---
conversation_id: "215474031820732"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474031820732?view=List"
shopify_domain: "amalie-6421.myshopify.com"
shopify_url: "https://amalie-6421.myshopify.com"
company_name: "Amalie"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-23T09:29:43Z"
closed_at: "2026-04-23T10:55:30Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "AUT"
region_source: "contact_location"
assignee_admin_id: "7253717"
assignee_name: "Miles"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Miles", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Andreia Saab"
customer_email: "contato@amalie.com.br"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 44
seconds_from_start_to_review_ask: 273
seconds_from_handoff_to_review_ask: 272
seconds_from_first_reply_to_review_ask: 229
review_asked: true
review_ask_admin_name: "Miles"
num_messages: 65
customer_message_count: 30
admin_message_count_total: 38
note_count: 1
customer_word_count: 258
admin_word_count: 1001
count_reopens: 1
count_assignments: 2
handling_time_seconds: 3910
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: 4
review_ticket_id: "215474038940273"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474038940273?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-04-23T18:18:07Z"
seconds_from_ask_to_review: 31431
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474031820732 — Amalie ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7253717/conversation/215474031820732?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474038940273?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://amalie-6421.myshopify.com)

## Overview
- **Merchant:** Andreia Saab — `contato@amalie.com.br` (personal business email (likely the founder or a named employee))
- **Store:** amalie-6421.myshopify.com · 🌍 Salzburg, Salzburg, Austria
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** BRL
- **Store created on Shopify:** 2022-09-30

## App usage — Notify Me!
- **Notify Me! plan:** Kickstart (MONTHLY)
- **Installed on:** 2026-04-23 09:26:55 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** REMOVED
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 1

## Summary
Andreia, a Brazilian merchant who just installed Notify Me, needed help setting up pre-order for specific products with different expected delivery dates, had questions about pricing confusion between the App Store listing and the in-app plan page, and asked about translating widget content and changing the date format to DD-MM-YYYY. The agent walked her through pre-order setup, clarified pricing, gave her access to the discounted Kickstart plan, explained how to translate widget text, but could not fulfill the date format request and logged it as a feature request.

> "Displaying the date in the day-month-year format is essential in Brazil so people can understand it correctly and avoid confusion."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-23 09:29:43 | +0s | — |
| Handed to human (Miles) | 2026-04-23 09:29:44 | +1s | +0s |
| First reply to customer | 2026-04-23 09:30:27 | +44s | +43s |
| Review requested by Miles | 2026-04-23 09:34:16 | +4m 33s | +4m 32s |
| Conversation closed | 2026-04-23 10:55:30 | +1h 25m | +1h 25m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-23 18:18:07 | +8h 48m | +8h 48m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Pre-order setup for specific products | The merchant asked how to enable pre-order mode for only some items and how to set different expected delivery dates for multiple pre-order products. | yes |
| 2 | Billing | Pricing plan confusion | The merchant asked why three different prices were shown for the Starter plan and which price would actually apply. | yes |
| 3 | How-To / Setup | Widget content translation | The merchant asked how to translate the content of the offer selector in the widget. | yes |
| 4 | Feature Request | Date format localisation (DD-MM-YYYY) | The merchant asked if the date displayed in the widget description could be formatted as DD-MM-YYYY instead of YYYY-MM-DD. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +4m 33s after conversation start (+4m 32s after human handoff)
- **Requested by:** Miles
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-23 18:18:07 UTC
- **Time from ask to review publish:** +8h 43m
- **Time from conversation start to publish:** +8h 48m
- **Match method:** `ok`
- **Shop name on review:** Amalie
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Miles helped me with all my questions throughout the setup process and made everything much easier to understand. The app works great, and the support team is fast, attentive, and very helpful. Excellent experience overall!

## Statistics
- **Messages:** 65 (30 customer, 38 admin)
- **Internal notes:** 1
- **Word count:** customer 258, admins 1001
- **Total handling time (Intercom):** +1h 5m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Miles, Mo Ramez)
- **Primary assignee:** Miles
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** Feature request, NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5
- **Intercom CX Score (AI grading):** 4 / 5
  - Explanation: The customer received high-quality support from the teammate who resolved questions about pre-order setup and pricing. The customer expressed negative product feedback regarding the lack of date format customization.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Date format cannot be changed from YYYY-MM-DD to DD-MM-YYYY in pre-order widget, which is the standard format in Brazil

## Full transcript
<details>
<summary>Click to expand — 65 messages</summary>

**[2026-04-23 09:29:43] user/Andreia Saab [source]**

> I just installed Notify Me

**[2026-04-23 09:29:44] admin/Mo Ramez [note]**

> shopify_domain: amalie-6421.myshopify.com
> app_embed_is_activated: False
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-04-23 09:30:27] admin/Miles**

> Hi Andreia, ﻿​﻿
>  Welcome to Notify Me! This is Miles from our Customer Care team, and yes, I’m a real human here to help 😊

**[2026-04-23 09:30:29] admin/Miles**

> I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-23 09:31:53] admin/Miles**

> I just checked your store, and the Notify Me button is perfectly set up and beautifully complements your amazing shop already!
>  [Image]
>  How does it look to you? If there's anything you'd like me to tweak or improve, just say the word!

**[2026-04-23 09:32:06] admin/Miles**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
> 
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-04-23 09:33:25] user/Andreia Saab**

> Hi thanks for the information

**[2026-04-23 09:33:38] user/Andreia Saab**

> I d like to know how to set the pre - order for only some itens

**[2026-04-23 09:33:49] admin/Miles**

> You're most welcome! It's my honor to help you 💚

**[2026-04-23 09:34:16] admin/Miles**

> Let me explain about the pre-orders. For the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it with you and make sure the Pre-order button is showing correctly. ✨

**[2026-04-23 09:36:10] user/Andreia Saab**

> https://admin.shopify.com/store/amalie-6421/products/8659740524700

**[2026-04-23 09:36:16] user/Andreia Saab**

> just did it for this item

**[2026-04-23 09:36:51] admin/Miles**

> Can you please share its name or link from your store? I do not have access to your Shopify admin panel 🫠

**[2026-04-23 09:37:16] user/Andreia Saab**

> https://www.amalie.com.br/products/lenco-collab-nina-cohen?_pos=1&amp;_sid=0bc7002fa&amp;_ss=r

**[2026-04-23 09:38:21] admin/Miles**

> Thanks. It now works ass expected:
>  [Image]

**[2026-04-23 09:39:10] user/Andreia Saab**

> but if I have 2 itens at "pre order" mode, but different expected delivery date, how do I set this up, please?

**[2026-04-23 09:41:34] admin/Miles**

> I'll help you with that. To set up two items in "pre-order" mode with different expected delivery dates, follow these steps:
>  - Create separate preorder offers for each product or group of products that require a unique delivery date. Each offer can have its own delivery (availability) date, allowing you to manage multiple presale timelines at once.
> - Disable the default offer (which applies to all products) to ensure that only your custom offers are active.
> - For each offer, specify the relevant delivery date in the availability settings. This can be configured individually for each preorder offer you create.
>  [Image]
>  This setup allows you to clearly communicate different shipping or availability dates for each preorder product on your product pages and cart page.

**[2026-04-23 09:43:44] user/Andreia Saab**

> ok , thanks i ll try that

**[2026-04-23 09:43:51] user/Andreia Saab**

> a doubt about the price

**[2026-04-23 09:44:52] user/Andreia Saab**

> will it be $9.90/month as shown on the app store? 7.96/month as shown on the plan page? 19.9/month after some time?

**[2026-04-23 09:45:08] user/Andreia Saab**

> considering the starter plan

**[2026-04-23 09:46:12] admin/Miles**

> You got it 😊
>  Please let me check your panel.

**[2026-04-23 09:50:13] admin/Miles**

> It has a 60% off for the first month. So the first month is $7.96, and after that it's $19.90/month.
>  The $9.9 plan you see on the App Store is our Kickstart plan. That plan is intended for stores using the Shopify Basic plan that were created less than one year ago. While you're not currently eligible for it, I can give you access to it.

**[2026-04-23 09:50:28] admin/Miles**

> Do you want me to proceed with it?

**[2026-04-23 09:51:02] admin/Miles**

> It'd be $3.96 for the first month and $9.90 after that.

**[2026-04-23 09:52:03] admin/Miles**

> The Kickstart plan includes all the features offered in the Starter plan.

**[2026-04-23 09:52:59] user/Andreia Saab**

> yes, please. thanks, if it will be 9.90 we can afford. but 19.90 is too much as we operate in Brazil. I appreciate that

**[2026-04-23 09:53:36] admin/Miles**

> Of course! I'd be more than happy to help you with it 🤗

**[2026-04-23 09:53:46] user/Andreia Saab**

> thanks a lot

**[2026-04-23 09:53:54] admin/Miles**

> Just give me a moment to complete it for you.

**[2026-04-23 09:54:13] admin/Miles**

> Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a short review while we're on it! 🙈😍

**[2026-04-23 09:54:17] admin/Miles**

> I promise it would just take less than 1 minute and 2 clicks, but helps me A LOT... 🙏
>  May I share the link with you? ⚡

**[2026-04-23 09:54:24] user/Andreia Saab**

> of course!!

**[2026-04-23 09:54:37] admin/Miles**

> Thanks so much for considering it! 😍😌
>  We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  Here’s the direct link for you:
>  ﻿​🔗 ﻿​﻿Notify me! Review Link
> 
>  Oh, and if you mention my name, I’ll be over the moon when I'm reading it 🌙
>  [Image]

**[2026-04-23 09:57:08] user/Andreia Saab**

> Just did it

**[2026-04-23 09:57:40] admin/Miles**

> All done. Now you're eligible for the Kickstart plan 😊
>  Please refresh your panel and follow this path to change your plan. Just make sure to choose the correct interval (monthly/yearly):
>  [Image]

**[2026-04-23 09:58:08] admin/Miles**

> Aww, thank you for your kindness! 💚
>  Also, since Shopify usually takes 1-2days to publish reviews, can I expect it to be a 5-star one? 🥹

**[2026-04-23 09:59:10] user/Andreia Saab**

> yes of course!!

**[2026-04-23 09:59:36] admin/Miles**

> Your kindness truly brightened my day, Andreia! 🕺
>  Please don't hesitate to reach out anytime; it's always a pleasure to assist you.

**[2026-04-23 09:59:54] user/Andreia Saab**

> Thank YOU for all the help!

**[2026-04-23 10:00:46] admin/Miles**

> Absolutely. It's truly a pleasure to help you and your business 🇧🇷
> 
>  Wishing you a wonderful day! ✨ ﻿Your friend at Notify Me!, ﻿Miles

**[2026-04-23 10:00:50] admin/Miles**

> [GIF]

**[2026-04-23 10:01:03] bot/Luna**

> Help Miles understand how they’re doing:

**[2026-04-23 10:01:03] bot/Luna**

> [Conversation Rating Request]

**[2026-04-23 10:21:01] user/Andreia Saab [open]**

> [Image] Hi, me again! Sorry, is there a way to translate the content of the offer selector? and the date as well on the widget description?

**[2026-04-23 10:21:12] user/Andreia Saab**

> to format DD.MM.AA

**[2026-04-23 10:23:30] admin/Miles**

> Hey there!
> 
>  Please check this section in your panel:
>  [Image]

**[2026-04-23 10:24:06] admin/Miles**

> There, open the pre-order widget options and change the wordings you want.

**[2026-04-23 10:25:18] user/Andreia Saab**

> thanks!! and about the date format?

**[2026-04-23 10:29:29] admin/Miles**

> You're most welcome! About the date format, thank you for sharing your needs with us. Unfortunately, we can't offer this feature right now.
>  However, I see how it could benefit your business, and I'll pass your request on to our product development team for future consideration.
> 
>  I made a feature request for you on our Featurebase board so that other people can vote on it too.
>  [App: Featurebase]
> 
> 
>  I'm going to make sure that we reach out to you as soon as this feature goes live. ﻿​﻿
>  Is there anything else I can help you with at the moment?

**[2026-04-23 10:30:50] user/Andreia Saab**

> That’s such a pity! Displaying the date in the day-month-year format is essential in Brazil so people can understand it correctly and avoid confusion. I really hope you’re able to implement this soon. ​

**[2026-04-23 10:31:04] user/Andreia Saab**

> But thanks again for all the support

**[2026-04-23 10:31:44] user/Andreia Saab**

> I’ll try adding the date in a customizable field and see if that works.

**[2026-04-23 10:34:39] admin/Miles**

> Of course. I totally understand it, and I'm truly sorry about it. I'll personally follow up on this with our product development team and hope we can have this feature as soon as possible.
> 
>  To confirm, does the current format (YYYY - MM - DD) not work for you in Brazil?

**[2026-04-23 10:36:22] user/Andreia Saab**

> No, we always show the dates as DD - MM - YY

**[2026-04-23 10:36:33] user/Andreia Saab**

> Or DD - MM - YYYY

**[2026-04-23 10:36:45] user/Andreia Saab**

> date always before month

**[2026-04-23 10:37:10] admin/Miles**

> Got it. I'll do my best for you 🙌

**[2026-04-23 10:37:17] admin/Miles**

> Is there anything else I can assist you with at this time?

**[2026-04-23 10:37:22] user/Andreia Saab**

> Thanks again

**[2026-04-23 10:37:27] user/Andreia Saab**

> think thats all for now

**[2026-04-23 10:38:32] admin/Miles**

> You're a true GEM! 💎
>  Have a wonderful day ahead 🙏

**[2026-04-23 10:39:13] user/Andreia Saab**

> 🙌

**[2026-04-23 10:39:21] user/Andreia Saab**

> have a great day

**[2026-04-23 10:39:39] admin/Miles**

> [GIF]

</details>
