---
conversation_id: "215474059754166"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474059754166?view=List"
shopify_domain: "bzi2qw-eq.myshopify.com"
shopify_url: "https://bzi2qw-eq.myshopify.com"
company_name: ""
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-04-25T13:55:38Z"
closed_at: "2026-04-26T19:04:46Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "ARE"
region_source: "contact_location"
assignee_admin_id: "5117425"
assignee_name: "Mason"
team_name: "Shopify"
team_id: 8485879
all_admins_involved: ["Mason", "Miles"]
agent_count: 2
agent_count_bucket: "2"
customer_name: null
customer_email: "no-reply@shopify.com"
contact_email_type: "system"
contact_email_role_hint: "no-reply"
seconds_to_human_handoff: 8
seconds_to_first_admin_reply: 5367
seconds_from_start_to_review_ask: 9275
seconds_from_handoff_to_review_ask: 9267
seconds_from_first_reply_to_review_ask: 3908
review_asked: true
review_ask_admin_name: "Mason"
num_messages: 13
customer_message_count: 3
admin_message_count_total: 18
note_count: 1
customer_word_count: 74
admin_word_count: 428
count_reopens: 0
count_assignments: 3
handling_time_seconds: 7213
sla_name: "Emails First 3h"
sla_status: "hit"
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: 5
review_ticket_id: "215474069636960"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474069636960?view=List"
review_rating: 5
review_posted_at: "2026-04-26T18:17:39Z"
seconds_from_ask_to_review: 92846
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474059754166 — Moon Perfumes Boutique ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474059754166?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/5117425/conversation/215474069636960?view=List)  ·  🔗 [Visit Shopify store](https://bzi2qw-eq.myshopify.com)

## Overview
- **Merchant:** (no name) — `no-reply@shopify.com` (automated system address (e.g. Shopify/Native Forms notification))
- **Store:** bzi2qw-eq.myshopify.com · 🌍 Sharjah, Emirate of Sharjah, United Arab Emirates
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## App usage — Notify Me!
- **Notify Me! plan:** —
- **Installed on:** 2026-04-25 12:24:41 UTC
- **Install to conversation start:** 1h 30m before this conversation

## Summary
The merchant from Moon Perfumes Boutique wanted to hide the quantity remaining and only display the low stock widget when inventory is 3 or fewer units. The agent provided step-by-step instructions to configure the low stock threshold in the Notify Me! app. The merchant also asked about the $1,000 usage approval charge on the basic plan, which the agent clarified as a standard Shopify billing authorization for potential overage fees. Both issues were resolved to the merchant's satisfaction.

> "Understood. Thanks"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-04-25 13:55:38 | +0s | — |
| Handed to human (Mason) | 2026-04-25 13:55:46 | +8s | +0s |
| First reply to customer | 2026-04-25 15:25:05 | +1h 29m | +1h 29m |
| Review requested by Mason | 2026-04-25 16:30:13 | +2h 34m | +2h 34m |
| Conversation closed | 2026-04-26 19:04:46 | +1d 5h | +1d 5h |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-04-26 18:17:39 | +1d 4h | +1d 4h |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Low stock threshold configuration | The merchant wanted to hide the quantity remaining and only show the low stock widget when inventory drops to 3 or fewer units. | yes |
| 2 | Billing | Usage charge authorization | The merchant asked what the $1,000 usage approval means and whether it is included in the basic plan subscription. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +2h 34m after conversation start (+2h 34m after human handoff)
- **Requested by:** Mason
- **Merchant agreed:** not_explicitly

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-04-26 18:17:39 UTC
- **Time from ask to review publish:** +1d 1h
- **Time from conversation start to publish:** +1d 4h
- **Match method:** `manual`
- **Shop name on review:** Moon Perfumes Boutique
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> Thanks very helpful

## Statistics
- **Messages:** 13 (3 customer, 18 admin)
- **Internal notes:** 1
- **Word count:** customer 74, admins 428
- **Total handling time (Intercom):** +2h 0m
- **Reopens:** 0
- **Assignments:** 3
- **SLA:** Emails First 3h — ✅ hit

## People involved
- **Agents who worked on it:** 2 (Mason, Miles)
- **Primary assignee:** Mason
- **Team / Inbox:** Shopify

## Tags & Topics
- **Tags:** Started by Email, manage-Shopify-email-participants, Notify Me - asked for review
- **Topics:** Get Support Button, NM - Asked for review

## Intercom-side signals
- **Intercom CX Score (AI grading):** 5 / 5
  - Explanation: The customer asked about configuring the low stock display and billing details. The teammate provided clear, helpful answers that the customer accepted, resulting in a smooth resolution.

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 13 messages</summary>

**[2026-04-25 13:55:38] user/(unknown) [source]**

> April 25, 2026
> 
> 
> 
> 
> 
> 
> 
> 
>  New message about Notify! Back in Stock|PreOrder
> 
> 
> 
>  Moon Perfumes Boutique sent you a message. See it below.
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
>  I don't want the quantity remaining to show. Only show low stock for quantity 3 or less
> 
> 
> 
> 
> 
>  [Image] [Image] 15‍1 O'Con‍nor Str‍eet, Gro‍und fl‍oor, Ot‍tawa ON, K2P 2L8

**[2026-04-25 13:55:44] bot/Luna [duplicate_conversation_note]**

> This could be a duplicate conversation.
>  This user has 1 other open or snoozed conversation(s) with activity in the last 10 hours:
>  -
>  215474059554008

**[2026-04-25 13:55:45] bot/Luna [note]**

> Shopify Support or critical app notices. ​
>  Check carefully and mention the responsible person if necessary.

**[2026-04-25 13:55:46] admin/Miles [note]**

> Action required: Swap email participant
>  This conversation was sent via Shopify by a merchant, but the system could not automatically find their contact in Intercom.
>  Please do the following:
>  1. Check the reply-to email address shown in the email header above.
> 2. Go to Manage participants and add that email as a new participant.
> 3. Remove no-reply@shopify.com from the participants.

**[2026-04-25 15:25:05] admin/Mason**

> Hi there,
>  I hope you're doing well.
>  This is Mason from the Customer Care Team.
> 
>  To only show the Low Stock widget when inventory is 3 or less, you need to set the low stock threshold to 3 in your Notify Me! app settings.
> 
>  Here’s how to do it:
>  - Open the Notify Me! panel in your Shopify admin.
> - Go to the Low Stock section.
> - Click Settings.
> - Choose "Display the stock counter according to each product’s actual inventory level."
> - Set the low stock threshold to 3.
> - Click Save.
>  This feature is only available on paid plans. so the widget will only appear when a product’s inventory drops to 3 or fewer units.

**[2026-04-25 16:01:56] user/MOON PERFUMES**

> I subscribed to the basic plan. But what does it mean to approve upto 1000 dollars for usage? Isn't that included in the subscription?

**[2026-04-25 16:24:57] admin/Mason**

> Hi there.
>  When you subscribe to a Notify Me paid plan (such as the basic plan), your monthly subscription fee covers a set number of pre order. If your usage exceeds these included limits, you are not blocked; instead, you are billed a small per-action overage fee for each additional pre-order above your plan’s allowance.
> 
>  The approval to charge up to $1,000 is a standard Shopify billing authorization. It allows Notify Me to automatically bill you for any overage charges that may occur if your usage exceeds your plan’s limits. You are only charged for what you actually use—if you stay within your plan’s limits, you only pay the base subscription fee.

**[2026-04-25 16:28:57] user/MOON PERFUMES**

> Understood. Thanks

**[2026-04-25 16:30:13] admin/Mason**

> You're welcome :)
>  Is there anything else I can help you with?
> 
>  Also, I was wondering, can you make me happy by leaving us a review, before you go? :)
>  Mentioning my name will be the cherry on top! 🍒😍
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
> 
>  It means a lot to me and make my day!
>  Thanks for your kindness in advance🥹

**[2026-04-26 12:37:17] admin/Mason**

> Hi there,
>  I hope you're doing well.
> 
>  It looks like you're busy as I haven't heard from you.
>  Here's a quick check-in to see if my previous message has reached you.
> 
>  I look forward to hearing back from you.
>  Kind regards,

**[2026-04-26 19:04:31] admin/Mason**

> Hi there,
>  I hope you are doing well 😊
> 
>  I just saw the review you left and I wanted to personally thank you for taking the time to share your feedback. It truly means a lot to us and honestly made my day.
>  If there is nothing else you need help with right now, I will go ahead and close this ticket. That said, please feel free to reach out anytime you have a question or need assistance. I am always happy to help.
> 
>  Wishing you a great day ahead.
>  Warm regards,

**[2026-04-26 19:04:57] bot/Luna**

> Help Mason understand how they’re doing:

**[2026-04-26 19:04:57] bot/Luna**

> [Conversation Rating Request]

</details>
