---
conversation_id: "215474254919357"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474254919357?view=List"
shopify_domain: "6rhqs1-4p.myshopify.com"
shopify_url: "https://6rhqs1-4p.myshopify.com"
company_name: "Green Threads Global"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T13:12:57Z"
closed_at: "2026-05-12T09:56:36Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "GBR"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Rick", "Sam"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "greenthreadsglobal butt"
customer_email: "greenthreadsglobal@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 155
seconds_to_first_admin_reply: 155
seconds_from_start_to_review_ask: 685
seconds_from_handoff_to_review_ask: 530
seconds_from_first_reply_to_review_ask: 530
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 59
customer_message_count: 33
admin_message_count_total: 25
note_count: 0
customer_word_count: 158
admin_word_count: 338
count_reopens: 4
count_assignments: 3
handling_time_seconds: 14068
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 3
review_ticket_id: "215474260058082"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474260058082?view=List"
review_rating: 5
review_posted_at: "2026-05-11T18:24:05Z"
seconds_from_ask_to_review: 17983
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474254919357 — Green Threads Global ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474254919357?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474260058082?view=List)  ·  🔗 [Visit Shopify store](https://6rhqs1-4p.myshopify.com)

## Overview
- **Merchant:** greenthreadsglobal butt — `greenthreadsglobal@gmail.com` (personal address on a free email provider)
- **Store:** 6rhqs1-4p.myshopify.com · 🌍 Slough, England, United Kingdom
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** GBP
- **Store created on Shopify:** 2026-01-22

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-11 10:19:50 UTC
- **Install to conversation start:** 2h 53m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 2

## Summary
The merchant needed help customizing the Wishlist button appearance on their Shopify store, specifically changing the background and text colors to a brown shade (#7a532f). Agent Sam handled the request, also proactively suggesting and implementing a header heart icon for the wishlist, and ultimately applied the brand color across the wishlist drawer text and buttons to the merchant's satisfaction.

> "thanks alot , you are a super star 👍"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 13:12:57 | +0s | — |
| Handed to human (Sam) | 2026-05-11 13:15:32 | +2m 35s | +0s |
| First reply to customer | 2026-05-11 13:15:32 | +2m 35s | +0s |
| Review requested by Sam | 2026-05-11 13:24:22 | +11m 25s | +8m 50s |
| Conversation closed | 2026-05-12 09:56:36 | +20h 43m | +20h 41m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-11 18:24:05 | +5h 11m | +5h 8m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button background color change | The merchant wanted to change the Wishlist button background color to #7a532f on their product page. | yes |
| 2 | Feature Request | Wishlist button placement | The agent proactively suggested and the merchant agreed to move the wishlist button to the header as a heart icon for better visibility. | yes |
| 3 | How-To / Setup | Wishlist drawer text and button color | The merchant wanted the font color and button background in the wishlist drawer also changed to the same brown color #7a532f. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +11m 25s after conversation start (+8m 50s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-11 18:24:05 UTC
- **Time from ask to review publish:** +4h 59m
- **Time from conversation start to publish:** +5h 11m
- **Match method:** `ok`
- **Shop name on review:** Green Threads Global
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> The Support team is excellent, esp Sam she is a super star

## Statistics
- **Messages:** 59 (33 customer, 25 admin)
- **Internal notes:** 0
- **Word count:** customer 158, admins 338
- **Total handling time (Intercom):** +3h 54m
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 2 (Rick, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 3 / 5
  - Explanation: The customer requested advanced customization for a button's background color, and the AI Agent asked for more details and store password information to assist further.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 59 messages</summary>

**[2026-05-11 13:12:57] user/greenthreadsglobal butt [source]**

> I need advanced customization

**[2026-05-11 13:13:02] bot/Luna**

> Hi greenthreadsglobal! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-11 13:13:19] user/greenthreadsglobal butt [open]**

> Wishlist

**[2026-05-11 13:13:19] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-11 13:13:43] user/greenthreadsglobal butt [open]**

> https://greenthreadsglobal.com/products/essential-sleep-solution

**[2026-05-11 13:13:57] user/greenthreadsglobal butt**

> i want to change the background color of the button

**[2026-05-11 13:14:00] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-11 13:14:28] user/greenthreadsglobal butt [open]**

> #7a532f i need this color of background

**[2026-05-11 13:14:31] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-11 13:14:42] user/greenthreadsglobal butt [open]**

> no

**[2026-05-11 13:14:45] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-11 13:14:45] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to greenthreadsglobal@gmail.com.

**[2026-05-11 13:15:32] admin/Sam**

> Hi there,
>  This is Sam here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-11 13:15:36] admin/Sam**

> Please let me take a closer look at your request, and I’ll be back with an update shortly. Thanks for your patience.

**[2026-05-11 13:15:54] user/greenthreadsglobal butt**

> Hi Sam

**[2026-05-11 13:16:25] user/greenthreadsglobal butt**

> i am good👍

**[2026-05-11 13:19:04] admin/Sam**

> I'm glad to hear that. 😊
>  I customized the button's color. Does this version look better?
>  [Image]

**[2026-05-11 13:19:19] user/greenthreadsglobal butt**

> yes Thanks

**[2026-05-11 13:19:32] admin/Sam**

> You're most welcome.

**[2026-05-11 13:19:42] user/greenthreadsglobal butt**

> 😍

**[2026-05-11 13:20:04] admin/Sam**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-11 13:20:36] user/greenthreadsglobal butt**

> ohhh yes

**[2026-05-11 13:20:51] user/greenthreadsglobal butt**

> it would look more organized and visible

**[2026-05-11 13:20:57] admin/Sam**

> [Image]

**[2026-05-11 13:21:21] user/greenthreadsglobal butt**

> thanks alot , you are a super star 👍

**[2026-05-11 13:21:32] admin/Sam**

> Thank you! 😍

**[2026-05-11 13:22:35] admin/Sam**

> Done! 😍
>  [Image]
>  If you need anything else, I'm here for you. 😊🌸

**[2026-05-11 13:23:54] user/greenthreadsglobal butt**

> thankyou but for now its perfect

**[2026-05-11 13:24:14] user/greenthreadsglobal butt**

> thankyou Sam much appriciated

**[2026-05-11 13:24:22] admin/Sam**

> My pleasure! I'm glad you like it. ✨
>  Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review before you go! 😍
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏

**[2026-05-11 13:24:54] user/greenthreadsglobal butt**

> sure i will but one more thing

**[2026-05-11 13:25:24] user/greenthreadsglobal butt**

> i just noticed the wishlist list can you change the button on that also

**[2026-05-11 13:26:59] user/greenthreadsglobal butt**

> [Image]

**[2026-05-11 13:27:12] user/greenthreadsglobal butt**

> test color and button background

**[2026-05-11 13:27:13] admin/Sam**

> Sure. This one?
>  [Image]

**[2026-05-11 13:27:38] user/greenthreadsglobal butt**

> yes this too\

**[2026-05-11 13:28:03] user/greenthreadsglobal butt**

> font color and button background everywhere

**[2026-05-11 13:28:33] user/greenthreadsglobal butt**

> #7a532f

**[2026-05-11 13:36:01] admin/Sam**

> I made some adjustments. Would you please check it and let me know i anything else needs customizing?

**[2026-05-11 13:47:31] user/greenthreadsglobal butt**

> can you please s[ecify the customization you did

**[2026-05-11 13:48:04] user/greenthreadsglobal butt**

> because I am unable to see any change

**[2026-05-11 13:54:52] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-12 09:05:45] admin/Sam**

> Hi there!
>  I've matched the font with your theme and adjusted the colors:
>  [Image]
>  [Image]
>  Would you please check it and let me know what else needs adjustments?

**[2026-05-12 09:11:19] user/greenthreadsglobal butt**

> Hi Sam

**[2026-05-12 09:11:25] user/greenthreadsglobal butt**

> hope you are fine today

**[2026-05-12 09:11:30] user/greenthreadsglobal butt**

> let me check

**[2026-05-12 09:12:16] admin/Sam**

> Thanks. Hope you're doing great too.
>  I'll be here.

**[2026-05-12 09:15:50] user/greenthreadsglobal butt**

> [Image] can you chnage the text color

**[2026-05-12 09:16:08] user/greenthreadsglobal butt**

> [Image]

**[2026-05-12 09:16:43] user/greenthreadsglobal butt**

> i need to change the text color also

**[2026-05-12 09:17:08] admin/Sam**

> All the text on the drawer? To the same brown color you shared earlier?

**[2026-05-12 09:17:17] user/greenthreadsglobal butt**

> yes same

**[2026-05-12 09:17:27] admin/Sam**

> Sure. A minute please.

**[2026-05-12 09:17:58] user/greenthreadsglobal butt**

> and button background of :Explore more"

**[2026-05-12 09:25:42] admin/Sam**

> Done!
>  [Image]
>  [Image]

**[2026-05-12 09:54:17] user/greenthreadsglobal butt**

> Thanks alot Sam . All done for now . much appriciated

**[2026-05-12 09:56:30] admin/Sam**

> You're most welcome. If you ever need anything else, I'll be just one message away and more than happy to help. 🌸
>  Have a lovely rest of the day!

**[2026-05-12 09:56:48] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-12 09:56:48] bot/Luna**

> [Conversation Rating Request]

</details>
