---
conversation_id: "215474363213147"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474363213147?view=List"
shopify_domain: "aa4fda-2.myshopify.com"
shopify_url: "https://aa4fda-2.myshopify.com"
company_name: "Eastside Chains- Maulkorbberatung & Maulkorbmodifizierung"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-19T15:07:42Z"
closed_at: "2026-05-19T15:22:40Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "DEU"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Dela"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Jasmina Meyer"
customer_email: "eastside.chains23@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 360
seconds_from_start_to_review_ask: 782
seconds_from_handoff_to_review_ask: 781
seconds_from_first_reply_to_review_ask: 422
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 19
customer_message_count: 5
admin_message_count_total: 13
note_count: 1
customer_word_count: 45
admin_word_count: 283
count_reopens: 0
count_assignments: 2
handling_time_seconds: 870
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474366420931"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474366420931?view=List"
review_rating: 5
review_posted_at: "2026-05-19T18:22:15Z"
seconds_from_ask_to_review: 10891
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474363213147 — Eastside Chains- Maulkorbberatung & Maulkorbmodifizierung ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474363213147?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474366420931?view=List)  ·  🔗 [Visit Shopify store](https://aa4fda-2.myshopify.com)

## Overview
- **Merchant:** Jasmina Meyer — `eastside.chains23@gmail.com` (personal address on a free email provider)
- **Store:** aa4fda-2.myshopify.com · 🌍 Mülsen, Saxony, Germany
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** EUR
- **Store created on Shopify:** 2023-10-24
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2025-10-10 09:01:11 UTC
- **Install to conversation start:** 7 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 8

## Summary
Jasmina Meyer, a new merchant who just installed the Notify Me app, reached out to the support team. Agent Dela proactively reviewed the widget setup, confirmed it was correctly configured, and suggested an improvement to the confirmation message styling. Jasmina approved the suggestion, Dela implemented it, and the merchant was then happy to leave a review.

> "Thank you and sure you can, I am happy to help"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-19 15:07:42 | +0s | — |
| Handed to human (Dela) | 2026-05-19 15:07:43 | +1s | +0s |
| First reply to customer | 2026-05-19 15:13:42 | +6m 0s | +5m 59s |
| Review requested by Dela | 2026-05-19 15:20:44 | +13m 2s | +13m 1s |
| Conversation closed | 2026-05-19 15:22:40 | +14m 58s | +14m 57s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-19 18:22:15 | +3h 14m | +3h 14m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | New app onboarding / widget setup check | Merchant had just installed Notify Me and needed confirmation that everything was set up correctly. | yes |
| 2 | How-To / Setup | Confirmation message styling update | Agent proactively suggested and applied a styling improvement to the confirmation message to better match the merchant's theme. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +13m 2s after conversation start (+13m 1s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-19 18:22:15 UTC
- **Time from ask to review publish:** +3h 1m
- **Time from conversation start to publish:** +3h 14m
- **Match method:** `ok`
- **Shop name on review:** Eastside Chains- Maulkorbberatung & Maulkorbmodifizierung
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Funktionelle App, herausragender Kundenservice. Dela war sehr freundlich und hat mir direkt bei der Einrichtung geholfen.

## Statistics
- **Messages:** 19 (5 customer, 13 admin)
- **Internal notes:** 1
- **Word count:** customer 45, admins 283
- **Total handling time (Intercom):** +14m 30s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (CJ, Dela)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 19 messages</summary>

**[2026-05-19 15:07:42] user/Jasmina Meyer [source]**

> I just installed Notify Me

**[2026-05-19 15:07:43] admin/CJ [note]**

> shopify_domain: aa4fda-2.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-19 15:13:42] admin/Dela**

> Hi Jasmina, ﻿​﻿
>  Welcome to Notify Me! This is Dela from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message, and I’ll personally help you out.

**[2026-05-19 15:14:19] admin/Dela**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-19 15:14:34] admin/Dela**

> By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
> 
>  Looking forward to your feedback.

**[2026-05-19 15:15:21] user/Jasmina Meyer**

> Hello Dela, thank you. I like your idea of the confirmation message and would like to apply it :)

**[2026-05-19 15:16:55] admin/Dela**

> I'm glad you liked it, dear!

**[2026-05-19 15:17:27] admin/Dela**

> I'll take care of it right now. Anything else I can help you with in the meantime?

**[2026-05-19 15:17:54] user/Jasmina Meyer**

> No, that's all for today. Thank you :)

**[2026-05-19 15:18:22] admin/Dela**

> I'm on it
>  [Image] ​

**[2026-05-19 15:19:16] admin/Dela**

> It's done!😎

**[2026-05-19 15:20:02] admin/Dela**

> If there's nothing more I can help you with at the moment, may I ask a very quick and tiny favor?🙈

**[2026-05-19 15:20:24] user/Jasmina Meyer**

> Thank you and sure you can, I am happy to help

**[2026-05-19 15:20:44] admin/Dela**

> If you found my support helpful, it would mean the world to me if you could leave us a quick review. It really helps us continue improving and lets others know they’re in good hands. 😊
>  Mentioning my name would be the cherry on top! 🍒✨
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-19 15:21:43] user/Jasmina Meyer**

> Done :)

**[2026-05-19 15:21:55] admin/Dela**

> OMG! Thanks😍

**[2026-05-19 15:22:39] admin/Dela**

> Have a great rest of the day and let me know if there's anything else I can help you with🩷

**[2026-05-19 15:22:52] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-19 15:22:52] bot/Luna**

> [Conversation Rating Request]

</details>
