---
conversation_id: "215474267619500"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474267619500?view=List"
shopify_domain: "b34344.myshopify.com"
shopify_url: "https://b34344.myshopify.com"
company_name: "Kemes"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-12T09:08:44Z"
closed_at: "2026-05-12T10:26:58Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "DEU"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Nilou"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Kemes Commerce GmbH"
customer_email: "info@kemes-commerce.de"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 270
seconds_to_first_admin_reply: 270
seconds_from_start_to_review_ask: 1368
seconds_from_handoff_to_review_ask: 1098
seconds_from_first_reply_to_review_ask: 1098
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 108
customer_message_count: 46
admin_message_count_total: 57
note_count: 1
customer_word_count: 241
admin_word_count: 719
count_reopens: 0
count_assignments: 6
handling_time_seconds: 3741
sla_name: "Free Chats First 15min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474276711815"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276711815?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-12T18:29:20Z"
seconds_from_ask_to_review: 32268
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474267619500 — Kemes ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474267619500?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276711815?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://b34344.myshopify.com)

## Overview
- **Merchant:** Kemes Commerce GmbH — `info@kemes-commerce.de` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** b34344.myshopify.com · 🌍 Stolberg, North Rhine-Westphalia, Germany
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** EUR
- **Store created on Shopify:** 2023-07-13
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-12 08:00:21 UTC
- **Install to conversation start:** 1h 8m before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 1

## Summary
The merchant from Kemes Commerce GmbH needed help making the 'Notify Me' button larger on mobile, fixing a hover text visibility issue, getting the Pre-order button to display correctly, and customizing various text labels on the pre-order widget. Agent Nilou resolved all issues through direct CSS/code fixes and also proactively improved the confirmation message styling and removed an unwanted red text element.

> "You are so good !"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-12 09:08:44 | +0s | — |
| Handed to human (Nilou) | 2026-05-12 09:13:14 | +4m 30s | +0s |
| First reply to customer | 2026-05-12 09:13:14 | +4m 30s | +0s |
| Review requested by Nilou | 2026-05-12 09:31:32 | +22m 48s | +18m 18s |
| Conversation closed | 2026-05-12 10:26:58 | +1h 18m | +1h 13m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 18:29:20 | +9h 20m | +9h 16m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Notify Me button too small on mobile | The merchant reported that the 'Notify Me' button was too small on mobile screens and needed to be made larger. | yes |
| 2 | Technical Bug | Button hover text invisible | The agent proactively identified and fixed an issue where text became invisible when hovering over the main and form submit buttons. | yes |
| 3 | Technical Bug | Pre-order button not displaying | The merchant asked why the pre-order button was not showing on a product that had the pre-order selling plan applied. | yes |
| 4 | How-To / Setup | Pre-order widget text customization | The merchant wanted to change and customize the text displayed in the pre-order widget, including replacing 'Full payment' with German text and removing a red sentence. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The Luna bot attempted to resolve the button size issue by providing step-by-step instructions for customizing the widget settings and CSS, but the merchant indicated this did not help and was escalated to a human agent.

## Review request
- **Asked:** Yes — +22m 48s after conversation start (+18m 18s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 18:29:20 UTC
- **Time from ask to review publish:** +8h 57m
- **Time from conversation start to publish:** +9h 20m
- **Match method:** `ok`
- **Shop name on review:** Kemes
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Very Good support !

## Statistics
- **Messages:** 108 (46 customer, 57 admin)
- **Internal notes:** 1
- **Word count:** customer 241, admins 719
- **Total handling time (Intercom):** +1h 2m
- **Reopens:** 0
- **Assignments:** 6
- **SLA:** Free Chats First 15min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review, Expected reply time sent
- **Topics:** NM - Asked for review, Urgency 3

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-order button not replacing Add to Cart due to theme conflict
- Notify Me button size not adjustable via bot-provided self-service instructions

## Full transcript
<details>
<summary>Click to expand — 108 messages</summary>

**[2026-05-12 09:08:44] user/Kemes Commerce GmbH [source]**

> I need help regarding teh Button for the phone. The notification button is so small

**[2026-05-12 09:08:53] user/Kemes Commerce GmbH**

> [Image]

**[2026-05-12 09:09:01] bot/Luna**

> I'll connect you with someone from our team who can assist you further. Meanwhile, could you please share any additional details about the button issue to help them understand your situation better?

**[2026-05-12 09:09:06] user/Kemes Commerce GmbH**

> For the Mobile phone

**[2026-05-12 09:09:17] bot/Luna**

> You can make the Notify Me button bigger on mobile by changing its style in our widget settings (and optionally adding a little CSS).
>  Steps:
>  1. In Shopify Admin, go to Apps → Notify Me! → Back-in-Stock Settings → Customize appearance.
> 2. Open Buttons → Product pages and switch to Custom Style (instead of Smart Match).
> 3. Increase the Button Size and adjust font size so it’s easier to tap on phones.
> 4. If you need more control, add CSS targeting .PRODUCT_PAGE-notify-button (for example, increase font size and padding).
>  Extra: After changes, do a hard refresh and test on a real phone to confirm it looks consistent.
>  Source: How to Customize the Back-in-Stock related Widgets

**[2026-05-12 09:09:18] bot/Luna**

> Did that answer help, or do you still need help from someone?

**[2026-05-12 09:12:18] user/Kemes Commerce GmbH**

> This not help me

**[2026-05-12 09:12:23] bot/Luna**

> Thanks for sticking with me on this. It sounds like you are still blocked on making the Notify Me button bigger on mobile. I’m sharing this with our support team now so they can jump in.

**[2026-05-12 09:12:29] bot/Luna**

> Let’s connect you with the team. ​ Just, which option best applies to your reason for contacting us today?

**[2026-05-12 09:12:45] user/Kemes Commerce GmbH**

> I have a question

**[2026-05-12 09:12:46] bot/Luna**

> Thank you, I've assigned you to the team. ✋🏻 ​ In the meantime, Could you add any more details and examples? (e.g., screenshots and relevant URLs) It’ll help our teammates understand and assist you faster. ​ Also please help us understand your experience with my help as AI agent:

**[2026-05-12 09:12:46] bot/Luna**

> [Conversation Rating Request]

**[2026-05-12 09:12:47] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to info@kemes-commerce.de.

**[2026-05-12 09:12:59] user/Kemes Commerce GmbH**

> ok I will wait

**[2026-05-12 09:13:14] admin/Nilou**

> Hi there, This is Nilou here from the team. Hope you're having a great day/night😊 Thank you for reaching out

**[2026-05-12 09:13:19] admin/Nilou**

> Let me check please

**[2026-05-12 09:13:29] user/Kemes Commerce GmbH**

> The button "notify me" is very small for the Mobile screen

**[2026-05-12 09:13:36] user/Kemes Commerce GmbH**

> [Image]

**[2026-05-12 09:13:58] admin/Nilou**

> I see, let me add a fix to that please I'll be right back

**[2026-05-12 09:14:45] user/Kemes Commerce GmbH**

> thanks

**[2026-05-12 09:17:41] admin/Nilou**

> My pleasure!

**[2026-05-12 09:17:46] admin/Nilou**

> ✅Done

**[2026-05-12 09:17:52] admin/Nilou**

> Could you check it now please?

**[2026-05-12 09:18:05] user/Kemes Commerce GmbH**

> yes I see thanks a lot

**[2026-05-12 09:18:42] admin/Nilou**

> Happy to help! I also noticed the text becomes invisible when hovered on Let me fix that too, both on the main button and the form's submit button

**[2026-05-12 09:19:54] user/Kemes Commerce GmbH**

> ok great thanks a lot!

**[2026-05-12 09:20:57] admin/Nilou**

> Anytime! ^-^🙌

**[2026-05-12 09:22:15] admin/Nilou**

> ✅Done Both fixed

**[2026-05-12 09:22:22] user/Kemes Commerce GmbH**

> Thank :)

**[2026-05-12 09:22:34] admin/Nilou**

> You got it! ^-^🌻

**[2026-05-12 09:22:45] admin/Nilou**

> I have also a small suggestion if it's ok with you

**[2026-05-12 09:23:38] user/Kemes Commerce GmbH**

> Please tell me ?

**[2026-05-12 09:24:46] admin/Nilou**

> While I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?

**[2026-05-12 09:25:44] admin/Nilou**

> Or if you prefer I could change it to a black background and white text and icon

**[2026-05-12 09:25:59] user/Kemes Commerce GmbH**

> Yes that would be nice

**[2026-05-12 09:26:05] user/Kemes Commerce GmbH**

> Can you do it please ?

**[2026-05-12 09:26:30] admin/Nilou**

> Of course! The first option? Or the second one (Black background)? Which one do you prefer?

**[2026-05-12 09:28:38] user/Kemes Commerce GmbH**

> the blue one is good

**[2026-05-12 09:29:11] user/Kemes Commerce GmbH**

> The blue one is good

**[2026-05-12 09:29:28] admin/Nilou**

> Ok Then I will leave this section as is👍
>  [Image]

**[2026-05-12 09:29:31] user/Kemes Commerce GmbH**

> I have one more question ragarding the preorder Button

**[2026-05-12 09:29:48] admin/Nilou**

> Of course! What is it?

**[2026-05-12 09:30:23] user/Kemes Commerce GmbH**

> the button preorder is not showed

**[2026-05-12 09:31:32] admin/Nilou**

> Aha I see, Please note for the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]
>  Would you like to set this up on a product now and share its URL from your store with me?
>  I’ll happily review it for you. ^-^

**[2026-05-12 09:31:37] user/Kemes Commerce GmbH**

> The button should appear if I have enabled the "Resell if unavailable" option online

**[2026-05-12 09:32:29] user/Kemes Commerce GmbH**

> ITEM 1000107

**[2026-05-12 09:32:35] user/Kemes Commerce GmbH**

> [Image]

**[2026-05-12 09:32:43] admin/Nilou**

> Thank you! Let me check please

**[2026-05-12 09:33:26] user/Kemes Commerce GmbH**

> Thanks

**[2026-05-12 09:34:01] admin/Nilou**

> My pleasure!

**[2026-05-12 09:34:34] admin/Nilou**

> I see the preorder selling plan is applied👍
>  [Image] So let me fix the issue with the preorder button not replacing the Add to cart please I'll be right back

**[2026-05-12 09:34:51] user/Kemes Commerce GmbH**

> Thanks a lot :-)

**[2026-05-12 09:34:59] user/Kemes Commerce GmbH**

> Will wait for you

**[2026-05-12 09:36:42] admin/Nilou**

> Thank you for your patience! Almost there..

**[2026-05-12 09:38:41] admin/Nilou**

> ✅Done

**[2026-05-12 09:38:55] admin/Nilou**

> Could you please check it now and tell me if all is to your liking?

**[2026-05-12 09:39:24] admin/Nilou**

> The issue was that there was a slight conflict with the theme which should be resolved now

**[2026-05-12 09:40:31] admin/Nilou**

> Here's the link for your convenience: https://kemes.shop/products/mullsacke-120-liter-t60-200-stuck-reissfeste-mullbeutel-fur-mulltonnen-gartenabfalle-gewerbe-und-haushalt?variant=57331894780249&amp;is_shop_owner=true

**[2026-05-12 09:41:04] user/Kemes Commerce GmbH**

> You are so good !

**[2026-05-12 09:41:40] admin/Nilou**

> Thank you:) I was wondering, can you make me happy by leaving us a review? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-12 09:42:15] user/Kemes Commerce GmbH**

> Yes I will do

**[2026-05-12 09:42:19] user/Kemes Commerce GmbH**

> one last point

**[2026-05-12 09:42:24] user/Kemes Commerce GmbH**

> [Image]

**[2026-05-12 09:42:33] user/Kemes Commerce GmbH**

> How to change the text ?

**[2026-05-12 09:42:41] admin/Nilou**

> Thank you so much! Really appreciate you considering it🥹

**[2026-05-12 09:44:20] admin/Nilou**

> That unfortunately can only be hidden if you want to do it directly from the panel:
>  [Image]

**[2026-05-12 09:44:40] admin/Nilou**

> But I can adjust that for you using custom CSS codes What would you like it to say?

**[2026-05-12 09:48:04] user/Kemes Commerce GmbH**

> Vorbestellen und Preis sichern! Volle Bezahlung am Checkout

**[2026-05-12 09:48:22] user/Kemes Commerce GmbH**

> Can you put this in the Box !

**[2026-05-12 09:49:21] admin/Nilou**

> Yes! I'm on it

**[2026-05-12 09:50:58] user/Kemes Commerce GmbH**

> Thnkas

**[2026-05-12 09:51:29] admin/Nilou**

> ✅Done Is it what you expected?

**[2026-05-12 09:51:37] admin/Nilou**

> You're entirely welcome!

**[2026-05-12 09:53:17] user/Kemes Commerce GmbH**

> [Image] Can you make the Full payment to "Preis sichern"

**[2026-05-12 09:53:35] user/Kemes Commerce GmbH**

> And thnaks you your great assist

**[2026-05-12 09:53:38] admin/Nilou**

> Yes! Let me check please

**[2026-05-12 09:53:53] admin/Nilou**

> You're very welcome Thank YOU for your kind words🥹

**[2026-05-12 09:54:54] admin/Nilou**

> While I prepare the CSS for this, may I ask you to leave us a quick review? As a small start up team it really means a lot to us Here's the link again just for your convenience: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-12 09:54:54] user/Kemes Commerce GmbH**

> Wait

**[2026-05-12 09:56:29] admin/Nilou**

> Of course, what is it?

**[2026-05-12 09:58:00] user/Kemes Commerce GmbH**

> Wait i will send new Text

**[2026-05-12 09:58:01] user/Kemes Commerce GmbH**

> sorry

**[2026-05-12 09:58:07] admin/Nilou**

> The CSS is ready May I finalize this?
>  [Image]

**[2026-05-12 09:58:18] admin/Nilou**

> Oh sure, no worries

**[2026-05-12 09:59:23] admin/Nilou**

> I'll wait for your new text
>  [GIF]

**[2026-05-12 10:03:59] user/Kemes Commerce GmbH**

> [Image] Instead of Full payment = Lieferbar innerhalb von 5-7 Werktagen

**[2026-05-12 10:04:33] admin/Nilou**

> Here's the preview:
>  [Image] May I add this change? ​

**[2026-05-12 10:06:10] user/Kemes Commerce GmbH**

> [Image] Can you delete the Red sentence ?

**[2026-05-12 10:06:22] admin/Nilou**

> Yes!

**[2026-05-12 10:06:35] user/Kemes Commerce GmbH**

> yes its grat what you show me . Only the red one should be delete

**[2026-05-12 10:07:28] admin/Nilou**

> ✅Done
>  [Image]

**[2026-05-12 10:08:24] admin/Nilou**

> Is there anything else you'd like me to change? Is all to your liking?

**[2026-05-12 10:08:48] user/Kemes Commerce GmbH**

> yes grat !

**[2026-05-12 10:08:52] user/Kemes Commerce GmbH**

> great :)

**[2026-05-12 10:09:00] admin/Nilou**

> Awesome! ^-^

**[2026-05-12 10:10:29] admin/Nilou**

> If you're all set for now, may I ask you to reconsider the favor I asked you earlier? :) I'm referring to the review request By the way, this is totally optional and only if you feel like it, you can make my day by leaving a quick review ^-^✨

**[2026-05-12 10:18:14] admin/Nilou**

> Are we still connected?
>  [Image]

**[2026-05-12 10:20:22] admin/Nilou [note]**

> review follow up Nilou

**[2026-05-12 10:22:52] user/Kemes Commerce GmbH**

> Everything is ok ! Thanks a lot

**[2026-05-12 10:23:26] admin/Nilou**

> [GIF]

**[2026-05-12 10:23:47] user/Kemes Commerce GmbH**

> Yes I will make a review :-)

**[2026-05-12 10:24:18] admin/Nilou**

> Thank you very much! That truly makes my day🥹🙏

**[2026-05-12 10:24:25] admin/Nilou**

> If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-12 10:24:50] user/Kemes Commerce GmbH**

> I submitted it _-)

**[2026-05-12 10:25:19] admin/Nilou**

> [Image]

**[2026-05-12 10:26:47] admin/Nilou**

> Thank you again for your positive vibes and kindness😊💗 If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-12 10:27:10] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-12 10:27:10] bot/Luna**

> [Conversation Rating Request]

</details>
