---
conversation_id: "215474267943573"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474267943573?view=List"
shopify_domain: "0299b9-2.myshopify.com"
shopify_url: "https://0299b9-2.myshopify.com"
company_name: "In Any Case"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-12T09:57:55Z"
closed_at: "2026-05-15T10:08:53Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Italy"
region_source: "company_country"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Sam"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Irene Bonora"
customer_email: "info@inanycase.it"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 50
seconds_from_start_to_review_ask: 655
seconds_from_handoff_to_review_ask: 654
seconds_from_first_reply_to_review_ask: 605
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 8
customer_message_count: 2
admin_message_count_total: 7
note_count: 1
customer_word_count: 17
admin_word_count: 192
count_reopens: 0
count_assignments: 2
handling_time_seconds: 188
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474276700326"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474276700326?view=List"
review_rating: 5
review_posted_at: "2026-05-12T18:27:53Z"
seconds_from_ask_to_review: 29943
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474267943573 — In Any Case ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474267943573?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474276700326?view=List)  ·  🔗 [Visit Shopify store](https://0299b9-2.myshopify.com)

## Overview
- **Merchant:** Irene Bonora — `info@inanycase.it` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** 0299b9-2.myshopify.com · 🌍 Lombardy, Italy
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** EUR
- **Store created on Shopify:** 2023-04-01
- **Public review score (StoreLeads):** 5.0 (5 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-05-12 09:55:39 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** REMOVED
- **Total back-in-stock requests received:** 17

## Summary
Irene Bonora had just installed the Notify Me app and was greeted proactively by a support agent who checked her widget setup. The merchant confirmed everything looked good and no changes were needed. The conversation concluded with a review request and an automated follow-up check-in from the bot.

> "Hi Sam, thank you for texting me! ATM everything is perfect ;)"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-12 09:57:55 | +0s | — |
| Handed to human (Sam) | 2026-05-12 09:57:56 | +1s | +0s |
| First reply to customer | 2026-05-12 09:58:45 | +50s | +49s |
| Review requested by Sam | 2026-05-12 10:08:50 | +10m 55s | +10m 54s |
| Conversation closed | 2026-05-15 10:08:53 | +3d 0h | +3d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 18:27:53 | +8h 29m | +8h 29m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Post-install widget check | The merchant had just installed Notify Me and the agent proactively verified the widget setup was correct. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +10m 55s after conversation start (+10m 54s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 18:27:53 UTC
- **Time from ask to review publish:** +8h 19m
- **Time from conversation start to publish:** +8h 29m
- **Match method:** `ok`
- **Shop name on review:** In Any Case
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Everything is pefect ATM, easy to install and configure. Sam was very kind to text me right away offering help I might need.

## Statistics
- **Messages:** 8 (2 customer, 7 admin)
- **Internal notes:** 1
- **Word count:** customer 17, admins 192
- **Total handling time (Intercom):** +3m 8s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 8 messages</summary>

**[2026-05-12 09:57:55] user/Irene Bonora [source]**

> I just installed Notify Me

**[2026-05-12 09:57:56] admin/Mo Ramez [note]**

> shopify_domain: 0299b9-2.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: False

**[2026-05-12 09:58:45] admin/Sam**

> Hi Irene, ﻿​﻿
>  Welcome to Notify Me! This is Sam from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-12 09:59:33] admin/Sam**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-12 10:07:15] user/Irene Bonora**

> Hi Sam, thank you for texting me! ATM everything is perfect ;)

**[2026-05-12 10:08:50] admin/Sam**

> Thanks for getting back to me, Irene. I'm glad to hear that. We'll always be here for you if you need anything.
>  And just in case you have 2 seconds before you go, I’d be thrilled if you could leave a quick review in case you've been enjoying the experience with us so far. 👉 You can write it here: ﻿​﻿Notify me! | Review Link
>  It helps others know they’re in good hands — and mentioning my name would totally make my day! 🍒🥹

**[2026-05-15 10:08:53] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-15 10:08:54] bot/Luna**

> [Conversation Rating Request]

</details>
