026-05-03 19:35:16] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-03 19:35:17] bot/Luna [channel_and_reply_time_expectation]**

> We'll be back online in 3 hours You'll get replies here and to znembhard10@gmail.com.

**[2026-05-03 19:38:27] admin/Grace**

> Hi there, dear Zoe!
>  This is Grace from Notify Me Support.
>  I hope you're having a lovely day
>  How are you today? (:

**[2026-05-03 19:40:11] admin/Grace**

> From my understanding, you'd lie some customizations
>  No worries at all! (:
>  Let me grab you a quick preview

**[2026-05-03 22:59:48] user/Zoe Nembhard**

> Hi Grace, thank you for getting back to me. I’m well, I hope you are too. I look forward to seeing the preview.

**[2026-05-04 01:54:56] admin/Grace**

> Hi Zoey, Thank you so much for reaching out and I apologize in delay in getting back to you, This has been a hectic shift on our end 😅, thank you in advance for your understanding:
> 
>  Here are two options I came up with for your store:
> 
>  Option1 (Minimal):
>  [Image]
>  option2 (Night Purple):
> 
>  [Image] Could you please have a look and let me know which you'd like the best?😍
>  If you'd like to try anything else as well Just let me know (:

**[2026-05-04 01:55:11] admin/Grace [note]**

> .modalBoxStyle {
>  background: #000000;
>  font-family: "Helvetica World", sans-serif;
>  color: #FFFFFF;
>  }
>  .formTitleStyle {
>  font-family: "Balabeloo", sans-serif;
>  color: #FFFFFF;
>  }
>  .fieldLabelTextStyle {
>  color: #FFFFFF;
>  }
>  .inputStyle, .selectBoxStyle {
>  background: #000000;
>  color: #FFFFFF;
>  border-color: #FFFFFF;
>  }
>  .notifyButtonStyle, .submitButtonStyle {
>  background: #8C52FF !important;
>  color: #FFFFFF !important;
>  }
>  .modalCloseButtonStyle path {
>  fill: #FFFFFF;
>  }

**[2026-05-04 01:55:56] admin/Grace [note]**

> .modalBoxStyle {
>  background: #FFFFFF;
>  border-radius: 12px;
>  font-family: "Helvetica World", sans-serif;
>  color: #000000;
>  }
>  .formTitleStyle {
>  font-family: "Balabeloo", cursive;
>  font-size: 22px;
>  color: #000000;
>  }
>  .fieldLabelTextStyle { color: #000000; font-weight: 500; }
>  .inputStyle, .selectBoxStyle {
>  background: #FFFFFF;
>  border: 1px solid #000000;
>  border-radius: 6px;
>  color: #000000;
>  }
>  .inputStyle:focus, .selectBoxStyle:focus {
>  outline: none;
>  border-color: #8C52FF;
>  box-shadow: 0 0 0 2px rgba(140, 82, 255, 0.2);
>  }
>  .notifyButtonStyle, .submitButtonStyle {
>  background: #8C52FF !important;
>  color: #FFFFFF !important;
>  border: none !important;
>  border-radius: 8px !important;
>  font-family: "Helvetica World", sans-serif !important;
>  font-weight: 600 !important;
>  }
>  .notifyButtonStyle:hover, .submitButtonStyle:hover {
>  background: #000000 !important;
>  }
>  .modalCloseButtonStyle path { fill: #000000; }

**[2026-05-04 05:42:26] user/Zoe Nembhard**

> I like the second one best. Is it possible to change the color of the heading in the pop up to #FECD4F and center the text?

**[2026-05-04 05:42:41] user/Zoe Nembhard**

> So sorry for the delay

**[2026-05-04 05:42:52] admin/Grace**

> No worries at all (:

**[2026-05-04 05:43:07] admin/Grace**

> Hi again 😍👋

**[2026-05-04 05:43:31] admin/Grace**

> Do you mean the "Notify Me Via:" text?

**[2026-05-04 05:43:47] user/Zoe Nembhard**

> Yes please

**[2026-05-04 05:44:07] admin/Grace**

> Sure thing!
>  I'm on it!

**[2026-05-04 05:44:21] admin/Grace**

> [GIF]

**[2026-05-04 05:44:26] user/Zoe Nembhard**

> Thank you so much!

**[2026-05-04 05:45:04] user/Zoe Nembhard**

> 😂😹

**[2026-05-04 05:45:21] admin/Grace**

> It's my absolute pleasure!
>  Just bear with me for a few moments please (:

**[2026-05-04 05:45:35] user/Zoe Nembhard**

> No problem!

**[2026-05-04 05:47:10] admin/Grace**

> Tadaaaaa✨
>  Do you like how it looks?😍
>  [Image]

**[2026-05-04 05:47:42] admin/Grace**

> Just a note: This is just a preview, once you approve the look I'll go ahead and apply the changes to your store🙌

**[2026-05-04 05:55:11] user/Zoe Nembhard**

> Sooo nice!! Is is possible to make heading larger? If so, then I think it would be perfect!

**[2026-05-04 05:55:33] admin/Grace**

> Leave it to me (:

**[2026-05-04 05:56:48] admin/Grace**

> [GIF]

**[2026-05-04 05:56:58] admin/Grace**

> [Image]

**[2026-05-04 05:57:06] admin/Grace**

> Does it look good?

**[2026-05-04 05:57:13] user/Zoe Nembhard**

> Beautiful!!!

**[2026-05-04 05:57:20] user/Zoe Nembhard**

> Approved!

**[2026-05-04 05:57:20] admin/Grace**

> Yayy ((:

**[2026-05-04 05:57:31] admin/Grace**

> [GIF]

**[2026-05-04 05:57:54] admin/Grace**

> Could you stay with me for 2 more minutes while I apply this?

**[2026-05-04 05:58:05] admin/Grace [note]**

> .modalBoxStyle {
> 
>  background: #000000;
> 
>  font-family: "Helvetica World", sans-serif;
> 
>  color: #FFFFFF;
> 
>  }
> 
>  .formTitleStyle {
> 
>  font-family: "Balabeloo", sans-serif;
> 
>  color: #FFFFFF;
> 
>  }
> 
>  .fieldLabelTextStyle {
> 
>  color: #FFFFFF;
> 
>  }
> 
>  .inputStyle, .selectBoxStyle {
> 
>  background: #000000;
> 
>  color: #FFFFFF;
> 
>  border-color: #FFFFFF;
> 
>  }
> 
>  .notifyButtonStyle, .submitButtonStyle {
> 
>  background: #8C52FF !important;
> 
>  color: #FFFFFF !important;
> 
>  }
> 
>  .modalCloseButtonStyle path {
> 
>  fill: #FFFFFF;
> 
>  }
> 
>  .modalBoxLowerSectionStyle{
>  background: black !important
>  }
>  .restock-alerts-form-title{
>  text-align: center;
>  color: #FECD4F;
>  font-size: 2.2rem !important
>  }

**[2026-05-04 05:58:06] user/Zoe Nembhard**

> Sure!

**[2026-05-04 05:59:09] admin/Grace**

> All done!

**[2026-05-04 05:59:24] admin/Grace**

> https://livingsaintclothing.com/products/made-with-love-dark-blue-denim-jeans?_pos=1&amp;_psq=made+with+love&amp;_ss=e&amp;_v=1.0
> 
>  Could you please check it out here and let me know if it looks good?

**[2026-05-04 05:59:53] admin/Grace**

> Once I have your approval I can finalize it 😍

**[2026-05-04 06:04:29] user/Zoe Nembhard**

> So sorry, I’m having second thoughts. One moment

**[2026-05-04 06:06:05] user/Zoe Nembhard**

> Could we make the pop up white instead of black instead and change the color of the heading to black and the background of the button at the bottom to #2B0080

**[2026-05-04 06:07:16] admin/Grace**

> Sure thing!
>  Let me try that for you🙌

**[2026-05-04 06:08:50] user/Zoe Nembhard**

> Thank you!

**[2026-05-04 06:11:44] admin/Grace**

> [Image] Tadaaaaa😍

**[2026-05-04 06:12:06] admin/Grace**

> Does it look good?😍

**[2026-05-04 06:17:00] user/Zoe Nembhard**

> Yes! I like it!

**[2026-05-04 06:17:08] user/Zoe Nembhard**

> Thank you so much!

**[2026-05-04 06:17:15] admin/Grace**

> [GIF]

**[2026-05-04 06:17:27] admin/Grace**

> I'm so glad you like it😍

**[2026-05-04 06:17:37] admin/Grace**

> The style is currently active on your store😍

**[2026-05-04 06:17:44] admin/Grace**

> I'm always happy to help dear
>  is there anything else I can help you out with at the moment ?(:

**[2026-05-04 06:18:06] user/Zoe Nembhard**

> Perfect! You rock!

**[2026-05-04 06:18:21] admin/Grace**

> [GIF]

**[2026-05-04 06:18:27] user/Zoe Nembhard**

> That’s everything. I appreciate all your help!

**[2026-05-04 06:18:33] admin/Grace**

> I was wondering, is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈

**[2026-05-04 06:19:08] user/Zoe Nembhard**

> What’s up?

**[2026-05-04 06:19:17] admin/Grace**

> if I managed to make your day a bit easier, can you consider writing a quick review for me it would help me out a ton and absolutely make my day?✨💜🥹

**[2026-05-04 06:19:42] admin/Grace**

> Mentioning my name will be the cherry on top! 🍒😍
>  You can write it here if you'd like: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-04 06:19:57] user/Zoe Nembhard**

> Sure! I’ll do it now!

**[2026-05-04 06:20:01] admin/Grace**

> [GIF]

**[2026-05-04 06:20:39] admin/Grace**

> You are a peach! 💛
>  You really made my day after a very hard shift . 🥹
>  Thank you so much for your good vibes and Great energy (:

**[2026-05-04 06:22:21] user/Zoe Nembhard**

> It’s the least I can do after your help with this! I hope you have a great rest of your day! God bless!

**[2026-05-04 06:23:38] admin/Grace**

> You are too kind (:
>  I truly appreciate it🩷
>  Please reach out anytime it would be my pleasure to help you
>  [GIF] Have a great day ahead and wishing you lots of success with your business🙌

**[2026-05-04 06:24:07] admin/Grace**

> Hi Zoe,
> 
>  It sounds like you’re all set for now, so I’ll close this ticket on my end. Any reply will reopen it right where we left off. I'm here to set you up for success in your account, so please don’t hesitate to direct all of your questions my way.
> 
>  Have a great day! 🙌🏻
>  [GIF]

**[2026-05-04 06:24:20] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-04 06:24:20] bot/Luna**

> [Conversation Rating Request]

</details>
