---
conversation_id: "215474398669716"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474398669716?view=List"
shopify_domain: "9du0cg-my.myshopify.com"
shopify_url: "https://9du0cg-my.myshopify.com"
company_name: "tanto.baby"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-21T19:38:44Z"
closed_at: "2026-05-22T16:54:36Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Sam"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Naoko Kuribayashi"
customer_email: "info@tantobaby.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 330
seconds_from_start_to_review_ask: 2647
seconds_from_handoff_to_review_ask: 2646
seconds_from_first_reply_to_review_ask: 2317
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 22
customer_message_count: 6
admin_message_count_total: 19
note_count: 1
customer_word_count: 60
admin_word_count: 363
count_reopens: 0
count_assignments: 2
handling_time_seconds: 4271
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474402284294"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474402284294"
review_rating: 5
review_posted_at: "2026-05-22T02:16:17Z"
seconds_from_ask_to_review: 21206
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474398669716 — tanto.baby ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474398669716?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474402284294)  ·  🔗 [Visit Shopify store](https://9du0cg-my.myshopify.com)

## Overview
- **Merchant:** Naoko Kuribayashi — `info@tantobaby.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** 9du0cg-my.myshopify.com · 🌍 Las Vegas, Nevada, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2025-05-28

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-21 19:35:48 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 2
- **Wishlist items count:** 1

## Summary
Naoko Kuribayashi had just installed the Notify Me app and was greeted by agent Sam who proactively reviewed her setup. Sam suggested moving the wishlist icon from the bottom left corner to the header as a heart icon, Naoko agreed, and Sam completed the change quickly. The merchant was satisfied with the result and agreed to leave a review.

> "Looks great"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-21 19:38:44 | +0s | — |
| Handed to human (Sam) | 2026-05-21 19:38:45 | +1s | +0s |
| First reply to customer | 2026-05-21 19:44:14 | +5m 30s | +5m 29s |
| Review requested by Sam | 2026-05-21 20:22:51 | +44m 7s | +44m 6s |
| Conversation closed | 2026-05-22 16:54:36 | +21h 15m | +21h 15m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-22 02:16:17 | +6h 37m | +6h 37m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist icon placement | The merchant asked Sam to move the wishlist access button to the header as a heart icon, following Sam's proactive suggestion. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +44m 7s after conversation start (+44m 6s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-22 02:16:17 UTC
- **Time from ask to review publish:** +5h 53m
- **Time from conversation start to publish:** +6h 37m
- **Match method:** `ok`
- **Shop name on review:** tanto.baby
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 22 (6 customer, 19 admin)
- **Internal notes:** 1
- **Word count:** customer 60, admins 363
- **Total handling time (Intercom):** +1h 11m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (CJ, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who helped customize the product feature, resulting in a resolved issue and enthusiastic customer sentiment.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 22 messages</summary>

**[2026-05-21 19:38:44] user/Naoko Kuribayashi [source]**

> I just installed Notify Me

**[2026-05-21 19:38:45] admin/CJ [note]**

> shopify_domain: 9du0cg-my.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-21 19:44:14] admin/Sam**

> Hi Naoko, ﻿​﻿
>  Welcome to Notify Me! This is Sam from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-21 19:46:01] admin/Sam**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image] Example
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-21 19:50:19] user/Naoko Kuribayashi**

> Hi Sam, thank you so much for your message, and I love your idea to move the wishlist icon to the header. Could you please help me to do that?

**[2026-05-21 19:51:17] admin/Sam**

> Thanks for getting back to me.
>  Absolutely! ✨
>  Please bear with me for a few minutes while I take care of it. I'll be back to check it with you shortly. 😊

**[2026-05-21 19:55:55] admin/Sam**

> Done! 🥳
>  [Image]

**[2026-05-21 19:56:02] admin/Sam**

> What do you think?
>  [Image]

**[2026-05-21 20:00:53] admin/Sam**

> Also, if you'd like, I can enable the “Notify Me” button on your pre-order products as well.😊
> 
>  Some customers may prefer to receive a back-in-stock notification instead of placing a pre-order immediately, so this option can provide them with more flexibility.

**[2026-05-21 20:14:22] admin/Sam**

> Are we still connected, dear Naoko?

**[2026-05-21 20:20:17] user/Naoko Kuribayashi**

> Thank you so much!

**[2026-05-21 20:20:19] user/Naoko Kuribayashi**

> Looks great

**[2026-05-21 20:20:46] admin/Sam**

> I'm happy to hear that. You're most welcome. 😊

**[2026-05-21 20:21:16] admin/Sam**

> If you need any other customization, I'll be happy to take care of it. All customizations are free of charge. 🌸

**[2026-05-21 20:21:58] user/Naoko Kuribayashi**

> Thanks. I'll try the current settings and let you know eventually if I find anything to customize

**[2026-05-21 20:22:51] admin/Sam**

> Sure. Take your time.
> 
>  Also, I was wondering...
>  Can I ask for a little favor if I managed to help? I’d love it if you could make my day by leaving us a review! 😍

**[2026-05-21 20:23:03] admin/Sam**

> You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏

**[2026-05-21 20:27:37] user/Naoko Kuribayashi**

> Of course!

**[2026-05-21 20:28:11] admin/Sam**

> You're a gem! 😍

**[2026-05-21 20:29:13] admin/Sam**

> Since Shopify takes a few days to publish reviews, I'd love to know when you submit it so I can keep in mind to read your feedback once it's published. 🥹🙏

**[2026-05-22 16:54:48] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-22 16:54:48] bot/Luna**

> [Conversation Rating Request]

</details>
