---
conversation_id: "215474311797323"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474311797323?view=List"
shopify_domain: "the-scatter-joy-project.myshopify.com"
shopify_url: "https://the-scatter-joy-project.myshopify.com"
company_name: "The Scatter Joy Project"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-15T01:17:11Z"
closed_at: "2026-05-15T02:13:06Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "8290401"
assignee_name: "Grace"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Grace", "Mo Ramez", "Nareh"]
agent_count: 3
agent_count_bucket: "3"
customer_name: "Zachariah Thompson"
customer_email: "info@thescatterjoyproject.com"
contact_email_type: "team_mailbox"
contact_email_role_hint: "info"
seconds_to_human_handoff: 1
seconds_to_first_admin_reply: 45
seconds_from_start_to_review_ask: 3070
seconds_from_handoff_to_review_ask: 3069
seconds_from_first_reply_to_review_ask: 3025
review_asked: true
review_ask_admin_name: "Grace"
num_messages: 59
customer_message_count: 19
admin_message_count_total: 34
note_count: 6
customer_word_count: 272
admin_word_count: 773
count_reopens: 0
count_assignments: 2
handling_time_seconds: 3310
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: 5
intercom_cx_score: null
review_ticket_id: "215474315738503"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474315738503"
review_rating: 5
review_posted_at: "2026-05-15T11:37:59Z"
seconds_from_ask_to_review: 34178
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474311797323 — The Scatter Joy Project ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/conversation/215474311797323?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/8290401/conversation/215474315738503)  ·  🔗 [Visit Shopify store](https://the-scatter-joy-project.myshopify.com)

## Overview
- **Merchant:** Zachariah Thompson — `info@thescatterjoyproject.com` (team mailbox (`info@…` — a shared inbox, not a single person))
- **Store:** the-scatter-joy-project.myshopify.com · 🌍 New York, New York, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2020-10-12

## App usage — Notify Me!
- **Notify Me! plan:** Starter (YEARLY)
- **Installed on:** 2026-05-15 01:13:05 UTC
- **Install to conversation start:** 4 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 9

## Summary
Zachariah Thompson, a mental health nonprofit merchant, had just installed the Notify Me app and needed help understanding and configuring several features. He requested the Notify Me button for homepage and collection pages (a higher-tier feature), which the agent arranged to unlock for free, and he also asked about ConvertKit integration, CSV export of contacts, and unboldening form text — all of which were addressed and resolved by the agent.

> "we are a mental health nonprofit, and usually run limited supply designs. this integration will be massive for us so that we can better plan to restock and bring back our most popular sought after items to help us fund out work."

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-15 01:17:11 | +0s | — |
| Handed to human (Grace) | 2026-05-15 01:17:12 | +1s | +0s |
| First reply to customer | 2026-05-15 01:17:56 | +45s | +44s |
| Review requested by Grace | 2026-05-15 02:08:21 | +51m 10s | +51m 9s |
| Conversation closed | 2026-05-15 02:13:06 | +55m 55s | +55m 54s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-15 11:37:59 | +10h 20m | +10h 20m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Feature Request | Notify Me button on homepage and collections | Merchant asked whether having the Notify Me button on the homepage and collection pages required an upgraded subscription. | yes |
| 2 | Integration | ConvertKit email platform integration | Merchant asked whether the app integrates with ConvertKit for email notifications. | partial |
| 3 | How-To / Setup | CSV export of customer contacts | Merchant asked whether customer contact data could be exported as a CSV to upload into ConvertKit. | yes |
| 4 | Technical Bug | Bold font styling on form text | Merchant asked whether the bold text on the back-in-stock form could be changed to non-bold to match their theme. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +51m 10s after conversation start (+51m 9s after human handoff)
- **Requested by:** Grace
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-15 11:37:59 UTC
- **Time from ask to review publish:** +9h 29m
- **Time from conversation start to publish:** +10h 20m
- **Match method:** `ok`
- **Shop name on review:** The Scatter Joy Project
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> So far I'm loving the app and it's functionality. Grace was a huge help in the chat while we were getting things set up, specifically as we were aligning our brand rules and design aesthetic for our "notify me" form. Looking forward to seeing how this contributes to sales on our platform.

## Statistics
- **Messages:** 59 (19 customer, 34 admin)
- **Internal notes:** 6
- **Word count:** customer 272, admins 773
- **Total handling time (Intercom):** +55m 10s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 3 (Grace, Mo Ramez, Nareh)
- **Primary assignee:** Grace
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, XXXXXX, NM - Preorder- Button activation&gt; widget&#39;s ok

## Intercom-side signals
- **In-chat rating widget:** 5 / 5

## Attachments referenced in transcript
- `REC-1405022552102 AM.mp4`

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** partially_resolved
- **Refund discussed:** no
- **Competitors mentioned:** ConvertKit
- **External blockers:** - No native ConvertKit integration available
- Notify Me button on homepage and collections locked behind higher-tier plan

## Full transcript
<details>
<summary>Click to expand — 59 messages</summary>

**[2026-05-15 01:17:11] user/Zachariah Thompson [source]**

> I just installed Notify Me

**[2026-05-15 01:17:12] admin/Mo Ramez [note]**

> shopify_domain: the-scatter-joy-project.myshopify.com
> app_embed_is_activated: True
> back_in_stock_is_activated: True
> pre_order_is_activated: True
> low_stock_is_activated: False
> wishlist_is_activated: False

**[2026-05-15 01:17:56] admin/Grace [assignment]**

> Hi Zachariah, ﻿​﻿
>  Welcome to Notify Me! This is Grace from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-15 01:19:44] admin/Grace**

> Preorder button seems to be perfectly set up, and it already matches your beautiful shop.😍
>  [Image]
> 
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-15 01:28:06] user/Zachariah Thompson**

> Looks great, honestly would love to be able to have the notifications place on the homepage and collections. Is this an upcharge in the subscription?

**[2026-05-15 01:28:44] admin/Grace**

> Hi Zachariah,
>  Grace here (:
>  How are you today? 🙌

**[2026-05-15 01:29:05] user/Zachariah Thompson**

> Great! Excited about this addition to our site.

**[2026-05-15 01:29:20] admin/Grace**

> I'm glad to hear it 😍

**[2026-05-15 01:29:52] admin/Grace**

> Regarding your question,
>  DO you mean you'd like the Notify me Button on the Home and collection page or are you referring to the preorder button? (:

**[2026-05-15 01:31:42] user/Zachariah Thompson**

> notify me. that's really all we are pressed to use right now.
>  we are a mental health nonprofit, and usually run limited supply designs. this integration will be massive for us so that we can better plan to restock and bring back our most popular sought after items to help us fund out work.

**[2026-05-15 01:33:54] admin/Grace**

> That's amazing (:
>  I would be more than happy to help you out with that,
>  [Image] Currently the Notify me button on the home and collection page is Available on the Rocket and standard plan, But as a small gift I would be more than happy to ask our team to give you this feature on your current plan (:

**[2026-05-15 01:34:05] admin/Grace**

> Would you like me to do that? 😍🙌

**[2026-05-15 01:34:22] user/Zachariah Thompson**

> that would be amazing!

**[2026-05-15 01:35:53] admin/Grace**

> Happy to help 🥹
>  I have already submitted your request to an admin, they are currently out of office but they will grant you access within the next 12 hours

**[2026-05-15 01:36:11] user/Zachariah Thompson**

> thanks so much!

**[2026-05-15 01:36:39] admin/Grace**

> You are absolutely welcome Zachariah, It was truly my pleasure
>  [GIF]
> 
>  is there anything else I can help you out with at the moment ? (:

**[2026-05-15 01:37:23] admin/Grace [note]**

> If you are all set for now , is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈

**[2026-05-15 01:37:24] user/Zachariah Thompson**

> wondering about a possible connect to our own email platform, ConvertKit. how does email notifications work within the application.

**[2026-05-15 01:39:11] admin/Grace**

> Great question!
>  Currently we don't have an integration with ConvertKit and all emails are sent directly through Notify Me.

**[2026-05-15 01:40:04] admin/Grace**

> when a customer requests a back-in-stock alert once the inventory becomes positive the Notifications are automatically sent by Notify Me.
>  Customers provide their contact details (such as email or phone number) via the Notify Me! form, and the app handles the notification process internally there is no need to set up a separate email flow in an external platform for these core notifications.

**[2026-05-15 01:40:36] admin/Grace**

> Could you please kindly let me know if that explanation makes sense?
>  I would be happy to clarify or explain further if you have any questions (:

**[2026-05-15 01:42:16] user/Zachariah Thompson**

> that makes sense, so everything is automated?
>  is there a way that we will be able to export csv to upload into our convertkit?

**[2026-05-15 01:43:08] admin/Grace**

> Do you mean the Contact point and the of your customers?
>  Yes you can get an export of your requests from inside the app🙌

**[2026-05-15 01:43:24] admin/Grace**

> Let me grab you a screenshot please

**[2026-05-15 01:43:56] admin/Grace**

> [Image]

**[2026-05-15 01:44:58] admin/Grace**

> And, Sure. Notify Me app will send out notifications automatically once the product is back in stock (inventory is set to a positive number).

**[2026-05-15 01:46:05] user/Zachariah Thompson**

> thanks for all the explanations and help! we'll stay tuned for the news about the the notify being available for collections and home pages.

**[2026-05-15 01:46:43] admin/Grace**

> Happy to help, It was a pleasure helping you out.
>  Thank you for your good vibes and great energy 😍

**[2026-05-15 01:47:09] admin/Grace [note]**

> If you are all set for now , is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈

**[2026-05-15 01:47:29] user/Zachariah Thompson**

> quick question acatually. not sure if you can edit this, but wondering if we can "unbold" this text on the form.
>  "you'll be the first to know. drop your email and we'll reach out as soon as it's available again."

**[2026-05-15 01:47:46] admin/Grace [note]**

> if I managed to make your day a bit easier, can you consider giving us a 5 star review

**[2026-05-15 01:48:18] admin/Grace**

> I can absolutely can (:
>  Could you please share the product page link with me ?

**[2026-05-15 01:48:53] user/Zachariah Thompson**

> sorry, I was thinking more generalized for all pages that i would show up on.

**[2026-05-15 01:52:02] admin/Grace**

> No worries at all,
>  Here is how your Form currently appears.
>  [Image] You can edit the text through here I recorded a screen recording for you
>  I wasn't able to see the section you mentioned though 🤔
>  If you'd like could you share a screenshot with me?
>  [Attachment: "REC-1405022552102 AM.mp4"]

**[2026-05-15 01:56:55] user/Zachariah Thompson**

> totally, I can change the text - i'm just unable to edit if it is bold or not. we don't want it to show up in bold font in our theme.

**[2026-05-15 01:57:54] user/Zachariah Thompson**

> [Image]

**[2026-05-15 01:58:49] admin/Grace**

> I understand now😅
>  I Can take care of that for you right away

**[2026-05-15 01:59:00] admin/Grace**

> Let me grab you a quick preview please 🙌

**[2026-05-15 01:59:59] admin/Grace**

> Here is preview of what we can do:
> 
>  Before:
>  [Image]
>  After:
>  [Image]

**[2026-05-15 02:00:10] admin/Grace**

> What do you think?😍

**[2026-05-15 02:00:16] user/Zachariah Thompson**

> amazing, thank you!

**[2026-05-15 02:00:55] admin/Grace**

> You are very welcome,
>  I'll go ahead and apply the changes now 😍

**[2026-05-15 02:01:02] admin/Grace**

> [GIF]

**[2026-05-15 02:01:21] admin/Grace [note]**

> .restock-alerts-form-title{
>  font-weight: 100 !important;
>  margin: 15px !important
>  }

**[2026-05-15 02:03:29] user/Zachariah Thompson**

> haha thank you

**[2026-05-15 02:04:37] admin/Grace**

> The changes have now been applied ✨

**[2026-05-15 02:04:48] user/Zachariah Thompson**

> thank you!

**[2026-05-15 02:05:19] admin/Grace**

> You are absolutely welcome ✨
>  Is there anything else I can help you out with? (:

**[2026-05-15 02:06:30] user/Zachariah Thompson**

> I think that;s it for now.

**[2026-05-15 02:06:58] admin/Grace**

> It was my pleasure helping you out. 🤗

**[2026-05-15 02:07:02] admin/Grace**

> If you are all set for now , is it ok if I ask for a little favor before you leave?
>  It will only take less than a minute of your time🙈

**[2026-05-15 02:07:51] user/Zachariah Thompson**

> sure thing

**[2026-05-15 02:08:21] admin/Grace**

> if I managed to make your day a bit easier, can you consider writing a quick review for me?✨🥹
>  It would be a huge help to us and if you happen to Mention my name that would be the cherry on top! 🍒😍
> 
>  You can write it here if you'd like : ﻿​﻿﻿​﻿Notify me! | Review Link

**[2026-05-15 02:10:56] user/Zachariah Thompson**

> done. thanks again!

**[2026-05-15 02:11:36] admin/Grace**

> You are a peach! 💛
>  You really made my day after a long shift .
>  Thank you so much for your good vibes and Great energy (:
>  I look forward to reading it 🥹

**[2026-05-15 02:12:56] admin/Grace**

> It looks like you're all set for now. I’ll close this conversation, Please feel free to reach out anytime it would be our pleasure to help you out🥹✨
>  [GIF]
>  Wishing you a great day ahead and lots of success with your business🙌

**[2026-05-15 02:13:17] bot/Luna**

> Help Grace understand how they’re doing:

**[2026-05-15 02:13:17] bot/Luna**

> [Conversation Rating Request]

**[2026-05-17 07:02:20] admin/Nareh [note]**

> Grace access given

</details>
