---
conversation_id: "215474000266355"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474000266355?sidebar_tab=details&view=List"
shopify_domain: "mia-bella-the-label.myshopify.com"
shopify_url: "https://mia-bella-the-label.myshopify.com"
company_name: "Mia Bella The Label"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-21T04:00:02Z"
closed_at: "2026-04-21T04:15:45Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Rick"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "D Barham"
customer_email: "debbie@miabellathelabel.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 37
seconds_from_start_to_review_ask: 832
seconds_from_handoff_to_review_ask: 830
seconds_from_first_reply_to_review_ask: 795
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 28
customer_message_count: 10
admin_message_count_total: 18
note_count: 1
customer_word_count: 31
admin_word_count: 383
count_reopens: 0
count_assignments: 2
handling_time_seconds: 937
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474002853936"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474002853936?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-21T10:21:30Z"
seconds_from_ask_to_review: 22056
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474000266355 — Mia Bella The Label ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474000266355?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474002853936?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://mia-bella-the-label.myshopify.com)

## Overview
- **Merchant:** D Barham — `debbie@miabellathelabel.com` (personal business email (likely the founder or a named employee))
- **Store:** mia-bella-the-label.myshopify.com · 🌍 Lemoore, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Advanced
- **Currency:** USD
- **Store created on Shopify:** 2019-10-02

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-21 03:56:43 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0

## Summary
A new merchant (D Barham) installed the Notify Me app and was exploring it before selecting a plan. They needed help understanding how to set up products for the Pre-order feature. Agent Rick explained the three inventory conditions required in Shopify admin, the merchant understood, and the conversation ended positively with the merchant agreeing to leave a review.

> "Just testing this app out before I select a plan,"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-21 04:00:02 | +0s | — |
| Handed to human (Rick) | 2026-04-21 04:00:04 | +2s | +0s |
| First reply to customer | 2026-04-21 04:00:39 | +37s | +35s |
| Review requested by Rick | 2026-04-21 04:13:54 | +13m 52s | +13m 50s |
| Conversation closed | 2026-04-21 04:15:45 | +15m 43s | +15m 41s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-21 10:21:30 | +6h 21m | +6h 21m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Pre-order product setup | The merchant asked how to add products to enable the Pre-order button. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +13m 52s after conversation start (+13m 50s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-21 10:21:30 UTC
- **Time from ask to review publish:** +6h 7m
- **Time from conversation start to publish:** +6h 21m
- **Match method:** `ok`
- **Shop name on review:** Mia Bella The Label
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Rick got me up and working in no time! Love this app so far!

## Statistics
- **Messages:** 28 (10 customer, 18 admin)
- **Internal notes:** 1
- **Word count:** customer 31, admins 383
- **Total handling time (Intercom):** +15m 37s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, XXXXXX, NM - Preorder- Button activation&gt; widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer tested the Notify Me app and asked how to add a product. The teammate provided clear, helpful instructions that resolved the customer's question, leading to a positive interaction.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 28 messages</summary>

**[2026-04-21 04:00:02] user/D Barham [source]**

> I just installed Notify Me

**[2026-04-21 04:00:04] admin/Mo Ramez [note]**

> shopify_domain: mia-bella-the-label.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: False
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-04-21 04:00:39] admin/Rick**

> Hi D, ﻿​﻿
>  Welcome to Notify Me! This is Rick from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-21 04:02:24] user/D Barham**

> OK thanks. Just testing this app out before I select a plan,

**[2026-04-21 04:03:41] admin/Rick**

> Awesome!
>  If you need any help, just let me know! 🤗

**[2026-04-21 04:04:03] user/D Barham**

> How do you add product?

**[2026-04-21 04:04:18] admin/Rick**

> You mean add them as a preorder item?

**[2026-04-21 04:06:17] admin/Rick**

> BTW, your PreOrder button seems to be perfectly set up, and it already matches your beautiful shop:
>  [Image]

**[2026-04-21 04:06:23] user/D Barham**

> Yes

**[2026-04-21 04:06:42] admin/Rick**

> Ah, let me explain ..

**[2026-04-21 04:06:52] admin/Rick**

> For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-04-21 04:07:10] admin/Rick**

> Any variants with these three conditions met will show the PreOrder button.
>  Makes sense?

**[2026-04-21 04:11:20] user/D Barham**

> got it

**[2026-04-21 04:11:51] admin/Rick**

> Perfect!

**[2026-04-21 04:12:06] admin/Rick**

> This message was deleted

**[2026-04-21 04:12:20] admin/Rick**

> We do offer support that is active almost 24/7, so please don't hesitate to reach out if you face any questions/issues 😇 Always happy to help.
> 
>  Is there anything else I can assist you with at the moment?

**[2026-04-21 04:12:51] user/D Barham**

> No

**[2026-04-21 04:12:59] user/D Barham**

> Thank you

**[2026-04-21 04:13:14] admin/Rick**

> Awesome! My absolute pleasure, my friend 😇 You're more than welcome!

**[2026-04-21 04:13:19] admin/Rick**

> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-04-21 04:13:32] user/D Barham**

> sure

**[2026-04-21 04:13:54] admin/Rick**

> Thanksss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-04-21 04:14:08] user/D Barham**

> 👍

**[2026-04-21 04:15:01] user/D Barham**

> Done

**[2026-04-21 04:15:16] admin/Rick**

> Wow! I appreciate your kindness 😍 ﻿Can't wait to read your kind words.

**[2026-04-21 04:15:32] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

**[2026-04-21 04:15:56] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-04-21 04:15:56] bot/Luna**

> [Conversation Rating Request]

</details>
