---
conversation_id: "215474304583916"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474304583916?sidebar_tab=details&view=List"
shopify_domain: "a0ubn1-ik.myshopify.com"
shopify_url: "https://a0ubn1-ik.myshopify.com"
company_name: "GIV Gowns"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-14T15:12:00Z"
closed_at: "2026-05-14T15:29:20Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "English"
region: "United States"
region_source: "contact_location"
assignee_admin_id: "7769537"
assignee_name: "Rick"
team_name: "Chat 2"
team_id: 7907912
all_admins_involved: ["Rick"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "GIV Gowns"
customer_email: "shawn@givgowns.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 46
seconds_to_first_admin_reply: 90
seconds_from_start_to_review_ask: 703
seconds_from_handoff_to_review_ask: 657
seconds_from_first_reply_to_review_ask: 613
review_asked: true
review_ask_admin_name: "Rick"
num_messages: 31
customer_message_count: 11
admin_message_count_total: 20
note_count: 0
customer_word_count: 151
admin_word_count: 389
count_reopens: 0
count_assignments: 3
handling_time_seconds: 994
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474307671526"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474307671526?view=List"
review_rating: 5
review_posted_at: "2026-05-14T18:21:54Z"
seconds_from_ask_to_review: 10691
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474304583916 — GIV Gowns ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/7769537/conversation/215474304583916?sidebar_tab=details&view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/shared/all/conversation/215474307671526?view=List)  ·  🔗 [Visit Shopify store](https://a0ubn1-ik.myshopify.com)

## Overview
- **Merchant:** GIV Gowns — `shawn@givgowns.com` (personal business email (likely the founder or a named employee))
- **Store:** a0ubn1-ik.myshopify.com · 🌍 Salt Lake City, Utah, United States
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** English

## Store profile
- **Shopify plan:** Basic
- **Currency:** USD
- **Store created on Shopify:** 2024-12-06

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-14 15:08:12 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 3
- **Wishlist items count:** 2

## Summary
The merchant from GIV Gowns requested access to the Kickstart ($9.9) plan on the day they launched their direct-to-consumer store. Agent Rick confirmed their eligibility, explained they could test the app on the free Lite plan first, and confirmed the app was already active on their site. The merchant was satisfied with the experience and left a review.

> "Sorry, I was just checking out the website and how that app integrates. It's awesome"

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-14 15:12:00 | +0s | — |
| Handed to human (Rick) | 2026-05-14 15:12:46 | +46s | +0s |
| First reply to customer | 2026-05-14 15:13:30 | +1m 30s | +44s |
| Review requested by Rick | 2026-05-14 15:23:43 | +11m 43s | +10m 57s |
| Conversation closed | 2026-05-14 15:29:20 | +17m 20s | +16m 34s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-14 18:21:54 | +3h 9m | +3h 9m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | Account / Access | Kickstart plan eligibility | The merchant requested access to the Kickstart ($9.99) plan and wanted to confirm their store was eligible. | yes |
| 2 | How-To / Setup | App activation and testing | The merchant asked how long it takes for the app to be active after payment and whether there is a way to test the customer experience. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +11m 43s after conversation start (+10m 57s after human handoff)
- **Requested by:** Rick
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-14 18:21:54 UTC
- **Time from ask to review publish:** +2h 58m
- **Time from conversation start to publish:** +3h 9m
- **Match method:** `ok`
- **Shop name on review:** GIV Gowns
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> I installed the app in seconds and Rick who helped me was awesome!

## Statistics
- **Messages:** 31 (11 customer, 20 admin)
- **Internal notes:** 0
- **Word count:** customer 151, admins 389
- **Total handling time (Intercom):** +16m 34s
- **Reopens:** 0
- **Assignments:** 3

## People involved
- **Agents who worked on it:** 1 (Rick)
- **Primary assignee:** Rick
- **Team / Inbox:** Chat 2

## Tags & Topics
- **Tags:** Started by Chat, No Fin involvement, Expected reply time sent, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - Kickstart eligibility

## Sentiment & Resolution
- **Sentiment:** very_positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 31 messages</summary>

**[2026-05-14 15:12:00] user/GIV Gowns [source]**

> Hi, I’d like to request access to the Kickstart ($9.9) plan. I believe my store meets the eligibility requirements.

**[2026-05-14 15:12:07] bot/Luna**

> Hi there,
>  Thanks for reaching out and for your interest in the Kickstart plan! ​
>  We’ll review your store’s details and check your eligibility. Once we’ve done that, we’ll get back to you shortly with an update. 🙌🏻

**[2026-05-14 15:12:07] bot/Luna [channel_and_reply_time_expectation]**

> The team will get back to you on this. Our usual reply time is a few hours. You'll get replies here and to shawn@givgowns.com.

**[2026-05-14 15:12:48] user/GIV Gowns**

> We just launched our direct to consumer today, I'm not sure why we wouldn't be eligible

**[2026-05-14 15:13:30] admin/Rick**

> Hi there, How are you doing? ﻿This is Rick from Notify Me Support. 😊 ​﻿ ﻿Thanks a lot for your interest in the Kickstart ($9.9) plan.
>  Let me quickly check your eligibility and get back to you in just a moment. 🙌

**[2026-05-14 15:13:44] user/GIV Gowns**

> Thanks Rick!
>  We just launched our direct to consumer today, I'm not sure why we wouldn't be eligible

**[2026-05-14 15:14:04] user/GIV Gowns**

> We've had a stand up website for a presence, but haven't sold anything on it until today

**[2026-05-14 15:14:12] admin/Rick**

> No worries, I got you 😉

**[2026-05-14 15:14:18] user/GIV Gowns**

> Thanks Rick.

**[2026-05-14 15:14:33] admin/Rick**

> Thanks for waiting.
>  Good news - your store qualifies for the Kickstart ($9.9) plan! 🎉

**[2026-05-14 15:14:54] admin/Rick**

> You can now open your Pricing page inside the Notify Me app, refresh it, and switch to the Kickstart plan right away 😎
>  We’re excited to see your store grow with us and wish you great success!

**[2026-05-14 15:15:40] user/GIV Gowns**

> Thanks so much! Once that is paid, how long does it take for the app to be working on the site, and is there a way to test it and see what the customer experience is like?

**[2026-05-14 15:16:44] admin/Rick**

> The features are available to test even on the Lite plan (aka our free plan),
>  and if you upgrade your plan, the limitations would get updated right away!

**[2026-05-14 15:17:14] admin/Rick**

> You can go with the Lite plan for now, and upgrade to a paid plan after testing the app for some time 😊

**[2026-05-14 15:17:18] admin/Rick**

> Totally up to you.

**[2026-05-14 15:18:55] user/GIV Gowns**

> Oh okay, sweet. I chose that one just to see how it works. It's active right now on the website then?

**[2026-05-14 15:19:52] admin/Rick**

> Yes, you can check one of the OOS items. Example:
>  https://givgowns.com/products/giv-kids?variant=51277245055140&amp;is_shop_owner=true

**[2026-05-14 15:19:58] user/GIV Gowns**

> Oh that's awesome.

**[2026-05-14 15:20:44] admin/Rick**

> Cool!
>  We do offer support that is active almost 24/7, so please don't hesitate to reach out if you face any questions/issues 😇

**[2026-05-14 15:20:56] admin/Rick**

> Is there anything else I can assist you with at the moment?
> 
>  Also, if nothing else for now, can I ask for a little favor? 🥹 I promise it'll just take less than a minute of your time.

**[2026-05-14 15:21:55] admin/Rick**

> Are we still connected? 🥹
>  [GIF]

**[2026-05-14 15:22:18] user/GIV Gowns**

> Still here!

**[2026-05-14 15:22:33] user/GIV Gowns**

> Sorry, I was just checking out the website and how that app integrates. It's awesome

**[2026-05-14 15:22:57] admin/Rick**

> Sure, no worries at all,
>  I hope you get the most out of the app features 🤗

**[2026-05-14 15:23:43] admin/Rick**

> Also, I'll just go ahead with the favor I wanted to ask you ...
> 
>  If you were satisfied with the service we're providing here, Would you mind writing a review for us? ﻿​﻿﻿It will only take 2 tics. We are a dedicated start-up team that works hard to delight our customers, and it will be so valuable to us. ﻿And also it'll really make my day! ✨🥹

**[2026-05-14 15:23:51] admin/Rick**

> You can leave a review on Shopify in seconds via the link below: ﻿​﻿﻿​﻿Notify me! | Review Link ﻿​﻿ ﻿Of course, if you want to do that.

**[2026-05-14 15:24:38] user/GIV Gowns**

> Done!

**[2026-05-14 15:25:02] admin/Rick**

> Wow! I appreciate your kindness 😍 ﻿Can't wait to read your kind words.

**[2026-05-14 15:29:16] admin/Rick**

> It looks like you're all set for now. I’ll close this conversation, but please do feel free to reach out if you have any further questions.
> 
>  Have a great day! 🫶🏻
>  [GIF]

**[2026-05-14 15:29:31] bot/Luna**

> Help Rick understand how they’re doing:

**[2026-05-14 15:29:32] bot/Luna**

> [Conversation Rating Request]

</details>
