---
conversation_id: "215474357043380"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474357043380?sidebar_tab=details&view=List"
shopify_domain: "gtxste-mw.myshopify.com"
shopify_url: "https://gtxste-mw.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-19T04:43:32Z"
closed_at: "2026-05-19T05:10:45Z"
state: "closed"
priority: "not_priority"
channel: "automated"
language: "English"
region: "CAN"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Chat"
team_id: 7400179
all_admins_involved: ["Nikola", "Rick"]
agent_count: 2
agent_count_bucket: "2"
customer_name: ""
customer_email: ""
contact_email_type: "unknown"
contact_email_role_hint: ""
seconds_to_human_handoff: 31
seconds_to_first_admin_reply: 31
seconds_from_start_to_review_ask: 1452
seconds_from_handoff_to_review_ask: 1421
seconds_from_first_reply_to_review_ask: 1421
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 47
customer_message_count: 21
admin_message_count_total: 27
note_count: 0
customer_word_count: 123
admin_word_count: 460
count_reopens: 0
count_assignments: 2
handling_time_seconds: 1633
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474359483662"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474359483662?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-19T10:29:41Z"
seconds_from_ask_to_review: 19317
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474357043380 — SultryScents by SD ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474357043380?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474359483662?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://gtxste-mw.myshopify.com)

## Overview
- **Merchant:** (no name)
- **Store:** gtxste-mw.myshopify.com · 🌍 Montreal, Quebec, Canada
- **App:** Notify Me!
- **Channel:** automated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-05-10 02:48:12 UTC
- **Install to conversation start:** 9 days before this conversation

## Summary
The merchant reported that customers were seeing an 'Add to Cart' button instead of the 'Pre-Order' button on out-of-stock products. Agent Rick diagnosed and fixed inventory configuration settings on the backend, then also resolved two additional issues: a missing 'Add to Wishlist' button and a missing 'Low Stock' indicator. Rick also confirmed the 'Notify Me' feature was working correctly for out-of-stock variants.

> "oh myyy Goddddd !!! Stoppp itttt 😍"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-19 04:43:32 | +0s | — |
| Handed to human (Rick) | 2026-05-19 04:44:03 | +31s | +0s |
| First reply to customer | 2026-05-19 04:44:03 | +31s | +0s |
| Review requested by Rick | 2026-05-19 05:07:44 | +24m 12s | +23m 41s |
| Conversation closed | 2026-05-19 05:10:45 | +27m 13s | +26m 42s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-19 10:29:41 | +5h 46m | +5h 45m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Technical Bug | Pre-Order button not showing | Customers were seeing 'Add to Cart' instead of the 'Pre-Order' button on out-of-stock product variants. | yes |
| 2 | Technical Bug | Add to Wishlist button not visible | The merchant asked why customers could not see the 'Add to Wishlist' button. | yes |
| 3 | Technical Bug | Low stock indicator not showing | The merchant flagged that the low stock indicator was not appearing. | yes |
| 4 | How-To / Setup | Notify Me button functionality | The merchant asked whether customers could click a 'Notify Me' button when a product is out of stock. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +24m 12s after conversation start (+23m 41s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-19 10:29:41 UTC
- **Time from ask to review publish:** +5h 21m
- **Time from conversation start to publish:** +5h 46m
- **Match method:** `manual`
- **Shop name on review:** SultryScents by SD
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> The best App ever ! Thank you so much Rick ! it was so quick :) !

## Statistics
- **Messages:** 47 (21 customer, 27 admin)
- **Internal notes:** 0
- **Word count:** customer 123, admins 460
- **Total handling time (Intercom):** +27m 13s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 2 (Nikola, Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Chat

## Tags & Topics
- **Tags:** Notify Me - asked for review, Started by Chat, No Fin involvement, NM review series, Expected reply time sent
- **Topics:** NM - Asked for review, NM series - Review 5

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** - Pre-Order button requires specific inventory configuration (tracking on, quantity 0 or less, continue selling when out of stock enabled) which was not set correctly by default

## Full transcript
<details>
<summary>Click to expand — 47 messages</summary>

**[2026-05-19 04:43:32] admin/Nikola [source]**

> Hi Sultry, Need help for creating offers for PreOrder ?
>  Just reply here and we will take care of it for you.

**[2026-05-19 04:43:32] user/Sultry Scents by SD**

> HI, customer dont see the button pre-order. they see add to cart instead

**[2026-05-19 04:43:37] bot/Luna**

> Hi Sultry,
>  Thanks for your message! We will get back to you shortly.

**[2026-05-19 04:43:38] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to sdsultryscents@gmail.com.

**[2026-05-19 04:44:03] admin/Rick**

> Hello Sultry,
> 
>  Thank you for contacting us.
>  I'm Rick from the Customer Support team here, and I'm happy to be assisting you today 🙋🏻‍♂️

**[2026-05-19 04:44:30] user/Sultry Scents by SD**

> yes, perfect. Customer dont see the button pre-order. they see add to cart instead

**[2026-05-19 04:44:58] admin/Rick**

> Sure, I can have a check on that,
>  Would you please share a link and/or a screenshot of where they're seeing this?

**[2026-05-19 04:45:11] user/Sultry Scents by SD**

> https://sultryscentsd.com/products/rose-couture-diffuseur-aromatique-electrique?variant=51861761556800&amp;is_shop_owner=true

**[2026-05-19 04:47:21] admin/Rick**

> I'm seeing the button as the normal ATC, as well!
>  Let me ask you something ..

**[2026-05-19 04:47:51] user/Sultry Scents by SD**

> yes please

**[2026-05-19 04:48:19] admin/Rick**

> Would you please make sure the variant meets these 3 conditions:
>  1. Inventory tracked is on
> 2. Quantity is 0 or less
> 3. "Continue selling when out of stock" is checked
>  Please navigate to your Products in the Shopify admin, open the product, and update each variant’s inventory settings like in the screenshot below:
>  [Image]

**[2026-05-19 04:48:38] admin/Rick**

> All these three conditions are necessary for the variant so it shows the PreOrder button.

**[2026-05-19 04:49:33] admin/Rick**

> Apparently, the variant has stock in at least one of the fulfilment locations. Is that correct?

**[2026-05-19 04:51:15] user/Sultry Scents by SD**

> [Image]

**[2026-05-19 04:51:44] admin/Rick**

> OK, thanks for sharing the screenshot!
>  Checking ...

**[2026-05-19 04:51:47] admin/Rick**

> [Image]

**[2026-05-19 04:52:45] user/Sultry Scents by SD**

> ok thank you

**[2026-05-19 04:59:27] admin/Rick**

> This should be fixed now ✅
>  Would you please check and ensure it meets your expectations so I can finalize the settings? 😊
>  [Image]

**[2026-05-19 05:00:26] user/Sultry Scents by SD**

> ohhh myy god

**[2026-05-19 05:00:30] user/Sultry Scents by SD**

> how did you do ?

**[2026-05-19 05:00:37] user/Sultry Scents by SD**

> it works now !!!!!

**[2026-05-19 05:00:54] admin/Rick**

> It just needed a bit of configuration on the backend, should be fixed for good now ✅🤗

**[2026-05-19 05:01:03] user/Sultry Scents by SD**

> will it be automatically with all the other product in the furture?

**[2026-05-19 05:01:11] admin/Rick**

> Awesomeee! Always happy to help 😊

**[2026-05-19 05:01:21] admin/Rick**

> Yesss, should be fixed for any product now.

**[2026-05-19 05:01:29] user/Sultry Scents by SD**

> Yes, there is something else please Rick

**[2026-05-19 05:01:45] user/Sultry Scents by SD**

> why customer dont see the button ADD TO WISHLIST

**[2026-05-19 05:02:28] admin/Rick**

> That's odd! Working on it ..

**[2026-05-19 05:02:46] user/Sultry Scents by SD**

> and low stock ...

**[2026-05-19 05:03:32] admin/Rick**

> I mean you can call me the Flash!
>  Both fixed ✅
>  [Image]

**[2026-05-19 05:03:53] user/Sultry Scents by SD**

> oh myyy Goddddd !!! Stoppp itttt 😍

**[2026-05-19 05:04:00] admin/Rick**

> [Image]

**[2026-05-19 05:04:10] admin/Rick**

> Everything seems in place now 🤗

**[2026-05-19 05:04:59] user/Sultry Scents by SD**

> i am so happy !!!

**[2026-05-19 05:05:16] user/Sultry Scents by SD**

> When iits out of stock, can the customer click Notify me ??

**[2026-05-19 05:06:08] admin/Rick**

> And I'm more than glad 😌
> 
>  Yes, if the variant is out of stock, the NotifyMe button shows up:
>  https://sultryscentsd.com/products/tropical-bliss-sweet-fruity-fresh?variant=51008751305024&amp;is_shop_owner=true
>  [Image]

**[2026-05-19 05:06:28] user/Sultry Scents by SD**

> Excellent !!!

**[2026-05-19 05:06:33] user/Sultry Scents by SD**

> Thank you so much Rick

**[2026-05-19 05:06:42] admin/Rick**

> My absolute pleasure, my friend 😇 You're more than welcome!
> 
>  Is there anything else I can assist you with at the moment?

**[2026-05-19 05:06:46] admin/Rick**

> Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-05-19 05:07:35] user/Sultry Scents by SD**

> yeesss off course

**[2026-05-19 05:07:44] admin/Rick**

> Thankssss 😍
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹
> 
>  You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-19 05:07:45] user/Sultry Scents by SD**

> Everything is well done

**[2026-05-19 05:09:18] user/Sultry Scents by SD**

> [Image] its done ! thank you again

**[2026-05-19 05:09:53] admin/Rick**

> Wow! I appreciate your kindness 😍 ﻿Can't wait to read your kind words.

**[2026-05-19 05:10:06] admin/Rick**

> And again, my pleasure 😇

**[2026-05-19 05:10:25] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

</details>
