---
conversation_id: "215474252684500"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474252684500?view=List"
shopify_domain: "flexilightpro.myshopify.com"
shopify_url: "https://flexilightpro.myshopify.com"
company_name: "Flexilightpro"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T10:03:02Z"
closed_at: "2026-05-11T13:29:17Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "GBR"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Melissa", "Mo Ramez", "Nilou"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Mila Lazdovska"
customer_email: "flexilightled@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 101
seconds_from_start_to_review_ask: 2812
seconds_from_handoff_to_review_ask: 2810
seconds_from_first_reply_to_review_ask: 2711
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 67
customer_message_count: 23
admin_message_count_total: 50
note_count: 2
customer_word_count: 262
admin_word_count: 1168
count_reopens: 2
count_assignments: 2
handling_time_seconds: 7570
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474260061199"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474260061199?view=List"
review_rating: 5
review_posted_at: "2026-05-11T18:24:12Z"
seconds_from_ask_to_review: 27258
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474252684500 — Flexilightpro ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474252684500?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474260061199?view=List)  ·  🔗 [Visit Shopify store](https://flexilightpro.myshopify.com)

## Overview
- **Merchant:** Mila Lazdovska — `flexilightled@gmail.com` (personal address on a free email provider)
- **Store:** flexilightpro.myshopify.com · 🌍 City of London, England, United Kingdom
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** GBP
- **Store created on Shopify:** 2020-09-15
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-11 09:58:10 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
Mila had just installed the Notify Me app and found that the back-in-stock button was not appearing on her homepage because the featured product card was not linked to the product page. The agent enabled homepage/collection-page button support, provided a step-by-step guide for Mila to add the product link herself, and later helped her locate subscriber reports and escalated a request to grant access to customer contact-point data, which was approved and resolved within the same conversation.

> "unfortunately, I do not have connection to developers anymore. so, if i do it myself, once producte page will be linked, it should be all working, right?"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 10:03:02 | +0s | — |
| Handed to human (Nilou) | 2026-05-11 10:03:04 | +2s | +0s |
| First reply to customer | 2026-05-11 10:04:43 | +1m 41s | +1m 39s |
| Review requested by Nilou | 2026-05-11 10:49:54 | +46m 52s | +46m 50s |
| Conversation closed | 2026-05-11 13:29:17 | +3h 26m | +3h 26m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-11 18:24:12 | +8h 21m | +8h 21m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Notify Me button not showing on homepage | Merchant could not see the back-in-stock notification button on the homepage for a sold-out product. | partial |
| 2 | Technical Bug | Homepage product card not linked to product page | The homepage featured product was sold out and had no link to the product page, preventing the Notify Me button from injecting. | partial |
| 3 | How-To / Setup | Checking subscriber sign-ups and email notifications | Merchant asked how to see who has subscribed and whether email notifications to herself could be configured. | yes |
| 4 | Account / Access | Customer contact-point data restricted by plan | Merchant could not see customer email addresses in the Requests report due to plan-level restrictions. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +46m 52s after conversation start (+46m 50s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-11 18:24:12 UTC
- **Time from ask to review publish:** +7h 34m
- **Time from conversation start to publish:** +8h 21m
- **Match method:** `ok`
- **Shop name on review:** Flexilightpro
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Great customer support from Nilou, thanks a lot for your assistance!

## Statistics
- **Messages:** 67 (23 customer, 50 admin)
- **Internal notes:** 2
- **Word count:** customer 262, admins 1168
- **Total handling time (Intercom):** +2h 6m
- **Reopens:** 2
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Melissa, Mo Ramez, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided clear guidance and enabled features, resulting in successful resolution and strong positive customer sentiment.

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Homepage featured product card not linked to product page, preventing Notify Me button injection
- Customer contact-point (email) data restricted to higher-tier plans

## Full transcript
<details>
<summary>Click to expand — 67 messages</summary>

**[2026-05-11 10:03:02] user/Mila Lazdovska [source]**

> I just installed Notify Me

**[2026-05-11 10:03:04] admin/Mo Ramez [note]**

> shopify_domain: flexilightpro.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-11 10:04:43] admin/Nilou**

> Hi Mila, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-11 10:07:54] user/Mila Lazdovska**

> thank you. I am not sure if it has been activated yet, as nothing shows online atm - just sold out.

**[2026-05-11 10:08:40] admin/Nilou**

> My pleasure! ^-^ It's actually added now and it already matches your beautiful store:
>  [Image] Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-11 10:10:15] admin/Nilou**

> I have 2 suggestions for you in fact ^-^

**[2026-05-11 10:10:24] admin/Nilou**

> I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-11 10:10:44] admin/Nilou**

> Aslo, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?
>  Just reply to this message and I'll take care of it for you! 😊

**[2026-05-11 10:13:07] user/Mila Lazdovska**

> thank you. i am looking at it from mobile, i can clearly see wishlist icon, but i cant find where can i turn on notification. atm it says sold out and no other active links or buttons

**[2026-05-11 10:15:19] admin/Nilou**

> You're welcome! I see Could you please share a screenshot of your view on this page? https://flexilight-pro.com/products/flexilightpro?variant=45479347683495&amp;is_shop_owner=true

**[2026-05-11 10:19:04] user/Mila Lazdovska**

> [Image] [Image]

**[2026-05-11 10:19:51] user/Mila Lazdovska**

> sold out button is not active and it doesn't allow to go to product page

**[2026-05-11 10:22:28] admin/Nilou**

> Aha, I can see the link at the top and it seems like you're checking this on the homepage ^-^ Enabling the Notify me button on homepage is currently not enabled as it's available on the Rocket plan or higher
>  [Image] But I understand this feature is important for you to test things out So would you like me to enable it for you from the backend with no extra charges?👀 ^-^

**[2026-05-11 10:23:02] admin/Nilou**

> Please note at the moment it's only enabled on the prouct pages Like this one: ​https://flexilight-pro.com/products/flexilightpro?variant=45479347683495&amp;is_shop_owner=true

**[2026-05-11 10:25:16] user/Mila Lazdovska**

> I see. Unfortunately, they cant get to the product page, because it sold out ( not sure why), so unless we connect the feature, it will not work.

**[2026-05-11 10:28:09] admin/Nilou**

> Oh I see I would be more than happy to enable the homepage button for you But please note there's a high chance that even after I enable it, it won't be added. The reason is exactly what you described: The featured products section of the homepage is not connected to the product itself, or in other words there is no link to the product embedded in the homepage theme This way our app can't recognize that there is a product card here

**[2026-05-11 10:28:41] admin/Nilou**

> Let me enable the homepage button for you If it did not work in fact, I will help you with how to fix this Sounds good? ^-^

**[2026-05-11 10:28:57] user/Mila Lazdovska**

> that be amazing, thank you

**[2026-05-11 10:29:19] admin/Nilou**

> You're entirely welcome! ^-^

**[2026-05-11 10:31:45] admin/Nilou**

> ✅I've enabled both collection page and homepage just in case Unfortunately as expected the button was not injected because there's no product link

**[2026-05-11 10:34:09] admin/Nilou**

> It's usually recommended to merchants to reach out to their theme developers for this But in case you don't have access to one or prefer to do it yourself, to ensure a clean resolution, you can duplicate the theme -&gt; Make the changes on the draft duplicate theme -&gt; If all went smoothly on the draft one, finalize the changes on the live theme This would be a great cautionary step to make sure your live theme remains clean and intact until you confirm the changes

**[2026-05-11 10:36:14] user/Mila Lazdovska**

> unfortunately, I do not have connection to developers anymore. so, if i do it myself, once producte page will be linked, it should be all working, right?

**[2026-05-11 10:37:23] admin/Nilou**

> Yes! That should fix the issue

**[2026-05-11 10:38:16] admin/Nilou**

> Let me prepare the guide for you
>  [GIF]

**[2026-05-11 10:38:37] user/Mila Lazdovska**

> okey, thank you for your help. I will give it a go.

**[2026-05-11 10:39:39] admin/Nilou**

> Awesome! You're most welcome

**[2026-05-11 10:45:07] admin/Nilou**

> Here’s an easy way to connect the homepage product card to the actual product page so the Notify Me button can work properly there:
>  1. In Shopify Admin, go to Online Store → Themes
> 2. Click Customize on your live theme
> 3. From the top dropdown, open your Homepage
> 4. Click on the featured product or featured collection section that contains the sold out item
> 5. Select the product card/item
> 6. Look for a field called Link, Product link, Button link, or similar
> 7. Paste this product URL there: https://flexilight-pro.com/products/flexilightpro?_pos=8&amp;_sid=bc4b768e7&amp;_ss=r
> 8. Click Save in the top right corner
>  After saving, the homepage product should properly link to the product page, and the Notify Me button should then work correctly 😊 Please note again it's recommended to test the steps first on a draft theme and then the live one.

**[2026-05-11 10:46:56] user/Mila Lazdovska**

> thank you so much, I will try to do that.

**[2026-05-11 10:47:55] admin/Nilou**

> You're absolutely welcome!😍 I hope I hear from you whenever you have a chance to do it

**[2026-05-11 10:48:07] admin/Nilou**

> We're here for you 24/7 if you need help with anything else

**[2026-05-11 10:48:24] admin/Nilou**

> By the way, may I ask for a favor?

**[2026-05-11 10:49:23] user/Mila Lazdovska**

> yes of course

**[2026-05-11 10:49:54] admin/Nilou**

> Thank you!😍 I was wondering if you feel I’ve provided you with 5-star service,
>  would you mind leaving us a quick review? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day ^-^ of course, only if you’d like. You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-11 10:51:03] admin/Nilou**

> I'd be truly grateful if you consider it
>  [Image]

**[2026-05-11 10:51:35] user/Mila Lazdovska**

> i will, thank you :)

**[2026-05-11 10:52:05] admin/Nilou**

> Thank YOU!🥹🙏Really appreciate that If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-11 10:57:00] user/Mila Lazdovska**

> done :)

**[2026-05-11 10:57:16] admin/Nilou**

> Thank you so much!!😍

**[2026-05-11 10:57:22] admin/Nilou**

> [Image]

**[2026-05-11 11:09:26] admin/Nilou**

> Thank you again😊💗 If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-11 11:09:40] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-11 11:09:40] bot/Luna**

> [Conversation Rating Request]

**[2026-05-11 12:05:44] user/Mila Lazdovska [open]**

> hi, quick question, Ive managed to add another button to main page to join list, but how do i know if someone subscribed ?

**[2026-05-11 12:06:30] admin/Nilou**

> Hi there, Great question! You can check it on your Notify me panel -&gt; Back in stock -&gt; Reports -&gt; Requests

**[2026-05-11 12:06:56] user/Mila Lazdovska**

> can i set up notifications to my email ?

**[2026-05-11 12:08:23] admin/Nilou**

> Yes! You can adjust that on your panel -&gt; Settings -&gt; Notifications:
>  [Attachment: "Animation.gif"]

**[2026-05-11 12:09:32] user/Mila Lazdovska**

> It appears I am not able to see they data ?

**[2026-05-11 12:10:16] admin/Nilou**

> Could you share a screenshot of your view please?

**[2026-05-11 12:11:46] user/Mila Lazdovska**

> [Image]

**[2026-05-11 12:13:22] admin/Nilou**

> Oh I see, That is the customer's email which is restricted at this plan I have the same view on the Requests reports If you need access to the customers contact points, would you like me to escalate a personalized request to the product team to grant you acess to it?

**[2026-05-11 12:14:30] user/Mila Lazdovska**

> that be great if you could do that :)

**[2026-05-11 12:15:46] admin/Nilou**

> Absolutely! ^-^ I'll loop them in now

**[2026-05-11 12:16:13] user/Mila Lazdovska**

> thank you so much :)

**[2026-05-11 12:16:49] admin/Nilou**

> My absolute pleasure! Happy to help you ^-^

**[2026-05-11 12:17:16] admin/Nilou**

> Your request for the Customer Contact points feature has been forwarded to our team. ✅^-^ You should be able to use this feature in a few hours. I'll make sure to update you once the permission has been granted.

**[2026-05-11 12:17:53] user/Mila Lazdovska**

> Great, thanks for your help again!

**[2026-05-11 12:18:36] admin/Nilou**

> Anytime!🙌 We'll be in touch

**[2026-05-11 12:30:02] admin/Melissa [note]**

> access granted

**[2026-05-11 12:33:14] admin/Nilou**

> Great news! The access has been garnted✅ Just refresh and you should be able to see the contact points ^-^

**[2026-05-11 13:23:27] user/Mila Lazdovska**

> aww, thats great! Thank you very much, really appriciate it!

**[2026-05-11 13:24:03] admin/Nilou**

> You're absolutely welcome!😍

**[2026-05-11 13:24:13] admin/Nilou**

> All set for now?😊

**[2026-05-11 13:24:48] user/Mila Lazdovska**

> yes, it seems like all working now!

**[2026-05-11 13:25:50] admin/Nilou**

> Awesome! ^-^

**[2026-05-11 13:26:19] admin/Nilou**

> I'll close this ticket for now, but if you need help with anything, please feel free to reply to this message and we will pick up where we left off. 😊🌻
>  Have a wonderful day!
>  Take care,

**[2026-05-11 13:26:59] user/Mila Lazdovska [open]**

> sure, thank you and have a nice day

**[2026-05-11 13:29:09] admin/Nilou**

> Thank you!🥹
>  [GIF]

</details>
