---
conversation_id: "215474192626242"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474192626242?sidebar_tab=details&view=List"
shopify_domain: "amv5an-jy.myshopify.com"
shopify_url: "https://amv5an-jy.myshopify.com"
company_name: "Biocean by Danube Blue"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-06T06:29:05Z"
closed_at: "2026-05-07T05:48:25Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "SGP"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Rick"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Xiaoer Yang"
customer_email: "service@danubeblue.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "service"
seconds_to_human_handoff: 1265
seconds_to_first_admin_reply: 1359
seconds_from_start_to_review_ask: 83577
seconds_from_handoff_to_review_ask: 82312
seconds_from_first_reply_to_review_ask: 82218
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 26
customer_message_count: 9
admin_message_count_total: 15
note_count: 0
customer_word_count: 69
admin_word_count: 263
count_reopens: 4
count_assignments: 3
handling_time_seconds: 7426
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474209032522"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474209032522?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-07T10:30:53Z"
seconds_from_ask_to_review: 17331
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474192626242 — Biocean by Danube Blue ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474192626242?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474209032522?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://amv5an-jy.myshopify.com)

## Overview
- **Merchant:** Xiaoer Yang — `service@danubeblue.com` (team mailbox (`service@…` — a shared inbox, not a single person))
- **Store:** amv5an-jy.myshopify.com · 🌍 Singapore, Singapore
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Advanced
- **Currency:** USD
- **Store created on Shopify:** 2025-09-04
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2025-11-24 08:16:21 UTC
- **Install to conversation start:** 5 months before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 137

## Summary
The merchant needed help fixing hover styles on the 'Notify Me' Back In Stock button, where text was becoming unreadable due to a conflict between their custom CSS and the plugin's default styling. The support bot Luna collected details and escalated to agent Rick, who applied a fix directly. The merchant confirmed the fix looked good and was invited to leave a review.

> "Hi Support Team, Could you please help me adjust the hover styles for the Notify button in my store? Currently, the hover state is not displaying correctly (text and background conflict / text becomes unreadable), and my custom CSS is not taking effect due to plugin styling."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-06 06:29:05 | +0s | — |
| Handed to human (Rick) | 2026-05-06 06:50:10 | +21m 5s | +0s |
| First reply to customer | 2026-05-06 06:51:44 | +22m 39s | +1m 34s |
| Review requested by Rick | 2026-05-07 05:42:02 | +23h 12m | +22h 51m |
| Conversation closed | 2026-05-07 05:48:25 | +23h 19m | +22h 58m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-07 10:30:53 | +1d 4h | +1d 3h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Hover style CSS conflict | The merchant wanted the hover state styling on the Notify Me button corrected, as custom CSS was being overridden by the plugin's own styles, making button text unreadable. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +23h 12m after conversation start (+22h 51m after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-07 10:30:53 UTC
- **Time from ask to review publish:** +4h 48m
- **Time from conversation start to publish:** +1d 4h
- **Match method:** `ok`
- **Shop name on review:** Biocean by Danube Blue
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> The problem was solved quickly, and it works very well.

## Statistics
- **Messages:** 26 (9 customer, 15 admin)
- **Internal notes:** 0
- **Word count:** customer 69, admins 263
- **Total handling time (Intercom):** +2h 3m
- **Reopens:** 4
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** No Fin involvement, Notify Me - asked for review, NM Customization Flow, Expected reply time sent
- **Topics:** NM - Asked for review, NM - Advanced customization

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer requested advanced customization for a button and received assistance from the AI Agent and teammate. The teammate resolved the issue effectively, and the customer expressed positive sentiment and gratitude.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Plugin CSS overriding merchant's custom hover styles on the Notify Me button

## Full transcript
<details>
<summary>Click to expand — 26 messages</summary>

**[2026-05-06 06:29:05] user/Xiaoer Yang [source]**

> I need advanced customization

**[2026-05-06 06:29:10] bot/Luna**

> Hi Xiaoer! ​ We'd be delighted to customize your Notify Me! button according to your store design! What customization do you want?
>  Could you please tell me which button do you have issues with?

**[2026-05-06 06:31:07] user/Xiaoer Yang [open]**

> Back In Stock

**[2026-05-06 06:31:07] bot/Luna**

> Thank you for the information! Could you kindly provide the URL where the button needs to be adjusted?

**[2026-05-06 06:31:39] user/Xiaoer Yang [open]**

> Hi Support Team,
>  Could you please help me adjust the hover styles for the Notify button in my store?
>  Currently, the hover state is not displaying correctly (text and background conflict / text becomes unreadable), and my custom CSS is not taking effect due to plugin styling.

**[2026-05-06 06:31:42] bot/Luna**

> Could you please provide more details about the customization you need? The more information you can share, the better we can assist you.

**[2026-05-06 06:31:56] user/Xiaoer Yang [open]**

> https://www.danubeblue.com/products/120ct-48oz-pp-plastic-noodle-bowl-black

**[2026-05-06 06:31:58] bot/Luna**

> Is your store password-protected? If so, could you kindly share the password and then click 'Next'? If not, simply reply with 'No Password' please.

**[2026-05-06 06:32:11] user/Xiaoer Yang [open]**

> [Image]

**[2026-05-06 06:32:14] bot/Luna**

> Thank you so much for providing all the details. I'll forward your issue to a teammate who will assist you further.
>  Thanks for your patience!

**[2026-05-06 06:32:15] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to service@danubeblue.com.

**[2026-05-06 06:32:36] user/Xiaoer Yang**

> No Password

**[2026-05-06 06:32:39] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to service@danubeblue.com.

**[2026-05-06 06:51:44] admin/Rick**

> Hello Xiaoer,
> 
>  Thank you for contacting us.
>  I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻‍♂️

**[2026-05-06 07:02:26] admin/Rick**

> This should be Fixed now ✅
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊

**[2026-05-07 02:53:02] admin/Rick**

> Hello Xiaoer,
>  Rick here from the Customer Care team 🙋🏻‍♂️ I hope you're doing great!
> 
>  I'm just circling back to make sure you received my previous message. Have you had a chance to review it?
> 
>  Looking forward to your response,

**[2026-05-07 05:39:56] user/Xiaoer Yang**

> Well done, I've seen it, thank you very much.

**[2026-05-07 05:40:20] admin/Rick**

> Hey there!
> 
>  My absolute pleasure, my friend 😇 You're more than welcome!

**[2026-05-07 05:40:31] admin/Rick**

> Is there anything else I can assist you with at the moment?
> 
>  Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-05-07 05:41:38] user/Xiaoer Yang**

> 😊

**[2026-05-07 05:42:02] admin/Rick**

> If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-07 05:42:22] user/Xiaoer Yang**

> ok

**[2026-05-07 05:43:36] admin/Rick**

> Wow! I appreciate your kindness, Xiaoer 😍 ﻿Can't wait to read your kind words.

**[2026-05-07 05:48:22] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

**[2026-05-07 05:48:36] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-05-07 05:48:36] bot/Luna**

> [Conversation Rating Request]

</details>
