---
conversation_id: "215474138929717"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474138929717?view=List"
shopify_domain: "rabitat-opl.myshopify.com"
shopify_url: "https://rabitat-opl.myshopify.com"
company_name: "rabitat.com"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-01T09:19:49Z"
closed_at: "2026-05-01T21:41:18Z"
state: "closed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7549323"
assignee_name: "Harry"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Mo Ramez", "Nilou"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Sumit Suneja"
customer_email: "help@rabitat.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "help"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 61
seconds_from_start_to_review_ask: 3972
seconds_from_handoff_to_review_ask: 3971
seconds_from_first_reply_to_review_ask: 3911
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 112
customer_message_count: 56
admin_message_count_total: 63
note_count: 2
customer_word_count: 362
admin_word_count: 1006
count_reopens: 0
count_assignments: 4
handling_time_seconds: 8575
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474144762582"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474144762582?view=List"
review_rating: 5
review_posted_at: "2026-05-01T18:18:36Z"
seconds_from_ask_to_review: 28355
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474138929717 — rabitat.com ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474138929717?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474144762582?view=List)  ·  🔗 [Visit Shopify store](https://rabitat-opl.myshopify.com)

## Overview
- **Merchant:** Sumit Suneja — `help@rabitat.com` (team mailbox (`help@…` — a shared inbox, not a single person))
- **Store:** rabitat-opl.myshopify.com · 🌍 Delhi, National Capital Territory of Delhi, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Plus
- **Currency:** INR
- **Store created on Shopify:** 2018-07-24
- **Public review score (StoreLeads):** 5.0 (2 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2025-09-18 11:19:01 UTC
- **Install to conversation start:** 7 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1119

## Summary
Merchant Sumit Suneja installed the Notify Me app on two Shopify stores and needed help configuring button visibility on collection pages, homepages, and PDPs. Agent Nilou resolved multiple setup issues including enabling buttons on collection/homepage, setting India as default SMS country, hiding duplicate buttons, hiding the add-to-cart button when Notify Me is available, and replicating customizations to the second store. All issues were resolved proactively and the merchant was satisfied.

> "lets fix this so that I am going to install this app in another store"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-01 09:19:49 | +0s | — |
| Handed to human (Harry) | 2026-05-01 09:19:50 | +1s | +0s |
| First reply to customer | 2026-05-01 09:20:50 | +1m 1s | +1m 0s |
| Review requested by Nilou | 2026-05-01 10:26:01 | +1h 6m | +1h 6m |
| Conversation closed | 2026-05-01 21:41:18 | +12h 21m | +12h 21m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-01 18:18:36 | +8h 58m | +8h 58m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Button not showing on collections | Merchant asked why the Notify Me button was not appearing on collection pages. | yes |
| 2 | How-To / Setup | Country code removal / default region | Merchant requested removal of country code selector and asked to set India as the default SMS country. | yes |
| 3 | How-To / Setup | Button not showing on homepage | Merchant reported that the homepage was showing 'Sold Out' instead of the Notify Me button. | yes |
| 4 | How-To / Setup | Second store configuration | Merchant asked for the same Notify Me setup (collections, homepage, popup style) to be applied to a second store. | yes |
| 5 | Technical Bug | Duplicate Notify Me button on PDP | Merchant reported two Notify Me buttons appearing on the product detail page of the second store. | yes |
| 6 | Technical Bug | Add to Cart button not hiding when Notify Me present | Merchant asked to hide the Add to Cart button when the Notify Me button is available to avoid a weird double-button appearance. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 6m after conversation start (+1h 6m after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-01 18:18:36 UTC
- **Time from ask to review publish:** +7h 52m
- **Time from conversation start to publish:** +8h 58m
- **Match method:** `ok`
- **Shop name on review:** rabitat.com
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 112 (56 customer, 63 admin)
- **Internal notes:** 2
- **Word count:** customer 362, admins 1006
- **Total handling time (Intercom):** +2h 22m
- **Reopens:** 0
- **Assignments:** 4

## People involved
- **Agents who worked on it:** 3 (Harry, Mo Ramez, Nilou)
- **Primary assignee:** Harry
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer experienced initial issues with the Notify Me button visibility and positioning, which the teammate efficiently resolved through backend adjustments and customization. The customer showed persistence in requesting fixes, and the teammate provided high-quality, timely support leading to confirmed resolutions.

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Collection page and homepage button display disabled by default with no self-serve toggle visible to merchant
- Duplicate Notify Me button appearing on PDP due to incorrect CSS selector
- Add to Cart button not automatically hidden when Notify Me button is active on collection/page templates

## Full transcript
<details>
<summary>Click to expand — 112 messages</summary>

**[2026-05-01 09:19:49] user/Sumit Suneja [source]**

> I just installed Notify Me

**[2026-05-01 09:19:50] admin/Mo Ramez [note]**

> shopify_domain: rabitat-opl.myshopify.com
> app_embed_is_activated: False
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-01 09:20:50] admin/Nilou**

> Hi Sumit, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-01 09:22:06] admin/Nilou**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop. ​
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-01 09:33:22] user/Sumit Suneja**

> but not showing on collections

**[2026-05-01 09:33:38] admin/Nilou**

> Let me check please

**[2026-05-01 09:36:08] admin/Nilou**

> The button is currently disabled for collection pages
>  [Image] But if you're interested in this feature I'd be happy to enable it for your from the backend as a small welcome gift ^-^ Would you like that?

**[2026-05-01 09:37:49] user/Sumit Suneja**

> yes

**[2026-05-01 09:37:56] user/Sumit Suneja**

> please make it live for collection

**[2026-05-01 09:38:40] admin/Nilou**

> Of course! I'll be happy to
>  [GIF]

**[2026-05-01 09:38:52] user/Sumit Suneja**

> great

**[2026-05-01 09:40:19] admin/Nilou**

> ✅Done It's enabled now

**[2026-05-01 09:45:04] admin/Nilou**

> Is all to your liking at the moment?

**[2026-05-01 09:45:47] user/Sumit Suneja**

> [Image] please check position is not correct

**[2026-05-01 09:46:11] user/Sumit Suneja**

> Also I dont wnat to show country code. As we are dealing in India only.

**[2026-05-01 09:46:14] admin/Nilou**

> Of course! Would you please share the link?

**[2026-05-01 09:46:26] user/Sumit Suneja**

> https://www.rabitat.com/collections/all-products-nector

**[2026-05-01 09:46:28] user/Sumit Suneja**

> Hi ,
>  Thank you for reaching out to us. Please allow us sometime to check the status &amp; update you soon ​
>  Thanks &amp; Regards,
>  Ritika Damani

**[2026-05-01 09:46:44] admin/Nilou**

> I can set your default SMS ip to India, does that sound good?

**[2026-05-01 09:46:56] user/Sumit Suneja**

> lets fix this so that I am going to install this app in another store

**[2026-05-01 09:47:18] user/Sumit Suneja**

> Yes make it default for India

**[2026-05-01 09:48:07] admin/Nilou**

> Absolutely! I'm working on the fox now

**[2026-05-01 09:50:22] user/Sumit Suneja**

> thanks

**[2026-05-01 09:55:06] admin/Nilou**

> This should take about 10 minutes

**[2026-05-01 10:03:03] user/Sumit Suneja**

> ok

**[2026-05-01 10:10:42] admin/Nilou**

> Would you check it now please?

**[2026-05-01 10:19:19] user/Sumit Suneja**

> looks good

**[2026-05-01 10:19:22] user/Sumit Suneja**

> thanks Nilou

**[2026-05-01 10:19:45] admin/Nilou**

> My pleasure! I also had a small suggestion for you

**[2026-05-01 10:20:24] user/Sumit Suneja**

> please tell me

**[2026-05-01 10:20:59] admin/Nilou**

> While I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?

**[2026-05-01 10:21:54] admin/Nilou**

> It would take only a minute to add it Would you like me to proceed? ^-^

**[2026-05-01 10:22:28] user/Sumit Suneja**

> Yes sure

**[2026-05-01 10:22:30] user/Sumit Suneja**

> go ahead

**[2026-05-01 10:22:48] admin/Nilou**

> Awesome! All done✅

**[2026-05-01 10:22:56] admin/Nilou**

> Also, if nothing else for now, can I ask for a little favor?
>  I promise it'll just take less than a minute of your time.

**[2026-05-01 10:24:59] user/Sumit Suneja**

> thanks

**[2026-05-01 10:25:24] admin/Nilou**

> You're most welcome! Happy to help!

**[2026-05-01 10:25:38] admin/Nilou**

> May I also ask for a tiny favor?🫣

**[2026-05-01 10:26:01] admin/Nilou**

> If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-01 10:52:24] user/Sumit Suneja**

> Hi

**[2026-05-01 10:52:31] user/Sumit Suneja**

> there is another issue

**[2026-05-01 10:52:38] user/Sumit Suneja**

> working fine on collections and pdps

**[2026-05-01 10:52:50] user/Sumit Suneja**

> but on homepage its showng sold out and not notify me

**[2026-05-01 10:52:51] user/Sumit Suneja**

> https://www.rabitat.com/

**[2026-05-01 10:54:37] admin/Nilou**

> Hi there, The homepage is disabled at the moment Here's where you can check it on the panel: The collection page has been enabled from the backend.
>  [Attachment: "Animation.gif"]

**[2026-05-01 10:56:00] admin/Nilou**

> Since it's important for you to display the button on all pages, I could also enable the homepage for you from the backend on this store only. Would you like me to proceed with that?

**[2026-05-01 11:12:07] user/Sumit Suneja**

> yes go ahead

**[2026-05-01 11:12:32] admin/Nilou**

> Got it, On it

**[2026-05-01 11:12:49] admin/Nilou**

> In the meantime, if it's not too much trouble, I would absolutely be grateful if you could consider the favor I asked before; These reviews have a huge impact on our business, and this would mean the world! 🥹 ​
>  You can leave a review on Shopify in seconds via the link below: ​Notify me! | Review Link

**[2026-05-01 11:15:27] user/Sumit Suneja**

> review done

**[2026-05-01 11:17:29] admin/Nilou**

> Thank you so much! I really appreciate that

**[2026-05-01 11:18:15] admin/Nilou**

> The homepage Notify me is also enabled now Checking it on the homepage now

**[2026-05-01 11:21:23] user/Sumit Suneja**

> looks good

**[2026-05-01 11:21:25] user/Sumit Suneja**

> thank you

**[2026-05-01 11:21:27] user/Sumit Suneja**

> Nilou

**[2026-05-01 11:22:10] user/Sumit Suneja**

> I have installed the app in my another store but the form fields are different on that store. Showing name and number.

**[2026-05-01 11:22:40] user/Sumit Suneja**

> http://headwaymade.myshopify.com/ this is the store, can you please help me on that store

**[2026-05-01 11:22:52] admin/Nilou**

> Awesome, you're most welcome

**[2026-05-01 11:22:58] admin/Nilou**

> Yes, for sure! On it

**[2026-05-01 11:23:00] user/Sumit Suneja**

> also notify button is not showing on collections and homepage in that store

**[2026-05-01 11:24:37] admin/Nilou**

> Let me set that up for you as well!😉
>  [GIF]

**[2026-05-01 11:25:08] user/Sumit Suneja**

> great

**[2026-05-01 11:25:28] user/Sumit Suneja**

> I want same popup on that store too. Like we are showing in this store

**[2026-05-01 11:26:02] admin/Nilou**

> I'll add all the adjustments we made here for you on the other domain

**[2026-05-01 11:26:15] user/Sumit Suneja**

> great

**[2026-05-01 11:26:17] user/Sumit Suneja**

> thanks

**[2026-05-01 11:26:29] admin/Nilou**

> [GIF]

**[2026-05-01 11:29:30] admin/Nilou**

> Collection page and Homepage is enabled on the headway store✅ Confirmation style added ✅

**[2026-05-01 11:30:37] admin/Nilou**

> Is all to your liking now there as well?

**[2026-05-01 11:31:06] user/Sumit Suneja**

> in pdp it shows 2 notify me button

**[2026-05-01 11:31:06] user/Sumit Suneja**

> https://headway.rabitat.com/products/hyde?variant=46420642496701

**[2026-05-01 11:31:13] user/Sumit Suneja**

> can you please remove red one

**[2026-05-01 11:31:56] user/Sumit Suneja**

> [Image] also on homepage it shows like this. Can we do somthing to hide another button when notify me button is available

**[2026-05-01 11:32:21] admin/Nilou**

> Yes, on it

**[2026-05-01 11:39:05] admin/Nilou**

> The red duplicate Notify me button is now hidden✅

**[2026-05-01 11:39:26] user/Sumit Suneja**

> please check homepage

**[2026-05-01 11:39:34] user/Sumit Suneja**

> we need to remove extra button

**[2026-05-01 11:39:38] user/Sumit Suneja**

> looks weird on live site

**[2026-05-01 11:40:42] admin/Nilou**

> Could you share the link please? I only see this on homepage:
>  [Image]

**[2026-05-01 11:41:22] user/Sumit Suneja**

> ohh sorry

**[2026-05-01 11:41:29] user/Sumit Suneja**

> check in collection: https://headway.rabitat.com/pages/pay-day

**[2026-05-01 11:41:37] user/Sumit Suneja**

> its showing 2 buttons

**[2026-05-01 11:41:43] admin/Nilou**

> Oh no worries, thanks let me check

**[2026-05-01 11:41:56] user/Sumit Suneja**

> need to hide atc button when notify me available

**[2026-05-01 11:42:11] user/Sumit Suneja**

> also after fixing this make it live on homepage also

**[2026-05-01 11:46:21] admin/Nilou**

> The selector was wrong They should be now separated and if you'd like me to hide it all together let me know
>  [Image]

**[2026-05-01 11:46:30] admin/Nilou**

> Got it

**[2026-05-01 11:49:26] user/Sumit Suneja**

> in that case can we hide add to cart button because it looks wierd

**[2026-05-01 11:50:04] admin/Nilou**

> Yes, I agree I'll hide that for you

**[2026-05-01 11:50:35] user/Sumit Suneja**

> great

**[2026-05-01 11:51:00] user/Sumit Suneja**

> how much time it will take ?

**[2026-05-01 11:51:14] admin/Nilou**

> About 5 minutes

**[2026-05-01 11:52:41] admin/Nilou**

> ✅Done

**[2026-05-01 11:53:06] admin/Nilou**

> I suggest matching the border radius of the Notify me button to the add to carts as well. What do you think?

**[2026-05-01 11:53:31] user/Sumit Suneja**

> yes

**[2026-05-01 11:58:24] admin/Nilou**

> ✅Done

**[2026-05-01 12:00:27] admin/Nilou**

> Does all look to your liking at the moment? Anything I could enhance?

**[2026-05-01 12:04:03] admin/Nilou**

> This message was deleted

**[2026-05-01 12:05:22] admin/Nilou**

> Also if all is set for now, I was wondering if you'd like and it won't be any trouble for you, would you consider submitting a review with the headway store as well?

**[2026-05-01 12:05:54] user/Sumit Suneja**

> thanks

**[2026-05-01 12:05:54] user/Sumit Suneja**

> sire

**[2026-05-01 12:05:55] user/Sumit Suneja**

> sure

**[2026-05-01 12:06:09] admin/Nilou**

> Thank you so much! You can:
>  1. Go to Shopify App Store
> 2. Press the log-out button on the top right side of the page.
> 3. Click on the review link again and enter your Shopify domain (purrz-com.myshopify.com) in the popped-up window (the one that currently our app is installed in) and press the login button.
>  [Image] Of course, only if you'd like and no pressure at all ​

**[2026-05-01 12:07:40] admin/Nilou**

> This is because since you've already submitted one in the first store name, the headway store review through the review link would be also in the name of the first store So to separate them this step is needed and if possible it would be very helpful for the review to come through if they have different notes

**[2026-05-01 12:08:01] admin/Nilou**

> It's very kind of you to consider this and would absolutely make my day:)

**[2026-05-01 12:12:44] admin/Nilou**

> Are we still connected?
>  [Image]

**[2026-05-01 12:15:29] admin/Nilou [note]**

> headwaymade.myshopify.com Nilou follow up for review

**[2026-05-01 21:27:44] admin/Nilou**

> Hi there, Looks like you may be set, for now, so I’ll close this conversation, but please do feel free to reach out if you have any further questions! 🙌 ​
>  Also, if it's not too much trouble, I would absolutely be grateful if you could consider the favor I asked before about leaving a review with the headwaymade store also; These reviews have a huge impact on our business, and this would mean the world! 🥹 ​
>  You can leave a review on Shopify in seconds via the link below: ​Notify me! | Review Link ​ ﻿Of course, if you want to do that. Have a great day! 🫶

**[2026-05-01 21:31:06] user/Notifications from Rabitat - Email**

> Hello, Greetings from Rabitat!
>  Our team is currently away! You can reach out to us from Monday to Friday from 10:00 am - 6:00 pm and on Saturday from 10:00 AM to 1:30 PM.
>  You can also leave us an email at help@rabitat.com, we will get back to you within 24hrs.
>  Love
>  Team Rabitat

**[2026-05-01 21:41:30] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-01 21:41:30] bot/Luna**

> [Conversation Rating Request]

</details>
