---
conversation_id: "215474298247168"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474298247168?view=List"
shopify_domain: "gardepro-3066.myshopify.com"
shopify_url: "https://gardepro-3066.myshopify.com"
company_name: "GardePro"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-14T03:30:35Z"
closed_at: "2026-05-14T11:05:15Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "Simplified Chinese"
region: "HKG"
region_source: "contact_location"
assignee_admin_id: "7706350"
assignee_name: "Pearl"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Pearl"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Qingwen Jiang"
customer_email: "shop@zopudt.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "shop"
seconds_to_human_handoff: 676
seconds_to_first_admin_reply: 710
seconds_from_start_to_review_ask: 4168
seconds_from_handoff_to_review_ask: 3492
seconds_from_first_reply_to_review_ask: 3458
review_asked: true
review_ask_admin_name: "Pearl"
num_messages: 71
customer_message_count: 30
admin_message_count_total: 28
note_count: 1
customer_word_count: 36
admin_word_count: 474
count_reopens: 1
count_assignments: 6
handling_time_seconds: 3500
sla_name: "Paid Chats First 5min"
sla_status: "hit"
fin_participated: true
fin_resolution_state: "Escalated"
fin_source_workflow: "All Apps - Chat - Let Fin answer first"
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474301010485"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474301010485?view=List"
review_rating: 5
review_posted_at: "2026-05-14T10:30:27Z"
seconds_from_ask_to_review: 21024
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474298247168 — GardePro ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474298247168?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7706350/conversation/215474301010485?view=List)  ·  🔗 [Visit Shopify store](https://gardepro-3066.myshopify.com)

## Overview
- **Merchant:** Qingwen Jiang — `shop@zopudt.com` (team mailbox (`shop@…` — a shared inbox, not a single person))
- **Store:** gardepro-3066.myshopify.com · 🌍 Tsuen Wan, Tsuen Wan District, Hong Kong
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** Simplified Chinese

## Store profile
- **Shopify plan:** Advanced
- **Currency:** USD
- **Store created on Shopify:** 2023-02-23
- **Public review score (StoreLeads):** 5.0 (5 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Starter (MONTHLY)
- **Installed on:** 2026-04-08 01:56:43 UTC
- **Install to conversation start:** 1 month before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 164
- **Wishlist items count:** 123

## Summary
The merchant wanted to remove the floating Wishlist icon from their storefront. The AI bot was unable to clearly confirm whether this was a plan-restricted feature. After escalation to human agent Pearl, the issue was resolved by relocating the Wishlist access button to the header as a heart icon, and Pearl also proactively customized the wishlist button appearance on product pages.

> "但是好像只能高级套餐才能去掉"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 03:30:35 | +0s | — |
| Handed to human (Pearl) | 2026-05-14 03:41:51 | +11m 16s | +0s |
| First reply to customer | 2026-05-14 03:42:25 | +11m 50s | +34s |
| Review requested by Pearl | 2026-05-14 04:40:03 | +1h 9m | +58m 12s |
| Conversation closed | 2026-05-14 11:05:15 | +7h 34m | +7h 23m |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 10:30:27 | +6h 59m | +6h 48m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Hide/remove floating Wishlist icon | The merchant wanted to remove the floating Wishlist icon from their website. | partial |
| 2 | Technical Bug | Header icon position inconsistent across browsers | The merchant reported that after the icon was moved to the header, its position appeared inconsistent across different browsers. | partial |
| 3 | How-To / Setup | Wishlist button appearance on product pages | Agent proactively offered to customize the wishlist button styling on product pages to better match the store theme. | yes |

## Fin AI
- **Participated:** Yes
- **Source workflow:** All Apps - Chat - Let Fin answer first
- **Intercom's resolution state:** Escalated
- **What Fin did:** The AI bot Luna attempted to guide the merchant on hiding the wishlist icon via app settings but could not confirm plan-level restrictions and ultimately transferred the conversation to a human agent upon the merchant's request.

## Review request
- **Asked:** Yes — +1h 9m after conversation start (+58m 12s after human handoff)
- **Requested by:** Pearl
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 10:30:27 UTC
- **Time from ask to review publish:** +5h 50m
- **Time from conversation start to publish:** +6h 59m
- **Match method:** `ok`
- **Shop name on review:** GardePro
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:** *(empty — merchant only gave a star rating, no written feedback)*

## Statistics
- **Messages:** 71 (30 customer, 28 admin)
- **Internal notes:** 1
- **Word count:** customer 36, admins 474
- **Total handling time (Intercom):** +58m 20s
- **Reopens:** 1
- **Assignments:** 6
- **SLA:** Paid Chats First 5min — ✅ hit

## People involved
- **Agents who worked on it:** 1 (Pearl)
- **Primary assignee:** Pearl
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, Notify Me - asked for review, Expected reply time sent
- **Topics:** NM - Asked for review

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Sentiment & Resolution
- **Sentiment:** neutral
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Hiding the floating Wishlist icon may be restricted to higher-tier plans on Starter plan
- Header icon position rendering inconsistency across browsers was not fully resolved

## Full transcript
<details>
<summary>Click to expand — 71 messages</summary>

**[2026-05-14 03:30:35] user/Qingwen Jiang [source]**

> 你好

**[2026-05-14 03:30:48] bot/Luna**

> 你好！我是Notify Me!的AI助手Luna，很高兴为你服务！请问有什么我可以帮忙的吗？

**[2026-05-14 03:31:05] user/Qingwen Jiang**

> 我不想再网站展示wishlist icon

**[2026-05-14 03:31:17] bot/Luna**

> 你可以在店铺中隐藏悬浮的“我的心愿单”图标，同时保留商品页面上的心愿单按钮。
>  步骤：
>  1）在 Shopify 管理后台中，打开 应用（Apps） → Notify Me!。
>  2）进入 心愿单小组件（Wishlist widget）（或 心愿单（Wishlist） → 自定义外观（Customize appearance））。
>  3）开启 在店铺中隐藏“我的心愿单”按钮。
>  额外：如果你想的话，你也可以控制“我的心愿单”访问按钮出现在哪些页面（商品页、分类页、主页），并且只启用你想要的页面。
>  Source: Customize where the My Wishlist access button appears

**[2026-05-14 03:31:17] bot/Luna**

> 这就是您要找的内容吗？

**[2026-05-14 03:35:18] bot/Luna**

> 如果你还需要关于隐藏心愿单图标的帮助，随时告诉我！你愿意详细说说你想实现的效果吗？

**[2026-05-14 03:37:17] bot/Luna**

> 帮助 Luna 了解他们的表现如何：

**[2026-05-14 03:37:17] bot/Luna**

> [Conversation Rating Request]

**[2026-05-14 03:38:46] user/Qingwen Jiang [open]**

> [Image] 我是要去掉这个

**[2026-05-14 03:38:57] user/Qingwen Jiang**

> 但是好像只能高级套餐才能去掉

**[2026-05-14 03:39:08] bot/Luna**

> 你说得对，先仔细核对一下：在我们的套餐详情里，并没有把隐藏这个悬浮的“Wishlist”访问按钮列为某个专属套餐的功能，所以仅根据我们这里现有的信息，我无法确认它是否只在更高的套餐中提供。
>  我能确认的是，“心愿单（Wishlist）”功能本身在所有套餐中都包含；更高套餐主要是解锁更高的每月操作限制以及其他高级控制（并不包括按钮显示设置）。
>  为了确保我回答准确，你能告诉我你当前使用的是哪个套餐吗（Kickstarter、Starter、Standard、Rocket 或 Notify Me Plus）？

**[2026-05-14 03:39:08] bot/Luna**

> 这是否解答了您的问题？

**[2026-05-14 03:39:48] user/Qingwen Jiang**

> starter

**[2026-05-14 03:40:04] bot/Luna**

> 在 Starter 套餐中你仍然可以使用心愿单（Wishlist），但我们的套餐详情并没有把“隐藏悬浮的 Wishlist 图标”列为某项包含或排除的功能，所以仅根据我们这里现有的信息，我无法确认它是仅 Starter 可用还是仅更高套餐才可用。
>  我能确认的是：心愿单（Wishlist）功能在所有套餐中都包含；更高套餐主要解锁更高的每月操作限制以及其他高级控制（并不包括按钮显示设置）。
>  如果你愿意，你告诉我你是想把它在全站隐藏，还是只在某些页面隐藏，我再帮你进一步确认在你当前设置下哪些选项是可能的。

**[2026-05-14 03:40:04] bot/Luna**

> 这就是您要了解的内容吗？

**[2026-05-14 03:40:14] user/Qingwen Jiang**

> 不是

**[2026-05-14 03:40:17] user/Qingwen Jiang**

> 人工

**[2026-05-14 03:40:24] bot/Luna**

> 我理解你想要更直接的帮助！需要我帮你转接人工客服吗？如果你愿意，也可以继续告诉我更多细节，我会尽力协助你。

**[2026-05-14 03:40:31] user/Qingwen Jiang**

> 人工客服

**[2026-05-14 03:40:38] bot/Luna**

> 好的，我这就帮你转接给人工客服。为了让他们更快了解情况，方便帮你解决问题，你可以先告诉我更多具体的需求或遇到的困难吗？

**[2026-05-14 03:41:11] bot/Luna**

> 让我们帮你联系团队。 ​ 请问，哪种选项最符合你今天联系我们的原因？

**[2026-05-14 03:42:14] user/Qingwen Jiang**

> 我遇到了一个让我进展缓慢的问题

**[2026-05-14 03:42:15] bot/Luna**

> 谢谢你，我已将你分配到团队。 ✋🏻 ​ 同时，你能否添加更多细节和示例？ （例如，截图和相关网址） 这将帮助我们的队友更快地理解和协助你。 ​ 另外，请帮助我们了解你作为AI代理接受我帮助的体验：

**[2026-05-14 03:42:15] bot/Luna**

> [Conversation Rating Request]

**[2026-05-14 03:42:16] bot/Luna [channel_and_reply_time_expectation]**

> 团队将就此事与您联系。我们通常的回复时间是 几小时。 您将在此处 (shop@zopudt.com) 收到回复。

**[2026-05-14 03:42:25] admin/Pearl**

> Hi there,
>  I hope you are doing well.
> 
>  This is Pearl from the Customer Care Team🙋‍♀️
>  Thank you for contacting us.

**[2026-05-14 03:42:39] user/Qingwen Jiang**

> 你好

**[2026-05-14 03:42:42] user/Qingwen Jiang**

> [Image]

**[2026-05-14 03:42:48] user/Qingwen Jiang**

> 我要去掉这个icon

**[2026-05-14 03:43:11] user/Qingwen Jiang**

> [Image]

**[2026-05-14 03:43:33] admin/Pearl**

> I can see that you would like to remove the float Wishlist button.
>  Please note that this button is our Wishlist access button.
>  It helps your customers to see the saved items and directly add them to their cart from there.
>  So, removing it will disrupt the process.

**[2026-05-14 03:43:47] admin/Pearl**

> Quick suggestion for you – Would you be interested in moving it to your header as a heart icon instead?
>  [Image] It tends to be more visible and intuitive for customers up there, and the heart icon is instantly recognizable. Could help improve engagement with your wishlist feature.
>  Let me know if you'd like me to make that change for you – takes just a minute!

**[2026-05-14 03:44:19] user/Qingwen Jiang**

> 可以

**[2026-05-14 03:46:05] user/Qingwen Jiang**

> [Image]

**[2026-05-14 03:46:08] user/Qingwen Jiang**

> 太丑了

**[2026-05-14 03:46:30] admin/Pearl**

> I know :)
>  Its a work in progress.
>  Thanks for your patience.

**[2026-05-14 03:46:54] user/Qingwen Jiang**

> [Image] 放在这两个中间吧

**[2026-05-14 03:48:01] admin/Pearl**

> Done. Let me adjust its width as well.

**[2026-05-14 03:52:33] admin/Pearl**

> How does it look?
>  [Image]

**[2026-05-14 03:55:53] user/Qingwen Jiang**

> 可以

**[2026-05-14 03:56:04] user/Qingwen Jiang**

> 但是为啥我这显示的位置

**[2026-05-14 03:56:08] user/Qingwen Jiang**

> [Image]

**[2026-05-14 03:56:13] user/Qingwen Jiang**

> 是这里呀

**[2026-05-14 03:56:36] admin/Pearl**

> Can you please try hard refreshing your browser? Sometimes changes made to the website aren't always visible until you perform a hard refresh.
>  To hard refresh on Google Chrome on Windows, there are two ways you can do it:
>  1. Hold down Ctrl and click the Reload button.
> 2. Or Hold down Ctrl and press F5.
>  To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
>  1. Hold down Shift and click the Reload button.
> 2. Or Hold down Command, Shift and click the ‘R’ key. ​

**[2026-05-14 03:57:16] user/Qingwen Jiang**

> 我用的无痕模式查看的

**[2026-05-14 03:58:05] user/Qingwen Jiang**

> [Image] 刷新出来了

**[2026-05-14 03:58:10] admin/Pearl**

> That is odd🤔
>  Can you try using another browser or device please?

**[2026-05-14 03:59:08] user/Qingwen Jiang**

> [Image] 我换了个浏览器

**[2026-05-14 03:59:14] user/Qingwen Jiang**

> 位置又去那了

**[2026-05-14 03:59:34] admin/Pearl**

> I also tried on my mobile and it works correctly:
>  [Image]

**[2026-05-14 04:00:38] admin/Pearl**

> Safari on desktop:
>  [Image]

**[2026-05-14 04:01:02] admin/Pearl**

> Chrome on Windows:
>  [Image]

**[2026-05-14 04:02:16] user/Qingwen Jiang**

> 行吧我晚点再刷新一下

**[2026-05-14 04:02:23] user/Qingwen Jiang**

> [Image] 这两个箭头

**[2026-05-14 04:02:36] user/Qingwen Jiang**

> 是你们的插件产生的吗

**[2026-05-14 04:03:11] admin/Pearl**

> Thanks. Let me know how it goes please.

**[2026-05-14 04:03:19] admin/Pearl**

> No, the arrows are not coming from our app.

**[2026-05-14 04:05:06] user/Qingwen Jiang**

> 我晚点再看看

**[2026-05-14 04:05:18] admin/Pearl**

> But I realized this is how the buttons are appearing on the product pages:
>  [Image]
>  Would you like me to apply a little customization?
>  Here is a suggestion:
>  [Image]

**[2026-05-14 04:05:55] user/Qingwen Jiang**

> 可以的

**[2026-05-14 04:06:52] admin/Pearl**

> Great. Done✅

**[2026-05-14 04:06:59] admin/Pearl**

> Any thing else I can do to help at the moment?

**[2026-05-14 04:09:05] admin/Pearl**

> Oh, I also noticed this is how the confirmation message is appearing:
>  [Image]
>  Would you like it customized to match your store theme color and the buttons?

**[2026-05-14 04:10:37] admin/Pearl**

> For example, like this:
>  [Image]

**[2026-05-14 04:13:35] admin/Pearl**

> Are we still connected?👀

**[2026-05-14 04:17:20] admin/Pearl [note]**

> .restock-alerts-toast {
>  background-color: rgb(231,123,31)!important;
>  color: white!important;
>  }
>  .restock-alerts-toast .toastCheckIcon{
>  filter: invert(1) brightness(1000%);
>  }

**[2026-05-14 04:26:34] admin/Pearl**

> It seems like you are busy at the moment. No problem :)
>  Let me know if you would like this change applied and I can do it for you absolutely free of charge

**[2026-05-14 04:26:41] admin/Pearl**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-14 04:40:03] admin/Pearl**

> Do you think you can make me happy by leaving a short review?
> 
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-14 11:05:27] bot/Luna**

> 帮助 Pearl 了解他们的表现如何：

**[2026-05-14 11:05:27] bot/Luna**

> [Conversation Rating Request]

</details>
