---
conversation_id: "215474345917186"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474345917186?sidebar_tab=details&view=List"
shopify_domain: "euaduc-fm.myshopify.com"
shopify_url: "https://euaduc-fm.myshopify.com"
company_name: "Its Lady"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-18T12:29:05Z"
closed_at: "2026-05-21T12:45:11Z"
state: "snoozed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Rick"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Renata Rice"
customer_email: "suppor@itslady.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 96
seconds_to_first_admin_reply: 96
seconds_from_start_to_review_ask: 675
seconds_from_handoff_to_review_ask: 579
seconds_from_first_reply_to_review_ask: 579
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 20
customer_message_count: 6
admin_message_count_total: 30
note_count: 0
customer_word_count: 39
admin_word_count: 405
count_reopens: 1
count_assignments: 2
handling_time_seconds: 2472
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474351693015"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474351693015?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-18T18:22:23Z"
seconds_from_ask_to_review: 20523
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474345917186 — Its Lady ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474345917186?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474351693015?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://euaduc-fm.myshopify.com)

## Overview
- **Merchant:** Renata Rice — `suppor@itslady.com` (personal business email (likely the founder or a named employee))
- **Store:** euaduc-fm.myshopify.com · 🌍 Springfield, Missouri, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-04-16

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-18 12:09:01 UTC
- **Install to conversation start:** 20 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 2

## Summary
Renata Rice had just installed Notify Me and received onboarding assistance from agent Rick, who proactively moved the wishlist button to the header. Later, Renata returned with an issue where a customer had placed a pre-order but the order was not appearing in the Notify Me dashboard. The conversation ended with the agent requesting a screenshot to investigate further, leaving the issue unresolved.

> "i got 1 pre order but its not showing in notify can you help me"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-18 12:29:05 | +0s | — |
| Handed to human (Rick) | 2026-05-18 12:30:41 | +1m 36s | +0s |
| First reply to customer | 2026-05-18 12:30:41 | +1m 36s | +0s |
| Review requested by Rick | 2026-05-18 12:40:20 | +11m 15s | +9m 39s |
| Conversation closed | 2026-05-21 12:45:11 | +3d 0h | +3d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-18 18:22:23 | +5h 53m | +5h 51m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button placement | The merchant accepted the agent's suggestion to move the wishlist button from the bottom left corner to the header as a heart icon. | yes |
| 2 | Technical Bug | Pre-order not appearing in app | A customer placed a pre-order on a dress but the order is not showing up in Notify Me. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +11m 15s after conversation start (+9m 39s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-18 18:22:23 UTC
- **Time from ask to review publish:** +5h 42m
- **Time from conversation start to publish:** +5h 53m
- **Match method:** `ok`
- **Shop name on review:** Its Lady
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> easy to install , i love that chat is readily available with suggestions

## Statistics
- **Messages:** 20 (6 customer, 30 admin)
- **Internal notes:** 0
- **Word count:** customer 39, admins 405
- **Total handling time (Intercom):** +41m 12s
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 1 (Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a smooth experience with the teammate who proactively suggested improvements and implemented changes quickly. The customer accepted the help and agreed to leave a review.

## Sentiment & Resolution
- **Sentiment:** neutral
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-order purchase not appearing in Notify Me dashboard

## Full transcript
<details>
<summary>Click to expand — 20 messages</summary>

**[2026-05-18 12:29:05] user/Renata Rice [source]**

> I just installed Notify Me

**[2026-05-18 12:30:41] admin/Rick**

> Hi Renata, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-18 12:31:15] admin/Rick**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop:
>  [Image]

**[2026-05-18 12:31:22] admin/Rick**

> Quick suggestion for you 💡I noticed the wishlist access button is currently in the bottom left corner.
>  Would you be interested in moving it to your header as a heart icon instead? Something like this:
>  [Image]
>  Adding it to the header makes it more visible and intuitive for customers, and the heart icon is instantly recognizable; It would look integrated more properly with your store, plus it could help improve engagement with your wishlist feature 😉

**[2026-05-18 12:31:48] admin/Rick**

> Let me know if you'd like me to make that change for you. It'll take just a minute, and it is free of charge! 😊

**[2026-05-18 12:34:59] user/Renata Rice**

> yes add to header

**[2026-05-18 12:35:26] admin/Rick**

> Gotcha! I'm on it!
>  [Image]

**[2026-05-18 12:39:23] admin/Rick**

> Also, while I get that done, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-18 12:39:41] user/Renata Rice**

> ok

**[2026-05-18 12:40:20] admin/Rick**

> Thanksss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-18 12:41:17] user/Renata Rice**

> of course

**[2026-05-18 12:42:34] admin/Rick**

> Wow! I appreciate your kindness, Renata 😍 ﻿Can't wait to read your kind words.

**[2026-05-18 12:42:56] admin/Rick**

> I'll get back to you very shortly ..

**[2026-05-18 12:44:40] admin/Rick**

> All Done ✅
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
>  [Image]

**[2026-05-21 12:45:11] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-21 12:45:12] bot/Luna**

> [Conversation Rating Request]

**[2026-05-22 11:49:44] user/Renata Rice [open]**

> hello, i got 1 pre order but its not showing in notify can you help me

**[2026-05-22 11:52:26] admin/Rick**

> Hey Renata,
>  Glad to hear from you again!
> 
>  I didn't quite understand. You mean you have a product that meets the PreOrder conditions but isn't showing the PreOrder button?
> 
>  Or you mean you had a purchase on a PreOrder product, but the order isn't showing in NotifyMe?

**[2026-05-22 12:00:15] user/Renata Rice**

> a customer purchased a dress on preorder but its not showing

**[2026-05-22 12:07:04] admin/Rick**

> Would you please share a screenshot of the order details page with me so I can have a look? 😊

</details>
