---
conversation_id: "215474387869866"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474387869866?view=List"
shopify_domain: "63954b-ef.myshopify.com"
shopify_url: "https://63954b-ef.myshopify.com"
company_name: "Skinspired.in"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-21T07:42:45Z"
closed_at: "2026-05-21T08:50:22Z"
state: "snoozed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["CJ", "Nilou", "Pearl"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "skin spired"
customer_email: "skinspired01@gmail.com"
contact_email_type: "personal_free"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 118
seconds_from_start_to_review_ask: 2679
seconds_from_handoff_to_review_ask: 2677
seconds_from_first_reply_to_review_ask: 2561
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 98
customer_message_count: 44
admin_message_count_total: 56
note_count: 1
customer_word_count: 214
admin_word_count: 829
count_reopens: 2
count_assignments: 2
handling_time_seconds: 22970
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474397008737"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474397008737?view=List"
review_rating: 5
review_posted_at: "2026-05-21T18:19:20Z"
seconds_from_ask_to_review: 35516
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474387869866 — Skinspired.in ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474387869866?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474397008737?view=List)  ·  🔗 [Visit Shopify store](https://63954b-ef.myshopify.com)

## Overview
- **Merchant:** skin spired — `skinspired01@gmail.com` (personal address on a free email provider)
- **Store:** 63954b-ef.myshopify.com · 🌍 Mumbai, Maharashtra, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** INR
- **Store created on Shopify:** 2024-08-01
- **Public review score (StoreLeads):** 5.0 (2 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Standard (MONTHLY)
- **Installed on:** 2026-05-21 07:39:19 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 10
- **Wishlist items count:** 1

## Summary
A merchant from Skin Spired had just installed the Notify Me app and needed help setting up the Wishlist and Pre-order features on a single product page. Agent Nilou walked them through the setup, applied CSS to restrict the Wishlist to one product, moved the Wishlist button to the header for better visibility, activated the Back in Stock / waitlist form with a Name field, and got the Pre-order button displaying correctly. Near the end, the merchant reported a follow-up issue where Pre-order customers were being charged the full amount despite attempting to set a partial payment percentage, which was not yet resolved.

> "For pre order customer needs to full payment now only. I tried changing the percentage but still they needd to pay the full amount"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-21 07:42:45 | +0s | — |
| Handed to human (Nilou) | 2026-05-21 07:42:47 | +2s | +0s |
| First reply to customer | 2026-05-21 07:44:43 | +1m 58s | +1m 56s |
| Review requested by Nilou | 2026-05-21 08:27:24 | +44m 39s | +44m 37s |
| Conversation closed | 2026-05-21 08:50:22 | +1h 7m | +1h 7m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-21 18:19:20 | +10h 36m | +10h 36m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Wishlist on single product page | The merchant wanted the Wishlist button to appear on one specific product page only. | yes |
| 2 | How-To / Setup | Wishlist button placement in header | The merchant wanted the Wishlist button moved to the header because it was hidden behind another element. | yes |
| 3 | How-To / Setup | Pre-order button not showing | The merchant's product had zero inventory but was still showing the 'Buy Now' button instead of a Pre-order button. | yes |
| 4 | How-To / Setup | Back in Stock waitlist form with Name field | The merchant wanted a Back in Stock notification form with a Name field and custom button label 'Join Wishlist'. | yes |
| 5 | Technical Bug | Pre-order partial payment not applying | The merchant reported that customers are being charged the full pre-order amount even after attempting to change the payment percentage. | no |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +44m 39s after conversation start (+44m 37s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-21 18:19:20 UTC
- **Time from ask to review publish:** +9h 51m
- **Time from conversation start to publish:** +10h 36m
- **Match method:** `ok`
- **Shop name on review:** Skinspired.in
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Hands down, one of the best customer service experiences we've had with a Shopify app. The setup was smooth, and the team was extremely responsive and helpful throughout the process. A big thanks to Nilou for the exceptional support and genuinely invested in solving our queries. The app is easy to use, integrates well, and delivers exactly what it promises. If you're looking for a reliable preorder/notify-me solution with outstanding customer support, this is definitely worth trying. Highly recommended!

## Statistics
- **Messages:** 98 (44 customer, 56 admin)
- **Internal notes:** 1
- **Word count:** customer 214, admins 829
- **Total handling time (Intercom):** +6h 22m
- **Reopens:** 2
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (CJ, Nilou, Pearl)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who effectively helped set up wishlist and preorder features, resulting in a fully resolved and satisfactory interaction.

## Attachments referenced in transcript
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-order partial payment percentage setting not functioning correctly — customers are charged full amount regardless of configuration

## Full transcript
<details>
<summary>Click to expand — 98 messages</summary>

**[2026-05-21 07:42:45] user/skin spired [source]**

> I just installed Notify Me

**[2026-05-21 07:42:47] admin/CJ [note]**

> shopify_domain: 63954b-ef.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: True
> wishlist_is_activated: True

**[2026-05-21 07:44:43] admin/Nilou [assignment]**

> Hi there, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-21 07:45:23] user/skin spired**

> Hey Is it possible to add wishlist on selected product?

**[2026-05-21 07:47:59] admin/Nilou**

> Hi there, May I ask how many items you have in mind? I may be able to find a workaround based on your configuration

**[2026-05-21 07:48:52] user/skin spired**

> I want wishlist n preorder on one product page only

**[2026-05-21 07:50:15] admin/Nilou**

> That's perfect ^-^ Then I can add a CSS for you to allow that Would you like me to help you set up the preorder?

**[2026-05-21 07:50:46] user/skin spired**

> yes please

**[2026-05-21 07:51:23] user/skin spired**

> i want wishlist and preorder on the same page

**[2026-05-21 07:51:45] admin/Nilou**

> Great! For starters please note for the Pre-order button to work, the product needs these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-05-21 07:52:09] admin/Nilou**

> You can display both on the same product That shouldn't be an issue

**[2026-05-21 07:53:11] user/skin spired**

> Will do that

**[2026-05-21 07:53:18] user/skin spired**

> What about wishlist?

**[2026-05-21 07:53:57] admin/Nilou**

> Thank you Once the Preorder is set up please let me know to check it For the wishlist, is it ok for you if I activate it? It's disabled at the moment so it wouldn't display

**[2026-05-21 07:55:03] user/skin spired**

> I am adding the product page, once it's active I'll setup the preorder

**[2026-05-21 07:55:19] user/skin spired**

> Sure go ahead with wishlist

**[2026-05-21 07:55:29] admin/Nilou**

> Awesome! I'm on it

**[2026-05-21 07:59:20] admin/Nilou**

> It's added now✅ Let me make some enhancements
>  [Image] Also if you'd like to set a maximum inventory threshold for the Low stock widget, you can add it on your panel -&gt; Low stock -&gt; Settings Let me know if you need help with that also ​

**[2026-05-21 08:00:51] user/skin spired**

> I can see wishlist now on all the product page

**[2026-05-21 08:01:27] admin/Nilou**

> Yes, would you please share the preorder product link with me so I can limit it to that only?

**[2026-05-21 08:01:42] user/skin spired**

> Wait

**[2026-05-21 08:01:53] admin/Nilou**

> Sure

**[2026-05-21 08:03:01] admin/Nilou**

> The general layout of the wishlist button is now updated
>  [Image]

**[2026-05-21 08:04:39] user/skin spired**

> https://www.skinspired.in/products/heliocare-360-advanced-gel-spf-50

**[2026-05-21 08:04:45] user/skin spired**

> Here's the link

**[2026-05-21 08:04:55] admin/Nilou**

> Thank you! checking

**[2026-05-21 08:10:03] admin/Nilou**

> ✅Done Now only the "Heliocare 360º Advanced Gel SPF 50" has the wishlist button

**[2026-05-21 08:10:14] admin/Nilou**

> I also have a suggestion for you

**[2026-05-21 08:10:46] admin/Nilou**

> I noticed the wishlist access button is currently in the bottom left corner which makes it inaccessible. Would you be interested in moving it to your header as a heart icon instead?
> 
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-21 08:12:41] user/skin spired**

> I can't see wishlist icon on the website

**[2026-05-21 08:13:27] user/skin spired**

> Yes move to header

**[2026-05-21 08:13:44] user/skin spired**

> it's hiding behind the Find my Sunscreen button

**[2026-05-21 08:14:37] admin/Nilou**

> Could you please share a screenshot with me of this page? https://www.skinspired.in/products/heliocare-360-advanced-gel-spf-50 ​
>  [Image]

**[2026-05-21 08:14:56] admin/Nilou**

> Yes, I agree I'm on it now
>  [GIF]

**[2026-05-21 08:16:43] admin/Nilou**

> ✅Done
>  [Image]

**[2026-05-21 08:17:14] admin/Nilou**

> Were you able to find the wishlist button?

**[2026-05-21 08:19:09] user/skin spired**

> Yes, I can see that

**[2026-05-21 08:19:11] user/skin spired**

> Thank you

**[2026-05-21 08:19:20] admin/Nilou**

> Awesome! ^-^

**[2026-05-21 08:19:43] admin/Nilou**

> You're absolutely welcome Now is there anything else I can help you? For instance the preorder button?

**[2026-05-21 08:20:11] user/skin spired**

> Yes please

**[2026-05-21 08:20:35] user/skin spired**

> [Image]

**[2026-05-21 08:22:05] admin/Nilou**

> Of course! It'd be my pleasure I noticed you currently don't have an active preorder offer on your Notify me panel -&gt; Preorder which is also needed for the preorder to show May I activate the offer?
>  [Image]

**[2026-05-21 08:22:08] user/skin spired**

> Product inventory is zero, still it's shwing BUY it now

**[2026-05-21 08:23:33] admin/Nilou**

> I activated the offer and now it says Preorder👍

**[2026-05-21 08:23:38] admin/Nilou**

> Please check again now

**[2026-05-21 08:23:39] user/skin spired**

> yes proceed with existing offer

**[2026-05-21 08:24:03] user/skin spired**

> Awesome, thank you!

**[2026-05-21 08:24:31] admin/Nilou**

> Perfect!😍 My absolute pleasure!

**[2026-05-21 08:25:20] admin/Nilou**

> Is all set up just the way you'd like?

**[2026-05-21 08:25:25] admin/Nilou**

> Is all set up just the way you'd like?

**[2026-05-21 08:26:17] admin/Nilou**

> By the way, may I ask you something?

**[2026-05-21 08:27:13] user/skin spired**

> yes

**[2026-05-21 08:27:24] admin/Nilou**

> Thank you!! if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹 ​﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-21 08:27:36] admin/Nilou**

> It would mean A LOT to me personally

**[2026-05-21 08:27:41] user/skin spired**

> Wait

**[2026-05-21 08:27:57] user/skin spired**

> It's not showing the form on wishlist button

**[2026-05-21 08:28:34] admin/Nilou**

> Oh would you like the button to display a form so customers can put in their emails and be notified when it's back in stock?

**[2026-05-21 08:29:50] user/skin spired**

> [Image] Like this

**[2026-05-21 08:31:49] admin/Nilou**

> Yes! ^-^ That's actually the Back in Stock feature No worries! Let me set it up for you It would be 2 mins In the meantime, I'd be truly grateful if you could consider the request I asked earlier

**[2026-05-21 08:32:10] user/skin spired**

> Yes

**[2026-05-21 08:35:10] user/skin spired**

> Done

**[2026-05-21 08:39:31] user/skin spired**

> Can we add Name field into this?

**[2026-05-21 08:39:35] admin/Nilou**

> Thank you so much!🥹🙏I truly appreciate that By the way question, would you like the button to say: "Join waitlist?"

**[2026-05-21 08:39:41] admin/Nilou**

> Yes!

**[2026-05-21 08:40:40] user/skin spired**

> Yes, Join Wishlist

**[2026-05-21 08:40:51] user/skin spired**

> Please add name field

**[2026-05-21 08:41:21] admin/Nilou**

> [GIF]

**[2026-05-21 08:41:42] admin/Nilou**

> Also may I ask if I should be expecting a 5-star review coming in?🫣

**[2026-05-21 08:42:20] user/skin spired**

> I have already gave you 5 star!

**[2026-05-21 08:42:46] admin/Nilou**

> Thank you🥹

**[2026-05-21 08:42:48] admin/Nilou**

> All done

**[2026-05-21 08:42:51] admin/Nilou**

> Check it please

**[2026-05-21 08:43:27] user/skin spired**

> Join Wishlist

**[2026-05-21 08:43:38] user/skin spired**

> you have written waitlist

**[2026-05-21 08:43:58] admin/Nilou**

> Oh sorry Fixed that

**[2026-05-21 08:44:07] user/skin spired**

> Alos where this data is getting stored?

**[2026-05-21 08:45:32] admin/Nilou**

> Here within the Notify me panel: Back in stock -&gt; reports -&gt; Requests
>  [Attachment: "Animation.gif"]

**[2026-05-21 08:46:25] user/skin spired**

> Got it

**[2026-05-21 08:46:29] user/skin spired**

> Thanks a ton

**[2026-05-21 08:47:20] admin/Nilou**

> You're absolutely welcome! It's been a delight ^-^

**[2026-05-21 08:47:39] admin/Nilou**

> All set for now?

**[2026-05-21 08:48:28] user/skin spired**

> YES ALL SET

**[2026-05-21 08:49:03] admin/Nilou**

> Awesome! ^-^ Since you're all set, I'll close this chat for now But any reply will reopen it and we can pick up right where we left off So don't hesitate to reach out😉 Have a great one!✨ Take care,

**[2026-05-21 08:49:24] bot/Luna**

> Help Nilou understand how they’re doing:

**[2026-05-21 08:49:24] bot/Luna**

> [Conversation Rating Request]

**[2026-05-21 08:49:31] user/skin spired [open]**

> Thank you

**[2026-05-21 08:49:36] user/skin spired**

> You too take care

**[2026-05-21 08:49:53] admin/Nilou**

> [GIF]

**[2026-05-21 08:50:10] admin/Nilou**

> [GIF]

**[2026-05-21 13:14:04] user/skin spired [open]**

> Hey

**[2026-05-21 13:15:38] user/skin spired**

> For pre order customer needs to full payment now only. I tried changing the percentage but still they needd to pay the full amount

**[2026-05-21 13:21:38] bot/Luna**

> The agent you were working with is currently unavailable.
> 
>  Your message has been received and will be followed up as soon as they are back online. ​
>  If you would like, you can add any relevant details now to help us resolve this faster.

**[2026-05-22 05:12:22] user/skin spired**

> I can wait

**[2026-05-22 05:12:23] bot/Luna**

> Got it! We will reply here as soon as possible. ​ Thanks for being patient with us. 🙌🏻

**[2026-05-22 05:12:23] bot/Luna [note]**

> Please snooze the ticket for the assignee.

**[2026-05-22 15:45:13] admin/Nilou**

> Hi there, 🙋‍♀️ Thank you so much for your patience while I was away from the office. I hope you’ve had a lovely day so far. 🌻

**[2026-05-22 15:47:25] admin/Nilou**

> I checked the preorder offer and it already is on full payment
>  [Image] Am I missing something?

</details>
