---
conversation_id: "215474317328007"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474317328007?view=List"
shopify_domain: "q1pbvg-xd.myshopify.com"
shopify_url: "https://q1pbvg-xd.myshopify.com"
company_name: "LUXEBYMIMI"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-15T13:21:26Z"
closed_at: "2026-05-18T16:43:14Z"
state: "closed"
priority: "priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7165326"
assignee_name: "Sam"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Sam"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Mia Pruitt"
customer_email: "team@luxebymimi.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "team"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 43
seconds_from_start_to_review_ask: 1576
seconds_from_handoff_to_review_ask: 1575
seconds_from_first_reply_to_review_ask: 1533
review_asked: true
review_ask_admin_name: "Sam"
num_messages: 24
customer_message_count: 7
admin_message_count_total: 17
note_count: 1
customer_word_count: 70
admin_word_count: 351
count_reopens: 0
count_assignments: 2
handling_time_seconds: 6379
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474321880114"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474321880114?view=List"
review_rating: 5
review_posted_at: "2026-05-15T18:26:17Z"
seconds_from_ask_to_review: 16715
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474317328007 — LUXEBYMIMI ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7165326/conversation/215474317328007?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474321880114?view=List)  ·  🔗 [Visit Shopify store](https://q1pbvg-xd.myshopify.com)

## Overview
- **Merchant:** Mia Pruitt — `team@luxebymimi.com` (team mailbox (`team@…` — a shared inbox, not a single person))
- **Store:** q1pbvg-xd.myshopify.com · 🌍 Los Angeles, California, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Plus Trial
- **Currency:** USD
- **Store created on Shopify:** 2025-02-15
- **Public review score (StoreLeads):** 4.67 (6 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-15 12:20:10 UTC
- **Install to conversation start:** 1h 1m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 0
- **Wishlist items count:** 3

## Summary
Mia Pruitt had just installed the Notify Me app and was greeted by agent Sam. Sam proactively suggested moving the wishlist button from the bottom left corner to the header as a heart icon, and also customized its color to match Mia's brand color (#e2a9c1ff). Both changes were made quickly and Mia was very satisfied with the results.

> "Of course I would be happy to do that. Thank you for your help today I really appreciate you Sam. Hope you have a great day! (Leaving the review now)."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-15 13:21:26 | +0s | — |
| Handed to human (Sam) | 2026-05-15 13:21:27 | +1s | +0s |
| First reply to customer | 2026-05-15 13:22:09 | +43s | +42s |
| Review requested by Sam | 2026-05-15 13:47:42 | +26m 16s | +26m 15s |
| Conversation closed | 2026-05-18 16:43:14 | +3d 3h | +3d 3h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-15 18:26:17 | +5h 4m | +5h 4m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist button placement | The agent proactively suggested and then moved the wishlist access button from the bottom left corner to the header as a heart icon. | yes |
| 2 | How-To / Setup | Wishlist button color customization | The merchant requested the wishlist button color be changed to her brand color (#e2a9c1ff). | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +26m 16s after conversation start (+26m 15s after human handoff)
- **Requested by:** Sam
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-15 18:26:17 UTC
- **Time from ask to review publish:** +4h 38m
- **Time from conversation start to publish:** +5h 4m
- **Match method:** `ok`
- **Shop name on review:** LUXEBYMIMI
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> This app is wonderful, honestly. I received design help from a live human being the minute I installed it. I'm thinking of upgrading soon because it's just what I needed for my store. Amazing customer service and well deserving of 5 stars!

## Statistics
- **Messages:** 24 (7 customer, 17 admin)
- **Internal notes:** 1
- **Word count:** customer 70, admins 351
- **Total handling time (Intercom):** +1h 46m
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Sam)
- **Primary assignee:** Sam
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 24 messages</summary>

**[2026-05-15 13:21:26] user/Mia Pruitt [source]**

> I just installed Notify Me

**[2026-05-15 13:21:27] admin/Mo Ramez [note]**

> shopify_domain: q1pbvg-xd.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-15 13:22:09] admin/Sam**

> Hi Mia, ﻿​﻿
>  Welcome to Notify Me! This is Sam from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-15 13:24:22] user/Mia Pruitt**

> Hi Sam! It's nice to meet you. Thanks for your help.

**[2026-05-15 13:24:57] admin/Sam**

> It's nice to meet you too!
>  [Image]

**[2026-05-15 13:27:04] admin/Sam**

> Quick suggestion for you – I noticed the wishlist access button is currently in the bottom left corner. Would you be interested in moving it to your header as a heart icon instead?
>  [Image]
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!✨

**[2026-05-15 13:29:39] user/Mia Pruitt**

> Yes please that would actually be great!

**[2026-05-15 13:31:17] admin/Sam**

> Sure thing!
>  I'm on it. 😊

**[2026-05-15 13:31:35] user/Mia Pruitt**

> Thank you Sam

**[2026-05-15 13:34:59] admin/Sam**

> My pleasure.
>  It's done! 😍
>  [Image]

**[2026-05-15 13:35:07] admin/Sam**

> Would you please check it on your end as well?
>  Is there anything else I can do to make sure everything's perfect for you? 🌸

**[2026-05-15 13:36:23] admin/Sam**

> If you'd like, I can customize this button's color as well to better match your template:
>  [Image]

**[2026-05-15 13:42:12] user/Mia Pruitt**

> Wow that would be really amazing

**[2026-05-15 13:42:54] admin/Sam**

> Great! Do you have any specific color code in mind or should I find one from the store? ^-^

**[2026-05-15 13:43:25] admin/Sam**

> We can use the main CTA button's color which is black, or any other color you prefer.

**[2026-05-15 13:43:46] user/Mia Pruitt**

> yes #e2a9c1ff is the one I usually use

**[2026-05-15 13:44:22] admin/Sam**

> Got it.
> 
>  [Image]

**[2026-05-15 13:46:17] admin/Sam**

> Looks much better now!✨
>  [Image]

**[2026-05-15 13:47:42] admin/Sam**

> If you need anything else, I'm here for you. 😊
>  Also, I was wondering...
>  Can I ask for a little favor? I’d love it if you could make my day by leaving us a review if I managed to help today! 😍
>  I promise it would take just less than 1 minute and 2 clicks but would mean A LOT to me. 🙏

**[2026-05-15 13:48:34] admin/Sam**

> You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  Of course, if you'd like to.

**[2026-05-15 13:49:46] user/Mia Pruitt**

> Of course I would be happy to do that. Thank you for your help today I really appreciate you Sam. Hope you have a great day! (Leaving the review now).

**[2026-05-15 13:51:14] admin/Sam**

> Thank you so much! 😍 It was lovely chatting with you.
>  Don't hesitate to reach out anytime. I wish you an awesome day.✨

**[2026-05-18 16:43:26] bot/Luna**

> Help Sam understand how they’re doing:

**[2026-05-18 16:43:26] bot/Luna**

> [Conversation Rating Request]

</details>
