---
conversation_id: "215474335054050"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474335054050?view=List"
shopify_domain: "zit3t8-bx.myshopify.com"
shopify_url: "https://zit3t8-bx.myshopify.com"
company_name: "LiteBite"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-17T09:14:51Z"
closed_at: "2026-05-17T09:52:43Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "5117425"
assignee_name: "Mason"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Mason"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Manoj Garg"
customer_email: "nutripoint20@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 203
seconds_to_first_admin_reply: 215
seconds_from_start_to_review_ask: 1223
seconds_from_handoff_to_review_ask: 1020
seconds_from_first_reply_to_review_ask: 1008
review_asked: true
review_ask_admin_name: "Mason"
num_messages: 34
customer_message_count: 10
admin_message_count_total: 18
note_count: 0
customer_word_count: 33
admin_word_count: 162
count_reopens: 0
count_assignments: 5
handling_time_seconds: 2069
sla_name: "Free Chats First 15min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474338167532"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474338167532?view=List"
review_rating: 5
review_posted_at: "2026-05-17T18:18:17Z"
seconds_from_ask_to_review: 31383
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474335054050 — LiteBite ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474335054050?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474338167532?view=List)  ·  🔗 [Visit Shopify store](https://zit3t8-bx.myshopify.com)

## Overview
- **Merchant:** Manoj Garg — `nutripoint20@gmail.com` (personal address on a free email provider)
- **Store:** zit3t8-bx.myshopify.com · 🌍 Chandigarh, Chandigarh, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** INR
- **Store created on Shopify:** 2026-05-11

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-17 08:40:25 UTC
- **Install to conversation start:** 34 minutes before this conversation
- **Status:** REMOVED
- **Total back-in-stock requests received:** 0

## Summary
Merchant Manoj Garg shared an image requesting a visual customization to the 'Notify me' button on their product page. The AI bot collected initial details and escalated to human agent Mason, who made the requested change. The merchant was satisfied with the result and agreed to leave a review.

> "it looking awesome now."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-17 09:14:51 | +0s | — |
| Handed to human (Mason) | 2026-05-17 09:18:14 | +3m 23s | +0s |
| First reply to customer | 2026-05-17 09:18:26 | +3m 35s | +12s |
| Review requested by Mason | 2026-05-17 09:35:14 | +20m 23s | +17m 0s |
| Conversation closed | 2026-05-17 09:52:43 | +37m 52s | +34m 29s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-17 18:18:17 | +9h 3m | +9h 0m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button appearance customization | The merchant wanted to change the appearance of the 'Notify me' button to match a style shown in an uploaded image. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The AI bot (Luna) attempted to clarify the customization request by asking follow-up questions, then routed the conversation to a human support agent when more details were not forthcoming.

## Review request
- **Asked:** Yes — +20m 23s after conversation start (+17m 0s after human handoff)
- **Requested by:** Mason
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-17 18:18:17 UTC
- **Time from ask to review publish:** +8h 43m
- **Time from conversation start to publish:** +9h 3m
- **Match method:** `ok`
- **Shop name on review:** LiteBite
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 34 (10 customer, 18 admin)
- **Internal notes:** 0
- **Word count:** customer 33, admins 162
- **Total handling time (Intercom):** +34m 29s
- **Reopens:** 0
- **Assignments:** 5
- **SLA:** Free Chats First 15min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Mason)
- **Primary assignee:** Mason
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review, Expected reply time sent
- **Topics:** NM - Asked for review

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 34 messages</summary>

**[2026-05-17 09:14:51] user/Manoj Garg [source]**

> [Image] want this kind of change

**[2026-05-17 09:14:57] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474334948312

**[2026-05-17 09:15:07] bot/Luna**

> I can see you'd like to customize the "Notify me" button appearance on your product page!
>  Could you tell me a bit more about what specific changes you're looking for? For example:
>  - Button color – Would you like to change the yellow color to something else?
> - Button text – Do you want different wording instead of "Notify me"?
> - Button position – Should it be placed differently on the page?
> - Button style – Any changes to size, shape, or font?
>  This will help me understand exactly what you need!

**[2026-05-17 09:16:34] user/Manoj Garg**

> just change like in the image

**[2026-05-17 09:16:45] bot/Luna**

> I'll connect you with someone from our team who can assist with this customization. Meanwhile, could you share any additional details about the changes you want? This will help them support you more efficiently.

**[2026-05-17 09:17:18] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-05-17 09:17:45] user/Manoj Garg**

> I have an issue that's slowing me down

**[2026-05-17 09:17:46] bot/Luna**

> Thank you, I've assigned you to the team. ✋🏻 ​ In the meantime, Could you add any more details and examples? (e.g., screenshots and relevant URLs) It’ll help our teammates understand and assist you faster. ​ Also please help us understand your experience with my help as AI agent:

**[2026-05-17 09:17:46] bot/Luna**

> [Conversation Rating Request]

**[2026-05-17 09:17:47] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to nutripoint20@gmail.com.

**[2026-05-17 09:18:26] admin/Mason**

> Hi Manoj,
>  I hope you're doing well.
>  This is Mason from the Customer Care Team.

**[2026-05-17 09:18:37] admin/Mason**

> Sure thing, I will work on it now.

**[2026-05-17 09:22:36] admin/Mason**

> I made the change, could you please check it out?

**[2026-05-17 09:27:38] admin/Mason**

> Are we still connected?

**[2026-05-17 09:34:01] user/Manoj Garg**

> Thanks

**[2026-05-17 09:34:08] user/Manoj Garg**

> it looking awesome now.

**[2026-05-17 09:34:18] admin/Mason**

> You're most welcome.

**[2026-05-17 09:34:25] admin/Mason**

> Is there anything else I can help you with?

**[2026-05-17 09:34:37] user/Manoj Garg**

> no thanks

**[2026-05-17 09:34:47] admin/Mason**

> My pleasure.

**[2026-05-17 09:35:05] admin/Mason**

> Feel free to let me know if you have any questions or concerns.

**[2026-05-17 09:35:14] admin/Mason**

> Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍

**[2026-05-17 09:35:38] user/Manoj Garg**

> yes sure

**[2026-05-17 09:35:47] admin/Mason**

> Thanks sooo much!

**[2026-05-17 09:35:48] admin/Mason**

> You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-17 09:37:25] user/Manoj Garg**

> review sone

**[2026-05-17 09:37:30] user/Manoj Garg**

> done

**[2026-05-17 09:38:03] admin/Mason**

> [GIF]

**[2026-05-17 09:38:19] admin/Mason**

> Thanks a ton for your kindness.

**[2026-05-17 09:38:20] user/Manoj Garg**

> 😊

**[2026-05-17 09:38:53] admin/Mason**

> If nothing else for now, I’ll close this ticket on my end. Any reply will reopen it right where we left off. I'm here to set you up for success in your account, so please don’t hesitate to direct all of your questions my way.

**[2026-05-17 09:40:10] admin/Mason**

> Have a great day! 🙌🏻

**[2026-05-17 09:52:54] bot/Luna**

> Help Mason understand how they’re doing:

**[2026-05-17 09:52:54] bot/Luna**

> [Conversation Rating Request]

</details>
