---
conversation_id: "215474384645456"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474384645456?view=List"
shopify_domain: "more-than-milk.myshopify.com"
shopify_url: "https://more-than-milk.myshopify.com"
company_name: "More than Milk"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-20T22:29:44Z"
closed_at: "2026-05-20T23:26:42Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "New Zealand"
region_source: "company_country"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Grace"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Carley Bennett"
customer_email: "carley@morethanmilk.co.nz"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 439
seconds_from_start_to_review_ask: 2795
seconds_from_handoff_to_review_ask: 2794
seconds_from_first_reply_to_review_ask: 2356
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 36
customer_message_count: 9
admin_message_count_total: 30
note_count: 2
customer_word_count: 67
admin_word_count: 551
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2994
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474385915083"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474385915083?view=List"
review_rating: 5
review_posted_at: "2026-05-21T02:17:29Z"
seconds_from_ask_to_review: 10870
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474384645456 — More than Milk ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474384645456?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474385915083?view=List)  ·  🔗 [Visit Shopify store](https://more-than-milk.myshopify.com)

## Overview
- **Merchant:** Carley Bennett — `carley@morethanmilk.co.nz` (personal business email (likely the founder or a named employee))
- **Store:** more-than-milk.myshopify.com · 🌍 Auckland, Auckland, New Zealand
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** NZD
- **Store created on Shopify:** 2017-09-08

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-20 22:24:45 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 4

## Summary
Carley Bennett, a new merchant who just installed Notify Me, reached out and was proactively assisted by agent Grace. Grace confirmed the app widgets were correctly set up, suggested and implemented moving the wishlist button from the bottom-left corner to the header as a heart icon, and also removed the original bottom-left button at the merchant's request because it was being obscured by a discount toggle. The merchant was satisfied with all changes and left a review.

> "Yes please- my 15% off toggle covers it too so makes it look a bit messy"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-20 22:29:44 | +0s | — |
| Handed to human (Grace) | 2026-05-20 22:29:45 | +1s | +0s |
| First reply to customer | 2026-05-20 22:37:03 | +7m 19s | +7m 18s |
| Review requested by Grace | 2026-05-20 23:16:19 | +46m 35s | +46m 34s |
| Conversation closed | 2026-05-20 23:26:42 | +56m 58s | +56m 57s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-21 02:17:29 | +3h 47m | +3h 47m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button repositioning | The merchant agreed to have the wishlist access button moved from the bottom-left corner to the header as a heart icon. | yes |
| 2 | How-To / Setup | Remove bottom-left wishlist button | The merchant requested removal of the original bottom-left wishlist button as it was clashing with a 15% off toggle. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +46m 35s after conversation start (+46m 34s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-21 02:17:29 UTC
- **Time from ask to review publish:** +3h 1m
- **Time from conversation start to publish:** +3h 47m
- **Match method:** `ok`
- **Shop name on review:** More than Milk
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very easy to set up. Grace helped fix a few things on my website so it looked perfect. Highly recommend!

## Statistics
- **Messages:** 36 (9 customer, 30 admin)
- **Internal notes:** 2
- **Word count:** customer 67, admins 551
- **Total handling time (Intercom):** +49m 54s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (CJ, Grace)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful and timely assistance in setting up and adjusting product features, resulting in full resolution.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 36 messages</summary>

**[2026-05-20 22:29:44] user/Carley Bennett [source]**

> I just installed Notify Me

**[2026-05-20 22:29:45] admin/CJ [note]**

> shopify_domain: more-than-milk.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-20 22:37:03] admin/Grace**

> Hi Carley, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-20 22:48:56] admin/Grace**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
> 
> 
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-20 22:49:57] admin/Grace**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-20 22:52:33] user/Carley Bennett**

> Yes thank you for that- it probably would look better up the top.

**[2026-05-20 22:53:28] admin/Grace**

> Hi Carley (:
>  Grace here, Thanks for getting back to me

**[2026-05-20 22:53:47] admin/Grace**

> I'm on it!
>  Could you please kindly bear with me for a few minutes?

**[2026-05-20 22:53:52] admin/Grace**

> [GIF]

**[2026-05-20 22:54:19] user/Carley Bennett**

> 👍

**[2026-05-20 22:59:26] admin/Grace [note]**

> header__search

**[2026-05-20 23:01:23] admin/Grace**

> Thank you so much for kindly bearing with me
>  The changes have been applied
>  Tadaaa✨
>  [Image] Could you please kindly check it out and let me know if you like it?✨

**[2026-05-20 23:07:25] user/Carley Bennett**

> looks perfect thank you

**[2026-05-20 23:07:46] admin/Grace**

> You are very welcome,
>  I'm so glad you liked my suggestion Carley😍

**[2026-05-20 23:08:12] admin/Grace**

> Would you like me to remove the button at the bottom left now, since you have the access button in the header?

**[2026-05-20 23:09:39] user/Carley Bennett**

> Yes please- my 15% off toggle covers it too so makes it look a bit messy

**[2026-05-20 23:10:00] admin/Grace**

> I totally understand what you mean,
>  I'll take care of it for you right away (:

**[2026-05-20 23:10:07] admin/Grace**

> [GIF]

**[2026-05-20 23:11:08] admin/Grace**

> That should do the trick (:

**[2026-05-20 23:11:21] admin/Grace**

> Could you please check for me Carley? 😍

**[2026-05-20 23:14:57] user/Carley Bennett**

> amazing thanks so much

**[2026-05-20 23:15:17] admin/Grace**

> You are very welcome Carley it was my pleasure 😍

**[2026-05-20 23:15:21] admin/Grace**

> [GIF]

**[2026-05-20 23:15:28] admin/Grace**

> I'm always happy to help
>  is there anything else I can help you out with at the moment ?(:

**[2026-05-20 23:15:53] user/Carley Bennett**

> Thats it for now I think thank you 😊

**[2026-05-20 23:15:56] admin/Grace**

> Also, before you go would you mind doing me a quick favor? I promise it’ll only take three clicks! but it would help me out A LOT😅

**[2026-05-20 23:16:19] admin/Grace**

> if I managed to make your day a bit easier, can you consider giving me a quick 5 star review?✨🥹

**[2026-05-20 23:16:37] admin/Grace**

> Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here if you'd like: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-20 23:18:43] user/Carley Bennett**

> Thanks again and have a great day.

**[2026-05-20 23:20:10] admin/Grace**

> You are absolutely welcome Carley, (:
>  Please reach out anytime I would be happy to help 😍
> 
>  If it is not too much trouble,If you happen to leave a review can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈
> 
>  [GIF]

**[2026-05-20 23:21:15] user/Carley Bennett**

> oh sure I did it a minute ago.

**[2026-05-20 23:24:20] admin/Grace**

> You are a peach! 💛
>  You really made my day after a long shift .
>  Thank you so much for your good vibes and Great energy (:
>  I look forward to reading it 🥹

**[2026-05-20 23:24:36] admin/Grace**

> [GIF]

**[2026-05-20 23:26:41] admin/Grace**

> It sounds like you’re all set for now Carley, so I’ll close this ticket on my end.But no worries Any reply will reopen it right where we left off.
>  Wishing you an amazing day ahead and lots of success with your business✨
> 
>  [GIF]

**[2026-05-20 23:26:54] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-20 23:26:54] bot/Luna**

> [Conversation Rating Request]

</details>
