---
conversation_id: "215474268248236"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474268248236?view=List"
shopify_domain: "m4f1zw-nb.myshopify.com"
shopify_url: "https://m4f1zw-nb.myshopify.com"
company_name: "Vitrution"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-12T10:41:26Z"
closed_at: "2026-05-12T11:55:04Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "Australia"
region_source: "company_country"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Mo Ramez", "Nilou"]
agent_count: 2
agent_count_bucket: "2"
customer_name: "Talal Hamzeh"
customer_email: "vitrutionau@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 39
seconds_from_start_to_review_ask: 4085
seconds_from_handoff_to_review_ask: 4084
seconds_from_first_reply_to_review_ask: 4046
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 67
customer_message_count: 33
admin_message_count_total: 37
note_count: 2
customer_word_count: 163
admin_word_count: 568
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3490
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474276709749"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276709749?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-12T18:29:04Z"
seconds_from_ask_to_review: 23973
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474268248236 — Vitrution ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474268248236?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/team/6799702/conversation/215474276709749?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://m4f1zw-nb.myshopify.com)

## Overview
- **Merchant:** Talal Hamzeh — `vitrutionau@gmail.com` (personal address on a free email provider)
- **Store:** m4f1zw-nb.myshopify.com · 🌍 Sydney, New South Wales, Australia
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** AUD
- **Store created on Shopify:** 2026-03-08

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-12 10:39:24 UTC
- **Install to conversation start:** 2 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 6
- **Wishlist items count:** 7

## Summary
The merchant needed help setting up the Wishlist feature after installing Notify Me, specifically finding the wishlist page and adding the wishlist icon to their mobile bottom navigation bar. The support agent helped configure the wishlist icon in the header, added it to the mobile bottom nav between the cart and account icons, and resolved a duplicate icon issue. The merchant also asked an off-topic question about changing a home icon in their theme, which the agent could not fully resolve.

> "after adding the product to the wish list i can nnot navigate or find the page where all the saved products are"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-12 10:41:26 | +0s | — |
| Handed to human (Nilou) | 2026-05-12 10:41:27 | +1s | +0s |
| First reply to customer | 2026-05-12 10:42:05 | +39s | +38s |
| Review requested by Nilou | 2026-05-12 11:49:31 | +1h 8m | +1h 8m |
| Conversation closed | 2026-05-12 11:55:04 | +1h 13m | +1h 13m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-12 18:29:04 | +7h 47m | +7h 47m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist page navigation | The merchant could not find or navigate to the page where all wishlist-saved products are displayed. | yes |
| 2 | How-To / Setup | Wishlist icon in header | The merchant asked whether the wishlist icon could be added to the site header. | yes |
| 3 | How-To / Setup | Wishlist icon in mobile bottom nav | The merchant wanted the wishlist added to the mobile bottom navigation bar between the cart and account icons. | yes |
| 4 | How-To / Setup | Home icon change in theme | The merchant asked how to change the home icon in their mobile bottom navigation bar. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +1h 8m after conversation start (+1h 8m after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-12 18:29:04 UTC
- **Time from ask to review publish:** +6h 39m
- **Time from conversation start to publish:** +7h 47m
- **Match method:** `ok`
- **Shop name on review:** Vitrution
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 67 (33 customer, 37 admin)
- **Internal notes:** 2
- **Word count:** customer 163, admins 568
- **Total handling time (Intercom):** +58m 10s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Mo Ramez, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Home icon in mobile bottom nav bar could not be changed via the app — requires theme-level modification

## Full transcript
<details>
<summary>Click to expand — 67 messages</summary>

**[2026-05-12 10:41:26] user/Talal Hamzeh [source]**

> I just installed Notify Me

**[2026-05-12 10:41:27] admin/Mo Ramez [note]**

> shopify_domain: m4f1zw-nb.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: True

**[2026-05-12 10:42:05] admin/Nilou**

> Hi Talal, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-12 10:42:49] admin/Nilou**

> The Notify Me button shows only if these 3 conditions are met:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is unchecked
>  You can check this by navigating to Products in your Shopify admin, opening the product, and updating each variant’s inventory settings, like in the screenshot below:
>  [Image]
>  Could you give this a try on one of your products and let me know how it looks on your end?
>  I’ll be here to double-check everything once you’re ready. 🙏

**[2026-05-12 10:57:56] user/Talal Hamzeh**

> hi

**[2026-05-12 10:58:21] admin/Nilou**

> Hi there, I'm glad you reached out to us. ^-^ How can I help you?

**[2026-05-12 10:58:42] user/Talal Hamzeh**

> Hi nilou

**[2026-05-12 10:58:53] user/Talal Hamzeh**

> i am trying to get the page of the wish list

**[2026-05-12 10:59:31] user/Talal Hamzeh**

> after adding the product to the wish list i can nnot navigate or find the page where all the saved products are

**[2026-05-12 11:01:23] admin/Nilou**

> Let me help you with that ^-^

**[2026-05-12 11:03:53] admin/Nilou**

> This is where you can check that: Does that help you find the section?
>  [Attachment: "Animation.gif"]

**[2026-05-12 11:05:33] user/Talal Hamzeh**

> is there a way we can added to the header ?

**[2026-05-12 11:06:23] user/Talal Hamzeh**

> also is not showing on mobile

**[2026-05-12 11:09:10] admin/Nilou**

> Yes, there is The only issue is there's a duplicate icon on the header that is not for our app Mind if I remove that?

**[2026-05-12 11:10:14] user/Talal Hamzeh**

> yes

**[2026-05-12 11:10:15] user/Talal Hamzeh**

> please

**[2026-05-12 11:10:48] admin/Nilou**

> Absolutely! I'm on it
>  [GIF]

**[2026-05-12 11:14:39] admin/Nilou**

> ✅ِDone

**[2026-05-12 11:15:11] user/Talal Hamzeh**

> sweet

**[2026-05-12 11:15:16] user/Talal Hamzeh**

> one more thing

**[2026-05-12 11:15:30] user/Talal Hamzeh**

> on the mobile version i have a wishlist at the bottom nav bar

**[2026-05-12 11:15:41] user/Talal Hamzeh**

> how to add the wishlist page to it

**[2026-05-12 11:15:41] admin/Nilou**

> The heart icon injected on the header is now coming from our app
>  [Image]

**[2026-05-12 11:16:04] admin/Nilou**

> Could you kindly share the link and if possible a screenshot?

**[2026-05-12 11:17:31] user/Talal Hamzeh**

> [Image]

**[2026-05-12 11:17:41] user/Talal Hamzeh**

> is that a way we can add it to the bottom

**[2026-05-12 11:17:57] admin/Nilou**

> Aha I see, let me check that please I'll be right back

**[2026-05-12 11:18:06] user/Talal Hamzeh**

> ok thans Nilou

**[2026-05-12 11:18:19] user/Talal Hamzeh**

> Thanks *

**[2026-05-12 11:19:04] admin/Nilou**

> My pleasure! ^-^ It's possible Let me configure it for you, this way both heart icons (top and bottom) would display our app's Wishlist section

**[2026-05-12 11:19:21] user/Talal Hamzeh**

> okk

**[2026-05-12 11:29:29] admin/Nilou [note]**

> .sticky-bottom-nav:nth-child(4) body &gt; div.sticky-bottom-nav &gt; a:nth-child(4)

**[2026-05-12 11:31:12] admin/Nilou**

> Just an update: Our icon is added at the bottom as well
>  [Image] Currently trying to hide this one But it's being a bit stubborn:) ​

**[2026-05-12 11:31:35] user/Talal Hamzeh**

> i can delete from the code

**[2026-05-12 11:32:04] admin/Nilou**

> That would be awesome!

**[2026-05-12 11:32:35] admin/Nilou**

> Then I'll work on adding a "Wishlist" text below the icon So all icons match

**[2026-05-12 11:34:05] user/Talal Hamzeh**

> check now please

**[2026-05-12 11:38:43] admin/Nilou**

> It's looking nice! 👏
>  [Image]

**[2026-05-12 11:39:46] user/Talal Hamzeh**

> can we have it between the cart and the account

**[2026-05-12 11:42:32] admin/Nilou**

> Let me try that

**[2026-05-12 11:43:13] admin/Nilou**

> Also I added a small touch:
>  [Image]

**[2026-05-12 11:43:54] user/Talal Hamzeh**

> perfect

**[2026-05-12 11:45:36] admin/Nilou**

> ✅All done

**[2026-05-12 11:45:59] admin/Nilou**

> [Image]

**[2026-05-12 11:46:09] user/Talal Hamzeh**

> perfect thank you

**[2026-05-12 11:46:22] user/Talal Hamzeh**

> also may i ask an out of topic question ?

**[2026-05-12 11:46:28] user/Talal Hamzeh**

> 🫣

**[2026-05-12 11:46:36] user/Talal Hamzeh**

> how to change the home icon

**[2026-05-12 11:46:42] user/Talal Hamzeh**

> if you know

**[2026-05-12 11:46:51] admin/Nilou**

> You're absolutely welcome! Of course! I actually have something to ask you too😄

**[2026-05-12 11:47:05] user/Talal Hamzeh**

> yes sure feel free to ask

**[2026-05-12 11:47:16] admin/Nilou**

> Would you please send a screenshot? Where is that?

**[2026-05-12 11:47:42] user/Talal Hamzeh**

> [Image]

**[2026-05-12 11:49:11] admin/Nilou**

> Oh I see! Actually I'm not sure how to fix this and I'd recommend adding a fixed Home icon through the theme rather than separate lines Does that make sense?

**[2026-05-12 11:49:31] admin/Nilou**

> Also regarding the question, thank you! I was wondering, can you make me happy by leaving us a review, my friend? This would mean a lot to us as we're a small start-up team that works hard to delight our customers and it helps others know they’re in good hands too.
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-12 11:50:59] user/Talal Hamzeh**

> sure i can

**[2026-05-12 11:51:39] admin/Nilou**

> Thank you very much! I really appreciate that!😍🥹🙏

**[2026-05-12 11:51:45] admin/Nilou**

> If it is not too much trouble, can you let me know when it’s submitted so I can keep an eye out for it? Shopify takes a few days to publish reviews, and I don’t want to miss it. 😅🙈

**[2026-05-12 11:52:40] user/Talal Hamzeh**

> done

**[2026-05-12 11:52:43] user/Talal Hamzeh**

> submitted

**[2026-05-12 11:53:20] admin/Nilou**

> [GIF]

**[2026-05-12 11:54:13] admin/Nilou**

> All set for now? ^-^

**[2026-05-12 11:54:28] user/Talal Hamzeh**

> yes all good thank you

**[2026-05-12 11:54:48] admin/Nilou**

> My absolute pleasure! ^-^

**[2026-05-12 11:54:58] admin/Nilou**

> If you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-12 11:55:15] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-12 11:55:16] bot/Luna**

> [Conversation Rating Request]

</details>
