---
conversation_id: "215474248981032"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474248981032?view=List"
shopify_domain: "zvquzi-fx.myshopify.com"
shopify_url: "https://zvquzi-fx.myshopify.com"
company_name: "HEADDY scalp/face"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T02:38:45Z"
closed_at: "2026-05-13T07:04:39Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "Japanese"
region: "JPN"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Pearl", "Stella"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "reiko inoue"
customer_email: "5514cut@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 123
seconds_to_first_admin_reply: 123
seconds_from_start_to_review_ask: 22669
seconds_from_handoff_to_review_ask: 22546
seconds_from_first_reply_to_review_ask: 22546
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 144
customer_message_count: 65
admin_message_count_total: 92
note_count: 4
customer_word_count: 172
admin_word_count: 1768
count_reopens: 3
count_assignments: 6
handling_time_seconds: 43612
sla_name: "Free Chats First 15min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474271197146"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474271197146?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-12T13:09:43Z"
seconds_from_ask_to_review: 101589
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474248981032 — HEADDY scalp/face ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474248981032?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474271197146?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://zvquzi-fx.myshopify.com)

## Overview
- **Merchant:** reiko inoue — `5514cut@gmail.com` (personal address on a free email provider)
- **Store:** zvquzi-fx.myshopify.com · 🌍 Adachi, Tokyo, Japan
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** Japanese

## Store profile
- **Shopify plan:** Basic
- **Currency:** JPY
- **Store created on Shopify:** 2025-06-13

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2025-10-17 06:23:24 UTC
- **Install to conversation start:** 6 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 3

## Summary
Merchant Reiko Inoue wanted to remove the floating wishlist button from the homepage and display only a heart icon on product pages and in the header on mobile. Agent Pearl performed multiple rounds of CSS customization to reposition the wishlist heart icon in the header alongside existing icons, working through complications caused by the merchant removing the account icon, header overlap on mobile, site name display issues, and a cart icon visibility problem. After extensive back-and-forth, the merchant was ultimately satisfied with the result and agreed to resolve remaining minor issues (site name length) on their own side.

> "最高です！！ありがとうございます！どのように設定したらこれができたんですか？"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 02:38:45 | +0s | — |
| Handed to human (Pearl) | 2026-05-11 02:40:48 | +2m 3s | +0s |
| First reply to customer | 2026-05-11 02:40:48 | +2m 3s | +0s |
| Review requested by Pearl | 2026-05-11 08:56:34 | +6h 17m | +6h 15m |
| Conversation closed | 2026-05-13 07:04:39 | +2d 4h | +2d 4h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 13:09:43 | +1d 10h | +1d 10h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button display/placement | Merchant wanted to remove the floating wishlist button from the homepage and show only a heart icon on product pages and in the header. | yes |
| 2 | Technical Bug | Header icon overlap on mobile | Adding the wishlist heart icon to the header caused overlap with the store name and other icons on mobile screens. | yes |
| 3 | Technical Bug | Duplicate site name on scroll | After customizations, the site name appeared doubled for a moment when scrolling on mobile. | yes |
| 4 | Technical Bug | Cart icon hidden without horizontal scroll | The cart icon was not visible on mobile without scrolling left after header customizations. | yes |
| 5 | How-To / Setup | Search icon position | Merchant wanted the search icon back on the left side of the header after it moved when the account icon was removed. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The AI bot Luna collected initial context from the merchant and routed the conversation to a human agent, also sending out conversation rating requests and managing out-of-office messages.

## Review request
- **Asked:** Yes — +6h 17m after conversation start (+6h 15m after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 13:09:43 UTC
- **Time from ask to review publish:** +1d 4h
- **Time from conversation start to publish:** +1d 10h
- **Match method:** `manual`
- **Shop name on review:** HEADDY BEAUTY
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> 「機能もサポートも最高です！」   予約販売システムとお気に入りリスト機能の両方を同時に導入できる点に惹かれてインストールしました。   デフォルトのボタンが黒くて大きく、少し存在感が強すぎたため、サイトに馴染むスマートなハート型アイコンに変更したいと相談したところ、アイコン位置の微調整まで含め、最後まで非常に丁寧にご対応いただけました。   担当のPearlさんは、こちらの意図を的確に汲み取って、説明と改善案を提示してくださったので、終始安心してお任せできました。結果、大満足の素敵なデザインに仕上がりました！   サイトのクオリティーとカスタマージャーニーが劇的に改善されたと感じています。本当にありがとうございました。   Special thanks to Pearl for the outstanding support and expertise! My site looks much better now.

## Statistics
- **Messages:** 144 (65 customer, 92 admin)
- **Internal notes:** 4
- **Word count:** customer 172, admins 1768
- **Total handling time (Intercom):** +12h 6m
- **Reopens:** 3
- **Assignments:** 6
- **SLA:** Free Chats First 15min — ✅ hit

## People involved
- **Agents who worked on it:** 2 (Pearl, Stella)
- **Primary assignee:** Pearl
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Expected reply time sent
- **Topics:** NM - Asked for review, Urgency 3

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Attachments referenced in transcript
- `Screen Recording 2026-05-12 at 9.58.10 AM.mov`
- `ビデオ.mov`
- `ScreenRecording_05-13-2026 00-07-43_1.mp4`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Shopify theme header only natively supports two icons on mobile, making addition of a third icon (wishlist heart) cause overlap without custom CSS workarounds
- Agent had no direct access to theme settings/code, limiting ability to reposition non-app icons without collaborator access

## Full transcript
<details>
<summary>Click to expand — 144 messages</summary>

**[2026-05-11 02:38:45] user/reiko inoue [source]**

> 現在、お気に入りリストがトップページに表示されており、存在感が大きくなりすぎているため、商品ページにハートのマークだけの表示にしたいのですがどうすればよいでしょうか

**[2026-05-11 02:38:56] bot/Luna**

> ご要望について詳しくお伺いしながら、担当の者におつなぎしますね。どのような変更を希望されているか、もう少し教えていただけますか？

**[2026-05-11 02:39:31] bot/Luna**

> チームとつなげます。 ​ 本日お問い合わせいただく理由として、どのオプションが最も当てはまりますか？

**[2026-05-11 02:39:45] user/reiko inoue**

> 質問があります

**[2026-05-11 02:39:46] bot/Luna**

> ありがとうございます。チームに割り当てました。 ✋🏻 ​ その間に、さらに詳細や例を追加していただけますか？ （例：スクリーンショットや関連するURL） それにより、チームメンバーがより早く理解し、サポートできるようになります。 ​ また、AIエージェントとしての私のサポートに関するご経験についても教えてください。

**[2026-05-11 02:39:46] bot/Luna**

> [Conversation Rating Request]

**[2026-05-11 02:39:47] bot/Luna [channel_and_reply_time_expectation]**

> この件について、チームからご連絡させていただきます。通常の返信時間は数時間です。 返信は、こちらと5514cut@gmail.comに届きます。

**[2026-05-11 02:40:48] admin/Pearl**

> Hi there,
>  I hope you are doing well.
> 
>  This is Pearl from the Customer Care Team🙋‍♀️
>  Thank you for contacting us.

**[2026-05-11 02:42:16] admin/Pearl**

> This is how the Wishlist button is set up on the product page now:
>  [Image]

**[2026-05-11 02:42:43] admin/Pearl**

> May I ask if you want to turn this into a heart icon?
>  Where would you like that to show?

**[2026-05-11 02:53:56] user/reiko inoue**

> [Image] [Image] このマークを削除したいです。イメージは添付画像のような表示に変更することは可能でしょうか？

**[2026-05-11 02:55:49] user/reiko inoue**

> 主にスマホの表示を変更したいです

**[2026-05-11 02:58:34] admin/Pearl**

> Thank you so much for providing the screenshots.
>  I will have to try and work on it.
>  Thanks for your patience in advance💙

**[2026-05-11 03:07:43] user/reiko inoue**

> この解決方法はあるのでしょうか？ ①まずはトップページから【お気に入りリスト】のボタンを消したいのです ②商品画面にはハートマークのみにしたいです Pearlさんからのご回答をお待ちしていてよいでしょうか？

**[2026-05-11 03:10:21] admin/Pearl**

> Thank you so much for asking :)
>  1. The float wishlist button is where your customers can see the stored items added to their favorites list. Removing that will disrupt the process. I can suggest adding it as a heart icon to the header instead. Would that work?
> 2. I think I can help changing the inline button to a heart icon on the product pages for you. Just need some time to work on it :)

**[2026-05-11 03:11:07] user/reiko inoue**

> ありがとうございます！ 1.

**[2026-05-11 03:14:29] user/reiko inoue**

> ご確認下さりありがとうございます！
>  １．ヘッダーにアイコンの追加でお願いいたします。 ２．インラインボタンをハートアイコンへ変更をお願いしたいです
>  この２．につきましてはどのくらいのお時間を想定していればよいでしょうか？

**[2026-05-11 03:15:33] admin/Pearl**

> You are most welcome :)
>  Got it. I will need about 10 more minutes to configure it.

**[2026-05-11 03:16:42] user/reiko inoue**

> 早速のご対応大変ありがたいです！お手数をおかけしますがどうぞよろしくお願いいたします。

**[2026-05-11 03:18:27] admin/Pearl**

> No worries at all :)
>  Its my honor to assist you.

**[2026-05-11 03:28:18] admin/Pearl**

> Thank you for your patience.
>  I added the access button to the header and the icon on the product page. Currently working on further adjusting the icons position on the product page:
>  [Image]

**[2026-05-11 03:33:54] user/reiko inoue**

> 消してくださりありがとうございます！ アイコン位置のご調整につきまして、引き続きどうぞよろしくお願いいたします。

**[2026-05-11 03:36:44] admin/Pearl**

> It is my absolute pleasure :)
>  How does it look now?
>  [Image]
>  Mobile:
>  [Image]

**[2026-05-11 03:46:27] admin/Pearl**

> Are you happy with the result?

**[2026-05-11 03:52:13] user/reiko inoue**

> [Image] 確認させていただきました！ アイコンの位置につきましてはこれで大丈夫です。
>  ヘッダーのアイコンがサイトの名前にかぶっているのですが、これは修正可能でしょうか？

**[2026-05-11 03:52:59] admin/Pearl**

> I see the issue on smaller screens now.
>  Thanks for pointing it out.
>  Yes, let me try some thing please.

**[2026-05-11 04:09:17] admin/Pearl**

> Hey there :)
>  Still working on it. The header on your store is set up for two icons only on the mobile view. Therefore, adding the third can cause the issue with icons not sitting nicely. I came up with the option to add it as the second item on the left to balance things out but then, search icon wont appear on mobile and the heart is missing on desktop view:
>  [Image]

**[2026-05-11 04:09:34] admin/Pearl**

> Working on it to come up with a better solution.
>  Thanks for bearing with me.

**[2026-05-11 04:10:38] user/reiko inoue**

> ご対応下さりありがとうございます！ こちらのアイコンの設定を３つにできないか確認してみます

**[2026-05-11 04:11:44] admin/Pearl**

> You are most welcome.
>  That would be great🙏

**[2026-05-11 04:18:51] user/reiko inoue**

> 確認しましたが、Notify Me!側での設定になるようです

**[2026-05-11 04:21:24] admin/Pearl**

> Thanks for the confirmation.
>  I am going to try some customizations on my side.

**[2026-05-11 04:50:53] admin/Pearl**

> This is what I could come up with so far:
>  [Image]

**[2026-05-11 04:51:04] admin/Pearl**

> Does it look good?
>  Can you check on your side please?

**[2026-05-11 05:06:48] user/reiko inoue**

> [Image] サイト名とアイコンは被っております

**[2026-05-11 05:09:56] admin/Pearl**

> Ok, this needs more advanced customization and set up.
>  I need more time to find the correct position.
>  I know this has taken long already and I hope I can come up with the perfect position soon.

**[2026-05-11 05:10:29] user/reiko inoue**

> 基本的に３つのアイコンを並べるのは難しそうですよね？

**[2026-05-11 05:10:46] admin/Pearl**

> Yes, correct

**[2026-05-11 05:12:28] user/reiko inoue**

> 人型アカウントの配置をどこか別の場所に変更すれば、ウィッシュリストとカートアイコンの２つを配置できますか？

**[2026-05-11 05:14:13] admin/Pearl**

> Yes, that would work

**[2026-05-11 05:15:30] user/reiko inoue**

> ではヒト型アイコンの配置作業をしてみます。このチャットはこのままの方が良いですか？ それとも一度閉じた方が良いですか？

**[2026-05-11 05:16:41] admin/Pearl**

> Thank you.
>  I will leave the chat open for you.

**[2026-05-11 05:16:59] user/reiko inoue**

> かしこまりました

**[2026-05-11 05:17:16] admin/Pearl**

> 🙏💙

**[2026-05-11 08:29:06] admin/Pearl [note]**

> .account-popover

**[2026-05-11 08:56:34] admin/Pearl**

> Hi there,
>  It's Pearl from Notify! Customer Care Team
> 
>  Great news! I found a solution for the header icon overlap issue on mobile 🎉
> 
>  By adjusting the column spacing in the header, all three icons (account, wishlist heart, and cart) now sit nicely without overlapping the store name.
>  [Image]
> 
>  No need to move the account icon elsewhere — everything fits as it should now! 😊
> 
>  Could you take a look and let me know if you're happy with how it appears on your end?
> 
>  Also, if you're satisfied with the result, do you think you could spare a moment to leave us a little review?💙 Here's the link: ﻿​﻿﻿​﻿Notify me! | Review Link It's like a virtual high-five that keeps our team going! 🙌
> 
>  Thank you for your patience throughout this process — it was a pleasure working on this for you!

**[2026-05-11 12:26:57] user/reiko inoue**

> [Image] ショップ名を２段にしていただいたのですね。 ヒト型アイコンを削除してスペースを空けましたので ショップ名は１段が良いので元に戻していただきたいのですが可能でしょうか？

**[2026-05-11 12:34:03] bot/Luna**

> 対応していた担当者は現在利用できません。
> 
>  メッセージは受け取っており、担当者がオンラインに戻り次第対応いたします。 ​
>  よろしければ、今のうちに関連する詳細を追加していただくと、より早く解決できます。

**[2026-05-11 12:34:26] user/reiko inoue**

> 私は待てます

**[2026-05-11 12:34:27] bot/Luna**

> 了解しました！できるだけ早くこちらで返信いたします。 ​ お待ちいただきありがとうございます。🙌🏻

**[2026-05-11 12:34:27] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-05-11 12:49:14] user/reiko inoue**

> [Image] あと、確認なのですが、トップページを開いたときに、サイトの名前がすぐに表示されなくなってしまっています。 すぐにサイト名が表示されるように元に戻せますか？

**[2026-05-12 02:06:21] user/reiko inoue**

> こんにちは！ ヘッダーのサイト名が表示されない件について確認しましたが、これはHorizonテーマのデフォルト設定で hide_logo_on_home_page: true（ホームページでロゴを非表示）が原因でした。 これはテーマの初期設定であり、NotifyのPearlさんの作業とは無関係でした。大変失礼しました。 ​

**[2026-05-12 02:19:00] admin/Pearl**

> Hi there,
>  Thanks for your patience while I was out of office :)

**[2026-05-12 02:21:10] admin/Pearl**

> Sure, I reverted the change so the header wont appear in two line as to keep the icons in a good position.
> 
>  As you kindly mentioned, header not displaying on home page is coming from the theme and is not caused by Notify.

**[2026-05-12 02:29:43] user/reiko inoue**

> [Image] [Image] １段を２段に変更していただきましてありがとうございます！とても見栄えが良くなりました！
>  あと１点お願いがございます。当サイトの商品数が少ないため、お気に入りアイコンと検索窓の位置を交換できますでしょうか？
>  ①②③④ 　↓ ③②①④

**[2026-05-12 02:33:59] admin/Pearl**

> Thanks for your response. Glad that you like it. About the access Wishlist button position, I can only control our widget's position. I can put it next to other icons but I can not make the icons from your theme to swap. Does that make sense?

**[2026-05-12 02:47:45] admin/Pearl**

> Are we still connected?

**[2026-05-12 03:50:00] user/reiko inoue**

> [Image] ハートアイコンを右側に追加していただいた時に、 スペースを確保するために 私の方で、人型アイコン(ログイン)を削除しました。
>  この右側にカートとハートがあり、左側に検索アイコンがある状態が理想ですがいかがでしょうか？

**[2026-05-12 03:51:22] user/reiko inoue**

> [Image] この時です

**[2026-05-12 03:53:39] admin/Pearl**

> Yes, I can do that but first, you need to make sure the search icon is placed on the left. I can not make them swap. If I try to add the Wishlist on the right, it will be added as the third icon to that side, until you move the search icon to the left.

**[2026-05-12 04:28:25] user/reiko inoue**

> [Image] [Image] [Image] [Image] すみません。 どのような状態になるのかが理解できないのです。 初期の設定は左に検索アイコンがあります。その状態に戻せますか？ １．【初期】①検索アイコン②サイト名③人型アイコン④カートアイコン ２．途中までPearlさんが以下の順番でウィッシュリストを追加しました。 ①検索アイコン②サイト名③ウィッシュリスト④人型アイコン ⑤カートアイコン ↓ そこで、私が④人型アイコンを削除✖してスペースを空けました ↓ ↓３．その間にPearlさんの方でタイトル２段に変更と ↓　　以下の順番で変更がありました ↓　　①サイト名２段②検索アイコン③カートアイコン ↓ ４．【現在】①ウィッシュリスト②サイト名③検索アイコン④カートアイコン
>  【希望】①検索アイコン②サイト名③ウィッシュリスト④カートアイコン

**[2026-05-12 04:31:17] admin/Pearl**

> The search icon was on the left when you had the account icon on the header. Since you removed the account icon, the search icon was placed on the right to balance things out. I would like to gently and throughly note that the change I apply to our Wishlist icon is solely related to that and I have no control over arranging the other icons positions. That should be applied through your theme settings.

**[2026-05-12 04:32:15] user/reiko inoue**

> どうするべき？

**[2026-05-12 04:32:37] user/reiko inoue**

> こまりました

**[2026-05-12 04:33:11] admin/Pearl**

> I can understand the confusion and possible frustration here.
>  Let me try as best as I can please.

**[2026-05-12 04:33:48] admin/Pearl**

> Could you check the theme settings and see if its possible to manually adjust the search icon position?
> 
>  If you like, I can send you a collaborator access request and check.

**[2026-05-12 04:34:25] user/reiko inoue**

> わかりません

**[2026-05-12 04:34:43] user/reiko inoue**

> なぜ勝手に２段に変更したの

**[2026-05-12 04:35:03] user/reiko inoue**

> 検索窓は最初は左にあった

**[2026-05-12 04:39:38] admin/Pearl**

> I did not :)
>  The search box was originally on the left.
>  Account and cart icon on the right.
> 
>  You wanted the float access button removed.
>  I explained that removing it will prevent customers from accessing their favorite list so I suggested the icon in the header.
> 
>  Now, I had to add it somewhere next to those icons.
>  There were already 4 of them.
>  So, whether I placed it on the left or right, there would be 3 icons next to each other on one side which caused the icon too close to the header.
> 
>  That is where you suggested removing the account icon.
>  When you removed that, the search icon moved from left to right to balance things out.
>  My change did not make this happen.
>  It happened as the result of the account icon being removed.

**[2026-05-12 04:40:58] user/reiko inoue**

> 今検索アイコンは右になってしまっている

**[2026-05-12 04:41:13] user/reiko inoue**

> 左に戻してください

**[2026-05-12 04:41:50] user/reiko inoue**

> 別の人に代わってください

**[2026-05-12 04:44:39] admin/Pearl**

> I am going to remove our icon all together :)
>  When that is done, no code will run from our side.
>  We can check whether the search icon will go back to the left or not.
>  If it does not, our app and my changes are not causing this.

**[2026-05-12 04:44:46] admin/Pearl**

> Does that make sense?

**[2026-05-12 04:47:30] user/reiko inoue**

> ウィッシュリストを削除したら意味がありません。
>  なぜカートアイコンだけは順番が変わらないのですか？

**[2026-05-12 04:48:45] user/reiko inoue**

> 最初のデフォルトの設定では、検索アイコンが左にあったのはあなたも確認してますよね？

**[2026-05-12 04:50:45] admin/Pearl**

> Yes, it was on the left until the account icon got removed by you. I understand that you want the search icon on the left and I want to help you get the appearance that you want.
> 
>  But I can not do that for icons that are not coming from our app.
>  What I can suggest is sending you a collaborator access request to be able to check this from the settings which I do not have access to it now.
> 
>  Collab will help me find a possible way.

**[2026-05-12 04:51:43] user/reiko inoue**

> では人型のアイコンを元に戻します

**[2026-05-12 04:55:05] admin/Pearl**

> Ok, thank you

**[2026-05-12 04:57:08] user/reiko inoue**

> [Image]

**[2026-05-12 04:57:13] user/reiko inoue**

> 戻しました

**[2026-05-12 04:58:06] admin/Pearl**

> Yes, thanks.
>  As you can see, when you reverted your change, search icon went back to how it was originally (which is on the left).
> 
>  Let me make sure our widget is placed correctly then :)

**[2026-05-12 05:06:16] admin/Pearl [note]**

> @media (max-width: 989px) {
>  header-actions .nm-wishlist-inline-access-button {
>  display: none;
>  }
>  }
> 
>  @media (min-width: 990px) {
>  .header__column.header__column--left .nm-wishlist-inline-access-button {
>  display: none;
>  }
>  }

**[2026-05-12 05:27:07] admin/Pearl**

> Thanks for waiting.
>  How does it look now?
>  [Image]

**[2026-05-12 05:28:36] user/reiko inoue**

> 最高です！！ありがとうございます！どのように設定したらこれができたんですか？

**[2026-05-12 05:29:35] admin/Pearl**

> Happy to hear that!
>  After you kindly reverted the change, I applied some customization styles to make it work and adjust the position :)

**[2026-05-12 05:29:42] admin/Pearl**

> Any thing else I can do to help?

**[2026-05-12 05:30:21] user/reiko inoue**

> だいじょうぶです！お手数をおかけしましたが感謝しています。ありがとうございました

**[2026-05-12 05:30:46] admin/Pearl**

> Aw, you are most welcome :)
>  Always a pleasure to assist you

**[2026-05-12 05:32:11] user/reiko inoue**

> Pearlさん長い時間本当にありがとうございました！それでは良い一日をお過ごしください。失礼いたします。

**[2026-05-12 05:32:31] admin/Pearl**

> You too, dear

**[2026-05-12 05:33:57] admin/Pearl**

> Also, I never properly cashed in on that favor I asked earlier 👀 — would you be up for leaving a quick review when you get a sec?
> 
>  No essays needed, just a few words (and maybe my name 🙈)!

**[2026-05-12 05:34:30] admin/Pearl**

> You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-12 05:34:34] user/reiko inoue**

> はいもちろん！

**[2026-05-12 05:34:53] admin/Pearl**

> Thank you so much!

**[2026-05-12 05:37:09] admin/Pearl**

> I’d love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-12 06:10:15] user/reiko inoue**

> 公開できたと思います♪

**[2026-05-12 06:10:41] admin/Pearl**

> You just made my day :)
>  Hope it was a 5 star✨

**[2026-05-12 06:10:54] admin/Pearl**

> Feel free to reach out any time.
>  Have a lovely day!

**[2026-05-12 06:12:01] user/reiko inoue**

> もちろん☆５です♪ 本当にありがとうございました！Pearlさんも素敵な一日をお過ごしください

**[2026-05-12 06:12:15] user/reiko inoue**

> またどうぞよろしくお願いいたします

**[2026-05-12 06:12:38] admin/Pearl**

> My absolute pleasure😍
>  Thanks for being the best

**[2026-05-12 06:12:47] admin/Pearl**

> [GIF]

**[2026-05-12 06:13:10] user/reiko inoue [open]**

> 🥰

**[2026-05-12 06:16:43] bot/Luna**

> Pearlを評価してくださいませんか？今後の業務の参考にいたします：

**[2026-05-12 06:16:43] bot/Luna**

> [Conversation Rating Request]

**[2026-05-12 06:23:59] user/reiko inoue [open]**

> [Image] Pearlさん、今確認できた点がありました、、 スクロールして元に戻すとサイト名が２つ表示され、 カートが消えてしまっておりました。
>  全く急いでおりませんし、改善できればありがたいです

**[2026-05-12 06:24:33] admin/Pearl**

> Sure, checking now

**[2026-05-12 06:24:43] user/reiko inoue**

> 私の方でできることがあれば教えてください

**[2026-05-12 06:28:39] admin/Pearl**

> Thanks for waiting.
>  Is this what you are referring to?
>  [Attachment: "Screen Recording 2026-05-12 at 9.58.10 AM.mov"]

**[2026-05-12 06:33:23] user/reiko inoue**

> スマホからみた動画をおくりますね。

**[2026-05-12 06:35:35] user/reiko inoue**

> [Attachment: "ビデオ.mov"]

**[2026-05-12 06:40:43] admin/Pearl**

> Thanks a bunch.
>  May I ask if you changed the wording on the header?
>  I think this is related to the fact that how the header title works on scroll.
>  Like the one you previously mentioned. It hides on home page

**[2026-05-12 06:41:10] user/reiko inoue**

> a!

**[2026-05-12 06:43:51] user/reiko inoue**

> あ！先ほどまではHEADDY scalp&amp;facecareでしたが、 サイト名が長くてアイコンに被らないように HEADDY BEAUTYへ、Pearlさんが作業して下さっている時に変更しました。

**[2026-05-12 06:45:44] admin/Pearl**

> Yes, it seems like the previous or a duplicate one still appears for a second before it hides and only the correct one remains

**[2026-05-12 06:51:03] user/reiko inoue**

> なるほどです。ではHEADDY scalp&amp;facecareに戻せばよいという事ですよね？

**[2026-05-12 06:52:36] admin/Pearl**

> You can try that and we can check to make sure Wishlist is showing correctly again.
> 
>  For now, here is the issue. There are two of the same title with a minor different in their class:
>  [Image]

**[2026-05-12 06:55:28] user/reiko inoue**

> わかりました、ありがとうございます。 確認してみます！いまから席を外してしまうので、５時間後にご連絡できますので、営業時間外になってしまうと思いますので、すみませんがまた明日お願いいたします！

**[2026-05-12 06:59:36] admin/Pearl**

> You are very welcome.
>  I see. No worries. We can continue when I am back at office or if you like, you are always welcome to open a new conversation and continue with a new agent.

**[2026-05-12 06:59:50] admin/Pearl**

> We are always happy to help.
>  Hope to see you soon!

**[2026-05-12 15:06:15] user/reiko inoue**

> [Image] [Image] こんにちは！
>  サイト名を元の表記に変更しました。 HEADDY BEAUTY ↓ HEADDY scalp &amp; face care

**[2026-05-12 15:07:09] user/reiko inoue**

> ちなみに、私はエンジニアではないので、CSSなどのコードは編集できません

**[2026-05-12 15:11:24] user/reiko inoue**

> [Attachment: "ScreenRecording_05-13-2026 00-07-43_1.mp4"]
>  今の状態を動画で送ります。 ​

**[2026-05-12 15:13:20] bot/Luna**

> 対応していた担当者は現在利用できません。
> 
>  メッセージは受け取っており、担当者がオンラインに戻り次第対応いたします。 ​
>  よろしければ、今のうちに関連する詳細を追加していただくと、より早く解決できます。

**[2026-05-13 03:20:49] admin/Pearl**

> Hi there,
>  Thank you so much for your patience while I was out of office.
> 
>  I checked the screen record and inspected the elements.
>  As previously mentioned, there are two header classes:
>  [Image]
>  The one that has inverse at the end of its class is set to display: none with CSS. When you hide an element with this code, it takes a second for the change to happen. That is why you see the double text for a second when scrolling.
> 
>  I understand that you can not edit codes yourself but since this is in your theme code settings, we do not have access nor permission to apply changes to it.
> 
>  Can you consider reaching out to your theme developer to review the issue please?

**[2026-05-13 06:29:24] user/reiko inoue**

> ありがとうございます！透明ヘッダーをOFFにしたことで改善しました！

**[2026-05-13 06:29:58] admin/Pearl**

> Oh, yay :)
>  Glad to hear that.

**[2026-05-13 06:31:43] user/reiko inoue**

> よかったですありがとう！ あと、カスライドしないとカートが見えなくなっているのですが、これはどうすればよいでしょうか？

**[2026-05-13 06:32:33] user/reiko inoue**

> 間違えたので再送します
>  よかったですありがとう！ あと、左にスライドしないとカートが見えなくなっているのですが、これはどうすればよいでしょうか？ ​

**[2026-05-13 06:32:34] admin/Pearl**

> Any time!
>  Let me test some thing about that please.

**[2026-05-13 06:33:52] user/reiko inoue**

> はいもちろん！

**[2026-05-13 06:33:58] admin/Pearl [note]**

> @media (max-width: 749px) {
>  .header__columns {
>  grid-template-columns: auto auto 1fr auto auto !important;
>  column-gap: 4px !important;
>  }
>  .header__columns header-actions {
>  margin-inline-start: 0 !important;
>  justify-self: end !important;
>  }
>  .header__column--center,
>  [data-testid="header-top-center"] {
>  min-width: 0 !important;
>  overflow: hidden !important;
>  }
>  .header-logo__image-container--original {
>  display: inline-block !important;
>  max-width: 100% !important;
>  overflow: hidden !important;
>  text-overflow: ellipsis !important;
>  white-space: nowrap !important;
>  }
>  }

**[2026-05-13 06:37:40] admin/Pearl**

> Ok, I applied a little change.
>  It will resolve the issue with the cart moving to the left upon scrolling.
>  Although the account icon will not go into the header, it will sit close to it.
> 
>  Is this ok?
>  [Image]

**[2026-05-13 06:43:15] user/reiko inoue**

> [Image] ありがとう！名前が人型アイコンにかぶるのはどうしようもないことですよね？
>  解決方法としては、名前を短くして HEADDY scalp &amp; face care を HEADDY BEAUTY に変更すれば良いのかな？ と考えているのですがいかがでしょうか？

**[2026-05-13 06:45:44] admin/Pearl**

> Yes, either that or we can move the header to the left a bit:
>  [Image]

**[2026-05-13 06:51:21] user/reiko inoue**

> すごい！そんなこともできるのですね！
>  今回は、名前を短くすることで対応してみたいと思いますので、ヘッダーを左に移動はしなくて大丈夫です。 Pearlさん、度々対応してくれてありがとうございます！ また何かあればどうぞよろしくお願いいたします。

**[2026-05-13 06:52:38] admin/Pearl**

> All right, let's go with shortening the title.
>  Kindly do that on your side and if there is any thing else, let me know.
> 
>  It has been my absolute pleasure.
>  Wish you and your store continued success✨

**[2026-05-13 06:53:35] admin/Pearl [note]**

> @media (max-width: 768px) {
>  .header-logo {
>  justify-content: unset !important;
>  }
>  }

**[2026-05-13 06:54:07] user/reiko inoue**

> ありがとう♪そう言ってくれてうれしいです！頑張ります！ 今日も良い一日を過ごしてください♪

**[2026-05-13 06:55:26] admin/Pearl**

> [GIF]

**[2026-05-13 06:55:42] user/reiko inoue [open]**

> 😆

</details>
