---
conversation_id: "215474308620959"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474308620959"
shopify_domain: "windowcleaningresource.myshopify.com"
shopify_url: "https://windowcleaningresource.myshopify.com"
company_name: ""
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-05-14T19:26:50Z"
closed_at: "2026-05-14T22:32:12Z"
state: "closed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Rina"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Chris Lambrinides"
customer_email: "gina@windowcleaningresource.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 50
seconds_from_start_to_review_ask: 1272
seconds_from_handoff_to_review_ask: 1271
seconds_from_first_reply_to_review_ask: 1222
review_asked: true
review_ask_admin_name: "Harry"
num_messages: 29
customer_message_count: 10
admin_message_count_total: 20
note_count: 1
customer_word_count: 197
admin_word_count: 380
count_reopens: 0
count_assignments: 2
handling_time_seconds: 1582
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474312255813"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474312255813"
review_rating: 5
review_posted_at: "2026-05-15T02:18:09Z"
seconds_from_ask_to_review: 23407
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474308620959 — XERO Products ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474308620959)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7549323/conversation/215474312255813)  ·  🔗 [Visit Shopify store](https://windowcleaningresource.myshopify.com)

## Overview
- **Merchant:** Chris Lambrinides — `gina@windowcleaningresource.com` (personal business email (likely the founder or a named employee))
- **Store:** windowcleaningresource.myshopify.com · 🌍 Warwick, New York, United States
- **App:** Discounty
- **Channel:** customer_initiated · **Language:** English

## App usage — Discounty
- **Discounty plan:** —
- **Installed on:** 2026-05-14 19:24:44 UTC
- **Install to conversation start:** 2 minutes before this conversation

## Summary
Merchant Chris set up his first Discounty quantity discount campaign and noticed the discounted price was visible in the cart but not on the product page when selecting 2+ items. The agent clarified this is a current app limitation — the product page only shows the discount table, while the actual price reduction appears in the cart and checkout — and logged a feature request. The agent also applied a widget customization the merchant was happy with, and the merchant ultimately submitted a review.

> "Okay I appreciate the confirmation that I wasn't missing something."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 19:26:50 | +0s | — |
| Handed to human (Harry) | 2026-05-14 19:26:51 | +1s | +0s |
| First reply to customer | 2026-05-14 19:27:40 | +50s | +49s |
| Review requested by Harry | 2026-05-14 19:48:02 | +21m 12s | +21m 11s |
| Conversation closed | 2026-05-14 22:32:12 | +3h 5m | +3h 5m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-15 02:18:09 | +6h 51m | +6h 51m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | First campaign setup | Merchant wanted confirmation that his first Discounty quantity discount campaign was set up and displaying correctly. | yes |
| 2 | Technical Bug | Discount not showing on product page | Merchant asked why the additional 10% quantity discount was visible in the cart but not reflected on the product page when selecting 2 or more items. | partial |
| 3 | Feature Request | Real-time price update on product page | Merchant wanted the discounted price to be displayed live on the product page when quantity thresholds are met. | partial |
| 4 | How-To / Setup | Widget customization | Merchant agreed to have the agent apply advanced widget customizations to their store. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +21m 12s after conversation start (+21m 11s after human handoff)
- **Requested by:** Harry
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-15 02:18:09 UTC
- **Time from ask to review publish:** +6h 30m
- **Time from conversation start to publish:** +6h 51m
- **Match method:** `manual`
- **Shop name on review:** XERO Products
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:**
> Harry was super helpful. I just downloaded the app and he helped me make sure it was installed correctly and did a nice color customization. Super fast communication which I really appreciate. Seems like a well-built, easy to use app.

## Statistics
- **Messages:** 29 (10 customer, 20 admin)
- **Internal notes:** 1
- **Word count:** customer 197, admins 380
- **Total handling time (Intercom):** +26m 22s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Harry, Rina)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Customization, Discounty - asked for review
- **Topics:** Feature request, DS - First campaign - Proactive, DS - Asked for review

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Discount price not updating in real-time on the product page when quantity threshold is met — only visible in cart and at checkout

## Full transcript
<details>
<summary>Click to expand — 29 messages</summary>

**[2026-05-14 19:26:50] user/Chris Lambrinides [source]**

> I just created my first Discounty campaign.

**[2026-05-14 19:26:51] admin/Rina [note]**

> Quantity discount / Cart goal
>  Campaign Name: XERO Fleet Program
>  Campaign Type: Quantity discount / Cart goal
>  Campaign Status: Downloading
>  Use End Countdown timer: False
>  Use Start Countdown timer: False
>  App embed cart widget config: True
>  App embed: False
>  Minimum requirement: [{"criteria":2,"discount":10}]
>  Include Filters: Products and variants
>  Exclude Filters: None
>  Sample Product List:
>  - XERO Classic Stickers

**[2026-05-14 19:27:40] admin/Harry**

> Hi Chris!
>  This is Harry from Discounty. Congrats on launching your first campaign! ✨
>  I’m going to check it right now and send over a preview. Sounds good?

**[2026-05-14 19:31:00] admin/Harry**

> Your campaign’s live and looking great! 😎 Here’s a snapshot of how it shows up in your store:
> 
>  [Image] [Image]
>  Does it look good? Let me know if you need any adjustments,
>  ​﻿or just reply ‘Yes’ if you’re happy with it. 😊

**[2026-05-14 19:32:41] user/Chris Lambrinides**

> So when I look in the cart, I can see it giving the additional discounted price, but on the product page, it isn't showing the price with the extta 10% off. This is not an ideal time to be testing since we already have a 15% off sale going on, but on the product page, I'm only seeing my current sale price reflected. Does that make sense?

**[2026-05-14 19:32:53] user/Chris Lambrinides**

> [Image]

**[2026-05-14 19:33:01] admin/Harry**

> By the way, by checking your beautiful shop, I was wondering if you are interested in some advanced customizations for our widget or not.
>  The below is just a suggestion that can be done for you in no time!
> 
>  [Image]
>  What do you think?

**[2026-05-14 19:33:23] user/Chris Lambrinides**

> That would be a great customization, but I want to make sure this is working right first

**[2026-05-14 19:33:29] admin/Harry**

> Thank you for sharing this.

**[2026-05-14 19:36:15] admin/Harry**

> Yes, it does seem that your product already has a discount set outside of our app. This discount appears to be implemented by adding a compare at price to the Shopify price.
>  That is why our quantity discount is stacking with the previous one, since it works based on the Shopify price, which is already set to a discounted value.
>  May I ask how you prefer it to work?

**[2026-05-14 19:37:23] user/Chris Lambrinides**

> The stacking is fine, but what I'm trying to say is I don't see the additional discount on the product page, just the original sale price. Like in the cart screenshot I sent, you can see it bringing the price down to $0.77, but that's not reflected on the product page when I add 2 or more in the quantity box. It stays at the original $0.85

**[2026-05-14 19:42:02] admin/Harry**

> Oh, I see. That is correct, our volume discount's display on the product page only involves the discount table at the moment, while the discount itself will be shown in the cart and at checkout.
> 
>  Thank you for sharing your needs with us. I see how it could benefit your business, and I'll pass your request on to our product development team for future consideration.
> 
>  I made a feature request for you on our Featurebase board so that other people can vote on it too.
>  [App: Featurebase]
> 
> 
>  I'm going to make sure that we reach out to you as soon as this feature goes live.

**[2026-05-14 19:42:33] user/Chris Lambrinides**

> Okay I appreciate the confirmation that I wasn't missing something.

**[2026-05-14 19:43:44] admin/Harry**

> No problem at all. It's my pleasure!

**[2026-05-14 19:43:56] admin/Harry**

> Would you like me to apply the customization for you?

**[2026-05-14 19:44:12] user/Chris Lambrinides**

> Sure, that would be great

**[2026-05-14 19:45:04] admin/Harry**

> Absolutely!

**[2026-05-14 19:46:56] admin/Harry**

> It's done! ✅
>  Could you please check it and confirm?

**[2026-05-14 19:47:21] user/Chris Lambrinides**

> I see it! Looks great. Thank you so much!

**[2026-05-14 19:47:43] admin/Harry**

> It's my pleasure! 😊

**[2026-05-14 19:47:51] admin/Harry**

> Is there anything else I can help you with?

**[2026-05-14 19:48:02] admin/Harry**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: Discounty Review Link

**[2026-05-14 19:48:10] user/Chris Lambrinides**

> Not right now, thank you!

**[2026-05-14 19:48:24] admin/Harry**

> You're very welcome!

**[2026-05-14 19:48:56] user/Chris Lambrinides**

> Review submitted. Have a great rest of your day

**[2026-05-14 19:49:13] admin/Harry**

> Thank you very much! 😊

**[2026-05-14 19:49:17] admin/Harry**

> You too!

**[2026-05-14 22:32:23] bot/Luna**

> Help Harry understand how they’re doing:

**[2026-05-14 22:32:23] bot/Luna**

> [Conversation Rating Request]

</details>
