---
conversation_id: "215474261696858"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474261696858?view=List"
shopify_domain: "1khkja-0e.myshopify.com"
shopify_url: "https://1khkja-0e.myshopify.com"
company_name: "Tronyfi"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-11T19:48:33Z"
closed_at: "2026-05-11T20:36:22Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "KWT"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Stella"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Eslam Khalifa"
customer_email: "egyboss@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 303
seconds_to_first_admin_reply: 303
seconds_from_start_to_review_ask: 1448
seconds_from_handoff_to_review_ask: 1145
seconds_from_first_reply_to_review_ask: 1145
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 56
customer_message_count: 26
admin_message_count_total: 34
note_count: 1
customer_word_count: 192
admin_word_count: 262
count_reopens: 5
count_assignments: 3
handling_time_seconds: 2002
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474264952885"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474264952885?view=List"
review_rating: 5
review_posted_at: "2026-05-12T02:18:06Z"
seconds_from_ask_to_review: 21925
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474261696858 — Tronyfi ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474261696858?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474264952885?view=List)  ·  🔗 [Visit Shopify store](https://1khkja-0e.myshopify.com)

## Overview
- **Merchant:** Eslam Khalifa — `egyboss@gmail.com` (personal address on a free email provider)
- **Store:** 1khkja-0e.myshopify.com · 🌍 Kuwait City, Al Asimah, Kuwait
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** KWD
- **Store created on Shopify:** 2025-04-13
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2025-04-21 21:37:29 UTC
- **Install to conversation start:** 1 year before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 18
- **Wishlist items count:** 0

## Summary
Merchant Eslam Khalifa needed help correcting incorrect Arabic translations on the 'Notify Me' buttons in the low-stock widget, and also wanted to remove a side button from his store. Agent Stella made all the requested text changes directly and removed the unwanted side button. The merchant was very satisfied and agreed to leave a 5-star review.

> "thank you dear you make my day"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-11 19:48:33 | +0s | — |
| Handed to human (Stella) | 2026-05-11 19:53:36 | +5m 3s | +0s |
| First reply to customer | 2026-05-11 19:53:36 | +5m 3s | +0s |
| Review requested by Stella | 2026-05-11 20:12:41 | +24m 8s | +19m 5s |
| Conversation closed | 2026-05-11 20:36:22 | +47m 49s | +42m 46s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 02:18:06 | +6h 29m | +6h 24m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Arabic translation correction for Notify Me button | The merchant needed the Arabic translation on the low-stock 'Notify Me' button corrected to 'اخبرني عند توفر المنتج'. | yes |
| 2 | How-To / Setup | Second Arabic translation correction | The merchant needed a second 'Notify Me' button's Arabic translation corrected to 'اخطرني عندما يكون متاحاً'. | yes |
| 3 | How-To / Setup | Remove side button | The merchant wanted a side button removed from their store as it was unnecessary. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +24m 8s after conversation start (+19m 5s after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 02:18:06 UTC
- **Time from ask to review publish:** +6h 5m
- **Time from conversation start to publish:** +6h 29m
- **Match method:** `ok`
- **Shop name on review:** Tronyfi
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Nice app, great support. They helped me a lot.

## Statistics
- **Messages:** 56 (26 customer, 34 admin)
- **Internal notes:** 1
- **Word count:** customer 192, admins 262
- **Total handling time (Intercom):** +33m 22s
- **Reopens:** 5
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced negative product feedback due to incorrect Arabic translations but received high-quality, prompt assistance from the teammate, resulting in strong positive customer sentiment and full resolution.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Incorrect Arabic translations in the low-stock widget with no self-serve translation editing option apparent to the merchant

## Full transcript
<details>
<summary>Click to expand — 56 messages</summary>

**[2026-05-11 19:48:33] user/Eslam Khalifa [source]**

> I need advanced customization

**[2026-05-11 19:48:39] bot/Luna**

> Hi Eslam! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-11 19:48:49] user/Eslam Khalifa [open]**

> Low Stock

**[2026-05-11 19:48:50] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-11 19:49:58] user/Eslam Khalifa [open]**

> i need to change the translation of Notify Me button

**[2026-05-11 19:50:01] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-11 19:51:47] user/Eslam Khalifa [open]**

> when the product become out of stock there is Notify me button appear on the product page i need to change the Arabic translation because its wrong

**[2026-05-11 19:51:49] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-11 19:52:13] user/Eslam Khalifa [open]**

> no password

**[2026-05-11 19:52:16] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-11 19:52:16] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to egyboss@gmail.com.

**[2026-05-11 19:53:36] admin/Stella**

> Hi Eslam,
>  This is Stella here from the team. I hope you are doing well.
> 
>  I'm glad you reached out to us.

**[2026-05-11 19:56:51] admin/Stella**

> Could you please share the Arabic translation you want the low-stock widget to show so I can edit it for you?

**[2026-05-11 19:59:11] user/Eslam Khalifa**

> hi stella how are you

**[2026-05-11 20:00:55] user/Eslam Khalifa**

> inside the product page in any product become out of stock it appear 2 buttons one sold out and one notify me correct ?

**[2026-05-11 20:01:48] user/Eslam Khalifa**

> [Image] the yellow one is wrong for Arabic translation

**[2026-05-11 20:02:19] user/Eslam Khalifa**

> it has to be اخبرني عند توفر المنتج

**[2026-05-11 20:02:56] user/Eslam Khalifa**

> Notify Me is wrong in Arabic

**[2026-05-11 20:03:21] admin/Stella**

> I see! Thank you for the explnation!
>  I will edit it now.
>  [Image]

**[2026-05-11 20:03:43] user/Eslam Khalifa**

> please thank you so much

**[2026-05-11 20:04:19] admin/Stella**

> It's done! Could you please check it?

**[2026-05-11 20:04:50] user/Eslam Khalifa**

> [Image] and this "quick add" button is related to your app also ?

**[2026-05-11 20:05:15] admin/Stella**

> The quick add is not from our app.
>  It's most likely from your theme!

**[2026-05-11 20:05:50] admin/Stella**

> By the way, would you like me to move the notify me button a little bit up? :)
>  [Image]

**[2026-05-11 20:05:55] user/Eslam Khalifa**

> ok great its updated please one more thing

**[2026-05-11 20:06:19] user/Eslam Khalifa**

> [Image] the yellow button is also wrong

**[2026-05-11 20:07:07] user/Eslam Khalifa**

> it should be اخطرني عندما يكون متاحاً

**[2026-05-11 20:07:15] admin/Stella**

> Got it! I will change that as well.

**[2026-05-11 20:07:52] user/Eslam Khalifa**

> perfect thank you for your help

**[2026-05-11 20:08:22] admin/Stella**

> It's done!

**[2026-05-11 20:08:28] admin/Stella**

> It was my pleasure! 😊

**[2026-05-11 20:08:58] user/Eslam Khalifa**

> [Image] i need to remove this side button can you tell me how because no need to be there

**[2026-05-11 20:09:24] admin/Stella**

> oh, don't worry about it. I will remove it now!

**[2026-05-11 20:09:51] user/Eslam Khalifa**

> oooh thank you i really appreciate it

**[2026-05-11 20:10:00] admin/Stella**

> It's done! 😊

**[2026-05-11 20:10:52] user/Eslam Khalifa**

> thank you dear you make my day

**[2026-05-11 20:11:03] user/Eslam Khalifa**

> 🫡

**[2026-05-11 20:11:12] admin/Stella**

> Aw, glad to hear that! It was my pleasure! 😀

**[2026-05-11 20:11:23] admin/Stella**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-11 20:11:48] user/Eslam Khalifa**

> rating

**[2026-05-11 20:12:41] admin/Stella**

> Yes, please :)
>  Would you mind writing a review for us? ​﻿﻿It will only take 2 tics.
> 
>  If you'd like, you can use this link: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​

**[2026-05-11 20:16:30] admin/Stella**

> [Image]

**[2026-05-11 20:30:40] user/Eslam Khalifa**

> Sure My pleasure

**[2026-05-11 20:31:31] admin/Stella**

> You are a peach! 🩷
>  Thank you so much for your kindness (:
>  I look forward to reading it 🥹

**[2026-05-11 20:32:49] user/Eslam Khalifa**

> Done

**[2026-05-11 20:33:29] user/Eslam Khalifa**

> 🙏

**[2026-05-11 20:33:37] admin/Stella**

> Thank you sooo much!
>  Is it a 5 star? 🙈

**[2026-05-11 20:34:35] user/Eslam Khalifa**

> you deserve it

**[2026-05-11 20:34:48] admin/Stella [note]**

> awww habibiiiii

**[2026-05-11 20:35:09] admin/Stella**

> Aw, thank you so much! You're the best! 🫶

**[2026-05-11 20:35:27] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!

**[2026-05-11 20:35:34] admin/Stella**

> Have a great day ahead! 🌟

**[2026-05-11 20:35:48] bot/Luna**

> Help Stella understand how they’re doing:

**[2026-05-11 20:35:48] bot/Luna**

> [Conversation Rating Request]

**[2026-05-11 20:36:01] user/Eslam Khalifa [open]**

> thank you have a good time

**[2026-05-11 20:36:17] admin/Stella**

> [Image]

</details>
