---
conversation_id: "215474075207205"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474075207205?view=List"
shopify_domain: "5e05c8-c5.myshopify.com"
shopify_url: "https://5e05c8-c5.myshopify.com"
company_name: "Sparkl"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-27T09:06:03Z"
closed_at: "2026-04-30T09:40:35Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "IND"
region_source: "contact_location"
assignee_admin_id: "7707299"
assignee_name: "Nilou"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Melissa", "Mo Ramez", "Nilou"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "My Store Admin"
customer_email: "tech@trysparkl.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 2
seconds_to_first_admin_reply: 46
seconds_from_start_to_review_ask: 1455
seconds_from_handoff_to_review_ask: 1453
seconds_from_first_reply_to_review_ask: 1409
review_asked: true
review_ask_admin_name: "Nilou"
num_messages: 45
customer_message_count: 16
admin_message_count_total: 27
note_count: 3
customer_word_count: 128
admin_word_count: 674
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2079
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474081764916"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474081764916?view=List"
review_rating: 5
review_posted_at: "2026-04-27T18:18:10Z"
seconds_from_ask_to_review: 31672
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474075207205 — Sparkl ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474075207205?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7707299/conversation/215474081764916?view=List)  ·  🔗 [Visit Shopify store](https://5e05c8-c5.myshopify.com)

## Overview
- **Merchant:** My Store Admin — `tech@trysparkl.com` (personal business email (likely the founder or a named employee))
- **Store:** 5e05c8-c5.myshopify.com · 🌍 Pune, Maharashtra, India
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Grow
- **Currency:** GBP
- **Store created on Shopify:** 2024-03-08

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-04-27 09:00:45 UTC
- **Install to conversation start:** 5 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 13

## Summary
A new merchant installed Notify Me and couldn't see the widget on their store. The support agent fixed a theme conflict causing the widget not to display, applied a UI customization to the confirmation message, removed an unwanted red element, and escalated a request to unlock the manual notification send feature (needed for bundle products) at no extra charge. All issues were resolved within the conversation.

> "We have faced quite a few challenges with other softwares that we use in our business and the support hasn't been quite to the mark. But you guys are doing great. Keep it up."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-27 09:06:03 | +0s | — |
| Handed to human (Nilou) | 2026-04-27 09:06:05 | +2s | +0s |
| First reply to customer | 2026-04-27 09:06:49 | +46s | +44s |
| Review requested by Nilou | 2026-04-27 09:30:18 | +24m 15s | +24m 13s |
| Conversation closed | 2026-04-30 09:40:35 | +3d 0h | +3d 0h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-27 18:18:10 | +9h 12m | +9h 12m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Widget not displaying | The merchant could not see the Notify Me button on their store. | yes |
| 2 | How-To / Setup | Where subscriber data is stored and how to notify customers | The merchant asked where submitted contact information is stored and how future notifications are sent. | yes |
| 3 | Feature Request | Manual notification send for bundle products | The merchant needed access to the manual send feature which was locked due to their plan tier, specifically for bundle product notifications. | yes |
| 4 | How-To / Setup | UI customization - remove red element | The merchant asked for a red section to be removed from the widget display. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +24m 15s after conversation start (+24m 13s after human handoff)
- **Requested by:** Nilou
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-27 18:18:10 UTC
- **Time from ask to review publish:** +8h 47m
- **Time from conversation start to publish:** +9h 12m
- **Match method:** `ok`
- **Shop name on review:** Sparkl
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> The support is as good as the product. Nilou, the support agent, helped me with every single bit while setting up the app. I highly recommend and keep up the good work.

## Statistics
- **Messages:** 45 (16 customer, 27 admin)
- **Internal notes:** 3
- **Word count:** customer 128, admins 674
- **Total handling time (Intercom):** +34m 39s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Melissa, Mo Ramez, Nilou)
- **Primary assignee:** Nilou
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Automate Snoozing Started, Automate Snoozing End
- **Topics:** NM - Asked for review, NM - New Installation - Proactive

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer had a positive experience with the teammate who resolved their issues efficiently and provided helpful guidance. The customer expressed strong positive sentiment and satisfaction with the product and support.

## Attachments referenced in transcript
- `Animation.gif`
- `Animation.gif`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Manual send of notifications feature locked behind plan tier for bundle products

## Full transcript
<details>
<summary>Click to expand — 45 messages</summary>

**[2026-04-27 09:06:03] user/My Store Admin [source]**

> I just installed Notify Me

**[2026-04-27 09:06:05] admin/Mo Ramez [note]**

> shopify_domain: 5e05c8-c5.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: False
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-04-27 09:06:49] admin/Nilou**

> Hi there, ﻿​﻿
>  Welcome to Notify Me! This is Nilou from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-04-27 09:07:31] user/My Store Admin**

> Hello Nilou, I can't see the Notify me button. Please help

**[2026-04-27 09:07:55] admin/Nilou**

> Hi there, let me check please

**[2026-04-27 09:10:18] user/My Store Admin**

> Yes please

**[2026-04-27 09:14:25] admin/Nilou**

> There was a slight conflict with the store's theme which prevented the widget's display. It's fixed now. ✅
>  [Image] Would you check and confirm everything is to your liking now?

**[2026-04-27 09:14:57] user/My Store Admin**

> Checking

**[2026-04-27 09:16:25] admin/Nilou**

> Awesome! ^-^ By the way, while I was reviewing your confirmation message, I noticed how it currently appears:
>  [Image] I had an idea that might help it better match your theme and make it stand out even more:
>  [Image] What do you think?
>  Would you be interested in exploring this customization?
>  Just reply to this message and I'll take care of it for you. 😊

**[2026-04-27 09:17:04] user/My Store Admin**

> That looks perfect 👍 Go ahead

**[2026-04-27 09:17:20] user/My Store Admin**

> Also, where will the information be stored and how can we notify people in future?

**[2026-04-27 09:17:33] admin/Nilou**

> Great!😄 I'll add it now
>  [GIF]

**[2026-04-27 09:18:44] admin/Nilou**

> Once someone submits their contact point, you can check it here: On your Notify me panel -&gt; Back in stock -&gt; Reports -&gt; Requests
>  [Attachment: "Animation.gif"]

**[2026-04-27 09:19:34] user/My Store Admin**

> [Image] Can you remove this red bit?

**[2026-04-27 09:20:13] admin/Nilou**

> Usually once the item is back in stock or in other words once the inventory level passes 0, automatically customers would be notified. But please note this works a little different for Bundle products. For these products, you'll need to manually trigger the notification. Would you like to submit a test request so I can show you how to do that? ^-^

**[2026-04-27 09:20:17] admin/Nilou**

> Yes!

**[2026-04-27 09:20:55] admin/Nilou**

> ✅Done
>  [Image] I'll remove the red section now

**[2026-04-27 09:21:20] user/My Store Admin**

> Perfect 👍

**[2026-04-27 09:22:50] user/My Store Admin**

> Cool, I did a test request from shubham+test1@createwithestudios.com

**[2026-04-27 09:23:35] admin/Nilou**

> ✅Done
>  [Image]

**[2026-04-27 09:25:32] admin/Nilou**

> Awesome, let me show you the steps But please note at the moment, the feature is locked due to plan limitations However I understand this option is necessary for you to adopt the set up to your bundle product configuration. So I'll be happy to escalate a personalized request on your behalf to our product team to grant you access to this feature (manual send of notifications) without any extra charges and regardless of the plan tier you're on. How does that sound? ^-^

**[2026-04-27 09:26:32] user/My Store Admin**

> That sounds amazing Nilou. You are awesome 🙌

**[2026-04-27 09:27:12] admin/Nilou**

> To send the notifications manually, you'll just need to go to the Reports section -&gt; Requests -&gt; Select the request -&gt; Select "Send manually and the customer would receive the "First back in stock" notification
>  [Attachment: "Animation.gif"]

**[2026-04-27 09:27:29] admin/Nilou**

> Thank you for the kind words!🥹 I'll be happy to!

**[2026-04-27 09:28:10] user/My Store Admin**

> Got it, thanks a lot

**[2026-04-27 09:28:43] admin/Nilou**

> Your request for the Manual send feature has been forwarded to our team. ✅^-^ You should be able to use this feature in a few hours. I'll make sure to update you once the permission has been granted.

**[2026-04-27 09:28:48] admin/Nilou**

> You're absolutely welcome!

**[2026-04-27 09:29:07] user/My Store Admin**

> Thank you Nilou. 🙏

**[2026-04-27 09:29:15] admin/Nilou**

> Also you can use filters to select the requests in bulk
>  [Image]

**[2026-04-27 09:29:36] admin/Nilou**

> Happy to help! While we wait for the product team to grant you access, may I ask for a quick favor?🥹

**[2026-04-27 09:29:52] user/My Store Admin**

> Sure

**[2026-04-27 09:30:18] admin/Nilou**

> Thankssss 😍
> 
>  I was wondering, if you are satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-04-27 09:32:00] user/My Store Admin**

> 100%. This is what helps the business grow. So far I am impressed with the support. We have faced quite a few challenges with other softwares that we use in our business and the support hasn't been quite to the mark. But you guys are doing great. Keep it up.

**[2026-04-27 09:33:22] user/My Store Admin**

> Done ✅

**[2026-04-27 09:33:48] admin/Nilou**

> Thank you so much for the kind words! That honestly means a lot and totally made my day🥹🙏 We totally understand how it could be tricky to navigate through apps for business owners and we aim to be here for you 24/7 so we can make the set up as smooth as possible ^-^

**[2026-04-27 09:34:19] admin/Nilou**

> Thanks so much!😍
>  [GIF]

**[2026-04-27 09:34:30] user/My Store Admin**

> [GIF]

**[2026-04-27 09:35:17] admin/Nilou**

> 😄🙌

**[2026-04-27 09:35:47] admin/Nilou**

> I'll get in touch with you as soon as you have access to test manual send It should be in a few minutes actually

**[2026-04-27 09:36:40] admin/Melissa [note]**

> done

**[2026-04-27 09:37:03] admin/Nilou [note]**

> Thanksss

**[2026-04-27 09:39:46] admin/Nilou**

> ✅Done You have now access to the Manual send feature😊

**[2026-04-27 09:40:32] admin/Nilou**

> If there's anything else you'd like help with, we're here for you pretty much 24/7!😄 Feel free to message us anytime!

**[2026-04-30 09:40:35] bot/Luna**

> Hey there,
>  Just a quick check-in to see if our previous message has reached you? It's been a little while since we've heard from you so we're going to step away and wrap up for now... ​
>  However, we are still here to help - just give us a shout at anytime if you have follow-up questions and we'll go from there. ​
>  In the meantime, have a great day! 👋🏻

**[2026-04-30 09:40:36] bot/Luna**

> [Conversation Rating Request]

</details>
