---
conversation_id: "215474187117838"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474187117838?view=List"
shopify_domain: "windy-nest.myshopify.com"
shopify_url: "https://windy-nest.myshopify.com"
company_name: "Windy Nest"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-05T17:44:51Z"
closed_at: "2026-05-05T19:56:10Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "5709075"
assignee_name: "Dela"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Dela", "Mo Ramez"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Cheri Schmitz"
customer_email: "support@windynest.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "support"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 88
seconds_from_start_to_review_ask: 1110
seconds_from_handoff_to_review_ask: 1109
seconds_from_first_reply_to_review_ask: 1022
review_asked: true
review_ask_admin_name: "Dela"
num_messages: 36
customer_message_count: 14
admin_message_count_total: 28
note_count: 1
customer_word_count: 143
admin_word_count: 369
count_reopens: 1
count_assignments: 2
handling_time_seconds: 2848
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474191347736"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474191347736?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-06T02:17:58Z"
seconds_from_ask_to_review: 29677
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474187117838 — Windy Nest ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5709075/conversation/215474187117838?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474191347736?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://windy-nest.myshopify.com)

## Overview
- **Merchant:** Cheri Schmitz — `support@windynest.com` (team mailbox (`support@…` — a shared inbox, not a single person))
- **Store:** windy-nest.myshopify.com · 🌍 Boonville, Missouri, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** USD
- **Store created on Shopify:** 2020-10-19

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-05-05 17:36:02 UTC
- **Install to conversation start:** 8 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 140
- **Wishlist items count:** 34

## Summary
Cheri, a new Notify Me merchant, reached out after installing the app and worked with agent Dela to customize her widgets, including updating the confirmation/toast message text and changing the Add to Wishlist button color to #da9d80. She also had a billing question about SMS notification costs, which Dela clarified are charged per-SMS at country-specific rates. After the conversation appeared to close, Cheri noticed the wishlist color change had not gone live, which Dela promptly fixed.

> "You got it!"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-05 17:44:51 | +0s | — |
| Handed to human (Dela) | 2026-05-05 17:44:52 | +1s | +0s |
| First reply to customer | 2026-05-05 17:46:19 | +1m 28s | +1m 27s |
| Review requested by Dela | 2026-05-05 18:03:21 | +18m 30s | +18m 29s |
| Conversation closed | 2026-05-05 19:56:10 | +2h 11m | +2h 11m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-06 02:17:58 | +8h 33m | +8h 33m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget customization | Merchant wanted to update the confirmation message text and change the Wishlist button color to distinguish it from the Notify Me button. | yes |
| 2 | Billing | SMS notification charges | Merchant asked whether SMS notifications were included in her plan or charged separately. | yes |
| 3 | Technical Bug | Wishlist button color not applied | Merchant reported that the wishlist button color change was not showing as live on her store. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +18m 30s after conversation start (+18m 29s after human handoff)
- **Requested by:** Dela
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-06 02:17:58 UTC
- **Time from ask to review publish:** +8h 14m
- **Time from conversation start to publish:** +8h 33m
- **Match method:** `ok`
- **Shop name on review:** Windy Nest
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I was so impressed with the help getting set up - Dela was really quick at getting everything looking on-brand and ready to go!

## Statistics
- **Messages:** 36 (14 customer, 28 admin)
- **Internal notes:** 1
- **Word count:** customer 143, admins 369
- **Total handling time (Intercom):** +47m 28s
- **Reopens:** 1
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Dela, Mo Ramez)
- **Primary assignee:** Dela
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who provided helpful customization support and clear answers, resulting in a low-effort, resolved interaction.

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Wishlist button color change was not applied on first attempt and required a follow-up fix

## Full transcript
<details>
<summary>Click to expand — 36 messages</summary>

**[2026-05-05 17:44:51] user/Cheri Schmitz [source]**

> I just installed Notify Me

**[2026-05-05 17:44:52] admin/Mo Ramez [note]**

> shopify_domain: windy-nest.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-05 17:46:19] admin/Dela**

> Hi Cheri, ﻿​﻿
>  Welcome to Notify Me! This is Dela from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-05 17:47:17] admin/Dela**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-05 17:48:40] admin/Dela**

> By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Looking forward to your feedback.

**[2026-05-05 17:53:04] user/Cheri Schmitz**

> Hi Dela! Thank you so much! Yes, let's definitely update the confirmation message - can we shorten it to "We'll let you know when it's available!"
>  I'm also thinking perhaps we should change the color of the Add to Wishlist button so it's a distinguishment from the Notify Me button? Perhaps #da9d80?

**[2026-05-05 17:53:57] admin/Dela**

> I'm glad that you're interested and sure! I'll make all the changes right now and let you know to check. SOunds good?

**[2026-05-05 17:55:47] user/Cheri Schmitz**

> Perfect!

**[2026-05-05 17:55:52] admin/Dela**

> What do you think?
>  [Image] Should I implement it?

**[2026-05-05 17:56:19] user/Cheri Schmitz**

> Yes please!

**[2026-05-05 17:57:42] admin/Dela**

> Sure! I also canged the toast message

**[2026-05-05 17:57:52] user/Cheri Schmitz**

> Sounds great!

**[2026-05-05 17:58:00] admin/Dela**

> Anything else I can help you with in the meantime?

**[2026-05-05 18:00:06] user/Cheri Schmitz**

> Just a quick question - on the SMS send, I can't remember what the plan said - is there a certain # of SMS notification included in what I signed up for? Or is that a seperate charge?

**[2026-05-05 18:01:37] admin/Dela**

> There's an extra fee per SMS, and it's different based on the country. If you want, I can share the list of costs for each country as well.

**[2026-05-05 18:02:01] admin/Dela**

> Also, you can check all the details of your plan and other plans, under the plans tab
>  [Image]

**[2026-05-05 18:02:18] user/Cheri Schmitz**

> Okay thank you!

**[2026-05-05 18:02:37] admin/Dela**

> My pleasure! Anything else?😊

**[2026-05-05 18:02:50] user/Cheri Schmitz**

> I think that's it - thank you so much!

**[2026-05-05 18:02:54] admin/Dela**

> I was also wondering if I could ask you a quick tiny favor as well.. May I?🙈

**[2026-05-05 18:03:18] user/Cheri Schmitz**

> Sure!

**[2026-05-05 18:03:21] admin/Dela**

> If I managed to make your day a little easier, would you help make mine by leaving a quick review? 😇"
>  "Mentioning my name would be the cherry on top! 🍒
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-05 18:03:42] user/Cheri Schmitz**

> You got it!

**[2026-05-05 18:03:57] admin/Dela**

> [Image]

**[2026-05-05 18:04:11] admin/Dela**

> I’d also love to know when it’s submitted so I can keep an eye out for it! Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-05 18:04:43] user/Cheri Schmitz**

> Just submitted!

**[2026-05-05 18:05:11] admin/Dela**

> Thanks so so much! Have a great rest of the day✨

**[2026-05-05 18:05:24] bot/Luna**

> Help Dela understand how they’re doing:

**[2026-05-05 18:05:24] bot/Luna**

> [Conversation Rating Request]

**[2026-05-05 18:10:40] user/Cheri Schmitz [open]**

> I don't see where the wishlist update for the color is live! I still see the green.

**[2026-05-05 18:11:06] admin/Dela**

> I'll check it out right now

**[2026-05-05 18:11:15] user/Cheri Schmitz**

> Thank you! :)

**[2026-05-05 18:12:07] admin/Dela**

> Please check it now

**[2026-05-05 18:20:05] admin/Dela**

> Is it ok?

**[2026-05-05 19:40:37] user/Cheri Schmitz**

> Perfect, yes – thank you!

**[2026-05-05 19:56:09] admin/Dela**

> Anytime!

</details>
