---
conversation_id: "215474214004890"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474214004890?view=List"
shopify_domain: "sk0yvu-02.myshopify.com"
shopify_url: "https://sk0yvu-02.myshopify.com"
company_name: "Luminous Fit Collection"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-07T16:51:56Z"
closed_at: "2026-05-18T16:01:02Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "Italian"
region: "ITA"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Harry", "Mo Ramez", "Nilou", "Stella"]
agent_count: 4
agent_count_bucket: "3+"
customer_name: "Laura Organtini"
customer_email: "luminousfitcollection@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 58
seconds_from_start_to_review_ask: 1326
seconds_from_handoff_to_review_ask: 1325
seconds_from_first_reply_to_review_ask: 1268
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 101
customer_message_count: 42
admin_message_count_total: 65
note_count: 2
customer_word_count: 212
admin_word_count: 1187
count_reopens: 1
count_assignments: 2
handling_time_seconds: 11977
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474220073192"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474220073192?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-08T02:18:06Z"
seconds_from_ask_to_review: 32644
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474214004890 — Luminous Fit Collection ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474214004890?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474220073192?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://sk0yvu-02.myshopify.com)

## Overview
- **Merchant:** Laura Organtini — `luminousfitcollection@gmail.com` (personal address on a free email provider)
- **Store:** sk0yvu-02.myshopify.com · 🌍 Italy
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** Italian

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2025-04-26

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-07 16:46:54 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 1

## Summary
Laura, a new merchant who recently installed Notify Me, asked for help setting up and customizing the app's widgets to match her store's branding. Agent Nilou proactively and hands-on configured several elements including the wishlist button placement, button styling, confirmation message appearance, heart icon width, and low stock threshold. A follow-up request to customize the wishlist empty-state section colors was also handled, with a minor correction needed for the grey color. All requests were resolved successfully.

> "se c'è altro da migliorare anche in generale dimmi pure perche io online non ho vendite"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-07 16:51:56 | +0s | — |
| Handed to human (Nilou) | 2026-05-07 16:51:57 | +1s | +0s |
| First reply to customer | 2026-05-07 16:52:54 | +58s | +57s |
| Review requested by Nilou | 2026-05-07 17:14:02 | +22m 6s | +22m 5s |
| Conversation closed | 2026-05-18 16:01:02 | +10d 23h | +10d 23h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-08 02:18:06 | +9h 26m | +9h 26m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Full app setup and theme matching | Merchant asked if the agent could configure and style everything to match her store's colors and theme. | yes |
| 2 | Technical Bug | Wishlist button repositioning | Merchant agreed to move the wishlist heart icon from the bottom left corner to the header. | yes |
| 3 | How-To / Setup | Low stock threshold configuration | Merchant wanted to configure the low stock widget with an appropriate threshold for her single-piece inventory. | yes |
| 4 | How-To / Setup | Wishlist empty-state color customization | Merchant asked if the wishlist empty-state section could be customized to match her brand colors. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +22m 6s after conversation start (+22m 5s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-08 02:18:06 UTC
- **Time from ask to review publish:** +9h 4m
- **Time from conversation start to publish:** +9h 26m
- **Match method:** `ok`
- **Shop name on review:** Luminous Fit Collection
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> servizio perfetto, personale disponibile, grazie, grazie, grazieeeee Nilou sei davvero brava, mi hai letto nel pensiero e hai soddisfatto tutte le mie esigenze ancor prima che le esprimessi.

## Statistics
- **Messages:** 101 (42 customer, 65 admin)
- **Internal notes:** 2
- **Word count:** customer 212, admins 1187
- **Total handling time (Intercom):** +3h 19m
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 4 (Harry, Mo Ramez, Nilou, Stella)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer was very satisfied with the teammate's personalized help in setting up and customizing the Notify Me app, expressing strong positive sentiment and confirming resolution multiple times.

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Low Stock widget not included in the Lite plan (agent offered it as a free welcome gift)

## Full transcript
<details>
<summary>Click to expand — 101 messages</summary>

**[2026-05-07 16:51:56] user/Laura Organtini [source]**

> I just installed Notify Me

**[2026-05-07 16:51:57] admin/Mo Ramez [note]**

> shopify_domain: sk0yvu-02.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-07 16:52:54] admin/Nilou**

> Hi Laura, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-07 16:54:04] admin/Nilou**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.😍 ​
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-07 16:54:12] admin/Nilou**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-07 16:54:22] admin/Nilou**

> Also!
>  This feature isn’t included in the Lite plan, but I’d love to offer you a special Welcome gift 🎁😍. I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number.
>  [Image] How does that sound? And which number would you like me to set? 🔢

**[2026-05-07 16:56:04] user/Laura Organtini**

> salve

**[2026-05-07 16:56:12] user/Laura Organtini**

> può configurarmi lei il tutto?

**[2026-05-07 16:56:23] user/Laura Organtini**

> abbinando tutto al mio tema e ai miei colori

**[2026-05-07 16:56:30] user/Laura Organtini**

> o devo fare da me? ​

**[2026-05-07 16:57:09] admin/Nilou**

> Hi there! I can surely help you with the set up

**[2026-05-07 16:57:34] admin/Nilou**

> Yes, let me check please I can do that (style adjustments) for you

**[2026-05-07 16:58:43] admin/Nilou**

> May I ask what color you have in mind for the Notify me button?
>  [Image]

**[2026-05-07 16:59:22] admin/Nilou**

> Also let me resend my suggestions please, so this way they would be translated and you could tell me what you think about them😊

**[2026-05-07 16:59:33] admin/Nilou**

> "Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!"

**[2026-05-07 16:59:41] admin/Nilou**

> "Also!
>  This feature isn’t included in the Lite plan, but I’d love to offer you a special Welcome gift 🎁😍. I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number.
>  [Image] How does that sound? And which number would you like me to set? 🔢"

**[2026-05-07 17:00:20] user/Laura Organtini**

> si, spostiamo il pulsante a cuore per favore come ha detto lei

**[2026-05-07 17:00:34] admin/Nilou**

> Awesome! I'll do that for you now

**[2026-05-07 17:00:41] user/Laura Organtini**

> inoltre, le volevo dire che i colori dei pulsanti vanno bene cosi

**[2026-05-07 17:02:21] admin/Nilou**

> Oh got it, Awesome! If you need any changes I'm here Currently moving the wishlist access to the header

**[2026-05-07 17:03:17] admin/Nilou**

> ✅Done
>  [Image]

**[2026-05-07 17:03:44] admin/Nilou**

> I have actually 1 other suggestion Would you like to hear that also?

**[2026-05-07 17:03:53] user/Laura Organtini**

> perfetto, grazie di cuore

**[2026-05-07 17:03:55] user/Laura Organtini**

> certo

**[2026-05-07 17:04:00] user/Laura Organtini**

> tutti i suggerimenti sono ben accetti

**[2026-05-07 17:04:09] user/Laura Organtini**

> io sono alle prima armi, il sito lo sto creando da me

**[2026-05-07 17:04:12] admin/Nilou**

> You're absolutely welcome! Happy to be heping you😍

**[2026-05-07 17:05:00] admin/Nilou**

> Oh I hear you, I wish you all the best on your journey Please don't hold back any questions, we're here to help make things as smooth as possible for you

**[2026-05-07 17:06:39] user/Laura Organtini**

> grazie

**[2026-05-07 17:06:46] admin/Nilou**

> While I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?

**[2026-05-07 17:07:08] user/Laura Organtini**

> si assolutamente

**[2026-05-07 17:07:21] admin/Nilou**

> Awesome! I'll add it now

**[2026-05-07 17:07:30] admin/Nilou**

> ✅All done!

**[2026-05-07 17:07:32] user/Laura Organtini**

> vai

**[2026-05-07 17:07:42] user/Laura Organtini**

> cosa è cambiato?

**[2026-05-07 17:07:42] admin/Nilou**

> Is there anything else I could help you with?

**[2026-05-07 17:08:36] admin/Nilou**

> The icon was blue before and now it's black Before:
>  [Image] Now:
>  [Image] Also the edges are sharp now

**[2026-05-07 17:09:05] user/Laura Organtini**

> grazie di cuore, era proprio quello che volevo

**[2026-05-07 17:09:10] user/Laura Organtini**

> un'altra cosa

**[2026-05-07 17:09:20] user/Laura Organtini**

> secondo te l'icona a cuore in alto sulla home page sta bene?

**[2026-05-07 17:09:28] admin/Nilou**

> You're so welcome! My pleasure! Of course, what is it?

**[2026-05-07 17:10:43] admin/Nilou**

> Yes, actually This way it would be more accessible for customers and in case you add other widgets to your store in the future that add a floating box at the bottom left corner, you wouldn't have to worry about it overlapping with the Wishlist access box

**[2026-05-07 17:11:04] admin/Nilou**

> There's a small change I could also do for you Let me send you a preview

**[2026-05-07 17:11:55] admin/Nilou**

> Before:
>  [Image] After:
>  [Image] ​

**[2026-05-07 17:12:25] admin/Nilou**

> The width of the heart icon has changed in this preview Do you prefer it this way? If you are, I can add this change for you

**[2026-05-07 17:13:06] user/Laura Organtini**

> è proprio questo che volevo

**[2026-05-07 17:13:10] user/Laura Organtini**

> sei grande

**[2026-05-07 17:13:18] user/Laura Organtini**

> grazie di cuore

**[2026-05-07 17:13:26] admin/Nilou**

> Oh awesome! 😍 I'll add it then

**[2026-05-07 17:13:34] admin/Nilou**

> You're entirely welcome!

**[2026-05-07 17:13:41] admin/Nilou**

> may I ask you something?

**[2026-05-07 17:14:02] admin/Nilou**

> I was wondering if you feel I’ve provided you with 5-star service,
>  would you mind leaving us a quick review while I add this for you? As a startup team that works hard to delight our customers, your review would go a long way for us. And if you happen to mention my name, it would totally make my day😍 of course, only if you’d like. You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-07 17:14:06] user/Laura Organtini**

> grazie davvero

**[2026-05-07 17:14:41] user/Laura Organtini**

> fatto!!!!

**[2026-05-07 17:15:13] admin/Nilou**

> Thank you! You're the best!🥹🙏Really appreciate that

**[2026-05-07 17:15:50] user/Laura Organtini**

> 🥰

**[2026-05-07 17:15:54] admin/Nilou**

> ✅Done The width of the heart icon is updated now

**[2026-05-07 17:16:06] user/Laura Organtini**

> grazie di cuore

**[2026-05-07 17:16:28] user/Laura Organtini**

> se c'è altro da migliorare anche in generale dimmi pure perche io online non ho vendite

**[2026-05-07 17:16:43] admin/Nilou**

> 🥹🙏Thank you And I think I just learned a beautiful Italian phrase haha

**[2026-05-07 17:17:29] admin/Nilou**

> Of course! Actually there's still one thing you could do to create urgency for customers to put in orders I'm referring to the Low stock widget

**[2026-05-07 17:17:30] user/Laura Organtini**

> quale?

**[2026-05-07 17:19:18] admin/Nilou**

> If you'd like to enable it and use it, I’d be more than happy to set up a Low Stock inventory threshold for you, so the stock will only show when it drops below a certain number with no extra charges.
>  [Image]

**[2026-05-07 17:20:22] user/Laura Organtini**

> allora, siccome sono mie creazioni, io ho sempre un pezzo

**[2026-05-07 17:20:24] user/Laura Organtini**

> massimo due

**[2026-05-07 17:20:27] user/Laura Organtini**

> niente di più

**[2026-05-07 17:20:40] user/Laura Organtini**

> adesso l'ho configurato ma non so se ha senso per ...dimmi tu

**[2026-05-07 17:21:31] admin/Nilou**

> It does not make sense yet But let me add this maximum threshold for you It will make more sense and create more urgency then😊

**[2026-05-07 17:21:46] user/Laura Organtini**

> vai pure

**[2026-05-07 17:23:07] admin/Nilou**

> ✅Done
>  [Image] So now unless the inventory level is below 2 (only 1 in stock) customers wouldn't see the widget

**[2026-05-07 17:23:25] user/Laura Organtini**

> perfetto, grazie di cuore

**[2026-05-07 17:23:33] user/Laura Organtini**

> altro?

**[2026-05-07 17:26:33] admin/Nilou**

> You're entirely welcome There's nothing else for now But in the future if you've used your app's free usage and by any chance would like to upgrade to increase your usage cap, make sure you take advantage of the Kickstart plan This plan is designed to make services more affordable for start-ups and you can put in a request for it here:
>  [Attachment: "Animation.gif"]

**[2026-05-07 17:40:52] admin/Nilou**

> Just checking in, is there anything else I could help you with now?

**[2026-05-10 17:41:10] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-10 17:41:11] bot/Luna**

> [Conversation Rating Request]

**[2026-05-12 19:31:15] user/Laura Organtini [open]**

> Ciao

**[2026-05-12 19:31:38] user/Laura Organtini**

> [Image] Volevo chiedere se è possibile personalizzare questa parte

**[2026-05-12 19:38:20] bot/Luna**

> L'agente con cui stavi lavorando non è attualmente disponibile.
> 
>  Il tuo messaggio è stato ricevuto e sarà seguito non appena torneranno online. ​
>  Se vuoi, puoi aggiungere ora eventuali dettagli rilevanti per aiutarci a risolvere più velocemente.

**[2026-05-12 20:22:04] user/Laura Organtini**

> Aggiungi contesto

**[2026-05-12 20:22:19] user/Laura Organtini**

> È possibile cambiare questa parte

**[2026-05-12 20:22:22] bot/Luna**

> Grazie! ​ Ti risponderemo non appena saremo di nuovo online.

**[2026-05-12 20:22:23] bot/Luna [note]**

> Please snooze the ticket for the assignee after they added their info.

**[2026-05-13 09:00:52] admin/Nilou**

> Hi there, 🙋‍♀️ Thank you so much for your patience while I was away from the office. I hope you’ve had a lovely day so far. 🌻

**[2026-05-13 09:01:16] admin/Nilou**

> Yes! We can customize that for you

**[2026-05-13 09:01:34] admin/Nilou**

> What did you have in mind? I'll be happy to take care of it for you

**[2026-05-14 18:56:11] user/Laura Organtini**

> Ciao

**[2026-05-14 18:56:30] user/Laura Organtini**

> Io vorrei che fosse degli stessi colori del brand come tutto il resto

**[2026-05-14 19:03:35] bot/Luna**

> L'agente con cui stavi lavorando non è attualmente disponibile.
> 
>  Il tuo messaggio è stato ricevuto e sarà seguito non appena torneranno online. ​
>  Se vuoi, puoi aggiungere ora eventuali dettagli rilevanti per aiutarci a risolvere più velocemente.

**[2026-05-15 15:14:03] admin/Nilou**

> Hi there, 🙋‍♀️ Thank you so much for your patience while I was away from the office. I hope you’ve had a lovely day so far. 🌻

**[2026-05-15 15:18:21] admin/Nilou**

> Is this what you expected? Before:
>  [Image] After:
>  [Image]

**[2026-05-15 15:20:28] admin/Nilou [note]**

> .nm-wishlist-empty-state-link {
>  background-color: #e1c878;
>  border-radius: 0px!important;
>  font-style: var(--font-paragraph--style);
>  font-weight: var(--font-paragraph--weight);
>  font-size: var(--font-paragraph--size);
>  }
>  .nm-wishlist-item-add-to-cart-button {
>  border-radius: 0px;
>  }

**[2026-05-15 15:43:17] user/Laura Organtini**

> I colori sono quelli del brand?

**[2026-05-15 15:47:41] admin/Nilou**

> Hi there, I believe so I took this yellow color: #e1c878 directly from the store

**[2026-05-15 15:48:17] admin/Nilou**

> If you had a different color in mind feel free to send over the color code and I'll change it for you

**[2026-05-15 15:51:34] user/Laura Organtini**

> Il grigio è lo stesso???

**[2026-05-15 15:52:10] admin/Nilou**

> No, sorry about that Let me change that also

**[2026-05-15 15:57:22] admin/Nilou**

> ✅Done

**[2026-05-15 16:00:55] admin/Nilou**

> If you need any more tweaks I'll be happy to take care of it for you ^-^ Just let me know

**[2026-05-18 16:01:01] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-05-18 16:01:02] bot/Luna**

> [Conversation Rating Request]

</details>
