---
conversation_id: "215474246907089"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474246907089?view=List"
shopify_domain: "ik1kfz-qu.myshopify.com"
shopify_url: "https://ik1kfz-qu.myshopify.com"
company_name: "TRIPLE TEE FASHION"
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-05-10T20:19:55Z"
closed_at: "2026-05-11T20:32:23Z"
state: "closed"
priority: "not_priority"
channel: "admin_initiated"
language: "English"
region: "Canada"
region_source: "company_country"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: null
team_id: 7400179
all_admins_involved: ["Grace"]
agent_count: 1
agent_count_bucket: "1"
customer_name: ""
customer_email: ""
contact_email_type: "unknown"
contact_email_role_hint: ""
seconds_to_human_handoff: 1134
seconds_to_first_admin_reply: 1656
seconds_from_start_to_review_ask: 2728
seconds_from_handoff_to_review_ask: 1594
seconds_from_first_reply_to_review_ask: 1072
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 15
customer_message_count: 2
admin_message_count_total: 14
note_count: 1
customer_word_count: 12
admin_word_count: 370
count_reopens: 0
count_assignments: 0
handling_time_seconds: 20418
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 5
review_ticket_id: "215474248913807"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474248913807?view=List"
review_rating: 5
review_posted_at: "2026-05-11T02:20:03Z"
seconds_from_ask_to_review: 18880
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474246907089 — TRIPLE TEE FASHION ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474246907089?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474248913807?view=List)  ·  🔗 [Visit Shopify store](https://ik1kfz-qu.myshopify.com)

## Overview
- **Merchant:** (no name)
- **Store:** ik1kfz-qu.myshopify.com · 🌍 Toronto, Ontario, Canada
- **App:** Discounty
- **Channel:** admin_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** CAD
- **Store created on Shopify:** 2025-09-28

## App usage — Discounty
- **Discounty plan:** Discounty — $49/monthly
- **Installed on:** 2025-10-11 13:10:30 UTC
- **Install to conversation start:** 7 months before this conversation
- **Active:** Yes
- **Sales revenue through Discounty:** CAD 7,798
- **Total orders through Discounty:** 41

## Summary
The merchant FEYISAYO HABEEB applied for the Early Stage Program offered by Discounty and received a 75% discount code for the Discounty and Ultimate plans for three months. The bot and agents confirmed eligibility and delivered the discount code, which the merchant successfully applied. The interaction concluded positively with the merchant agreeing to leave a review.

> "Yes, it worked. Thanks. Sure, I will do the review."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-10 20:19:55 | +0s | — |
| Handed to human (Grace) | 2026-05-10 20:38:49 | +18m 54s | +0s |
| First reply to customer | 2026-05-10 20:47:31 | +27m 36s | +8m 42s |
| Review requested by Grace | 2026-05-10 21:05:23 | +45m 28s | +26m 34s |
| Conversation closed | 2026-05-11 20:32:23 | +1d 0h | +23h 53m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-11 02:20:03 | +6h 0m | +5h 41m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Billing | Early Stage discount application | The merchant sought a discount on paid plans through the Early Stage Program. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +45m 28s after conversation start (+26m 34s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-11 02:20:03 UTC
- **Time from ask to review publish:** +5h 14m
- **Time from conversation start to publish:** +6h 0m
- **Match method:** `ok`
- **Shop name on review:** TRIPLE TEE FASHION
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 15 (2 customer, 14 admin)
- **Internal notes:** 1
- **Word count:** customer 12, admins 370
- **Total handling time (Intercom):** +5h 40m
- **Reopens:** 0
- **Assignments:** 0

## People involved
- **Agents who worked on it:** 1 (Grace)
- **Primary assignee:** Grace
- **Team / Inbox:** ?

## Tags & Topics
- **Tags:** Discounty - asked for review
- **Topics:** DS - Asked for review

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer successfully applied for a discount through the Early Stage Program with the AI Agent and teammate's help, confirming the discount code worked and agreeing to provide a positive review.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 15 messages</summary>

**[2026-05-10 20:19:55] admin/Luna [source]**

> Hi FEYISAYO
>  We understand that investing in our “Discounty” and “Ultimate” plans can be challenging for new businesses. This program is designed to support you during this time. By completing this ticket, you’ll provide us with details about your business and financial situation.
> 
>  Based on your information, you may qualify for up to 75% off on these plans for 3 months. This limited offer requires accurate and complete information. We’ll review your submission and get back to you soon.
> 
>  Click on "Create ticket" below! ​

**[2026-05-10 20:19:57] bot/Luna**

> Create a ticket

**[2026-05-10 20:21:11] bot/Luna**

> Hi FEYISAYO
>  Thank you for participating in our Early Stage Program! Our team will review your form and determine your eligibility for a discount. We will reach out to you here in the next 50 minutes with the outcome of your application and next steps.
>  -----
>  Moj
>  Discounty Team

**[2026-05-10 20:21:13] bot/Luna [note]**

> Congratulations!
> 
>  Our team has reviewed your application, and you are eligible for this program.
> 
>  Here’s a 75% discount for your next three months on the Discounty Plan and the Ultimate Plan:
> 
>  Discount Code: Earlystage#23
> 
>  To redeem the discount, please enter this code here:
> 
>  [Image]
>  If you need any assistance or have further questions, feel free to reach out to our support team.

**[2026-05-10 20:38:49] admin/Grace**

> Hi there,
>  Grace here from Discounty (:
>  How are you today?
> 
>  Our team has reviewed your application, and you are eligible for this program.
> 
>  Here’s a 75% discount for your next three months on the Discounty Plan and the Ultimate Plan:
> 
>  Discount Code: Earlystage#23
> 
>  To redeem the discount, please enter this code here:
> 
>  [Image]
>  If you need any assistance or have further questions, feel free to reach out.

**[2026-05-10 20:44:57] user/FEYISAYO HABEEB**

> Thank you

**[2026-05-10 20:47:31] admin/Grace**

> Hi There,
>  You are very welcome (:

**[2026-05-10 20:47:40] admin/Grace**

> [GIF]

**[2026-05-10 20:48:02] admin/Grace**

> Were you able to successfully use the code?
>  Is there anything else I can help you out with🙌

**[2026-05-10 20:50:27] admin/Grace [note]**

> Ask review

**[2026-05-10 21:05:23] admin/Grace**

> If you are all set now, is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: Discounty Review Link
>  ﻿​﻿ ﻿Of course, if you want to do that.🙏

**[2026-05-10 21:09:40] user/FEYISAYO HABEEB**

> Yes, it worked. Thanks. Sure, I will do the review.

**[2026-05-11 15:15:58] admin/Grace**

> Hi ,There
>  This Is Grace from Discounty
>  I just wanted to say a big thank you for your kind review. 💜
>  After a long day, reading your words honestly made me smile
>  It really means a lot that you took the time to share your experience. Encouragement like yours keeps us going, even when things get tough, and we are so grateful for that.🌟
>  Wishing you and your business all the best and much success ahead. Thanks again for brightening my day!
>  [GIF]

**[2026-05-11 20:32:34] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-11 20:32:35] bot/Luna**

> [Conversation Rating Request]

</details>
