---
conversation_id: "215474125244516"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474125244516?view=List"
shopify_domain: "little-buds-blooms.myshopify.com"
shopify_url: "https://little-buds-blooms.myshopify.com"
company_name: "Little Buds"
is_vip: false
app: "Discounty"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Discounty"
created_at: "2026-04-30T12:26:09Z"
closed_at: "2026-05-04T14:43:10Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "UK"
region_source: "company_country"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Pearl", "Rina", "Sam"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Laura-Ann Barr"
customer_email: "littlebudsreviews@wearelittlebuds.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 247
seconds_from_start_to_review_ask: 83766
seconds_from_handoff_to_review_ask: 83765
seconds_from_first_reply_to_review_ask: 83519
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 113
customer_message_count: 53
admin_message_count_total: 65
note_count: 6
customer_word_count: 919
admin_word_count: 1193
count_reopens: 0
count_assignments: 5
handling_time_seconds: 15631
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474144771331"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474144771331?view=List"
review_rating: 5
review_posted_at: "2026-05-01T18:19:09Z"
seconds_from_ask_to_review: 23814
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474125244516 — Little Buds ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474125244516?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474144771331?view=List)  ·  🔗 [Visit Shopify store](https://little-buds-blooms.myshopify.com)

## Overview
- **Merchant:** Laura-Ann Barr — `littlebudsreviews@wearelittlebuds.com` (personal business email (likely the founder or a named employee))
- **Store:** little-buds-blooms.myshopify.com · 🌍 Coventry, England, United Kingdom
- **App:** Discounty
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** GBP
- **Store created on Shopify:** 2020-02-11

## App usage — Discounty
- **Discounty plan:** Starter
- **Installed on:** 2026-04-30 10:53:28 UTC
- **Install to conversation start:** 1h 32m before this conversation
- **Active:** Yes
- **Sales revenue through Discounty:** GBP 0
- **Total orders through Discounty:** 0

## Summary
Suzanne (operating on behalf of store owner Laura-Ann Barr) needed to set up a single-product sale price for a 'Bouquet of the Week' that would display a strikethrough price but could not be stacked with existing Klaviyo-generated discount codes. Agent Sam guided her through switching from a bulk price editor campaign to a minimum-quantity campaign (threshold of 1) to prevent stacking, then applied custom CSS via the app backend to display a branded promotional banner on the product page after theme-level CSS saving proved impossible for collaborator accounts.

> "I need to do a 'hard sale price' that cannot stack with any discount codes, so one that will replace the pricing logic entirely (so it's not treated as a discountable price) and is independent of the rest of its collection, without removing it from that collection as that's where our customers look for our bouquet products."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-30 12:26:09 | +0s | — |
| Handed to human (Sam) | 2026-04-30 12:26:10 | +1s | +0s |
| First reply to customer | 2026-04-30 12:30:16 | +4m 7s | +4m 6s |
| Review requested by Sam | 2026-05-01 11:42:15 | +23h 16m | +23h 16m |
| Conversation closed | 2026-05-04 14:43:10 | +4d 2h | +4d 2h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-01 18:19:09 | +1d 5h | +1d 5h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Discount stacking prevention | The merchant wanted a hard sale price on a single product that could not be combined with Klaviyo-generated discount codes. | partial |
| 2 | Feature Request | Strikethrough price with non-stackable discount | The merchant asked whether a strikethrough price could be shown on the product listing while also preventing discount code stacking. | partial |
| 3 | Technical Bug | Collaborator CSS changes not saving | Custom CSS edits made by the agent via collaborator access were not persisting after page refresh in the theme editor. | partial |
| 4 | How-To / Setup | Custom banner widget styling | The merchant asked how to customise the discount banner text, colour, and size on the product page. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +23h 16m after conversation start (+23h 16m after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-01 18:19:09 UTC
- **Time from ask to review publish:** +6h 36m
- **Time from conversation start to publish:** +1d 5h
- **Match method:** `ok`
- **Shop name on review:** Little Buds
- **App listed on review:** Discounty: Bulk Discount Sales

**Review text:**
> I had great service and help while trying to set up from Sam - their customer service was fantastic.

## Statistics
- **Messages:** 113 (53 customer, 65 admin)
- **Internal notes:** 6
- **Word count:** customer 919, admins 1193
- **Total handling time (Intercom):** +4h 20m
- **Reopens:** 0
- **Assignments:** 5

## People involved
- **Agents who worked on it:** 3 (Pearl, Rina, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** DS - First campaign - Proactive, DS - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced initial product limitations and provided negative product feedback about a typo and discount stacking. The teammate offered high-quality, patient support, leading to a positive customer sentiment and successful resolution.

## Attachments referenced in transcript
- `.discounty-volume-discount-widget__.txt`

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** Klaviyo
- **External blockers:** - Shopify's native discount logic does not support combining strikethrough pricing with discount code exclusions at the product level
- Collaborator account access unable to persist custom CSS changes in the theme editor, requiring the workaround of injecting code via the app backend instead

## Full transcript
<details>
<summary>Click to expand — 113 messages</summary>

**[2026-04-30 12:26:09] user/Laura-Ann Barr [source]**

> I just created my first Discounty campaign.

**[2026-04-30 12:26:10] admin/Rina [note]**

> Bulk price editor
>  Campaign Name: Bouquet of the week
>  Campaign Type: Bulk price editor
>  Products: 1
>  Variants: 1
>  Campaign Status: Downloading
>  Use End Countdown timer: False
>  Use Start Countdown timer: False
>  Include Filters: Products and variants
>  Exclude Filters: None
>  Sample Product List:
>  - Country Walk | Faux Foxglove, Rose &amp; Wildflower Arrangement

**[2026-04-30 12:30:16] admin/Sam**

> Hi Laura-Ann!
>  This is Sam from Discounty. Congrats on launching your first campaign! ✨
>  I’m going to check it right now and send over a preview. Sounds good?

**[2026-04-30 12:47:03] admin/Sam**

> I noticed that you've already deactivated your campaign.
>  Was there anything specific holding you back, or would you like help getting it live again?

**[2026-04-30 12:48:24] user/Laura-Ann Barr**

> Thank you yes please. It’s called Bouquet of the week.

**[2026-04-30 13:18:51] user/Laura-Ann Barr**

> Hi Sam
>  The campaign is for a single product, a bouquet of the week, and it alone is at a special price. I want it as an automatic discount so the new price is immediately seen with the slashthrough of the old one. Using an auto discount, however, means that customers are able to add any discount codes we have floating about (welcome code, birthday codes etc.), reducing the price they pay even further.
>  I don’t want this to happen, so I’d like to ring fence this price so they can’t stack without changing the rules at source as this would invalidate the codes customers have already.
>  The codes are generated by Klaviyo when customers first sign up to our mailing list, but while the eligibility rules live in Shopify the native discount logic is blunt; product-level sale pricing and code exclusions can’t be applied. This is especially true when they’re generated by Klaviyo which has even less ability to refine the logics.
>  I need to do a ‘hard sale price’ that cannot stack with any discount codes, so one that will replace the pricing logic entirely (so it’s not treated as a discountable price) and is independent of the rest of its collection, without removing it from that collection as that's where our customers look for our bouquet products.
>  Is this possible with your app?
>  Many thanks
>  Suzanne (Laura-Ann is the owner of the business but I'm the Ops and Admin)
>  As a side note, the app owner might want to sort out the typo on your website which has a very taboo word in it - I laughed a lot but others mightn't ;) here's the link to the offending page: How to create a Bulk price editor campaign in Discounty | Discounty App on Shopify and a screenshot of the issue in question.
>  [Image]

**[2026-04-30 13:48:30] admin/Sam**

> Hi Suzanne,
>  Thank you for sharing the details with me. I checked your first campaign and can see that it's a price editor discount. Since this sort of discount modifies the product price on Shopify, by nature, it can be combined with any discount code.
> 
>  That said, the final combination behavior is ultimately controlled by Shopify. We may still be able to explore ways to prevent discount stacking, but to do that effectively, I’ll need a bit more information. Could you let me know what type of discount Klaviyo is using—product, order, or shipping? You can usually find this by checking your Shopify discounts or by confirming with the Klaviyo team.
> 
>  Once I have that detail, I’ll be in a better position to suggest possible solutions.
> 
>  PS: Thank you for bringing the typo to our attention! I notified the team and we'll make sure to edit it as soon as possible.

**[2026-05-01 08:08:18] user/Laura-Ann Barr**

> Hi Sam
>  The discounts are always on our bouquet collection, not stackable with any other, valid for one time only purchase, unique per customer.
>  Does that help?
>  Many thanks
>  Suzanne

**[2026-05-01 09:29:41] admin/Sam**

> Hi Suzanne,
>  I’m specifically looking to confirm the discount type created by Klaviyo. However, if you don’t have access to that, please try the following workaround:
>  Instead of creating a price editor campaign, please set up a minimum quantity campaign with the threshold set to one. This approach applies the discount as a function-based product discount rather than modifying the product price directly. As a result, if Klaviyo discount combinations are disabled, it should prevent the Klaviyo discount from combining with Discounty’s discount on the same product.
>  Please let me know how it goes.

**[2026-05-01 09:30:11] admin/Sam [note]**

> Feel free to assign it back to me. I'll check it over the weekend.

**[2026-05-01 09:31:00] admin/Pearl [note]**

> Sorry I did not get a chance to get back to them :( I had two angry customers, one who recently updated their 1 star review and from the looks of it, they are going to change it back to 1

**[2026-05-01 09:34:36] admin/Sam [note]**

> Pearl No worries! This was not an important convo. 🌸
>  Need any help with your tickets?

**[2026-05-01 09:36:56] admin/Pearl [note_and_unsnooze]**

> Sam I truly appreciate the gesture.
>  Its fine💖

**[2026-05-01 10:19:34] user/Laura-Ann Barr**

> Hi Sam
>  Apologies! I've done a vid to show you - please let me know if you have problems seeing it - attached.
>  Many thanks
>  Suzanne

**[2026-05-01 10:24:01] admin/Sam**

> Thank you for sharing that with me.
>  Would you please try the workaround shared in my previous message? If it works for you, we can then customize how the discount is displayed on the product page.

**[2026-05-01 10:33:03] user/Laura-Ann Barr**

> Should I put it as Mix of products or Same variants?

**[2026-05-01 10:35:28] admin/Sam**

> Since you're only discounting one one product and the threshold's set to 1, both options are fine and there's no difference between them in this case.

**[2026-05-01 10:35:56] user/Laura-Ann Barr**

> Thank you! I've saved it as Bouquet of the Week 1

**[2026-05-01 10:36:28] admin/Sam**

> Great. Would you please check the combination now?

**[2026-05-01 10:39:36] user/Laura-Ann Barr**

> It's not actually showing on the website as a sale item now, only at checkout - but yes! It works! I can't use a code with it

**[2026-05-01 10:40:05] user/Laura-Ann Barr**

> That's brilliant. How should I change it on the listing so it shows a strikethrough?

**[2026-05-01 10:42:20] admin/Sam**

> Yes, to prevent combination, we now had to use an automatic product discount which is applied at cart level. Since this campaign does not change the price, a strike-through price is not set on it.
>  However, we can add a banner to PDP that tells customers they get a discount once the product is added to cart. Does that help?

**[2026-05-01 10:42:43] user/Laura-Ann Barr**

> What's PDP?

**[2026-05-01 10:42:51] admin/Sam**

> Product page.

**[2026-05-01 10:42:54] user/Laura-Ann Barr**

> gotcha

**[2026-05-01 10:42:59] admin/Sam**

> Let me show you a preview.

**[2026-05-01 10:43:05] admin/Sam**

> Of how the banner would look.

**[2026-05-01 10:43:08] user/Laura-Ann Barr**

> fab ty

**[2026-05-01 10:43:43] admin/Sam**

> Would you please make sure the app embed is enabled?
>  In order to ensure the Discounty app embed is enabled on your store, all you need to do is to:
> 
>  1. In your Shopify Admin, under the "Online Store" section, click on "Themes".
> 2. At the right-hand of the panel, click on the "Customize" button of your live theme.
> 3. Go to the "App Embeds" section.
> 4. Make sure the embed by Discounty is active.
> 5. Click "Save".
>  [Image]
>  [Image]

**[2026-05-01 10:44:40] admin/Sam**

> Here's an example of the discount banner we can add to the product page:
>  [Image]

**[2026-05-01 10:46:49] user/Laura-Ann Barr**

> [Image] It's a slightly different interface, but yes, it's embedded I think?

**[2026-05-01 10:47:04] admin/Sam**

> Yes, Thank you.

**[2026-05-01 10:47:12] admin/Sam**

> I'll customize the discount table now.

**[2026-05-01 10:47:50] user/Laura-Ann Barr**

> will you let me know where to find it so I can do it myself too if possible, please?

**[2026-05-01 10:48:46] admin/Sam**

> I'm using custom CSS codes to modify it. It's not directly accessible on the app, but for other changes you can check customization tab &gt; quantity discount widget.

**[2026-05-01 10:49:34] user/Laura-Ann Barr**

> Ah - can I check the colours being used? The owner of the website is very particular about branding and colours.

**[2026-05-01 10:51:27] admin/Sam**

> Sure thing.

**[2026-05-01 10:51:58] admin/Sam**

> I was thinking about using the green color used for the header but I can use any other color code you prefer.
>  [Image]

**[2026-05-01 10:52:15] user/Laura-Ann Barr**

> That's perfect - the hex is BFCDC6.

**[2026-05-01 10:52:37] user/Laura-Ann Barr**

> Also, is it possible to change the messaging? As it's not a buy more save more thing?

**[2026-05-01 10:52:38] admin/Sam**

> Sorry, a little tweak. 👇
>  [Image]

**[2026-05-01 10:52:57] admin/Sam**

> Sure. What would you like to use instead?

**[2026-05-01 10:54:36] user/Laura-Ann Barr**

> You had actually already changed it - but could it say: Our Bouquet of the Week is £70 - just add it to cart to get this limited edition price!

**[2026-05-01 10:54:59] user/Laura-Ann Barr**

> but also could it be bigger? More easily seen?

**[2026-05-01 10:55:09] admin/Sam [note]**

> .discounty-volume-discount-widget__table {
>  display: block;
>  border: none !important;
>  background-color: #BFCDC6 ;
>  border-radius: 0px!important;
>  }
> 
>  .discounty-volume-discount-widget__title{
>  display: none;
>  }
> 
>  .discounty-volume-discount-widget__table-wrapper{
>  border: none !important;
>  border-radius: 0px!important;
>  margin-bottom: -10px!important;
>  }
> 
>  .discounty-volume-discount-widget__table thead {
>  display: none;
>  }
> 
>  .discounty-volume-discount-widget__table tbody,
>  .discounty-volume-discount-widget__table tr {
>  display: flex;
>  justify-content: center;
>  border: none !important;
>  padding: 5px;
>  }
> 
>  .discounty-volume-discount-widget__table td {
>  display: inline;
>  border: none !important;
>  padding: 0 !important;
>  }
> 
>  .discounty-volume-discount-widget__discount {
>  order: 1;
>  color: black;
>  }
> 
>  .discounty-volume-discount-widget__discount::after {
>  content: ' when you add ';
>  color: black;
>  margin-right: 4px;
>  }
> 
>  .discounty-volume-discount-widget__criteria {
>  order: 2;
>  font-weight: lighter!important;
>  color: black;
>  }
> 
>  .discounty-volume-discount-widget__criteria::after {
>  content: ' it to cart';
>  background-color: #BFCDC6 ;
>  margin-left: -15px;
>  color: black;
>  }

**[2026-05-01 10:55:25] user/Laura-Ann Barr**

> I would love to be able to do this myself - I feel so bad getting you to do it!

**[2026-05-01 10:56:37] admin/Sam**

> Absolutely. Let me share a preview please.

**[2026-05-01 10:56:50] user/Laura-Ann Barr**

> thank you

**[2026-05-01 10:56:58] admin/Sam**

> Actually customizations are the most fun part of my job, so don't feel bad. 😁

**[2026-05-01 10:57:09] user/Laura-Ann Barr**

> 😂

**[2026-05-01 11:03:25] admin/Sam**

> Alrighty!
>  Here are two variations. Which one do you prefer?
>  1:
>  [Image]
>  2:
>  [Image]

**[2026-05-01 11:03:31] admin/Sam**

> Font size and weight, colors, etc are all customizable.

**[2026-05-01 11:04:47] user/Laura-Ann Barr**

> Oooh the second one please? And can you show me where it's customisable - in case the boss doesn't like it? She is so careful about this kind of thing and I wouldn't want to have to come back to fuss you if she hates it!

**[2026-05-01 11:07:35] admin/Sam**

> It's applied from the app backend, but I can give you the code so you can directly put it in your theme's custom CSS field to have access to it any time. Would that help?
>  And of course, you can also reach out to us anytime for adjustments. It's absolutely fine.

**[2026-05-01 11:08:12] user/Laura-Ann Barr**

> That would be amazing - I'm a noob with code but I can usually fiddle about to get it to work.

**[2026-05-01 11:14:29] admin/Sam**

> It won't be complicated.🌸
>  Just navigate here:
>  Online store &gt; themes &gt; edit theme &gt; theme settings &gt; custom CSS &gt; paste the code &gt; save
>  Here's a GIF on how to do it:

**[2026-05-01 11:14:47] admin/Sam**

> The code is also attached to this message.
>  [Attachment: ".discounty-volume-discount-widget__.txt"]

**[2026-05-01 11:17:46] admin/Sam**

> Sorry, I couldn't get the GIF to upload.
>  But here's a screenshot of where the code should be pasted:
>  [Image]

**[2026-05-01 11:18:14] admin/Sam**

> Whenever you need to edit the content or remove it, it'll be accessible.

**[2026-05-01 11:18:44] user/Laura-Ann Barr**

> Lovely! Thank you! Is it all loaded up now?

**[2026-05-01 11:19:10] admin/Sam**

> No, I didn't add the code to the backend so you can add it to your theme instead. ​

**[2026-05-01 11:19:32] user/Laura-Ann Barr**

> Ah got it - so I'll do it now? It looks like this at the min

**[2026-05-01 11:19:35] user/Laura-Ann Barr**

> [Image]

**[2026-05-01 11:19:48] admin/Sam**

> Yes, please add the code to your theme.

**[2026-05-01 11:20:04] user/Laura-Ann Barr**

> got it thank you...may be back if I can't get it to work!

**[2026-05-01 11:20:11] admin/Sam**

> And if you have any trouble along the way, I can send you a collab request to take care of it for you

**[2026-05-01 11:20:19] user/Laura-Ann Barr**

> yes please

**[2026-05-01 11:20:21] admin/Sam**

> Sure.

**[2026-05-01 11:21:18] admin/Sam**

> Done.
>  You can check your store’s main email address to review the request.
> 
>  If you don’t have access to the email, you can review the request from your Shopify panel: Settings &gt; Users and permissions &gt; Collaborators
>  [Image]

**[2026-05-01 11:21:25] user/Laura-Ann Barr**

> Actually - yes I need to know where to put it all

**[2026-05-01 11:22:12] user/Laura-Ann Barr**

> I approved something just now

**[2026-05-01 11:23:24] admin/Sam**

> Thanks.
>  [Image]

**[2026-05-01 11:23:34] user/Laura-Ann Barr**

> Amazing thank you

**[2026-05-01 11:23:53] user/Laura-Ann Barr**

> the backend is a jungle

**[2026-05-01 11:25:13] admin/Sam**

> The code is added here:
>  [Image]
>  [Image]

**[2026-05-01 11:25:42] user/Laura-Ann Barr**

> I assigned you as an Online Store Editor. Is that correct?

**[2026-05-01 11:27:14] admin/Sam**

> Yes, I just requested access for Online store &gt; themes

**[2026-05-01 11:28:53] admin/Sam**

> I'm adding the code and saving but any time I refresh the theme editor, my changes get removed. 🤔
>  Perhaps changes are not possible for collaborator accounts.

**[2026-05-01 11:29:19] user/Laura-Ann Barr**

> Ohhhh no! I probably need to come out of it? Hang on

**[2026-05-01 11:29:31] admin/Sam**

> Ah, maybe.

**[2026-05-01 11:29:34] admin/Sam**

> Ok.

**[2026-05-01 11:29:38] user/Laura-Ann Barr**

> I've gone out of that screen

**[2026-05-01 11:30:31] user/Laura-Ann Barr**

> It looked entirely different when I did it - the Custom CSS part. It had no code really in it at all

**[2026-05-01 11:31:33] admin/Sam**

> Didn't work. :(
>  I paste the code and save the changes but it does not really last and gets removed after each refresh. It's odd.

**[2026-05-01 11:31:53] user/Laura-Ann Barr**

> I've just changed permissions to include other bits

**[2026-05-01 11:32:04] user/Laura-Ann Barr**

> It might be a permissions thing?

**[2026-05-01 11:32:27] user/Laura-Ann Barr**

> [Image]

**[2026-05-01 11:32:37] user/Laura-Ann Barr**

> These are the permissions now

**[2026-05-01 11:35:12] admin/Sam**

> Normally, as long as I can edit and save the CSS code, the changes should take effect. I’m not sure why it’s being removed, as the current access should be sufficient.
>  I’m sorry for the frustration this may be causing. 🙏 Would you be able to share the preview with the store owner? If she confirms or requests any changes, I can apply them from the backend instead.

**[2026-05-01 11:37:03] user/Laura-Ann Barr**

> I think pop them in so it's visible anyway - plus show me in the back end where they are - and then go from there? That way it's up and running and isn't showing the wrong thing in the meantime. She's not always easily available as she has other jobs which is why I do all the operations and whatnot.

**[2026-05-01 11:37:13] admin/Sam [note]**

> .discounty-volume-discount-widget__table {
>  display: none;
>  }
> 
>  .discounty-volume-discount-widget__title{
>  display: none;
>  }
> 
>  .discounty-volume-discount-widget__table-wrapper{
>  background-color: #BFCDC6;
>  padding: 10px 20px;
>  }
> 
>  .discounty-volume-discount-widget__table-wrapper::after{
>  content: 'Our Bouquet of the Week is £70 \a Just add it to cart to get this limited edition price!';
>  display: block; /* important */
>  white-space: pre-line;
>  font-size: 14px;
>  text-align: center;
>  background-color: #BFCDC6;
>  font-weight: 500;
>  }

**[2026-05-01 11:38:33] user/Laura-Ann Barr**

> Yay it's worked

**[2026-05-01 11:38:35] user/Laura-Ann Barr**

> I can see it

**[2026-05-01 11:38:55] admin/Sam**

> Sure. I've applied the customization now.
>  But the backend is only accessible on our end. But if you need any changes, we're available 24/7 and can take care of it in no time. ​

**[2026-05-01 11:39:22] admin/Sam**

> Great. Thanks for letting me know. 🌸

**[2026-05-01 11:39:29] user/Laura-Ann Barr**

> Fab thank you! I'll let her know! You've been so amazingly patient and helpful

**[2026-05-01 11:39:51] admin/Sam**

> You're most welcome. I'm glad I could help. 😊✨

**[2026-05-01 11:40:02] admin/Sam**

> Anything else I can help with, dear Suzanne?

**[2026-05-01 11:40:32] user/Laura-Ann Barr**

> [Image] It's super weird that the CSS just looks blank my end - this is what I see

**[2026-05-01 11:41:28] user/Laura-Ann Barr**

> [Image]

**[2026-05-01 11:41:30] admin/Sam**

> Yes, exactly. That's the issue. Theme CSS changes cannot be saved at all.
>  The method I've used now is different. I injected the code to our app, not the theme.

**[2026-05-01 11:41:46] user/Laura-Ann Barr**

> got it. I'll let her know when I email her

**[2026-05-01 11:41:55] user/Laura-Ann Barr**

> That's it (for now!)

**[2026-05-01 11:42:06] admin/Sam**

> Sure thing. We'll be here for you anytime.

**[2026-05-01 11:42:14] user/Laura-Ann Barr**

> 👍

**[2026-05-01 11:42:15] admin/Sam**

> And just in case you have 2 seconds before you go, I’d be thrilled if you could leave a quick review in case you've been enjoying the experience with us so far. It helps others know they’re in good hands — and mentioning my name would totally make my day! 🍒🥹 👉 You can write it here: Discounty Review Link

**[2026-05-01 11:42:30] user/Laura-Ann Barr**

> of course! I'll do that right now

**[2026-05-01 11:42:42] admin/Sam**

> You're a gem. 😍

**[2026-05-01 11:43:34] user/Laura-Ann Barr**

> done - namechecked too

**[2026-05-01 11:44:02] admin/Sam**

> Thank you so much. I really appreciate it. 😍🙏

**[2026-05-01 11:44:09] user/Laura-Ann Barr**

> 😄

**[2026-05-04 14:43:22] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-04 14:43:22] bot/Luna**

> [Conversation Rating Request]

</details>
