---
conversation_id: "215474346072174"
intercom_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474346072174?view=List"
shopify_domain: "damiani01.myshopify.com"
shopify_url: "https://damiani01.myshopify.com"
company_name: "Damiani Books"
is_vip: false
app: "Notify Me!"
app_source: "intercom_brand_tag"
intercom_brand_tag: "Notify Me!"
created_at: "2026-05-18T12:42:25Z"
closed_at: "2026-05-18T13:25:12Z"
state: "closed"
priority: "not_priority"
channel: "customer_initiated"
language: "Italian"
region: "ITA"
region_source: "contact_location"
assignee_admin_id: "6857170"
assignee_name: "Stella"
team_name: "Proactive"
team_id: 7400201
all_admins_involved: ["Stella"]
agent_count: 1
agent_count_bucket: "1"
customer_name: "Pierludovico Rossi"
customer_email: "rossi@damianibooks.com"
contact_email_type: "personal_business"
contact_email_role_hint: ""
seconds_to_human_handoff: 113
seconds_to_first_admin_reply: 113
seconds_from_start_to_review_ask: 2326
seconds_from_handoff_to_review_ask: 2213
seconds_from_first_reply_to_review_ask: 2213
review_asked: true
review_ask_admin_name: "Stella"
num_messages: 45
customer_message_count: 16
admin_message_count_total: 35
note_count: 1
customer_word_count: 98
admin_word_count: 404
count_reopens: 0
count_assignments: 2
handling_time_seconds: 2284
sla_name: null
sla_status: null
fin_participated: false
fin_resolution_state: null
fin_source_workflow: null
intercom_in_chat_rating: null
intercom_cx_score: null
review_ticket_id: "215474351694229"
review_ticket_url: "https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474351694229?sidebar_tab=details&view=List"
review_rating: 5
review_posted_at: "2026-05-18T18:22:32Z"
seconds_from_ask_to_review: 18081
summary: null
sentiment: null
resolution_status: null
merchant_agreed_to_review: null
num_issues: null
competitors_mentioned: []
refund_discussed: null
blockers: []
key_quote: null
---

# Conversation 215474346072174 — Damiani Books ⭐⭐⭐⭐⭐

🔗 [Open conversation in Intercom](https://app.intercom.com/a/inbox/u5qsddiv/inbox/admin/6857170/conversation/215474346072174?view=List)  ·  🔗 [Open review ticket](https://app.intercom.com/a/inbox/u5qsddiv/inbox/view/954819/conversation/215474351694229?sidebar_tab=details&view=List)  ·  🔗 [Visit Shopify store](https://damiani01.myshopify.com)

## Overview
- **Merchant:** Pierludovico Rossi — `rossi@damianibooks.com` (personal business email (likely the founder or a named employee))
- **Store:** damiani01.myshopify.com · 🌍 Piacenza, Emilia-Romagna, Italy
- **App:** Notify Me!
- **Channel:** customer_initiated · **Language:** Italian

## Store profile
- **Shopify plan:** Grow
- **Currency:** EUR
- **Store created on Shopify:** 2022-11-29
- **Public review score (StoreLeads):** 5.0 (1 reviews)

## App usage — Notify Me!
- **Notify Me! plan:** Lite (MONTHLY)
- **Installed on:** 2026-05-18 12:39:13 UTC
- **Install to conversation start:** 3 minutes before this conversation
- **Status:** ACTIVE
- **Total back-in-stock requests received:** 3

## Summary
Merchant Pierludovico Rossi had just installed the Notify Me app and worked with agent Stella to customize the widget's appearance to match their shop theme. The main request was to display the 'Sold Out' button with the 'Notify Me' button positioned below it, which was successfully implemented after a couple of iterations. The merchant also asked about automatic language translation for texts and email notifications, which was confirmed as supported.

> "button sold out and below the button "avvisami quando torna disponibile""

## Timeline
| event | time (UTC) | from start | from handoff |
|---|---|---|---|
| Conversation started | 2026-05-18 12:42:25 | +0s | — |
| Handed to human (Stella) | 2026-05-18 12:44:18 | +1m 53s | +0s |
| First reply to customer | 2026-05-18 12:44:18 | +1m 53s | +0s |
| Review requested by Stella | 2026-05-18 13:21:11 | +38m 46s | +36m 53s |
| Conversation closed | 2026-05-18 13:25:12 | +42m 47s | +40m 54s |
| **Review posted** ⭐⭐⭐⭐⭐ | 2026-05-18 18:22:32 | +5h 40m | +5h 38m |

## Issues raised
| # | Category | Sub-category | What was asked | Resolved |
|---|---|---|---|---|
| 1 | How-To / Setup | Widget styling and button positioning | Merchant wanted the Notify Me widget customized so the 'Sold Out' button remains visible with the 'Notify Me' button displayed below it. | yes |
| 2 | How-To / Setup | Automatic language translation | Merchant asked whether widget texts and email notifications are automatically translated based on customer language. | yes |

## Fin AI
Did not participate.

## Review request
- **Asked:** Yes — +38m 46s after conversation start (+36m 53s after human handoff)
- **Requested by:** Stella
- **Merchant agreed:** yes

## Review received
⭐⭐⭐⭐⭐ **5 / 5**

- **Posted:** 2026-05-18 18:22:32 UTC
- **Time from ask to review publish:** +5h 1m
- **Time from conversation start to publish:** +5h 40m
- **Match method:** `ok`
- **Shop name on review:** Damiani Books
- **App listed on review:** Notify! Back in Stock|PreOrder

**Review text:**
> sono stato seguito durante la configurazione dell'applicazione e sono stati modifiche anche con il piano gratuito. per ora top.

## Statistics
- **Messages:** 45 (16 customer, 35 admin)
- **Internal notes:** 1
- **Word count:** customer 98, admins 404
- **Total handling time (Intercom):** +38m 4s
- **Reopens:** 0
- **Assignments:** 2

## People involved
- **Agents who worked on it:** 1 (Stella)
- **Primary assignee:** Stella
- **Team / Inbox:** Proactive

## Tags & Topics
- **Tags:** Started by Proactive, Customization, Notify Me - asked for review
- **Topics:** NM - Asked for review, NM - New Installation - Proactive, NM - New Installation &gt; Widget&#39;s ok, NM - Customization Suggestion

## Sentiment & Resolution
- **Sentiment:** positive
- **Resolution status:** resolved
- **Refund discussed:** no
- **Competitors mentioned:** —
- **External blockers:** —

## Full transcript
<details>
<summary>Click to expand — 45 messages</summary>

**[2026-05-18 12:42:25] user/Pierludovico Rossi [source]**

> I just installed Notify Me

**[2026-05-18 12:44:18] admin/Stella**

> Hi Pierludovico, ﻿​﻿
>  Welcome to Notify Me! This is Stella from our Customer Care team, and yes, I’m a real human here to help 😊
>  I’m going to take a quick look at your widgets to make sure everything is set up perfectly. In the meantime, if you have any questions at all, just reply to this message and I’ll personally help you out.

**[2026-05-18 12:46:25] admin/Stella**

> Notify Me button seems to be perfectly set up, and it already matches your beautiful shop.
>  [Image]
>  Any changes you'd like to make? Whether it's color, font, size or repositioning adjustments, I'm here to make it perfect for you, absolutely free of charge! ✨

**[2026-05-18 12:49:45] admin/Stella**

> By the way, I wanted to let you know that we can customize our widget to better align with your theme. Here is a suggestion: ﻿​﻿﻿Before:
>  [Image] After:
> 
>  [Image] What do you think? If you're interested in these changes (or any other style), just reply to this message and I'll take care of it, absolutely free of charge! 😊
> 
>  Looking forward to your reply.
>  Best,

**[2026-05-18 12:50:23] admin/Stella [note]**

> .PRODUCT_PAGE-notify-button { border: 2px solid #820200; color: #820200 } .product-form__buttons:has(.PRODUCT_PAGE-notify-button) .product-form__submit.button { display: none }

**[2026-05-18 12:54:44] user/Pierludovico Rossi**

> hello, yes please so this change to be more coherent

**[2026-05-18 12:55:02] admin/Stella**

> Glad you like it! I will add it now! 😀

**[2026-05-18 12:55:06] admin/Stella**

> [GIF]

**[2026-05-18 12:59:00] admin/Stella**

> It's done!

**[2026-05-18 12:59:07] admin/Stella**

> Could you check how it looks?

**[2026-05-18 13:00:16] user/Pierludovico Rossi**

> Ah no, I don’t want the “Sold Out” button to disappear. I would like it to appear below. ​

**[2026-05-18 13:00:41] admin/Stella**

> Oh, I see!
>  No worries! Let me work on that instead!

**[2026-05-18 13:01:32] user/Pierludovico Rossi**

> button sold out and below the button "avvisami quando torna disponibile"

**[2026-05-18 13:02:04] user/Pierludovico Rossi**

> if it's not possible, please keep the first option ith only the written

**[2026-05-18 13:02:04] admin/Stella**

> Would you like me to keep the notify me color and border I added?

**[2026-05-18 13:02:25] user/Pierludovico Rossi**

> let's try

**[2026-05-18 13:08:05] admin/Stella**

> How's this? ​
>  [Image]

**[2026-05-18 13:08:18] admin/Stella**

> No wait

**[2026-05-18 13:08:23] admin/Stella**

> This one:
>  [Image]

**[2026-05-18 13:09:13] user/Pierludovico Rossi**

> could you put the notify button below the sold out one?

**[2026-05-18 13:09:26] admin/Stella**

> Sure thing!

**[2026-05-18 13:10:17] admin/Stella**

> Like this?
>  [Image]

**[2026-05-18 13:10:35] user/Pierludovico Rossi**

> yes

**[2026-05-18 13:11:00] admin/Stella**

> Glad to hear that! :D

**[2026-05-18 13:11:05] admin/Stella**

> Is there anything else I can help with?

**[2026-05-18 13:11:50] admin/Stella**

> Also, if nothing else for now, can I ask for a little favor? 🥹
>  I promise it'll just take less than a minute of your time.

**[2026-05-18 13:12:34] user/Pierludovico Rossi**

> riguardo la traduzione dei testi, sono automatici dall'italiano all'inglese?

**[2026-05-18 13:12:57] admin/Stella**

> Yes, it is automatic!

**[2026-05-18 13:13:37] user/Pierludovico Rossi**

> anche le notifiche?

**[2026-05-18 13:14:18] admin/Stella**

> Yes, the email notifications will also be sent based on the customer language

**[2026-05-18 13:18:29] user/Pierludovico Rossi**

> perfect

**[2026-05-18 13:18:43] user/Pierludovico Rossi**

> per ora non ho altre richieste

**[2026-05-18 13:19:34] admin/Stella**

> Glad I was able to help!

**[2026-05-18 13:19:49] admin/Stella**

> Is it ok if I ask about the favor I mentioned above?

**[2026-05-18 13:20:18] user/Pierludovico Rossi**

> si

**[2026-05-18 13:21:11] admin/Stella**

> I was just wondering if you would be willing to take a few moments to write a review for us? 🥺
> 
>  ​﻿﻿It will only take 2 tics. We are a small start-up team that works hard to delight our customers, and it will be so valuable to us.
> 
>  You can write it here: ﻿​﻿﻿​﻿Notify me! | Review Link
>  [Image]

**[2026-05-18 13:22:27] user/Pierludovico Rossi**

> done

**[2026-05-18 13:22:28] user/Pierludovico Rossi**

> thanks

**[2026-05-18 13:23:42] admin/Stella**

> Aw, thank you sooo much! 😍
>  You are amazing!

**[2026-05-18 13:23:57] admin/Stella**

> Our team is available any time you reach out to us, so don't hesitate to contact us if you have any questions or issues!

**[2026-05-18 13:24:09] admin/Stella**

> Have a great day ahead! 🌟

**[2026-05-18 13:24:33] user/Pierludovico Rossi**

> grazie mille a voi!

**[2026-05-18 13:24:56] admin/Stella**

> [Image]

**[2026-05-18 13:25:23] bot/Luna**

> Aiuta Stella a capire come sta lavorando:

**[2026-05-18 13:25:24] bot/Luna**

> [Conversation Rating Request]

</details>
