---
conversation_id: "215474164752394"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474164752394?sidebar_tab=details&view=List"
shopify_domain: "we0uzv-fq.myshopify.com"
shopify_url: "https://we0uzv-fq.myshopify.com"
company_name: "DRFT Clothing"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-04T05:03:04Z"
closed_at: "2026-05-06T02:55:02Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "NZL"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Matin", "Nareh", "Pearl", "Rick"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: "Te Iwingaro Ratana"
customer_email: "teiwingaro.ratana@drftclo.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 37
seconds_to_first_admin_reply: 41
seconds_from_start_to_review_ask: 164578
seconds_from_handoff_to_review_ask: 164541
seconds_from_first_reply_to_review_ask: 164537
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 50
customer_message_count: 12
admin_message_count_total: 43
note_count: 8
customer_word_count: 72
admin_word_count: 620
count_reopens: 2
count_assignments: 3
handling_time_seconds: 22993
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474194573525"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474194573525?view=List"
review_rating: 5
review_posted_at: "2026-05-06T10:30:09Z"
seconds_from_ask_to_review: 27847
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474164752394 — DRFT Clothing ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474164752394?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474194573525?view=List)  ·  🔗 [Visit Shopify store](https://we0uzv-fq.myshopify.com)

## Overview
- **Merchant:** Te Iwingaro Ratana — `teiwingaro.ratana@drftclo.com` (personal business email (likely the founder or a named employee))
- **Store:** we0uzv-fq.myshopify.com · 🌍 Auckland, Auckland, New Zealand
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** NZD
- **Store created on Shopify:** 2025-10-27

## App usage — Notify Me!
- **Notify Me! plan:** Kickstart (MONTHLY)
- **Installed on:** 2026-05-03 23:14:31 UTC
- **Install to conversation start:** 5h 48m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
The merchant requested access to the Kickstart ($9.99) plan, was confirmed eligible by the support agent, but encountered a technical issue where the plan showed as unavailable in the app. A Jira ticket was raised, the bug was fixed by the tech team, and the merchant was able to proceed with the plan. The merchant expressed satisfaction and agreed to leave a review.

> "1000% thank you so much💕"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-04 05:03:04 | +0s | — |
| Handed to human (Rick) | 2026-05-04 05:03:41 | +37s | +0s |
| First reply to customer | 2026-05-04 05:03:45 | +41s | +4s |
| Review requested by Rick | 2026-05-06 02:46:02 | +1d 21h | +1d 21h |
| Conversation closed | 2026-05-06 02:55:02 | +1d 21h | +1d 21h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-06 10:30:09 | +2d 5h | +2d 5h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Account / Access | Kickstart plan eligibility request | The merchant requested to be granted access to the Kickstart ($9.99) plan. | yes |
| 2 | Technical Bug | Kickstart plan showing as not available | After being confirmed eligible, the merchant reported that the Kickstart plan still showed as unavailable in the app. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1d 21h after conversation start (+1d 21h after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-06 10:30:09 UTC
- **Time from ask to review publish:** +7h 44m
- **Time from conversation start to publish:** +2d 5h
- **Match method:** `ok`
- **Shop name on review:** DRFT Clothing
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 50 (12 customer, 43 admin)
- **Internal notes:** 8
- **Word count:** customer 72, admins 620
- **Total handling time (Intercom):** +6h 23m
- **Reopens:** 2
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 4 (Matin, Nareh, Pearl, Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, No Fin involvement, Expected reply time sent, Notify Me - asked for review
- **Topics:** RS Jira linked, NM - Asked for review, NM - Kickstart eligibility

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced a technical issue with accessing the Kickstart plan, which the teammate acknowledged and resolved. The customer expressed strong positive sentiment and appreciation for the support.

## Related conversations (referenced in transcript)
- 215474164805811

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Kickstart pricing plan incorrectly showing as unavailable after shop ID was added to the associated shop group

## Full transcript
<details>
<summary>Click to expand — 50 messages</summary>

**[2026-05-04 05:03:04] user/Te Iwingaro Ratana [source]**

> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.

**[2026-05-04 05:03:10] bot/Luna**

> Hi there,
>  Thanks for reaching out and for your interest in the Kickstart plan! ​
>  We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻

**[2026-05-04 05:03:11] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to teiwingaro.ratana@drftclo.com.

**[2026-05-04 05:03:23] user/Te Iwingaro Ratana**

> Thanks

**[2026-05-04 05:03:45] admin/Rick**

> Hi there,
>  How are you doing?
>  ﻿This is Rick from Notify Me Support. 😊 ​﻿ ﻿Thanks a lot for your interest in the Kickstart ($9.9) plan.
>  Let me quickly check your eligibility and get back to you in just a moment. 🙌

**[2026-05-04 05:04:04] user/Te Iwingaro Ratana**

> Thank you

**[2026-05-04 05:04:17] admin/Rick**

> My pleasure 😇

**[2026-05-04 05:06:52] admin/Rick**

> Thanks for waiting! 🙏 ﻿​﻿
>  Good news - your store qualifies for the Kickstart ($9.9) plan! 🎉
> 
>  You can now open your Pricing page inside the Notify Me app, refresh it, and switch to the Kickstart plan right away.

**[2026-05-04 05:07:10] admin/Rick**

> We’re excited to see your store grow with us and wishing you great success.
> 
>  Would you please try that and let me know how it goes? 🤗

**[2026-05-04 05:09:13] admin/Rick**

> Are we still connected, my friend?

**[2026-05-04 05:12:01] user/Te Iwingaro Ratana**

> Yes sorry thank you

**[2026-05-04 05:13:06] user/Te Iwingaro Ratana**

> It keeps coming up as not available

**[2026-05-04 05:17:47] admin/Rick**

> Did you perform a hard refresh?

**[2026-05-04 05:17:50] admin/Rick**

> To hard refresh on Google Chrome on Windows, there are two ways you can do it:
>  1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
>  To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
>  1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key. ​

**[2026-05-04 05:20:20] admin/Rick [note]**

> https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474164805811?sidebar_tab=details&amp;view=List

**[2026-05-04 05:20:35] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-05-04 05:20:35] bot/Luna**

> [Conversation Rating Request]

**[2026-05-04 05:23:51] user/Te Iwingaro Ratana [open]**

> Its still not working

**[2026-05-04 05:24:16] admin/Rick**

> Let me check once again 🤔

**[2026-05-04 05:24:40] admin/Rick**

> I'll be back with you in a sec ..

**[2026-05-04 05:31:36] admin/Rick**

> Oh, I see you're still on the welcome page.

**[2026-05-04 05:32:18] admin/Rick**

> Just click on the 'Select free plan' button to skip this page, then you'll enter the app.
> 
>  After that, under the Plans tab, you'll be able to see the Kickstart plan.

**[2026-05-04 05:32:33] admin/Rick**

> Would you please try that and let me know how it goes? 😊

**[2026-05-04 05:37:32] user/Te Iwingaro Ratana**

> It still says not available

**[2026-05-04 05:38:44] admin/Rick**

> Yes, I see that 🤔 very odd.
>  Will be back very shortly ..

**[2026-05-04 05:42:19] admin/Rick [note]**

> @Jira
>  1-Do you need an update in 24 hours : yes
>  2-Issue in your words : I added the shop ID to the associated shop-group, but the Kickstart plan is still unavailable in their store ﻿3-What have you done : ﻿4-Related URL : - ﻿5-Shop Password : -

**[2026-05-04 05:42:37] admin/Nareh [note]**

> 🔗 Jira ticket created
>  Jira link: https://partnerz.atlassian.net/browse/RS-6239
>  Please Link the Jira ticket to the conversation.
>  The SLA for this issue is 24 hours in business days.

**[2026-05-04 05:43:15] admin/Matin [note]**

> 🔗 Support Team linked RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-04 05:44:31] admin/Rick**

> OK, seems like there's a slight technical issue with this. I reported it to the tech team, and we'll get this sorted out soon.
> 
>  I'll let you know once the plan is available to your account, and you'll be notified via email if you're not online here to see my message 🙏🏻
>  Sounds good?

**[2026-05-04 05:45:05] user/Te Iwingaro Ratana**

> Thats 100% okay thank you so much

**[2026-05-04 05:45:21] admin/Rick**

> My absolute pleasure, my friend 😇 You're more than welcome!

**[2026-05-04 05:45:29] admin/Rick**

> We'll be in touch 🫶🏻

**[2026-05-04 09:01:32] admin/Matin [note_and_unsnooze]**

> ⬆️ Nareh changed the status to CCE Check-in on RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-04 09:03:35] admin/Matin [note]**

> 💬️ Nareh commented Hi CJ , any chance this has been caused due to recent changes in our pricing section ? Shop ID : 87497 [Image] on RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-04 09:03:36] admin/Matin [note]**

> ⬆️ Nareh changed the status to Product/Tech Check-in on RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-04 10:03:15] admin/Matin [note]**

> ⬆️ CJ changed the status to QA PASSED on RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-04 10:03:54] admin/Matin [note]**

> 💬️ CJ commented It is fixed now! Sorry for the bug! on RS-6239: Kickstart pricing plan shows as not available Jira · partnerz.atlassian.net

**[2026-05-05 03:42:00] admin/Rick**

> Hi there!
>  Rick here from the NotifyMe team 🙋🏻‍♂️ Hope you're having a great day!
> 
>  I just wanted to let you know that the issue we discussed earlier about the Kickstart plan not being selectable in the app is now fully resolved ✅
>  Would you please try that and let me know how it goes?
>  [Image]
>  Looking forward to your response,

**[2026-05-06 01:29:52] user/Te Iwingaro Ratana**

> Awesome appreciate you thank you so much

**[2026-05-06 01:36:57] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-06 01:37:14] user/Te Iwingaro Ratana**

> I can wait

**[2026-05-06 01:37:16] bot/Luna**

> Got it! We will reply here as soon as possible. ​ Thanks for being patient with us. 🙌🏻

**[2026-05-06 01:37:16] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-05-06 02:45:37] admin/Rick**

> Sorry for not getting back to you sooner,
>  I have been out of the office until now.
> 
>  My absolute pleasure, my friend 😇 You're more than welcome! Is there anything else I can assist you with at the moment?
> 
>  Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-05-06 02:46:02] admin/Rick**

> If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-06 02:46:12] user/Te Iwingaro Ratana**

> No your awesome thank you and sure will

**[2026-05-06 02:46:35] admin/Rick**

> Wow! I appreciate your kindness, my friend 😍 ﻿Can't wait to read your kind words.

**[2026-05-06 02:51:39] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

**[2026-05-06 02:54:10] user/Te Iwingaro Ratana [open]**

> 1000% thank you so much💕

**[2026-05-06 02:54:39] admin/Rick**

> [GIF]

</details>
