---
conversation_id: "215474267945196"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474267945196?view=List"
shopify_domain: "roseyandvittori.myshopify.com"
shopify_url: "https://roseyandvittori.myshopify.com"
company_name: "ROSEYANDVITTORI"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-12T09:58:17Z"
closed_at: "2026-05-12T10:55:36Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "ZAF"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Steven Rosenbaum"
customer_email: "steven@roseyandvittori.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 96
seconds_from_start_to_review_ask: 1358
seconds_from_handoff_to_review_ask: 1357
seconds_from_first_reply_to_review_ask: 1262
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 52
customer_message_count: 19
admin_message_count_total: 33
note_count: 4
customer_word_count: 147
admin_word_count: 289
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3218
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474276701010"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276701010?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-12T18:27:59Z"
seconds_from_ask_to_review: 29224
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474267945196 — ROSEYANDVITTORI ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474267945196?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276701010?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://roseyandvittori.myshopify.com)

## Overview
- **Merchant:** Steven Rosenbaum — `steven@roseyandvittori.com` (personal business email (likely the founder or a named employee))
- **Store:** roseyandvittori.myshopify.com · 🌍 Cape Town, Western Cape, South Africa
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** ZAR
- **Store created on Shopify:** 2019-10-15

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-05-12 09:47:03 UTC
- **Install to conversation start:** 11 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 3
- **Wishlist items count:** 2

## Summary
Steven had just installed the Notify Me app and needed help getting the widgets properly set up on his store. Agent Dela adjusted the back-in-stock widget placement, added a wishlist heart icon to the header aligned with the login/search buttons, and repositioned the floating wishlist button to the right side of the screen. All requests were fulfilled during the conversation and the merchant was satisfied with the results.

> "Sure! happy to share a rating if you need :)"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-12 09:58:17 | +0s | — |
| Handed to human (Dela) | 2026-05-12 09:58:18 | +1s | +0s |
| First reply to customer | 2026-05-12 09:59:53 | +1m 36s | +1m 35s |
| Review requested by Dela | 2026-05-12 10:20:55 | +22m 38s | +22m 37s |
| Conversation closed | 2026-05-12 10:55:36 | +57m 19s | +57m 18s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 18:27:59 | +8h 29m | +8h 29m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget placement and styling | The merchant needed the Notify Me widget adjusted and properly positioned on the product page. | yes |
| 2 | How-To / Setup | Wishlist icon in header | The merchant asked whether a wishlist button could be added to the top-right header area next to the login/search buttons. | yes |
| 3 | How-To / Setup | Floating wishlist button repositioning | The merchant wanted to keep the floating wishlist button in the bottom corner but move it to the right side. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +22m 38s after conversation start (+22m 37s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 18:27:59 UTC
- **Time from ask to review publish:** +8h 7m
- **Time from conversation start to publish:** +8h 29m
- **Match method:** `ok`
- **Shop name on review:** ROSEYANDVITTORI
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> What a seamless experience with this app! Dela was so helpful and gave good suggestions to implement! Highly recommend!

## Statistics
- **Messages:** 52 (19 customer, 33 admin)
- **Internal notes:** 4
- **Word count:** customer 147, admins 289
- **Total handling time (Intercom):** +53m 38s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Dela, Mo Ramez)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 52 messages</summary>

**[2026-05-12 09:58:17] user/Steven Rosenbaum [source]**

> I just installed Notify Me

**[2026-05-12 09:58:18] admin/Mo Ramez [note]**

> shopify_domain: roseyandvittori.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-12 09:59:53] admin/Dela**

> Hi Steven,
> 
>  Welcome to Notify Me! I’m Dela from Customer Care, here to help 😊 I’ll check your widgets to ensure they’re set up correctly.

**[2026-05-12 10:00:21] admin/Dela**

> The widget are there but they're not quite well-adjusted, I believe🤔
>  [Image]

**[2026-05-12 10:00:31] admin/Dela**

> Would you like a quick fix?

**[2026-05-12 10:04:40] admin/Dela**

> Here's a suggestion:
>  [Image]
>  What do you think? I can take care of it in no time - absolutely free of charge😊

**[2026-05-12 10:04:51] admin/Dela [note]**

> form[action="/cart/add"].form

**[2026-05-12 10:04:59] admin/Dela [note]**

> .notifyButtonStyle{
>  background-color: #000 !important;
>  color: #fff !important;
>  }

**[2026-05-12 10:05:06] admin/Dela [note]**

> https://api.notify-me.app/n0t1fym3-admin/account/uistyle/111719/change/?_changelist_filters=q%3Droseyandvittori.myshopify.com

**[2026-05-12 10:08:40] user/Steven Rosenbaum**

> Yes please - can you update to the bottom thank you!

**[2026-05-12 10:11:29] user/Steven Rosenbaum**

> The suggestion that you sent looks great, please advise on how to implement?

**[2026-05-12 10:14:26] admin/Dela**

> I'm glad you liked it!

**[2026-05-12 10:14:44] admin/Dela**

> I'll take care of it. Can you bear with me a bit, please?

**[2026-05-12 10:14:51] user/Steven Rosenbaum**

> sure thing! thank you

**[2026-05-12 10:15:09] admin/Dela**

> My pleasure! Anything else i can help you with in the meantime?

**[2026-05-12 10:16:08] admin/Dela**

> All done! I'm gonna check and make sure everything's well-placed now.

**[2026-05-12 10:16:21] admin/Dela**

> Can you please check as well?

**[2026-05-12 10:16:21] user/Steven Rosenbaum**

> Thank you

**[2026-05-12 10:16:28] user/Steven Rosenbaum**

> that is all, will check now

**[2026-05-12 10:17:08] admin/Dela**

> There are a couple of slight things that I can adjust as well..

**[2026-05-12 10:17:12] user/Steven Rosenbaum**

> is there any way to add the wishlist on the top right corner of the website?

**[2026-05-12 10:17:26] admin/Dela**

> You mean in the header?

**[2026-05-12 10:17:44] user/Steven Rosenbaum**

> Yes please

**[2026-05-12 10:18:05] user/Steven Rosenbaum**

> I would like a wishlist button to the added next to the log in/ search button if that is possible?

**[2026-05-12 10:18:13] admin/Dela**

> There's a possibility, of course but it depends on your theme. I'll work in it right now

**[2026-05-12 10:18:17] admin/Dela**

> [Image]

**[2026-05-12 10:18:25] user/Steven Rosenbaum**

> thank you!

**[2026-05-12 10:18:52] admin/Dela**

> I'll fix them all and let you know once I'm done. ​

**[2026-05-12 10:19:11] admin/Dela**

> By the way, can I ask you a quick tiny favor in the meantime?🙈

**[2026-05-12 10:19:11] user/Steven Rosenbaum**

> Thanks!

**[2026-05-12 10:20:05] user/Steven Rosenbaum**

> Sure! happy to share a rating if you need :)

**[2026-05-12 10:20:55] admin/Dela**

> You're an expert :D And thanks in advance.
>  Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-12 10:22:12] user/Steven Rosenbaum**

> done :)

**[2026-05-12 10:24:27] admin/Dela**

> [Image]

**[2026-05-12 10:25:10] user/Steven Rosenbaum**

> I see the wishlist icon is there - is there a possibility of it being in line?

**[2026-05-12 10:25:22] admin/Dela**

> The heart icon is there in the header, by the way. I'm working on the alignment now.

**[2026-05-12 10:25:31] user/Steven Rosenbaum**

> amazing, thank you

**[2026-05-12 10:25:33] admin/Dela**

> Yup, it'll be fixed in a sec

**[2026-05-12 10:28:02] admin/Dela**

> Heart icon aligned✅

**[2026-05-12 10:28:17] admin/Dela**

> Would you like me to remove the one in the bottom corner?

**[2026-05-12 10:43:33] user/Steven Rosenbaum**

> I would like to keep the wihslist on the bottom corner please - is it possible to move to the right side?

**[2026-05-12 10:45:21] admin/Dela**

> Yes of course!

**[2026-05-12 10:45:42] admin/Dela**

> If it was covered by whatsapp icon, I'll move it a bit upper. Sounds good?

**[2026-05-12 10:53:04] admin/Dela**

> All done

**[2026-05-12 10:53:17] user/Steven Rosenbaum**

> thank you! chekcing now

**[2026-05-12 10:53:43] user/Steven Rosenbaum**

> thanks, everythiing looks great

**[2026-05-12 10:54:14] admin/Dela**

> My absolute pleasure! It was lovely to help you today

**[2026-05-12 10:54:39] admin/Dela**

> If you're all set for now, I'll go ahead and close the thread

**[2026-05-12 10:55:14] user/Steven Rosenbaum**

> 100% thank you!

**[2026-05-12 10:55:35] admin/Dela**

> Have a wonderful day✨

**[2026-05-12 10:55:47] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-12 10:55:48] bot/Luna**

> [Conversation Rating Request]

</details>
