---
conversation_id: "215473999376246"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215473999376246?view=List"
shopify_domain: "3cwvv0-ve.myshopify.com"
shopify_url: "https://3cwvv0-ve.myshopify.com"
company_name: "Collected Journeys"
is_vip: false
app: "Notify Me!"
app_source: "review_ticket"
intercom_brand_tag: "Customer Support"
created_at: "2026-04-21T00:54:51Z"
closed_at: "2026-05-13T15:21:39Z"
state: "snoozed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Harry", "Miles", "Mo Ramez", "Pearl", "Rick", "Sam", "Stella"]
agent_count: 8
agent_count_bucket: "3+"
customer_name: "Shivon Talavera"
customer_email: "t.shivon@yahoo.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 332
seconds_from_start_to_review_ask: 53231
seconds_from_handoff_to_review_ask: 53230
seconds_from_first_reply_to_review_ask: 52899
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 33
customer_message_count: 11
admin_message_count_total: 35
note_count: 9
customer_word_count: 403
admin_word_count: 830
count_reopens: 4
count_assignments: 4
handling_time_seconds: 14123
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474046764682"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474046764682?view=List"
review_rating: 5
review_posted_at: "2026-04-24T10:27:03Z"
seconds_from_ask_to_review: 240301
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215473999376246 — Collected Journeys ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215473999376246?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474046764682?view=List)  ·  🔗 [Visit Shopify store](https://3cwvv0-ve.myshopify.com)

## Overview
- **Merchant:** Shivon Talavera — `t.shivon@yahoo.com` (personal address on a free email provider)
- **Store:** 3cwvv0-ve.myshopify.com · 🌍 Houston, Texas, United States
- **App:** Notify Me! *(inferred from review ticket — Intercom brand tag was "Customer Support")*
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-11-29

## App usage — Notify Me!
- **Notify Me! plan:** Kickstart (MONTHLY)
- **Installed on:** 2026-04-21 00:30:31 UTC
- **Install to conversation start:** 24 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Shivon Talavera installed the Notify Me app and needed help verifying the widget setup and customising the button style to match her store's branding (midnight blue, specific hex colour). After those changes were completed successfully, she followed up with a new issue: the Notify Me popup works on standard product pages but not on her custom Signature Collection landing page that has quick-add-to-cart buttons. The agent explained the architectural reason and recommended theme code changes, but when Shivon's developer couldn't resolve it, she returned asking for further clarification and whether an upgrade to the Standard plan would fix the issue — leaving this second issue unresolved.

> "I was on the Kickstart plan. The Notify Me popup works on my normal product pages, but it does not work on my custom Signature Collection landing page, which has quick add-to-cart buttons for two products directly on the page."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-21 00:54:51 | +0s | — |
| Handed to human (Stella) | 2026-04-21 00:54:52 | +1s | +0s |
| First reply to customer | 2026-04-21 01:00:23 | +5m 32s | +5m 31s |
| Review requested by Stella | 2026-04-21 15:42:02 | +14h 47m | +14h 47m |
| Conversation closed | 2026-05-13 15:21:39 | +22d 14h | +22d 14h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-24 10:27:03 | +3d 9h | +3d 9h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget installation check | Merchant wanted confirmation that the Notify Me widget was correctly set up on her store after installation. | yes |
| 2 | Feature Request | Widget style customisation | Merchant requested a style change to the Notify Me button including a midnight blue colour with a specific hex code. | yes |
| 3 | Technical Bug | Notify Me button not showing on custom collection page | Merchant asked why the Notify Me popup does not appear on her custom Signature Collection landing page with quick-add buttons, and whether an upgrade or code change is needed to fix it. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +14h 47m after conversation start (+14h 47m after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-24 10:27:03 UTC
- **Time from ask to review publish:** +2d 18h
- **Time from conversation start to publish:** +3d 9h
- **Match method:** `ok`
- **Shop name on review:** Collected Journeys
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I had a good experience using this app so far. Stella was very helpful and had great customer service. She made sure everything was set up and running smoothly.

## Statistics
- **Messages:** 33 (11 customer, 35 admin)
- **Internal notes:** 9
- **Word count:** customer 403, admins 830
- **Total handling time (Intercom):** +3h 55m
- **Reopens:** 4
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 8 (Grace, Harry, Miles, Mo Ramez, Pearl, Rick, Sam, Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, password-protected-store, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, password-protected, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful customization options and timely responses, resulting in a low-effort, resolved interaction.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Notify Me widget does not support quick-add-to-cart buttons on custom collection landing pages without theme code modifications or potentially a plan upgrade

## Full transcript
<details>
<summary>Click to expand — 33 messages</summary>

**[2026-04-21 00:54:51] user/Shivon Talavera [source]**

> I just installed Notify Me

**[2026-04-21 00:54:52] admin/Mo Ramez [note]**

> shopify_domain: 3cwvv0-ve.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-04-21 00:55:02] admin/Miles [note]**

> 🔒 This store is password-protected

**[2026-04-21 01:00:23] admin/Grace [assignment]**

> Hi Shivon, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-21 01:00:32] admin/Grace**

> I noticed that your store is currently password-protected. Could you please share the front password with me just for a quick check?

**[2026-04-21 01:30:58] user/Shivon Talavera**

> Hello Grace,
>  Thanks for your response. The password to the store is CJourney11434 Sent from Yahoo Mail for iPhone ​

**[2026-04-21 01:34:40] admin/Grace**

> Hi Shivon,
>  Thank you so much (:
> 
>  t I noticed there are no out-of-stock products in your shop at the moment.
>  Whenever one of your products goes out of stock, please reach out to us so we can inspect the button's style and functionality for you.
> 
>  In the meantime, we're here to help with any questions or concerns you might have.
>  Let me know if there is anything I can help you out with
> 
>  Have a great day!
>  Best regards,

**[2026-04-21 13:52:19] user/Shivon Talavera**

> Hello if you want to check back I put the Eiffel Tower charm to zero inventory. Sent from Yahoo Mail for iPhone ​

**[2026-04-21 13:58:08] admin/Stella [note]**

> https://collectedjourneys.com/products/hot-air-ballon-charm?_pos=1&amp;_psq=Eiffel+Tower+charm&amp;_ss=e&amp;_v=1.0

**[2026-04-21 14:05:25] admin/Stella**

> Hi Shivon,
>  This is Stella here from the team, joining the chat since Grace is done for the day. I hope you are doing well.
> 
>  Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
> 
>  [Image] I just wanted to let you know we can make some customizations to our widget to make it more aligned with your theme! ﻿Here is a suggestion: ​﻿﻿
>  [Image]
>  What do you think? If you are interested in the above-mentioned changes (or any other style), just reply to this message, and I will take it from there, absolutely free of charge! 😊
> 
>  Looking forward to your reply.

**[2026-04-21 14:05:30] admin/Stella [note]**

> .cj-form

**[2026-04-21 14:05:37] admin/Stella [note]**

> https://api.notify-me.app/n0t1fym3-admin/account/uistyle/109586/change/?_changelist_filters=q%3D3cwvv0-ve.myshopify.com

**[2026-04-21 14:35:06] user/Shivon Talavera**

> Hello Stella, yes I like the second style better. And if you make that midnight blue that would be great. Sent from Yahoo Mail for iPhone ​

**[2026-04-21 14:36:39] admin/Pearl [note]**

> Stella Revieww

**[2026-04-21 14:49:55] admin/Stella**

> Glad to hear you like it!
>  I just added the changes and midnight blue color. Could you please check it and let me know if it looks good?
>  [Image]

**[2026-04-21 14:50:24] admin/Stella [note]**

> Pearl
>  Thank you honeypie

**[2026-04-21 15:10:52] user/Shivon Talavera**

> That looks great but are you able to change the blue color to #051126 or #0a1d2e ? Sent from Yahoo Mail for iPhone ​

**[2026-04-21 15:18:21] admin/Stella**

> Of course!
>  It's done.
>  [Image]
>  Is there anything else I can help with?

**[2026-04-21 15:40:23] user/Shivon Talavera**

> Thank you so much! Sent from Yahoo Mail for iPhone ​

**[2026-04-21 15:42:02] admin/Stella**

> It was my pleasure! I'm glad I was able to help.
>  Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!
> 
>  By the way,..
>  If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇
>  Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-04-23 13:35:05] admin/Stella**

> Hi again, dear Shivon. This is Stella from Notify Me.
>  I hope you are having a lovely day.
>  I wanted to reach out with a follow up and make sure everything is working smoothly on your store.
>  I am always here if you want to adjust anything else. (:
> 
>  If you have a moment, it would mean so much to me if you could leave a quick review about your experience.
>  Reviews help me a lot, and when customers mention my name it truly makes my day and supports my work with the team.🙏💚
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
> 
>  [Image]
> 
>  Thank you so much for your time and kindness. I truly appreciate it. If you need anything else, feel free to message me anytime.

**[2026-04-23 13:35:19] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-04-23 13:35:19] bot/Luna**

> [Conversation Rating Request]

**[2026-04-23 19:50:26] user/Shivon Talavera [open]**

> No problem I will do a review later today Sent from Yahoo Mail for iPhone ​

**[2026-04-24 03:21:34] admin/Rick [note]**

> 🥹

**[2026-04-24 08:34:49] admin/Stella [note]**

> I have a feeling that they did the wrong review

**[2026-04-24 11:09:32] admin/Stella**

> Hey Shivon,
>  I just got your review, and I wanted to thank you for your kind words! It made my day after a long day. 😁
> 
>  Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues! 😉
> 
>  Have a great weekend ahead! 🌟

**[2026-04-24 12:25:46] user/Shivon Talavera [open]**

> No problem. Have a great weekend! Sent from Yahoo Mail for iPhone ​

**[2026-05-13 13:28:58] user/Shivon Talavera [open]**

> Hello Stella, I hope all is well. I wanted to ask a question. When I zero out the charm products everything is working fine. But when I zero out any of the collections I don’t see the out of stock notification. For example I zeroed out the signature collections and It still has the add to cart but when I press on it it turns red and says try again. I was wondering if I needed to upgrade for that section to work or I need to edit my codes? If you can look into I would greatly appreciate it. My website is collectedjourneys.com and the password is CJourney11434 Sent from Yahoo Mail for iPhone ​

**[2026-05-13 14:58:36] admin/Stella**

> Hi Shivon,
>  Thank you for that explanation! It really helped me pinpoint the issue.
> 
>  From what I can see, the Notify Me button works perfectly on your individual product pages (like the charms), but the Signature collection is behaving differently because of its unique layout.
> 
>  Here is why this is happening:
>  - Charm Collection: This is a standard collection page. When you click a product, it redirects you to a specific Product Page where our widget is installed and working correctly.
>  - Signature Collection: This page is designed to act like a quick shop or landing page. It features two products with their own "Add to Cart" buttons directly on the collection page.
> 
>  Currently, the "Notify Me" button is enabled to show up on the product page in your panel. Because the Signature collection is actually a collection page designed like a product page, the notify me button is not showing up there.
> 
>  Regarding your question on upgrades or code: I believe the "Try Again" error occurs because of the way the signature collection page is set up, and the "Add to Cart" button is trying to grab inventory that isn't there. To fix this, you need to edit your theme code or contact your theme developer to further look into this.
>  [Image]
>  Please let me know if anything is unclear or if you have further questions or concerns.

**[2026-05-13 15:20:18] user/Shivon Talavera**

> Ok I understand. Thank you for clearing that up for me. Sent from Yahoo Mail for iPhone ​

**[2026-05-13 15:21:38] admin/Stella**

> It was my pleasure!
>  Let me know if there's anything else I can help with! I'm here to help.

**[2026-05-23 20:28:13] user/Shivon Talavera [open]**

> Hello I still need help with the collection section as my developer was not able to help me and I need more clarification. I was on the Kickstart plan. The Notify Me popup works on my normal product pages, but it does not work on my custom Signature Collection landing page, which has quick add-to-cart buttons for two products directly on the page. Can you please confirm whether that page counts as a collection or home page widget placement and whether I would need the Standard plan for the email notification popup to work there? Also, if I do upgrade, will that make the popup open on that page as long as widget visibility and the app embed are enabled, or would there still be any extra custom setup needed?

</details>
