---
conversation_id: "215474068855512"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474068855512?view=List"
shopify_domain: "shop-pink-pelican.myshopify.com"
shopify_url: "https://shop-pink-pelican.myshopify.com"
company_name: "Ellory Kate Clothing"
is_vip: false
app: "Notify Me!"
app_source: "review_ticket"
intercom_brand_tag: "Customer Support"
created_at: "2026-04-26T16:19:03Z"
closed_at: "2026-04-26T18:17:32Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "5117425"
assignee_name: "Mason"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mason", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Kara Bradley"
customer_email: "help@ellorykateclothing.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "help"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 186
seconds_from_start_to_review_ask: 6343
seconds_from_handoff_to_review_ask: 6342
seconds_from_first_reply_to_review_ask: 6157
review_asked: true
review_ask_admin_name: "Mason"
num_messages: 16
customer_message_count: 6
admin_message_count_total: 15
note_count: 1
customer_word_count: 37
admin_word_count: 414
count_reopens: 0
count_assignments: 2
handling_time_seconds: 5998
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474072286787"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474072286787?view=List"
review_rating: 5
review_posted_at: "2026-04-27T02:17:27Z"
seconds_from_ask_to_review: 29561
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474068855512 — Ellory Kate Clothing ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474068855512?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474072286787?view=List)  ·  🔗 [Visit Shopify store](https://shop-pink-pelican.myshopify.com)

## Overview
- **Merchant:** Kara Bradley — `help@ellorykateclothing.com` (team mailbox (`help@…` — a shared inbox, not a single person))
- **Store:** shop-pink-pelican.myshopify.com · 🌍 Johns Island, South Carolina, United States
- **App:** Notify Me! *(inferred from review ticket — Intercom brand tag was "Customer Support")*
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2018-05-20

## App usage — Notify Me!
- **Notify Me! plan:** Standard (YEARLY)
- **Installed on:** 2026-04-26 16:15:44 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 168
- **Wishlist items count:** 165

## Summary
Kara Bradley, a new merchant, installed the Notify Me app and reached out after setup. Agent Mason proactively offered a free widget style customization, applied it, and then answered Kara's question about how the Wishlist feature works and where customers can access it. The conversation ended positively with Kara confirming everything worked perfectly and leaving a review.

> "Nope, thank you! Works perfectly"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-26 16:19:03 | +0s | — |
| Handed to human (Mason) | 2026-04-26 16:19:04 | +1s | +0s |
| First reply to customer | 2026-04-26 16:22:09 | +3m 6s | +3m 5s |
| Review requested by Mason | 2026-04-26 18:04:46 | +1h 45m | +1h 45m |
| Conversation closed | 2026-04-26 18:17:32 | +1h 58m | +1h 58m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-27 02:17:27 | +9h 58m | +9h 58m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget customization | The merchant accepted an agent-initiated offer to customize the widget styling to better match their store theme. | yes |
| 2 | How-To / Setup | Wishlist navigation and login settings | The merchant asked where the Wishlist goes and whether it can be linked under the customer order page. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 45m after conversation start (+1h 45m after human handoff)
- **Requested by:** Mason
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-27 02:17:27 UTC
- **Time from ask to review publish:** +8h 12m
- **Time from conversation start to publish:** +9h 58m
- **Match method:** `ok`
- **Shop name on review:** Ellory Kate Clothing
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Excellent experience. Mason was helpful & quick. Definitely recommend.

## Statistics
- **Messages:** 16 (6 customer, 15 admin)
- **Internal notes:** 1
- **Word count:** customer 37, admins 414
- **Total handling time (Intercom):** +1h 39m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mason, Mo Ramez)
- **Primary assignee:** Mason
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Customization, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - Customization Suggestion

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and clear answers, leading to full resolution and enthusiastic customer sentiment.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 16 messages</summary>

**[2026-04-26 16:19:03] user/Kara Bradley [source]**

> I just installed Notify Me

**[2026-04-26 16:19:04] admin/Mo Ramez [note]**

> shopify_domain: shop-pink-pelican.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-04-26 16:22:09] admin/Mason**

> Hi Kara, ﻿​﻿
>  Welcome to Notify Me! This is Mason from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-26 16:29:25] admin/Mason**

> The buttons seem to be perfectly set up, and it already matches your beautiful shop.
>  I wanted to let you know that we can customize our widget to better align with your theme. Here is a suggestion: ﻿​﻿﻿Before:
>  [Image]
>  After:
>  [Image]
>  What do you think? If you're interested in these changes (or any other style), just reply to this message and I'll take care of it, absolutely free of charge! 😊
> 
>  Looking forward to your reply.
>  Best,

**[2026-04-26 16:41:05] user/Kara Bradley**

> Sure thank you

**[2026-04-26 16:44:30] admin/Mason**

> Great then, I would be happy to do it for you.
> 
>  I have made the change now, could you please take a look at it?
>  https://www.ellorykateclothing.com/products/snacks-beaded-headbands?variant=41081299140651
>  [Image]

**[2026-04-26 16:48:46] user/Kara Bradley**

> Thank you! Where does this wish list go? Am I able to link it under the customers order page?

**[2026-04-26 16:55:05] admin/Mason**

> Customers can view the wishlist they have saved by clicking the floating Wishlist button on your storefront, which typically appears in the bottom-left corner of the page (Now you have set it at the top of the page).
>  This button allows logged-in or guest customers to access all the products they've saved to their Wishlist at any time.
>  The Wishlist is stored in the customer’s store account, so it remains available even if they log in from a different device.
> 
>  in order to set it in a way that customers need to log in first, you should enable this option in the settings. Right now, it does not need log in:
>  [Image]

**[2026-04-26 17:15:19] user/Kara Bradley**

> Perfect thank you!!

**[2026-04-26 17:56:23] admin/Mason**

> You're welcome :)
>  Is there anything else I can help you with?

**[2026-04-26 18:02:16] user/Kara Bradley**

> Nope, thank you! Works perfectly

**[2026-04-26 18:04:46] admin/Mason**

> Great, then, you're most welcome.
> 
>  Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
> 
>  It means a lot to me and make my day!
>  Thanks for your kindness in advance!

**[2026-04-26 18:08:01] user/Kara Bradley**

> Done 🎉

**[2026-04-26 18:15:49] admin/Mason**

> Thanks so much🤩
>  Is that a 5 star?🫣
> 
>  Also, it sounds like you’re all set for now, so I’ll close this ticket on my end. Any reply will reopen it right where we left off. I’m here to set you up for success in your account, so please don’t hesitate to direct all of your questions my way.
> 
>  Have a great day! 🙌🏻

**[2026-04-26 18:17:43] bot/Luna**

> Help Mason understand how they’re doing:

**[2026-04-26 18:17:43] bot/Luna**

> [Conversation Rating Request]

</details>
